Makassar, 03rd August 2018

Dear Sir or Madam

I feel I have the qualifications needed for General Manager at THE NATSEPA RESORT & CONFERENCE CENTE
R, Ambon.

I am graduated from AKPINDO Jakarta, major in Hospitality Industry. I am looking for a more challenging
opportunity to develop my talents and get opportunity to develop my communication, Revenue and
management skills in a lively and competitive in your company.

As a Hotelier with many Experience, I believe I will give my best to carried out vary of tasks and responsibilities
for this Company.

Proving my skill ability and committed myself for continuous improvement is my mainly reason for joining. I
also able to work as teamwork, hard worker, open minded, innovative, and self-motivated.

Enclosed my Curriculum Vitae with personal data for your consideration.

I hope I may be granted an interview, when I can explain my qualifications more fully.

Yours faithfully,

Henry Hiber
 CURRICULUM VITAE
HENRY HIBER

Education & Professional Qualification

Akademi Pariwisata Indonesia 2002

SMK Lusiana Jakarta 1999

SLTP N 138 Jakarta 1996

SDN 09 Jakarta 1993

Employement History
Hotel Horison Ultima Makassar
General Manager Mar 2018 – Present
Type of business or Sector : Hotel Business and
Conference Center
1. Leading the company and becoming a motivator for
its employees

Personal Data 2. Manage the company's daily operations

3. Plan, implement, coordinate, supervise and control
Date Of Birth : Jakarta 16 Oct 1980
Sex : Male all business activities of the company
Religion : Christian 4. Manage the company in accordance with the vision
Nationality : Indonesia and mission of the company
Marital Status : Married
5. Plan, manage and oversee the budgeting process at
Alamat : Harapan Indah, Duta
the company
Bumi 1, Blok L, No.3
Rt 06/28, Pejuang, 6. Plan and control the company's policy to run
Medan Satria. Bekasi optimally
Barat. 17131 7. Ensure every department to do the company's
strategy effectively and optimally
Contact 8. Manage the company's financial budget
HP : 0812 822 4359 9. Decide and make policies for the progress of the
Email :
henryhiber_lubis@yahoo.com company
10. Establish company procedures and standards
11. Make important decisions on investment,
Ability
integration, alliances and divestments
Computer
12. Plan and execute the company's medium-term and
MS Word 
long-term strategic plans for the company's
MS Excel 
MS Power Point  progress
Internet  13. Attend meetings, seminars, conferences and
Opera  trainings
VHP 
Epithome 14. Oversee the preparation of security, gardens and
 maintenance of goods
VHP 15. Plan and supervise bar / drinking places,

restaurants, and venues for conference

P 16. Observe the liquor, games and legal rules

Maxial VHP associated with it

 17. Assess and check guest satisfaction by online,
offline

18. Supervise staff selection, training and supervision
Language
Bhs Indonesia  19. Ensure the fulfillment of OHS standards in
English  accordance with the laws and regulations

Aston Jambi Hotel & Conference Center

General Manager In charge Jan – Mar 2018
DOSM May 2017 – Jan 2018
Type of business or Sector : Hotel Business and
Conference Center
Detailed Description of Duties / Responsibility :
20. Oversee all day to day activities of direct reports
and all Hotel Conditions
21. Works with sales team to ensure understanding of
sales strategy and effective implementation of this
strategy for the segment
22. Attending and contributing to the weekly sales
strategy meeting with General Manager
23. Improve guests satisfaction and ensure best client
service is being made available through
communication amongst the team, cross training
within the department and appropriate office
coverage
24. Brief with management team to create and
implement a sales plan addressing revenue,
customers and the market for the segment
25. Oversee and ensure the updating of rates,
promotions on hotel website, OTA's etc. without
any rate parity.
26. Responsible for the training of sales Team
27. Executes and supports the operational aspects of
business booked (e.g., generating proposal, writing
contract, customer correspondence)
 28. Drives and Evaluates the hotel’s participation in the
various sales channels, Market Sales, Event, etc
29. Follow all the guidance from Corporate AII
30. Provides positive and aggressive leadership to
ensure maximize revenue potential

31. Development and implementation of promotions,

both internal and external
32. Positive attitude towards changes by always
looking for “ Out of the Box “ concepts

