Enhanced IOSA Program Overview

Enhanced IOSA
Program Overview

Background
Since the introduction of IOSA in 2003, audit principles and protocols have basically remained
unchanged. The initial goals of establishing a broad foundation for improved operational safety
and security and eliminating redundant industry audits have been reached. The program is now
being enhanced and broadened to include information from internal oversight assessments,
enhancing the scope and value of the audit result.

Objectives of Enhanced IOSA (E-IOSA)

Enhanced IOSA will introduce significant new elements into the IOSA process. These elements
have been applied and evaluated during proof-of-concept workshops and tested during live trial
audits.

Airlines on the IOSA Registry will incorporate an ongoing internal assessment process using
IOSA provisions in their Quality Assurance (QA) program and provide a Conformance Report
(CR), as a record of ongoing evaluations against IOSA provisions before each recurrent IOSA
audit. The information in the Conformance Report will be reviewed, verified and then form part
of the overall IOSA assessment.

The E-IOSA process takes advantage of a significantly broader information base, thus providing
enhanced value and continuity to the audit result.

The overall objectives of E-IOSA are based on achieving four “pillars” of effective airline
operations:

1. Continuity
Airlines will maintain continuing conformity with all IOSA standards throughout the
registration period by conducting ongoing internal audits as an integral part of their
internal quality assurance program. The results will be analyzed and any areas of
concern addressed, leading to increased levels of continuity in all aspects of operations.

2. Implementation
Internal audits using IOSA standards should facilitate and enhance overall
implementation and execution of operational policies, plans, processes and procedures,
etc.

Enhanced IOSA Program Overview - Jan 2013 v1 Page 1 of 2

 Enhanced IOSA Program Overview

3. Reliability
Airlines will demonstrate the reliability and integrity of their internal quality assurance
system by conducting ongoing internal assessments against ISARPs, using
appropriately trained and qualified auditors.

4. Standardization
The use of IOSA provisions, published auditor actions and IOSA auditing principles
should result in a systemic standardization of internal audit procedures and the overall
audit process.

Description of the E-IOSA Program

The key elements and changes to the current audit model are described below.
a. Airlines will utilize the online Enhanced IOSA orientation and training modules provided
by IATA to prepare internal auditors for assessments using IOSA provisions.
b. Internal QA programs will incorporate an internal assessment process using IOSA
standards, in accordance with ORG 3.4.6 & 3.4.7.
c. A Conformance Report, as a current record of the internal assessment using IOSA
standards, will be provided to the Audit Organization (AO) before the recurrent audit.
d. The AO will review, verify and then incorporate the information from the CR in the overall
IOSA assessment. The emphasis will be on confirmation of an effective quality
assurance system, as per ORG 3.4.1.
e. Selected front line operational activities will be observed, for confirmation of
implementation of IOSA standards
As E-IOSA becomes the new audit model and CRs contain higher levels of continuity,
implementation, reliability and standardization of operating structures, selective application of
the ISARPs to be audited will be introduced.

Implementation Schedule for EI

It is envisaged that E-IOSA will formally replace the current audit model for recurrent audits
done from September 2015 onwards and the Enhanced descriptor will fall away. This implicates
that airlines need to begin their internal assessments against the ISARPs two years in advance
of this date.
Starting in 2013, airlines can undergo an Enhanced IOSA on a voluntary basis.

Additional Information on E-IOSA audits

If additional information is needed, airlines should contact the IATA regional offices.

Enhanced IOSA Program Overview - Jan 2013 v1 Page 2 of 2