SQMS Manual For Suppliers: 1. General Information

SQMS Manual for Suppliers
SQMS Version 4.6 – June 2015
1. General Information
Hotline: +49(0)711-17-95120
sqms-support@daimler.com
Introduction
The Supplier Quality Management System (SQMS) is an IT system Chapters 2 to 5 describe the sampling, complaints, test
that helps you perform the sampling, complaints, test report/series and re-qualification processes. Each chapter begins
report/series and re-qualification purchasing sub-processes. The with a process overview. This is followed by a detailed explanation
SQMS covers complaints processes up until the point at which of the system screens along with various practical tips and notes.
parts are installed (range up to 0 km). For failures in the field (> 0
km), please use the QEC tool. This first chapter contains a list of abbreviations and a glossary
explaining some key terms as well as references to contacts for
With these manuals, we want to help you use the SQMS as assistance with technical queries.
efficiently as possible and take advantage of the benefits offered
by the system. These manuals are aimed primarily at employees* We wish you every success and look forward to working with
of suppliers of Daimler AG who process sampling procedures, you!
complaints, test reports/series and re-qualifications, insofar as
the plants to be supplied already use the SQMS. So far, these are
the Sindelfingen, Bremen, Rastatt, Hambach (smart), Tuscaloosa,
Kecskemét and East London plants. It also contains important
information for heads of quality management and administrators.
The „General information" section contains an introduction to the

system and the access conditions for using the SQMS. It also
explains process-independent functions such as navigation, ToDo
lists and search options. It will also provide you with all the * To ease the readability of this manual, the terms "employee", "contact",
information you need for administering the SQMS and adapting it "superior" and so on are used in the masculine form only.
to your requirements.
SQMS manual for suppliers - General Information SQMS Version 4.6 (June 2015) - Hotline +49(0)711-17-95120 2
Contents
1 General information 1.3.8 Frequently Used Modules 33
1.1 Introduction 4 1.3.8.1 Module for Selecting a Supplier Plant 34
1.1.1 What is SQMS? 4 1.3.8.2 Module for Selecting Parts 35
1.1.2 Process Overviews 5 1.3.8.3 Module for Selecting Persons 37
1.1.3 The Objectives of the SQMS 8 1.3.8.4 Module for Adding Files 39
1.1.4 Requirements for the Use of SQMS 9 1.3.9 Emails 41
1.1.5 Role Concept 10 1.3.10 Reminders 42
1.1.6 General Legal and Contractual Conditions 11 1.3.11 Maintaining Substitutes 44
1.1.7 System Interfaces 12 1.4 Administration 50
1.2 Access to the SQMS 13 1.4.1 Administration Concept 50
1.2.1 Registration 13 1.4.2 Supplier Contact Person 52
1.2.2 Logging on via the Daimler Supplier Portal 14 1.4.3 Assigning SQI Parts 56
1.2.3 Logging off 17 1.4.4 Selecting the Language 62
2 Abbreviations 65
1.3 Cross-Process Functions 18
3 Glossary 69
1.3.1 Symbols 18
4 Contact 87
1.3.1.1 Symbols in SQMS 18
1.3.1.2 Symbols in the Manual 18
1.3.2 Layout of the Edit Screens 19
1.3.3 Navigation 20
1.3.4 ToDo List 21
1.3.5 Printing 23
1.3.6 Online Help 24
1.3.7 Search 25
1.3.7.1 Quick Search 26
1.3.7.2 Searching for Contacts 27
1.3.7.3 Displaying Part Details 32
1 Basic Principles
1.1.1 What is the SQMS? 1.1 Introduction 1.2 Access
1.3 Overall 1.4 Administration
The Supplier Quality Management System (SQMS) is an IT-based workflow system used by Daimler AG to support suppliers of purchased parts in
the sampling and sampling plan, complaints (0 km), test report/series (0 km) and re-qualification processes. For failures in the field (> km), please
use the QEC tool.
Prevention (Q) Series (QM)
QG C QG B QG A MY Model refinement package MY End of production
Sampling Sampling
plan On-time series shipping approval for purchased parts
Re-qualification
Regular request to suppliers to provide feedback regarding the
re-qualification results for components that are safety-critical
or require documentation
Complaint (0 km)
Technical troubleshooting for purchased parts
Test report/series (0 km)

Commercial assessment of defective purchased parts
1 Basic Principles
1.1.2 Process Overview - Sampling 1.1 Introduction 1.2 Access
Supplier Daimler AG
 Separation of technical and color sampling
(Q-/F-status).
Enter sampling data Check sampling  Multiple parts can be bundled in a single sampling procedure
capability (PPAR).
 Inclusion of directed parts in sampling procedures.
Add parts Assign spec. verifications  Standardized templates for PPA attachments (optional).
 Verification of the PPA attachments before the sample parts
are received.
Add attachments Set final decision  Efficient supply of common parts samples to different Daimler
AG plants.
 Sampling result available online immediately following final
decision.
Release PPAR Create sampling report
 Gapless and transparent documentation of sampling
procedures across the plants in the central parts history.
1 Basic Principles
1.1.2 Process Overview - Re-qualification 1.1 Introduction 1.2 Access
SQMS Supplier Daimler

Request feedback Feedback REQ
Yes Process
REQ - compliant compliant
complete
- non-compliant
No
Scope:
Checking of  Regular (= annual) request to suppliers to provide
REQ measures
feedback regarding the re-qualification results for
components that are safety- , certificate-critical or
Implementation of Yes
REQ measures OK 1. Check require documentation.
No
Request for  System-supported documentation and end-to-end
improvement of REQ verification of conformity with customer
Improvement
measures specifications.
and feedback on REQ
measures Checking of  In the event of non-conformances, system-
REQ measures supported restoration of conformity and
documentation of procedures and measures.
Implementation of Yes
REQ measures OK 2. Check
No Benefits:
Improvement Escalation and request
and implementation of for improvement  Minimal documentation
REQ measures
 Fulfillment of legal and normative requirements
Feedback on Conformity Process
effectiveness of established complete  Product liability prevention
REQ measures
1 Basic Principles
1.1.2 Process Overview - Complaint and Test Report/Series 1.1 Introduction 1.2 Access

Assembly
Logging of ticket and

parts transport  Efficient and uniform complaints processing with a standardized
workflow.
Feedback
 Suppliers are rapidly informed of quality complaints at Daimler

AG.
Examination of part
 Rapid fault remedy process together with Daimler AG.
Feedback
Feedback
 Gapless and transparent documentation of complaints

procedures.
QM
optional
8D online
Creation of series
 Bundling of "identical" complaints procedures.
Creation of
test report and  Improved re-tracing of parts with ID included on parts.
complaint
parts shipping
 Compliance with TS 16949 requirements.
Supplier
Measures Analysis
(D1-D8) (part)
1 Basic Principles
1.1.3 Objectives of the SQMS 1.1 Introduction 1.2 Access
The SQMS allows Daimler AG to pursue a number of objectives. The main objectives are to maximize the quality of purchased parts and to
ensure the efficient execution of the sampling, complaints, test report/series and re-qualification processes.
SQMS objectives Sub-objectives System-side implementation

Gapless documentation of sampling procedures and mutual access by
Daimler AG and the supplier to all the data stored in the central part
Data transparency history.
Uniformity of data Central inspection of sample parts in the PPA process.
Quality of purchased Cross-plant and model-series bundling of all data in a standardized

