Kenji Yamamoto, IT Coordinator and Windows Server Engineer

Career Summary
Objective
An IT coordinator and Windows Server engineer for a growing multinational company.

I am a dedicated person, have been in the IT industry for many years; always enjoy learning new things to produce
more outputs.
Function as both an engineer and a coordinator.

My objectives in career are:

1. Linking people to finally move things forward
2. Delivering best service with no hiccup

Proficient in:
1. Engineering: Design, enterprise system management, and monitoring of Windows server systems, including
Active Directory.
2. Operation: remote diagnosis and management of clients and servers, with standard Windows OS features.

Love to automate patterned operations by scripting, in various environments: small business, enterprise,
and hosting.
3. IT coordination, in multinational companies

I have strengths as follows, to list up few:

1. Always seeking for the maximum outputs and efficiency in a given environment
2. Love to learn things to finally produce output. Certification of any kind is just one of milestones.
3. Quick on problem identification/diagnosis
4. Self-motivated, enthusiastic for final solutions.
5. Possess flexibility and enjoy working in a fast-paced environment, working closely with overseas teams.
6. Especially effective working as a linkage or a glue among local teams and the leading group which is also a
resolver group.

Experienced sizes:
1. Small-sized implementation (in-house, from less than 20 up to 50, several.)
2. Middle-sized implementation (in-house, over 50 around 100)
3. Large-sized implementation (outsourced, over 1000, several. In charge of directory service)
4. Servers in a datacenter implementation (hosting service, about 30 servers)

Preference:
1. Nationality: multinational companies, in which Japan is one of subsidiaries, with the lead countries and HQ
outside Japan.
2. Companies which implemented or are now trying to implement "follow the sun" approach in the IT
organization

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 Kenji Yamamoto, IT Coordinator and Windows Server Engineer
Employment History
Nobel Biocare Management AG. Zurich, Switzerland (APR2013-present)
Department: Global IT
This company started originally in Sweden, and later expanded to operate in multiple countries.
Nobel Biocare Procera K.K. is one of production plant sites for customized dental production platform.
The plant produces artificial teeth of various kind to be used as implant.
Global IT department provides IT services and operations, having developers, network specialists, project managers,
and IT coordinators.

Title: Production IT Engineer for Nobel Biocare Procera KK. Chiba plant (Based in Narashino-shi, Chiba,
Japan)
Functions included in this position are to provide support for both the office and production networks as listed and
mentioned below.
This position includes local and global responsibilities.

Local:
1. Working as a liaison among local teams and remote teams in Asia, Europe and the U.S.
2. Focusing on production issues, while functioning locally as an ITC and Level 1&2 support.
3. Working closely with the local management.
4. Providing IT services to end users, or internal customers, within the plant.

Global:
i. Maintaining the corporate standard environment and providing a local hand to remote teams. These
activities include detecting deviations of the current situation from the standard, and taking actions to solve
the difference.
ii. Remote management and support of the main production network in Stockholm, Copenhagen, Karlskoga,
Yorba Linda, Mahwah, and Chiba. My duty includes deploying operating system on a standard computer and
distributing local applications.
a. Software deployment, using install shield (to form MSI files), and then deploy packages via SCCM
b. Deploy operating system
c. Troubleshooting on production workstations

Local responsibilities:
1. Communication with vendors to accommodate requests from Chiba in activities:
a. domestic vendor for local projects
i. network redesign and re-cabling
ii. migration of IP Phone infrastructure (NTT)
b. global vendor for daily activities and network projects
i. Remote support companies which provide support services for Lotus Notes, Windows
desktop, application infrastructure, Windows server, Active directory, SAP, etc.
c. Multinational vendors occasionally on site
i. HP support for servers, printers, and production clients
ii. Lenovo support for CAM workstations, mainly C20 and C30, ThinkCentre M92 desktop,
laptop
iii.NetApp support for storage maintenance
2. Providing support for office environment, desktops and laptops for office workers.
a. Supporting and troubleshooting Windows desktop environments
i. In charge of L1 and L2
ii. For L3 escalated via a web based incident management system
b. Communication with other teams in Global IT for issues
c. Replacement of old multifunctional printers
i. Migrating SAP output device from the old one to the new one, with different names
ii. Implemented LDAP query for address seach
d. Video conferencing support using Google Hangout, WebEx, and Arkadin
3. Providing support for production computing environment in production systems
a. Proper version controls
b. Building Windows workstations
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 Kenji Yamamoto, IT Coordinator and Windows Server Engineer
c. Operation at servers, mostly at Internet Information Services (IIS) and Windows Servers
d. Configuring milling machines to be on the production network and to publish an FTP service for
data communication
e. Switch port management using excel spreadsheet
f. Configure local applications for production, at the client
4. Forming budget related to local IT operations such as:
a. Office environment
b. Production environment
c. Printers
d. Network implementations (Access points and relevant devices, IP Phones, and UPS units)
e. Physical network layout change to optimize production clients
f. Office layout changes (items related to IT)
5. Asset management activities such as inventory checks and search items as requested within internal
audits
a. Compiled an initial list at the first year
b. Checking the initial list to find out differentiates, and update the list from the 2nd year
6. Helping out customers on issues in the IT environment. These issues fall among teams. Expected to be a
concierge. Coordination and translation support were provided.
a. Production issues in various levels: hardware of milling machine, software and network
environments.
b. Troubleshooting and configuration at in-house application environments

