STATEMENT OF WORK FOR CALL CENTER SERVICES

INTUIT SMALL BUSINESS GROUP QUIKBOOKS CERTIFICATION

This Statement of Work for Call Center Services (“SOW”) is dated January 10, 2019 and is between
Lynn Rex
______________________________________(“Call Center Company”) and Work at Home Solutions.
Collectively, Work at Home Solutions and Call Center Company will be referred to as the “parties" and
individually as a “party”.

The parties have previously entered in to a Master Services Agreement (the “Agreement”) pursuant to
which Arise agreed to provide a technology platform and related support resources to Call Center
Company. Call Center Company wishes to provide call center services on the Intuit (“Client”) Product
Support Phone program (the “Program”) using the Arise platform.

In consideration of the mutual covenants included in this SOW, and other good and valuable considera-
tion, the receipt and sufficiency of which are acknowledged, the parties agree as follows:

1. GENERAL. The Agreement is incorporated herein by reference. Capitalized terms used in this
Certification SOW will have the meanings set forth in the Agreement unless otherwise specifically
defined in this Certification SOW. In the event of a conflict between the provisions hereof and those of
the Agreement, the provisions of the Agreement will prevail, except to the limited extent that such
conflicting terms of the Agreement are expressly superseded in this Certification SOW.

2. ARISE SERVICES. Arise agrees to provide the Arise Services to Call Center Company during the
term of this Certification SOW. In conjunction with the Arise Technology, Arise agrees to provide Call
Center Company with access to optional support services provided by third parties which supplement
the Arise Technology. Specifically, Arise agrees to contract with entities that can provide the resources
upon request of the Call Center Company, including enhancement and/or technique sessions and
informational sessions regarding the Program. Use of any such support services is in the sole and
absolute discretion of the Call Center Company.

2.1 Platform Usage Fee. Call Center Company agrees to pay Work At Home Solutions, LLC a
bimonthly usage fee for the Work At Home Solutions platform fee of $20.00 bi-weekly. Our normal fee
is $40.00 bi-weekly but I know this is a new program with not a lot of hours just yet. The next SOW
will have the full $40.00 bi-weekly fee. Work at Home Solutions will invoice Call Center Company
and Call Center Company will pay the Platform Usage Fees on a bi-monthly basis (the “Invoice
Periods”). The Invoice Periods will be the 1st to the 15th of each month and the 16th to the end of the
month.

2.2 VSC Mail. As part of the Arise Services, Call Center Company will receive a VSCmail email
account for each Authorized User. Call Center Company will use this account only for
communications regarding the Program. All information created, stored, transmitted, received, or
contained on the VSCmail email account is the property of Client and/or Arise. Call Center Company
and its Authorized Users have no right of privacy with respect to communications using the VSCmail
email account.
3. CALL CENTER SERVICES. Call Center Company will perform the following services (the “Call
Center Services”) for the Program:

3.1 Support Company will perform the following services (the “Support Services”) for the Pro-
gram:

· Contact center services to include handling inbound calls for Client’s small business customers
regarding QuickBooks product support.

3.2 Call Center Company acknowledges that Client has requested that its Authorized Users sub-
mit to initial and/or random drug testing or criminal background checks or both for this Program. Call
Center Company agrees that any Authorized User who (i) refuses to submit to such tests or (ii) fails to
pass any drug test or background check will be excluded by Call Center Company from providing ser-
vices under this Certification SOW.

4. INDEPENDENT CONTRACTOR RELATIONSHIP. Each party acknowledges and agrees that it

is, and will at all times during the term of this SOW be deemed, an independent contractor of the other
party. Each party will have exclusive control of the manner, means, location and details of
accomplishing the services that it contracts to provide under this SOW and neither party may control
the manner in which the other party meets its contractual obligations. Each party will be responsible for
the work and activities of all its personnel, including compliance with the terms of this SOW.

5.CERTIFICATION REQUIREMENTS. Call Center Company will ensure that each they meet all
continuing certification requirements required by Client, including the successful completion of any
additional certification courses required by Client for the purpose of maintaining the applicable
certification in good standing. The parties agree that Call Center Company’s failure to ensure that each
Authorized User maintain Client Program certification in good standing may result in the suspension or
revocation of such certification or the termination of this SOW or both.

