August 2018

would choose a different resort other than ochis rios due to being outdated
31/Aug/18 10621484 and needing future upgrades. nicer resorts for the same price, but enjoyed
our overall stay.

31/Aug/18 10213151 Everything was fantastic. Staff was exceptional. Will definitely be back

Staff was everything and more. Friendliest people who made a home away
31/Aug/18 10463713
from home. Entertainment crew is the highlight of this resort.

31/Aug/18 9577135 Love the resort the food the hospitality everything!!! Keep up the great job

The hotel was absolutely beautiful?? I enjoyed every minute.I would definitely
31/Aug/18 10990149
returned with my grandchildren.??

I would return to another Beaches resort but not to this one unless major
improvements are made. The food choices are sparse and the long waits
during meal times is RIDICULOUS. The rooms and grounds need updating. For
the amount of money spent I should have had a better room than one in the
31/Aug/18 10969643
back of the building where deliveries were being made. Cosmetic
changes/updates is important when there are so many other hotel choices to
choose from. The stay was comfortable but not worth the amount of money
spent.

31/Aug/18 9626847 More Jamaican cuisine at dinner restaurants would have been great.

We wrote a review on Trip Advisor on 8/26 (James from NY). Basically hotel,
amenities, activities, and staff were wonderful. Food was okay and could use
31/Aug/18 10199242
more diversity...but for sure we will return to Beaches in the future! Amazing
time for us and our little guys!

30/Aug/18 10988835 We loved the kids camp!

Your staff at Ocho Rios is exceptional! Always smiling, happy and genuinely
30/Aug/18 10943442 good people. A special thanks to Staci Ann, Venecia, Shawna, Annaby, Alex,
Hank and Chevy. We truly enjoyed our stay :)

broken sleeper sofa never fixed, never had chance to speak with chef despite
multiple promises, food was very delicious and many choices. we have stayed
30/Aug/18 11018523
in costa rica, disney alani, malaysia 5 star, etc and i can tell you ocho rio was
worst service of the four.

I had a wonderful time I went snorkeling for the first time and the instructor
30/Aug/18 10414003 was so so nice and patience “schevahn” I think his meme was and Kemar are
the best ever they are a special treasure thanks for a great vacation and the
 kids say the same????

There was a cockroach in our room. Housekeeping did the minimum each day
30/Aug/18 11021588 and did a ooor job cleaning. Conceirge reached out one time toward end of
vacation.

Overall staff was very good. The beach staff and Dive staff were great. House
keeping staff were excellent however our room was cleaned on several
occasions very late ie. after 4pm when we wanted to get ready for functions
30/Aug/18 10940126 we were attending. Several hand dryers in the washrooms in beach area
weren't working. There was never Ice in the ice makers in the Greek village.
The restaurant staff were very accommodating The room location was great
2103

Any drivers that are picking any guest up from the resort should confirm the
cost of round trip with the guest as well as making sure the guest has talked
with the front desk. No guest should be taken off of the resort by a driver
30/Aug/18 10278322 until all fees are clarified before the trip. I experienced a really unfortunate
situation with having to pay a driver a fee that I was not aware of after we’d
finished with the trip. Fees should always be confirmed before leaving the
resort.

My 3 older children and I thoroughly enjoyed our vacation at Beaches Ocho

29/Aug/18 10394590
Rios. Also we enjoyed the courteous staff.

Diana, Alex, Shanique, “Tom.Cruise” and most of the rest of the staff are
awesome. We had our best holiday ever but for the money we paid the food
29/Aug/18 9700720
quality and choice was much below what we expected for a premium brand
hotel chain.

I think there should be service elevators. On one occasion going to my room I

was accompanied by painters with open tins of paint. The elevator going to
29/Aug/18 10693397 the beach is also shared with trollies with bulk supply of water etc. There
should be a variety of beer instead of just Red Stripe. While I understand the
need to support the local beer the customer should have a choice.

Definitely! I was treated like a Queen! No friendlier Staff anywhere else I've
29/Aug/18 11004893 been. I dropped off the Family at home, and I am going to revisit after a short
stay elsewhere. See ya soon !

The only thing I would change is maybe have a designated time for the room
29/Aug/18 9736631
to be cleaned. Two days no one came to clean the room.

We can not thank you all enough for a wonderful holiday. Special recognition
29/Aug/18 9489750 to Rushane and the rest of entertainment staff as well as Sitha, Darnell,
Courtney, O’Neil with Concierge as well as Mr Hines. And also Nordia and
 Tasha with Loyalty. Everyone was amazing and we are missing it so much
now. My daughter asked if she could just stay and get a job and live
there.....she’s 14...lol. Thank you all again! Hope to see you soon!

The staff were the great the friendliness was great and they ensured we
28/Aug/18 10905164
enjoyed the holiday

28/Aug/18 9662840 A larger variety of food would be nice.

Was a great resort for the kids and they had the time of their lives and
enjoyed every minute. There is less activities for middle aged which I am use
28/Aug/18 9711200
to at all inclusives and this can be improved...but the people and staff were
amazing and I cant speak highly eough of them.

More entertainment for kids Very little Jamaican music compared to the
28/Aug/18 10594527
Jewels Runaway resort which I went to first

My sons, Sean and Deighton, along with Sean's wife, Amoy, and children,
27/Aug/18 11019741 Cruise (10) and Caitlin (8) and I had a very good time. We would love to return
soon.

Great place for family time. Activities great. Pool was exceptional. The food
27/Aug/18 11021294 has more room for improvement except for the Italian restaurant. Did not get
the try the French Restaurant. People, friendly and courteous.

Sofa sleeper mattress was uncomfortable - would have preferred the non-
folding rollaway bed. We were visited by one cockroach, one cricket, and one
spider but otherwise the room was very clean! The occasional flies were pesky
27/Aug/18 9709756 while dining. Wish there would have been more two-tank scuba dives. Resort
certification paperwork should have been completed before arriving at resort
because "no" answers required a doctor's note which was impossible to get
once we were in Jamaica. Concierge was the way to go!

27/Aug/18 10981132 The seaweed on the beach floor could have been removed.

Too stray cats on property especially when dining. One occasion the
26/Aug/18 11012454 attendants on both the big and small water slide were talking for an extending
period of time and one was actually sleeping

This was our 2nd stay at the Beaches and we had a wonderful time. Turning
26/Aug/18 9529252
down our bed added a special touch.

I did not want to leave. Ready to come back, Awesome everybody should go
26/Aug/18 9741763
to Jamaica!!

26/Aug/18 10980370 We had a bad experience with one gentleman in the scuba diving area.
 Excellent service! Best resort stay we ever had. Special mention to the staff at
26/Aug/18 10985798
the kids camp, they were absolutely wonderful

26/Aug/18 9721094 Food was mediocre, and disappointed to not find much actual Jamaican food.

Accommodations for food allergies was excellent and we did not have to
26/Aug/18 9707040
worry about our daughters egg, dairy,peanut and nut allergies.

25/Aug/18 9658623 Staff were excellent

The service was great. The team went out of their way to make it special for
25/Aug/18 10436474 the family. The found way to make it special. Jerome at the pool was amazing.
So shavel at the crepeiere. The Italian staff was all great led by hank.

We stayed 7 days...I had back pain for all 7 days....I needed a firm
25/Aug/18 9709880 mattress;like the one I always sleep on. Can we have option or be able to
request firm mattress for adult bed. Thanks

Staff are friendly, fun and provide excellent service. Some greater choice or
25/Aug/18 9737556 more formal dining options would improve the resort. Some parts of the hotel
need modernising and tidying up. The strength of the resort are the staff

24/Aug/18 8856796 the water park decking needs maintainence

First let me say that majority of the staff was great-Customer service (5).I
stayed in Room 1214, Ocho Rios, At nights when employees leave it was very
loud and noisy. I was disappointed that I had to pay to make a phone call to
24/Aug/18 9541439 my family who stayed at the Couples Resort, in Ocho Rios. We brought in total
70 guests to the Resort, when reservation was made, we were told that the
shuttle would take us from one resort to another, not true.Entertainment
could be better at the Ocho Rios Resort. Wont; return.

Shaneil at the front desk was so kind to us, along with many others on your
24/Aug/18 10954742
staff. The nurse Anna was also very sweet when I took my son for a quick visit.

The front desk people especially one woman in particular (forgive me I can’t
remember her name) went far above and beyond to help us locate our lost
bag that contained our families passports on august 11 2018 in Ocho Rios
24/Aug/18 9647641
Beaches. She located it on the van that took us from the airport to the resort.
Because of this act, we are a Sandals/Beaches family for life. Thank you so
much for a great trip and wonderful memories. We’ll see you next time!

On Wednesday night it rained the roof leaked by the sliding doors. I don't
24/Aug/18 10164405
know if they checked it out. Other than that great.

23/Aug/18 10397183 Would not return to same resort. Poor choices for dinner for vegetarians -
 need to improve selection. Even sat down with the chef who offered to make
special meal for one of the nights but did not make it. Public restrooms were
very dirty. One of the nights, all 5 stalls in the restroom did not have toilet
paper. Room fridge was not stocked with new beer daily even when our room
was concierge. Not Sandal's standard - poor experience but would give
beaches another chance due to prior 2 stays at Sandals.

Beaches Ocho Rios resort is very clean and the staff is very friendly and
accommodating. A special shout out to Toshea at Neptune's Restaurant. She
is such a lovely person and goes above and beyond. We already miss her. The
23/Aug/18 11002652 dining at all the restaurants was good quality however would of liked more
restaurant options. The pool was clean but crowded and small. Also the beach
was very small and difficult to find a chairs with covered canopy. All in all it
was a wonderful vacation.

Many staff for excellent. The main bartenders never seemed friendly or
helpful. Our air conditioner went out and the next day it was fixed, but still
23/Aug/18 10957460
never got very cool. We were supposed to receive Greg Norman sunglasses
for the trip, but never received.

We had an amazing vacation! The staff was so friendly and many employees
23/Aug/18 8174763
went out of their way to ensure we had a terrific time.

