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Volume 4, Issue 1, January 2019

International Journal of Innovative Science and Research Technology

ISSN No:-2456-2165

Adoption of the European Foundation for Quality Management Model on Project Management Operation as Perceived by Management and Employee

Mohamed Yaqob Almajed Dept. United Fabrication & safety Services Bahrain, Manama

Abstract:- The research adapted a quantitative research design because of the nature of its research objectives. The main tool of the study is done through the questionnaire. A total of 109 respondents was selected of which 10 was managers and 99 employees. Being a project management organization few criteria analyze on the project management approach was selected. Three criteria of project management were customer satisfaction, financial performance and quality management. Statistically we found that strategy of the enabler do have positive significant correlation to the results and to the success of the project management. Leadership have negative correlation to result and project management. The success drive of every project lays on the society. Thought some of the criteria showed a positive and negative relation to the society, in this study we suggest that UFSS should try to add more of the activities that is helpful to the society.

I.

INTRODUCTION

Quality has become one of the prior world's demands for product. Along with need of more products, the demand for specialist products with quality on the products has grown together. The evolution of competition in recent years has aroused the need for firms of different sector to be more adaptive, market-oriented, and prepare to facilitate the changes. Total quality management (TQM) has played an important role in all the sectors and the significant change of demand in the society lead to firms to compete effectively in the market.

The importance of quality of the project starts with the concept of the project (contract) and with the client’s demand. The concept of quality is reflected in the estimating, contractor bids, construction, startup, and delivery of the operation to the client and ultimately till the end of the product. The focal point of the project lays with the Project Manager having the responsibility for cost, schedule and performance. The project manager has to carefully divide the project to different tasks and analyze the quality of the works and the supplies raw materials.

Dr. Jeena Ann John Dept. AMA International University Bahrain, Manama

II. THEORETICAL FRAMEWORK

University Bahrain, Manama II. THEORETICAL FRAMEWORK Fig 1:- Theoretical Framework (Amjad Ghanim, Ph. D, CMC,

Fig 1:- Theoretical Framework (Amjad Ghanim, Ph. D, CMC, EFQM)

The European Foundation for Quality Management (EFQM) Model is based upon nine criteria for quality management. There are five enablers (criteria covering the basis of what a company does) and four results (criteria covering what a company achieves). The nine criteria as defined by the EFQM Model are:

achieves). The nine criteria as defined by the EFQM Model are: Fig 2:- Sources EFQM 2012

Fig 2:- Sources EFQM 2012

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Excellent project management organizations have productive leaders to shape the future and act as a role model for the team. They are flexible and enable the organizations to have ongoing success and implement Mission and Vision by developing stakeholder strategy. Excellent organizations value their workforce and create a culture of mutually beneficial achievement of personal and organizational goals. Organization ensures the resources are managed efficiently and operations are efficiently done

Process product and services: Company design, manage and improve processes, products and services to generate increasing value for customers and other stakeholders

Customer Results: This section is an attempt to demonstrate why organizations should examine their current approach to build and presenting Customer Results.

People Results: how the people improve and help the management to ensure the practice of the leader to motivating the people through outcome.

III. CONCEPPTUAL FRAMEWORK

The conceptual framework is constructed by independent and dependent variables. The independent variables are leadership; people; strategy; processes, products and services and partnership and resources, which are considered criteria of enablers. The dependent variables are the company achievements that include, people result, customer result, society result and business result.

result, customer result, society result and business result. Fig 3 In comparison with the hypothesis, both

Fig 3

In comparison with the hypothesis, both dependent and independent variables are correlated. The first hypothesis states that there is a significant relationship between the Leadership and company Achievement. The second hypothesis says that there is there is a significant relationship between the people and company Achievement. The third hypothesis confirms that there is a significant relationship between the Strategy and company Achievement. The fourth hypothesis states that there is a significant relationship between the partnership and resources and company Achievement. The last hypothesis mentions that there is significant relationship between the processes, products and services and company Achievement.

IV.

DEFINITION

Leadership: Excellent project management organizations have productive leaders to shape the future and act as a role model for the team. They are flexible and enable the organizations to have ongoing success

Strategy: Company implement Mission and Vision by developing stakeholder strategy.

People: Excellent organizations value their workforce and create a culture of mutually beneficial achievement of personal and organizational goals.

Partnership and Resources: An organization ensures the resources are managed efficiently and operations are efficiently done.

