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LSCM 3403 SECTION 006/008 FALL 2018

Associate Professor
Brian F. Fleming

Telephone # (403) 440-7065 (Mt. Royal)

E-mail Address PLEASE NOTE: bffleming
Office EB2056


Monday 13:00 – 14:00

Tuesday 10:00 – 11:00
Wednesday 13:00 – 14:00
Thursday 10:00 – 11:00

Or by appointment


Textbook: Operations Management (6th edition)

Stevenson, Hojati, Cao
McGraw Hill Ryerson, 2018
ISBN – 13: 9781259270178
Additional readings may also be posted on Blackboard

Individual Components Team Component
Midterm exam 20% Research report and presentation 25%
Quiz (5 x 6%) 30% (best 5 of 6) (report 20%, presentation 5%)
Final exam 25%
Total 75% Total 25%

LSCM 3403 Course Outline – Fall 2018 Page 1


Operations can be a significant source of competitive advantage not only for those firms that produce goods
and/or deliver services on a commercial basis but also for other not-for-profit organizations such as
government agencies. This course is a survey of the decision processes in production and operations
management, and the relationship to other business areas. Topics covered include forecasting, product and
service design, capacity planning, waiting line models, facility location and layout, process selection, design
of work systems, linear optimization, quality inspection and control, life cycle management, inventory
management, aggregate planning, project operations management, and operations scheduling. It covers
major aspects of designing and operating manufacturing and service delivery systems that can effectively
and efficiently respond to customer requirements.

The prerequisites for LSCM 3403 are as follows: MGMT 2262, or consent of the department.
Prerequisite checking is now in effect at Mount Royal University. Students who do not have the correct
prerequisites for a course will be automatically de-registered from that course prior to the commencement of
classes. If you have any questions about prerequisites, please talk to an Advisor.

Learning Outcomes

University Wide Learning Objectives Learning Outcome Assessment

Describe, discuss and apply Operations Management Thinking Skills – in class Quizzes
concepts within functional business, production and discussions; small group and Exams
service situations. large group Term project
Apply problem solving and decision making in real Demonstration/application –
business Operation situations in class discussions requiring
Perform basic operations/supply chain management appropriate application of
analysis and calculations providing quantitative related concepts
support for the required Operations/Business Student practice – in class
decisions and homework activity of
assigned problems
Analyse and generate written reports on Communication Skills - Term project
comprehensive Operation’s focused scenarios Lecture and in class student Class presentation
incorporating direct ties to both strategic and tactical discussions.
requirements for the respective organization. Student practice – in class
and assigned homework
problems and short answer

Conduct secondary research on a specific company Identify and contact a local Group status
using in person interviews, company tours and related company who agrees to be meetings with
research engines and databases for similar companies the focus of the student professor
report. Term project final
Develop interview tool report
Meet and interview company Final class
Operations personnel presentation by
Internet and Library group
Work effectively in groups to develop and complete Group Effectiveness Paper
complex projects Class discussion Team presentation

LSCM 3403 Course Outline – Fall 2018 Page 2

Group planning and work in Peer evaluation
line with the established final Professor input re.
report deadlines. class participation
and group meeting


Assessment will be made up of 65% for continuous assessment during semester, based on a mid-semester
examination, quizzes and a research report and presentation and 35% for the final examination.


This is a group assignment. Groups of 4 or 5 students, organized/formed by students. The names and
contact information for each group member to be submitted via Blackboard Dropbox by September 19,
2018 – 5:00 p.m. Each group is collectively required to:

a. Provide a written project proposal – October 3, 2018 – 5:00 p.m

b. Provide a written report - November 26, 2018
c. In-class group presentations – December 3, 5 & 10 (Schedule to be determined by November 14)

You are required to carry out an investigation of the operations strategy process of the firms in the
Canadian manufacturing or services industry. You are required to provide an appropriate report on your
investigations. You are required to carry out an investigation of the use or potential use of an Operations
Management technique/tool in a local business firm (manufacturing or service organization), and to provide
an appropriate report on your investigations. The report must be written in an appropriate management
report format. The content should cover the following areas:

• a brief overview of the operation of the organization selected highlighting its operational features;
• an explanation of the concept/technique to be investigated and its significance to the organization
and to the general operations management subject area;
• a detailed analysis of either how the technique is currently in use in the company, or how the
technique could be adopted and used by the firm if it is not presently doing so;
• an action plan and strategies for implementation of this new technique/approach;
• a brief overview of the value and benefits (including potential productivity or efficiency or quality
improvements) to be gained from the use of the technique, including, if possible, some idea of
dollar savings or profit increase;
• details and recommendations if at all possible as to how you might improve the operation looking at
it from the management viewpoint.