My family and I enjoyed ourselves and will definitely be returning. It was a

great experience. I love the entertainments that is given each night. The only
scare I had was when I got trapped in the elevator. There’s no emergency
23/Aug/18 10432190 button to alert anyone that the elevator wasn’t stuck. The lights went out
there was no air. Thank god I had my cell phone. Besides that minor scare I
love the resort and can’t wait to return. P.s I love the entertainers especially
Alex. Truly makes a huge difference in our stay.

Our stay was wonderful. There are several things that stuck out in our mind
during our trip: 1. We did not hear the word "No" the entire trip. This was
fantastic. 2. When we asked for directions at the resort, all of the employees
23/Aug/18 9673319 stopped what they were doing and walked us to our destination. 3. Chris at
the French restaurant was amazing. 4. Chevy at Neptune's was amazing. 5.
Ana, the nurse is incredible as well. Our daughter got an ear infection and she
personally entertained her for an hour.

Been to Beaches Ocho Rios 7 times love this property and all the people who
23/Aug/18 9582282
work there.

We did not have a good time on the buggy ride. The machines did not run well
23/Aug/18 9744006 an the tires were balls making for some unsafe conditions for my. Son. The
tour was great and staff was helpful. What we paid for the activity the
 machines should have been in working order. All the other trips were great
and we would consider going again

23/Aug/18 10004286 Loved Ocho Rios Beaches

Your entire staff was wonderful!!! Whatever you pay them, double or triple it,
23/Aug/18 10581163
they were fantastic!!!!!

I didn't appreciate getting a phone call from the lobby , that the next door
neighbor complained that we were loud. It wasn't even 11 p.m. we were just
23/Aug/18 9516279
laughing and goofy off. This a resorts...we're people come to enjoy then
selve...you going to hear noise...workers working very early...thank you!

We went to Ocho.. Rooms were very noisy and small. Not thrilled with
accomodations.. Deep Sea Fishing was cancelled last minute, was not happy..
23/Aug/18 9800269 We would return to Turks someday, but prob not Ocho.. Resort Lobby and
hallways smelled moldy.. Chef Steve was fantastic.. Helped my son who has
Food Allergies..

We thoroughly enjoyed our vacation at Beaches Ocho Rios and hope to visit
23/Aug/18 8782813
again soon.

A little disappointed that the room we had was not even close to the one on
your website! Patio was half the size and no recliner chair in room. Not to
23/Aug/18 9591437 mention 3 out of 3 pieces of our brand new luggage was damaged by your
guys. The way we know this is because the carryon was damaged so it wasn't
the airlines that did it.

Some of the trips and activities were canceled and notice was not given until
23/Aug/18 9800314
last minute

The staff was wonderful in moving myself and my children to a room with no
issues. Throughout our vacation, ALL staff were wonderful. My only complaint
comes with regard to an off-site experience, Swimming with the Dolphins.
23/Aug/18 10965001 What they charged for a CD with a few pictures was highway robbery; It was
$187. I would NEVER recommend anyone to go on this excursion. I would also
suggest that the corporation look into dropping this venue from their
selection.

The Entire Resort and Entire Staff were excellent. I had tears of joy seeing our
room and tears the last night during the photo shoot with my daughters that
22/Aug/18 10224126 it was the perfect week! Thank you for making my pre- Birthday celebration
and the girls going back to College trip beautiful memories. We will be
returning!!
 This resort was looking a bit tired and could do with some money spending on
it. Could definitely do with another restaurant for breakfast like in Turkes. The
22/Aug/18 9587494
best thing about this resort is the staff, they have so much energy and always
want to help.

Had an outstanding experience, housekeeping staff were the best. Everyone

very friendly, helpful. Food was fine would prefer if food items were hotter,
22/Aug/18 10319416
otherwise fine. pool, beach areas were nice. Probably plan on another
Beaches visit at other local next year

I really enjoyed my stay, loved every bit of it from the friendly and attentive
staff to the activities and swim areas! My only issue was with the room. When
booking our description clearly stated "2 levels" but when we arrived there
22/Aug/18 10385668 was 1 level room. I booked that room specifically to be downstairs away from
my parents of course for comfort for all of us. I will be more cautious in
booking going forward and you all might want to update that information. I
loved everything else!

The front desk is terrible they are the rudest people i have ever met ,if you call
the front no one picks up .my bathroom over flooded and no one came ,I wish
i new in order to give a loop review i had to be in the hotel .the girls in the
22/Aug/18 10844092 kids daycare are truly amazing, the gym trainer(josine) also amazing Russian
very nice and helpful, the girl is josphines resturant sweet and helpful.the
beach staff also very nice the staff in the French and bbq resturant are nasty.
The pull out sofa was not worth it

The experience was ok, but for the price, i thought the facilities and service
could have been much nicer. The kid's pirate island structure had only 2 out of
3 slides working, 1 out of 2 canons was broken, all of the animal structures
22/Aug/18 9557299 had broken water valves. One dinner service took almost 3 hours and no wine
was brought with our meal, although we asked 4 times in the course of 2
hours?! Also the wait for take out was ridiculous - 1 hour for a simple 2
sandwich meal. Our room was never stocked with soap

Every staff member we encountered was absolutely amazing. Thank you! See
22/Aug/18 9491803
you next year.

Had a great time! Our kids loved it as well. We really have liked staying at the
22/Aug/18 9534881 sandals resorts. This was our third stay and will be staying with sandals again
next year as well

Room was terrible. AC did not work for 2 nights of the stay. Management did
22/Aug/18 10952731 nothing to address no communication despite numerous calls from us. No
offer to move rooms no consideration at all. Concierge office was awful.
Always understaffed with an hour wait just to ask a question. Never received
 any value for this level of room. Never received a property tour. Overall VERY
disappointing vacation. Facility was old and in disrepair. Not consistent with
my expectation for cost of trip.

21/Aug/18 10483514 I won’t return back to this one maybe in another country

I was very upset after my son got an ear infection. The nurse indicated it
21/Aug/18 10652702 would be $250 and it cost $600. This left me feeling very taken advantage
of!!! Fran Thuro

The staff provided excellent customer service, it is evident training is a

priority. We felt welcomed, although our booking was last minute. The trip
21/Aug/18 11028924
was a component of our grief therapy, and it was indeed a welcome respite
from our new reality. Thank you Beaches.

Half the staff was very friendly and helpful. The other half acted bothered
when asked for help. The lifeguards at the slides gave all attention to a few
20/Aug/18 9539850
guests trying to get Mtn Dew videos created and were very rude to the other
95% of guests

I cannot say enough good things about our trip. Mostly the staff made it
20/Aug/18 10342192
amazing!!! We will definitely be back. Alex

The only reason I rated dining lower is due to the variety of food. This year we
chose to go to Negril where there are more restaurants. Nevertheless, we
20/Aug/18 9705326
would have continued to come to this location, too as every thing else is
perfect.

We loved our stay and your staff is the greatest reason. So friendly, warm and
20/Aug/18 9723634
sincere.

Alex the guy doing the activities had a big influence on my kids. They loved
19/Aug/18 9503289
him and made the trip worth while!!

The room needs remolding, the grout is bad in between tiles and caulking is
bad in the bathroom. Cracked tiles near sofa. There was no skiing or aqua bike
19/Aug/18 9833298 or inter-tubing like shown on web site. We were very, very disappointed is the
discrepancy. Food service is slow, it took over 1 hour to get entrees several
times in the week, food was good when it finally came.

We like the hotel but we did not like the food. For lunch the buffet does not
19/Aug/18 10329873 have enough choices and in the place for pizza and bbq took 1 hour to get a
burger, and that happened every day the service was so slow

19/Aug/18 10389369 I wish that there were more beer options than just red stripe. Also the rooms
did not do well blocking sound from people out in the halls. You could easily
 hear people walking and talking in the halls.

Some of the bartenders were incredibly rude, but the majority of the staff was
19/Aug/18 9696189
wonderful.

18/Aug/18 10939681 Rushane was excellent with my 2 teenagers!! Great service and staff!

We would go to a different beaches resort. We did not like the beach at Ocho
Rios. Felt man made and small. Also, all the snorkeling, glass bottom boats etc
needed reservations. When we arrived on Monday, nothing was available
18/Aug/18 10943444
until Thursday (glass) and Friday (snorkeling). The parties were great, but the
buffet felt like the same salads and side dishes each day with a few meat
changes. We paid a lot of money for sub par food. Restaurants were ok.

Out maid Shana was outstanding in the Greek Village...such a lovely friendly
17/Aug/18 9555279
lady who made our trip so memorable

Hands down one of the best vacations our family has ever had. Alread booked
16/Aug/18 10003068 Turks for next August. Loved everything about Jamaica and the wonderful
staff.

16/Aug/18 10621804 Problems with check in. Waited more than 5 hours for a room.

Was very disappointed in our room when we got there. Room was not up to
the standards of what I expected from Beaches. The room was cleaned and
some changes were made to make it acceptable, however I was not happy
16/Aug/18 10970747
that we were even put into a room that looked like that in the first place.
Dirty floor and drapes, large cracks in the floor tile and wall unit was pushed
over a foot from the wall. Not sure if I would go back

prefer 2 beds in room vs a master bed, bed on floor. our room was next to
disco club, very noisy at night. Pool ran out of towels late afternoon one day. I
asked lifeguards to let them know, response was "we have no more
16/Aug/18 9734017
towels,ran out." What kind of response is that? I asked the lifeguard if I gave
him $100 tip to find me 4 dry towels would he find some. Wow, he found
some for us after some incentive.

16/Aug/18 10573493 It would be smart to add a room service option.

The workers were very friendly. The value could be enhanced if the activiries
eg. art and craft were free. The drinks in room were not restocked as
16/Aug/18 11009269 expected. Food choices were limited especially for kids.The tv in room 1411
had some lines on screen.The check in service was excellent. No robes or
slippers was disappointing for the value of the room.