V. CONCEPT FOR EFQM

According to researcher The PE Model is a suitable tool to attain excellence in the project during execution. As the case study shows, the model is effective if correctly used and it can help with continuous improvements and assist the organizations to attain excellence in projects. The model can function as iteration for continuous improvement of processes, methods and tools throughout every phase of the project during the entire project lifecycle. The model could also encourage the project team members to continuously work with the policies learned in order to develop performance in attaining excellent results.Kristinesdottir, A.K., &Jonsdottir, A L. (2017).[1]

The study aim to assess the degree of TQM implementation on Bahrain industries and its effectiveness on the performance. The results point out that TQM implementation is sufficiently established in the investigated organizations, and replicated on the top management on the importance of TQM. Furthermore, this study revealed that TQM implementation had positive and significant effect toward organizational performance improvement. In general the implementation of TQM resulted in (75%) improvement in the performance of the organization.Al Mannai, B., Suliman, S.M., &Alawai, Y. (2016). [2]

The aim of this paper was to evaluate the effects of the application of TQM, TPM, and JIT on the Bahrain industry performance. Based on the assessment of the operational and strategic success factors used was found that the percentage of TQM implementation in Bahrain was 92%. Furthermore, the study showed that TQM had the highest positive effect on Bahrain industrial performance. It resulted in76% improvement in organization performance. Al Mannai, B., Suliman, S.M., &Alawai, Y. (2017).[3]

The analysis reveals opportunities by implementing the EFQM model companies improve only when they have proper Information orientation (IO). Del Rio, M. D., (2013).

[4].

VI. RELATED STUDIES FOR EFQM

Organizations that have used the EFQM model refer models to lead organizations and organizations that aim to develop business performance and become high- performing. Alvarez, J.L. (2015). [5].

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ISSN No:-2456-2165

sample quickly and efficiently, and because the proportionality sampling is not our basic concern. Along with this thinking and considering the sampling technique, the main objective of the study is to analyze the quality management system on project management sectors in the Kingdom of Bahrain.

The study points out there are a strong correlation between the EFQM model and Management performance. Consequently organizations, after implementing quality based management /EFQM recognition processes, develop management models characterized, on average, by appropriate processes of budgetary management and of monitoring frameworks directed to variance analysis. The supporting information systems work properly, allowing the attainment of reliable and timely indicators. C., D., J., P., &s., (2017). [6].

Since the total number of workers in the united fabrication and safety services in the Kingdom of Bahrain is 150. Total population consists 150 employees that are currently working with United Fabrication and Safety Services Company, therefore 109 questionnaires will be distributed randomly to worker that is sufficient representative number for the whole population in order to give a meaningful interpretation. This number constitutes 45% of managers working in the organization during the period of study. As a consequence, the research design will provide the highest accuracy in gathering consistent and reliable data.

EFQM is well-known; it plays a lot in bringing an excellent model to an organization. EFQM Innovative activities will be taken through the model, United Arab Emirates' public sector companies contributed to the success. It is necessary for the planned and pre- implemented finishing and balanced method of applying the enterprise approach. Implementation and post- implementation results encourages various opinions that contribute to achieving organizational goals. Also, based on the previous review the EFQM Excellence Model and innovation activities are important issues for the implementation of novelty management system. In addition, the collection of articles explains the requirements of implementing the EFQM Excellence model and innovation management system; it demonstrates effective, best practices, successful experience and appropriate inventive strategies. Current studies are limited to theoretical perspective; therefore, there is a need to conduct more empirical research and research on the effectiveness of the EFQM Excellence model on new management. Coco, J. L.2017. [7].

IX. RESPONDENTS OF THE STUDY

Coco, J. L.2017. [7]. IX. RESPONDENTS OF THE STUDY Table 1 X. RESEARCH INSTRUMENTS In the

Table 1

X. RESEARCH INSTRUMENTS

In the study, there is evidence of poor relations between the quality and the results of the society in the rural housing organization. The results suggest that process management is the only quality practice that directly affects the results of society, and one of its most important factors is considered to be its predecessor. Shuaib, S. m. (2016).

[8].

VII. REASEARCH DESIGN

The research methodology will be on quantitative and qualitative analysis, and the apply type of research is descriptive mode. The qualitative analysis relates to the theoretical approach to the subject of the investigation. Despite theoretical approach, quantitative analysis is based on using sampling technique.

VIII. SAMPLE AND SAMPLING DESIGN

The subject of the study is based on project management companies located in Bahrain. The applied technique in this study is purpose sampling that is actually a non-probability sampling by the characteristics of the population and the objective of the study. Also, the purpose sampling technique is acknowledged for being critical, selective or subjective sampling. The reason of choosing this technique is because we want to reach the targeted

The main tool of the study is done through the questionnaire. In order to check for any mistakes or problems during the completing of the questionnaire to ten higher level employees were given pilot testing of the questionnaire. Besides, the questionnaire was discussed also with the thesis advisor of College of Administrative and Financial Sciences to get feedback and to check if the questionnaire is reaching the objectives of the study.

XI. VALIDITY OF THE RESEARCH INSTRUMENT

The questionnaire indicators were adopted from EFQM framework of innovation agencies (EFQM, 2012). In order to establish the validity of the questionnaire and to ensure its appropriateness to the purpose of the study, the researcher floated the questionnaire forms among 5 experts who are different than the respondents for their suggestions and comments. Also it was given to the managers of United Fabrication and Safety services.