Data speed
parts system.
Completeness of data
Efficient processing
Online interface and coordination of process flows, parts bundling,
Processing speed inspection of PPA attachments prior to the receipt of the sample parts
and instant online access to the sampling results in the final decision.
Processing accuracy
Linking of parts and actions with unique ID on part.
1 Basic Principles
1.1.4 Requirements for Using the SQMS 1.1 Introduction 1.2 Access
Technical prerequisites Organization requirements
Hardware: 1. The supplier has signed a user agreement on the basis of

the eight-digit supplier number and faxed it to Daimler AG.
Internet access
2. The supplier's QM supervisor specified on the user
Network connection: min. DSL3000
agreement has registered on the Daimler Supplier Portal for
the SQMS.
Software:
3. The supplier has been activated for the SQMS on the basis
Windows: XP or higher of the eight-digit supplier number and can now register
Internet Explorer: Version 8.0 or higher further employees as users.
JavaScript must be activated 4. The registered users can access the Daimler Supplier Portal
Pop-ups must be enabled (user ID and password).
5. Daimler AG has activated the additional users registered by
the supplier and assigned them a role.
For information on how to fulfill the organizational usage requirements, see Section 1.2.1 "Registration".
1 Basic Principles
1.1.5 Role Concept 1.1 Introduction 1.2 Access
Roles can be assigned by Daimler AG only and, once assigned, changed by Daimler AG only. All employees who register after the QM supervisor are
automatically assigned the specialist and approver roles (usually within five working days). The QM supervisor or administrator can informally request a
change of role by sending an email to SQMS-support@daimler.com. This email must include the supplier number, the name of the employee and the role that is
be assigned to the employee.
Note that before a role is assigned, the organizational requirements explained in Section 1.1.4 (steps 1 - 3) must be fulfilled.
Roles Description
The QM supervisor is the contact responsible to Daimler AG and is automatically assigned the roles
LFT_QM_Leiter (SPL QM supervisor) of “administrator”, “specialist” and “approver”.
In the role of “specialist” you can read and edit processes, but not approve them or report them to
LFT_Sachbearbeiter (SPL specialist) Daimler AG.
LFT_SQMS_Admin (SPL SQMS
As an administrator, you can designate and change contact persons for processes and parts (LQI).
administrator)
LFT_Zeichner (SPL approver) In the role of “approver”, you can approve processes and report them to Daimler AG.
Typical configuration of supplier roles:

RO_LFT_QM_Supervi
Supplier users RO_LFT_Specialist RO_LFT_SQMS_Admin RO_LFT_Approver
sor
QM supervisor X X X X
Specialist X X
Administrator X
1 Basic Principles
1.1.6 General Legal and Contractual Conditions 1.1 Introduction 1.2 Access
Requirements regarding the implementation of the sampling, complaints, test report/series and requalification processes result from the requirements of ISO /
TS 16949, of VDA Volume 2 and the Mercedes-Benz Special Terms 2012.
1 Basic Principles
1.1.7 System Interfaces 1.1 Introduction 1.2 Access
The SQMS is integrated in the complex system landscape at Daimler AG. This results in dependencies that impact on the possibilities and
requirements for using the system.
 Detail numbers
 Color coding
 Supplier master data  Sampling results
 Part no./supplier  Q-/E-/F-statuses
assignments  Charging of expenses
 User data  ppm values
 Drawing and geometry  ...
level (DGL)
 Goods receipt
 ...
1 Basic Principles
1.2.1 Registration 1.1 Introduction 1.2 Access
Only registered users of the Daimler Supplier Portal are authorized to use the SQMS.Before you can use the SQMS, the QM
supervisor in your company must be a confirmed SQMS user.
Schematic flow illustrating SQMS registration by supplier:

The SQMS can be used by the company.
1 2 3 4 5
SQMS user agreement SQMS application Other supplier users Administration in the
Confirmation of
by QM supervisor can use the SQMS SQMS
QM supervisor role
The supplier's QM supervisor The supplier's QM supervisor Daimler AG sends an email The supplier's administrator and The QM supervisor and
Activities
faxes the signed user requests access to the SQMS confirming that the QM specialist request access to the administrator can define
agreement in the Daimler Supplier supervisor role has been SQMS ("Registration for contacts at part, supplier plant
to Daimler AG, specifying the Portal under "Registration for assigned. applications") in the Daimler or supplier level.
eight-digit supplier number. applications". The QM supervisor is now free Supplier Portal.
to use the SQMS.
A template for the user The QM supervisor must be a As soon as the QM supervisor Further employees can only use See Sections 1.4.2 "Supplier
agreement is available from your registered user of the Daimler has registered, further users in the SQMS once the company QM Contact Person" and
Notes
QM contact at Daimler AG or you Supplier Portal. Register here: the company are able to supervisor has been assigned an 1.4.3 "Assigning SQI Parts".
can send an email to: http://daimler.covisint.com register on the SQMS. SQMS role.
sqms@daimler.com
1 Basic Principles
1.2.2 Logging on via the Daimler Supplier Portal (1 of 3) 1.1 Introduction 1.2 Access
1 Log on to http://daimler.covisint.com by
entering your user ID and password.
2 Then click "Login".
H The SQMS can only be accessed via the

Daimler Supplier Portal.
1 Basic Principles
1 Click "Collaboration & Tools" and then

"Applications".
2 In the application list, click "SQMS".
1
H You can download the latest version of this
SQMS manual here:
Collaboration => Quality => SQMS => SQMS
2 Supplier => Downloads
1 Basic Principles
H E You are now logged on to the system.
H Internet Explorer allows you to scroll

John Public backward and forward using the green arrow
keys.
This function is not active in the SQMS.
1 Basic Principles
1.2.3 Logging off 1.1 Introduction 1.2 Access
1 To log off the system, click "Sign Out“.
1 H If you exit the application without having first

logged off the system (e.g. by closing Internet
Explorer), you are still logged on to the SQMS
database. You will be logged off automatically
after one hour. Up until then, however, the
SQMS checks at regular intervals to see
whether or not you are still in the system. For
this reason, please make sure that you log off
the system properly so as not to affect system
performance.
If several employees in your company use the

same computer to log on to the SQMS but
with different accounts, make sure that you
close all the Internet Explorer windows before
another user logs on.
1 Basic Principles
1.3.1 Symbols 1.1 Introduction 1.2 Access
1.3.1.1 Symbols in the SQMS
Select data record

Delete data record / Remove data record from list
(multiple selections not possible)
Open/display data record Select data record

(multiple selections possible)
Edit data record
Sort data records in ascending/descending order
Open search dialog / start search
Navigate between data records
Open date selection
Reject selection
Copy data record
* Mandatory field
Display part quality history
1.3.1.2 Symbols in the Manual

E Introduction General information
1 Action button The numbers on these buttons indicate the order in which the actions to be carried out on the edit screen are
to be performed. Explanations of the actions can be found next to the relevant screenshots.
H Note Additional and explanatory information about the edit screen shown.
1 Basic Principles
1.3.2 Layout of the Edit Screens 1.1 Introduction 1.2 Access
1 2 3
1 Language selection
5 2 User currently logged on

6
7
3 Log-off button
4 Navigation bar
4 5 Path
8 8 6 Tab (the highlighted tab is active)
7 Header
8 Working area
9
9 Action bar
1 Basic Principles
1.3.3 Navigation 1.1 Introduction 1.2 Access
1 2 E The main system functions can be controlled

via the navigation bar.
1 In the navigation bar, click

a folder to call up the actions it contains, to
create an action or to search for or manage
data in the
SQMS.
2 Then click the link in the folder describing the

action that you want to carry out.
H If there are two numbers in parentheses next

to an action in the ToDo list, the last number
indicates the total number of actions involved.
The first number indicates how many of these
actions you have not yet called up.
To find out how you can ensure that the

relevant actions are displayed in your ToDo
list, see Section 1.4 "Administration".
1 Basic Principles
1.3.4 ToDo List (1 of 2) 1.1 Introduction 1.2 Access
E For certain actions, the ToDo list acts as a

mailbox. Daimler AG or your employees can
post complaints, test reports/series, re-
qualification requests, additional samplings
1 and, if necessary, reminders to your ToDo
2 list for processing.
1 Click the "ToDo list" folder.
2 Then click the link for which you want to view

or call up the actions that have been posted.
H It may be the case that extremely urgent

actions have been posted to your ToDo list
(particularly complaints). Each "ToDo" is also
accompanied by an email. If you are absent,
make sure that a substitute can access your
ToDo list and read your emails (see Section
1.3.11 "Maintaining Substitutes").
Actions can only be posted to ToDo lists

belonging to registered users.
1 Basic Principles
1.3.4 ToDo List (2 of 2) 1.1 Introduction 1.2 Access
1 H 1 To view an action posted to your ToDo

list, click the icon.
In some cases, the edit screen may be wider

than the screen. If so, scroll to the right to
see all of the information.
H In the selection, an action is

red if it has not yet been opened,
or black if it has already been called up.
Once the actions have been called up, they

are arranged in chronological order. The last
entry appears at the bottom.
Using the sort function above the list of

actions, you can sort the actions in ascending
or descending order depending on the
column criterion.
1 Basic Principles
1.3.5 Printing 1.1 Introduction 1.2 Access
E When you choose the "Print" function, the

system generates a PDF file that you can
save, print or send.
1 To generate a PDF document, click "Print" in

the action bar.
2
2 Then click in Adobe Acrobat Reader to
print the document.
H The "Print" function is available on many

different screens, such as:
 Submit
 Part quality history
1  Complaint
 Test report/series
 Sampling report
1 Basic Principles
1.3.6 Online Help 1.1 Introduction 1.2 Access
E The "Online Help" function provides SQMS

users with assistance in processing any of
the actions supported by the system.
The information provided relates to the

content of the screen from which the
function is called up.
1 To call up the information available for the