6. SERVICE INTERVALS. Arise will electronically post all time for servicing the Program as
provided by the Client in half hour intervals (“Service Intervals”) in the StarMatic® system. Call
Center Company (or its Authorized Users) will, at its(or their) sole and absolute discretion, select the
specific Service intervals during which its Authorized User(s) will provide the Call Center Services
(“Selected Intervals”). Call Center Company acknowledges that Service Intervals are made available
on a “first come, first serve” basis and are based on the Client’s needs for services. Upon request of the
Client, Arise may be required to remove previously posted Selected Intervals due to a decrease in call
or contact volume of Client. Arise will use reasonable efforts to promptly notify Call Center Company
of any such removal. Call Center Company may only provide Call Center Services during Selected
Interval(s) unless approved by Client or Arise.
6.1 Arise will electronically post all time for servicing the Program as provided by the Client in half
hour intervals ("Service Intervals") in the StarMatic® system. Call Center Company (or its Authorized
Users) will, at its (or their) sole and absolute discretion, select the specific Service Intervals during
which its Authorized Users will provide the Call Center Services ("Selected Intervals"). Call Center
Company acknowledges that Service Intervals are made available on a "first come, first serve" basis
and are based on the Client's needs for services during the applicable time period. Upon request of
Client, Arise may be required to remove Selected Intervals due to a decrease in call or contact volume
of Client. Arise will use reasonable efforts to promptly notify Call Center Company of any such
removal. Call Center Company may only provide Call Center Services during Selected Intervals unless
approved by Client or Arise.

7. SERVICE REQUIREMENTS.

7.1 Servicing Intervals. During the term of this SOW, Support Company will provide Services
for at least 30 intervals per week. Intervals shall be selected in StarMatic® by Service Intervals (the
“Service Requirement”). If Client does not provide enough Service Intervals to allow Support Compa-
ny to meet the requirements above, Support Company will service the number of Service Intervals that
are available. In such circumstances, Support Company’s remaining obligations in this Section 7.1 will
be waived.

7.2 Servicing Requirements. In order to obtain certification on the Program, Call Center Com-
pany will meet the requirements set forth below (collectively, the “Requirements”). Call Center Com-
pany will develop, manage and track the performance of each of its Authorized Users to ensure compli-
ance with the Requirements.

A. Service Level Requirements. Support Company will meet the service level requirements set
forth in the table below. Failure to meet the service level requirements will result in the termination of
this SOW.

METRICS MEASUREMENT
Commitment Adherence ≥ 90%
Net Promoter Score ≥ 69%
Lynn
Lynn

Issue Resolution ≥ 85%

Average Handle Time 20-26 minutes
Case Compliance ≥ 90%

B. In the event Support Company fails to meet any Requirement and Support Company can
demonstrate that such failure was caused by (a) Client, (b) Arise, or (c) third parties contracted by Cli-
ent or Arise, Support Company’s obligation to meet such Requirement under this SOW will be waived
for the time period impacted provided that Support Company uses reasonable efforts to meet the Re-
quirements.
8. SERVICE REVENUE.

8.1 Support Company will invoice Arise and Arise will pay for Support Services on a bi-monthly
basis at the rate set forth below (the “Service Revenue”).

8.2 The Service Revenue will be calculated using the rate of $6.00 per interval serviced multi-
plied by the total number of intervals serviced during the Invoice Period.

8.3 Support Company will not be entitled to payment for Selected Intervals serviced in which
fraud is committed by Support Company or its Authorized Users or during which Support Company or
its Authorized Users are engaged in other unprofessional business practices.

9. REVIEW MEETINGS. Support Company will conduct periodic account review meetings
with Client and/or Arise via conference call or otherwise as mutually agreed. If Support Company is
not consistently meeting the Requirements, upon request, Support Company will provide a plan that
Support Company will use to improve its performance and results such that all Requirements are
met. The plan may include timelines, action steps that Support Company is taking, tracking of status,
results achieved, and such other information as may be reasonably requested.

