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Pointsec Mobile Pocket PC

3.4.6

Release Notes
5 September 2010
© 2010 Check Point Software Technologies Ltd.
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Important Information
Latest Version
The latest version of this document is at:
http://supportcontent.checkpoint.com/documentation_download?ID=10692
For additional technical information, visit the Check Point Support Center
(http://supportcenter.checkpoint.com).

Revision History
Date Description

5 September 2010 New device: SoftBank X05HT


Improved formatting and document layout

21 January 2010 First release of this document

Feedback
Check Point is engaged in a continuous effort to improve its documentation.
Please help us by sending your comments
(mailto:cp_techpub_feedback@checkpoint.com?subject=Feedback on Pointsec Mobile Pocket PC 3.4.6
Release Notes).
Contents

Important Information .............................................................................................3


Introduction .............................................................................................................5
What's New ..............................................................................................................5
New Devices in 3.4.6 ........................................................................................... 5
New Devices in 3.4.5 ........................................................................................... 5
Resolved Issues in 3.4.5 ..................................................................................... 6
System Requirements ............................................................................................7
Supported Devices .............................................................................................. 7
Third Party Software ............................................................................................ 9
Disk and Memory Space ..................................................................................... 9
Operating Systems and Software ........................................................................ 9
Permissions ........................................................................................................10
Upgrading ..............................................................................................................10
General Recommendations..................................................................................11
About Wireless Communication ..........................................................................11
Known Issues........................................................................................................12
New Devices in 3.4.6

Introduction
Welcome to Pointsec Mobile Pocket PC version 3.4.6. This enterprise-grade remote access client for
Windows Mobile handheld devices gives real-time data encryption -- including Microsoft Outlook E-mail and
Notes -- and security.
This Release Notes document contains resolved issues and supported devices.

What's New
New supported device: SoftBank X05HT

New Devices in 3.4.6


These devices are newly supported in 3.4.6:
 SoftBank X05HT (WM 6.1)
 HTC Touch HD 2 ( WM 6.5)
 HTC Touch HD (WM 6.1)
 Sony Ericsson Xperia X2 (WM 6.5)
 Samsung B7610 (WM 6.1)
 Symbol MC35 (WM 6.0)

New Devices in 3.4.5


These devices were introduced to Pointsec Mobile support in version 3.4.5:
 AT&T LG GW 820 (WM 6.5)
 AT&T HP Glisten (WM 6.5)
 Motorola MC75 (WM 6.1)
 AT&T HTC Pure (WM 6.5)
 AT&T HTC Tilt 2 (WM 6.5)

Introduction Page 5
Resolved Issues in 3.4.5

Resolved Issues in 3.4.5


ID Description

00452456 Vodafone v1520: Contacts were accessible even if Access contacts and call
history was set to No in the profile. Contacts could not be opened with the
contact button that appears after making a call. This problem has been solved on
Vodafone v1520 devices.

00452845 Pointsec Mobile could not encrypt the internal storage area on the following
devices:
00398982
 HP iPAQ 200 series
 HP iPAQ 600 series
 Intermec CN3
This is fixed.

What's New Page 6


Supported Devices

System Requirements
To install Pointsec Mobile, you need a Pocket PC device cradle or ActiveSync cabled connected to a
workstation, or a network sync connection.

Supported Devices
These are the devices that are supported at the time of the release. This list can change. The current list of
supported devices is on our website (http://www.checkpoint.com/supportedhandhelds/).
Windows Mobile 5.0 Windows Mobile 6 Windows Mobile 6.1 Windows Mobile 6.5

Alltel 6700 (Audiovox GloFiish X500 AT&T HTC P4600 AT&T LG GW 820
6700)