H current screen, click "Help" in the action bar.
H A window then appears containing

information about the layout, content and
possible actions.
1 Basic Principles
1.3.7 Search 1.1 Introduction 1.2 Access
In the SQMS, you can search for data in different ways.
Detailed description
Search type Brief description
in
This function allows you to call up actions directly (providing you know the relevant
Quick search Section 1.3.7.1
action number).
This function offers various filters (for restricting the search results) allowing you to
(Standard) search Process section*
search for actions whose numbers you do not know.
This function allows you to find out, at parts level, the contacts in your company
Search for contacts Section 1.3.7.2
(providing this is entered via the SQI) and at Daimler AG.
Display part details In "Part details", you can find out the parts approval status for individual plants. Section 1.3.7.3
Select parts or search for You can select parts in different areas of the system or search for specific people. Sections 1.3.8.2 and
persons Instructions on how to do this can be found in the "Modules" section. 1.3.8.3
* The search screens for actions (samplings, re-qualification, complaints, test report/series) vary depending on the process; fo r this reason, they are described in their
own separate sections.
1 Basic Principles
1.3.7.1 Quick Search 1.1 Introduction 1.2 Access
Prefix code Application to be started 1 In the screen, enter the prefix code assigned
in the adjacent table to the action that you
would like to display.
1 2 PS Test report/series Then enter a " " (space), "-" or "_", followed
by the action number (e.g. PE-100028).
PE Initial sampling report If you have a multi-digit action number
containing a period followed by another
PQ Re-qualification number (e.g. PR-100028.1), this means that
the last number stands for the version of an
PR Complaint action.
Within a PPAR, you cannot open a different
PM Sampling report version from the one you are currently in
(enter the number in the quick search with
the version or use the part quality history for
PP Sampling plan
this purpose).
In other processes, you can open any
version and see all the versions that have
been created.
2 To call up the action, click "Open".
H The use of wildcards ("*", "?") is not

permitted in the quick search.
1 Basic Principles
1.3.7.2 Searching for Contacts (1 of 5) 1.1 Introduction 1.2 Access
John Public
E In the SQMS, suppliers can specify a
particular employee as a contact for each part
(see Section 1.4 "Administration").A search
function (see explanation below) is available
that enables you to find out which employees
have been specified as contacts for a
particular part both at the supplier and at
1 Daimler AG.
1 To view the contacts defined in the system

for a particular part, click the "Contact
details" folder and then "Search" in the
navigation tree. The search screen shown
above is then displayed.
1 Basic Principles
3 1 In these fields, enter the detail number

and/or part designation. The wildcards "*"
and "?" can be used here. The "*" stands for
1 any number of characters, while the "?"
2 stands for a single character.
2 Then click the icon next to "Display
parts" to display the assigned contacts for
the selected part(s). Depending on how the
search has been refined, one or more parts
with the corresponding contacts are
displayed.
3 If you do not know the detail number or

designation, click the icon next to the
"Detail no." field to call up a screen in which
you can search for parts (see Section 1.3.8.2
"Selecting Parts").
H A maximum of 100 parts are displayed. If more

than 100 parts match your search criteria, the
first nine results are displayed. You also
receive an error message and you should refine
your criteria further.
1 Basic Principles
1 In the row for the relevant component, click

the icon to call up the details for the
contacts at Daimler AG. Select a "QMI /
Org. Profiles" combination here as follows:
"QMI" indicates which Daimler AG plant (e.g.

1 code 050 for Sindelfingen) is supplied with
the part in series production.
"Org. Profiles" indicates the following:
1. Contact for reject/complaint process in
the series procution phase: "QM Plant".
2. Contact for sampling process:
„Purch.Part".
H This mask is normally wider than the screen.

In the screen, scroll to the right to view all
the information about contacts in your
company (see the next slide).
1 Basic Principles
1 In the row for the relevant component, click

the icon to call up the details for the
contacts in your own company. Note that
different contacts may have been defined for
different Daimler and supplier plants.
1
The following information is displayed:
 QM supervisor
 Contacts for complaints
 Contacts for sampling
H SQMS users with administrator rights can

define and manage contacts in your company
at supplier, supplier plant and parts level
themselves (see Section 1.4.1
"Administration Concept").
1 Basic Principles
Daimler contacts view 1 In the action bar, click "Close". You then
return to the search screen.
John Public
JJONES James Jones James Jones 0123456789 H When you click "Cancel" again in the search
WTHOMPSWilliam Thompson William Thompson 0123456789 screen, you return to the start screen (not
GWILSON George Wilson George Wilson 0123456789 pictured).
MWILLI Mark Williams Mark Williams 0123456789
Supplier contacts view
John Public
mbaker
Michael Baker
Michael Baker
XYZ
0123456789
1 Basic Principles
1.3.7.3 Displaying Part Details 1.1 Introduction 1.2 Access
John Public
E You can use the "Parts details >> Search"
screen to find out the plants for which your
parts have been approved.
1 Call up the screen via the navigation tree

(Part details > Search).
3 2
1 H 2 To search for a part, enter a detail number or
use the icon next to "Detail no.".
SAMPLE SUPPLIER
H 3 To start the search for part details, click the

icon next to "Display parts".
H If you want to sample a part number, there

must not be a tick in the column „code not
applicable”.
The results list contains part details

originating from upstream Daimler AG
systems. To view information about, among
other things, validity, drawing geometry
status and blank release, scroll to the right.
The numbers in the "Valid for" column
represent the plants. The numbers are the
plant numbers (see Section 2.5.2 "Selecting
the Sample Recipient").
1 Basic Principles
1.3.8 Frequently Used Modules 1.1 Introduction 1.2 Access
The SQMS is modular in structure. On the one hand, this applies to the processes mapped in the SQMS; on the other hand, cycles are also
repeated across processes and the administration – the most frequent of these are described in the following. Reference is made to these
modules at the relevant points in the manual, which makes the process diagrams clearer and more concise.
Detailed description
Module Brief description
in
1. Selecting the Supplier
This module explains how to search for and select a supplier plant. Section 1.3.8.1
Plant
2. Selecting Parts This module explains how to search for and select detail numbers and parts. Section 1.3.8.2
This module explains how to select people (e.g. contacts). You can only select people
3. Selecting People Section 1.3.8.3
who are registered and activated in the SQMS.
This module explains how you can add and upload important files/documents in the
4. Adding Files Section 1.3.8.4
SQMS so that you can include them with your data in the SQMS.
1 Basic Principles
1.3.8.1 Module for Selecting a Supplier Plant 1.1 Introduction 1.2 Access
John Public E A supplier plant (manufacturing location)

only has to be selected in the sampling
process (see section 2.2.2 "Selecting the
H
Supplier Plant").
1
1 To start the search for the plant, click the
icon.
H You can filter the selection of supplier plants

by entering details. To do so, enter search
John Public criteria. The wildcards "*" and "?" can be used
here. The "*" stands for any number of
characters, while the "?" stands for a single
character.
SAMPLE SUPPLIER New York Puddle Lane
2 SAMPLE SUPPLIER New York Puddle Lane
SAMPLE SUPPLIER New York Puddle Lane 2 Select the supplier plant.
SAMPLE SUPPLIER New York Puddle Lane 3 Then click "Apply".