In addition to that, the questionnaire is reviewed and validate by the thesis adviser, statistical and experts who have experiences in the research field. Suggestions and recommendations are incorporated and included in the final revision of the questionnaire.

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XII. DATA GATHERING PROCEDURE

A letter to conduct the study had been prepared by the researcher and approved by the person in charge in United Fabrication and Safety services to get the necessary permission to distribute the questionnaire among the respondents. A Copy of the questionnaire and the letter is provided in Appendix.

XIII. STATISTICAL TREATMENT

The data that were collected from the Questionnaires were computerized and analyzed by using statistical formula. The statistical formulas are standard deviations, means and Pearson's correlation. The results is presented in forms to be easily understood to the readers.

XIV. DISCRIPTIVE ANALYSIS

Q1. What is the level of quality of project management operation based on EFQM model in United Fabrication and safety services?

Leadership

Weighted

Interpretation

Mean

clear direction and strategic focus

1.

3.8

AGREE

2.

share Mission, Vision and

2.9

UNDECIDED

goals

3.

Are transparent and

3.5

AGREE

accountable to their stakeholders and society at large for their performance and ensure their people act ethically, responsibly and

with integrity

4. Supports new ideas

4.1

AGREE

5. Inspire people and create a

3.7

AGREE

culture of involvement

6.

Involve stakeholders for

4.4

AGREE

changes necessary

Table 2:- Enablers Leadership

The table 2 presents the analysis of the Leadership. From this study, it could be analyzed that a leader must have the capacity to set the direction, make a feeling of shared reason and guide conduct. This requires building up your very own clear vision of where you need to go, depicting this future to the team and giving significant direction with respect to how to push ahead. The average mean of respondents 3.8 agree that leader set direction.

Engaging employees in UFSS had a higher level of commitment to the organizations goals and an average of 2.9 respondents in UFSS are undecided that the leaders do unite the employee’s in UFSS management clearly defines the skills, competencies and level of performance expected from the employees to attain their goal.

The average mean of the respondents (3.5) agree

which is UFSS is accountable to its stakeholders. The staff

is also accountable to a stakeholder which is leadership

influence of their follower to complete the project on the time to complete their responsibilities and the leadership

ethically ensure their staff act ethically.

The average mean of the respondents (4.1) agree that leadership Promote a culture though given reason to care and empower their people to make decisions and take action.

The average mean of the respondents (3.7) agree that

a leadership Inspire people and create a culture of

involvement, ownership, empowerment, improvement andaccountability through their actions, behaviors and experience.

The average mean of the respondents (4.4) UFSS is focused on the strategy that is developed through the expectation of the input provided by the leadership.

PEOPLE

Weighted

Interpretation

Mean

1. Align people plans with their strategy, the organizational structure, new technologies and key processes.

3.8

AGREE

2. Define the skills, competencies and people performance levels required to achieve Mission, Vision and strategic goals.

3.4

UNDECIDED

3. Create a culture of creativity and innovation across the organization.

4.1

AGREE

4. Communicate a clear direction and strategic focus to ensure that people understand and can demonstrate their contribution to the organizations on- going success.

4.2

AGREE

5. Motivate people to become involved in improvement and innovation.

3.6

AGREE

6. Promote a culture of mutual support.

4.08

AGREE

Table 3:- Enablers People

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The table 4 presents the analysis of the Strategy. From this study, it could be analyzed that is developed through the expectation of the input provided by the stakeholders. (3.07) undecided gather stakeholder needs and expectations for input to the development working within the UFSS do gather the information from the stakeholders through their immediate superiors or when there is a gathering.

The table 3 presents the analysis of the People. From this study, it could be analyzed that the people must be create a culture of mutually beneficial achievement of personal and organizational goals. The average mean of the respondents(3.8) that agree leadership align people plans with their strategy, the organizational structure, new technologies new technologies has empowered the working environment and the employees which is a challenge for the career progression of each employees and key processes.

The average mean of the respondents (2.7) undecided that compare their performance with relevant benchmarks to understand their relative strengths and areas for improvement which would help the employees to improve on their performance and understand their area of improvement by focusing on the strength.

The average mean of the respondents(3.4) that undecided the survey statement that UFSS management clearly defines the skills, competencies and level of performance expected from the employees to attain the Mission, Vision and strategic goals of the organization.

The average mean of the respondents (4.1) agreed that Create and maintain a clear strategy and supporting policies to achieve the Mission and Vision of the organization which agree that due to clear strategy and supporting policies of the stakeholders they are able to achieve the Mission and Vision of the UFSS.

Creativity and Innovation is important for firms’ competitiveness, survival and growth. It can increase competitive advantage, productivity and enable companies to capture higher value chain the average mean of respondents 4.1 agree that people create a culture of creativity and innovation across the organization.