Cingular 8125 GloFiish M700 AT&T (LG) Incite AT&T HP Glisten

Cingular 8525 HP iPAQ 100 series AT&T Samsung SGH-i907 AT&T HTC Pure

Cingular Palm 750 HP iPAQ 200 series AT&T Tilt (8925) AT&T HTC Tilt 2

Dell Axim X51v HP iPAQ 600 series HTC Touch Pro HTC HD mini

E-Ten Glofiish M700 HTC P4350 HTC Touch Pro2 HTC Touch HD 2

E-Ten Glofiish X500 HTC Touch Cruise HTC Touch Diamond HTC Touch Pro2

Fujitsu Siemens HTC Touch (P3450) HTC Touch Diamond2 HTC Touch2
Pocket LooX N520

HP iPAQ 6815 HTC Touch Dual HTC TyTN II (P4550) Sony Ericsson Xperia X2

HP iPAQ 6915 HTC TyTN Motorola MC75 Samsung B7610

HP iPAQ hw6925 HTC TyTN II (P4550) Sony Ericsson Xperia X1 LG GM750

HP iPAQ hx2190 HTC X7501 Sprint Mogul (PPC-6800) Samsung 7350

HP iPAQ hx2490 Palm Treo 750 Vodafone Palm Treo Pro

HP iPAQ hx2790 Palm Treo 750v Vodafone Sony Ericsson


Xperia X1

HTC P3300 Sharp WS011SH HTC Touch HD

HTC P3600 Verizon Samsung SCH- SoftBank X05HT


i760

HTC P4350 Vodafone v1520

HTC TyTN Vodafone v1615

HTC X7500 VPA Compact IV

HTC Z Symbol MC35

i-mate JAMin

System Requirements Page 7


Supported Devices

Windows Mobile 5.0 Windows Mobile 6 Windows Mobile 6.1 Windows Mobile 6.5

i-mate JASJAR

i-mate K-JAM

Intermec CN3

Palm Treo 700w

Palm Treo 700wx

Palm Treo 750v

Palm Treo 750 EU


Version

Palm Treo 750 US


Version

Qtek 9000

Qtek 9100

Qtek s200

Sharp/Willcom W
ZERO3 WS003SH

Sharp/Willcom W
ZERO3 WS004SH

Sharp/Willcom W
ZERO3 WS007SH

SoftBank x01H

Symbol MC7095

T-Mobile MDA Pro

T-Mobile MDA Vario

Vodafone v1605

VPA Compact GPS

System Requirements Page 8


Third Party Software

Third Party Software


Pointsec Mobile Pocket PC 3.4.8 is interoperable with the following 3rd-party products:
 SEVEN Always-On Mail 5.0.11
 MS Exchange SP2
 Mformation 4.0
 Sybase iAnywhere OneBridge 5.5
 Intellisync Mobile Suite 8.0
 ActiveSync 4.5
 Norton Smartphone Security 5.0
 Trend Micro AntiVirus 3.0
 F-Secure Mobile Anti-Virus 4.6
Note - Sometimes Pointsec Mobile does not work with third-party data encryption
applications.

Disk and Memory Space


Component Space

Administrator’s PC 15 MB for Pointsec Mobile

Device Approximately 1.9 MB of free storage memory for Pointsec Mobile.

Removable Media Approximately 1 MB of free space to allow for encryption of data on


(Memory Card) removable media.
Note: Removable media can become corrupt if you attempt to encrypt it
when it is full.

Operating Systems and Software


Component Supported operating system and software

Administrator PC  Microsoft Windows 2000 Professional, XP Professional, Vista


 For 2000 and XP: Microsoft ActiveSync software 4.2 or later
 For Vista: Microsoft Windows Mobile Device Center
 Pointsec Administration Console 1.1.1 or higher
Client PC  Microsoft Windows 2000 Professional, XP Professional, Vista
 For 2000 and XP: Microsoft ActiveSync software 4.2 or later
 For Vista: Microsoft Windows Mobile Device Center

webRH server see accompanying documentation for webRH

Device Windows Mobile 5.0, Windows Mobile 6 Classic, Windows Mobile 6


Professional

System Requirements Page 9


Permissions

Permissions
Account Rights Required for folder

User Read, write, execute rights to the recovery folder

Upgrading
Upgrading Pointsec Mobile Pocket PC on Devices:
You can upgrade to this version of Pointsec Mobile Pocket PC only from Pointsec for Pocket PC or Pointsec
Mobile Pocket PC 3.x.
You cannot upgrade to the same version that is already installed.

Removable Media Encryption Functionality


Removable media encryption is not compatible with that of earlier versions of Pointsec Mobile. Make sure to
decrypt the removable media with the version of Pointsec Mobile currently installed on the device before
upgrading to Pointsec Mobile Pocket PC 3.4.x.

Recovery Files
Earlier versions of Pointsec Mobile identified a device by the device ID. As a result, the recovery file name
could not be guaranteed to be unique on devices that did not have a GSM or CDMA phone. If a recovery file
from one device replaced the recovery file of another device, you could not give Remote Help to the user
whose recovery file was overwritten.
Pointsec Mobile now uses the UUID (Universally Unique Identifier) to identify the device. If you are
upgrading from Pointsec Mobile Pocket PC 3.4.0 or earlier to the current version, collect all recovery files
made by this upgrade.

Intermediate Upgrades
Sometimes you must do an intermediate upgrade before you upgrade to this version. Or, you can uninstall
and then install this version.
1. From 3.0.x, upgrade to a version between 3.1.x and 3.2.1.
2. From 3.1.x - 3.2.1, upgrade to a version between 3.2.2 and 3.3.x.
3. From 3.2.2 - 3.3.x, upgrade to 3.4.6.

