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RESUME | GUIDE & EXAMPLES
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»» Resume Tips
INSIDE:
»» Action Verbs
»» Freshman/Part-Time Job Resume Example
»» Applying to Graduate School/CV Example
»» College-specific Resume Examples
RESUME TIPS
CONTENT
• Research and think about what the organization/grad school wants or values, and
tailor your resume accordingly
• Customize your resume by emphasizing relevant keywords, experience and skills
to match each job/organization
• Use action verbs to begin your short descriptive phrases. See the action verb list
on page 3.
• Focus on accomplishments when writing your descriptions
Include specific actions you took and the results, emphasizing how you
benefited the organization or team project
Quantify when possible: tell how many, how much, or how often ($, #, %)
Share how you demonstrated professional/soft skills (i.e. communication and
teamwork skills)
Ask yourself, did I: Lead a team or project? Innovate or take initiative? Increase
productivity? Receive positive feedback on my work? Solve a problem?
EXAMPLE
BEFORE:
Sales Associate, The Gap - San Luis Obispo, CA
Duties included: cash register, stock and inventory, making displays
FORMAT
• List most important sections toward the top of resume; typically content within
each section is listed in reverse chronological order
• Package your most relevant experience together with a heading that matches the
type of work you are seeking (i.e. Marketing Experience – put marketing related
experiences from internships, part-time jobs, class projects, club and volunteer
activities in that section)
• Ensure your resume is clear and concise (generally one page)
• Use an easy-to-read professional font in 10 to 12 point size
• Include links to your Portfolium, LinkedIn, professional website, etc.
• Proofread carefully for grammatical and spelling errors, and have multiple people
review it
2
ACTION VERBS
Organizational/ Communication Creative Financial Helping Leadership/
Detail Addressed Acted Adjusted Advised Management
Approved Advertised Conceptualized Administered Advocated Administered
Arranged Arbitrated Created Allocated Aided Analyzed
Catalogued Authored Customized Analyzed Assessed Assigned
Categorized Collaborated Designed Appraised Assisted Chaired
Classified Composed Developed Audited Attended Contracted
Collated Contacted Enhanced Balanced Clarified Coordinated
Collected Convinced Established Budgeted Coached Delegated
Compared Corresponded Founded Calculated Collaborated Determined
Compiled Created Generated Computed Counseled Developed
Coordinated Developed Illustrated Controlled Demonstrated Directed
Dispatched Directed Imagined Detailed Diagnosed Evaluated
Distributed Drafted Initiated Developed Educated Executed
Executed Edited Innovated Estimated Facilitated Facilitated
Expedited Enlisted Inspired Forecasted Familiarized Hired
Facilitated Followed up Integrated Managed Fostered Implemented
Filed Formulated Introduced Netted Guided Improved
Generated Influenced Invented Planned Led Increased
Implemented Informed Modernized Prepared Liaised Initiated
Inspected Interpreted Originated Projected Listened Led
Monitored Lectured Performed Reconciled Mediated Managed
Operated Led Planned Researched Mentored Motivated
Organized Manipulated Produced Solved Motivated Organized
Prepared Marketed Revitalized Perceived Oversaw
Processed Mediated Shaped Referred Performed
Proofread Moderated Updated Teaching/ Rehabilitated Planned
Purchased Motivated Visualized Training Related Prioritized
Recorded Negotiated Wrote Adapted Represented Produced
Responded Notified Adopted Spoke Recommended
Retrieved Persuaded Advised Supported Reviewed
Results Briefed
Reviewed Pitched Stimulated
Accelerated Clarified
Scheduled Promoted Strategized
Accomplished Coached Technical
Screened Publicized Strengthened
Achieved Communicated Analyzed
Specified Read Supervised
Attained Coordinated Applied
Systematized Reasoned
Awarded Counseled Assembled
Tabulated Recruited
Completed Developed Automated Maintained
Validated Revised
Consolidated Differentiated Built Manufactured
Sold
