Format No.

QF/HR/28
Setco Automotive Ltd. Rev. No.: 00

Communication Matrix Rev. Date: 12/02/2018

Sr. Communication
Communication On When Who With Whom How
No. Type

Customer Email ,
External New / Change CMD / JMD Supplier Publishing on website ,
Stake Holders Annual reports

Unit Head - Kalol

1 Quality Policy Unit Head - UKD
Emails,
All HOD - Kalol & UKD
Eazework Portal
Corporate Office
Internal New / Change CEO / Group Head HR Trainings,
SANAI
Displays ,
SAUL
Publishing on website
Field / Service Team
Employees - Kalol & UKD

Customer Email ,
External New / Change CMD / JMD Supplier Publishing on website ,
Stake Holders Annual reports

Unit Head - Kalol

2 Mission, Vision and Values Unit Head - UKD
Emails
All HOD - Kalol & UKD
Eazework Portal
Corporate Office
Internal New / Change CEO / Group Head HR Training
SANAI
Displays ,
SAUL
Publishing on website
Field / Service Team
Employees - Kalol & UKD

Customer Email ,
External New / Change CMD / JMD Supplier Publishing on website ,
Stake Holders Annual reports
Unit Head - Kalol
Unit Head - UKD
3 Corporate Goals/Objectives All HOD - Kalol & UKD
Corporate Office Email , Eaze Work Portal,
Internal New / Change CEO / Group Head HR
SANAI Publishing on website
SAUL
Field / Service Team
Employees - Kalol & UKD

Customer
External New / Change CEO Supplier Email
Certification Body

Unit Head - Kalol

Organization Structure Changes / Unit Head - UKD
4
Management Changes All HOD - Kalol & UKD
Corporate Office
Internal New / Change CEO / Group Head HR Email , Eaze Work Portal
SANAI
SAUL
Field / Service Team
Employees - Kalol & UKD
Unit Head - Kalol
Unit Head - UKD
All HOD - Kalol & UKD
Eaze Work Portal
Corporate Office
5 HR Policy Internal New / Change CEO / Group Head HR Induction
SANAI
Email
SAUL
Field / Service Team
Employees - Kalol & UKD

CEO
New / Unit Head Email
6 Training Internal Group Head-HR / HOD-HR
Refresher Resp.HOD Training Plan
Trainees

CMD
JMD
As per plan
7 Notification of MRM Internal EA to CEO Unit Head - Kalol Email
before 10 days
Unit Head - UKD
All HOD - Kalol & UKD
 Communication Matrix Rev. Date: 12/02/2018

Sr. Communication
Communication On When Who With Whom How
No. Type

CMD
JMD
CEO
8 Minutes of MRM Internal After MRM EA to CEO Email
Unit Head - Kalol
Unit Head - UKD
All HOD - Kalol & UKD

CEO
As per plan All HOD
9 Notification of IQA Internal HOD QMS Email
before 10 days Auditors
Auditees

CEO
Email
10 NC summary and Trends Internal After Audit HOD QMS Unit Head
MRM
All HOD

CEO
Email and Display in
11 Departmental Quality Objectives Internal New / Change Resp. HOD Unit Head
department
Team Members

Engineering Email
External HOD - R & D Customer
Change Drawings

Unit Head - Kalol

12 Engineering Changes - Product Unit Head - UKD
Engineering HOD - ME
Internal HOD - R&D ECN , PCN , PLM software
Change HOD - Tool Room
HOD - SCM
Resp.HOD - Kalol & UKD

Email
Engineering Changes - Supplier New / Change
13 External HOD - SCM Supplier RFQ
Product in Product
Drawings

Unit Head - Kalol PCN

Unit Head - UKD Process Plan
New / Change
14 Engineering Changes - Process Internal HOD - ME HOD - R&D Control Plan
Process
HOD - Tool Room WI
Resp.HOD - Kalol & UKD Process Validation

Certification Body
External New / Change HOD - QMS Email
Customer

QMS CEO
15
Manual / Procedures Unit Head - Kalol Email
Internal New / Change HOD - QMS Unit Head - UKD MRM
All HOD - Kalol & UKD Eaze Work Portal
Team Members

