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EUROPEAN MANAGED

HOSTING MARKET OVERVIEW:
SUMMER 2010

HOSTING
REPORT BY

PHILBERT SHIH

AUGUST 2010
©2010 TIER1 RESEARCH & THE 451 GROUP HOSTING

Some key themes discussed in this report include: • Gravitation to managed services from telcos. TIER1 RESEARCH. . There is also an in-depth analysis of major events and trends. LLC. network service providers and IT outsourcers • How cloud infrastructure and hosting is the backbone of a developing shift from telecom to IT services • The impact of complex regulatory and compliance regimes • US hosters moving to Europe • Mergers and acquisitions • The transition from in-house hosting to third-party outsourced hosting The report also answers some of the most probing questions asked about the European managed hosting sector: • What is the size of the global and European managed hosting markets? • How fast is the global and European managed hosting market expected to grow? • What trends are driving progress and change in the European managed hosting market? TIER1 RESEARCH: HOSTING 1 © 2010 THE 451 GROUP. Senior Analyst. where pure-play managed hosters. This report provides an overview of the sector and identifies its leading players. this report focuses exclusively on the European market. Tier1Research Better perspective from the top in independent tech research REPORT SNAPSHOT TITLE European Managed Hosting Market Overview: Summer 2010 ANALYST Philbert Shih. Revenue estimates for leading companies are provided. along with a special section comparing market dynamics between the North American and European markets. Hosting RELEASE DATE August 2010 LENGTH 50 pages ABOUT THIS REPORT As a follow-up to the Managed Hosting Report for North America. ALL RIGHTS RESERVED. which is supplemented with a look at the individual national markets within Europe. telecoms and network service providers compete in an extremely fragmented and diverse marketplace. and Tier1 Research attempts to size the overall market and project its growth trajectory. AND/OR ITS AFFILIATES. LLC.

ALL RIGHTS RESERVED.uk IronScale Belgacom Donhost iTricity Bluehalo Easynet Global Services Jet Multimedia Bluefin Solutions Ecritel KPN British Telecom ElasticHosts LeaseWeb BSkyB eLINIA Linkbynet CA Technologies Fiat Group Lloyds Banking Group Cable&Wireless Flexiant Logica Capgemini France Telecom Magyar Telekom Carpathia Hosting Fujitsu Microsoft Cedacri Gandi NaviSite CentriNet Google Net-a-Porter CipherTec Group NBT NetSuite 2 EUROPEAN MANAGED HOSTING MARKET OVERVIEW: SUMMER 2010 © 2010 THE 451 GROUP.net. COMPANIES INCLUDED IN THIS REPORT 2e2 Claranet Haarlem Publishing Company 7global CloudSigma Hertz Abiquo Cobweb Hewlett-Packard Acens Colt Technology Services Group Host Europe Accenture ControlCircle Hosting365 Amazon Convergys Hostpoint Amnesty International Computer Sciences IBM Arsys Corporation (CSC) Intergenia AT&T Daisy Communications InterHost Atex DediPower Internap Network Services Atos Origin Deutsche Telekom Interoute Communications Attenda Digital Parks iomart Group BEA Systems Doctors. . LLC. TIER1 RESEARCH. AND/OR ITS AFFILIATES. LLC.

com TeliaSonera Oakley Capital Savvis Telstra Open-Xchange Servecentric Terremark OpSource Sharp Electronics (Sharp) ThinkGrid Orange Business SoftLayer Thomas Cook OVH Star Verizon Business PEER 1 Hosting SugarCRM VMware Pipex Communications SunGard Vialtus Pi. Tier1Research Better perspective from the top in independent tech research COMPANIES INCLUDED IN THIS REPORT Nokia Rackspace Tele Danmark Northumbrian Water RealDomen Telefónica NTT Sachsen Telenor NTT Europe Online salesforce. TIER1 RESEARCH. LLC. AND/OR ITS AFFILIATES. . ALL RIGHTS RESERVED.se Supanames Vodafone PINS SymetriQ Voxel Portugal Telecom Swisscom UKFast Prosodie T-Mobile Zimory TIER1 RESEARCH: HOSTING 3 © 2010 THE 451 GROUP. LLC.