Contributed Educated Calculated Operated
Research Spoke
Decreased Enabled Coded Overhauled
Abstracted Strategized
Eliminated Encouraged Computed Performed
Analyzed Wrote
Established Engaged Condensed Produced
Clarified Expanded Enlightened Configured Programmed
Collected Investigated Improved Evaluated Constructed Prototyped
Compiled Observed Increased Explained Controlled Purified
Conducted Organized Initiated Facilitated Converted Reduced
Critiqued Perceived Introduced Guided Created Refined
Diagnosed Reported Launched Helped Debugged Remodeled
Evaluated Researched Pioneered Illustrated Defined Repaired
Examined Reviewed Recognized as Influenced Designed Researched
Experimented Studied Reduced Informed Determined Restored
Explored Summarized Resolved Initiated Developed Simulated
Extracted Surveyed Selected as Instructed Devised Solved
Extrapolated Synthesized Succeeded Integrated Diagnosed Standardized
Gathered Systematized Mentored Drafted Synthesized
Identified Theorized Persuaded Engineered Systematized
Inspected Validated Prepared Estimated Tested
“Valued”“Edited”
Interpreted Presented Fabricated Troubleshot
Interviewed Stimulated Inspected Upgraded
Trained Installed Validated
Valued
“Analyzed” “Collaborated”
Invented
“Led”
3
FRESHMAN/PART-TIME JOB
GARRETT
KRIEGER
111
Fern
St.,
San
Luis
Obispo,
CA
93405
(510)
821-‐1012
gkrieger@gmail.com
OBJECTIVE
A
part-‐time
position
as
Server
at
Tahoe
Joe’s
in
San
Luis
Obispo,
CA
EDUCATION
California
Polytechnic
State
University,
San
Luis
Obispo
Bachelor
of
Science,
Food
Science
Expected
Graduation
June
20xx
3.54
GPA
CUSTOMER
SERVICE
EXPERIENCE
Cal
Poly
Campus
Dining
(San
Luis
Obispo,
CA)
October
20xx
-‐
Present
Catering
Assistant
§ Assist
in
food
preparation
for
events
with
up
to
400
attendees
§ Serve
at
formal
and
informal
events;
maintain
customer
service
as
top
priority
at
all
times
§ Collaborate
and
communicate
effectively
with
co-‐workers
to
provide
efficient
service
to
attendees
in
fast-‐paced
environment
Skyhawk
Sports
Camp
(Fremont,
CA)
Summer
20xx
Camp
Counselor
§ Supervised
and
maintained
safe
environment
for
group
of
10
boys,
ages
8
to10,
at
residential
sports
camp
§ Independently
facilitated
soccer
and
volleyball
instruction
for
groups
of
up
to
25
children
§ Planned
and
implemented
recreational
activities
ranging
from
craft
projects
to
dances
§ Mentored
and
assisted
with
training
for
Junior
Counselors
Various
Private
Households
(Fremont,
CA)
20xx
-‐
20xx
Childcare
Provider
§ Supervised
and
cared
for
up
to
3
children
at
a
time,
ages
6
months
to
12
years
§ Demonstrated
responsibility
and
trustworthiness
at
all
times
§ Communicated
openly
with
parents
about
expectations
and
concerns
TECHNICAL
AND
LANGUAGE
SKILLS
Microsoft
Word,
Publisher,
PowerPoint,
Excel
Conversational
Spanish
LEADERSHIP
AND
INVOLVEMENT
Member,
Residence
Hall
Council
at
Cal
Poly
(San
Luis
Obispo,
CA)
November
20xx
-‐
Present
Volunteer,
Woods
Humane
Society
(San
Luis
Obispo,
CA)
October
20xx
-‐
June
20xx
Captain,
High
School
Soccer
Team
(Fremont,
CA)
20xx
-‐
20xx
Features
Editor,
The
Daily
News,
High
School
Newspaper
(Fremont,
CA)
20xx
-‐
20xx
4
APPLYING TO GRADUATE SCHOOL/CV
JAMES CORDOBA
700 Covina Ave • San Luis Obispo, CA 93401 • (805) 423-7234 • jamescordoba@gmail.com
EDUCATION
RESEARCH EXPERIENCE
Research Assistant, Children’s Motivation Study, Dr. Denise Daniels, Cal Poly, San Luis Obispo, CA, Sept 20xx - present
• Visit local elementary schools and collect research data on the development of children’s self-understandings and
motives to learn and the effects of early school experiences on children’s motivation and well-being
• Assist in coding and analyzing results of 20 individual interviews with children
• Writing poster session proposal for submission to present at the Cal Poly Research Conference
Research Assistant, Peer Relation and Social Adjustment Study, Dr. Linda Lee, Cal Poly, San Luis Obispo, CA, Sept 20xx - present
• Review literature on peer interactions and relationships among preschool children of diverse ethnic groups
• Update and edit over 30 references for the manuscript of the study
• Proofread and edit the APA format of the research article for publication in Early Childhood Research Journal, Dec 20xx