The Mediapura Group

General Manager May 2016 – May 2017
Type of business or Sector : Condotel , Daily Rent
Apartments, Houses and Homestays
Detailed Description of Duties / Responsibility :
1. Oversee all day to day activities of direct reports
Managing all Department to Owner
2. Make business decisions based on production
reports and similar facts
3. Generate more revenue
4. Reduce expenses
5. Improve guests satisfaction
6. Distribution, Pricing, Promotion, Allotment, Strategy
7. Control and Manage and reporting E-commerce to
Management.
8. Strong of Revenue for M.I.C.E , S.W.O.T and Budget
9. Implement revenue management strategies and
processes in our client Hotel, Kost Houses,
Apartment, in order to optimize and maximize its
revenues and Strategy
10. Positive attitude towards changes by always
looking for “ Out of the Box “ concepts.

RedDoorz
Revenue Manager Sep 2015 – May 2016
Type of business or Sector : Great Budget Stays @ Great
Prices
Detailed Description of Duties / Responsibility
1. Develop and Maximize Revenue for budget
accommodation for more than 300 properties, for
 Jakarta, Bandung, Bali, Bogor.
2. Manage Distribution, Pricing, Promotion, Allotment,
Strategy,
3. Control and Manage and reporting E-commerce to
Management.
4. Strong of Revenue for M.I.C.E , S.W.O.T and Budget.
5. Implement revenue management strategies and
processes in our client Kost Houses, Hotel,
Apartment, in order to optimize and maximize its
revenues and Strategy
6. Positive attitude towards changes by always
looking for “ Out of the Box “ concepts.

Ambhara Hotel Jakarta

Revenue Manager Jan 2015 – Sep 2015
Type of business or Sector : Hospitality
Detailed Description of Duties / Responsibility
1. Develop and Maximize Revenue and REVPAR
2. Manage the Distribution and Reservation Team and
Sales Team
3. Strong of Revenue for M.I.C.E and S.W.O.T and Budget.
4. Control for staffing Casual and Daily Worker all
Departments by for Forecasting Occupancy Hotel
5. Implement revenue management strategies and
processes in our client hotels, in order to optimize and
maximize its revenues.
6. Control and Manage and reporting E-commerce to
Management.
7. In charge for Three months as Leader Of Sales
Marketing Team.
8. Positive attitude towards changes by always looking
for “ Out of the Box “ concepts.

Mercure Jakarta Simatupang

Revenue Manager Jan 2014 – Jan 2015
Type of business or Sector : Hospitality
Detailed Description of Duties / Responsibility
1. Develop and Maximize Revenue and REVPAR
2. Manage the Distribution and Reservation Team also
info to sales team
3. Strong of Revenue for M.I.C.E and S.W.O.T and Budget.
4. Control for staffing Casual and Daily Worker all
Departments by for Forecasting Occupancy Hotel
5. Implement revenue management strategies and
processes in our client hotels, in order to optimize and
maximize its revenues.
6. Follow all the guidance from Corporate Accor
7. Control and Manage and reporting E-commerce to
Management and Corporate (Accor)
8. Positive attitude towards changes by always looking
for “ Out of the Box “ concepts.

Aston & Fave Pluit Hotel Jakarta ( Pre Opening Team )

Combine Reservation Manager Jun 2012 – Jan 2014
Type of business or Sector : Hospitality
Detailed Description of Duties / Responsibility
1. Supervising General Job Performance of
reservation staff implementing of policies and
procedures under guidance of Director Of Sales and
Marketing training, responsible and perform any
other duties might requested by Director Of Sales
and Marketing, Front Office Manager, Also General
Manager
2. Attending every sales meeting and strategy
3. Follow all the guidance from Corporate AII
4. Control the resources Booking, manage the
processes and cultivate the understanding of Sales
throughout the hotel. To develop and maintain the
respect of the staff and management.
5. Handling and reporting E-commerce to
Management and Corporate(AII), updated room
availability and Drive BAR(Based Available Rate),
Up date no show and cancellation, additional room
and booking engine, make total cost commission to
OTA, Drive RevPar, Rate Parity, Yield for
Occupancy and Arr.