Students are free to cover any other matters relevant to their particular investigation. Please see
Blackboard site for more details. The topic for the project must be selected in consultation with the
organization where you intend to undertake the project study. Each group must submit their proposed
company and research question to your professor for final approval. Only one group per business/company
is allowed.

In your project report, you must clearly indicate your source of information, whether it is your
observations and analysis, or discussion with organizational personnel, data collected from the organization
or any other sources. Standard APA referencing is required. The length of the field project report should be
a maximum of 2,500 words (excluding abstract and appendices). Only a hard copy is required – to be
submitted at the start of class on November 26, 2018.

Your presentation should be no more than 15 minutes long (to allow ample time for class discussion to
occur). Your presentation must be logically structured: with a clear introduction; analysis of the

LSCM 3403 Course Outline – Fall 2018 Page 3

problem/technique in the body; and some conclusions at the end. It must be supported with good quality
visual aids (either overhead transparencies or electronic PowerPoint slides).


Team-work – all members of a team will receive the same grade for each assignment (subject to a peer evaluation). Every
student has a responsibility to be a good team participant – this means not only are you expected to support your team by
fulfilling your commitments, but equally important, is to step back once in a while and encourage all team members to
participate and contribute. This helps to foster trust which in turn creates richer results. It is my preference that students
complete the peer assessment. However, if a student(s) decides not to do so, then the instructor assumes all team
members will share equally in the assigned grade. NOTE: If a student allows his/her name on group work when in fact
there is essentially no contribution made, then that student is guilty of academic misconduct.

Forming teams – Students are encouraged to form their own teams and will be required to submit their proposed team per
the above assigned date. I reserve the right to adjust the proposed teams in order to achieve better balance and/or to
accommodate those students who have not identified with a particular group.

All members of a team will receive the same grade for each assignment (subject to the peer evaluation). Every student has
a responsibility to be a good team participant – this means not only are you expected to support your team by fulfilling your
commitments, but equally important, is to step back once in a while and encourage all team members to participate and
contribute. This helps to foster trust which in turn creates richer results. It is my preference that students complete the peer
assessment. However, if a student(s) decides not to do so, then the instructor assumes all team members will share
equally in the assigned grade. NOTE: If a student allows his/her name on group work when in fact there is essentially no
contribution made, then that student is guilty of academic misconduct.

If a team faces issues with some of the members, its members should exercise maturity and compromise to manage the
situation in a reasonable and professional manner. I am happy to sit down with any team member who wishes to discuss
strategies around working effectively as a team. Should a situation becomes unmanageable; please bring to my attention
ASAP. Only issues brought forward prior to the required due date will be reviewed and/or discussed with team members. In
addition, teams may want to use the peer evaluation form (posted on Blackboard). The peer evaluation form is taken
very seriously and following an investigation of the facts, it can result in individual students receiving a higher
or lower (including failing) grade that the other members of the team.


Mid-semester test will be held on Saturday, November 3, 2018 – 13:00 to 15:00. The midterm exam is a
common exam for all sections of this course. The format may include short answers, extended responses and some
calculations and may include all material covered both in class and out of class assigned readings (i.e. videos, activities).
Refer to the MRU policy section for more information.
 The professor has the authority to grant or deny a deferred mid-term examination. Under no circumstances will a
deferred examination be granted after the student has written the original examination.
 Deferral MAY be allowed, but the absence must be supported by the appropriate written documentation. Students
who are absent from the midterm without prior notice, in writing, to the instructor, will not be eligible to write a
deferral and will be awarded a failing grade (grade of 0%)
 A student who is unable, for a valid reason, to write a mid-term examination at the scheduled time may apply to the
professor for a deferred examination.
 Valid reasons for requesting deferral of a mid-term examination include, but are not restricted to: personal illness,
bereavement, personal injury, unavoidable and unanticipated demands in caring for dependents, and other
compelling reasons that are outside the student’s control may be considered.

