Exam

Name___________________________________

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers
the question.
1)
The six
important
business
objectives
of
informatio
n
technolog
y are new
products,
services,
and
business
models;
customer
and
supplier
intimacy;
survival;
competiti
ve
advantag
e;
operation
al
excellenc
e; and:
1) _______
A)
improved decision
making.
B) impro ved bractices.
improved
efficiency.
D) impro ved f

2 )
Which of
the
following
choices
may lead
to
competiti
ve
advantag
e (1) new
products,
services,
and
business
models;
(2)
charging
less for
superior
products;
(3)
respondin
g to
customers
in real
time?
2) _______
A)
1 only
B) 1 and 2
2 and 3
D) 1, 2, and 3

3 )
An
informatio
n system
can be
defined
technicall
y as a set
of
interrelate
d
componen
ts that
collect (or
retrieve),
process,
store, and
distribute
informatio
n to
support:
3) _______ dg t ation of
A) ean h new
cd e product
i co c s and
snt r service
i rol e s.
oin
nan
or
mga
ani
kza
i tio
nn.
communications and data flow.
D)
managers analyzing the organization's raw data.

4)
The three
activities
in an
informatio
n system
that
produce
the
informatio
n
organizati
ons use to
control
operation
s are:
4) _______ i tri i process
A) nev n ing,
f al, p and
ore u output.
r se t,
mar
ach
t,
i an
od
nan
al
r ysi
es.
input, output, and feedback.
D)
data analysis, processing, and feedback.

5)
The
average
number of
tickets
sold daily
online is
an
example
of:
5) _______
A)
input.
B) raw data.
output.
D) meani ngful i

6 )
In a
hierarchic
al
organizati
on, the
upper
levels
consist of:
6) _______ pan m l,
A) r d a profess
oop n ional,
f er a and
eati g operati
son e onal
sal ri employ
i e a ees.
om
npl
aoy
l ee
s.
managerial and professional employees.
D)
managerial, professional, and technical employees.

7)
Data
managem
ent
technolog
y consists
of:
7) _______ t th t hardwa
A) hat h re and
eco e media
nt p used
drol h by an
ean y organiz
td s ation
aco i for
i or c storing
l di a data.
ena l
dte
, th
e
pco
rm
epu
pter
r ha
ord
gw
r ar
ae
mco
mm
epo
dne
nt
is
nin
san
t inf
r or
um
cati
t on
i sy
ost
ne
sm.
the software governing the organization of data on physical storage media.
D)
the hardware and software used to transfer data.

8)
Based on
the
examples
in the
chapter, if
you were
asked to
formulate
a plan for
a regional
drive-in
restaurant
chain's
efforts to
use
informatio
n
technolog
y to
attract
customers
, what
would be
the best
use of
informatio
n
technolog
y from the
list below:
8) _______ Une U o
A) sw s increas
epr e e
od I supplie
I uc T r
Tts t loyalty.
an
td
obu
si
cne
r ss
em
aod
t els
e.
Use IT to increase operational efficiency.
D)
Use IT to achieve customer intimacy.
E)
Use IT to help survive government reporting requirements.

9)
Toyota
Motor
Europe's
vehicle
orders
managem
ent
system
allows it
to
improve
efficiency
by basing
vehicle
productio
n on:
9) _______ aus s forecas
A) cto u ts of
tm p regiona
uer e l
aor ri deman
l de o d.
rs. r
c
improved decision making.
D)
customer preferences.

10)
From a
business
perspectiv
e, raw
data is
transform
ed
systemati
cally
during
various
stages,
transformi
ng it into
valuable
informatio
n, in a
process
called:
10) ______
A)
feedback.
B) inform ation p
the IT value chain.
D) the information v

1 1)
An
example
of an
organizati
onal
compleme
ntary
asset is:
11) ______ l andu he
A) areg s appro
wula i priate
s tio n busine
ns. g ss
t model.
as collaborative work environment.
D)
all of the above.

12)
Discipline
s that
contribute
to the
technical
approach
to
informatio
n systems
are:
12) ______ och, c scienc
A) pma o e,
enagmengine
r em p ering,
aent u and
t sci t netwo
i enc e rking.
oe, r
nand
s co
mp
r ute
er
s sci
eenc
ae.
r
engineering, utilization management, and computer science.
D)
management science, computer science, and engineering.

13)
The
discipline
that
focuses
on
mathemat
ical
technique
s for
optimizing
parameter
s of
organizati
ons, such
as
transporta
tion and
inventory
control is:
13) ______
A)
operations
research.
B) utilizat ion m
management
science.
D) MIS.

1 4)
A firm
that must
invest in
new
informatio
n systems
capabilitie
s in order
to comply
with
federal
legislation
can be
said to be
investing
to achieve
which
business
objective?
14) ______
A)
Improved reporting
B) Opera tional e
Survival
D) Custo mer i

1 5)
The three
principle
levels
within a
business
organizati
on
hierarchy
are:
15) ______ s mi s ment,
A) eddl e operat
ne n ional
i ma i mana
onago geme
r em r nt,
ent mand
m, a inform
aandn ation
nope a syste
arati g ms.
gona e
el
mma
enag
nem
t ent
,.
senior management, operational management, and service workers.
D)
senior management, middle management, and service workers.

16)
A
manageri
al
element
in the UPS
tracking
system
described
in the
chapter
is:
16) ______ t sio t ing
A) hn a invent
eto k ory.
use
daut
eom
c ati
i on.
in-house package tracking software.
D)
providing package status reports to customers.

17)
Kia's
difficulties
in getting
a
complete
picture of
defects in
their cars
illustrates:
17) ______ t by t ade in
A) hhav h drawin
eing e g
mu c accura
c ltipl o te
he mreport
ainfop s from
l rm r poorly
l ati o planne
eon md
nsys i inform
gte s ation
ems e syste
s tha s ms.
t m
pare
onot
s link
eed.
d
the difficulties in complying with government regulations.
D)
the difficulties in creating accurate tracking systems.

