Coffee Ville Team Meeting

Date: 09 of august 2016

Place: Conference room

Agenda Costumer Service Strategies

Objectives:
1. Provide an orientation to the initiative
2. Review purpose of team
3. Adopt ground rules for collaborative planning
4. Review draft action plan format
5. Adopt goal/vision
6. Identify challenges to goal/vision
7. Confirm team membership
8. Plan next steps
9. Identify meeting roles
10. Evaluate meeting

Agenda:

9:00 Welcome, review agenda and confirm next meeting time and place

9:15 Review purpose of team

9:30 Review, revise and adopt ground rules for meetings

9:45 Review draft action plan format

10:00 Adopt goal/vision for the group’s planning

10:45 Identify challenges to the goal/vision and strategies for addressing challenges

11:45 Review team membership: do we have who needs to be here given our vision?
Other venues for stakeholder input?

12:45 Plan next steps: roles for next meeting; objectives for next meeting: discuss
training of trainers, selection of coaches and demonstration sites, etc.

1:00 Complete meeting evaluation

 Notes
Coffee Ville

Second Meting 9 of August 9, 2016

Team name: Coffee Ville

Speakers:
 Yebinson R. PAtiño Romero
 Alessandro Frusciante

Atendee Name:

 Andrea Del Gatto

 Sabrina Capoverde
 Daniella Romani
 Santiago Viña
 Ira Brenner
 Brett Clark

Topics

 Welcoming
 Review and purpose
 Importance Customer Service Strategies
 Company Strategies
 Principal strategies:
 Train employees in customer empathy
 Empower your employees to make customers happy
 Make it personal
 Examples
 Budget Importance for coffee Ville
 Budget Coffee Ville 2016
 How consult with team members
 Feedback
Main topic discussed

 The team has deviated from budget in

 How it could be improved

ITEM PERSON IN CHARGE Department

Employee Overtime Brett Clark Human Resources
Meals Santiago Viña Relations and Business
Airplane Tickets Daniella Romani Relations and Business
Recruiting Fees Ira Brenner Accounting
Employee Training Sabrina Capoverde Human Resources
Software License Fees Andres del Gatto Telecommunications
Suplies Alessandro Frusciante Administration
 Feedback
Post-event Feedback Template
1. How much have your skills improved because of the training at the event?
A great deal
A lot
A moderate amount
A little
None at all
2. Was this event better than what you expected, worse than what you expected,
or about what you expected?
A great deal better
Quite a bit better
Somewhat better
About what was expected
Somewhat worse
Quite a bit worse
A great deal worse
3. How useful was the information presented at this event?
Extremely useful
Quite useful
Moderately useful
Slightly useful
Not at all useful
4. How much of the training at the event was hands-on?
All of it
Most of it
About half of it
Some of it
None of it
5. How organized was the information presented at this event?
Extremely organized
Quite organized
Moderately organized
 Slightly organized
Not at all organized
6. How comfortable did you feel asking questions at this event?
Extremely comfortable
Quite comfortable
Moderately comfortable
Slightly comfortable
Not at all comfortable
7. How many of the objectives of the event were met?
All of them
Most of them
About half of them
Some of them
None of them
8. Did the presenter allow too much time for discussion, too little time, or about
the right amount of time?
Much too much
Somewhat too much
Slightly too much
About the right amount
Slightly too little
Somewhat too little
Much too little
9. How skilled in the subject was the presenter?
Extremely skilled
Very skilled
Moderately skilled
Slightly skilled
Not at all skilled
10. How experienced in the subject was the presenter?
Extremely experienced
Very experienced
Moderately experienced
Slightly experienced
 Not at all experienced
11. How prepared was the presenter?
Extremely prepared
Very prepared
Moderately prepared
Slightly prepared
Not at all prepared
12. How friendly was the presenter?
Extremely friendly
Very friendly
Moderately friendly
Slightly friendly
Not at all friendly
13. How well-structured was this event ?
Extremely well-structured
Quite well-structured
Moderately well-structured
Slightly well-structured
Not at all well-structured
14. Overall, were you satisfied with this event, dissatisfied with this event, or
neither satisfied nor dissatisfied?
Extremely satisfied
Quite satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Quite dissatisfied
Extremely dissatisfied