LSCM 3403 Course Outline – Fall 2018 Page 4

 The application for a deferred mid-term examination must be supported by the appropriate documentation and the
professor must be informed in writing, by email or by phone WITHIN 24 HOURS of the scheduled examination.
 If a student does not meet these requirements and misses a mid-term examination, the student will receive a ZERO
(0) mark for the examination.
 If the student does meet these requirements a deferred examination, a date will be set in consultation with the
professor for the deferred examination to be written.


There are six quizzes in this course with the top five of the six quizzes to be used for your grade. You will have 45 minutes
to complete each quiz on line. The format may be a combination of short answers, multiple choice, and calculations. Due
to the quizzes being completed on line plus the top five will be used for your grade, there will be no deferred quizzes for
this course – for illness or any other reason.


The final examination will be scheduled during the identified final examination period, December 12 through
December 22, 2018. The exact date for this final exam will be made available by the Registrar’s office per
the timetable found in the 2018-2019 MRU Calendar.
 Students should be fully aware of the Mount Royal University policy on final examination deferrals as outlined under
Academic Regulations in the current Mount Royal University Calendar.
 Students are also reminded that examinations will be actively invigilated.
 Students may only bring to the examination items stipulated by the professor as required for the completion of the
 The format of the test is short answers, extended responses, and some calculations.

Grade Adjustment: All grades for exams and assignments will be assigned solely on merit. They are not negotiable. The
professor cannot make grade adjustments on the basis of need (i.e. to meet program or scholarship requirements, or gain
admission into a program). Students will not be given the opportunity to complete additional assignments in order to boost
their grade. Plan your time and prepare accordingly; there is no safety net if you do poorly on an exam or assignment.

A one page, double sided and hand written reference/formula sheet is allowed for the midterm and final
exams. A one page, ONE side reference/formula sheet is allowed for both of the quizzes. Stats tables, as
required will be provided with the respective examination questions.


According to Mount Royal University policy, final grades will be reported by a letter grade corresponding to the
percentage equivalents below:

LSCM 3403 Course Outline – Fall 2018 Page 5

Letter Mount Royal Description as per page 40 of the
Percentages Grade 4.0 Scale 2013/14 Calendar
95 - 100 A+ 4.00 Excellent. Superior performance, showing
85 - 94 A 4.00 comprehensive understanding of subject matter.
80 - 84 A- 3.70
77 - 79 B+ 3.30 Good. Clearly above average performance with
73 - 76 B 3.00 knowledge of subject matter generally
70 - 72 B- 2.70 complete.
67 - 69 C+ 2.30 Satisfactory. Basic understanding of subject matter.
63 - 66 C 2.00
60 - 62 C- 1.70
55 - 59 D+ 1.30 Marginal performance. (Generally insufficient
50 - 54 D 1.00 preparation for subsequent courses.)
Fail. Assigned to students:
0 - 49 F 0.00 a) who do not meet the academic requirements of the
course, or
b) who cease to continue in the course, but do not
withdraw as per Mount Royal University policy.


(This wording should be used, and should be specifically discussed in the introduction to
the course)
Students will respect the basic standards of intellectual integrity, including, but not limited
to, refraining from plagiarism, cheating or copying someone else’s work.

“Plagiarism consists of using other people’s words or ideas without adequately

acknowledging the source of those words or ideas. Plagiarism can take many forms:
stealing an entire essay and submitting it as one’s own work; quoting parts of a source
without acknowledging that source; quoting parts of a source without quotation marks
(even if the source is listed in the Works Cited list); too few in-text citations compared to
the amount of information used; incorrect, incomplete, or missing documentation
elements. Penalties for plagiarism can range from a reduction in the assignment grade to
expulsion from the university”
-with thanks to Bill Bunn, Department of English, Mount Royal University

In addition, students are expected to take an active role in encouraging other members of
the academic community to refrain from academic dishonesty, and are asked to advise the
professor if they are aware of any such violations. This provision applies to any work
submitted as a group project. Students are strongly recommended to read the complete
Code of Student Conduct, which can be found on-line at:

All readers of business documents expect correct grammar, punctuation, spelling, and
word usage. Based on this expectation, all graduates of Mount Royal’s Bissett School of
Business are expected to be competent in this area. Therefore, the Bissett School of
Business has established a minimum correctness policy for all written work submitted for
business course credit. These standards apply to spelling, grammar, punctuation, and

LSCM 3403 Course Outline – Fall 2018 Page 6

word usage, but may also apply to other elements deemed important by your professor.
Additionally, each professor is free to require a higher standard of correctness for their
particular course.

