Introduction

The research is on “A STUDY ON QUALITY OF WORK LIFE”. Due to changes in

technology and to meet various demands of the employees and to withstand the place in

the Global market the company has to focus on employees satisfaction on major areas

like job security, job satisfaction, medical facilities, canteen facilities, rewards, ESI, etc.,.

Surveys are an effective way of knowing about employees’ quality of work life in the

organization. While exit interviews are generally used, they are a delayed way of

knowing the quality of work life.

Quality of Work Life (QWL) is a relatively new concept which is defined as the overall

quality of an individual's working life. QWL is sometimes considered as a sub-concept of

the broad concept of quality of life, which refers to the overall quality of an individual’s

life. Quality of life includes factors such as income, health, social relationships, and other

factors such as happiness and fulfillment. QWL being the main subject of the present

study meaning, definition, scope of the QWL, and QWL in the Indian context, etc., have

been discussed in this chapter.

The phrase ‘Quality of Work Life’ (QWL) connotes different meanings to different

people. Some consider it an industrial democracy or co-determination with increased

employee participation in the decision making process. For others, particularly managers

and administrators, the term denotes improvement in the psychological aspects of work to

improve productivity. Unions and workers interpret it as more equitable sharing of

profits, job security, healthy and congenial working conditions. Still others view it as

improving social relationship at workplace through autonomous work groups. Finally,

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others take a broader view of changing the entire organizational climate by humanizing

work, individualizing organizations and changing the structural and managerial systems.

Management considers it as a broader view of changing the entire organizational climate

by humanizing work, individualizing organizations, and developing the structural and

managerial systems.

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Aims & 0bjectives

 To know the overall quality of work life in the organization and its impact on

employees work culture.

 To measure the level of satisfaction of employees towards the quality of work life.

 To suggest suitable measures to improve the quality of work life.

 To identify the major areas of dissatisfaction if any, and provide valuable

suggestions improving the employees satisfaction in those areas.

 To analyze the findings and suggestion for the study.

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Justification of the project

However, more complex models of an individuals experience in the workplace often

appear to be set aside in an endeavour to simplify the process of trying to measuring

“stress” or some similarly apparently discrete entity. It may be, however, that the

consideration of the bigger, more complex picture is essential, if targeted, effective action

is to be taken to address quality of working life or any of it’s sub-components in such a

way as to produce real benefits, be they for the individual or the organisation.

Quality of working life has been differentiated from the broader concept of Quality of

Life. To some degree, this may be overly simplistic, as Elizur and Shye,(1990)(3)

concluded that quality of work performance is affected by Quality of Life as well as

Quality of working life. However, it will be argued here that the specific attention to

work-related aspects of quality of life is valid.

Whilst Quality of Life has been more widely studied (4), Quality of working life, remains

relatively unexplored and unexplained. A review of the literature reveals relatively little

on quality of working life. Where quality of working life has been explored, writers differ

in their views on its’ core constituents.

It is argued that the whole is greater than the sum of the parts as regards Quality of

working Life, and, therefore, the failure to attend to the bigger picture may lead to the

failure of interventions which tackle only one aspect. A clearer understanding of the

inter-relationship of the various facets of quality of working life offers the opportunity for

improved analysis of cause and effect in the workplace.

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Hypothesis
A Hypothesis consists either of a suggested explanation for an

observable phenomenon or of a reasoned proposal predicting a

possible causal correlation among multiple phenomena. The term

derives from theGreek, hypotithenai meaning "to put under" or "to

suppose." The scientific method requires that one can test a scientific

hypothesis. Researchers generally base such hypotheses on previous

observations or on extensions of scientific theories. Even though the

words "hypothesis" and "theory" are often used synonymously in

common and informal usage, a scientific hypothesis is not the same as

a scientific theory.

Hypothesis may be defined as a proposition or a set of proposition set

forth as an explanation for the occurrence of some specified group

of phenomenon either asserted merely as a provisional conjecture to

guide some investigation or accepted as highly probable in the light of

established facts. Quite often a research hypothesis is a predictive

statement, capable of being tested by scientific methods, that relates

an independent variable to some dependent variable.

Null Hypothesis
A null hypothesis is a hypothesis (within the context of statistical hypothesis testing) that

might be falsified on the basis of observed data. The null hypothesis typically proposes a

general or default position, such as that there is no relationship between two quantities, or

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that there is no difference between a treatment and the control. The term was originally

coined by English geneticist and statistician Ronald Fisher.