18)
How
would you
best
categorize
the types
of
systems
Kia
implemen
ted in
their
defect
early
warning
system?
18) ______ Aut A report
A) veh n s from
Ticle M existin
Ps, I g TPSs
Spar S and a
ts, t DSS
t sal o for
oes, c high-
andr level
s war e analys
t ran a is and
oties t foreca
r, e sts
eand
a
bDS
aS
s for
i hig
c h-
lev
del
aana
t lysi
as
and
afor
beca
osts
A TPS to store vehicles, parts, sales, and warranties, and an MIS to create reports on the data
basic data about
D)
A production and system to record basic data about faulty parts and a DSS for high-level analysis and
manufacturing forecasts

19)
Which of
the
following
is a cross-
functional
business
process?
19) ______
A)
Creating an invoice
B) Hiring an e
Identifying a
customer
D) Fulfilli ng a c

2 0)
Promoting
the
organizati
on's
products
or
services is
a
responsibi
lity of the:
20) ______ ming s and
A) aanda marke
npro l ting
uduc e functio
f tio s n.
an
c fun
t ctio
un.
r
human resources function.
D)
finance and accounting function.

21)
Market
research
is an
activity
associate
d with
the:
21) ______ s d h resour
A) ama u ces
l rke mfunctio
etin a n.
sg n
fun
actio
nn.
manufacturing and production function.
D)
finance and accounting function.

22)
A sales
and
marketing
informatio
n system
aids
middle
managem
ent
employee
s in:
22) ______ t kin p g new
A) rg l produ
asal a cts
c es. n and
n servic
i es.
n
preparing sales forecasts.
D)
analyzing sales performance.

23)
Senior
managem
ent uses
finance
and
accountin
g
informatio
n systems
to:
23) ______ c fir d where
A) oms' e to
nfinac locate
t nci i new
r al d faciliti
ores e es.
l our
t ces
h.
e
plan long-term profits.
D)
forecast sales trends.

24)
Budgeting
is
typically a
feature of
an
informatio
n system
serving:
24) ______
A)
middle
management.
B) operat ional m
senior
management.
D) sales and m

2 5)
Compens
ation
analysis is
an
example
of:
25) ______ eappfi nd
A) nlica n accou
t tio a nting
en n inform
r infoc ation
prm e syste
r ati a ms.
i on
s sys
ete
ms.
human resources information systems.
D)
sales and marketing information systems.

26)
These
systems
are
typically a
major
source of
data for
other
systems:
26) ______ t ion e tive
A) r pro x suppor
aces e t
nsin c syste
sg u ms.
asys
c te
t ms.
decision-support systems.
D)
management information systems.

27)
Decisions
that are
unique,
rapidly
changing,
and not
easily
specified
in
advance
are best
suited to
this type
of system:
27) ______
A)
transaction
processing.
B) execut ive support.
decision-support.
D) mana gement.

2 8)
Executive
support
systems
are
informatio
n systems
that
support
the:
28) ______ dandd o-day
A) ead a proces
c mi y ses of
i nist - produ
s rati t ction.
i ve
oacti
nviti
- es
mof
ami
kddl
ie
nma
gnag
ers.
knowledge and data workers in an organization.
D)
long-range planning activities of senior management.

29)
Decision-
support
systems
are often
referred
to as:
29) ______ b inf b ess
A) uor u modeli
s ma s ng
i tio i syste
nn n ms.
esys
s te
s ms.
business intelligence systems.
D)
business analysis systems.

30)
These
systems
are
designed
to support
organizati
on-wide
process
coordinati
on and
integratio
n.
30) ______ Mnt D ion-
A) ainfoe suppor
nrm c t
aati i syste
gon s ms
esys
mte
ems
Enterprise applications
D)
CRM

31)
What
competiti
ve force
was the
most
dominant
in
preventin
g US
Airways
from
success,
as
discussed
in the
chapter
case?
31) ______ Sppli N marke
A) uers e t
w entran
ts
Traditional competitors
D)
Substitute products and services

32)
How does
the
technical
view of
organizati
ons fall
short of
understan
ding the
full
impacts of
informatio
n systems
in a firm?
32) ______ I ste I tal
A) t ms t and
as s labor
sa e as
ewa e primar
ey s y
s to c produ
rea a ction
i rra p factors
nngei .
f the
oinp
r uts
mand
aout
t put
i s of
othe
norg
ani
s zati
yon.
It sees the organization as a social structure similar to a machine.
D)
It sees the inputs and outputs, labor and capital, as being infinitely malleable.

33)
Mintzberg'
s
classificati
on of
organizati
onal
structure
categorize
s the
knowledg
e-based
organizati
on where
goods and
services
depend
on the
expertise
and
knowledg
e of
profession
als as
a(n):
33) ______
A)
entrepreneurial
structure.
B) adhoc racy.
divisionalized
bureaucracy.
D) profes sional b

3 4)
According
to
agency
theory,
the firm is
viewed as
a(n):
34) ______ upro " contra
A) nfit- N cts"
i ma e amon
f xim x g self-
i izin u intere
eg s sted
dent o individ
, ity. f uals.
task force organization that must respond to rapidly changing environments.
D)
entrepreneurial endeavor.

35)
Amazon's
use of the
Internet
as a
platform
to sell
books
illustrates
a tactical
use of
informatio
n services
for:
35) ______ l ost s thenin
A) olea t g
wder r custo
- shi e mer
c p. n intima
g cy.
focusing on market niche.
D)
product differentiation.

36)
You are
consulting
for a
beverage
distributor
who is
interested
in
determini
ng the
benefits it
could
achieve
from
implemen
ting new
informatio
n
systems.
What will
you
advise as
the first
step?
36) ______ P str B mark
A) eate e existin
r gic n g
f sys c syste
ote h ms.
r ms
mana
lysi
as.
Identify the business ecosystem the distributor is in.
D)
Implement a strategic transition to the new system.

37)
The
________
model is
used to
describe
the
interactio
n of
external
forces
that affect
an
organizati
on's
strategy
and ability
to
compete.
37) ______
A)
competitive forces
B) compe titive a
network economics
D) dema nd control

3 8)
Wal-
Mart's
continuou
s
replenish
ment
system
allows it
to:
38) ______ a ec s gthen
A) c ono t custo
hmy r mer
i of e intima
esca n cy.
vle.
e
provide mass customization.
D)
provide an efficient customer response system.