16/Aug/18 9971280 For the money we paid the rooms need a re vamp and are on the small side.
 Excellent restaurant's but the buffet food was never hot tbe food and
unfortunately we have all had stomach bugs while at the resort on upon
returning home

My complaint is the food was similar throughout the week and the quality of
food was ok. The Italian and French dining was amazing but the others were
just ok. The saving of chairs at the pool was an issue. Even though there
16/Aug/18 10953055
where signs the policy was NOT enforced. Many guests would save chairs
then disappear for hours and no one could use those chairs making it
inconvenient for those actually at the pool. Very frustrating!!

I am a returning guest and each time I return,home to sandals Ocho Rios it

always stops the previous visit. From the general manager Mr. Roper to
16/Aug/18 10353884
everyone on his team, stuff did a outstanding job to make my visit
memorable.

Hotel didn’t provide rooms as promised. Didn’t make effort or concession to

16/Aug/18 9707118 accommodate. Felt ripped off. Much better experience at in all categories at
Hyatt Ziva.

The quality and variety of the food options has dropped drastically between
Dec 2016 and Aug 2018. You really need to up your game on desserts
especially - worst desserts We have had in a long time - tasteless and stale.
15/Aug/18 10717843 Best things are the staff. Really your asset. Keep them happy. Your loyalty
desk was not very helpful. We decided to forego the discount because we did
not trust that your agent was giving us the best deal. It was a very non
transparent process and she was not very helpfull.

This was my family's first inclusive vacation. Not only will my immediate
15/Aug/18 10766997 family but also extended family will visit Beaches Resorts again. Thank you for
the unforgettable experience.

This was a birthday celebration for my mom and you all did a fine job taking
15/Aug/18 9712833 care of our party of 14. I gave the rooms a low score because they could use a
deep clean. Also, the sliding glass doors need new locks.

We were highly disappointed for the money we paid. The room was nothing
like the picture on the internet. The only saving grace was the team they were
wonderful. It was an old property so when you look at the internet it ts false
15/Aug/18 10992555 advertisement. I will ensure I share with others. The sad part is the manager
tried to help and we would have paid more money to get out of room but
they just kind of forgot about us. The food was llow grade cruise ship yuck.
Room area smelt of trash. See TripAdvisor for more

14/Aug/18 10250384 The service and hotel were great we had a nice vacation at Beaches Ocho Rios
 We spoke with Courtney and he contacted a service technician Jason to check
14/Aug/18 9646601 our shower - we did not have hot water and no pressure. Courtney and Jason
were able to repair the problems with the shower.

14/Aug/18 9885212 great stay

The daily newspaper was completely incorrect and caused a lot of needless
confusion. The kids activities were listed incorrectly 4/7 days. The teen
activities were either 30-45 late or just didn't happen at all. This was
14/Aug/18 9706263 frustrating to us and has us looking elsewhere for next year. When I asked
about a teen activity at the front desk, they sent me to kids club.Kids club sent
me to teen lounge. Teen advisor sent me to dive desk. Dive desk said go back
to teen person. Totally nuts.

I was disappointed how quickly the snorkeling excursions filled up. Otherwise
14/Aug/18 9536869
we had a fantastic vacation.

The Beaches brand is a good one .Been vacationing on this property since
1996. However, if improvements are not made to the categories above I'm
afraid I'll have to resort to another brand. My recent stay on the property was
14/Aug/18 10265327 somewhat disappointing and embarrassing. My family and I vacationed with a
very close family whom we invited and sad to say their room was infested
with rodents. We reported it immediately but sad to say it was not handled in
a manner in order to protect the brand. Much more to say...

14/Aug/18 10937898 Only real issue I had was the 2 hour ride from the airport to the resort.

Needed more variety of fish items on menus. Lots of shrimp and squid not
14/Aug/18 9663735
much grouper,snapper, mahi mahi,

14/Aug/18 9884207 Would like to visit the beaches in Turks

Every time I enter the pool I got itches and rashes in my arms. That didn’t
14/Aug/18 9708454 happen when I was in the beach. I stayed in a room that was not what I paid
forr.

This was one of the best vacations we have ever been on. The staff was very
courteous and helpful throughout our stay. I would recommend Beaches to
14/Aug/18 10199156
anyone looking for a true vacation with no worries or concerns. My family and
I will definitely return.

12/Aug/18 7114219

We stayed at beaches Ocho Rios for seven days with two other families.
12/Aug/18 10251318 Collectively we agree excellent service. Staff members went out of their way
to assist us including Kado. Previously we stayed in Sandals Grand Bahamian
 & Sandals grande Antigua. The food in the other restaurants were much
better. Also we felt there was not a lot of dining options especially for a kids
resort. Macaroni & cheese & chicken fingers is not an option every day. Kids
shouldn’t wait an hour to be seated. Reservations neede

12/Aug/18 9696856 Overall the best all inclusive I've been to!

Need more restaurants. Buffet is the same every night. More gift shops and
11/Aug/18 9624345 Prices too high. Don’t like the side vendors. A shop for them would be more
appealing. Don’t like getting haggled.

Great service from Sashane and Ha Hunjie at the Bayside Restaurant! It was a
11/Aug/18 9727039
great vacation!

This was our second time at the resort and loved it as much as the first. Our
only complaint was how poorly our flights were handled, changed several
times, when we contact Unique travel, they refused to help and wanted
$200pp to change the flight. It took us 12 hrs to get to the resort for a trip
11/Aug/18 9532645
that should only have taken 4. Would just like to mention some of the
exceptional staff, Kady, Raymond, Shantal, Lisa at the
spa,Alex,Shevon,Neil,Shane and Rushane is the most fabulous person we have
ever met.

My family had a great time. The food was mostly good except for the Italian
11/Aug/18 10311238 restaurant. Most staff was friendly but some appeared annoyed or unhappy.
The activities for the kids is what made the resort.

11/Aug/18 9703180 It’s the staff that makes you want to return

Excellentf staff. Only concerns would be the amount of food disposed of

11/Aug/18 9644298 instead of allowing staff to take home or giving to charity plus the amount of
plastic/ paper waste: too many water bottles, straws etc

Had a group of 20 people and 13 people get sick with diarrhea. Have been
11/Aug/18 9549225
coming to Jamaica for 40 years and this is the first time I have ever been sick.

The resort at Ocho Rios was small, the beach was very small and only two
11/Aug/18 10940995 options for pools. Our son is 13, not many kids his age there. Club Liquid was
only open for an hour for the teens.

11/Aug/18 9646600 staff was amazing...Chevy, sekoy, Chris, dean, courtney just to name a few

Overall excellent! I wish there were more options for dinner later in the
11/Aug/18 9923370 evening. It would be nice to have more air conditioned lounges. After being
outside in the sun all day, I would like to stay cool.
 Would be good to have more food options for breakfast and lunch. Similar to
11/Aug/18 10954992
sandals Whitehouse.

I would stay at Turks and Caicos again. We felt the over all friendliness and
service at Ocho Rios was far less than Turks and Caicos. The attitude of the
11/Aug/18 10824865
overall staff is the main issue at Ocho Rios. We left good feedback on the staff
members that were friendly and helpful.

Staff that stood out and went above there duties- Everton. Chevy .jenillle.
10/Aug/18 9628031
Kemonette. Alex . Roxanne . Stevain. Collette. Dean.

No real complaints, but if I had to come up with one I’d say it might be time to
10/Aug/18 9574735 start checking the beds and pillows ages. I woke up with a stiff neck and
aching back about every morning.

The staff on the whole were amazing. A special mention to Tom Cruise,
Jerome, Orville, Tashane, Alex, Daven, Courtney and Amangha (sorry if this is
10/Aug/18 9591339
spelt wrong). They really made our stay a truly fantastic experience and are a
credit to your organisation Thank you.

Everything was perfect. I was married during the stay and my husband and I
could not have asked for a better wedding. It was everything we hoped and
10/Aug/18 10950258
dreamed for. We will definitely return in the future for another stay. Thank
you!

09/Aug/18 11011046 Thanks we had a great time.

The last couple of times we have been at a resort through Apple Vacations
they have put us in a double room. They usually have two queen beds for my
children and another shower for them. Usually we also have a jacuzzi in the
09/Aug/18 10250525 room. We had expected at least this of the room since the price we paid this
time was actually more.My entire family was surprised and disappointed
when we first walked in the room.The room was quite small for 5 people and
didn't seem to justify a price of $1400/day.Entertainment-Poor

Having been to Sandals, we were extremely disappointed with our beaches

09/Aug/18 10259109 experience. It was nowhere near the quality we are accustomed to in terms of
dining, service and entertainment.

09/Aug/18 8750306 Concierge services was a disgrace.

After staying at a Sandals, o was very disappointed in the room. Our

refrigerator leaked, the bed was super creaky. For our Son’s room, the
09/Aug/18 10825718 balcony was unusable because the AC exhaust made it unbelievably hot. The
room was not cleaned very well on 2 of our days. We slept on sandy sheets a
couple of nights. Other than that the kids activities were great. The Sesame
 Street characters were a big hit.

New reservations software is needed. Totally frustrated with trying to reserve

08/Aug/18 9740493 and pay for multiple rooms. Unsuccessful getting itemized bill. Took more
time to reserve flight from Miami than flight lasted.

We would return to Negril or Turks and Caicos ... this resort was not up to par
with our other Sandals and Beaches Resort vacations... it was a
disappointment and we would have spent extra to have a better experience
07/Aug/18 9725343 since we brought my parents sister and brother for their first all inclusive trip
Service was lack luster, the beach was far away from our room (eight flights of
stairs away) and everything I asked for never happened, including our safe
never being repaired the entire trip, very disappointi

Worst mattress we have ever slept on. Sore for days. Resort is extremely worn
and needs a major overhaul. Could not eat at multiple restaurants because
07/Aug/18 10358570 reservations were all taken. Great food and most of the staff were very good.
Some staff were not very personable and seemed to be just going through the
motions.

