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This is to certify that the project entitled “Customer Satisfaction towards the services
of Zomato in Jalandhar” submitted by Ridhi Aggarwal is a bonafide piece of work
conducted under my direct supervision and guidance. No part of this work has been
submitted by any other degree of any other university. The data sources have been duly
acknowledged. It may be considered for evaluation in partial fulfillment of the
requirement for the award of degree of Master Business Administration.

Project Guide:
Dr. Varun Nayyar
Assistant Professor


As MBA course requires equal attention towards practical as well as theoretical aspects
of business, various problems are to be dealt with in that course .That’s why research
programs are there to give deep as well as thorough knowledge of subjects and problems
which are practical whenever one entered in the profession.

Research programs are included in the curriculum of various management courses so as

to provide students with practical knowledge and exposure to professional life.

Our project entitled ‘Consumer Perception Regarding Food Ordering Apps’. A sincere
effort has been made to bring about clear facts and we hope that this report meets the
given expectations and various requirements of the research.


No report can be completed without the guidance, assistance, inspiration and co-
operation from various quarters. This report also bares inspiration of many people. I take
this opportunity to express my profound sense of gratitude and respect to all those who
helped me through the duration of the project.

First of all, I would like to thank Dr. Rajesh Bagga (Director), APJIMTC, Jalandhar,
Punjab for their stimulating guidance and continuous encouragement.

I would like to give special thanks to Dr. Varun Nayyar (Assistant Professor), my
guide for their valuable guidance and proper advice during the course of our project
work. Without her help, this report would not have seen the light of the day. This work
would not have been possible without her constant supervision.

At the end I would like to thank all the respondents for their immense cooperation and
help throughout our project work. Finally, I would like to thank all those who directly or
indirectly help us in completion of our project.