1 Basic Principles
1.3.8.2 Module for Selecting Parts (1 of 2) 1.1 Introduction 1.2 Access
John Public E Parts (part numbers) can be selected in all

processes and during administration. In some
cases, you can only select individual parts; in
other cases, you can select multiple parts
simultaneously.
2 1
1 You can also enter optional search criteria
(e.g. the part number).
2 To start the search, click the icon.
H You can use the wildcards "*" and "?" when

entering your search criteria.
Add an "*" to the end of an incomplete string.
The "*" stands for any number of characters,
while the "?" stands for a single character.
If the search leads to more than 100 results,
refine your search by entering additional
search criteria.
The search results only contain the parts
for which a purchasing contract referring
to an eight- or nine-digit supplier number
exists.
1 Basic Principles
1.3.8.2 Module for Selecting Parts (2 of 2) 1.1 Introduction 1.2 Access
1 Select the part(s) from the search results.
John Public
SAMPLE SUPPLIER
H
2 Click "Apply" in the action bar.
H To select/deselect all the parts listed, click

the multi-selection.
1 Basic Principles
1.3.8.3 Module for Selecting Persons (1 of 2) 1.1 Introduction 1.2 Access
John Public E Persons can be selected in all processes and

during administration.
H 1 To start the search for a person entered in

1 the system, click the icon in the search
screen.
H You can further refine your search by

entering search criteria.
Use the wildcards "*" and "?" here. The "*"
stands for any number of characters, while
the "?" stands for a single character.
1 Basic Principles
1.3.8.3 Module for Selecting Persons (2 of 2) 1.1 Introduction 1.2 Access
John Public 1 Select the required person from the selection

list displayed.
Tom Miller Tom Miller TMILLS

2 Now click "Apply" in the action bar. You will
Jane Smith JSMIT
then return to the initial screen.
Jane Smith
1
H The function allows you to sort the
search results in ascending or descending
order.
1 Basic Principles
1.3.8.4 Module for Adding Files (1 of 2) 1.1 Introduction 1.2 Access
John Public E The option of adding file attachments is

available in all processes. You can add one or
more files.
1 1 Click the icon. A pop-up window appears
that you can use to search for files on your
computer or in your network.
2 To select a file, click "Open".
H Each attachment must not exceed 20 MB.

You can also upload attachments in
compressed form (e.g. zipped).
You can only select one file at a time. If you

want to add more than one file, you have to
repeat the procedure for each file.
1 Basic Principles
1.3.8.4 Module for Adding Files (2 of 2) 1.1 Introduction 1.2 Access
1 You have the option of adding a comment

about the content of the file.
2 To upload the file to the SQMS and save it in

the SQMS database, click "Save"
H
in the action bar.
1
H If you want to discard the selected file, click

the icon.
2
1 Basic Principles
1.3.9 Emails 1.1 Introduction 1.2 Access

You will receive an automated email in the following cases:
Reason for email notification Recipient

E The SQMS sends automated emails (parallel
PPAR forwarded for release by supplier Select person at supplier plant to entries made in the "ToDo" list) that notify
PPAR sampling capability is rejected SQI contact, releasing specialist at supplier, CC: Author the relevant persons of 8D Reports, test
reports/series and so on to be processed
and show how to navigate to these actions.
PPAR sampling capability is acknowledged Author of the PPAR, CC: SQI contact
PPAR has been forwarded to another inspector Daimler employees, CC: SQI contact Non-automated emails from users to
Sampling result available (sampling report) SQI contact, CC: Author of the PPAR H contacts (e.g. via the "Info to" function) are
New ticket for an existing complaint Current specialist at supplier plant sent via personal email programs. The SQMS
opens these programs and forwards the
Removal of ticket from an existing complaint Current specialist at supplier plant
subject and navigation instructions to the
New complaint SQI contact addressees.
Supplier's statement about ticket rejected Current specialist at supplier plant
New version of complaint Current specialist at supplier plant
New test report/series created SQI contact
TR/S has been sent to the supplier for processing SQI contact
Reminder of acceptance deadline for TR/S Current specialist at supplier plant
Excessive period elapsed since TR/S has been processed Current specialist at supplier plant
Note re expiry of TR/S acceptance deadline Current specialist at supplier plant

Missed deadline for D3-D6 feedback Current specialist at supplier plant
Request for re-qualification of SR part within four weeks Current specialist at supplier plant
1 Basic Principles
1.3.10 Reminders (1 of 2) 1.1 Introduction 1.2 Access
E A reminder system is set up in the SQMS to

help with processes.
Reminders are stored (exclusively) in the

personal ToDo list of the employee
responsible (see Section 1.4
"Administration"). This employee is also
1 informed by email.
1 Click the "ToDo list" folder. To call up any

reminders received, click "Reminders".
2
2 To view a reminder, click the icon.
1 Basic Principles
1.3.10 Reminders (2 of 2) 1.1 Introduction 1.2 Access
Reminders are sent for the following reasons:
Reason for reminder Recipient Deadlines
Reminder of acceptance deadline for TR/S Supplier contact (SQI) 7 days before deadline
Excessive period elapsed since TR/S has been processed Current specialist 7 days after deadline
Missed deadline D3 (actual expectation) Supplier contact (SQI) As specified in 8D Report
Missed deadline D6 (scheduled deadline D5) Supplier contact (SQI) As specified in 8D Report
Missed deadline for re-qualification feedback Supplier contact (SQI) Deadline expired
1 Basic Principles
1.3.11 Maintaining Substitutes (1 of 6) 1.1 Introduction 1.2 Access
Substitutes can view the ToDo list of the

E
substituted person. If you are absent, you can
use this function to ensure that your ToDo's
are processed on time.
You can create/delete as many substitutes as

you need.
1 First click the "Master data" folder in the

navigation tree, and then click "Substitutes"
to create a substitute.
H The rules on deputization do not affect the

emails that are sent; these will continue to be
1 sent only to the person in whose ToDo list
the action has been posted.
1 Basic Principles
E When you appoint a substitute for the first

time in the SQMS, you first have to specify
your superior's email address.
1 1 If your superior has access to the SQMS, you

can select the email address by clicking the
icon. Alternatively, you can enter the email
address directly.
2 Now save your entries.
3 To select a substitute from the persons

3 stored in the system, click "Add".
H Only persons who are registered in the SQMS

can be appointed as substitutes.
2 Rights for editing actions cannot be

1 transferred to substitutes as they are always
person-specific (see Section 1.1.5 "Role
Concept"). When selecting your substitutes,
therefore, make sure that the persons you
select have sufficient authorizations.
1 Basic Principles
John Public 1 To display all the people registered in the

SQMS under your eight-digit supplier
number, click the icon (see Section
1
1.3.8.3 "Selecting People").
H
H You can further refine your search by

entering search criteria.
Use the wildcards "*" and "?" here. The "*"
stands for any number of characters, while
the "?" stands for a single character.
1 Basic Principles
John Public 1 Select the required person from the search

results.
Michael Baker MBAKE

2 Now click "Apply" in the action bar.
Michael Baker
Jane Smith Jane Smith JSMIT
Tom Miller Tom Miller TMILLS
1 Basic Principles
1 Click "Save" in the action bar. The persons

you have added as substitutes can now
access your "ToDo" list.
If you want to add more substitutes, repeat

the procedure as of step 3 "Maintaining
Substitutes" (3 of 8).
Tom Miller Tom Miller

Tom Miller
2 To return to the main screen, click "Cancel"
in the action bar.
3 To remove a substitute from the list, click

the icon next to the relevant substitute.
3 Tom Miller Tom Miller

Tom Miller 4 Save your entries.
1 2 To return to the main screen, click

5 "Cancel" in the action bar. You can also
add or delete other substitutes.
4 5
1 Basic Principles
How to take on the role of substitute:

1
Open the selection list in the navigation bar
under "Select substitute".
1 Click the person for whom you want to act as

2 a substitute.
3 If your own ToDo list appears again, select

Jane Smith the empty (blue) field in the selection list.
2
H Note that emails will continue to be sent to

the substituted person. If you are going to be
absent for a long time, therefore, the
substitute should be defined in the QMI as
the contact for the relevant process (see
Section 1.4.3 "Assigning SQI Parts").
The field highlighted in blue shows you which