Global responsibilities include: Key mission: providing a local hand to teams in Global IT to achieve planned
activities in Chiba
1. Performing central management of production networks using Active Directory and Microsoft SCCM
a. Account management
b. Client OS Deployment (Windows 7 64bit version)
c. Application distribution for the core production processes
2. Implemented network changes with the network team
a. Wi-Fi
b. corporate IP Phone system
c. The local Internet breakout, giving priority to traffics. WAN is used only for corporate
environments and all the other types of traffics go out of the local Internet connection, which
translates to the ISP and a high speed fiber connection in Chiba.
3. Helping out application migration project, by kitting building workstations for CAD/CAM and other use.
a. For the legacy production network which is not managed by SCCM, kitting and building Windows
7 client
b. Providing static IP ranges to core workstations, while DHCP is in place for non-core computers
4. Providing operation support for some in-house applications, working with other Global IT teams in
Sweden and the US.
a. In-house applications developed by Swedish people: mostly on local servers. Restarting services
and applications as trained.
b. Troubleshooting on Windows clients for operating system and some applications issues
c. Create RFP for integration among HR system on SAP, Active Directory and Google Apps, with
sample VBScript codes
5. Decommission of old server environments
a. Migration of old and legacy environments from the old file servers to the new file servers
b. Troubleshoot and fix issues found during the transition
6. Helping out asset management activities in Global teams
a. Revised asset lists which the external vendor which managed the asset environment.
b. Manage IT assets under the common helpdesk tool, Remedy by BMC, in the daily routine
7. Communication and announcement of new services and decommissioned services
8. Train users on how to utilize the target helpdesk system

Reason for leave:

1. Due to company performance downslide, resulting in the closure of main plant sites in Sweden, which is 3rd
in these 4 years, and Chiba plant is also under heavy pressure on budgeting and expense.
2. Need for global and enterprise environment. Need to be exposed more to the servers and enterprise
management tools. I feel the need to be exposed to global projects, and global operations including

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 Kenji Yamamoto, IT Coordinator and Windows Server Engineer
monitoring and management of server environments.

MphasiS, an HP company. Singapore, SINGAPORE (AUG2012-MAR2013)

Department: The VDI Design Team
Title: Senior System Engineer
Through this company, dispatched to the Singapore branch of a Japanese bank (BTMU), working in the Hewlett
Packard VDI design team.
Providing services in:
1. Pre-design research and analysis on the current status of the target environments all over the Asian
countries
a. Analyzing the archived summary of relevant research data
b. Developing automated scripts for data gathering from domain controllers
2. Basic Design of the Active Directory implementation in the corporate VDI environment
a. Technical Design to confirm the technology to deploy
b. Functional Design to apply which functionality to the environment for what reason
3. Detail design of the Active Directory implementation
a. Parameter Design
b. System requirement and test items for the test environment, extracted from the detail design

Reason for leave:

1. Personal reason; family affair. (My mother got in a critical condition and so I needed to be closer to her)
2. My contract ended as expected, in the end of March 2013. 

Local Singaporeans and Indian people are trained from the detail design phase to take over from the testing
phase, as requested from the bank.

AINEO Corporation. Chiyoda-Ward, Tokyo, JAPAN (JAN2011 -AUG2012)

Department: Support Team
This company provides bilingual IT Services to branches of multinational companies of various sizes.
From small (less than 10) to mid-sized foreign companies, from several countries.

Title: System Engineer

Key functions included in this position are as follows:

1. Visiting IT Coordinator and System Administrator

2. In-house, L2 support. Technical Lead.

Communicated mainly with people of the following positions:

1. local HRGA managers who request, manage, and finally sign off the daily work
2. IT department people in Hong Kong, Thailand, Singapore, UK, Spain, and all over the US

Reasons for leave:

1. Personal Reason (Family affairs. My old mother needed someone to take care of her in full-time. Placed her in a
hospital for elderly, in the end.)
2. Headhunt by MphasiS. Interested in working abroad, in a project.