The trundle bed was never remade and the pillows took up the side of our
07/Aug/18 9746099 room leaving us with little living space. Pool chairs are left with towels on
then all day making it very dificult to get a chair when you're actually there.

We had some wonderful waitstaff here who made the stay very enjoyable.
The pools and water park were excellent. We did pay extra for a concierge for
the entire week and honestly never saw or heard from anyone that
06/Aug/18 10940448 performed any type of concierge service for us, so that was quite
disappointing that we spent extra for something we didn't receive. There
were no robes in our room which we also expected. Otherwise we really had a
wonderful and relaxing week.

Just wanted to say thank you to Ramon for finding me a cord to charge my
camera!!! All staff was very friendly and made our stay enjoyable. Sashane
06/Aug/18 9727056
and the guy who helped serve us at bayside were outstanding and made us
feel at home!!!

Great family friendly resort . We felt like we were being cater too. Exceptional
staff always so welcoming. “BLACK Tom Cruise” was a great teen director my
daughter had a great time with all the teen activities . Each staff member at
06/Aug/18 8927735 the kids camp were very nice.we didn’t like was how the website says leave
your money home but then there were vendors outside everyday selling
items and being very agressive for you to spend money and purchase items
from them. Restaurants need longer hrs. and need faster ser
 THE OVERWHELMING SMELL OF MOLD AND MILDEW IN THE LOVER LEVEL OF
THE MAIN BUILDING NEAR THE ITALIAN RESTAURANT NEEDS TO BE
06/Aug/18 9964640
ADDRESSED. AND THE GENTS WHO WORK THE WATER SPORTS AREA COULD
USE SOME CUSTOMER SERVICE TRAINING.

The food was average. The rooms were dated but clean. The staff was
05/Aug/18 10276002
amazing. Shaine and Onis in particular took a,zing care of our group!

Loved all of the staff at the kids' club, made us and the kids feel comfortable.
05/Aug/18 10413217
Food was amazing! Met lots of great staff members all around the resort.

05/Aug/18 10102017 Sashane was amazing! So attentive and friendly! So was Nordia and Tasha!

Fppd was disappointing and activities were minimal compared to guest

05/Aug/18 9547953
numbers

I would just suggest that the karaoke and piano bar sing along be more than
05/Aug/18 9799832
one hour. It seems like it no sooner starts, then it's over.

05/Aug/18 8829174 Great family reunion!

Server Courtney, Bartender Robert, Life Guard Jerome, Life Guard Diana, and
Kids Club Tom Cruise made our trip! They were absolutely fantastic and alone
will make us repeat customers. The food was simply amazing. We did not
05/Aug/18 9519210 have one thing we didn’t enjoy. Drinks were a bit strong for our taste, but to
each their own. The room was good sized, comfortable, and clean. We really
have no complaints. Also the chocolate milk the bartenders would make was
the best I have ever had. We will be back!

We loved our trip. We enjoyed all of our meals. But we found Neptune’s to be
05/Aug/18 10176247
a few steps below the other restaurants.

Wi-Fi in room didn’t work. Small beach. My flight was changed months prior
05/Aug/18 8869239 and beaches never notified me then refused to credit my missed day vacation.
Airlines said it was beaches responsibility. The scuba services were excellent.

My worst experience at a resort! From the room to the service! Had my

wedding here and my wife is upset at the DJ for not playing the song we
05/Aug/18 8775833 requested for our first dance. The chairs wasn’t placed as we discussed. I can
write 2 pages of things that was wrong! Overall it was a lot of
miscommunications that left us dissatisfied

Every aspect of our vacation was awesome. Top notch staff. Malaika at
Neptune was amazing. She won over my 2 year old very shy grandson, she
04/Aug/18 9594603
went above and beyond. She even took him out on the pier and let him feed
the fish with her. Will definitely return
04/Aug/18 9649738 Loved the staff. So kind and I hope they get paid well because they deserve it!

The people working at the resort are some of the most kind people I have
04/Aug/18 10144851
ever met!

Our room kept leaking from ceiling and called twice to fix. Room not cleaned
well b/c hsekpg came around 5:00 daily as we returned from beach.
Coffee/sodas refilled sporadically. Water skiing canceled w/o notice - reason
03/Aug/18 9534101 we selected Bchs. Water-sports people cranky (excpet Alex). Scorkel trip
canceled b/c captain did not show. Overcharges to bill needed to be fixed.
Photographers solicited wife and I during special "romantic" meal, waited
around until after 1st course said was included in package.

03/Aug/18 10023099 watersports staff was the BEST!

We had a really nice vacation. The food was amazing. We wanted to Loop 11
employees, but had left the resort. They were: Brandon-photo, Nakita-
Venetian, Colet- Neptune, Shantal- French, Tashane- entertainer, Jenille-
02/Aug/18 9692974 entertainer, Alex- entertainer, Kimarley-bartender. Robert- club liquid
bartender, Paul- pool bartender, Sheldon- Venetian. Hopefully that will help
them. We felt bad that we were unable to acknowledge them because we had
left. Thanks again, Patty, Morgan and Emily Weadock

Food was okay but was the same thing every buffet. And the other
restaurants had such a limited menu. I think the chefs need some additional
02/Aug/18 9885806 training. The room was nice, housekeeping was great. Beach area was too
small and crowded. The Jamaican people were so friendly. However, way too
much money for our stay. I was disappointed.

01/Aug/18 9712585 My family had a great time at Beaches Ocho Rios.

Initial mixup on room, very well handled and resolved by concierge team. We
01/Aug/18 9693726 had a delightful vacation WiFi speed is the only real area I would suggest is
addressed

I thought there would be more reggae music playing either by the pool or at
01/Aug/18 10298361 the beach. Instead there was only one time which was on reggae night and
only for a short amount of time.
July 2018

31/Jul/18 9592198 The resort could do with some refurbishment

31/Jul/18 9534800 This resort lacked entertainment and the food and service were terrible.

31/Jul/18 8641141 Some of the staff are not engaging and seem like they do not want to be
 there. The service is not on par with the service at Beaches Negril.

Our family agree Beaches will be our new home away from home. We love
31/Jul/18 10970492
the environment, food and staff. Exceptional service!!

30/Jul/18 10945845 Kids Camp was Awesome

The staff there were great! Very friendly and accommodating. An A+

30/Jul/18 9762282
experience, thank you!!

When we arrived our room was nice t ready for hours. They gave us a room
different than we requested and paid for. We paid for a family deluxe with a
patio. They misplaced our luggage Needless to say my first impression was not
30/Jul/18 8977594 good. We were there for my sons wedding and my first day was made very
stressful. Since one of the divers passed away on Sunday I didn’t feel right
expressing my concerns at checkout on Monday. I gave my condolences and
just checked out.

Great stay, chefs really helpful in ensuring my son with food allergies was
30/Jul/18 9734449
catered for.

29/Jul/18 9555655

I scheduled my wedding and it ws a complete disaster and one of the most

stressful times ever. Almost nothing was done as promised, communication
between pre-planners and the resort clearly did not happen, we were made
29/Jul/18 8875431 promises about things that did not happen. I spent a lot of money to get to a
resort where my phone did not work, the refrigerator did not work, the AC
went out and I went days before repairs were made. I was promised that my
guests attending my wedding would have access to an itinerary...

I felt the food was just adequate and since we stayed there for 7 nights we
were getting tired of the same menu. I feel that it would be beneficial to make
some daily changes to the menu at each restaurant like they do on the
29/Jul/18 10256716 cruises. Also, when I was at the Venetian I saw red aunts crawling on some of
the appetizers and discretely reported it to the waitress. There was also a red
ant crawling on our table and later in the week when we went there again
there were ants crawling on the eggplant appetizer.

This was really a perfect stay. Our trip was to celebrate a high school
graduation for my son and his friend. They had a fantastic time. The entire
29/Jul/18 10639288 staff was superb. Everyone was very welcoming and helpful at all times. I
enjoyed how much the staff really engaged the boys and got them involved. I
saw this with all families there too. Just Excellent. Tom Cruise - Top Notch ! :)
 The staff were amazing and couldn't be more helpful excellent service
28/Jul/18 9620639 throughout the resort from front of house to entertainment team and waiters
and waitresses... Thank you Beaches for a memorable experience.

I believe there is an issue with the WiFi security. I received some devious
28/Jul/18 9726454
emails during my stay.

The staff was amazing from check in to check out. Dukel was the best
anything we needed at anytime he would go out of his way for all of us (we
28/Jul/18 9152204
were a large group) with such professionalism. Our experience was beyond
my expect !!! I would send anyone to this resort at anytime!!!!

I had a bad experience with having no water in my room and am still waiting
28/Jul/18 9152086 to hear from someone about it. It was very upseting because it caused me to
be late for my brothers wedding and that was the main purpose of our visit.

We had a wonderful week at Beaches Ochos Rios. Unfortunately my daughter

and I were on the snorkeling trip in which the guide drowned on our last full
28/Jul/18 10428491 day at the resort. It was a tragic accident but made me question the safety of
some of the water activities there. The resort was clean and the staff was
amazing.

We really enjoyed our time at the pool and beach. Ricardo in watersports
went above and beyond to make sure everyone in our large wedding party
had a good time. The food service was usually quite slow and our room was
28/Jul/18 9586169 only cleaned once in the 5 days we were there. We had to find someone to
give us toilet paper as we had run out and we had to take towels from the
pool area for showering on the morning we left. I would use a resort from
Beaches and Sandals again but would hope for better housekeeping servi.

Rushane Edwards was amazing! Rooms were very dusty. Varied times of maid
service was slightly frustrating- sometime in morning and sometime late in
27/Jul/18 9634342 afternoon when showering for dinner. Thoroughly enjoyed the
entertainment. Service was phenomenal! People should not be allowed to
vape in any of the restaurants.