The null hypothesis (often denoted by H0) formally describes some aspect of the

statistical "behaviour" of a set of data. The Null Hypothesis is of this project report is

that employees are highly dissatisfied with the quality of work life in the company.

ALTERNATE HYPOTHESIS

Alternative hypothesis is the "hypothesis that the restriction or set of

restrictions to be tested does NOT hold." (Often denoted H1) . Synonym

for 'maintained hypothesis.' The Alternate Hypothesis of this

project report is that employees are satisfied with the quality

of work life in the company.

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Scope of the study

Following aspects are covered under this study:

 A brief overview of the nature of the subject

 An introduction to the HR as a managerial function in special

reference with “Quality of Work Life”

 New dimensions, techniques, approaches and thoughts in

“Quality of Work Life”.

 Practical aspect of “Quality of worklife” in Samdariya Mall

 Modern techniques emerging in improving “Quality of work life”.

 Need and importance of “Quality of work life” in retail industry

 brief introduction of Indian retail industry

 Practical challenges, opportunities in retail sector to implement

the effective programs to improve “Quality Of Work Life At

Samdariya Mall.

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Layout (Chapterisation)

 Chapter I : Introduction

 Chapter II : Aims and Objectives

 Chapter III : Company Profile

 Chapter IV : Research Methodology

 Chapter V : Analysis of Data & Interpretation

 Chapter VI : Finding Suggestions

recommendation & Conclusion

 Chapter VII : Bibliography

 Chapter VIII : Annexures

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Conclusion
Every organization has to satisfy some of the basic needs and

demands of its employees because the satisfied and motivated employees are

the source of achieving the organizational goals and objectives. In order to

use the maximum potential of the human resource, the organization has to

provide them with the best quality of their working life. Therefore every

organization needs to update and improve the quality of work life of the

employees.

From the literature reviewed it is clear that the overall quality of work

life of employees is good in the sector. This research highlights some of the

small gaps in employee’s satisfaction towards the quality of work life.

Social security scheme as well as welfare measures that are undertaken

by the company are appreciable. These measures are not only for the

company but also for the employees through satisfaction levels a company

can ascertain whether an employee has shown his/her best performance on

given job.

Welfare measures of the employees should be taken seriously by the

top management to improve the satisfaction level by providing various

benefits and facilities to them.

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 Bibliography

1. Kothari, C. R. (2007) “Research methodology” 3d edition, Wishwa Prakashan,

New Age International (P) Ltd. Daryaganj, New Delhi, India.

2. Trochim, William M. K. (2007) “Research Methods” 2nd edition,

Biztantra,Dreamtech Press, Daryaganj Press, New Delhi, India

3. Bhatia S.K. (2006) “New Compensation Management Changing Environment”

3rd edition, Tata McGraw Hill Publication, New Delhi, India

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 Dr.Chitranshi Verma
245,Napier Town,Nr.Naveen Vidya Bhawan School,Jabalpur- 482002
Ph: 0761- 4048825 Cell: 8989828758
Email: chitranshi.verma@gmail.com

Professional Experience

 Working as a visiting faculty in Faculty of Management Studies, College of

Materials Management, Jabalpur since Dec’2010
 Worked as a visiting faculty in Centre of Management Studies, G.S.College of
Commerce & Economics, Jabalpur July 2009 – Sept. 2013
 Worked as a visiting faculty in PTU, IGNOU, Mata Gujri College, Jabalpur
Sept 2008 – Oct 2012
 Worked as Operations Executive with Indusind Bank Ltd., Jbp March ’05-
Sept’07
 Worked with HDFC Bank, Gwalior from Nov’02 – Nov’04

Educational Qualifications

 Ph.D. in Applied Economics on “An Analysis of Human Resource Practises in

Financial Sector in M.P.” from RDVV,Jabalpur, Dec 2014
 MBA in Marketing from IPS Academy, DAVV,Indore in 2002
 BBA from Institute of Management, Jiwaji University, Gwalior in 2000
 XII from CBSE Board in Kendriya Vidyalya No. 1 ,CBSE Board in1996
 X from Carmel Convent School, CBSE Board in 1994

Certifications

 NCFM-AMFI (Advisors Module) Certified with 84.75% in Oct’05

Publications

Research Papers (National)