39)
________ is
the ability
to offer
individuall
y tailored
products
or
services
using the
same
productio
n
resources
as bulk
productio
n.
39) ______
A)
Dimension
customization
B) Magnit ude c
Mass
customization
D) Size customizati o

4 0)
The value
chain
model:
40) ______ s ch c four
A) eain a basic
eas t strate
s the e gies a
pri g firm
t ma o can
hry r use to
eacti i enhan
vity z ce its
s for e value
uadds chain.
ping
pval
l ue.
y
categorizes five related advantages for adding value to a firm's products or services.
D)
helps a firm which information technology can most effectively enhance its competitive position.
identify points at

41)
The
primary
activities
of a firm
include:
41) ______ pd i cs,
A) r logi n operat
ostic b ions,
c s, o outbo
uope u und
r rati n logisti
eons d cs,
m, l sales
etec o and
nhnog marke
t log i ting,
, y, s and
andt servic
i out i e.
nbou
bnd
ologi
ustic
ns.
procurement, operations, technology, sales and marketing, and services.
D)
inbound logistics, operations, outbound logistics, technology, and service.

42)
Benchmar
king:
42) ______ apar i sure
A) l tici s the
l panu speed
ots s and
wto e respon
s infl d sivene
uent ss of
i ce o inform
nind mation
dust e techno
ury- a logy.
s wid
te
r sta
ynda
rds.
compares the efficiency and effectiveness of your business processes against strict standards.
D)
synchronizes the business processes of customers, suppliers, and trading partners.

43)
The most
successful
solutions
or
methods
for
achieving
a
business
objective
are called:
43) ______
A)
core
competencies.
B) best practices.
best processes.
D) value activities.

4 4)
Network
economic
s:
44) ______ s of b t of
A) eadda adding
eing l new
s ne a memb
w n ers to
t me c a
hmb e comm
eers s unity
as t agains
c inc h t the
oons e lower
s equh cost of
t ent i using
ial. g netwo
h rk
c infrast
o ructur
s e.
applies the law of diminishing returns to communities of users.
D)
applies traditional economics to networked users.

45)
According
to
Leavitt's
model of
organizati
onal
resistance
, the four
componen
ts that
must be
changed
in an
organizati
on in
order to
successful
ly
implemen
t a new
informatio
n system
are:
45) ______ t pe o zation,
A) eopl r cultur
c e, g e,
hcult a mana
nure n geme
o, i nt.
l and
ostr
guct
yure
,.
tasks, technology, people, and structure.
D)
environment, organization, structure, tasks.

46)
Which of
the
following
is not an
IT
infrastruct
ure
service
componen
t?
46) ______ Ong I ices to
A) psys T plan
ete mand
r m a develo
asoftn p the
t war a infrast
i e g ructur
e e and
mprovid
ee
n projec
t t
s mana
e geme
r nt
v
Physical facility management to manage the facilities housing physical components
D)
Computing platforms to provide a coherent digital environment

47)
In a multi-
tiered
network:
47) ______ t tire p ng is
A) hnet r split
ewor o betwe
k is c en
wbal e clients
oanc s and
r ed s server
kove i s.
r
osev
f era
l
t lev
hels
eof
ser
ever
ns.
the work of the entire network is centralized.
D)
processing is handled by multiple, geographically remote clients.

48)
Today's
nanotech
nology-
produced
computer
transistor
s are
roughly
equivalen
t in size
to:
48) ______
A)
a virus.
B) an atom.
a human hair.
D) the width of a f

4 9)
Specificati
ons that
establish
the
compatibil
ity of
products
and the
ability to
communic
ate in a
network
are called:
49) ______ t mu t nology
A) enic e standa
l ati c rds.
eons h
c sta
onda
mrds.
Internet standards.
D)
network standards.

50)
The
multitaski
ng, multi-
user,
operating
system
developed
by Bell
Laboratori
es that
operates
on a wide
variety of
computin
g
platforms
is:
50) ______
A)
Unix.
B)
COBOL.
C)
Mac OS.
D) Li n x

51 )
Software
that
manages
the
resources
of the
computer
is called:
51) ______
A)
operating system
software.
B) applic ation s
network software.
D) data manageme noftware.

5 2)
A SAN is
a:
52) ______ s ien s age
A) eted t area
r arc o netwo
vhit r rk.
i ect
c ure
enet
- wor
ok.
r
scalable architecture network.
D)
server area network.

53)
Connectin
g
geographi
cally
remote
computer
s in a
single
network
to create
a "virtual
supercom
puter" is
called:
53) ______
A)
grid computing.
B) edge computing.
co-location.
D) utility computing.

5 4)
This type
of
computin
g refers to
firms off-
loading
peak
requests
for
computin
g power
to remote,
large-
scale data
processin
g centers.
54) ______
A)
Autonomic
B) Edge
On-demand
D) Grid

5 5)
An
example
of
autonomi
c
computin
g is:
55) ______ s am c taking
A) ome e on the
f d ll functio
t to p ns of
wrun h handh
aon o eld
r any n compu
ehar e ters.
dw s
pare
r pla
otfor
gm.
r
spyware protection software that runs and updates itself automatically.
D)
programming languages that allow non-programmers to create custom applications.

56)
The
componen
ts of edge
computin
g are:
56) ______ l ISP I s,
A) oser S corpor
c ver P ate
as, s enterp
l cor e rise
c por r server
l ate v s, Web
i ent e server
eerp r s.
nrise
t ser
, ver
s.
ISP servers, corporate Web servers, corporate enterprise servers.
D)
local client, corporate Web servers, corporate enterprise servers.

57)
Linux is:
57) ______ pnce e y
A) r rne s useful
id p for
mwit e proces
ah c sing
r the i numer
i tas a ic
l ks ll data.
yof
end
c use
ors.
an example of open-source software.
D)
designed for specific machines and specific microprocessors.