Upgrading Page 10
About Wireless Communication

General Recommendations
 Always follow the documented procedures for installing, removing and upgrading Pointsec
Administration Console and Pointsec Mobile.
 When upgrading Pointsec Mobile software on phones, always upgrade to the latest version of Pointsec
Administration Console.
 Do not soft reset a device when installing, removing, or upgrading Pointsec Mobile, or when using
Remote Help.
 Do not attempt to access removable media when installing, removing, or upgrading Pointsec Mobile on
a device.
 Always back up data on devices and removable media before installing, removing, or upgrading
Pointsec Mobile.
 When installing, removing or upgrading Pointsec Mobile, ensure that the device is
 on external power.
 not configured to power off if unused.•
 On Pointsec Mobile-protected devices, do not rename or move files used by Pointsec Mobile.
 When saving installation sets or update profiles on the network, you must mount the drive first
 Do not attempt to encrypt full removable media. For more information see the section on Disk and
Memory Space.
 To avoid conflicts with other programs, do not encrypt the Program Files directory.

About Wireless Communication


Be aware that on a device with wireless communication activated, unauthorized persons can use the
wireless communication to access files on the device.

General Recommendations Page 11


About Wireless Communication

Known Issues
ID Description

533419 On Motorola MC75 devices, iis not possible to call a contact by selecting a contact from the
contact list and pressing the send or call button.

529747 On AT&T HTC Pure devices, the call status window is not always shown when the user is making
a phone call while Pointsec is locked.

528915 On HTC Touch HD 2 devices, the virtual keyboard sometimes disappears when Pointsec is
locked. The user is unable to unlock Pointsec, and has no access to the device.

528737 On HTC Tilt 2 devices, pressing a virtual "SEND TEXT" button during a phone call will end the
call. The button should not be displayed at all.

528712 If the user makes or receives a phone call when the device is locked by Pointsec Mobile, and
presses a button which belongs to a function not allowed by Pointsec, the device may hang. It will
be impossible even to end the call. This problem may occur on HTC Tilt 2 devices.

528006 On Tilt 2 and Pure devices, when pressing the Call history or Contacts button in the phone
application, the corresponding window is opened in the background and is not accessible to the
user. After unlocking Pointsec, the user may have to close this window.

527973 On HTC Tilt 2 devices, the user cannot access call history when Pointsec is locked.

527941 On HTC Tilt 2 devices, it is sometimes impossible to access contacts when Pointsec is locked,
even if this is allowed in the profile.

527768 On HTC Tilt 2 devices, if the user tries to make a phone call while Pointsec is locked, the device
hangs.

527002 On HTC Touch Pure devices, the menu in the phone application can be accessed when Pointsec
is locked, giving users unauthorized access to menu options.

526409 On HTC Pure devices, the user cannot access contacts when Pointsec is locked, even if this is
enabled in profile.

518627 Motorola MC75 devices lack hardware reset functionality, which makes it impossible to hard reset
the device when Pointsec Mobile is installed. To hard reset the device, you must first uninstall
Pointsec Mobile and then perform a hard reset according to the instructions in the device manual.

514287 Contacts and call history can be accessed via the Phone application when Pointsec is locked,
even if this has been disabled in the profile settings.

455895 If creating an installation set after removing the language add-on, the created installation set
contains just an installation profile, no cab file.
Workaround: Uninstall the plug-in, then reinstall it.

455893 There is sometimes a problem with multiple reboots during the removal of Pointsec Mobile from
SE Xperia X1 devices. This occurs if the device enters standby mode.
Recommendation: Connect the device to external power while removing Pointsec Mobile from
the device. This prevents the device from entering standby mode.

453902 Contacts are accessible even though Access contacts and call history is set to No in the
profile, and Contacts cannot be opened with the contact button that appears after making a call.
399643

Known Issues Page 12


About Wireless Communication

ID Description

453901 When Pointsec Mobile is locked, pressing the hardware button ‘#’ in the phone application causes
two characters to display instead of one.

453174 Cyberion Voice Commander is pre-installed on Glofiish x500 WM6. This generates a sharing
violation when encrypting with a strict profile.
Workaround: Put %Program files%/Cyberion/ in the exclusion list.

453333 Sometimes the phone is not accessible before the user enters the PIN/PicturePIN/password after
a soft reset.

453225 Receiving an incoming call while changing the removable media password causes the media to
be inaccessible.
Workaround: Eject the removable media.

452769 There are problems with using the call function in the first Pointsec authentication after a soft reset
and in the Remote Help state. Users may not be able to make calls. If the user denies a call, the
452692
device may hang.
452691
Workaround: If device hangs, soft reset the device, or remove and re-insert the battery.