 

People Partnership and Resources

Weighted

Interpretation

The average mean of the respondents (4.2) that agree Communicate a clear direction and strategic focus to ensure that people understand and can demonstrate their contribution to the organizations on-going success. The clear strategy is highlighting factors for the employee’s willingness to work even in the stress full situation.

Mean

1. Design the financial planning, control, reporting and review process to support optimal use of public funds.

4.5

STRONGLY

AGREE

The average mean of the respondents (3.6) that agree Motivate people to become involved in improvement and innovation. UFSS given the feedback of new idea and showing their attention.

2. Manage a technology portfolio, e.g. ICT systems, that supports the organizations overall strategy.

3.7

AGREE

The average mean of the respondents (4.08) agree that Promote a culture of mutual support which supports the generation of new ideas and new ways of thinking to encourageinnovation and organizational development though given reason to care and empower their people to make decisions and take action.

3. Ensure that their leaders are provided with accurate and sufficient information to support them in timely decision making.

3.3

UNDECIDED

Strategy

Weighted

Interpretation

Mean

1. Gather stakeholder needs and expectations for input to the development.

3.07

UNDECIDED

Table 5 Enablers - Partnership and Resources

The table 5 presents the analysis of the Strategy. From this study, it could be analyzed that Partnership and resources must focused on certain criteria’s such as External partnerships, Finances, Assets, technology and Information. From the above table 5 maximum average mean of the respondents (4.5) are strongly agree of the partnership segment questionnaire agrees that financial planning, controlling , reporting and reviewing of the available resources are designed favorably to the optimal use of the funds. An effective partnership decisions focuses on maximum key performances with the limited available usage of resources. The key approach they could also use is identifying, and developing relationships with external partners whose core products and services compliment those of the organization.

2. Compare their performance with relevant benchmarks to understand their relative strengths and areas for improvement.

2.7

UNDECIDED

3. Create and maintain a clear strategy and supporting policies to achieve the Mission and Vision of the organization.

4.1

AGREE

Table 4:- Enablers - Strategy

 

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stakeholders, where appropriate, in the development of new and innovative services, support and experiences.

The average mean of the respondents (3.7) agree that Manage a technology portfolio, e.g. ICT systems, that supports the organizations overall strategy. UFSS develops the proposition that use of such technologies can be a practical approach which destinations may use to mitigate some of the negative impacts.

Customer Result

Weighted

Interpretation

Mean

Customer feedback on product and service value, and the image of the agency.

4.08

Achieved

Product and service delivery.

4.6

Highly Achieved

Measures of customer base structure, e.g., numbers of new customers.

4.4

Highly Achieved

Complaints handling.

1.4

Not Achieved

Table 7:- Result Customer

The table 7 presents the descriptive analysis of the customer result. From this study, it could be analyzed that UFSS has high level of customer satisfaction from this study, it could be analyzed that majority of the respondents (4.6) highly achieved that Product and service delivery to them are the most effective thing that increased the customer result.

The average mean of the respondents (4.08) that achieved that the Customer feedback on product and service value, and the image of the agency but UFSS should handling complaint to get a good result from the customers and increasing customer satisfaction.

The average mean of the respondents (4.4) highly achieved that Measures of customer base structure, e.g., numbers of new customers. UFSS improve the performance of the organization and to predict their impact on the perceptions of its customers.

The average mean of the respondents (3.3) undecided that Ensure that their leaders are provided with accurate and sufficient information to support them in timely decision making. Which a Stakeholders do not have accurate information to help them make decisions as perceived by people in UFSS.

Process, Product and Services

Weighted

Interpretation

Mean

1. Strive to innovate and create value for their customers.

1.8

Disagree

2. Know who their different customer groups are, both existing and potential.

2.01

Disagree

3. Compare their performance with relevant benchmarks and learn from their strengths and opportunities for improvement in order to maximize the value generated for customers.

4.03

Agree

4. Continually monitor and review the experiences and perceptions of their customers.

4.22

Agree

Table 6:- Enablers - Process, Product and Services

The table 6 presents the analysis of the Strategy. From this study, it could be analyzed that the key approach they could also use is identifying, and developing relationships with external partners whose core products and services compliment those of the organization. The average mean of the respondents (1.8) that disagree Strive to innovate and create value for their customers.

The average mean of the respondents (2.01) disagree that Know who their different customer groups are, both existing and potential. UFSS try to develop their portfolio in line with the changing needs of existing and potential customer groups. The average mean of the respondents (4.03) agree that Compare their performance with relevant benchmarks and learn from their strengths and opportunities for improvement in order to maximize the value generated for customers through identify improvements aimed at enhancing the product and service portfolio.

The average mean of the respondents (4.22) agree that continually monitor and review the experiences and perceptions of their customers to involving them and other

The average mean of the respondents (1.4) that Not Achieved Complaints handling. UFSS handling complaint which is the most important to get result from the customers.

