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All rights reserved.
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High Performance Delivered
are trademarks of Accenture.
About Accenture
Accenture is a global management
consulting, technology services and
outsourcing company. Combining
unparalleled experience, comprehensive
capabilities across all industries and
business functions, and extensive
research on the world’s most successful
companies, Accenture collaborates
with clients to help them become
Achieving High Performance
high-performance businesses and
governments. With more than 180,000
Through Accenture Advanced
people in 49 countries, the company
generated net revenues of US$19.70 Metering Operations Services
billion for the fiscal year ended
August 31, 2007. Its home page is
www.accenture.com. A smart approach for meter data management that
enables the full value of advanced meter infrastructures
fold at dotted lines

Data from smart
meters is a
critical catalyst
for driving
new levels of
competitiveness
and high
performance.
Energy utilities around the world
continue to take advantage of advanced
meter infrastructures, implementing
at rapid rates the sophisticated and
interactive “smart meters” that can
help meet emissions targets and
capture more accurate, detailed and
timely information on customer usage
patterns and lifestyles. The real-time
data from, and control of, meters
enables changes and improvements
at the customers’ premises to be
detected and implemented remotely.
Not only does this improve productivity
of field service organizations, but it
also means that call center staff will
be better informed, more effective and
more engaged in their work.
Yet, the opportunity that smart metering
brings in driving high performance
comes with a challenge. Energy utilities
are recognizing the shortfall of their
existing customer information systems
when it comes to supporting the added
and ever-increasing volume of data
captured by smart meters.
Some energy utilities are implementing
new meter data management systems
to address this issue and to maximize
their investments in advanced meter
infrastructures. The traditional approach
means an increase in software and
hardware costs, along with a significant
implementation effort from energy
utility IT departments that are, in most
cases, already stretched to capacity.
Others are taking an alternative path,
choosing to use an already operational
meter data management system rather
than build their own.
Accenture Advanced Metering
Operations Services: A
holistic, proactive meter
data management solution
To give energy utility companies a
more strategic way to address data
management issues associated with
advanced meter infrastructures,
Accenture offers its Advanced Metering
Operations Services—a hosted meter
data management solution.
The solution combines Accenture’s
deep industry knowledge, meter
data management and automation
specialization, business process experience
and unique delivery capabilities to
provide a proven, secure, cost-effective
meter data management system
that our energy utility clients can
use immediately without capital
expenditures or phased services
costs. Accenture Advanced Metering
Operations Services has been in operation
for more than two years and currently
loads in usage data from more than
135,000 hourly interval meters each Accenture Advanced Metering Operations Services provides data
day. The solution adheres to strict management capabilities that support robust energy utility functionality.
service level agreements in delivering
100 percent of data on time and
providing 24/7 operational coverage.
Demand/ Distribution Revenue Forecasting Smart
Response Planning and Assurance and Grid
Features that enable
Reliability Curtailment
robust functionality • Time of use • Transformer • Meter • Net system • Modern
Accenture Advanced Metering rates capacity rating anomalies load shape communication
Operations Services enables and/or • Critical peak • Overloaded – Malfunction • Class load • Enhanced grid
supports the full scope of advanced pricing distribution – Tamper
– Theft
shape management
meter infrastructure processing. Key • Hourly pricing equipment • Balance • Additional
features of the solution include:
• A scalable platform for flexible
• Intelligent • Under-utilized supply/ offerings
devices distribution demand – Price
advanced meter infrastructures
integration support
equipment
• Energy theft
• Predictive
curtailment
response
– Demand
• Meter data aggregation processing management
enabled to support demand-side – Voice
management rates, such as Time communica-
of Use and Critical Peak Pricing tions
– Internet
• Extensive reports and dashboards
access
providing meter data analysis
support, meter health check analyses,
views of operations data, service level
agreement monitoring and billing
cycle views of valid energy data • Improving service quality and Our Advanced Metering Operations
Benefits that drive
• Industry-standard data warehouse time to market, meeting or beating Services are up, running and ready
high performance
design and enterprise solutions customer expectations for service to help you drive high performance,
By using Accenture Advanced Metering performance addressing meter data challenges and
• Open Data Base Connectivity
Operations Services, an approach using innovative smart meter data
compliance • Customizing service solutions
honed from our work with other management to enable the full value
specific to their requirements for
• Web-enabled, “thin client” access to industry clients, energy utilities can of advanced meter infrastructures.
improving operational performance
meter data achieve high performance by:
• Flexible data structure • Saving time and money Contact
Powered by Accenture
• Energy and interval independent
– No capital expenditures
Accenture Advanced Metering To learn more about how Accenture
– Fee per meter
• Engine for automatic validation, Operations Services is powered by Advanced Metering Operations
– Guaranteed delivery with agreed-
estimation and editing of meter data the strength of our more than 30 years Services can help you drive high
upon service levels
experience working with electric, gas performance, please contact:
• Interfaces to utility back office – Low-to-no manpower and
systems training costs and water utilities worldwide. Serving
83 percent of the Global Fortune 500 Tony Summerlin
• Meter readings – Avoiding the cost of chasing
utilities worldwide, our deep, global Advanced Metering Solutions
technology
industry knowledge with integrated Accenture
Accenture Advanced Metering • Redirecting workforce resources to
suite of methods, people and assets tony.summerlin@accenture.com
Operations Services provides data mission-critical issues +1 919 389 5703
help our clients develop the strategies
management capabilities that support
and adopt solutions to improve
robust energy utility functionality (see
performance in the dynamic energy
figure on next page).
utility market.
fold at dotted lines