 Global Recession & its impact on India” in National Seminar in 26th Nov’10 in G.S.
College of Commerce & Economics, Jabalpur

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  “Globalization and its impact on Business Development in Current Scenario” in
National Seminar in April 2011 in Dept. Of Business Administration, Hitkarini
College of Engineering & Technology, Jabalpur

 “Service Sector Growth in India & China: Strategic differences” in National

Seminar in April 2012 in G.S. College of Commerce & Economics, Jabalpur

 “Emerging Role of Knowledge Management with special reference to educational

sector” in National Conference in May 2012 in Shri Vaishnav Institute of
Management , Indore

 “Gender Discrimination in the workplace : An HR Issue” in National Seminar in

Dec 2012 in Mata Gujri Mahavidyalya (Autonomous) Jabalpur

 “Role of HRM in creating successful Entrepreneurs” in National Conference in Sept

2013 in Prestige Institute of Management & Research, Indore

 “Role of Foreign Direct Investment in Indian Service Sector” in National

Conference in March 2014 in St. Aloysius College, Jabalpur

 “Role of Action Research in Education” in National Seminar in March 2015 in St.

Aloysius College, Jabalpur

 “ Global business citizenship: A model of social responsibility and ethical

behaviour in the 21st century” in National Conference in Dec’16 in Excel
Research Management Association, Gwalior

Research Papers (International)

 “Mobile Banking in India” in International Conference on Global Business

Research , Sept 2012 in University College of Commerce & Management Studies,
Udaipur, Rajasthan

 “Role of Strategic Human Resource Management in today’s corporate world” in

International conference on Dynamics of Innovative Practices in Management
Dec 2012 in Maharaja Ranjit Singh College of Professional Sciences, Indore

 “Role of Advertising in shaping Consumer Psychology” in International Conference

on Global Advances and Innovations in IT and Management in Dec 2012
organized by Prestige Institute of Management, Gwalior

 “Stress Management in Indian Organizations” in International Conference on

Mapping Business Excellence through Vision, Values and Vibrant Practices Jan
2012 in Prestige Institute of Management and Research, Indore

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Articles

 “Human Resource Accounting in India” published in Book”Human Resouce

Accounting:Concept , Objectives and Practical approaches, YKing Books Jaipur
ISBN: 978-93-85528-33-0

Workshops attended

 3 day workshop on New Dimensions of Economic and Social Research organized

by G.S. College of Commerce & Economics, Jabalpur in Dec,2012.
 2 day workshop on Professional Development for teachers organized by Shiksha
Mandal Madhya Pradesh Shakha, G.S.College of Commerce & Economics,
Jabalpur in Feb 2015

Projects undertaken

 “Causes of Absenteeism among workers of Godrej Soaps Private Ltd.”, Malanpur,

Gwalior in 1999.
 “ Power Project Financing in India” in Alstom Power India Pvt. Ltd. New Delhi in
2001.
 “Invoking the need of call centres in various business segments” in Modi Korea
Telecommunications Pvt. Ltd., Indore

Achievements & Extra Curricular Activities

 Active Member of Organizing Committee in National Conference on

India Incorporation – The Future Challenges at IBMR ,IPS Academy,
Indore 2001
 Won 2nd runner up position in National Management Students and Young
Manager’s contest, IBMR,IPS Academy , Indore
 Worked as E.C. member & Joint Secretary of Snatak Prabhand Parishad,
Jiwaji University ,Gwalior
 Actively participated for the Cause of social services, Help Age India at
School level
 Appreciated for social causes by Manav Pragati Sansthan, Gwalior, M.P.
 Passed the Senior General Knowledge & Intelligence Test held by Central
Institute of General Knowledge learning ,New Delhi in 1992
 Played Basketball at School level
 Actively participated & won accolades in debates & quizzes

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  Awarded the Certificate of Outstanding Social Service and Best Anchor of
the Club by Inner wheel Club Jabalpur, Midtown for year 2014-2015

Associations

 Active member of Inner wheel Club of Jabalpur Midtown since June 2014
 Member of Editorial board of Jabalpur Public College
 Lifetime member of Excel Research Management Association, India,
Gwalior

Personal Details

Marital Status : Married

Husband’s Name: Pravesh Verma
Permanent Add. : 245, Napier Town,Jabalpur
Languages known: English & Hindi
Date of Birth : 17/10/1978

I hereby declare that the above information is true to the best of my knowledge.

Date : Dr. Chitranshi Verma

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