We had a fantastic time. This was our First Beaches experience as well as our
first Jamaica experience and it did not disappoint. The staff was great as well.
From check in to check out they catered to our every need. Rushane (Tom
27/Jul/18 9634355 Cruise) is fantastic. He entertained our whole family...a true diamond in the
rough!! Lauren was also wonderful as she organized activities by the pool. She
managed to get the whole family involved as well. We are looking forward to
our next trip to Jamaica & Beaches!!!!

27/Jul/18 9514365 Housekeeping came daily but the floors were always dirty and the room was
very dusty. Also, there were 2 picture frames above the bed and one was
 noticeably crooked. However it was never moved back in place for the 7
nights we were there.

26/Jul/18 9617520 The service was exceptional at Neptune’s and The Venetian!!!!!!

26/Jul/18 10976456 My family and I had a wonderful time. We plan to return soon.

No room service, no ATM and charge 10%for cash advance. Will not all private
26/Jul/18 10948385 excursions on property to pick up guests. Theses are extremely bad points for
a high dollar resort. I will address this in online reviews

26/Jul/18 10456360 Wish the resort had a atm machine available to get cash out.

We were extremely disappointed with the check-in process. To be handed an

iPad to do it yourself is tacky and unwelcoming. Then to not be told about the
hotel itself was a further letdown. We’d expected a lot more from a chain like
26/Jul/18 10965347 Sandals. We also strongly suggest adding room service to the hotel. It’s not
very convenient for guest to have to do take-away from the restaurants. Was
shocked at what wasn’t included with our stay, like the character breakfast.
When of the reasons we’d booked.

30 percent of the staff was great! 20 percent of the staff was very rude and
then the rest didn't really care if you were there or not. Walked into my room
26/Jul/18 10203922
to find girl doing turn down service using my bathroom and stinking
everything up. We were all very disappointed in the level of service given.

26/Jul/18 8809851 Didn't like the bees in the nozzles at and around the coke machine

The staff was amazing, especially "Tom Cruise." The food could have been
26/Jul/18 10402457
better.

We had several people who made the stay fantastic but our first experience at
arrival was not great. We did the pre check in. At our arrival after 12 hours of
travel no one seemed to know who we were, where our registration package
25/Jul/18 8544225 was and it left my husband thinking we didn’t have a room. Once we showed
them the email we were taken to a different area for an accelerated check in.
When we were shown to our room we were informed that we did not have
working plumbing! Darnelle did the best she could

Penthouse was sub par and not modernized. Bath tub was not accessable for
our age. Nicky the manager was wonderful and understanding and was able
25/Jul/18 9534203
to relocate us in a much better room. She was our guardian angel,and
followed up to make sure all was well. She is a credit to your organization !

25/Jul/18 9578658 Great resort for children, activities and staff all excellent. The out of the blue
pop up restraunt was fantastic and the best food that we had, the Venetian
 evening was also very good. Beach, pool, water park were all excellent. The
room did not quite match up to the photos bathroom was very nice but the
decor of the room and balcony was a little tired.

While the food was excellent, my son has a tree nut allergy and I have a
shrimp allergy. I was able to steer clear of items with shript. However, items
on the buffet were not clearly marked to what he could and could not have.
25/Jul/18 9729558 We were lucky the last night of our stay that I knew pesto usually contains
tree nuts and while my son was about to put it on his plate, I stopped him and
asked 1st. The person came back indicating that there indeed was cashews in
the rice with pesto sauce.

25/Jul/18 9701433 The Jamaican people were so friendly.

Very pleased with stay. Only comment for dinner it will be nice if all can make
reservation not those who pay extra through concierge. Otherwise staff was
25/Jul/18 9909642
very friendly and accommodating like Derek, Dean, Jo Anne we were very
happy with our stay.

The staff at Beaches were excellent! Based on our overall experience ,there is
no comparison.We felt truly welcomed. Our wedding team led by Manager,
24/Jul/18 9524286
Anna-Kay Hawthorne was tremendous.The wedding was beautiful. We are
still getting rave reviews from our guests. David & Valrie Taylor

I did not see the value in the concierge level of services. We still have to run
24/Jul/18 9594464 around the resort every night to find milk for bedtime. We never received
robes, concierge seems like a bit of a miss.

We had a nice vacation. Did appreciate the hotel credit for each room
w/water main break at check in and no water for 1st night. water activity guys
were great, ESPECIALLY Romane! What was not good was water leaked from
24/Jul/18 9727541 ceiling , caused puddle of water on floor and daughter slipped, fell bad
(accident report filled out). Also husband got very ill from something he ate
for 2 days (accident report with nurse). also was told immodium was $35 but
when picked up we got oh forgot $20 delivery charge! Ridiculous

Dining menu for a 2 week stay are limited Themed buffet nights were a hectic
24/Jul/18 9604941
will long queues and problems with tables

23/Jul/18 9848926 kids club and nanny service excellent.

23/Jul/18 4657567 kids club 2-4 were excellent.

The wifi in our room was terrible. They even upgraded us and it still was
23/Jul/18 10958030 terrible. This needs to be addressed. Our room was 2201. You need to
upgrade the rooms and patio lounge cushions as they were not spacious and
 the cushions were ripped. The staff could not have been nicer.

we had an issue with the water being turned off and a pipe broke. The way in
23/Jul/18 9486945 which management handled it was poor. Very poor...but it was turned back
on in 24 hours.

Chevy and Malaika at Neptune’s restaurant are the best part of your resort.
22/Jul/18 9523391 Entertain crew and kids camp employees were great as well. Resort overall
was nice but in need of a refresh.

I want to call out a few individuals that were awesome and treated us very
well while we were there: Jerome (Water Slides), Alex (Water Sports),
22/Jul/18 9002881 Kimarley (Bar Tender), Venicia (House Keeping), Devion? (Waiter at Venetian).
These individuals were outstanding to me and my family and really took care
of us.

One day didn't have water l call up the front desk l told them the situation I
was totally shocked when did told me I could use the shower in the gym my
22/Jul/18 9741079
wife and two kids was totally upset. But I still love sandals beaches resort
have booked my next trip to sandals st.lucia hope for better service.

The staff was amazing great atmosphere and had a beautiful wedding at this
resort. The only negative comment I could add which has nothing to do with
21/Jul/18 9662709 the staff is the photo packages for wedding are extremely overpriced.
Charging $950 for 50 photos to be put on a disc to take home is way too
much!

The staff was excellent! Ricardo and Alex with the Aquatic Center were
amazing, friendly and super with our family! The same with Toddaine in the
21/Jul/18 9491914
photo shop! We met so many wonderfully genuine staff members! Thank
you!

We LOVED it! With 3 children, ranging in ages from 13-18, there was plenty to
21/Jul/18 9505388 do for everyone. We felt there was plenty to do for our family without doing
excursions.

Staff was not very friendly. Management needs to seriously look into this. At
21/Jul/18 10964953 times they acted as if they did not care and it was a burden to attend to the
guest of the resort.

I was told by Rayon at the fro t desk that the hotel has the right to remove our
personal stuff from our room if it is not ckeared by 11am , despite me
21/Jul/18 9733636 informing front desk that we were being delayed at the photo shoppe which
was pretty busy, He further informed me that the said information is in my
welcome package. I have read Same and up to now have not seen that policy.
In the short time of delay I bought 15 photos at a cost exceeding 500USD. My
 family felt insulted and as though we were being puni

The service effort and great attitude of the staff was absolutely fantastic.
Breakfast experience was great. The BBQ rest wait times need to improve.
Hold and temp times on your nightly buffets need to be managed better. Hot
21/Jul/18 10866162 food cold, cold food luke warm, Housekeeper was great. Claudy was fantastic
for scuba certifying my daughter. Great job by the entire Scuba staff. Overall
met expectations and then some. Downside - food was dissappionting at
times and nice to have a private room for parents 4 price.

Great time. Went to Turks first and nothing outdoors compare with that
20/Jul/18 9532882
resort

Dirt was visible on the bathroom door from the arrival time until the
departure time. The ceiling fan and the humidifier was very noisy. My
husband is recovering from a heart procedure and those noises were very
20/Jul/18 10974368 disturbing. We were told that the bar will be replenished daily we had to call
for same to be done. We had ask the housekeeping personnel to give us an
hour to vacate the room for cleaning, however after leaving the room for over
three hours we came back to the room untouched. We had to call .

20/Jul/18 10022922 Not enough chair or umbrellas at pool was really a problem!

I was impressed with the activities & childcare my 8 yr old experienced in the
kids club, but not much else. The buffet's breakfast was the only dining option
any of us enjoyed. The concierge service wasn't anymore helpful than the
20/Jul/18 10797474 internet, especially during the couple days prior to our departure. The "spa"
facilities were run-down & definitely over priced. I spent a week at Couples
Negril in 2010 & it was amazing! I had high expectations when I booked this
all-inclusive family vacation but it didn't liv

My family and I had a great vacation that we will always remember. We have
multiple employees to thank and that deserve a great deal of appreciation
and gratitude. Our concierge Courtney, Rushane AKA Tom Cruise from
entertainment, Venecia from housekeeping, Sheldon from the Venetian
19/Jul/18 10246379
restaurant, Sashane from Bayside, Alex from entertainment, Jenille from
entertainment, and Kenmar from Club Liquid. Everyone of these employees
made our vacation so enjoyable. Please contact me 502-641-3320
jasonpovey@att.net

My experience with the cabana boy left me extremely unhappy to the point
19/Jul/18 10134702
that we will probably not return to Beaches again.

19/Jul/18 9637134 We were extremely pleased with the attentiveness of all the staff. They were
there at every moment to ensure we were having the best family vacation
 ever! Thank You ! We had a great time!!

19/Jul/18 9666783 Food was average. Limited restaurants for dinner. Service was good.

18/Jul/18 10198620 It was a wonderful time!

Analyzing vacation for adults and kids!!! We already booked another Beaches
18/Jul/18 9716772
location for next Summer.

The staff made this resort and my stay very enjoyable. I believe the rooms
need to be updated and the beach was way too small. However, below are
18/Jul/18 8535199 some names that need extra recognition. They were amazing!!! Jenelle
Kimone Collette Maurice OShane Rilando ...and the staff at the French
restaurant for signing me happy birthday.