58)
The single
most
urgent
software
priority
for U.S.
firms is:
58) ______ i lica r egacy
A) ntio e applic
t ns p ations
ewit l with
gh a newer
r ne c techno
awer i logies
t We n and
i b- g servic
nbas l es.
ged
tec
l hno
elogi
ges
aint
co a
ysin
gle
asys
pte
pm.
integrating Internet technologies.
D)
standardizing existing applications.

59)
Commerci
ally
available
software
that
enables
multiple
systems
to
exchange
data
through a
single
software
hub is
called:
59) ______
A)
EAI software.
B) WSDL services.
XML software.
D) SOAP.

6 0)
What is
the
foundatio
n
technolog
y for Web
services?
60) ______
A)
SOAP
B)
HTML
C)
XML
D) U D I

61 )
A set of
self-
contained
services
that
communic
ate with
each
other to
create a
working
software
applicatio
n is
called:
61) ______
A)
SOAP.
B) Web services.
SOA.
D) EAI software.

6 2)
Software
applicatio
ns that
are based
on
combining
different
online
software
applicatio
ns are
called:
62) ______
A)
integrated
software.
B) Ajax.
edge computing.
D) mashu ps.

6 3)
An ASP:
63) ______ u to mions,
A) s hos a netwo
et n rks,
s anda syste
ma g ms,
c nage storag
ee s e, and
nacc c securit
t ess o y as
r to mwell as
apac b providi
l kag i ng
l e n Web
yappa site
lica t and
mtio i syste
ans o ms
ndeli n perfor
aver s mance
ged o monit
eove f oring
dr a to
net p subscr
f wor p ibers
aks li over
c on c the
i a a Intern
l sub t et.
i scri
t pti
i on
ebas
s is.
supplies online access over networks to storage devices and storage area network technology.
D)
all of the above.

64)
Which of
the
following
refers to
the ability
of a
computer,
product,
or system
to expand
to serve a
larger
number of
users
without
breaking
down?
64) ______
A)
Scalability
B) Modifi ability
Expandability
D) Disint ermediation

6 5)
A
characteri
stic or
quality
describing
an entity
is called
a(n):
65) ______
A)
tuple.
B)
field.
C)
attribute.
D) k e i
e
66 )
Duplicate
data in
multiple
data files
is:
66) ______
A)
data backups.
B) data independen c.
data redundancy.
D) data multiplicati o.

6 7)
The
logical
view:
67) ______ pan p s data
A) r ent r as
ery e percei
s scr s ved by
eeene end
nto n users.
t the t
s use
r.
shows how data are organized and structured on the storage media.
D)
allows the creation of supplementary reports.

68)
The type
of logical
database
model
that
treats
data as if
they were
stored in
two-
dimension
al tables
is the:
68) ______
A)
OODBMS.
B) relatio nal DBMS.
pre-digital DBMS.
D) hierar chical D

6 9)
Microsoft
SQL
Server is
a(n):
69) ______ Dall D or
A) BhanB midra
MdheM nge
Sld S compu
co f ters.
f mp
outi
r ng
dev
s ice
ms.
desktop relational DBMS.
D)
Internet DBMS.

70)
In a
relational
database,
the three
basic
operation
s used to
develop
useful
sets of
data are:
70) ______
A)
select, from, and
join.
B) select, project, and w
select, join, and
where.
D) select, project, and j

7 1)
An
automate
d or
manual
file that
stores
informatio
n about
data
elements
and data
characteri
stics such
as usage,
physical
represent
ation,
ownership
,
authorizat
ion, and
security is
the:
71) ______
A)
data dictionary.
B) entity- relationship d
data definition
diagram.
D) relatio nship d

7 2)
Which of
the
following
database
types is
useful for
storing
java
applets as
well as
processin
g large
numbers
of
transactio
ns?
72) ______
A)
Hierarchical DBMS
B) OODB MS
Object-relational
DBMS
D) Relati onal DBMS

7 3)
The most
prominent
data
manipulat
ion
language
today is:
73) ______
A)
SQL.
B) Crysta l Reports.
Access.
D) DB2.

7 4)
A
schematic
of the
entire
database
that
describes
the
relationshi
ps in a
database
is called
a(n):
74) ______ i ion d a
A) nrel a diction
t ati t ary.
eons
r hip
s dia
egra
c m.
t
data definition diagram.
D)
entity-relationship diagram.

75)
The
process of
streamlini
ng data to
minimize
redundan
cy and
awkward
many-to-
many
relationshi
ps is
called:
75) ______
A)
data scrubbing.
B) norma lization.
data cleansing.
D) data defining.

7 6)
A data
mart
usually
can be
construct
ed more
rapidly
and at
lower cost
than a
data
warehous
e
because:
76) ______ art a inform
A) use ll ation
ds a o belong
aWe f s to a
tb t single
aint h compa
erf e ny.
mace
a.
all the information is historical.
D)
a data mart typically focuses on a single subject area or line of business.

77)
The
special
organizati
onal
function
whose
responsibi
lities
include
the
technical
and
operation
al aspects
of
managing
data,
including
physical
database
design
and
maintena
nce, is
called:
77) ______ i ion d admini
A) npoli a stratio
f cy t n.
oad a
r mi
mnist
arati
t on.
data auditing.
D)
database administration.

78)
Detecting
and
correcting
data in a
database
or file that
are
incorrect,
incomplet
e,
improperl
y
formatted
, or
redundant
is called:
78) ______
A)
defragmentation.
B) data optimizatio n
data scrubbing.
D) data auditing.

7 9)
A device
that acts
as a
connectio
n point
between
computer
s and can
filter and
forward
data to a
specified
destinatio
n is called
a:
79) ______
A)
hub.
B)
switch.
C)
NIC.
D) ro u e .

80 )
The
Internet is
based on
the
following
three key
technologi
es:
80) ______ TP, c rver
A) CHT li compu
PML, e ting,
/ HT n packet
I TP. t switch
/ ing,
s and
e HTTP.
client/server switching, and the development of widely used communications standards for linking
computing, packet networks and computers.
D)
TCP/IP, HTTP, and packet switching.

81)
Data is
sent
through
the fiber-
optic
cable by
a(n):
81) ______
A)
optical device.
B) router.
laser device.
D) multip lexer.