452694 Contacts or call history cannot be accessed on the following devices when Pointsec Mobile is
locked:
452413
 Intermec CN3
 VPA Compact IV
452436 The user cannot make a second call after making a call at the first Pointsec authentication after
soft reset.
Workaround: Soft reset the device.

451521 When the touch keyboard is used on Touch Dual devices:


399781  The alphanumeric authentication input field displays in the wrong place.
 Occasionally, only an asterisk is displayed when the user inputs the password.
 The default keyboard covers a majority of the screen.
399670 The key lock function does not block the green phone button, making inadvertent calling possible.

399653 The Touch Dual native key lock function is activated automatically when the backlight turns off.
However, when Pointsec Mobile is locked and the Touch Dual native key lock function activates,
the unlock icon and dimmed pictures are not visible.
Workaround: Press the invisible unlock icon.

399152 ActiveSync does not connect after Pointsec authentication if the cable is inserted after Pointsec is
locked.
Workaround: Reinsert the cable.

397607 ActiveSync connection does not work on LooX 520 and some Symbol devices, even if the user
performs an ActiveSync authentication.
Workaround: Turn off ActiveSync authentication in the installation profile.

396925 After locking the device in Intellisync and synchronizing the device, a manual reboot is required
instead of the reboot executing automatically. After the reboot, the Intellisync unlocking password
does not unlock the device as expected. If the user enters an alphanumeric Pointsec Mobile
password, he can unlock the device, but it will not function to its full capacity.
Recommendation: Do not use Intellisync Mobile Suite Theft Loss Protection.
Workaround: Use a Pointsec alphanumeric password to start the operating system. Do not use
the Intellisync password.

Known Issues Page 13


About Wireless Communication

ID Description

396874 When Pointsec is doing cryptographic operations (during install, removal, upgrade, update, and
temporary encryption), it is not possible to make an outgoing call.

396346 If a user receives a phone call immediately after a soft-reset, the call is terminated if the user
authenticates to Pointsec during the call.

396241 You can make a webRH profile with a password that is longer than 16 characters, but a user can
enter only 16 characters.
Workaround: Make sure that webRH profile passwords do not exceed 16 characters.

396140 When installing Pointsec Mobile Pocket PC with Strict inclusion/exclusion list settings on a Sharp
Willcom
WS007SH device on which Symantec is installed, the installation sometimes hangs.
Workaround: Use Relaxed inclusion/exclusion lists in the Pointsec profile.

395053 When Pointsec is locked, some buttons on the hone application do not work. But they are appear
to be functional.

394894 If using Strict or Typical inclusion/exclusion lists, Symantec's LiveUpdate fails.


Workaround: Use Relaxed inclusion/exclusion lists in the Pointsec profile.

394889 The upgrade files are not automatically removed from the update folder after upgrading Pointsec.
Because of this, update profiles are not transferred to the device later.
Workaround: Manually remove the following files from the update folder:
 Pointsec_Mobile_PPC_<X.x.x>_<yy>.cab
 InstProf.PPP
394816 Willcom devices: On rare occasions, the Pointsec Mobile icon displays on the extreme far left of
the screen, or may disappear altogether. Try soft resetting the device if this occurs.

394788 When Pointsec is locked, the call status button is disabled during phone calls.

394428 When OneBridge Live Connect ‘Always On’ is enabled, the ordinary power-off timer is deactivated
and OneBridge prevents the device from going into suspend mode. The screen lock will only be
activated if power is manually turned off, if Pointsec is manually locked, or if Pointsec Mobile's
screen lock timer is used.

394261 Voice tag and voice dial do not work when Pointsec is locked.

393246 If flight mode is activated, and Pointsecis locked, the user must authenticate (or carry out a correct
challenge/response procedure) before being able to turn off flight mode in order to make or
receive phone calls.

392560 If you remove Pointsec from K-JAM devices, the key lock does not work, and the Calendar and
Contacts buttons at the bottom of the screen are sometimes not displayed.

453511 You cannot access contacts when Pointsec is locked on Palm Treo devices: 700w, 750, 750v.

394455 Trend Micro does not always detect viruses on the device when Pointsec is installed, if ActiveSync
is used for transferring files to the device. When the infected file is run or opened, the virus is
always detected.

NA When configuring a device and entering an alphanumeric password, the device keyboard may
disappear. This is a Windows Mobile problem and not caused by Pointsec Mobile Pocket PC.
Tap the Info button to redisplay the keyboard.

Known Issues Page 14


About Wireless Communication

ID Description

NA If you restore a Pointsec-protected device from a backup taken without Pointsec installed, you
must hard reset the device before restoring.

NA You cannot change the custom PicturePIN graphics using an update profile.

NA With ActiveSync using IR, no authentication is made.

Known Issues Page 15