The staff is very warm and inviting had a great experience. The only negative
18/Jul/18 9737773 is the very very long (2hr) bus ride from the airport. I feel like my time was
(4hrs) was wasted.

We had a wonderful time staying at your resort. The staff was amazing!
18/Jul/18 9580269 Everyone we came in contact with was friendly, helpful and made our stay so
much more enjoyable!

Outstanding in every way. We absolutely had an amazing vacation and your

18/Jul/18 9717967
staff was fabulous every day !!!

18/Jul/18 9848814 I would return to a Beaches Resort, but Not Ocho Rios.

Good overall experience. The primary reason we chose this resort was
because of the family friendly environment and it definitely met our
expectations for being family friendly. The rooms could’ve been nicer,
18/Jul/18 9696837 especially for the price. Food was standard 4 star resort food, could use more
dining options, need more bartenders at swim up bar.Biggest plus of this
vacation was Kids club and Nanny Services. We used Antonia for our 1 year
old all week and she was fantastic. Character breakfast was excellent.

Got food poisoning the second night and was bed-ridden for one day and not
18/Jul/18 9652171
well for two more days.

food was always cold and not much options, no entertainment for adults,
some staff seemed annoyed to help and icknored you for drinks, and the vip
departure did not have all vouchers and had a hard time accessing waste of
17/Jul/18 10949860 money since I was not able to use it to its full potential, was not able to do an
excursion due to uncomfortableness of weather and wind on boat and staff
would not give me a refund, called me a liar with conflicting stories - very
unhappy with this resort and staff
 We had a fantastic holiday at Beaches. We thoroughly enjoyed our stay and
our children loved their holiday. The only problem we had was getting on the
17/Jul/18 9626852 loop due to the weak WiFi. There were so many staff members we wanted to
praise but couldn’t. If there is a way to still do this we would love to know. We
were there from 1/7/18 to 10/7/18 and our family name Lilley.

The service at this resort is excellent! The staff is very friendly, warm and
kind! The child care services are amazing. They are super clean with patient
care givers and well organized activities. Though the entertainers were
16/Jul/18 9619269 energetic and friendly, the daytime entertainment was lacking. There is a
stage that was minimally used. I also found that the room was somewhat
dated. Also, just outside my room was a ledge where unfinished food and
plates were placed. We constantly had ants outside the room.

16/Jul/18 8798388 I would go to a different Beaches but not this particular resort.

I have teenagers and there wasn’t much on for them. There wasn’t anything
16/Jul/18 9652015
to do after 10pm.

Had our wedding at beaches Ochoa Rios. The concierge for the sweets where
amazing. Best service in emote resort. The servers at the wedding however
where horrible. Never Put Champagne out for the guest or for us for the
16/Jul/18 9609878 toast. We already finished eating and most guest didn’t receive Food yet.
Cake was suppose to have flowers on it and had none. Receptionist at front
desk rolled her eyes at us when we needed room cards reactivated. My hair
and makeup which I paid for for horrible and not what I wanted.

House cleaning would leave their carts out at night. No one bothered to pick
up plates or cups that guests would leave lying around the floor. Nice resort.
16/Jul/18 9774197
Need more restaurant choices. We almost missed our flight home because of
the wait at the airport. Transfers should leave earlier.

Its a very expensive trip, the children had a wonderful experience and we
enjoyed it very much. Our first few days there we didn't feel like the resort
16/Jul/18 10154742 was worth the money that we had paid, more than $3,000 more for the week
compared to another resort that has better pools. But the childcare services
and the characters/activities for the kids made it closer to worthwhile

The staff at activities was amazing as well as our housekeeping! We felt

15/Jul/18 9742948 overall this was one if the most amazingly welcoming and home-coming
feeling places we have stayed. Great job!

Watersports staff was excellent. Dining staff clearly overworked and service
15/Jul/18 9731208 was slow. Food was ok, not great. Loved the crepes. Room clean, common
areas especially bathrooms were NOT. Need more family friendly activities in
the evening, this was the biggest negative. Resort that depends on the ocean
 should be more eco friendly, recycling at a minimum. Food, service, and
evening entertainment do not compare favorably to a cruise or other options
for the value. Unsure if we will return.

We were treated like royalty. What an amazing stay.We had the times of our
15/Jul/18 9649901
lives. We will be back for sure.

I found the cost to be extremely high. The food although plentiful was very
generic. The service from staff was very good. You should not make your
servers wear long black pants and long sleeves in extreme temperatures. I
14/Jul/18 10981631 found that very inconsiderate of your organization. These poor people must
have felt unbearably over heated in those uniforms. Your staff is generally
very curtious and polite. I hope you are paying a wage they can live on, my
fear is that they are under paid.

We enjoyed our stay, however were disappointed with the beach, it was so
small, couldn’t take walks at the beach it was so narrow. Also, we had
14/Jul/18 10968062 concierge service and were told by they we didn’t need reservations for the
restaurants, but every time we try to go without reservations they were
always full.

14/Jul/18 9747614 Just completely amazing

Please address your character breakfast reservation process. I tried for

months to schedule it on line and called the 800 # as well. Was constantly told
14/Jul/18 9729915
it was booked. We asked upon arrival and seating was available with no
problem.

Awesome employees, very friendly and accommodating to our requests. Best

resort employees we have ever experienced keep up the good work. Like to
recognize Anna-Marie at the BBQ Grill Bar, Annabel at the beach front bar and
13/Jul/18 9660059 Ramon at the bayside bar. Chevy in the Neptune restaurant was an awesome
young man full of great energy and life. Kanisha took great care of our room
(1312) and we loved her towel folding. We loved all the employees, including
Brian the GM. Thanks for a great family vacation.

Several days we would come back to our room near the end of the day 5pm
13/Jul/18 9510335 or later and our room had not been cleaned. We had to ask for towels. We
also rarely got turn down service.

12/Jul/18 9502047 We loved Beaches Ocho Rios and are booked to return again next summer!

I didn’t get the room that I paid for. The only chair in the room was broken.
12/Jul/18 9595025 Watching people work such long hours is heartbreaking! Everyone was nice
but some people it was Obvious they were tired. They all had their lines down
pat. Good job on training people to talk the corporate line. Slave labor. The
 cost of the trip was ridiculous! I will never participate in this rip off of money
or human degradation ever again and I will never recommend any resort of
this kind to anyone.

12/Jul/18 10389168 The resort needs more dining options and definitely needs room services.

This was the nicest resort we have ever visited. Top notch service and
12/Jul/18 9730008
fantastic amenities. The food surpassed our expectations!

The Teen/Tween staff were all amazing especially Jamaican "Tom Cruise". Our
12/Jul/18 9626969
teens had an amazing time because of them.

12/Jul/18 9722002 More food verirty at buffet place

The only problem I had were the beds - they were not to comfortable but that
12/Jul/18 8754386
would not keep me from coming back.

12/Jul/18 9567309 Had an amazing time! Will be back!!

Trash cans were hard to locate. Main pool was filthy on Sunday. Scheduling of
activities a little difficult. Long unexplained wait at La Parisienne one night.
Rushane Edwards does an awesome job with the kids. He is a tremendous
12/Jul/18 10962815
asset. Staff at the BBQ place was attentive. Pool bar and main bar service
were poor. Food was bland. I like a lot more flavor than was available. Room
was awesome!

French restaurant was our favourite & staff were great but it seemed they
12/Jul/18 9737660
were working way to fast & hard (understaffed?)

Ocho Rios needs to be remodeled esp pool area. They need room service and/
or butlers. Also, needs more restaurants esp breakfast. Also, concierge should
12/Jul/18 8648766
do more than check you in ... Needs more accommodations for the elderly ie.,
room service.

this was our second trip to this resort and as usual it didn't disappoint - and it
is not because of the things you listed above, it is because of the people who
work there. In diving (Wayne, Merville and Ryan J) in dining (Susan, Orane) .
11/Jul/18 9488469
also my kids LOVE Rushane, Oshane, Alex. They are what make our experience
so amazing. Also Randy carried my son from the elevator to the nurses station
when he collapsed in pain from a broken toe. Your employees are AMAZING!!

11/Jul/18 9789509 SCUBA NEEDS TO BE INCLUDED IF YOU ARE ALREADY A CERTIFIED DIVER.

Our room was only so/so. The shower part didn't work very well so the tub
11/Jul/18 10969004 flooded while we were in it. We also could hear all our neighbors through the
ceiling and walls. We did appreciate the grand effort of all the staff and the
 many many fun activities for kids. The Sesame parade complete with band on
the 4th of July was amazing.

Took my 7 grandkids to the resort. We all had a great time. Food and service
11/Jul/18 9732182 were outstanding. All kind of activities for the kids. we would definitely return
to Beaches.

We had a wonderful stay! We submitted detailed comments via the Beaches

11/Jul/18 10970407
website upon our return home. Thank you

Not very happy with this resort, would not return to Ocho Rios. Dining very
11/Jul/18 8849018 poor, could not get into dine most nights and had to use buffett. Line for
breakfast far too long, the resort seems understaffed

We ate at the French restaurant one night with our 3 small children and it
took so long for our adult entrees to come that we had to eventually ask to
11/Jul/18 10974681 take our food back to the room because the children had already ate and
were ready for bed. It was a horrible dining experience and I'm waiting to
hear back from management.

Excellent, the only negative is there were not a lot of restaurants and the food
wasn’t great. The BBQ place takes forever to get your food. The lady that
11/Jul/18 9712866 cleaned our room made a doll out of the towels each day and our girls really
looked forward to that each day. The Staff was exceptionally friendly and
cared that we had a great experience. Loved all the kid activities.

10/Jul/18 9625575 Wonderful staff make this beautiful place even more amazing!!

A little disappointed with the Salon services. I really needed a Pedicure for an
event I was going to the next day. I was denied services. They could not fit me
10/Jul/18 10219676
into their schedule. They only offered to paint my toe nails but I wanted a full
Pedicure.

