RESUME MUHAMMAD SHAHBAZ YOUSAF

EEE
Contact # +923364019935
E-mail Address:mshahbaz.yousaf@yahoo.com
G-Mail: yousafmuhammadshahbaz@gmail.com
Hotmail: mshahbaz.yousaf@hotmail.com

OBJECTIVE

bjective
To work in an organization which has interesting, challenging, innovative, diverse, and
INFORMATION:
evolutionary environment; where hardworking, loyal, team-playing, and talented human
resource have distinguished values waiting for them; where I can avail the opportunities to
progress both personally and professionally; where I can utilize my skills, gain knowledge,
and contribute effectively and efficiently towards the organizational growth and
development.

ACADEMIC QUALIFICATION

Degree Year Institute

MSc(IT) 2014 University of Sargodha, Sargodha

Punjab University ,Lahore

BSc (2 year) 2011
(Govt. College of Science Wahdat Road, Lahore)

Govt. College of Science Wahdat Road Lahore.

ICS 2009
(Board of Intermediate & Secondary Education)

Govt. Jinnah Foundation Boys School, 81/1-A Model Town, Lahore

SSC (Science) 2007 (Board of Intermediate & Secondary Education)

PROFESSIONAL QUALIFICATION

Course Duration Institute

PGD (CS) Govt. College of Science Wahdat

01 Year
(Post-Graduate Diploma in Computer Science) Road Lahore.
MCSE 2012 (Training) Corvet College, Hussain Chowk,
3 months
(Microsoft Certified Solution Expert) Lahore.
Oranet Institute, Cavlary
Oracle Developer 11g (Training) 3 months
(Forms and Reports Development) Ground, Lahore.

Course Duration Institute

Computer Foundation Quaid-e-Azam College of

2 months
Accountancy & Commerce 95-
 Ferozepur Road,(Ichra) Lahore.

Call Center Human Resources Development

2 months
Center.

COMPUTER SKILLS
 Oracle 11g Forms and Reports Development
 SQL Server Installation
 Oracle 11g, 10g, 9g installation
 Basic C , C++, PL\SQL
 Object Oriented Programming( OOP )
 HTML , CSS
 Computer Software & Hardware Skills
 Internet Surfing, Browsing & Networking
 Window Server (2012 R2, 2012, 2008 R2, 2008)
 MS Office (Word, Excel, Power point, Access, etc.)
 Window XP, Window 2003, Window 7, window 8, 8.1, window 10
 Email, Social Media, and Blogging
 IT Troubleshooting
 Typing Speed
EXPERIENCE
1. PUNJAB INSTITUTE OF CARDIOLOGY – JAIL ROAD, LAHORE.
COMPUTER OPERATOR 12 Feb 2015 – Present
Responsible for performing day-to-day maintenance of Networks and Computer
hardware such as printers, hard-drives and other related equipment and Network issues.
Duties:

 Monitoring the operation of various servers, hosts systems and network components.
 Resolving user problems by answering questions and requests via phone and email.
 Providing first-level support to users by following long established procedures.
 Operating computer consoles and peripheral equipment in a safe & professional way.
 Answering questions from other staff members on IT issues, concerns and problems.
 Providing expert guidance, mentoring and coaching to junior Computer Operators.
 Covering the IT support desk during busy periods when there is a rush of queries.
 Determining the scope of any IT problems and then prioritizing them accordingly.
 Ensuring that all data is secured and that there are no breaches of confidentiality.
 Installing new system applications & enhancements to both large & small networks.
 Assessing the potential consequences of any changes to any existing IT systems.
 Reporting to senior officers on the status of network and peripheral equipment.
 Have broad knowledge of data processing procedures, processes and best practice.
 Actively working hard to keep my technology skills current and up-to-date.
2. PAKISTAN TELECOMMUNICATION PRIVATE LTD., LAHORE.
 CUSTOMER SERVICES EXECUTIVE 18 Aug 2013 – 26 Aug 2014
Responsible for providing online Technical support to Broad Band customer.
Duties:

 Manage large amounts of incoming calls

 Registered complain in CRM systems.
 Familiar with CRM Software usage, database and other tools.
 Provide accurate, valid and complete information by using the right methods/tools
 Handle customer complaints, provide appropriate solutions and alternatives within the
time limits.
 Provide trouble shooting,
 Technical support and Product Information to the customers landing on Contact Center
ensuring that their issues are resolved swiftly and professionally in the line with agreed
service levels.
 Maintain high level of customer satisfaction throughout the process from the 1st call to
complete problem resolution and provide complaint reference to the customer for
future correspondence.
3. COMPUTER SPOT—HAFEEZ CENTER, FIRST FLOOR, LAHORE.
COMPUTER HARDWARE TECHNICIAN May 2011 – July 2013
Responsible for performing day-to-day maintenance of Computer Hardware such as
printers, hard-drives and other related equipment.
Duties:
 System Assembling
 OS Installation (XP, Window 7, Window 8 )
 Utility Program installation
 All Software installation
 Checking Parts of computer
 Maintaining of Hardware component
 Repairing
 Computer troubleshooting
 Customer service providing
 Customer Dealing
 Resolving user problems by answering questions and requests via phone and email.
 Operating computer consoles and peripheral equipment in a safe & professional way.
 Determining the scope of any IT problems and then prioritizing them accordingly.
 Installing new system applications & enhancements to both large & small networks.
 Reporting to senior officers on the status of peripheral equipment.
 Have broad knowledge of computer Hardware and repairing of computer related
devices.

SPECIAL ABILITIES
 Strong communication & interpersonal skills
 Numerate
 Good administrative and IT skills
 Commercial awareness
  Highly organized
 Diplomatic and objective
 Trustworthy and discreet
 Team working and supporting your colleagues
 Patience, integrity and sensitivity
 Assertiveness
 Flexible and adaptable
 Good at building relationships and able to influence others
 Quickly Learning
 Hardworking person

PERSONAL DETAILS
DDEDETAILSINFORMATI
ON:  Father’s Name Muhammad Yousaf
 Nationality Pakistani
 N.I.C# 35202-1873869-3
 D.O.B 16-08-1992
 Marital Status Single
 Gender Male
 Religion Islam
 Postal Address House No. 349, Street No. 1, FC College Colony,
Ferozpur Road, Lahore.

LANGUAGES
 English, Urdu & Punjabi

EXTRA ACTIVITIES

 Reading Books
 Internet Browsing
 Cricket
 Watching Movies / Music.
REFERENCES

 Will be furnished on demand