10. TERM AND TERMINATION.

10.1 This SOW will terminate on February 28, 2018. If you meet the terms of this SOW Arise will
extend a new contract to you.

10.2 This SOW may be immediately terminated by either party at any time, with or without
prior notice, for any of the following reasons: (a) for cause due to the non-terminating party’s
breach of any provision of this SOW or the Agreement; (b) if a party becomes the subject of a
voluntary or involuntary bankruptcy, insolvency, reorganization or liquidation proceeding;
makes an assignment for the benefit of creditors; admits in writing its inability to pay its debts
when due; or (c) unprofessional, abusive, fraudulent, illegal or dishonest business practices.

10.3 Arise may terminate this SOW upon Client’s termination of the agreement between
Arise and Client relating to the Program. In such circumstances, Arise agrees to use reasonable
efforts to provide Call Center Company prior notice of such termination.
11. ARBITRATION OF CLAIMS; CLASS ACTION WAIVER

11.1 Work at Home Solutions and Call Center Company (for purposes of this Section 11 only, “Call
Center Company” also includes all Call Center Company personnel, including any Authorized User)
hereby agree to resolve any and all disputes or claims they may have against the other, or against any
Client, by final and binding arbitration pursuant to the then-current rules established by the American
Arbitration Association (the “AAA”); provided, however, that in the event of a conflict between the
AAA rules and the terms of this Section 11, the terms of this Section 11 will control. The AAA’s rules
are available for review at www.adr.org. The nature of the claims asserted will determine which body
of AAA rules will apply. In the event that there is a dispute regarding which AAA rules apply, the AAA
will decide that issue; provided, however, that consistent with Section 11.4 in no event will the AAA’s
Supplementary Rules for Class Arbitration (or any analogue thereto) apply. Work at Home Solutions
and Call Center Company agree that the arbitration will be conducted by a single arbitrator in the AAA
office nearest Call Center Company (or such other location as is mutually agreed to by the parties), and
therefore waive any objections or claims they might otherwise be able to rightfully assert based upon
the inconvenience of the forum or improper jurisdiction. Unless otherwise mutually agreed, the
arbitrator will be either (a) a practicing attorney with at least 15 years of experience as an attorney and
at least five years of experience as an arbitrator or (b) a retired judge with at least five years of
experience as an arbitrator. This agreement to arbitrate applies to all claims Work at Home Solutions
may have against Call Center Company and/or that Call Center Company may have against Work at
Home Solutions or a Client, except that this agreement to arbitrate does not apply to any claims that as
a matter of law cannot be subject to individual arbitration. Should either or both parties have a series of
claims, some of which can be compelled to individual arbitration and some of which cannot be
compelled to individual arbitration, both Work at Home Solutions and Call Center Company intend that
the arbitrable claims will be brought in individual arbitration and the non-arbitrable claims will be
brought in court.

11.2 Work at Home Solutions and Call Center Company expressly agree that the Federal Arbitration
Act governs the enforceability of any and all of the arbitration provisions of this agreement and that
judgment upon the award rendered by the arbitrator may be entered by any court of competent
jurisdiction. Subject to Section 11.4, questions of arbitrability (that is, whether an issue is subject to
arbitration under this agreement) will be decided by the arbitrator. Procedural questions arising out of
the dispute and bearing on its final disposition are also matters for the arbitrator to decide. Claims must
be filed within the time set by the applicable statute(s) of limitations.

11.3 Either party may apply for injunctive relief until the arbitration award is rendered or the
controversy is otherwise resolved, pursuant to the Optional Rules for Emergency Measures of
Protection of the AAA. Those Optional Rules are available for review at www.adr.org. Either party also
may, without waiving any remedy under this agreement, seek from any court having jurisdiction any
interim or provisional relief that is necessary to protect the property rights of that party, pending the
establishment of the arbitral tribunal (or pending the arbitral tribunal’s determination of the merits of
the controversy).