Specific due dates will be attached to each assignment. Unless prior
arrangements to alter a due date have been made with the Professor, all assignments
are to be handed in at assigned due date and time, per the identified method of
submission. Prior arrangements translate into communicating the issue and obtaining
resolution at least 24 hours prior to the due date. Late submissions, up to 24 hours late,
will be accepted BUT will lose 25%, i.e. if the assignment originally was being marked
out of 100, the best the late assignment could receive would be 75. No assignments will
be accepted after 24 hours beyond the announced due date.


See the information provided in course assessment. There are specific times where
attendance will be taken, with unapproved absences resulting in the loss of marks. Attendance
for all group presentations are required – a .5 marks out of the 5 marks possible for the group
presentation will be lost for each day – late or absent – for all group presentations.


Please refer to the following IMPORTANT sections in the 2016-17 Mount Royal University
Academic Schedule
Change of Registration
Fee Deadlines
Deferred Examination
Academic Appeals and Grievances
General Graduation Requirements
The calendar may be found on-line at:


Midterm Examination Policy: the Bissett School of Business has a mid-term deferred
examination policy that is similar to Mount Royal University’s final deferred examination
policy. Please consult your professor if you have questions about missing a mid-term

Diversity and Human Rights

Phone: 403.440.5956

You are encouraged to find general information as well as information on how to address issues related to
diversity, inclusion, discrimination, harassment, accommodation, healthy relationships and dating, domestic and
sexual violence. See the Diversity and Human Rights Website for more information.

Iniskim Centre
Room: C201
Phone: 403.440.5596

The Iniskim Centre offers programs and services to increase the engagement and success of Indigenous

LSCM 3403 Course Outline – Fall 2018 Page 7

students while raising awareness of Indigenous peoples and cultures. Mount Royal University is located on the
traditional lands of the Blackfoot people, the Niitsitapi. The centre recognizes and respects the diversity of all
Indigenous peoples of Canada.

Students can take advantage of:

 Office hours with instructors and professors
 Accessibility services including learning accommodations, technology and assessments
 Writing and learning supports — small group sessions are held on writing, studying and referencing
 Library support for research, ideas and possible resources for your studies
 Counseling Services once per week
 Chili 'n' Conversation once per week with staff and students
 Academic Advising services to help create and stick to an academic plan
 Workshops that will help you to complete papers, scholarship applications and budgets
 In addition to student success programming, the Iniskim Centre provides cultural teachings through the
Medicine Trail (Naato’ohsokoy) program, oversees the Indigenous student housing program and
assists with other specialized supports such as the Aboriginal Science and Technology Program.

Student Learning Services

Room: EL2100
Phone: 403.440.6452

Take charge of your learning by working with Writing and Learning Strategists, Learning Peers and Mentors.
Develop stronger studying and writing skills, work toward a better understanding of course content, and
connect with mentors to help you succeed at university and beyond.

More about Writing and Learning

Writing and Learning Strategists can help you with writing, learning, time management, planning a
presentation, academic reading strategies, exam preparation strategies, organizing ideas, editing techniques,
and more.

Appointments are free of charge and can be booked online (through MyMRU), by phone or in person.
Workshops are also offered for a variety of popular topics — and you can find the schedule online.

Wellness Services
Room: U216
Phone: 403.440.6362 (Student Counselling Services)

It is a student's responsibility to request academic accommodation. If you are a

student experiencing a disability who may require academic accommodation, and have
not yet registered with Accessibility Services, please contact their office at 403.440.6868.
You must be registered with Accessibility Services to access academic accommodations.


LSCM 3403 Course Outline – Fall 2018 Page 8

Add / Drop Date: September 14, 2018
Last date to withdraw: November 16, 2018

Final examinations are scheduled to begin on December 12, 2018 ending on December
22, 2018. Students are reminded that deferred examinations will only be given for the
specific reasons outlined in the Mount Royal University Calendar, and that ALL deferred
FINAL examinations MUST be approved by the Chair of the academic unit. Students are
also reminded that they MUST be available during the final exam period as stated in the
university calendar. Students should also be reminded that the Bissett School of Business
has a deferred mid-term examination policy that follows the same guidelines as the
university’s final deferred examination policy.