People Result

Weighted

Interpretation

Mean

People satisfaction,

4.3

Highly Achieved

motivation and

empowerment.

Feedback on leadership and management, as well as on training and career development.

3.9

Achieved

Training and career development activities Staff turnover and, e.g., success of recruitments.

3.8

Achieved

Sickness leaves.

3.1

Nor Achieved

Equality and fairness.

3.4

Achieved

Table 8:- Result People

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The average mean of the respondents (3.9) achieved that Impact of agency’s activities on recognized societal challenges, e.g. sustainability. Through the projects supported, as the support provided by different parties gives higher results than projects that are not supported.

The table 8 presents the analysis of the People Result. The average mean of the respondents (4.3) which highly agree that they are highly satisfied motivated and empower to work in UFSS.

The average mean of the respondents (3.9) achieved that Feedback on leadership and management, as well as on training and career development also the average mean of the respondents (3.8) achieved that Training and career development activities Staff turnover and, e.g., success of recruitments. Which the UFSS given Less Training and the career development activities are applied for the employees.

The average mean of the respondents (2.9) nor achieved that internal environmental protection and sustainability activities. UFSS did not make activities for employees to break the daily routine of work this which effects of society results on the organization.

The average mean of the respondents (3.1) nor achieved that Sickness leaves. When UFSS services sick leave, they find an immediate solution without disrupting the organization work flow.

The average mean of the respondents (3.4) achieved that Equality and fairness. UFSS develop the capabilities of their people and promote fairness and equality. They care for, communicate, reward and recognize, in a way that motivates people, builds commitment and enables them to use their skills and knowledge for the benefit of the organization.

The average mean of the respondents (2.6) nor achieved that activities within the local community effect on organization result. Level of interest and information about UFSS also effect on the responsibility towards society. For example: making well for the employees bank in their country. Contributing part of the profit to the society in Bahrain and out of Bahrain.

Business Result

Weighted

Interpretation

Mean

The nature, significance, results and impacts of supported projects.

4.4

Highly Achieved

 

Society Result

Weighted

Interpretation

Results of impact assessment studies and econometric studies.

4.08

Achieved

 

Mean

1. Image of the agency amongst key societal stakeholders, media and public.

3.5

Achieved

Strategic allocation of funds to sectors most relevant for national policies.

3.02

Not Achieved

2. Awards and

4.4

Highly Achieved

 

recognitions.

Internal efficiency and effectiveness.

2.8

Not Achieved

3. Impact of agency’s activities on recognized societal challenges, e.g. sustainability.

3.9

Achieved

Table 10:- Result Business

The table 10 presents the analysis of the Business Result. From this study, it could be analyzed that the effects of business results on the organization are through the projects supported, as the support provided by different parties gives higher results than projects that are not supported. As the support and advantages provided to some organizations reduce the expenses incurred and therefore better results, this is what has been highly achieved (4.4) that the nature, significance, results and impacts of supported projects.

4. Internal

2.9

Nor Achieved

 

environmental

protection and

sustainability

activities.

5.

Activities within the local community.

2.6

Nor Achieved

 

Table 9:- Result Society

 

The table 9 presents the analysis of the Society Result. From this study, it could be analyzed that the society result can be effective by providing various activates which are a key support to the organization and future development. The average mean of the respondent (4.4) Highly Achieved Awards and recognitions which is the UFSS focused of given the reward towards society.

However (3.5) of respondents Achieved that Image of the agency amongst key societal stakeholders, media and public through the events supports and the charity activities.

The average mean of the respondents (4.08) achieved that Results of impact assessment studies and econometric studies. UFSS measures and relevant targets will be defined and agreed with the business stakeholders.

The average mean of the respondents (2.9) nor achieved that. The average mean of the respondents (2.8) nor achieved that internal efficiency and effectiveness. UFSS most improve more collaborative relationships in terms of risk sharing, resource efficiency to the shareholders.

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Q2. What is the leave United Fabrication and safety services based on the

Figure 5 show the Person of customer satisfaction. UFSS Always seeks customer satisfaction through the quality of work in projects and delivery of projects on time and seek to exceed the expectations of the client and this led to higher profits of the company, which increased customer satisfaction.

of the company, which increased customer satisfaction. Fig 4:- Graph Quality Management Figure 4 show the

Fig 4:- Graph Quality Management

Figure 4 show the level of quality management which has an effective impact on the management of the UFSS project and of the following four quality management elements. This is indicated by the highest mean achieved organisation gathers and reviews the data effectively.

organisation gathers and reviews the data effectively. Fig 6:- Graph Financial Measure Fig 5:- Graph Customer

Fig 6:- Graph Financial Measure

the data effectively. Fig 6:- Graph Financial Measure Fig 5:- Graph Customer Satisfaction Figure 6 show

Fig 5:- Graph Customer Satisfaction

Figure 6 show the Person of financial measure which is (99) of respondents agree that the main focus of any project management in UFSS or anywhere around the world is financial measures which means how well a firm can use assets from its primary mode of business and generate revenues.