The MathWorks, Inc. Natick, MA, the United States (JUL2010 -DEC2010)
Department: System Services Group
Title: Tokyo-based Senior Infrastructure Engineer
Moved one office in Osaka.
Conducted a routine operation of annual power outage in Nagoya.

AOI Information Systems, Inc. Mito-City, Ibaraki, Japan (MAR2006-JUN2010)

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 Kenji Yamamoto, IT Coordinator and Windows Server Engineer
Department: Infrastructure Team, Technology Division
Title: Windows Server Engineer
Dispatched to the main customer in Tokyo
This position is related to a technical support activity as L2 or L3 support throughout a customer’s network, a
Japanese electrics giant, providing technical support for Windows Server 2003, Active Directory, and Exchange. Over
10,000 users, 150,000 objects.

Addo Business Consultant, Co., Ltd., Chuo Ward, Tokyo, Japan, (SEP2004 –FEB2006)
Department: IT Solutions Department
Title: Assistant Manager
Reason for leave: to join AOI Information Systems to experience a large-scale Active Directory implementation.

Digital Forest, Inc., Kojimachi, Chiyoda Ward, Tokyo, Japan (OCT2001 -AUG2004)
Department: IT Solutions Department
Title: Operation Engineer
(1) Security & Support section (OCT2001–APR2002)
(2) Network management team for hosting/housing services (APR2002–AUG 2004)

Reason for leave: The main focus of business at the company shifted from hosting Windows-based servers and
development on Lotus Notes, to Unix-based application service provider and so I wanted to operate on Windows
servers in other environments.

Linc Media Inc., Shibuya Ward, Tokyo, Japan, (NOV2000 - OCT2001)

Department: Technology Division (BiOS; only internally called as BiOS, at that time)
Title: Support Engineer, Technology Specialist on Windows OS, a contract position

Reason for leave: laid off by the company as a result of the 9.11 incident. (The incident damaged main customers of
Linc Media, who are mostly based in New York and East Coast cities, and as a result they shrank the business around
APAC and especially in Japan, thus IT engineers and HR recruiters, over 70% in Linc Media, lost position)

Business Port Systems, Inc., Tokyo, Japan, (MAR1999 -FEB2000)

Department: Network Solutions Department
Title: Windows Support Engineer
Provided IT deskside service for multiple nationwide domestic companies. Travelled all over Japan.

Yamamoto Corporation (Yamamoto Kensetsu), Tokyo, Japan, (APR1997 –SEP1998)

(1) In-house PC help-desk (95, NT4, Lotus Notes, in 3 small offices connected via dial-up modem)
(2) Translator and Interpreter (the main role there)

Reason for leave: to seek out a new position in the IT industry.

What I did after leave before joining the next company: studying network essentials via books and leaflets about
network and free seminars. (Acquired one MCP certification called “70-058 Network Essentials” in this period.)

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 Kenji Yamamoto, IT Coordinator and Windows Server Engineer
Affiliations / Professional Qualifications
Awarded three times as a Microsoft MVP because of contributions for user communities in Japan (mainly in mailing
lists and newsgroups)
1) Security (JUN2002 -SEP2003)
2) Security for Windows Server System (OCT2003 – SEP2004)
3) Windows Security (OCT2004 – SEP2008)

Technical Writer (Occasionally contributed technical articles to publishers)

1) A web site called @IT (atmarkit)
2) Magazines (OCT2002Notes Magazine, SEP2000-MAR2002 Windows Servers World)

Interview
1) Security Newsletter (Microsoft; SEP2004)
2) Nikkei ITPro interview (MAY2003) http://itpro.nikkeibp.co.jp/free/SI/NEWS/20030516/1/

Education
B.A. degree in English Studies, Faculty of Foreign Studies, Sophia University, Tokyo, JAPAN, (APR1992 –
MAR1997)

Computer Certifications
1) ITIL V3 Foundation (JAN2010)
2) CompTIA Security+ (JUN2006)
3) Microsoft Certifications (MCP): over 40 titles since JUL1997, most of which are related to Windows 2000, XP,
and Windows Server 2003. Transcript ID:680811 access code: kyamamoto

https://mcp.microsoft.com/Anonymous/Transcript/Validate

4) Microsoft Certified Associate Master (FEB2006) (Microsoft Japan)

Language Certifications
1) TOEIC grade A (950 points) (MAY2007)
2) Practical English Exam ("Eiken") semi-1st grade (MAR2006)
3) UNATE (UN Associate Test of English): Grade B (MAR2006)

Languages
4) Japanese – Native
5) English – Business level (TOEIC 950 points)

Personal information
Date of Birth November 18, 1973
Place of Birth Tokyo
Nationality Japan
Ethnicity Japanese
Residence Yokohama
Mobile +81-90-1406-9683
E-mail yamakenrc5@gmail.com

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