3 user's ToDo list you are currently viewing. If
the empty field is highlighted in blue, this
means that you are viewing your own ToDo
list.
1 Basic Principles
1.4.1 Administration Concept (1 of 2) 1.1 Introduction 1.2 Access
SQMS users with administrator rights can define and manage contacts in their company at supplier, supplier plant and parts level themselves. Contacts for
sampling and complaints and QM supervisors (sampling and complaints) can be defined.
The assignment options are described in detail in the following sections.
Assignment of contacts via
Supplier level Sample supplier

(eight-digit supplier no.)
"Supplier Contact Person"
(Section 1.4.2)
Supplier plant level
Plant A Plant B Plant C
(nine-digit supplier no.)
Assignment of contacts via

Parts level A2042160xxxx A2042160xxxx A2042160xxxx
A2042160xxxx A2042160xxxx A2042160xxxx "Assigning SQI Parts"
(Detail no.) A2042150xxxx A2042160xxxx A2042170xxxx (Section 1.4.3)
Important: You must have administrator rights in order to perform administration tasks (see Section 1.1.5 "Role Concept").
1 Basic Principles
1.4.1 Administration Concept (2 of 2) - Example 1.1 Introduction 1.2 Access
Responsibility / contact
Supplier level The contacts responsible at the
(eight-digit supplier no.) QM supervisor at supplier plant receive the actions
supplier level initiated by Daimler AG in their ToDo
No
list.
Sample supplier Contact for complaint
Yes
They are also informed by email.
defined? Contact for
complaint at
supplier level Using a complaint as an example,
this diagram shows who in the
Supplier plant level No
(nine-digit supplier no.)

supplier's company receives the
QM supervisor Yes QM supervisor for action for processing.
defined? supplier plant
Plant A Plant B Plant C No
Contact for complaint

Yes Contact for
defined? complaint for
supplier plant
Parts level (detail no.) No
A2042160xxxx A2042160xxxx A2042160xxxx

Contact for complaint
Yes Contact for
A2042160xxxx A2042160xxxx A2042160xxxx defined? complaint
A2042150xxxx A2042160xxxx A2042170xxxx for part
Complaint by Daimler AG
1 Basic Principles
1.4.2 Supplier Contact Person (1 of 4) 1.1 Introduction 1.2 Access
1 To maintain contacts for the sampling and/or

complaints processes at supplier or supplier
plant level, click the "Master data" folder in
the navigation tree and then "SPL contact
person".
H The person who signed the user agreement

(QM supervisor at supplier level) has already
been defined by Daimler AG as the contact.
1 He can only be changed, not deleted. If you
have any questions about this, call the hotline
on +49(0)711-17-95120.
If the supplier has not defined a contact, the
QM supervisor is responsible for all processes
and parts (detail numbers).
1 Basic Principles
1 If you want to set a contact for the complaints

process or the sampling process at supplier
level, click the icon in the "Contact for
4 complaints" or „contact for sampling“ column
(see section 1.3.8.3 "Selecting People").
Contact for complaints Q Contact for complaints LOG
2 3 2 If you want to change the QM supervisor, click

the icon in the "SPL QM supervisor"
1 column. Important: When re-assigning roles,
send an email to sqms-support@daimler.com
as well, specifying the name of the new QM
supervisor and your supplier number.
3 Click , if you want to set a hotline

number.
4 If you want to set further contacts at supplier

plant level, click "Add" in the header.
H The "Add" option is only available if you have

other supplier plants that supply Daimler AG
but are not yet listed.
1 Basic Principles
1 In the selection list, use the supplier index to

first select the supplier plant for which a
(further) contact is to be set.
2
Then click the icon in the "SPL QM
supervisor" column if you want to add the QM
supervisor at the supplier plant (at plant
1 2 level).
To add a contact for the supplier plant to the

relevant process (at plant level), click the
icon in the "Contact for complaints" or
"Contact for sampling" column.
Click , if you want to set a hotline
number.
3
3 Save your entries.
1 Basic Principles
1 You can delete individual contacts from the

system by clicking the icon at the
relevant point.

2 To delete all the contacts set for a supplier plant,
first select the plant in question ( ).
2
1 3 Then click "Delete marked elements". The
supplier plant and all of the associated
contacts are then deleted from the SQI.
4 3
4 To return to the main screen, click "Save"

and then "Cancel".
H The QM supervisor can only be changed, not

deleted.
1 Basic Principles
1.4.3 Assigning SQI Parts (1 of 6) 1.1 Introduction 1.2 Access
The SQI (supplier quality index) allows suppliers to assign to each part (detail number) one (individual) employee as a conta ct for the
sampling and complaints processes (8D Report and test report/series). A contact can be assigned to multiple detail numbers. The
assignment involves three stages:
Level Steps
 Set filter
1. Select parts  Start search
 Select parts 1
 Choose process
2. Select employee  Choose person
 Assign selected employees to selected

3. Assign parts and employees parts (matching) 1 To maintain contacts for parts at
detail number level, click "Assign
 Save LQI Parts" in the navigation tree.
1 Basic Principles
1 To filter your search, first enter the relevant

data about the parts to be selected (filter
function).
1 Contact for complaints Q Contact for complaints LOG

2 To start the search for the parts, choose
either "Search for assigned parts" (if contacts
for sampling and/or complaints have already
been maintained) or "Search for unassigned
H
parts" (if no contacts for sampling and/or
2 complaints have yet been maintained).
H If the search yields a high number of results,

you can filter these by entering further search
criteria. Then start the search again (see 2 ).
Note:
The single arrows allow you to move
forward/backward 50 positions in the
selection.
The double arrows allow you to go straight
to the beginning or end of the selection.
1 Basic Principles
1 Select the parts for which you want to

appoint, change or delete a common contact
(select parts).

If you want to select all the parts displayed,
select the next to "Detail no.".
2 To select a contact for the complaints or

sampling process relating to the selected
parts, click the icon in the "CP complaint"
(left) or "Sampling CP" (right) column (see
2 section 1.3.8.3 "Selecting Persons").
H On the next slide, you will be shown how to

make assignments for the complaints
process. The explanations relating to the
assignment of contacts to the sampling
process apply accordingly.
1 Basic Principles
1 To assign the selected person to the

selected parts (detail numbers), click
"Apply CP complaint" or "Apply CP
sampling" (matching parts and persons). If
you want to supply more than one plant
with a part, you can define different
contacts for each plant.
2 To delete contacts from parts, select the

relevant part(s) ( ) and then click "Delete
CP complaint" or "Delete CP sampling".
1 Basic Principles
1 When you click "Save", the assignment is

logged in the database.
The search for assigned/unassigned parts
that was carried out previously is also carried
out again.
2 When you click "Cancel", you return to the

start screen.
H Important:
Do not click "Save" if you still want to add
further contacts to the selected parts under
"Search for unassigned parts", otherwise the
parts that you selected earlier will no longer
be displayed. Any further assignments would
1 2 then have to be made via "Search for
assigned parts".
1 Basic Principles
1 You can delete individual contacts by

clicking the icon next to the relevant
name.
2 If you want to delete all the contacts for a

part, first select the relevant parts ( ) and
then click "Delete marked elements".
3 Save your entries.
1 4 Click "Cancel" to return to the start screen.
3 2
4
H The search for assigned/unassigned parts
that was carried out previously is also carried
out again.
1 Basic Principles
1.4.4 Selecting the Language (1 of 3) 1.1 Introduction 1.2 Access
1 If you want to select a different language for

H the SQMS, log on to the Daimler Supplier
Portal (see section 1.2.2 "Logging on via the
Daimler Supplier Portal"). Then click "Edit My
Profile".
H If you want to select a different language for

the Daimler Supplier Portal , this can be
done in this screen too under "Language".
This change of language is not applied to the
SQMS, however.
1 Basic Principles
E To permanently set a language for the SQMS,

scroll down to the bottom of the page.
John Public
1 Select your preferred language. Note that the

SQMS supports German and English only.
2 Click "Save changes".
1 Basic Principles
1
1 You can also select the language
directly in the SQMS, although the
setting is not changed. You can
choose between German and English.
When the language is changed, the