Q3. Is there a significant correlation between Enablers and Result?

Correlation

Sig. (2-tailed)

Result

LEADERSHIP AND CUSTOMER RESULTS

-741

.092

Negative correlation. Rejected

LEADERSHIP AND PEOPLE RESULTS

-.698

.123

Negative correlation. Rejected

LEADERSHIP AND SOCIETY RESULTS

-.864 *

.026

Negative correlation. Rejected

LEADERSHIP AND BUSINESS RESULTS

-.524

.286

Negative correlation. Rejected

EMPLOYEE AND CUSTOMER RESULTS

-.250

.632

Negative correlation. Rejected

EMPLOYEE AND PEOPLE RESULTS

-.395

.438

Negative correlation. Rejected

EMPLOYEE AND SOCIETY RESULTS

-.385

.451

Negative correlation. Rejected

EMPLOYEE AND BUSINESS RESULTS

-.105

.843

Negative correlation. Rejected

STRATEGY AND CUSTOMER RESULTS

.853 *

.031

Positive correlation. Accepted

STRATEGY AND PEOPLE RESULTS

.825 *

.043

Positive correlation. Accepted

STRATEGY AND SOCIETY RESULTS

.859 *

.028

Positive correlation. Accepted

STRATEGY AND BUSINESS RESULTS

.626

.184

Positive correlation. Accepted

PARTNERSHIP AND CUSTOMER RESULTS

.875 *

.023

Positive correlation. Accepted

PARTNERSHIP AND PEOPLE RESULTS

.543

.266

Positive correlation. Accepted

PARTNERSHIP AND SOCIETY RESULTS

.648

.164

Positive correlation. Accepted

PARTNERSHIP AND BUSINESS RESULTS

.735

.096

Positive correlation. Accepted

PRODUCT&SERVICES AND CUSTOMER RESULTS

.138

.795

Positive correlation. Accepted

PRODUCT&SERVICES AND PEOPLE RESULTS

.207

.694

Positive correlation. Accepted

PRODUCT&SERVICES AND SOCIETY RESULTS

.278

.594

Positive correlation. Accepted

PRODUCT&SERVICES AND BUSINESS RESULTS

.182

.729

Positive correlation. Accepted

Table 11:- Correlation Enablers and Result

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T-tailed of .184 which the perfect strategy process influences on the financial performance of the UFSS. Luqman(2015) explored the competitive strategies being used by South African large construction firms which resulted that strategy contributes to the financial performance of the organizations.[10]

In this study shown in the table 11 show the person correlation (-741) this is indicated by its computed sig T- tailed of .092 that is inherently lower than .05 level of significance.

The employees are negatively correlated to the results criteria which the Pearson Correlation (-.698) with sig T- tailed of .123. It means that the hypothesis are rejected. It came to our observation the at all the employees’ wages are fluctuating depending on the work that is allotted to the particular staff. As the employees are satisfied to the wages fixed by the organization. Less Training and the career development activities are applied for the employees.

In the researches J. Carlos Bou‐Llusar (2005 indicated that enabler criteria have a stronger relation to the criteria of the result. In this study shown in the table 4.4 identifies that people, society, business is negative and no correlation to the result criteria except with society. With the society result it could be said that there is negative correlation to the leadership which the Pearson Correlation (-.864*) with sig T-tailed of .026. In the leadership style of the manager or the project manager it impacts on the quality of the life of the employees. In this study we also observed that leadership style has negative relationships with employee loyalty. As the Activities within the local community is very minimal due to the economic downturns. [9]

Strategy execution influences the company including its performance. In this study there is positive strongly correlation between strategy and all criteria of result. The person correlation between Strategy and result is Customer result (.853*) with sig T-tailed of .031, People result (.825*) with sig T-tailed of .043, Society Result (.859*) with sig T-tailed of .028, Business Result (.626*) with sig

The aforesaid significant difference in the level of partnership which has significant positive correlation to the results criteria. The person correlation between partnership and result is Customer result (.875*) with sig T-tailed of .023, People result (.543) with sig T-tailed of .266, Society Result (.648) with sig T-tailed of .164, Business Result (.735) with. The 2-tailed test .096 indicate that customers are correlated to the partnership. In this it could be analyzed that the managers and the management do maintain a collaborative relationships in terms of risk sharing, clarity of objectives while the principal failure factors are lack of trust and lack of experience and business fit.

However, as seen in the table, there is significant person correlation between Product and services and result with Customer result (.138) with sig T-tailed of .795, People result (.207) with sig T-tailed of .694, Society Result (.278) with sig T-tailed of .594, Business Result (.182) with. The 2-tailed test .729 indicate that are positive correlated to the Result criteria. Innovation is important for firms’ competitiveness, survival and growth. It can increase competitive advantage, productivity and enable companies to capture higher value chain. From the table 4.8 we could identify that the product and services are positively correlated to the results criteria. Usually in the fabrication business they perceive high level of innovation compared to other sectors.