. . . . . . . . . . . . European Managed Hosting Market Summary (2009-2013) . . . Global Managed Hosting Segment Revenue and Growth Rates (2009-2013) . . . . . . LLC. . . . . Global Managed Hosting Growth Rates (2009-2013) . . . . . . . . . . . . . . . . . 1 STATE OF THE UNION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 MANAGED HOSTING EUROPE: COMPANY SNAPSHOTS. . . . . . . . . . European Managed Hosting Top 20 Leaderboard (2009-2013) . . . . . . . . . . . LLC. . Global Managed Hosting Market Summary (2009-2013) . European Managed Segment Revenue Illustrated (2009-2013) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . TIER1 RESEARCH. . . . . . . . 2 AUTHORS . . . . . . . . . . . . . . 2 EXECUTIVE SUMMARY 3 MANAGED HOSTING EUROPE . . . . . . . . . . 10 FIGURE 6. . . . . . . . . . . . . . . . . . . . . . . 3 TEMPERATURE CHECK . . . . . . 10 FIGURE 5. 2 SECTORS . . . . . . . . . . 12 FIGURE 8. . . . . 11 FIGURE 7. . . . 1 MARKET SHARE ANALYSIS . . 6 EUROPEAN MANAGED HOSTING LEADERBOARD 7 FIGURE 2. . . . . UPDATES 13 MANAGED HOSTING EUROPE: COUNTRY SNAPSHOTS 21 EVENT ANALYSIS 24 4 EUROPEAN MANAGED HOSTING MARKET OVERVIEW: SUMMER 2010 © 2010 THE 451 GROUP. . 4 MARKET SHARE METHODOLOGY AND STRUCTURE 6 METHODOLOGY . . TABLE OF CONTENTS KEY COMPANIES . . . . . . . . . . . . . . . . . . . . 2 ANALYSIS . . . . . . . . 9 FIGURE 4. AND/OR ITS AFFILIATES. 7 GLOBAL AND EUROPEAN MANAGED HOSTING MARKET SHARE 9 FIGURE 3. . . . . ALL RIGHTS RESERVED. . . . . 6 MARKET SHARE COVERAGE AND CONFIDENCE LEVELS . . . . . . . . . . . . . . . 6 FIGURE 1: Level of Confidence in Estimates by Provider . . . . . . . . . . . . . European Managed Hosting Segment Revenue Illustrated (2009-2013) . . . . . . . . . . . . . . .

. . . 31 OPSOURCE WHITE LABELS PUBLIC CLOUD. . . 47 TIER1 RESEARCH: HOSTING 5 © 2010 THE 451 GROUP. 35 THE 451 TAKE ON CLOUD IN EUROPE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 BRITISH TELECOM . . . .37 MANAGED HOSTING MARKET DYNAMICS: EUROPE VERSUS NORTH AMERICA 38 RECOMMENDATIONS. . . . . . . . . . . . . . . . .34 EUROPEAN CLOUD VENDORS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 COLT CLOUD EXTENDS MANAGED HOSTING PORTFOLIO . 34 FIGURE 11: IaaS Revenue Breakdown by Region . . . . . . . . . . . . . . . . . . . 34 BIG MSP OPPORTUNITY ON THE BACK OF CLOUD . . . . . . . . . . 32 THE EUROPEAN CLOUDSCAPE 33 MARKET SIZE . . . . . . . . . . PaaS and Cloud-Enabling Technology Revenue . . . . . . NTT EXPANDS CLOUD . . . . . 36 FIGURE 12: European Cloudscape Cross-section . 33 FIGURE 9: Aggregate IaaS. . . . . . . . . . . . EXPECTATIONS AND HIGHLIGHTS 40 PROFILES 44 HOST EUROPE . . . 33 FIGURE 10: IaaS Vendor Breakdown (42 Vendors) . . . . . . . . . . . . . Tier1Research Better perspective from the top in independent tech research PRODUCTS AND SERVICES 31 FUJITSU OPENS CLOUDS IN EUROPE . . . . . . . TIER1 RESEARCH. . LLC. . . . . . . . . . . . . . . . LLC. . . . . . . . ALL RIGHTS RESERVED. . . 44 STAR . . . . . . . . AND/OR ITS AFFILIATES. . . . . . . .

ABOUT TIER1 RESEARCH Tier1 Research covers consumer. in whole or in part. Clients of the company — at vendor. We publish market analysis focused on innovation in enterprise IT. The information contained herein has been obtained from sources believed to be reliable. The 451 Group and Tier1 Research do not provide legal advice or services and their research should not be construed or used as such. All Rights Reserved. particularly hosting. enterprise and carrier IT services. The opinions expressed herein are subject to change without notice. how they are delivered and where they are going. LLC. LLC. in any form without prior written permission is forbidden. © 2010 The 451 Group. ALL RIGHTS RESERVED. Tier1’s focus is on the movement of services to the Internet — what they are. Tier1 Research and/or its Affiliates. . Internet services. Although The 451 Group and Tier1 Research may discuss legal issues related to the information technology business. The 451 Group and Tier1 Research disclaim all warranties as to the accu- racy. completeness or adequacy of such information. ABOUT THE 451 GROUP The 451 Group is a technology analyst company. The 451 Group and Tier1 Research shall have no liability for errors. investor. service-provider and end-user organizations — rely on 451 insights to do business better. AND/OR ITS AFFILIATES. software-as-a-service and enterprise services. both internally and externally. and support our clients through a range of syndicated research and advisory services. content delivery. The reader assumes sole responsibility for the selection of these materials to achieve its intended results. shall be governed by the terms laid out in your Service Agreement with The 451 Group. Analyzing the Business of Enterprise IT Innovation 6 EUROPEAN MANAGED HOSTING MARKET OVERVIEW: SUMMER 2010 © 2010 THE 451 GROUP. omissions or inadequacies in the information contained herein or for interpretations thereof. TIER1 RESEARCH. The terms of use regarding distribution. Reproduc- tion and distribution of this publication. Tier1 Research and/or its Affiliates. colocation.