Muhammad Asim Nawaz

Contact: +971508560482
Email : Asimnawaz760@gmail.com
Skype : asim.Nawaz73

Carrer Objectives:

I am professional with 3.5 year of Experience in” Customer Service” and seeking a Position of Customer service
supervisor in Emirates Group Dnata where i can use my skills Positive attitude, stress tolerance, Resolving conflicts,
Communication skills ,serving customer to put Quality impression on customer to Achieve and bring value for
Company Objectives.

Key Skills

 Patience , Positive Attitude , People Oriented, Analytical skills , Organizational Skills ,Attention to Detail
 Deadline-Oriented , Adaptability, Quality Focus, Negotiation, Listening Skills, Resolving Conflict.

Professional EXPERIENCE

Pearl Continental Hotel Lahore January 2009 to Nov 2011

Customer services Agent:

Company Name : Pearl Continental Hotel Lahore

Working duration : January 2009 to November 2011

Key Responsibilities
 Build sustainable relationships of trust through open and interactive communication.
 Identify and assess customers’ needs to achieve Customer satisfaction.
 Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up
on the customer issues.
 Greet customers warmly and ascertain problem or reason for calling.
 Compile reports on overall customer satisfaction.
 Effectively answer all customer queries.
 Good personal presentation, especially when working with customers face to face;

Emirates Rock Crusher U.A.E JANUARY 2017 to May 2017

Customer service Representative:

Company Name : Emirates Rock Crusher.

Working duration : January 2017 to May 2017.

Key Responsibilities:

 Attracts potential customers by answering product and service questions.

 suggesting information about other products and services.
 Opens customer accounts by recording account information.
 Maintains customer records by updating account information.
Education:

 M.B.A Master of Business Administration with specialization in Financial Management (cumulative G.P.A of 3.63)
from The Agriculture University of Peshawar. (2014-2015)
 Bachelor of Commerce in Accounting. (2011-2012)

Computer skills
 • QuickBooks • Peach tree • MS office • Tally 9.0 & ERP • intermediate Excel

Award & Honors

 M.B.A Fully Funded scholarship in University. (2014-2015)

 Remain Topper of College and University.
 Winner of (case study) competition in province level Received Rs. (50000).

PERSONAL PROFILE

 Date of Birth : 13 of March,1990

 Visa status
 Visa Expiry
 Passport
 Present Address
 Languages Known
: visit
: 20 June-2018
: AY4179483
: Deira, Dubai
: English, Urdu, Hindi, Punjabi