Santika Premiere Hotel Slipi

Reservation Supervisor Jan 2012 – Jun 2012
Type of business or Sector : Hospitality
Detailed Description of Duties / Responsibility
Reservation Supervisor job desk are, Supervise, train,
schedule and evaluate Reservation Agents, ensuring
that all procedures are performed to the hotel's
standards. Assist where necessary to ensure optimum
service to guests, visitors and other departments.
Directly Report to Director Of Sales and
Marketing.Maintain complete knowledge of and comply
with all departmental policies/service. Handling
reservation also,Review no-show reservations and
process charges

Menara Peninsula Hotel

Reservation Supervisor Apr 2011 – Jan 2012
Type of business or Sector : Hospitality
Detailed Description of Duties / Responsibility
Senior Reservation Supervisor job desk are, Supervise,
train, schedule and evaluate Reservation Agents,
ensuring that all procedures are performed to the
hotel's standards. Assist where necessary to ensure
 optimum service to guests, visitors and other
departments. Directly Report to Front Desk
Manager.Maintain complete knowledge of and comply
with all departmental policies/service
procedures/standards, Handling reservation
also,Review no-show reservations and process
charges. Track group no- show reservations and
distribute to Sales Department.

The Pakubuwono Residence

Tenant Relation Officer Aug 2009 – Apr 2011
Type of business or Sector : Hospitality / Service
Apartment
Detailed Description of Duties / Responsibility
Handling complaint, Maintaining effective
relationship between tenant and LocalHousing
Organization (LHO ), Reporting Directly to Tenant
Relation Manager, Tenant Relations is responsible
for supporting the delivery, management, and
administration of social housing and tenant
relations. The goal is to assist households to
achieve security of tenure and to provide access to
various resources/opportunities which will assist
household members to live independently and be
selfsufficient.

Ibis Tamarin Jakarta

Front Desk Agent Leader Feb 2009 – Aug 2009
1. To be available at all times to deliver service beyond
expectation.
2. Maintain the positive appearance, proper grooming and
keeps tidy
3. Responsible for smooth check-in, check-out, posting
all transactions and reporting
4. Has good knowledge of hotel information and Accor
programs, rate structure, activities, product,
housekeeping and front office tasks and procedures.
5. Good knowledge of room availability, peak season or
fully booked
6. Pays full attention to guest’s demands, especially when
dealing with handling any complaint. Shall always try
his / her best to put her / himself in the guest’s
7. Provide assistance to the guests who have health
problems by offering first aid kit or doctor’s service.
8. Arrange all pick-up / transfer services.
9. Handle wake-up call requests
10. Prepare and organizes handling of group check-in and
check-out
11. Inform superiors properly regarding potential skippers.
12. Inform superiors and all service areas in case of sleep
out, as well as the guest him / herself regarding the
sleep out policy
13. Refer to bell attendant regarding messages, facsimiles,
 packages etc, to and from guests. Record as per
procedure
14. Respond promptly, completely and cheerfully to all
guest questions, problems, and requests. It is the Front
Desk clerk’s responsibility that all above is followed up
if tended to by other employees / departments for
example connecting room, room moving or incognito.
15. Inform the superior on all outstanding balances of the
guests for further action (lock out).
16. Ensure the guest understands and is informed properly
regarding late check out policy
17. Able to operate the switchboard in the operator room in
case of replacement needed and daily rolling
18. Always use logbook as one of communication tools
and follows up on messages. Never assumes that other
personnel did it.
19. Remind the guests regarding durian policy, pets and
animals.
20.
21. Note in logbook all guest in house special requests for
next day.
22. Attend training which arrange by superior or training
department
23. Attend briefing and monthly meeting
24. Conduct any other duty assigned by supervisor or
management

Celebrity Fitness
Customer Service Sep 2006 – May 2008
Type of business or Sector : Fitness Center
Detailed Description of Duties / Responsibility
» Customer Service is responsible for customer
interaction and administrative tasks that support
the attainment of sales goals. This person also
prepares relevant reports to contribute to
operational efficiency.
» Provide customer service support for sales
initiatives. Handle telephone inquiries on club
services, schedules, and customer requests.
Prepare and note pertinent information from the
call. Process all sales transactions.
» Enter all membership data into CFIT accurately.
Follow all documentation procedures and file
records in an organized manner.
Training and Course

English Class at IEC English Course 1999-2001

Management Training at Aston Rasuna 2013
Revenue Management 6 times at Accor Group 2014
Train the Trainer at Aston Jambi 2017
ISO 9001 2015; ISO 19011 2015; ISO/IEC 17021 – 1 at
Gammara Hotel Makassar 2018