I had some really nice people that were wonderful for my family and I ... But i
came there for my wedding it the whole experience was horrible. I wouldn't
recommend this resort at all. a few time beds, linens and towels were the
10/Jul/18 9719465 same as we left in the , Turn down was sometimes late The lifeguards at the
pool were rude (some not all) The french restaurant was Blah and we waited
an hour ... our honeymoon dinner was blah . We ordered surf and turf for our
wedding dinner which was lobster and steak no lobs

Overall we had a great experience. The environment was very kid friendly. My
10/Jul/18 10032437 children were not ready to leave and can't wait to go back. Staff was very
friendly and accommodating.
 We loved our stay at Beaches. The staff made a big difference. I think the
10/Jul/18 9619863
hotel could use a little updating but it didn’t affect our stay.

10/Jul/18 9730483 My honeymoon was great at the Beaches. Thank you

Thoroughly enjoyed our stay! The staff was so kind and eager to please. I
appreciate the great lengths the staff and management went through to
maintain and refresh the resort. It's always a struggle to do so as buildings
09/Jul/18 9718375 age! One suggestion would be to relocate the frozen drink machines at the
pool bar over to the walk up counter side of the bar. Having them at the front
of the swim up section seems to block off the bar area and make it harder for
guests and servers to communicate.

The staff was so friendly and helpful they really made my stay a joyful one. I
stayed at another resort during my time in Jamaica and I can honestly say I
09/Jul/18 8917581
enjoyed beaches more. It was so relaxing and enjoyable. And my wedding
exceeded my expectations thank you so much!

Several areas that concern me are pool related though. Main pool had a lot of
issues. Large light in pool was out of his hole laying on bottom. Very
dangerous for kids. Pool needs updating . Rough edges on coping . One of the
09/Jul/18 9487570 Life guards by water slides was sleeping. . Restaurants weren’t that kid
friendly as far as foods that children eat. We had to special order which took
longer. The waiters were very accommodating but that should be in every
restaurant in a family resort.

If I had kids under 10 I would, didn't feel like it was entertaining for teenagers
09/Jul/18 8662669
13 and above especially with game room not functional

A little pricey but enjoyed our stay. Food was delicious and the staff was
09/Jul/18 9734227
exceptional! Rooms were nice and clean but small.

We had an awesome time! Def plan to return. The resort and all the service
was excellent. Our favorite was the Dive team. We scuba dived several time
09/Jul/18 9539959
with Merville and he made it outstanding for us. Along with all the other
servers. Thank you for an unforgettable vacation.

Your staff is exceptional as a whole they were wonderful, truly a joy to be

09/Jul/18 9533194
around and always anxious to do their best a true blessing to our family.

Loved all activities available too us. Would of preferred queen size beds over 2
09/Jul/18 8914227
doubles, was a little cramped sleeping. Overall the family loved this vacation!

09/Jul/18 10967333 The interiors of the resort are beautifully redone however the exterior is very
poor and the size of the pool and the sand beach area are very small. If it
 weren't for the people who were amazing we would not return.

The staff were extremely nice. We have been to beaches in Turks but prefer
09/Jul/18 8636967
this one bc that it is smaller, food is better and so is the service.

Rooms were well kept, but VERY damp. Every employee gave phenomenal
09/Jul/18 9533184
service. Rushane in particular is amazing.

Many of the staff were very accommodating and friendly. However, we came
across several different people (bartenders and watersport staff) who really
seemed to be bothered by our presence. I feel for the amount of money we
09/Jul/18 9476543 spent to spend a week at the resort, we were told “no” or “come back later”
far too many times. Neptune’s and LaParisiene were wonderful restaurants
that we enjoyed very much. The Italian restaurant was severely lacking. I’d
love to tell you more but I’m out of space.

Restaurants were horrible. And the service at the restaurant was horrible.
09/Jul/18 9631906
Highlight of the trip was the photographer Brandon.

Only issue was we were put in a room next to the night club. We have 2 small
09/Jul/18 10327699
girls so this was a bad/loud room for us. We eventually moved.

09/Jul/18 10944006 Room was different than pictured on website

09/Jul/18 9516267 Great time staff was great.

The employees were helpful, kind, attentive and always made us feel
welcome. DeAnna at the Venetian was superb and made dining a pleasure
and fun. Alex at the marina was very helpful and instructive with a can do
attitude. The room attendant did an outstanding job in helping to keep our
08/Jul/18 9658734
room organized and made us feel comfortable and welcome. We attempted
to submit surveys on each of the above but was not successful. There are
many more to be complemented and praised for making the experience
wonderful.

07/Jul/18 9631343 Great family vacation. Can’t afford it every year but would love to go back

06/Jul/18 9534093 the entire family had a wonderful time thanks Jared Mahlum

Must compliment Dean at Neptune's for excellent service on our first

experience and for remembering our drinks and entrees two nights later. We
03/Jul/18 10783556 also want to thank Claudy at the Aqua Center for taking especially good care
of our grandsons during the classes and dives as they were able to become
certified in SCUBA.

03/Jul/18 10946980 We had a terrible experience at Beaches. This was a less than great
 experience and will be writing a review on trip adviser as well

03/Jul/18 9617788 Very noisy neighbors

Loved everything about the resort except the bed was extremely hard :(, and
there were no oxtails at any restaurant om the resort as well as only recieving
03/Jul/18 9115797 serving of rice and beans 1x during my vacation. I was truly looking for a more
authentic carribean meal, but aside from that my children enjoyed the tween
activities and the staff were exceptional. Would definitely return

The staff was amazing!!!! They were all welcoming and attentive to all of our
03/Jul/18 10948463
needs.

01/Jul/18 8878041 Staff was very polite and helpful as always!

The staff is phenomenal. I can't say enough about how friendlly & helpful they
were, but the resort is showing its age. It is in need of a remodel and
01/Jul/18 9622068
"sprucing up". We are Sandals Select members and were disappointed that
they were out of T-shirts and our bottle of rum.

The only problem we had was some nights it was a bit loud because of the
01/Jul/18 9506456 night club right by our room #1120. Other wise everything was fantastic great
vacation

It took a while for the food to get to the tables at all restaurants. With kids
01/Jul/18 9224720 this was a challenge to entertain them while waiting for food. Events for kids
were great. I wish there was more.

Great vacation! The Jamaican Tom Cruise was awesome!! The kids camp could
01/Jul/18 9491184 have been better for the 4-7 age group. The food was ok, but not as good as
at Turks & Caicos.

This was our first stay. So I based everything off the pictures. The room we
selected, beach walkout, was not like it was pictured on the website. Our view
was obstructed by tents and chairs, was not as big as pictured either. Our
01/Jul/18 10936152 housekeeper Venicia was FABULOUS! Outstanding! She was the best! One
server that we absolutely loved was Lacyon @ La Parisienne. She was the
kindest, humble and meet all our needs. We would of loved her to be our
sever the entire time but that wasn’t possible.
June 2018

2300 type rm needs better lighting especially outside of bathroom and feel for
30/Jun/18 10320467
workers who need to wear shorts and golf shirts for uniform
 My family and I really had alot of fun stay at the hotel. Planning to come back
30/Jun/18 10843398
again.

The staff at Beaches Ocho Rios are amazing people. They go above and
29/Jun/18 8594392 beyond to make sure your vacation is the best. Our kids fell in love with the
island and the resort.

Transportation to the resort was an issue. We asked for 2 car seats and there
29/Jun/18 8776247 were none. My party was also split into two vehicles, even though there were
enough empty seats on our transport to accommodate all of us.

We also went to Beaches Negril. The pros for your location compared to
Negril are: Better waterpark for older kids, Roomy rooms, savory crepes, very
28/Jun/18 10550524 friendly staff! Cons (by comparison to Negril): food was not as good, less
water activities (ocean trikes, kayaks, banana boat, etc.), soft serve ice cream
bar with toppings, asian dining.

28/Jun/18 9558253 Neil, Gay-lee and Tom Cruise made our stay extra enjoyable.

With regards to dining, it would have been nice to have more options and to
28/Jun/18 9490947 have had the BBQ park open at night earlier than 10 pm. There were times
when food was not available. The service at this resort was excellent.

28/Jun/18 9250848 I only rated a one because there was no 0!!! Worst stay!!

Our entire family got sick, and based on the symptoms, I believe this was due
to food poisoning. We lost almost 4 days to our illness, which was very
27/Jun/18 8731610 frustrating. The staff and activities were great, but being so ill would make us
hesitant to return. We were nervous to eat the remainder of our stay,
especially our 8 year old son, who got the sickest.

Loved the family atmosphere of the resort and the courteousness of the staff.
27/Jun/18 10172807
Booking through the internet was tedious and time consuming

We had a fabulous vacation at this resort. It was very clean, staff were very
26/Jun/18 10423237
kind and helpful. We hope to return soon!

The service was excellent.The team members could not do enough to please
us.I was disappointed there was no chapel for religious services. Therewas
only 1 brand of beer which I was not to found of. I got a stomach virus
26/Jun/18 9478170
probably from drinks with ice. Ice was delivered in bags and plastic garbage
cans. Very small portions of food. I had a wonderful time at my daughter's
wedding but will not return for a traditional vacation.

26/Jun/18 9752740 Overall had a great time and would return. Room was comfortable,a bit
outdated I would have liked to see more authentic Jamaican food served
 daily. Food and beverage service -excellent although front desk could be a bit
standoffish. TV didnt work for two days -it would have been nice to get some
sort of gesture to make up for that. Father and son band deserves a special
mention-they were really good!

The room was the downfall of our trip. It was clean and we were lucky to
eventually get our adjoining rooms. However, we were on the first floor next
to a storage area and had extremely noisy hallways with voices and carts full
24/Jun/18 9525054 of dishes. The worst part were cats (yes, cats) living under our bathtub in
room 1119. There was lots of scratching g noises on the bathtub, thumping
and bumping from them moving around under there and meowing. I do have
video of this if anybody wants it.