H start screen is displayed
automatically.
2 Abbreviations
Abbreviation Explanation Abbreviation Explanation
addr. address dept. Department
Attach. Attachment desig. Designation
B Ready for sampling DGL Drawing geometry level
CG Construction group dign. Diagnose
Chap. Chapter DIR Design implementation report
CIDC Color identification code Diss. Opin. Dissenting Opinion
Color design. Color designation DM Deadline Monitoring
CP Contact person DRT Theft-relevant parts
CR Documentation relevant to certification E Development
CSG Construction sub group EC Error class
D-PC Process decision E/E Electrics/electronics
D-PRO Process decision EN End number
D-PRT Part decision ES1 Part number supplementary code 1
D-PT Part decision ES2 Part number supplementary code 2
DAI Daimler E status Development status
2 Abbreviations
ESWFT First part for series tools L invalid

F Color LFT supplier
F status Color status LU Scope of supply
FD-C Final decision for color SQI Supplier quality index
FD-PPR Final decision for PPA-R Maint. maintenance
FIKZ Color identification code MSC Market-specific certification
FC Fault class no. Number
forc. forecast OD Overall decision
G Green Org. Profiles Organization Profiles
HW status Hardware status PE Initial sample inspection report prefix
ID Identification PF Sample inspection report prefix
IMDS International material data system PPA Production process and product approval
KEM Design implementation report PPA-R Prod. process and product approval report
L Certification-relevant parts PM Sampling card prefix

PNO Part number
2 Abbreviations
ppm Parts per million QMI Quality manager index
PQ Prefix requalification Qty Quantity
PP Prefix sampling plan R Red

Ref. Reference part
PR Complaint prefix
Req Requalification
Proc. dept. Processing department
SB Specialist
Prod. status Production status
schdl. scheduled
PS Series test report prefix
SDR Series Delivery Release
PT Prefix ticket
SIR Sample inspection report
Q Quality
SN Part number
Q status Quality status SR Safety-relevant parts
QDX Quality Data Xchange SOP Start of production
QG Quality gate Spec. Specification
QM Quality manager SPL Supplier
QM SQ Quality management - sample inspector SQE Supplier Quality Engineer
analyst
2 Abbreviations
SR Documentation relevant to security w/o part Without part

SR Sampling Report X Canceled
src. Causer Y Yellow
PIECE Unit ZB Assembly
STR Series test report Back Back
SV Specialist Verifications
SW Software
SWF Software filter
TEHE Part origin
TKT ticket
TRP Theft relevant part
TR/S Test Report/Series Production
U circulating
VDA German Automotive Association
Ver. Version
3 Glossary
Term Process Explanation

Administra-
Administrator One of the four possible roles for suppliers in the SQMS (see "Roles").
tion
Tasks, competencies and responsibilities (TCR) are defined for each supplier relationship in
the n-tier environment and documented in a purchasing contract. The Daimler Purchasing
TCR matrix Sampling
department has defined the possible variants in the Tasks/Skills/Responsibilities matrices
A, B, C and E.
Description of design changes to a part. Included in the "part quality history" for
Modification scope Sampling documentation purposes. When new parts are sampled for the first time, enter "New part" in
the "Modification scope" field.
When assigned administrator rights, suppliers can use the "Maintain contacts" function at
Administra-
Maintain contacts process level (sampling / complaints) to specify contacts both for their supplier plant and for
tion
all the other suppliers.
The term "model series" is an umbrella term for similar vehicles and engines. In the BOM, all
vehicle variants (in a vehicle model series) and engine variants (in an engine model series)
Model series (MS) General are documented under the model series. Model series include the A-,B-,C-,M- and S-Class
(e.g. model series MS 203 with type W 203); model designations include W = sedan; S =
station wagon; A = cabriolet; R = roadster: V = extended types; CL = coupé.
Model series (MS) -
Sampling New model series specially for directed part sampling in plant 9999 "Global"
Directed part
3 Glossary
In the sampling process, suppliers demonstrate that they have complied with the
requirements of the customer (Daimler AG). The positive result of initial sampling is series
shipping approval. In a new product project (vehicle launch), sampling starts with QG C of
the product development process in accordance with the MDS and ends at the latest when
Sampling Sampling the first production test begins (Pro1). In series production, sampling for change years and
model refinements must be carried out in accordance with VDA Vol. 2 and MBST13.
Sampling reasons must also be given in accordance with these requirements. The conditions
for achieving series shipping approval must be reviewed at appropriate intervals by the
supplier (re-qualification).
Sampling plan Sampling The sampling plan documented the plan process prepend a sampling.
There are three types of sampling: Technical sampling (encompasses sampling, part and
Sampling type Sampling
process), color sampling, and software sampling.
A check carried out by an employee of Daimler AG to determine whether or not a PPAR
created by the supplier is plausible and complete. Once the PPAR documents and the sample
Sampling capability Sampling
parts received at the QM unloading point have successfully undergone a plausibility check,
sampling capability is ensured and specialist verifications are assigned.
The sampling reason is the reason why sampling is performed. A distinction is made here
between "initial sampling" and "miscellaneous samples". Initial sampling may only be carried
out with parts originating from production tools and manufactured entirely using standard
Sampling reason Sampling
manufacturing equipment under normal series production conditions (see VDA Vol. 2,
Section 4.5.2). Note from MBST: Series shipping approval is not granted for miscellaneous
samples.
3 Glossary

The sampling form is independent of the sampling type and sampling reason. The sampling
form is selected in the first PPAR version and retains its value across all PPAR versions. Two
sampling forms are currently relevant:
Sampling form Sampling Consolidated part / supply scope / component sampling: Individual or consolidated parts
supplied to a Daimler plant. Directed part sampling: Directed parts supplied by a supplier for
installation are sampled for all plants in the virtual plant "9999" and are assessed at a cross-
plant level.
Body-in-white The vehicle body shell.
Bundle parts are all part change statuses that constitute the sampling scope of a PPAR
Bundle part Sampling version. The term also relates to the reference part and integrated software, but not
assigned directed parts.
Digital signature General Legally binding declaration of intent
3 Glossary

Dialog General Central IT system containing parts data from the development and production phase.
Safety-relevant component characteristic. The SR characteristics are defined by
SR characteristic Requalificat.
Development.
Result of a specialist verification ("red" = rejected, "yellow" = conditional release,
Single decision Sampling
"green" = released).
Result of the supplier production process inspection performed by the Daimler AG Quality
Decision - Process (D-P) Sampling
department.
Summary of the individual part inspections (e.g. material, functional, dimensional or
Decision - Part (D-PRT) Sampling
corrosion testing), which is only as good as the worst individual result.
Supplementary code The supplementary code contains additional information within a detail number. ES1
Sampling
(ES) contains information about variants; ES2 contains information about color.
When a part is sampled at a particular quality level in order to achieve series shipping
approval, this is known as "initial sampling". Further sampling at the same quality level is
Initial sampling Sampling
known as "additional sampling". Responsibility for initial sampling lies with the Daimler AG
plant in which the part to be sampled has the earliest series production breakpoint.
3 Glossary

At single part level, the first off-tool part is the first part that was manufactured using
production tools and is of sufficiently high quality (geometrically and functionally) to undergo
First off-tool part further processing in the series production process. Production of the single part is ensured.
Sampling
(ESWFT) This involves not only the suitability of the single part in terms of quality, but also the
safeguarding of production equipment under series conditions in terms of cycle time and
automation.
Color sampling is a type of sampling and part of the sampling process (together with
technical sampling). The result of color sampling is the final decision on the color, which is
part of the sampling report. Color sampling involves assessing color parts in the overall
Color sampling Sampling
vehicle as part of paintwork meetings (color sample card). Material-specific checks (paint
technology sample card) and surface-specific checks (surface/grain sample card) are also
carried out.
Parts that can be installed in different colors due to design specifications are known as color
parts. The colors and material types are defined with equipment and color codes. Two four-
Color coding Sampling
digit supplementary codes (ES1 and ES2) are added to the 12-digit detail number. ES2 is the
color code.
Color sampling does not need to be carried out for color-neutral parts; only technical
Color-neutral part Sampling
sampling (production process and product release) is carried out.
Color status (F-status) Sampling A color part's color status corresponds to a specific version of color changes made to a part.
3 Glossary