11.4 CLASS ACTION WAIVER. By signing this SOW, Work at Home Solutions and Call Center
Company waive their right to commence, to become a party to, or to remain a participant in, any group,
representative, class, collective, or hybrid action in any court against one or more other parties to this
agreement or against any Client. Further, Work at Home Solutions and Call Center Company waive
any right to commence, to become a party to, or to remain a participant in, any group, representative,
class, collective, or hybrid action claim in arbitration or any other forum against one or more parties to
this agreement or against any Client. Work at Home Solutions and Call Center Company agree that
any claim by or against any other party to this SOW or against any Client will be heard in arbitration
without consolidation of such claim with any other person or entity’s claim. Work at Home Solutions
and Call Center Company agree that this SOW does not limit any party’s right to initiate an action in
court challenging the enforceability of the group, representative, class, collective, and hybrid action
waiver set forth herein. If Call Center Company chooses to exercise that right, Work at Home
Solutions will not retaliate against Call Center Company for doing so. Work at Home Solutions does,
however, reserve the right to oppose any such challenge to enforcement of this agreement. Work at
Home Solutions and Call Center Company further agree that nothing in this Section 11 precludes Call
Center Company from participating in proceedings to adjudicate unfair labor practice charges before
the National Labor Relations Board, including without limitation charges addressing the enforcement
of the group, representative, class, collective, and hybrid action waiver set forth herein. Work at Home
Solutions does, however, reserve the right to oppose any such charge, including by establishing in any
such proceeding that Call Center Company is or was not Work at Home Solutions “employee” within
the meaning of the National Labor Relations Act and therefore is or was not covered by said Act.

11.5 Either party’s failure to comply with the terms set forth in this Section 11 will be deemed a
material breach of this SOW.

11.6 If any part of this Section 11, other than the waivers pursuant to Section 11.4 of the right to
commence, to become a party to, or to remain a participant in, any group, representative, class,
collective, or hybrid action in court, arbitration or any other forum, and of the right to consolidate
claims in arbitration, is deemed or found to be unenforceable for any reason, the remaining provisions
of this Section 11 will be severable and remain enforceable. However, Work at Home Solutions and
Call Center Company intend that all claims that can be compelled to individual arbitration will be
resolved by individual arbitration, and that any claims that cannot be compelled to individual
arbitration will be resolved in court – Work at Home Solutions and Call Center Company agree that
they do not intend for there to be a group, representative, class, collective, or hybrid action in
arbitration. Accordingly if the waiver of rights pursuant to Section 11.4 is deemed or found to be
unenforceable for any reason in a case in which class action or similar allegations have been made, the
entirety of this Section 11 will be unenforceable and the parties’ dispute will be adjudicated in court
(except in instances where some claims can be compelled to individual arbitration and some claims
cannot, in which case the final sentence of Section 11.1 will control).

11.7 Call Center Company acknowledges and expressly agrees that all Clients are intended third party
beneficiaries of the provisions of this Section 11, and the rights and remedies hereunder, and any of
them jointly or severally will have the right to enforce the provisions in this Section 11.

12. MISCELLANEOUS. This SOW may be executed in one or more counterparts, each of which will
constitute an original but all of which together constitute a single document. Each party agrees that the
electronic signatures of the parties included in this SOW are intended to authenticate the applicable
writing and to have the same force and effect as manual signatures. No amendment, modification or
addendum to this SOW will be effective unless it is in writing and signed by duly authorized officers of
both parties. Except set forth in Section 11 or as otherwise set forth herein, if any term or provision
hereof should be held to be invalid, unenforceable, or illegal, such holding will not invalidate or render
unenforceable any other provision hereof, and the remaining provisions will not be impaired
thereby. The parties agree that, to the maximum extent permitted by the law of the forum state, this
SOW will be enforced and interpreted in accordance with the laws of the State of Florida, without
giving effect to any choice-of-law rules that may require the application of the laws of another
jurisdiction.
*****

The parties have caused this SOW to be executed by their duly authorized officers as of the date set forth above.

Signature: Lynn Rex

Lynn Rex (Jan 23, 2019)

Email: 3993lynnrex@gmail.com
 PCI COMPLIANCE APPENDIX

For purposes of this Appendix, the following definitions apply:

Account Data*: Account data consists of Cardholder Data and Sensitive Authentication Data.

Cardholder Data*: At a minimum, cardholder data consists of the account number. Cardholder
data may also appear in the form of the account number plus any of the following: cardholder
name, expiration date and/or service code.

