Ms Jos (Jocelyn) Elizabeth EDMUNDSON

Flat 4 Osborne Court, 57 Osborne Road, Southsea, PO5 3LS

Mobile: 07866 025 440

PERSONAL PROFILE

A resourceful individual with excellent practical skills and a background of experience in a variety of positions.
Possessing a positive, professional attitude to any task undertaken and capable of fulfilling duties with commitment
and good humour. Capable and co-ordinated, able to work from written or verbal instructions unsupervised using
own initiative or as part of a team. Good timekeeper with an honest and reliable approach to work.

KEY SKILLS

Communication
Good customer relations
Experience in insurance claims and preparation of renewal quotations
Call centre experience
ICT Skills – Excel, Word and Outlook
Qualified to advanced typewriting and work processing
Capable of producing written and oral reports and presentations
Establishing good working relationships with a wide range of persons
Teamworking
Teambuilding of new staff whilst in the leisure sector
Working as part of a team in all sectors worked
Problem Solving
Managerial experience in public house
Experienced in all aspects of public house duties behind bar, cellar and kitchen
Stock ordering and control
Improving Own Learning and Performance
Willing to undertake any further training necessary

QUALIFICATIONS

Typewriting: RSA I - Distinction

RSA II - Pass
RSA III - Part 1 – Pass, Part 2 – Pass
Word Processing: RSA I - Distinction
RSA II - Part 1 – Distinction, Part 2 – Pass
RSA III - Part 1 – Pass, Part 2 – Pass
BTEC General First Certificate: Core Subject – Merit
Keyboard - Merit
Information Technology – Distinction
BTEC GNVQ Diploma in Hotel Reception: Front Office and Accommodation Operations – Pass
Customer Care – Pass
RSA Receptionist/Telephonist Certificate – Pass
RSA English – Pass
New Era Senior Grade Speech Certificate – Distinction
Teeline Shorthand – passed at 50 wpm
CSEs: French; General Science, English Literature, English Language, Mathematics,
Geography; Needlecraft; German, Typewriting

British Institute of Inn Keeping National Certificate of Licensees (full on-licence)

Basic Food Hygiene Certificate
ABBREVIATED WORK HISTORY
10 years working in the Insurance sector
Employed as a Broker, Claims Clerk and Clerical Assistant
Duties included handling motor claims from inception to settlement; preparing renewal quotes for existing clients;
dealing with incoming calls and making external calls in a busy call centre environment; dealing with incoming
post and outgoing post, filing incoming post and responsibility for housekeeping of cabinets;

3 years working in the General Office work sector

Employed as a Clerical Assistant, Junior Secretary and Typist
Duties included handling incoming telephone calls and making external calls; greeting visitors; providing
administrative support to other members of staff; filing, dealing with internal and external mail.

14 years working in the Leisure Industry

Employed as a Bar Manageress, Bar Person and Kitchen Assistant
Duties included running a public house including working both behind the bar and in the kitchen, opening and
closing of the public house; the supervision and training of staff; ordering and maintaining stock control; ensuring
the cleanliness and upkeep of the bar, cellar and all public areas; preparation of incoming food stock as part of a
team and other general kitchen cleaning duties.

INTERESTS
Reading, watching television and films – supernatural and horror, crime and forensics, and thriller genres
Computer games – solitaire games and RPG
Walking

Further details and references are available upon request