8 2)
Which
type of
signals
follow a
straight
line and
do not
bend with
the curve
of the
Earth?
82) ______
A)
fiber-optic
B) satellit e
microwave
D) radio

8 3)
Bandwidt
h is:
83) ______ t equt ber of
A) henc h bytes
eies e that
tha t can be
nt o sent
ucan t throug
mbe a h a
bbro l mediu
eadc n m per
r ast u secon
thr md.
ooug
fha
me
f diu
r m.
the difference highest and lowest frequencies that can be accommodated on a single channel.
between the
D)
the number of cycles per second that can be sent through a medium.

84)
Which of
the
following
services
enables
logging on
to one
computer
system
and
working
on
another?
84) ______
A)
Telnet
B) World Wide Web
FTP
D) LISTSE RV

8 5)
Together,
a protocol
prefix, a
domain
name, a
directory
path, and
a
document
name, are
called a:
85) ______
A)
uniform resource
locator.
B) third- level d
root domain.
D) domai n name.

8 6)
What
technolog
y allows
people to
have
content
pulled
from Web
sites and
fed
automatic
ally to
their
computer
s?
86) ______
A)
Bluetooth
B) LISTSE RV
RSS
D) FTP

8 7)
Which
technolog
y uses the
Internet
Protocol
to deliver
voice
informatio
n in
digital
form
using
packet
switching?
87) ______ VPN V oIP
A)
TCP/IP
D)
None, voice information is digitally delivered using ATM

88)
A VPN:
88) ______ i sed i xpensi
A) s ser s ve
vic mthan a
ae o dedica
nfor r ted
deli e netwo
I ver e rk.
ning
t voi
ece
r co
nm
emu
t nic
- ati
bons
a.
provides secure, encrypted communications using Telnet.
D)
is an encrypted private network configured within the public Internet.

89)
In a RFID
system,
a(n)
________ is
electronic
ally
programm
ed with
informatio
n that can
uniquely
identify
an item,
such as
an
electronic
code.
89) ______
A)
microchip
B) reader
transponder
D) anten na

9 0)
A suite of
integrated
software
modules
for
finance
and
accountin
g, human
resources,
manufact
uring and
productio
n, and
sales and
marketing
that
allows
data to be
used by
multiple
functions
and
business
processes
best
describes:
90) ______ pma a cation
A) r nagp softwa
oem p re.
c ent li
esoft
s war
s e.
groupware.
D)
ERP systems.

91)
In order to
achieve
maximum
benefit
from an
enterprise
software
package,
a
business:
91) ______ s twa u proces
A) ere s ses in
l tha e the
et s softwa
c bes o re that
tt n match
s ma l its
tch y own
oes t proces
nits h ses.
l exi e
ystin
g
t bus
hine
ess
pro
s ces
oses
f.
customizes the software to match all of its business processes.
D)
changes the way it works to match the software's business processes.

92)
When
tailoring a
particular
aspect of
a system
to the
way a
company
does
business,
enterprise
software
can
provide
the
company
with:
92) ______
A)
data dictionaries.
B) projec t w
configuration
tables.
D) state transition d

9 3)
A
company'
s
suppliers,
supplier's
suppliers,
and the
processes
for
managing
relationshi
ps with
them is:
93) ______ t ier' t xterna
A) hs h l
eint e supply
ern e chain.
s al
usup
pply
pcha
l in.
the downstream portion of the supply chain.
D)
the upstream portion of the supply chain.

94)
A
distortion
of
informatio
n about
the
demand
for a
product
as it
passes
from one
entity to
the next
across the
supply
chain is
called:
94) ______
A)
exponential effect.
B) replen ishment e
bullwhip effect.
D) ripple effect.

9 5)
Supply
chain
software
can be
classified
as either:
95) ______ s anns planni
A) uing u ng
psys p syste
pte p ms or
l ms l supply
yor y chain
sup c execut
c ply h ion
hcha a syste
ain i ms.
i buil n
nd
sys
pte
l ms.
supply chain build systems or supply chain delivery systems.
D)
supply chain source systems or supply chain recovery systems.

96)
Capabiliti
es of
supply
chain
planning
systems
would not
include:
96) ______ r eni o er
A) esh r planni
pme d ng.
l nt.
demand planning.
D)
advanced scheduling and manufacturing planning.

97)
A supply
chain
driven by
actual
customer
orders or
purchases
follows a:
97) ______ b-to- p -based
A) usto u model.
i ck ll
l mo
ddel.
push-based model.
D)
replenishment- driven model.

98)
Which of
the
following
enterprise
software
deals with
employee
issues
such as
setting
objectives
,
employee
performan
ce
managem
ent,
performan
ce-based
compensa
tion, and
employee
training?
98) ______ Sain C relatio
A) uma u nship
pnags mana
pem t geme
l ent o nt
ysoftmsoftwa
war e re
ce r
h
Employee relationship management software
D)
Enterprise systems software

99)
What are
the three
general
business
functions
that CRM
software
serves?
99) ______ Som E , PRM,
A) aer R and
l ser M CRM
evic
s e,
, and
ma
c rke
utin
sg
t
Sales and marketing, customer service, and human resources
D)
Sales and marketing, human resources, and finance and accounting

100)
Which
type of
enterprise
applicatio
n or
technique
would
help you
best
identify
hidden
buying
patterns
of your
customers
?
100) _____ Dning O using
A) a usin L a
t g a A SCM
a CRM P syste
syst m
mem
i
Predictive analysis using a PRM system
D)
None of the above

101)
Knowledg
e that
resides in
the minds
of
employee
s that has
not been
document
ed is
called:
101) _____ sd o nizati
A) t oper r onal
a atin g mem
ng a ory.
d proc
a edur
r es.
corporate culture.
D)
tacit knowledge.

