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THE APPRAISAL PROCESS

1. The first step in the appraisal performance process is the determination of standard of
performance based on the organizational objectives & job descriptions.
2. The next step of performance appraisal is the measurement of employees performance
against the pre-determined goal & standards.
3. The next step is the actual process of measurement. Performance appraisal has to be a
continuous process & feedback should be given to the employee aCUSTOMERS
The performance of an employee has a direct & immediate impact on his customer either
internal or external. In service organization like banks & hotels customer feedback has become
the most important tool in evaluating the employee¶s performance
SUBORDINATES
The concept of subordinate evaluating the performance of his supervisor yet to gain acceptance in most Indian
companies. The Indian culture does not encourage the idea of subordinate appraisal.
PERFORMANCE APPRAISAL METHODS
1. Management by objective or goal setting
t regular intervals.
4. The next step is the very critical step & involves communicating the result of the
appraisal to the employee concerned. CUSTOMERS The performance of an employee has a direct & immediate
impact on his customer either internal or external. In serviCUSTOMERS

The performance of an employee has a direct & immediate impact on his customer either
internal or external. In service organization like banks & hotels customer feedback has become
the most important tool in evaluating the employee¶s performance
SUBORDINATES

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ce organization like banks & hotels customer feedback has become the most important tool in evaluating the
employee¶s performance SUBORDINATES The concept of subordinate evaluating the performance of his
supervisor yet to gain acceptance in most Indian companies. The Indian culture does not encourage the idea of
subordinate appraisal.
PERFORMANCE APPRAISAL METHODS 1. Management by objective or goal setting
5. Once appraisal is finalized after discussing it with the employees, it have to be put

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