Senior Project, Cal Poly: “Evolution of Death Concepts from Childhood to Adolescence,” Jan 20xx - May 20xx
• Reviewed scientific literature on the development of children’s and adolescents’ understanding of death
• Examined how factors such as age, gender, and emotional and cognitive development affect the grieving process
• Described ways that adults and parents can help children and adolescents dealing with death
Special Needs Support Coordinator, City of San Luis Obispo Parks and Recreation, San Luis Obispo, CA, Sept 20xx - Jun 20xx
• Taught children ages 3-4 fundamentals of social interaction, teamwork, and sporting skills
• Worked with children and families to ensure that individualized needs were met
• Entered and maintained daily case management notes on 15-20 individual children
• Responded to emergencies by calling medical personnel and writing detailed reports
Youth Mentor, Bakari Mentoring Project, Cal Poly, San Luis Obispo, CA, Sept 20xx - Jun 20xx
• Mentored 6 male youth ages 14-21 who are involved in the justice system through weekly 3-hour meetings
• Supported participants with completing program assignments related to self-awareness, relationships, personal
finances, job readiness and college preparation, and community service
• Facilitated discussions encouraging youth to reflect on their challenges and successes, and to identify and accomplish
weekly goals for successful transition back into the community
Peer Educator - Nationally Certified, Peer Health Education Department, Cal Poly, San Luis Obispo, CA, Apr 20xx - Jun 20xx
• Promoted healthy lifestyle choices, providing information and referrals to on-campus and off-campus resources
• Provided confidential consultations to over 100 students and presented to groups of 20-80 students on health
education topics such as stress and time management, depression, anxiety, drugs and alcohol
Child Development Fieldwork, ASI Children’s Center, Cal Poly, San Luis Obispo, CA, Sept 20xx - Jan 20xx
• Fostered a secure, caring, and safe environment that encouraged children to develop at their own pace in all areas
• Facilitated learning experiences by answering questions and encouraging children’s natural curiosity to stimulate their
intellectual development and exploration
5
COLLEGE OF SCIENCE AND MATHEMATICS
Christopher Lee
1200 Main Street #1, San Luis Obispo, CA 93401, (805) 523-075, clee78@calpoly.edu
www.linkedin.com/in/clee78
OBJECTIVE
A summer research or laboratory internship at Genentech
EDUCATION
California Polytechnic State University, San Luis Obispo
Bachelor of Science, Biological Sciences, expected June 20xx
Concentration: Molecular and Cellular Biology Class Level: Junior
Relevant Coursework: Industrial Microbiology and Biotechnology, Classical and Molecular Genetics, Metabolism,
Immunochemistry, Organic Chemistry Series, Applied Life Science Statistics, Protein Techniques Laboratory
SKILLS
Laboratory: Chromatography (Ion Exchange, Affinity, FPLC, Thin Layer), Blotting (Western, Southern, Dot), SDS-
PAGE, PCR, Enzymatic Assays, Basic Cloning, Microbial Staining and Plating
Research: Experience with protein extraction and purification techniques, troubleshooting and optimization of methods
and instruments, writing detailed and descriptive protocols
Statistics: T-tests, Analysis of Variance, comparison data, graphing and developing charts from collected data
Computer: PhysioEx, ADAM Interactive anatomy software, ChemDraw, SerialCloner, Web-based protein structure
tools and bioinformatics databases, Microsoft Office (Word, Excel, PowerPoint)
RELATED EXPERIENCE
Laboratory Assistant, Biotechnology Laboratory, Cal Poly, San Luis Obispo
9/xx-6/xx
• Assisted in cloning DNA and isolation of plasmids from bacteria
• Maintained and organized a detailed laboratory notebook which served as a guide for other lab assistants
• Prepared and sterilized bacteriological media, buffers and solutions
• Upheld safety standards and performed quality assurance checks on reagents and materials
• Gained proficiency in working independently and scheduling multiple tasks
Research Assistant, Center for Applications in Biotechnology, San Luis Obispo, CA 1/xx-6/xx