102)
Changing
organizati
onal
behavior
by
sensing
and
respondin
g to new
experienc
e and
knowledg
e is
called:
102) _____
A)
change
management.
B) organi zational l
the knowledge
value chain.
D) knowl edge n

1 03)
These
systems
digitize,
index, and
tag
document
s
according
to a
coherent
framewor
k.
103) _____
A)
Wikis
B) CAD
LMS
D) Docu ment m

1 04)
Which of
the
following
are major
types of
knowledg
e
managem
ent
systems?
104) _____ E dge Mtion
A) n man a syste
t age n ms,
e men a decisi
rt g on
p syst e supp
r ems mort
i , e syste
s kno n ms,
e wled t and
- ge i trans
wworkn actio
i syst f n
d ems o proce
e, r ssing
and msyste
k intel a ms
n lige
o nt
wtech
l niqu
e es
Database management systems, expert systems, and knowledge work systems
D)
Enterprise systems, customer support systems, and supply chain management systems

105)
These are
specialize
d systems
built for
engineers,
scientists,
and other
knowledg
e workers
charged
with
discoverin
g and
creating
new
knowledg
e for a
company:
105) _____
A)
KWS.
B) LMS.
CAD systems.
D) Wikis.

1 06)
Knowledg
e that
already
exists
inside a
firm in the
form of
formal
reports or
presentati
ons is
categorize
d as:
106) _____
A)
structured
knowledge.
B) tacit knowledge.
semistructured
knowledge.
D) unstru ctured k

1 07)
Once a
knowledg
e
taxonomy
is
developed
,
document
s are all
________
with the
proper
classificati
on.
107) _____
A)
referenced
B) tupled
tagged
D) linked

1 08)
Which of
the
following
is a
collaborati
on tool
used to
support
knowledg
e
managem
ent
systems?
108) _____
A)
Wikis
B) Social bookmarkin g
Blogs
D) All of the above

1 09)
Which of
the
following
would not
be
classified
as a
knowledg
e work
system?
109) _____
A)
Case-based
reasoning
B) 3D visualizatio n
Investment
workstations
D) Comp uter-aided d

1 10)
Which of
the
following
is a type
of
intelligent
technique
?
110) _____
A)
VRML
B) Knowl edge n
Computer-aided
design
D) Case based r

1 11)
Investmen
t
workstatio
ns:
111) _____ p ers, p impo
A) r and r rtant
o fact o sourc
v ory v e of
i man i exper
d ager d tise
es e for
with organ
e prec a izatio
n ise n ns.
g cont
i rol
n over
e indu
e stria
rl
s desi
, gn
d and
e man
s ufac
i turin
g g.
n
are high-end PCs financial sector to analyze trading situations instantaneously and facilitate portfolio
used in the management.
D)
allow groups to work together on documents.

112)
Genetic
algorithm
s:
112) _____ a base r know
A) r d on e ledge
e logic p as
. r grou
e ps of
s chara
e cteris
n tics.
t
do not work for most problems.
D)
develop solutions to particular problems using fitness, crossover, and mutation.

113)
Which of
the
following
describes
a
difference
between
neural
networks
and
genetic
algorithm
s?
113) _____ NworkG ithms
A) es e are
u are n desig
r prog e ned
a ram t to
l med i proce
n to c ss
e "lear large
t n". a amou
l nts of
g infor
o matio
r n.
Genetic algorithms are a type of knowledge discovery, while neural networks are an intelligent technique.
D)
All of the above

114)
To
automate
routine
tasks to
help firms
search for
and filter
informatio
n for use
in
electronic
commerc
e and
supply
chain
managem
ent a firm
would
most
likely use:
114) _____
A)
intelligent agents.
B) fuzzy logic s
virtual reality
systems.
D) CAD systems.

1 15)
Mintzberg'
s
classificati
on of
manageri
al roles
defines
three
main
categories
:
115) _____ t inter s c,
A) e pers y decisi
c onal monal,
h, b and
n and o inter
i infor l perso
c mati i nal.
a onal
l .
,
symbolic, interpersonal, and technical.
D)
interpersonal, informational, and decisional.

116)
Simon's
descriptio
n of
decision
making
consists
of four
stages:
116) _____ p nan i nce,
A) l cing,n desig
a impl t n,
n eme e finan
n ntati l cing,
i on, l and
n and i imple
g mai g ment
, nten e ation.
f ance
i .
planning, design, implementation, and maintenance.
D)
intelligence, design, choice, and implementation.

117)
Which
type of
decision is
most
common
at higher
levels of
managem
ent?
117) _____
A)
Structured
B) Undoc umented
Semistructured
D) Unstru ctured

1 18)
Which
type of
decision is
more
prevalent
at lower
organizati
onal
levels?
118) _____
A)
Unstructured
B) Proced ural
Semistructured
D) Struct ured

1 19)
Which
phase of
decision
making
finds or
recognize
sa
problem,
need, or
opportunit
y?
119) _____
A)
Intelligence
B) Desig n
Implementation
D) Choice

1 20)
The role
of liaison
falls into
which of
Mintzberg'
s
manageri
al
classificati
ons?
120) _____
A)
Symbolic
B) Decisi onal
Interpersonal
D) Inform ational

1 21)
The
concern
that data
values of
an
informatio
n source
fall within
a defined
range
reflects
which
quality
dimension
of
informatio
n?
121) _____
A)
Validity
B) Accura cy
Integrity
D) Consis tency

1 22)
The
concern
that the
structure
of data is
consistent
within an
informatio
n source
reflects
which
quality
dimension
of
informatio
n?
122) _____
A)
Accuracy
B) Consis tency
Integrity
D) Validit y

1 23)
MIS
typically
produce:
123) _____ f hed s struct
A) i uled o ured
x repo l probl
e rts u ems
d base t appro
, d on i priat
r data o e for
e extr n middl
g acte s e
ud t mana
l from o geme
a the nt
r orga s decisi
l niza e on
y tion' mmaki
s i ng.
s TPS.
c
new ways of looking at data that emphasize change, flexibility, and rapid response.
D)
assumptions, responses to ad hoc queries, and graphic representations of existing data.