NOTE TO ALL STUDENTS: All cell phones,BlackBerrys, PDAs, iPod-type devices, and
other unauthorised electrical devices MUST be turned off during examinations. Failure
to comply may result in a failing grade on the exam, and/or a charge of Academic
Misconduct under the Code of Student Conduct.

LSCM 3403 Course Outline – Fall 2018 Page 9


This schedule, as a part of your course outline, is a guide providing you with a week-by-week schedule of
lecture topics, exercises, case studies, and assessment requirements. These may be subject to change,
depending on the circumstances.


Sept 10 & 12 Introduction to Operations and Supply Chain Management Chapter 1

Sept 17 & 19 Supply Chain Management: & Purchasing Chapter 11

Chapter 2
Sept 24 & 26 Competitiveness, Strategic Planning and Productivity
(Quiz 1, Sept 21 Ch 1 ,11)
Forecasting Chapter 3
Oct 1 & Oct 3
Project Proposal Due – Oct 3 (Drop Box) (Quiz 2, Oct 5 Ch 2, 3)
Oct 8, 9 – 12 Thanksgiving; Reading Week

Oct 15 & 17 Strategic Capacity

Chapter 5
Processes Design and Facility Layout Chapter 6
Oct 22 & 24
(Quiz 3, Oct 26 Ch 5,6)
Location Planning & Analysis
Oct 29 & 31 Chapter 8
Mid Term Review – Oct 31

Nov 3 Common Mid-Semester Examination Ch 1, 11, 2, 3,5 ,6

Chapter 12
Nov 5 & Nov 7 Inventory Management
(Quiz 4, Nov 9 Ch 8,12)

Nov 12 Remembrance Day

Nov 14 & 19 Project Management Chapter 17

Nov 21 & 26 Quality Chapter 9

Chapter 15
Nov 26 & 28 Just-in-Time/Lean Production
(Quiz 5, Nov 23 Ch 9,17)
Research Report Due
Nov 26
Soft Copy: SEND via Blackboard Digital Drop Box
Chapter 16
Nov 28 Job & Staff Scheduling
(Quiz 6, Nov 30 Ch 15,16)

Dec 3,5,10 Project Presentations and Final Exam Review

Dec 13 - 23 Final Exam Period – Exact Date of Final Exam To be Determined by Registrar’s Office

LSCM 3403 Course Outline – Fall 2018 Page 10

A successful career in business requires more than technical skills – skills including expertise and
proficiency in accounting, marketing, human resources, insurance, aviation, management, or
entrepreneurship. It requires the ability to build productive, long-term relationships with other
members of the organization, the industry, and the community. Such relationships are developed
through day-to-day behaviors that convey respect, honesty, confidence, and professionalism.

In the Bissett School of Business, students, faculty, and administrative staff are expected to
adhere to behavioral standards that reflect these same attributes.

 Professionalism

 being prepared for meetings, classes, appointments, presentations

 being correct and clear in written and oral communication
 refraining from inappropriate gossip, such as making derogatory comments about students to
other students, about professors to other professors, etc.
 adopting actions, demeanor, and dress that are appropriate to each situation
 keeping confidential information in the proper circles.

 Respect

 arriving on time for classes, appointments, office hours, and meetings

 listening to the presentations, comments, questions, and opinions of others without interruption or
 expressing differences of opinion or dissatisfaction without aggression or personal attacks on
 avoiding actions or words that may harm others
 using courteous language in all manner of communication (verbal, written, electronic)
 adopting the “golden rule” and treating others as you would like to be treated – fairly and

 Responsibility

 obeying all Mount Royal policies and rules and applicable civil and criminal legislation
 accepting responsibility and consequences if deadlines are missed or established requirements
are unmet
 managing personal, career, and academic progress (i.e., not relying on others for reminders of
course, program, professional certification, or other requirements)
 meeting commitments.

 Honesty

 refraining from all forms of academic dishonesty (e.g., representing the work of others as original,
using prohibited aids during examinations, etc.)
 being truthful in dealings with others.

LSCM 3403 Course Outline – Fall 2018 Page 11