06/03/2019 Document 1088010.

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Copyright (c) 2019, Oracle. All rights reserved. Oracle Confidential.

RMA return lines: How to change the credit check process not to take into account transaction
types that ORDER_CATEGORY_CODE = RETURN (Doc ID 1088010.1)

In this Document

Goal
Solution

APPLIES TO:

Oracle Order Management - Version 11.5.10.2 and later

Information in this document applies to any platform.

GOAL

Return lines are going on credit check hold.

Is it possible to change the credit check process not to take into account transaction types that ORDER_CATEGORY_CODE =
RETURN,

but only to take in the calculation when ORDER_CATEGORY_CODE = ORDER?

SOLUTION

Verify setup of your credit check rule under:

OM > Setup > Rules > Credit
Please query the rule which you have assigned to your order type.

Under tab Exposure you will find flag 'Include Returns'

Flag INCLUDE RETURNS means:

If you enable Include Uninvoiced Orders, you must then indicate whether to Include Returns.
Select the Include Returns check box to include returns within the exposure calculation for your credit rule.

If you don't want to include returns in your credit check calculation, you should not set this flag.

This way you can it use when you use mixed order type (where you can enter order lines and RMA lines in the same order)

Another way is to setup a new order type for RMA where you do not assign a credit check rule.
So for these RMA types, no credit check will be performed.

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