Client Account Data: Account Data related to the Client, its subsidiaries, customers, or
employees which may be provided by the Client directly or indirectly, or is otherwise stored,
transmitted, or processed in connection with or incidental to the services that Call Center
Company performs for the Client under this SOW.

Sensitive Authentication Data*: Security-related information (including but not limited to card
validation codes/values, full track data (from the magnetic stripe or equivalent on a chip), PINs,
and PIN blocks) used to authenticate cardholders and/or authorize payment card transactions.

* These definitions are from the Payment Card Industry Data Security Standard (PCI DSS) version 3.2
dated April, 2016. Definitions are subject to change as the PCI Security Standards Council updates the
definitions. The most current terms as defined by the PCI SSC shall apply to this Appendix.

Call Center Company acknowledges that it will have access to and/or use Client Account Data and is
providing services that are in-scope for the Client’s Payment Card Industry (“PCI”) compliance.

Call Center Company acknowledges that it is responsible for the security of Client Account Data that
Call Center Company, its employees, subcontractors and agents possess. Call Center Company will
only use Client Account Data for the sole and exclusive purpose of fulfilling its obligations under this
Statement of Work and may not use or permit the use of Client Account Data for any other purpose
whatsoever. Call Center Company must comply with the PCI requirements applicable to it and its
agents. Additional information is available at www.pcisecuritystandards.org.
At a minimum, Call Center Company:

(a) will implement, adhere to, maintain and enforce at all times reasonable security standards
and procedures, in accordance with generally accepted industry practices, including
establishing and maintaining reasonable physical and electronic safeguards against the
disclosure, destruction, loss, theft or alteration of any Client Account Data;

(b) will not, and will ensure that its personnel do not, retain any Client Account Data for
longer than is necessary for the performance of the applicable services or as required by
applicable law;

(c) will, and will ensure that its personnel will, securely dispose of all Client Account Data
that is no longer necessary for the performance of this Statement of Work;

(d) will, and will ensure that its personnel will, enter into the data system of a Client only
Client Account Data that has been expressly authorized by the individual to whom it relates;

(e) will, and will ensure that its personnel will, under no circumstance write down, screen
scrape, screen capture, print, save to local media devices or save Client Account Data to
another storage method that may place such Client Account Data in a position to be shared,
given, or used for fraudulent initiatives or otherwise;

(f) will take reasonable steps to ensure the reliability and trustworthiness of its personnel, and
any person acting under its supervision, who may come into contact with or otherwise have
access to and process any Client Account Data; and ensure that such personnel are aware of
their responsibilities under this Appendix;

(g) will not store any Client Account Data at its office or any location outside of Client’s
systems; and

(h) will educate* its personnel upon hire and at least annually regarding these PCI/security
requirements.

*Note: Methods can vary depending on the role of the personnel and their level of access to the
Client Account Data.

Call Center Company will promptly notify Work at Home Solutions of any breach or potential breach
of security, including, any loss, theft, and unauthorized access, or any improper disclosure, copying,
use or modification of any Client Account Data and will ensure its personnel understand their
responsibility to report any suspected breach or other security related incident that could impact Client
Account Data.

Call Center Company agrees to provide to Work at Home Solutions and Client any information
reasonably necessary to facilitate a response form Arise or Client to any payment card association,
regulator, or individual claim or inquiry regarding the treatment of Client’s Account Data.

Lynn Rex
Lynn Rex (Jan 23, 2019)
 WORK AT HOME SOLUTIONS TERMS

By signing below I acknowledge that I have read my statement of work in it’s entirety and understand
it’s contents. I understand that if I fail to comply with section 7 and do not meet the servicing
requirements outlines in section 7.2 A and the service level requirements outlines in section 7.2 B I may
not receive a SOW renewal at the end of my contract end date outlined in section 10. Furthermore I
understand that if my metrics are too bad for too long that I may be terminated by Arise and will not be
able to service a client for a period of six months. Metrics are the servicing requirements and the
service level requirements.