Color part Sampling See "Color coding"
Verbal description of a fault profile (e.g. "Part broken"). Created by an employee of Daimler
Error description Complaint
AG.
Code indicating whether the fault is to be transferred to the ppm calculation at the supplier's
or Daimler's expense. SL=0: Fault is not ppm-relevant SL=1 : Fault is ppm-relevant SL=2 :
Severity level (SL) Sampling
Fault is ppm-relevant and particularly sever (in Sindelfingen only) SL=L : Logistical fault, ppm-
relevant
Source of fault Complaint A general note indicating the source of the fault (at supplier e.g. employee, machine etc.).
Cause of fault Sampling Technical cause of a fault.
The final decision is set by the QM as the result of the sampling inspection once all the
Final decision (FD) Sampling individual decisions have been made. The final decision is the result of sampling and is
communicated to the supplier in the sampling report.
Green (G) Sampling The result of the inspection did not reveal any non-conformities.
Hardware part number Sampling Special detail number for hardware components.
Hardware status
Sampling Special part change status for hardware.
(HW status)
3 Glossary

International material data system. The IMDS is the material data system used in the
automotive industry. All the materials used in vehicle manufacture are archived and managed
IMDS data record
Sampling in the IMDS. This is the only way of ensuring that the obligations placed on automotive
(IMDS)
manufactures, and ultimately suppliers too, through national and international standards,
laws and directives are fulfilled.
Integrated software is included as a bundle part in technical sampling. This is used for
documenting the software scopes in a flashware delivery scope. The decisions regarding
Integrated software Sampling
integrated software are referenced from a previous software sampling process and cannot
be overruled in the current technical sampling process.
Re- Verification of the conformity of the specification requirements with the current production
Conformity
qualification status of the ongoing series.
Design implementation This indicates which parts (part nos.) with which Q-status are allowed to be installed
General
notice (KEM) together. The KEM number currently in the system is displayed.
Long-term measure implemented by the supplier to permanently rectify the cause of a
Long-term measure Complaint
particular fault.
3 Glossary

Supplier index
General The supplier index indicates a supplier's plant or production site .
(SPL-I)
Using the SQI, detail numbers are linked with employees and/or contacts in the supplier's
Supplier quality index
Sampling QM department. The employees assigned at the most detailed level receive actions relating
(SQI)
to the relevant part number in their ToDo list.
"QM directed parts"

Sampling New client specially created for directed part sampling in plant 9999 "Global".
client
Sample Sampling See "Initial sample"
Samples, other (N) Sampling See "Other samples"
A sample card was originally a physical form that acted as a "signpost" for a sample from QM
via the specialist department and back to QM. The sample card contains information about
Sample card Sampling the part, the sender and the recipient. The specialist department also documents the result
of its inspection on the sample card. The functionality of the electronic sample card is
mapped in exactly the same way in the SQMS.
3 Glossary

The sampling inspection involves the verification of samples. The samples are inspected and
Sampling inspection
Sampling assessed on the basis of the agreed, defined requirements. The results are documented. A
(MP)
sampling inspection involves multiple specialist verifications.
Repair or parts replacement due to a fault. Associated with fault follow -up costs (rework
Rework (NA) Complaint
costs).
As well as initial sampling, additional sampling is another reason for sampling. Additional
sampling can be carried out as a result of a "yellow" or "red" final decision, even if
documents are submitted later. The most important thing here is that only the PPAR version,
Additional sampling Sampling
and not the parts change status, is incremented upward. If you sent parts to Daimler AG in
the first sampling run, please indicate this when the parts are released in case additional
sampling needs to be carried out.
Not OK
Complaint Parts for which a complaint has been received.
(NOK)
3 Glossary

Measure indicating the frequency of faults. "Parts per million" defines the fault rate and is
Parts per million (ppm) General
measured in "defective quantity per 1,000,000 units" (ppm).
Supplier index
General The supplier index indicates a supplier's plant or production site .
(SPL-I)
The function for adding attachments to the PPAR enables suppliers to attach their own
documents (e.g. functional checks) to the sampling action as verification that sampling has
PPAR attachments Sampling
been performed. The requirements specified in VDA Vol. 2 and MBST13 must be taken into
account here. The attachments required depend on the submission level and sampling type.
Form containing various sampling data (e.g. addresses, sampling type, sampling reason,
PPAR cover sheet Sampling
submission level, affected parts) (VDA standard).
Designation showing the categorization of action numbers assigned by the SQMS. All action
numbers begin with "P" (for prefix). The second letter shows the process assignment (E =
Prefix General
initial sample sampling report, R = complaint, S = test report/series, T = ticket – for Daimler
AG employees only). This is followed by a six-digit number.
Non-conformity Requalificat. Identification of non-conformities relative to customer specifications.
3 Glossary

The production process and product release involves not only the component itself, but also
the processes involved in the manufacture and transportation of the products. The release
therefore involves assessing the processes and products using relevant documents, records
Production process and
Sampling and initial samples in order to ensure that the prerequisites for the series shipment of
product approval (PPA)
specification-compliant products are in place at the supplier. The PPA process therefore
constitutes the final verification of the product, production and transport planning process
and, in the event of a positive result, results in series shipping approval.
The supplier must create a PPAR for each sampling process. This summarizes all the relevant
Production process and information and/or includes additional information/documents in the form of file
product approval report Sampling attachments or standard forms. A list of possible reasons for sampling (in accordance with
(PPAR) VDA Vol. 2 and MBST13) is provided by the system. The PPAR is a central element described
in detail in the process manual.
Profile General When users log on, they receive a profile comprising the user master data.
The test report / series is a communication element between the QM specialist and parts
supplier. It is used for controlling the material and/or cash flow. The test report / series is
Test report / series
Complaint created in the event of supplier faults, during the disposal of rejects or if restorable rejects
(TR/S)
occur and documents the complaint as a legally binding notification of defects against the
supplier.
3 Glossary

Administra-
QM supervisor One of the four possible roles for suppliers in the SQMS (see "Roles").
tion
Using the QMI, detail numbers are assigned within Daimler AG with QM employees. The
Quality manager index Administra-
plant, department, team and specialist are relevant. Further differentiation is possible. The
(QMI) tion
equivalent on the supplier's side is the SQI.
Quality status The quality status describes the exact drawing and geometry level as well as all statuses and
General
(Q-status) changes of a production-related nature.
Quality data exchange Interface description (standard as per VDA) regarding the exchange of quality data in
General
standard customer/supplier relationships in B2B.
Similar detail numbers can be bundled in the PPAR, meaning that only one sampling
inspection is required for multiple detail numbers. In this case, a part must be designated as
Reference part (ref.) Sampling a reference part (= reference part no.). Only the reference part is sent to Daimler AG in the
required quantity. Only reference parts can be found in the PPAR search. If you are searching
for a part in a parts bundle, use the part quality history. In the subsequent release process,
the results for the reference part can be used for the other parts in the bundle.
A complaint is a process that is initiated in the event of an increased rate of or recurring

Complaint Complaint
faults and is used for restoring the contractually agreed supply status.
3 Glossary

The re-qualification process aims to bring about the inspection of safety-relevant parts
Re-qualification Re-qualification subject to mandatory documentation for conformity with the specifications and is used for
product safety purposes.
In the SQMS, users receive access authorizations through the assignment of one or more
roles. One user can have more than one role, whereby the rights complement each other.
Authorizations enable users to edit/process data (read, enter, edit, delete) and to execute
actions (release, return to Daimler). Four roles are available for suppliers:
QM supervisor: Responsibility for quality management on the supplier side and the final
contact for all processes that have not already been assigned to a different employee at the
Role (concept) General supplier (see "Supplier quality index (SQI)").
Administrator : Managing the assignment of parts, processes and employees (SQI and
contact).
Specialist: This role enables users to process, but not execute, all actions required by the
supplier (with the exception of administration).
Approver: This role enables the supplier to return actions to Daimler AG or release them.
3 Glossary

Complaint notifications are used for notifying the supplier of complaints regarding purchased
Complaint notification Complaint parts. Complaint notifications prompt the supplier to implement remedial measures as
quickly as possible.
The detail number contains 10 digits and identifies identical parts. Together with the
Detail number General
supplementary codes and code letters, it forms a 19-digit class identifier for parts.
If the final decision about the sampling inspection is "green" (unconditional release), the
Series shipping supplier receives series shipping approval, which authorizes the supplier to supply parts for
Sampling
approval series production vehicles. If the final decision is "yellow" (conditional), the supplier receives
a conditional SSA (applies for a limited number of components or period only).
Series test report Complaint See "Test report / series".