Correlation

Sig. (2-tailed)

Result

CUSTOMER AND QUALITY MANAGEMENT

.921 **

.009

Positive correlation. accepted

CUSTOMER AND CUSTOMER RESULT

.950 **

.004

Positive correlation. accepted

CUSTOMER AND FINANCIAL MEASURES

.982 **

.000

Positive correlation. accepted

PEOPLE AND QUALITY MANAGEMENT

.649

.163

Positive correlation. accepted

PEOPLE AND CUSTOMER RESULT

.653

.160

Positive correlation. accepted

PEOPLE AND FINANCIAL MEASURES

.600

.208

Positive correlation. accepted

SOCIETY AND QUALITY MANAGEMENT

.820*

.046

Positive correlation. accepted

SOCIETY AND CUSTOMER RESULT

.803

.055

Positive correlation. accepted

SOCIETY AND FINANCIAL MEASURES

.836*

.038

Positive correlation. accepted

BUSINESS AND QUALITY MANAGEMENT

.964**

.002

Positive correlation. accepted

BUSINESS AND CUSTOMER RESULT

.855*

.030

Positive correlation. accepted

BUSINESS AND FINANCIAL MEASURES

.865*

.026

Positive correlation. accepted

Table 12:- Correlation between Result and Project Management

In this study shown in the table 12 show the person correlation (-921**) this is indicated by its computed sig T- tailed of .009 that is inherently lower than .05 level of significance.

The Customer are positive correlated to the commercial mang. Especially of customer satisfaction

which the Pearson Correlation (.950**) with sig T-tailed of .004. It means that the hypothesis are Accepted. The four main factors that results in the project management success Customer influence on the project heavily and they play active part in project success.

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The firms have highly advantageous projects. The failure in projects are really very high. The challenges are one of the factor that lead to search for an effective solutions through local and international project management conferences. The correlation between the criteria is within the 0.01 level and 0.05 level of significance. With the financial measure it could be said that there is positive correlation to the customer which the Pearson Correlation (.982**) with sig T-tailed of .000 which Customer can be internal and external. When the project manager in UFSS satisfy one customer. It automatically impact on the revenue, customer satisfaction and they spread about our quality performance. [14]

Table 12 it could be seen the people results are positively correlated to the criteria of the project management. The person correlation between people and result is quality management (.649) with sig T-tailed of .163, customer satisfaction (.653) with sig T-tailed of .160 and the financial measure (.600) with sig T-tailed of .208, which is success of Project management is often described

as meeting requirements within the estimated budget and

delivering the project on times. An additional aspect that should be considerers is employee satisfaction, retention motivation and empowerment. Project team members are often working in a stressful environment under extreme pressure. Project management departmental heads can be used to reduce stress through adept application of interpersonal skills and by facilitating an environment that encourages creativity and enables motivation.

The society is correlated to the criteria’s of the project management. The hypothesis analyzed for this study indicates that there is positive significant relation to the criteria’s of the project management and the society. The person correlation between society and quality management is (.820*) with sig T-tailed of .163, Customer result (.803) with sig T-tailed of .055 and the financial measure (.836*) with sig T-tailed of .038 which is the main area of the project management focuses on the deliver value to a business. The application of project management is by consideration to, humanitarian and development aid as well as community services.

Business result and project management is positively correlated at 0.01 and 0.05 level signification. The person correlation between business and quality management is (.964**) with sig T-tailed of .002, Customer result (.855*) with sig T-tailed of .030 and the financial measure (.865*)

with sig T-tailed of .026 which is the process of managers.

A project cannot be completed efficiently unpen it is

efficiently managed. For example: people may not be perfect in skill and communication, over monitoring and

controlling of everything by the project manager should be

on moderate level so project manager strategy play a role in organization project success.

International Journal of Innovative Science and Research Technology

ISSN No:-2456-2165

   

CUSTO

FINAN

Quality

MERSAT

ACIAL

Leadership

Pearson

-.517

 

-.726

 

-.743

Correlation

   

Sig. (2-tailed)

 

.294

 

.102

 

.091

Employees

Pearson

 

.042

 

-.426

 

-.302

Correlation

     

Sig. (2-tailed)

 

.937

 

.399

 

.561

Strategy

Pearson

 

.728

 

.736

 

.755

Correlation

     

Sig. (2-tailed)

 

.101

 

.096

 

.083

Partnership

Pearson

 

.717

 

.957 **

 

.893 *

Correlation

     

Sig. (2-tailed)

 

.108

 

.003

 

.016

PPS

Pearson

 

.363

 

-.168

 

.022

Correlation

     

Sig. (2-tailed)

 

.480

 

.750

 

.966

Table 13:- Correlation between enablers and project management

In the above table 13 it could be interpreted that there

is a positive correlation between employees and quality management of the project. As the employees are directly involved in the execution of the project. The employees are negatively correlates to the customers’ satisfactions and financial performance of the business. Strategy, Partnership and resources are positively correlated to the quality

management customer satisfaction, financial. The more significant correlation at 1% and 5% is between partnership and customer’s satisfaction and financial performance.