• Assisted in developing an online library of E. coli “pyroprints” genetic sequences to identify different strains
• Collected, cultured, and analyzed E. coli strain samples from host animal species
OTHER EXPERIENCE
Server, Firestone Grill, San Luis Obispo, CA 1/xx-Present
• Work in a fast-paced environment serving in excess of 100 customers per hour during peak times
• Generate returning customers through positive attitude and attention to detail
• Collaborate effectively in a team of 6 staff members and 2 managers
College of Science and Math Ambassador, Cal Poly, San Luis Obispo 3/xx-Present
• Represent the college to others and build relationships with faculty, staff, and students in the college
6
COLLEGE OF AGRICULTURE, FOOD &
ENVIRONMENTAL SCIENCES
Lacey Chavez
(805) 555-2239 • lchavez45@calpoly.edu • www.linkedin.com/laceychavez
OBJECTIVE
Marketing Coordinator position at Ashbrook Wine Estates
EDUCATION
California Polytechnic State University, San Luis Obispo
Bachelor of Science in Agricultural Business June 20xx
GPA: 3.52 Dean’s List – 6 quarters
University of Adelaide, Australia – Study Abroad Program Fall 20xx
Coursework in wine marketing and culture, participated in wine industry tours
MARKETING EXPERIENCE
Marketing Planning Project | The Lane Vineyard
• Collected primary and secondary market research for an Australian boutique winery
• Developed and administered test market surveys; statistically analyzed results using SPSS
• Formulated marketing strategy and presented recommendations to client
• Facilitated weekly team planning meetings throughout the 10-week project
Marketing Outreach Project | California Mid-State Fair
• Implemented online social networking outreach to over 1300 people to inform them of fair activities
• Developed innovative marketing strategies including promotional contests and YouTube video
• Created an accompanying 30-page marketing guide and presented to Fair Manager
Public Relations Campaign | Cal Poly Foodie Club
• Collaborated with a team of four to create a public relations campaign for a new campus club
• Developed media materials including media lists, press kit, press release and fact sheet
• Helped plan and execute the inaugural Foodie Fest event attended by 250 guests and 13 vendors
WORK EXPERIENCE
Front Desk Staff, Valley Dental Group | Fresno, CA Summers 20xx & 20xx
• Provided administrative and customer service support in a high-volume clinic of four dentists
• Developed strong communication and organizational skills in a professional environment
Office Assistant, Clawson Motorsports | Fresno, CA Jan. 20xx-Sept. 20xx
• Balanced daily receipts of cash, checks and credit cards and prepared bank deposits of up to $10,000
• Processed time cards for 18 salaried employees and 50 hourly employees
• Efficiently answered heavy call volume with 16 incoming lines
SKILLS/KNOWLEDGE
Software: Adobe (InDesign, Photoshop) | Social media (Facebook, Twitter, LinkedIn, YouTube, blogging) | SPSS |
Minitab | Microsoft Office
Writing: press releases |memorandums | feature articles | familiar with AP and public relations writing styles |
published articles in The Mustang News and Ag Circle
Marketing Materials: brochures | product data sheets | promotional items
Coursework Highlights: Branded Wine Marketing | Agribusiness Marketing Planning | Agribusiness Marketing
Research Methods | Food Category Management | Global Agricultural Marketing and Trade
StrengthsQuest Signature Themes: Ideation | Learner | Includer | Focus | Achiever
7
COLLEGE OF ARCHITECTURE & ENVIRONMENTAL DESIGN
Luca Peralta Studio | Architectural Intern | Rome, Italy January - April 20xx
»» Worked on the design development, schematic design, and construction documentation
aaquinodesign.com | linkedin.com/in/aaquino
(Photoshop) of designs
RHINO 3D WATERCOLOR
SKETCHUP WOOD & METAL WORKING
AUTOCAD
FORM-Z
RENDERING: V-RAY, MAXWELL
LASER CUTTER, CNC ROUTER academic honors
VIDEO EDITING: FINAL CUT PRO »» Dean’s List Recipient – 2 quarters
MS OFFICE »» Cal Poly Outreach Scholarship
8
COLLEGE OF LIBERAL ARTS
Chloe
Jensen
cjensen@calpoly.edu
·∙
805-‐333-‐8051
·∙
www.chloejensen.com
·∙