In some cases, Daimler AG specifies tier 2 suppliers and other upstream suppliers (tier n
suppliers). These suppliers are known as directed part suppliers.
Directed parts Sampling
In series production, parts supplied by directed part suppliers to other (installing) suppliers
of Daimler AG are called directed parts.
Part number
General Designation of the detail number.
designation
3 Glossary

Miscellaneous samples (DIN 55350, Part 15) are products and materials that were not
Miscellaneous samples Sampling created entirely under normal series production conditions. Miscellaneous samples must not
be used for the PPA.
First-time logging of a defective purchased part in the 0 km range (e.g. by production). This
Ticket Complaint could be the logging of rejects or a defect (with or without part). The QEC tool is used for
defects in the field (> 0 km).
Unique number identifying a ticket. Each new ticket is assigned a new ticket number. The
Ticket number Complaint
plant and ticket version are also documented.
Supplier Portal General See "Supplier Portal".
Technical sampling Sampling See "Sampling type".
Parts change status General Umbrella term for the quality, color and development status of a part.
If suppliers sample a part for which the sampling result can be applied to other parts, they
Parts bundle Sampling
can bundle these parts and reference the sampled part (see also "Reference part").
3 Glossary
The part quality history documents a part's change history from the start of sampling to the
Part quality history Sampling discontinuation of a model series (drawing and geometry level, quality/color status, reasons
for changes).
Status that an action (e.g. specialist verification) may have. "Circulating" means that the
Circulating Sampling
specialist department has not yet reported its results.
The variant index identification indicates whether color variants are documented for the part
Variant index
Sampling or whether the variant is operating instructions (C = color variants; O = operating
identification
instructions).
Each full or partial run (prototype) of a sampling report / complaint / PPAR constitutes a
Version (Vers. / Ver.) General separate version. If a new process cycle is required for the same action, the version is
incremented by one. Version numbers are >= 1 up to n versions.
Prototype sample
Sampling Result of a sampling run with the sampling reason "miscellaneous sample".
inspection report (PSIR)
Action number General See "Prefix".
The MSC-Indicator indicates that a PPAR/PPA-Planning is sampling a batch of part numbers

that require a markect-specific certification (CCC-certification is the only one at the time). If
Market-specific
Sampling the MSC-Indicator is set only part numbers that require a market-specific certification can be
certification
sampled (see mask “part details” maginifier SR/CR). If it’s not set you can only sample parts
that don’t require a MSC.
3 Glossary

Depending on the customer-supplier relationship, the submission level to be used is defined
by the customer. The submission level dictates the scope of documents and, if necessary,
Submission level Sampling
samples to be sent or submitted to the customer for release and is based on the
requirements of the VDA. Possible submission levels are "1", "2" and "3".
In the case of long-term testing, for example, it may be necessary to log a preliminary result
Interim final decision Sampling on the basis of the feedback received thus far from the specialist verifications; this results in
an interim final decision, which can have a release no higher than "yellow" (conditional).
This is a transportation document uniquely identifying parts and containing information

Consignment slip Complaint
about the ticket.
In the SQMS, processes and workflows are implemented via ToDo lists and rights definitions
in the use cases and screens within the application. In the SQMS, the data control (workflow)
Workflow General
is administrated via the quality manager index (QMI) or through the direct selection of the
next processor.
Specialist with
General One of the four possible supplier roles in the SQMS (see "Role (concept)).
authorization to sign
3 Glossary

The drawing and geometry level (DGL) is a three-digit count number documenting the design
Drawing and geometry
General status and history of released drawings and/or CAD models and/or images (plant) and so on
level (DGL)
for a particular detail number (e.g. A, H detail numbers).
Drawing number Sampling Drawing numbers allow drawings to be uniquely identified.
During sampling, a directed part is assigned to individual bundle parts. In the context of the
Assigned directed part Sampling
PPAR, this assigned directed part is a component contained in the bundle part.
Placeholder used in searches. The "*" stands for any number of characters, while the "?"
Wildcard ("*" / "?") General
stands for a single character.
Repeat fault Complaint Repeat faults are recurring fault profiles on parts.
Umbrella term for assigned directed parts or integrated software (technical sampling). At a
Assigned parts Sampling functional level, these parts are assigned to the bundle parts of a sampling run and, during
the sampling inspection, influence the final decisions for the bundle parts.
The supplier parts status is a PPAR test attachment with which suppliers indicate which parts
Supplier parts status Sampling
they procure from sub-suppliers and what the corresponding release status is.
An assembly comprises at least two parts (single parts and/or sub-assembly) and is a
Assembly (Assy) General
complete production/assembly scope.
4 Contact
SQMS Manual for Suppliers
Q
Quality Management, Production and Systems; HPC: G162
Hotline
Tel.: +49(0)711 / 17 95 12 0
Fax: +49(0)711 / 30 52 18 56 49
Email: sqms-support@daimler.com
Service times: Monday – Friday 06:30 – 19:00 (GMT+1)
Daimler Supplier Portal

http://daimler.covisint.com
Daimler AG
D-71059 Sindelfingen
http://www.daimler.com
Basis: SQMS Version 4.6, Build 030 dated June 15, 2015

SQMS Manual For Suppliers: 1. General Information

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SQMS Manual for Suppliers

SQMS Version 4.6 – June 2015

The „General information" section contains an introduction to the

1.3 Overall 1.4 Administration

Prevention (Q) Series (QM)

QG C QG B QG A MY Model refinement package MY End of production

Test report/series (0 km)

1.3 Overall 1.4 Administration

1.3 Overall 1.4 Administration

SQMS Supplier Daimler

1.3 Overall 1.4 Administration

Logging of ticket and

 Suppliers are rapidly informed of quality complaints at Daimler

 Gapless and transparent documentation of complaints

1.3 Overall 1.4 Administration

SQMS objectives Sub-objectives System-side implementation

Uniformity of data Central inspection of sample parts in the PPA process.

Quality of purchased Cross-plant and model-series bundling of all data in a standardized

Linking of parts and actions with unique ID on part.

1.3 Overall 1.4 Administration

Technical prerequisites Organization requirements

Hardware: 1. The supplier has signed a user agreement on the basis of

1.3 Overall 1.4 Administration

Typical configuration of supplier roles:

1.3 Overall 1.4 Administration

1.1.7 System Interfaces 1.1 Introduction 1.2 Access

1.3 Overall 1.4 Administration

1.3 Overall 1.4 Administration

Schematic flow illustrating SQMS registration by supplier:

1.3 Overall 1.4 Administration

2 Then click "Login".

H The SQMS can only be accessed via the

1.3 Overall 1.4 Administration

1 Click "Collaboration & Tools" and then

2 In the application list, click "SQMS".

1.3 Overall 1.4 Administration

H E You are now logged on to the system.

H Internet Explorer allows you to scroll

1.3 Overall 1.4 Administration

1 To log off the system, click "Sign Out“.

1 H If you exit the application without having first

If several employees in your company use the

1.3 Overall 1.4 Administration

1.3.1.1 Symbols in the SQMS

Select data record

Open/display data record Select data record

1.3.1.2 Symbols in the Manual

1.3 Overall 1.4 Administration

5 2 User currently logged on

8 8 6 Tab (the highlighted tab is active)

1.3 Overall 1.4 Administration

1 2 E The main system functions can be controlled

1 In the navigation bar, click

2 Then click the link in the folder describing the

H If there are two numbers in parentheses next

To find out how you can ensure that the

1.3 Overall 1.4 Administration

E For certain actions, the ToDo list acts as a

1 Click the "ToDo list" folder.

2 Then click the link for which you want to view

H It may be the case that extremely urgent

Actions can only be posted to ToDo lists