124)
Which
type of
model
asks
what-if
questions
repeatedl
y to
determine
the
impact on
outcomes
of
changes
in one or
more
factors?
124) _____
A)
Optimization
B) Foreca sting
Statistical
D) Sensiti vity a

1 25)
Backward
sensitivity
analysis
software
is used
for:
125) _____
A)
goal seeking.
B) histori cal what-if a
reverse
forecasting.
D) supply chain o

1 26)
This
informatio
n system
uses data
visualizati
on
technolog
y to
analyze
and
display
data for
planning
and
decision
making in
the form
of
digitized
maps.
126) _____
A)
MIS
B)
TPS
C)
GIS
D) D S

12 7)
ESS:
127) _____ e tegr a en by
A) a ate r infor
s data e matio
i from n
l diffe p deriv
y rent r ed
syst i from
i ems ma
n. a comp
r any's
i trans
l actio
yn
proce
d ssing
r syste
i ms.
v
support the structured decision making of senior executives.
D)
have the ability to drill down into lower levels of detail.

128)
Which of
the
following
features
of an ESS
suppleme
nts
traditional
financial
metrics
with
measure
ments
from
additional
perspectiv
es, such
as
customers
, or
learning
and
growth?
128) _____
A)
Balanced
scorecards
B) Graphi c v
Digital dashboard
D) Drill- down c

1 29)
Idea
organizers
in a
GDSS:
129) _____ f ized a zers
A) a inte i in
c grati d pre-
i on meeti
l and t ng
i synt h plann
t hesi e ing
a s of by
t idea o identi
es r fying
gen g issue
t erat a s of
h ed n conc
e duri i ern.
ng
o brai
r nsto
g rmin
a g.
n
document group agreement on definitions of words and terms central to the projects.
D)
use structured approaches to evaluate the impact of an emerging proposal on the organization.

130)
A pivot
table is a:
130) _____ tf s hat
A) y relat p displ
p ionalr ays
e data e two
base a or
o. d more
s dime
h nsion
e s of
e data
t in a
t conv
o enien
ot
l form
t at.
tool for performing sensitivity analysis.
D)
chart tool that can rotate columnar data quickly and visually.

131)
The role
of
entrepren
eur falls
into which
of
Mintzberg'
s
manageri
al
classificati
ons?
131) _____
A)
Symbolic
B) Inform ational
Interpersonal
D) Decisi onal

1 32)
Which of
the
following
is used for
knowledg
e
discovery
?
132) _____ E ert D a
A) x syst a minin
p ems t g
Transaction processing systems
D)
Case-based reasoning

133)
A
collection
of internal
and
external
knowledg
e in a
single
location
for more
efficient
managem
ent and
utilization
by the
organizati
on is
called a:
133) _____ d ent K WS.
A) o data
c base
u.
m
document management system.
D)
knowledge repository.

134)
Fuzzy
logic is a
type of:
134) _____
A)
intelligent
technique.
B) data mining.
neural network.
D) busine ss i

1 35)
A
company'
s
organizati
ons and
processes
for
distributin
g and
delivering
products
to the
final
customers
is:
135) _____ t eam t terna
A) h porti h l
e on e suppl
of y
u the e chain
p sup x .
s ply
t chai
r n.
the supplier's internal supply chain.
D)
the downstream portion of the supply chain.

136)
This type
of
software
enables
data to be
used by
multiple
functions
and
business
processes
for
organizati
on
coordinati
on and
control:
136) _____
A)
collaboration
software.
B) applic ation s
enterprise
software.
D) group ware.

1 37)
The total
amount of
digital
informatio
n that can
be
transmitte
d through
any
telecomm
unications
medium is
measured
in:
137) _____
A)
gigaflops.
B) baud.
hertz.
D) bps.

1 38)
Digital
subscriber
lines:
138) _____ h twe o xistin
A) a nty- p g
v four e telep
e 64- r hone
Kbp a lines
us t to
p cha e carry
nnel voice
t s. o,
o v data,
e and
r video
e.
are very high- speed data lines typically leased from long-distance telephone companies.
D)
operate over coaxial lines to deliver Internet access.

139)
What
service
converts
IP
addresses
into more
recogniza
ble
alphanum
eric
names?
139) _____
A)
FTP
B)
HTML
C)
DNS
D) H T P

14 0)
The most
important
communic
ation
standard
today for
linking
disparate
computer
s and
networks
is:
140) _____ Tn F Trans
A) r Cont i fer
a rol l Proto
n Prot e col
s ocol/ (FTP).
mInter
i net
s Prot
s ocol
i (TCP
o /IP).
Open Systems Interconnection (OSI).
D)
International Standards Organization (ISO).

141)
These
signals
are
represent
ed by a
continuou
s
waveform
:
141) _____
A)
digital.
B)
laser.
C)
optical.
D) a n l g
.
14 2)
A LAN:
142) _____ l clos i ching
A) i ed s syste
n loop a m
k in a that
s man c handl
ner e es a
a that n firm's
l pass t voice
l es r and
c data a digita
o in l l
mone s com
p dire wmuni
u ctio i catio
tn t ns.
e from
r one
s com
pute
i r to
n anot
her.
a
links all computers to a central host computer, through which all communications must pass.
and other devices
D)
connects peripheral devices located close to each other, often in the same building.
computers and

143)
Which
type of
network
would be
most
appropriat
e for a
business
that
comprised
three
employee
s and a
manager
located in
the same
office
space,
whose
primary
need is to
share
document
s?
143) _____ P -to- D in-
A) e peer o base
e net md
r worka LAN
Campus area network
D)
Wireless network in infrastructure mode

144)
All
network
componen
ts connect
to a single
hub in a:
144) _____
A)
domain network.
B) bus network.
star network.
D) peer- to-peer n

1 45)
A network
that
covers a
large
geographi
c area is
most
commonly
referred
to as a(n):
145) _____
A)
peer-to-peer.
B) Intran et.
wide area network.
D) local area n

1 46)
Which
device
sends
data
packets to
all
connected
devices in
a
network?
146) _____
A)
Hub
B) Netwo rk interface c
Router
D) None of the a

1 47)
Tools for
consolidat
ing,
analyzing,
and
providing
access to
vast
amounts
of data to
help users
make
better
business
decisions
are known
as:
147) _____
A)
OLAP.
B) data mining.
DSS.
D) busine ss i

1 48)
The tool
that
enables
users to
view the
same
data in
different
ways
using
multiple
dimension
s is:
148) _____
A)
data mining.
B) OLAP.
predictive analysis.
D) SQL.