www.linkedin.com/in/cjensen
Objective:
Technical
writing
summer
internship
with
Adobe
Education
California
Polytechnic
State
University,
San
Luis
Obispo
Class
Level:
Junior
Bachelor
of
Arts
in
English,
expected
December
20xx
Minor:
Media
Arts,
Society
&
Technology
GPA:
3.4
Dean’s
List
–
5
quarters
Study
Abroad:
Monterrey
Institute
of
Technology,
Queretaro,
Mexico
-‐
Summer
20xx
Writing
Experience
Online
Columnist,
Mustang
News,
San
Luis
Obispo,
CA
October
20xx-‐present
• Write
a
weekly
book
review
column
for
the
online
edition
of
the
award-‐winning
Cal
Poly
newspaper,
which
includes
independently
selecting
and
reading
a
new
novel
each
week
• Work
in
an
unsupervised
environment
to
submit
500-‐800
word
columns
to
an
online
editing
program
before
publishing
Contributing
Writer,
Hubpages
January
20xx-‐present
• Create
engaging
writing
pieces
to
share
with
a
global
writing
community
• Received
the
Gold
Medal
Award
for
obtaining
over
1,000
views
• Granted
the
Featured
Hub
Award
for
writing
five
simultaneously
featured
articles
Technical
Experience
Repair
Guide
Technical
Writer,
iFixit,
San
Luis
Obispo,
CA
January
20xx-‐
March
20xx
• Assisted
in
the
planning,
writing,
and
editing
of
technical
publications
and
training
materials
• Edited
technical
repair
guide
and
training
materials
for
grammar,
clarity,
and
adherence
to
style
conventions
• Provided
quality
control
for
technical
publications
and
training
materials
Technical
Group
Projects,
California
Polytechnic
State
University,
San
Luis
Obispo,
CA
• Assembled
a
Rube
Goldberg
machine
for
the
Pageant
of
the
Masters
• Assisted
in
developing
an
interactive
light-‐based
performance
with
the
Cal
Poly
dance
troupe
• Created
a
virtual
chess
game,
including
graphics
and
movement
programming
Leadership/Involvement
Vice
President,
Cal
Poly
English
Club
September
20xx-‐present
• Support
Cal
Poly’s
literature-‐loving
community
by
planning
events
such
as
“Evening
with
the
Author”
and
fundraisers
that
help
send
students
to
conferences;
publicize
events
through
social
media
and
flyers
Orientation
Leader,
Cal
Poly
Orientation
Programs
June-‐August
20xx
• Led
multiple
groups
of
20-‐30
incoming
Cal
Poly
freshmen
in
2-‐day
long
sessions
around
the
campus
to
gain
familiarity
with
Cal
Poly's
programs
and
resources
• Gave
presentations
to
groups
of
30-‐40
student
supporters
about
what
to
expect
when
their
student
attends
college,
answered
questions
about
college
life,
university
housing,
and
resources
offered
Skills
Design:
Adobe
InDesign,
Adobe
Illustrator,
Adobe
Photoshop
Website
design:
Dreamweaver,
WordPress,
HTML,
Content
Management
Systems,
CSS,
some
XHTML
Language:
Intermediate
level
Spanish
Video
editing
and
production:
Final
Cut
Pro,
iMovie,
some
Flash
Multimedia
audio
slideshow:
Soundslides,
Adobe
Photoshop
Social
networking/marketing:
Twitter,
Facebook,
blogging,
LinkedIn,
Instagram
9
ORFALEA COLLEGE OF BUSINESS
Daniel Avila
143 Broad St. | San Luis Obispo, CA 93401 | linkedin.com/davila | (805) 555-1234 | davila@calpoly.edu
EDUCATION
California Polytechnic State University, San Luis Obispo June 20xx
Bachelor of Science: Business Administration, Concentration: Financial Management
GPA: 3.26 Major GPA: 3.44 Dean’s List: 5 quarters
FINANCE EXPERIENCE
Intern, Venture Capital and Private Equity Group San Jose, CA June 20xx-September 20xx
PricewaterhouseCoopers LLP
Analyzed client financial and investment reports to measure individual growth in portfolios
Collaborated directly with various partners and managers in project-based teams
Managed a team of 4 interns in the development and production of a report and presentation on the
portfolio company investments of Redwood Capital, valued at $1.6B
Fixed Income Securities Project San Luis Obispo, CA Winter 20xx
Orfalea College of Business, Cal Poly
Researched and valued 13 types of securities using Excel; focused on effects of yield, maturity,
coupon rate on valuing bonds
Created charts to show how put and call options are exercised and how they affect value
Security Analysis & Portfolio Project San Luis Obispo, CA Fall 20xx
Orfalea College of Business, Cal Poly
Used Excel to create a report analyzing 50 different companies; received a perfect score