Audit Plan and Email

External HOD - QA / Unit Head Customer
NC closure Corrective Action Report
Customer Audit and Corrective
16
action
Audit Plan and CEO Email
Internal HOD - QA / Unit Head
NC closure All HOD Corrective Action Report

Email
At receipt / Customer 8D report
External HOD - Customer Care
Closure Field Service Team Corrective Action Plan
Warranty Analysis Report
Customer Complaints - Quality
17
(0 km and Field) Email
CEO
Warranty Complaint Summary
At receipt / HOD - Customer Care / Unit Head - Kalol
Internal 8D report
Closure Field Service Team Unit Head - UKD
Corrective Action Plan
Resp. HOD - Kalol & UKD
Warranty Analysis Report
 Communication Matrix Rev. Date: 12/02/2018

Sr. Communication
Communication On When Who With Whom How
No. Type

At receipt / HOD - Sales Email

External Customer
Closure CEO Action Plan

18 Customer Complaint - Delivery

CEO
Unit Head - Kalol
At receipt /
Internal HOD - Sales Unit Head - UKD Email
Closure
HOD - PPC
Resp.- HOD

External New / Change HOD - QA Customer Email

CEO
19 Customer Specific Requirement Unit Head - Kalol
Unit Head - UKD Email
Internal New / Change HOD - QA
Field Service Team CSR Matrix
Resp. HOD
Team Members
Cost Sheet
CEO /
External New / Change Customer Quotation
HOD - Sales
Email
20 Cost Related Matter - Customer
CEO
Cost Sheet
Internal New / Change HOD - Sales HOD - Finance
Email
Resp.HOD

Cost Sheet
CEO
21 Cost Related Matter - Supplier Internal New / Change HOD - SCM Quotation
Unit Head
Email

Order Confirmation
External New / Change HOD - Sales Customer
Email
22 Customer Orders Confirmation
CEO
Unit Head Sales Plan
Internal New / Change HOD - PPC
HOD - Sales Email
Resp.HOD
Daily Meeting
Display Board
CEO
23 Production Monitoring Internal Daily / Weekly All HOD Email
Unit Head
MIS Reports
MRM
Display Board
CEO Email
24 Performance Trends Internal Monthly All HOD
Unit Head MIS Reports
MRM

CEO Kaizen Sheet

25 Kaizens / Suggestions Internal New Kaizen Resp.HOD
HOD - HR Suggestion Form

CEO Powerpoint Presentation

Improvement Projects / Lesson
26 Internal New Resp.HOD / HOD - QMS Unit Head Excel Sheets
Learnt
Resp.HOD Photographs

CEO
Unit Head Email
Customer
27 Machine Breakdowns Internal Resp. HOD HOD - Mnt. Maintenance Memo
Impact
HOD - Sales MRM
HOD - PPC
CEO
Unit Head
HOD - ME Email
28 Manufacturing Plant Issues Internal Interruptions Resp. HOD
HOD - HR MRM
HOD - PPC
Resp.HOD
CEO
Unit Head
Customer
29 Assembly Line Issues Internal HOD - PPC HOD - ME Email , Daily Meeting, MRM
Impact
HOD - Sales
Resp.HOD
 Communication Matrix Rev. Date: 12/02/2018

Sr. Communication
Communication On When Who With Whom How
No. Type

Increase in
CEO Email
External Customer Customer
HOD - Sales Capacity Analysis
Demand
30 Capacity Constraint
CEO
Increase in
Unit Head
Internal Customer HOD - PPC Email , Daily Meeting, MRM
HOD - Sales
Demand
Resp.HOD

At receipt /
External HOD - HR Regulatory Body Email, letter
Closure

CMD
=A47+1 Legal Issues JMD
At receipt / CEO
Internal HOD - HR Email, letter
Closure Group Head - HR
Unit Head
Resp.HOD

Line Stoppages CEO

Supplier Issues - Quality / HOD - SCM /
32 Internal / Increase in Unit Head Email , Daily Meeting, MRM
Capacity / Delivery Resp.HOD
issues Resp.HOD

Prepared By : Approved By:

Name : Name :

Sign : Sign :

Date : Date :