Lynn Rex
Lynn Rex (Jan 23, 2019)

By signing below I acknowledge that if I service a client where my home phone service is needed I
cannot have any features on my phone including voicemail, call waiting, three way calling, etc. All
Agents must use a landline phone is clear of voicemail and call waiting. We’ve had instances where the
phone company says your voicemail is removed but it’s actually not. You should test your line weekly
by doing the following tests:

Test 1 – Ring your service number for 2-3 minutes to make sure there is no voicemail - the line should
ring and ring and no voicemail or voice prompts should be heard

Test 2 – Ring somebody using your service line and whilst on that call try ringing your service number
from a cellphone to see if you are advised that you are waiting for a call – you should get an engaged
signal and no voice message

Please note that if you do discover you have voicemail or call waiting on your line you must not service
until you have them removed. Please be advised that in order to protect the client’s customer
experience if an agent is servicing with call waiting or voicemail activated on their phone line this will
be deemed ‘Unprofessional Business Practice’ per section 10.2 of the SOW and the SOW will be
terminated.

Lynn Rex
Lynn Rex (Jan 23, 2019)

By signing below I understand that I should never, unless it’s an extreme emergency, release hours in
Starmatic. Releasing hours will affect commitment adherence and it is highly frowned upon. Please
only schedule the hours that you intend to work. Things come up. We understand that. If you need to
release hours please do so outside of the 48 hour lockdown period so that your commitment adherence
is not affected. Bad commitment adherence for too long will result in a statement of work termination
by Arise. If you absolutely need to change your schedule and it’s last minute please be sure you swap
the hours instead of releasing. Some clients do not allow you to swap within two hours of the interval
start time. Please be sure to plan accordingly if you have a last minute schedule change. To learn more
about how swapping and releasing works please visit our CSP portal at www.wahsportal.com. Go to
CSP Resources/Videos/Starmatic and Posting Hours.
Lynn Rex
Lynn Rex (Jan 23, 2019)
 By signing below I understand that if I’m having a tech issue caused by Arise I to get tech support
ASAP. Please keep a notebook and document each issue as it comes up. Tech support will be
responsible for waiving any time you missed working on the phones due to the tech issue you are
having. After visiting Tech Support, Arise will notify you if a commitment adherence waiver is
applicable based on the issue diagnosed. This notification will be included on the incident email that is
sent after the troubleshooting session

Lynn Rex
Lynn Rex (Jan 23, 2019)

By signing below I understand that I should make it a practice to check Crowd Hub once per week to
see what my metrics are. Every client is different but the report you want to look for says something
like metrics, scorecard, results, etc. In this report you will see your servicing level requirements that are
outlined in section7.1 and 7.2 of your Statement of Work. You need to check this to be sure you are on
target with what your statement of work says. Crowd Hub can be found under the reference tab on the
left hand side of the Arise Portal.

Lynn Rex
Lynn Rex (Jan 23, 2019)

By signing below I understand the Arise Star program and how it affects me as a CSP. You can find
what metrics count against you for stars by looking at section 7.2-A of your statement of work. The
Star Program standardizes performance measurement processes by using an easy-to-understand rating
system and a star scorecard, tied to key metrics on each Client program.

Lynn Rex
Lynn Rex (Jan 23, 2019)

By signing below I understand the reasons my statement of work could get terminated by Arise.
Terminations are few and far between if you and the IBO (Melissa Adams or Augusta Pyles) are in
contact with each other about your performance. Please reach out to us at any time to discuss your
performance. Good working CSP’s don’t get terminated. As long as the CSP is in communication with
the IBO and we can provide an action plan to the client CRM we can prevent terminations from ever
happening.
 Unprofessional Business Practices (hanging up on a customer, cursing at a customer, etc)
 Poor Commitment Adherence. 90% is the Arise goal on all clients.
 High Transfer Ratios. Transferring out too many calls is considered call avoidance.
 High AHT (average handle time).
 Not working. If you go for a period of 21 days or longer without working.
 Not working enough. If you aren’t working what you are required to work as outlined in section
7 of your statement of work or what Starmatic says as far as the work requirement you can be
terminated. The only time this does not apply is if the client doesn’t have any hours. You won’t
be terminated for not working hours that aren’t available.