XV.

SUMMARY

A descriptive research design methodology is used for

this study is a quantitative research. The researcher used the 3 types of different set of questionnaire to analyses on the status of UFSS based on EFQM framework in criteria’s of enablers , result and project management. The questionnaire are adapted from the books of EFQM framework and also researcher has identified few questions to measure on the performance of the projects. The observation and interview are conducted to gather data, but the questionnaire is considered to be an accurate tool for gathering data .There

was a total of 105 respondents, 19 as a top management, 15 as project managers and 75 as employee and labor in United Fabrication and Safety Services. Below are few of the selected questions to measure the criteria and Map the EFQM frame work to the UFSS.

What is the level of quality of project management operation based on EFQM model in United Fabrication and safety services?

The leaders do set a clear strategy and direction was also one of the highlighting factors for the employee’s willingness to work even in the stress full situation.

Leadership is negative completed t the result and project management.

The employees seek the support and contribution of the ideas from their leaders to execute the task in the aligned strategy of the organization.

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UFSS operate based on their strategy which is matching with the benchmark of quality management.

Leader share their followers of the mission, vision, and UFSS goals.

Transparent and accountable through their actions, behaviors and experience.

Support new idea from their people and customers.

Inspire their follower

What is the level of United Fabrication and safety services based on Quality Management, Customer satisfaction, Financial Measure?

UFSS management clearly defines the skills, competencies and level of performance expected from the employees to attain the strategic goals.

UPSS do provide a properly focused work environment that makes the employees or the people aligned to the organizational structure, latest technologies and strategies that help the organization to survive in the Bahrain competitive market

UFSS do gather the information from the stakeholders through their immediate superiors or when there is a gathering. This would help the employees to improve on their performance and understand their area of improvement by focusing on the strength.

Is there is a significant correlation between enablers and result?

There is a significant relationship between the Result and quality management.

There is a significant relationship between the Result and customer satisfaction.

There is a significant relationship between the factor of Enablers and Result.

There is a significant relationship between the factor of Enablers and project management.

There is a significant relationship between the Result and financial measure.

Is there a significant correlation between Result and project management of UFSS.

The challenges are one of the factor that lead.

The correlation between the criteria is within the 0.01 level and 0.05 level of significance.

Analyze which components of Enablers do have more correlation to the project managements of UFSS.

There is a positive correlation between employees and quality management of the project.

As the employees are directly involved in the execution of the project.

The employees are negatively correlates to the customers’ satisfactions and financial performance of the business. Strategy, Partnership and resources are positively correlated to the quality management customer satisfaction, financial.

The more significant correlation at 1% and 5% is

partnership and customer’s satisfaction and

between

financial performance.

International Journal of Innovative Science and Research Technology

ISSN No:-2456-2165

XVI.

CONCLUSION

The management should unite the employees in improving of the vision and mission of the organization by seeking their ideas and expressing the freedom on their creativity.

The leadership style of the manager or the project manager it impacts on the quality of the life of the employees.

In this study we also observed that leadership style has negative relationships with employee loyalty. The leaders should adopt different strategies to encourage their employees to work in a motive and encouraging ways.

Encourage people through the activities towards the society is minimal and the organizations are trying ways to improve on it.

EFQM frame work do actually provides a guidance for the UFSS to increase the competitive edge and contribute a successful projects to the society.

It could be understand that the strategy and the partnership had more correlation to the result criteria’s and to the project management.

RECOMMENDATION

According to the survey done in the UFSS organizations, implantation of the EFQM Model helps the company to develop in the way they actually desire. Completive suppliers, accreditation are few of the benefits UFSS could gain in the implantation of the EFQM FRAMEWORK.

UFSS must career development activities are applied for the employees.

UFSS should undertake more of the training activities in connect to the tamkeen and sharpen the skills of the employees.

Stimulate employees by evaluating productivity, cooperation and good handling.

UFSS must encourage employees to innovate and propose by allocating a reward.

UFSS must improve the career of hardworking employees who increase the value of the company and have the skill to increase productivity.

UFSS must evaluate employees each year and raise recommendations for staff needs from training or incentives in addition to the work required to improve it and employee expectations for the coming year.

In this study, it was noted that there is a negative relationship between the leader and the staff, thus giving employees the authority to express opinions and participate in making decisions.

This study shows that the employee gets a salary according to working hours so productivity incentives are added in order for the employee to increase his daily income.

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