1 49)
Data
mining is
a tool for
allowing
users to:
149) _____ q are o e
A) u tran b answ
i sacti t ers to
c on a ad
k data i hoc
l gath n quest
y ered ions
over o in a
c man n rapid
oy l amou
myear i nt of
p s. n time.
find hidden relationships in data.
D)
summarize massive amounts of data into much smaller, traditional reports.

150)
In terms
of data
relationshi
ps,
associatio
ns refers
to:
150) _____ u cove e s
A) n red v linke
d grou e d
i ping n over
s s. t time.
occurrences linked to a single event.
D)
patterns that describe a group to which an item belongs.

151)
In what
type of a
database
system is
the
central
database
replicated
at all
remote
locations?
151) _____
A)
Networked
B) Partiti oned
Distributed
D) Norma lized

1 52)
A data
warehous
e is
composed
of:
152) _____ i l c rrent
A) n and u data.
t exte
e rnal
r data
n sour
a ces.
historic and current internal data.
D)
historical data from legacy systems.

153)
The select
operation:
153) _____ c able c t
A) o s to r consi
mprov e sting
b ide a of all
i the t recor
n user e ds in
e with s the
s mor a file
e that
r infor s meet
e mati u state
l on b d
a than s criter
t is e ia.
i othe
o rwis
ne
a avail
l able
t.
creates a subset consisting of columns in a table.
D)
identifies the table from which the columns will be selected.

154)
The join
operation:
154) _____ c subs o zes
A) r et r elem
e cons g ents
a istin a into
t g of n segm
e colu i ents.
s mns
in a
a tabl
e.
identifies the table from which the columns will be selected.
D)
combines relational tables to provide the user with more information than is otherwise available.

155)
The
project
operation:
155) _____ i tabl c table
A) de o s to
e from mprovi
n whic b de
th i the
i the n user
f colu e with
i mns s more
e will r infor
s be e matio
sele l n
t cted a than
h. t is
e i other
o wise
n avail
a able.
l
organizes elements into segments.
D)
creates a subset consisting of columns in a table.

156)
In a table
for
customers
, the
informatio
n about a
single
customer
would
reside in a
single:
156) _____
A)
table.
B)
row.
C)
field.
D) c o u n
.
15 7)
A field
identified
in a table
as holding
the
unique
identifier
of the
table's
records is
called the:
157) _____
A)
key field.
B) unique ID.
primary field.
D) primar y key.

1 58)
When a
firm
purchases
computin
g power
from a
central
computin
g service
and pays
only for
the
amount of
computin
g power it
uses, this
is
commonly
referred
to as:
158) _____
A)
edge computing.
B) grid computing.
autonomic
computing.
D) utility computing.

1 59)
The four
major
types of
competiti
ve
strategy
are:
159) _____ n ts; l rship;
A) e subs o subst
wtitut witute
e - prod
mprod c ucts
a ucts o and
r and s servi
k servit ces;
e ces; l custo
t cust e mers;
e ome a and
n rs; d suppl
t and e iers.
r sup
a plier
n s.
low-cost differentiation; focus on market niche; and customer and supplier intimacy.
leadership; product
D)
low-cost leadership; new market entrants; product differentiation; and focus on market niche.

160)
What
strategy
to counter
competiti
ve forces
does US
Airways
emphasiz
e in the
case
study for
this
chapter?
160) _____
A)
Low-cost
leadership
B) Custo mer i
Focus on market
niche
D) Produc t d

1 61)
The
interactio
n between
informatio
n systems
and
organizati
ons is:
161) _____ a tion s ed
A) ship u when
c med c the
o iate c organ
md by e izatio
p fact s n's
l ors s existi
e such f ng
x as u cultur
, the l e and
t envi l goals
wron y are
o men seen
-t mas
wand a the
a orga n drivin
y niza a g
tion g force.
r al
e stru
l ctur
a e.
is driven by the microeconomic forces of capital and labor.
D)
primarily guided by the decision making of middle- and senior-managers.
1)
A
2)
D
3)
A
4)
B
5)
D
6)
D
7)
C
8)
A
9)
C
10)
D
11)
B
12)
A
13)
A
14)
C
15)
A
16)
A
17)
A
18)
B
19)
D
20)
B
21)
A
22)
D
23)
C
24)
A
25)
C
26)
A
27)
C
28)
D
29)
C
30)
C
31)
C
32)
D
33)
D
34)
B
35)
A
36)
A
37)
A
38)
D
39)
C
40)
D
41)
B
42)
C
43)
B
44)
A
45)
C
46)
A
47)
A
48)
A
49)
B
50)
A
51)
A
52)
B
53)
A
54)
C
55)
C
56)
A
57)
C
58)
A
59)
A
60)
C
61)
C
62)
D
63)
A
64)
A
65)
C
66)
C
67)
B
68)
B
69)
B
70)
D
71)
A
72)
C
73)
A
74)
D
75)
B
76)
D
77)
D
78)
C
79)
B
80)
C
81)
C
82)
C
83)
C
84)
A
85)
A
86)
C
87)
B
88)
D
89)
C
90)
D
91)
D
92)
C
93)
D
94)
C
95)
B
96)
A
97)
B
98)
C
99)
A
100)
A
101)
D
102)
B
103)
D
104)
A
105)
A
106)
A
107)
C
108)
D
109)
A
110)
D
111)
C
112)
D
113)
A
114)
A
115)
D
116)
D
117)
D
118)
D
119)
A
120)
C
121)
A
122)
C
123)
A
124)
D
125)
A
126)
C
127)
D
128)
A
129)
A
130)
B
131)
D
132)
B
133)
D
134)
A
135)
D
136)
C
137)
D
138)
B
139)
C
140)
A
141)
D
142)
D
143)
A
144)
C
145)
C
146)
A
147)
D
148)
B
149)
C
150)
C
151)
C
152)
C
153)
B
154)
D
155)
D
156)
B
157)
D
158)
D
159)
C
160)
A
161)
A