Analyzed the relationship between company size, book-to-market ratio, price-earnings ratio and
average return
Calculated post earnings announcement drift for positive and negative earnings surprises
LEADERSHIP EXPERIENCE
Vice-President , Cal Poly Economics Society April 20xx-Present
Lead a committee of 6 and a membership of 80+ students through effective communication and
strategic planning
Organize an Executive Speaker series for 7 current finance professionals to discuss their experiences
and insights around their careers in finance and the future of careers in economics and finance
Peer Advisor, Orfalea College of Business Advising Center August 20xx-Present
Advise up to 9 business students daily on academic progress to ensure timely graduation
Update detailed curriculum sheets and review degree audit reports for 3 majors and 7
concentrations, specializing in finance curriculum
Revise academic and creative content of Advising Center website (500+ hits daily)
Corporate Sponsor Manager - Senior Project, Cal Poly Wheelchair Foundation October 20xx-Present
Direct the fundraising of $83K in wheelchair donations for rural communities in Argentina
Cold call over 50 local businesses and corporations for monetary donations and gifts, resulting in
over 40% of total fundraising goal
Manage a team of 3 fundraisers through interpersonal communication, collaboration and leadership
10
COLLEGE OF ENGINEERING
Alexandra Brown, E.I.T.
(805) 544-1234 │ acbrown9@calpoly.edu │ linkedin.com/in/alexandracbrown
Project Portfolio: portfolium.com/acbrown
Summary of Qualifications
• Engineering work experience in a high-tech manufacturing environment
• Experience with design, installation, and improvement of industrial systems that integrate people, technology, materials,
and information
• Extensive hands-on project work involving efficiency, work design and measurement, industrial costs and controls, data
management and system design, ergonomics, statistics and operations research
• Demonstrated ability to work effectively in interdisciplinary teams
Education
California Polytechnic State University, San Luis Obispo (Cal Poly)
Master of Science in Industrial Engineering – June 20xx Master’s GPA: 3.5
Bachelor of Science in Industrial Engineering – June 20xx Undergraduate GPA: 3.1
EIT Certified #876543
Financing 30% of college expenses – working 10 to 15 hours per week during college
Graduate/Master’s Project: Compliance to FDA’s Design Control Regulations Sept. 20xx - Present
• Designing a knowledge base and researching best practices for medical device manufacturers to meet design control
regulations in 21 CFR 820.30
Senior Project – Cal Poly Jan. - June 20xx
• Developed a Decision Support System Software tool using Microsoft Excel and Access to create a small scale, but highly
practical, ERP system; software has an MRP engine which integrates and links with financial analysis of customer orders,
supply chain costs, direct labor costs, inventory costs, and overhead costs
Technical Group Projects – Cal Poly
• Collaborated in a team of six to relocate the sheet metal sector of the Zodiac Aerospace facility in Santa Maria; used process
improvement and lean techniques to reduce value added distance by 168 feet and non-value added distance by 204 feet
resulting in a decrease of the department footprint by 5,638 square feet
• Applied operations research techniques to determine the best combination of foods to include in a Meal Ready to Eat
• Used SolidWorks to redesign an alarm clock to be more ergonomically correct
Computer Skills
Proficient using: SolidWorks, VBA, Microsoft Office and Project, Minitab & CAD/CAM computer systems
Leadership / Involvement
Vice-President of Community Outreach, Society of Women Engineers – Cal Poly Chapter Sept. 20xx - Present
• Led a team of four in outreach to local elementary and middle schools to educate students about engineering
• Increased member volunteerism by 20% through creative marketing utilizing Facebook and LinkedIn
Member, Institute of Industrial Engineers
Participant, Cal Poly Intramural Soccer and Basketball
11
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