Lynn Rex
Lynn Rex (Jan 23, 2019)
 By signing below I understand that I cannot surf the internet during servicing intervals with my client.
If you find time in between calls, do not surf YouTube, Facebook or other non servicing sites. It is a
violation to visit non-client related sites and the client will report and escalate the traffic. Your screens
are recorded and data traffic is tracked. Failure to comply could result in the termination of your State-
ment of Work by Arise.

Lynn Rex
Lynn Rex (Jan 23, 2019)

By signing below I understand that I am only paid for the time spend logged in and ready to take calls
in Avaya. You will not be paid for being in ACW, RONA or any other status in Avaya. You are only
paid the minutes you are in the “auto in” status in Avaya.

Lynn Rex
Lynn Rex (Jan 23, 2019)

By signing below you have acknowledged joining the www.wahsportal.com and have browsed the
website and watched the videos we have on there for you. You can also learn about payroll, access our
CSP handbook, get answers to FAQ’s and much, much more.

Lynn Rex
Lynn Rex (Jan 23, 2019)

If you work via a laptop you understand that you must disable the WiFi setting on your laptop. If you
don’t you will have continued issues with Avaya freezing and disconnecting calls. You cannot work
with a wireless connection.

Lynn Rex
Lynn Rex (Jan 23, 2019)

By signing below I acknowledge that I have added Melissa Adams and Augusta Pyles email address to
my safe sender list to prevent emails from going into spam. By now you should have received a bunch
of emails from us. Email is our primary form of communication. I have emailed a few times since
you’ve been in class. If you have not received any of our emails please check your junk, spam and bulk
mail folders. If you still can’t find our emails please consider getting a Gmail account as you probably
have Hotmail, Yahoo, AOL, Ymail or another provider that find our emails to be spam and quarantine
them. If you end up having to get a new email address please notify us ASAP.

Lynn Rex
Lynn Rex (Jan 23, 2019)

By signing below I understand that Arise awards the maximum number of hours that can be worked
based on performance. The better I perform the more hours I will be able to work. Please reach out to
your QAPF to find out the details on the preselect criteria.

Lynn Rex
Lynn Rex (Jan 23, 2019)
By signing below I acknowledge that I have been invited to two active Facebook Groups for Work at
Home Solutions CSP’s where I can get support around the clock. Membership to these groups is option
however it is highly recommended. I also acknowledge that I can reach Melissa Adams and Augusta
Pyles on the Facebook pages listed below. Of course you may also email or call us as well.

Working Agent Group can be found at https://www.facebook.com/groups/wahsworkingagents/

The WAHS CSP group can be found at https://www.facebook.com/groups/workathomesolutions/
The WAHS Admin Facebook can be found at https://www.facebook.com/melissanaugusta.

Feel free to send messages to the WAHS Admin Facebook page. We answer messages between 8am-
6pm EST. Monday – Friday.

Lynn Rex
Lynn Rex (Jan 23, 2019)
Intuit Quickbooks Statment of Work
Final Audit Report 2019-01-24

Created: 2019-01-23

By: Melissa Adams (madams@theworkathomesolutions.com)

Status: Signed

Transaction ID: CBJCHBCAABAAd3pUX2O458vb1iDjxsPNKhMvwnpbW1fl

"Intuit Quickbooks Statment of Work" History

Document created by Melissa Adams (madams@theworkathomesolutions.com)
2019-01-23 - 2:46:48 PM GMT- IP address: 108.190.137.112

Document emailed to Lynn Rex (3993lynnrex@gmail.com) for signature

2019-01-23 - 2:46:51 PM GMT

Document viewed by Lynn Rex (3993lynnrex@gmail.com)

2019-01-23 - 3:04:33 PM GMT- IP address: 66.102.8.234

Document e-signed by Lynn Rex (3993lynnrex@gmail.com)

Signature Date: 2019-01-24 - 0:39:25 AM GMT - Time Source: server- IP address: 5.62.49.89

Signed document emailed to Melissa Adams (madams@theworkathomesolutions.com) and Lynn Rex

(3993lynnrex@gmail.com)
2019-01-24 - 0:39:25 AM GMT