Mattresses and pillows are kind of uncomfortable, but you’re not in your
room much anyways. Staff is always so friendly with everyone. Alex from
22/Jun/18 10415908 water sports/ pool is a special mention he always went out of his way to make
sure we were good and was having a great time. There was also other staff
but just can’t remember their names.

I would return but not to Ocho Rios. The towel bar & shower head in
bathroom room were loose. Food was average & my son & I got food
21/Jun/18 10240223
poisoning. We were sick 2 days so missed excursions & other planned
activities. Staff is superb.

We were disappointed in the amount of cigarette smoking allowed on the

property. It was allowed by staff on the pier, the beach even the terrace of
21/Jun/18 9654867
the piano bar. So much so that some parents kept their children away from
some activities to avoid it.

I gave the room a lower score due to the issues we had with condensation
and my husband and granddaughter falling on the tile floor due to the floors
21/Jun/18 10445125
being wet. After complaining for two day we were moved to another room
that did not have that issue.

overall we had a fabulous time! there was certain staff that stood out
(Rushane especially) among the rest - some seemed not happy to be there...
The resort was clean but most ofter there were cups/dishes left around
19/Jun/18 9587820 attracting flies and bees (left for the whole day) and trash on the ground. it
would have been nicer to have more scheduled boat times - it seemed that
we were rushed to book a time in advance... Club liquid was yucky - it smelled
horrible, too small, too dark!

The rooms were sub par and need to be updated . I wAs moved into 3 rooms
09/Jun/18 9587970 over 2 days because of an electrical issue. Not cool at all . Very disappointed
in the quality for the expense paid.
 The room staff, our omelet chefs Shana and the young man, Dushane ( who
took pride in his job during our wedding reception), Rushon teen coordinator,
were very good. The food ok.. often not hot enough at the restaurants..the
07/Jun/18 9636551 ARMS of chairs in main dining hall need a GOOD CLEANING. Would like a few
more activities for adults during evening. Maybe more kareoke or dancing.
Was glad for the recovery during the wind mishap at Wedding. Guys at beach
were very good too. Overall we enjoyed our stay.

Definitely was hoping for a better experience. The setting was lovely and the
staff were wonderful-- though if I am being honest, the service was way
slower than we are accustomed to, and not very thorough. The food was
07/Jun/18 9523357 good, though it did become monotonous after a while. Finding dead roaches
in the room was definitely not perfect. And the pool left us all with ear
infections-- we were told by the family doctor that there was likely high levels
of bacteria in the water.

Our experience was great. Staff very friendly. Chevy was excellent, very
friendly. The safe in our room did not work. I called the front desk the first day
07/Jun/18 9639949 and they said they would send someone to fix it. No one ever fixed it. Rug
under the beds was worn and looked like it needed vacuumed. Besides that
everything was very clean.

I expected the resort to be top notch. Although we had a wonderful vacation,

the resort is in need of some updating. It was a little tired looking. But the
01/Jun/18 9521470 staff were excellent in always friendly and willing to help our experience be
the best. Of particular note was Jesse for in boarding and seeing us off and
both Lori Ann and Shanique in the pool area for their service.
May 2018

The rooms were consistently cold as I had to keep the AC on or the humidity
made the room floors wet and slippery. This led to my 2 year old son being
extremely sick after leaving the resort. I was considering getting a lawyer to
30/May/18 10024176 get some of my money back as this experience was not to my family's
satisfaction nor worth what we paid. The service was not always the best as
the Caucasian guest were treated much more warmly and respectfully. I
would not recommend nor use Sandals in any way.

Ricardo @ Bayside, Chef Otis @Bayside, Ramone @ Neptune, Steven @ Italian

Cuisine, Mikala @ Neptune were exceptionally friendly and they provided
outstanding customer service. Unfortunately, there was not an ATM available,
28/May/18 9740150 it would have been convenient if it was available on site. Suite was too small,
a king size bed and a queen bed would have been ideal, lacked enough sitting
area and chairs. The Liquid Club smelled terrible. Lack of daily Jamaican
cuisine was disappointing, but we enjoyed our vacation

Mattresses and pullout couch mattress needs to be upgraded. They are worn
25/May/18 9492847
out and uncomfortable.

Had issue with door, locked out, and wasn’t fixed twice then in the morning
13/May/18 9718704 was locked inside the room. Thought there should have been more of a follow
up while we were there

I want to congratulate and thank all the beaches team for the service and
quality offered in particular I want to thank two people, one is the pizza cook
(29/4/18 18.00 app) and “Chevy” Restaurant Neptuno both with great
11/May/18 9847277 kindness and customer service. As an observation, it would be good to carry
out an underwater cleaning specifically under the final demarcation line of
the swimming sector,i found a lot of drink cans (redbull), pieces of shoes and
sunglasses,regards Fam Cardenas –Vukasovic Room1108

The elevator was not in good shape as the sides were pealing and the floor
was cracked. The room was not clean in the corners, nor the floor was did not
10/May/18 10308186 feel clean. Dining at the buffet was nothing exceptional. We enjoyed
Neptunes and the French restaurant. With the apple dessert with ice cream
being a family favorite at the French restaurant.

The hotel is starting to show its age. It was odd to have double size beds on a
07/May/18 10343077 queen size frame. We were concerned about the bird droppings on the
furniture at the baysde buffet. The staff was lovely.

03/May/18 9598058 The beds in the rooms were very hard and as a result we didn't sleep very
 well. For a "5 star" resort, the wine that was served was mediocre.

April 2018

Food at Neptunes could have been better. We needed Gluten free & we
chose Beaches for this and were disappointed in the quality and options for
Gluten Free. I feel that we overpaid for what we were expecting. All the staff
23/Apr/18 9649262 was amazing, probably the best thing about the resort. Rooms were fine, but
for the price, should be kept up better. Tiles missing from bathroom stone
border. Room safe was broken. Toilet kept running. Club liquid was terrible
& smelled awful. Nothing to do or open after 11pm.

Rooms and Pool need some updating, we had a room that had a leak at
21/Apr/18 9742751 midnight one night through the ceiling and ants in the bathroom. Staff and
events for children were excellent.

Insufficient activities included for adults it was directed more toward

families with young children No real Dancing club liquid smells Bad like mold
21/Apr/18 9708567 and no one went really Alex the entertainment young man was great had a
wonderful personality and we heard great comments about his singing and
attitude towards guests

Hotel overall was nice but room seemed like it was in need of some
repairs/cracked granite/bubbles in ceiling. Pool also needed work. Breakfast
20/Apr/18 9672757 was good but could've had more to select from on dinner menus. Some staff
were very helpful/friendly some didn't seem to be as interested. We did
enjoy ourselves for sure!
 Rooms could be cleaner, paint updated & pictures/mirrors wiped & furniture
dusted. Service/staff was FANTASTIC! We learned a lot about Jamaican
culture from staff. Everyone went out of their way to help make the best
18/Apr/18 9477954
vacation including shuttle drivers. The kids activities were great but
nighttime activity for the adults was not very good. Would encourage more
bands & cultural entertainment.

My husband found the double bed too small for both of us. So he is not so
17/Apr/18 9726404
keen to return to a Beaches resort.

Big mention for Dheldon and Rolando on the snorkel boat who went out of
their way for us. The overall feel is that the place is tired and in need of a
major facelift. Too much litter, switch to polycarbonate glasses without
16/Apr/18 9500926 straws and stop using plastic! Value for money debatable compared with
other options. Not quite to all inclusive - tennis activities were not all free
and ditto diving (refresher), hence didn’t dive. Staff however brilliant. Maybe
impose a weight and food limit on your American guests.

It would be better to be MORE accommodating to handicap! Ramp to pier,

more space in rooms, more outlets in rooms. The bathrooms (public) could
14/Apr/18 9546085
be more accessible too. I was quite disappointed that Sandals was not
accessible at all.

The resort entrance smells musty, we couldn't get a dinner reservation our
first night there, some food items at the Bbq place were sold out, cabana's
08/Apr/18 9534584 booked and couldn't get one, The resort is run down and does not look like
the pictures online, everything needs to be updated, no music or music that
can't be heard and the wait staff doesn't know the menu items.

Service and people who worked there made the vacation good. They were
07/Apr/18 9728461 awesome and lovely. Resort needs to be updated, not enough pools or
beach front. Not many fresh options on food at all. Not worth the money.

I would not return to Beaches Ocho Rios. I was given a with 2 full size beds
and I reserved a king bed with a trundle . No one at the front ask if it was ok
with me . The sofa pull out was broken and roll away bed was damaged. Not
07/Apr/18 9494890 up to Beaches standards what so ever . I paid too much for a "Beaches"
experience but did not get it . I was very disappointed with room . Iron was
not working as well .Too many incidents when going on vacation. I was
suppose to be relaxed and I had to complain everyday.

The facility is in need of a face lift. Everything looks a little old and used. This
05/Apr/18 9504063 was a vast difference from our stay in Turks and Caicos. The food was good
but more run of the meal that unique to the Caribbean. Rooms were
spacious and accommodating. The resort seemed crowded with not enough
 activities for the number of people there.

Overall experience was good. The room and portions of the resort smelled
mildewing/musty. Food was average, deserts were less than average. Lots of
activities, some of the water activities were cancelled due to rough seas but
05/Apr/18 8949684
weather is out of the resorts control. Service was very good, although at
meals getting drink refills was a bit slow more often than not. We plan to
return either to a Beaches or Sandals resort in the near future.

The beds were not comfortable at all. The staff was amazing. We especially
05/Apr/18 8886435 loved rushane. He was awesome with the kids and ajay from entertainment
was awesome! Andre and Colleen at pool bar were so friendly.

04/Apr/18 9545052 Room furniture needed some TLC.

The resort was ok, our room did not have a balcony. The furniture in the
room was damaged and cracked. For what we spent to stay at Beaches, I
was expecting our room to be nicer. We had one incident at the Neptunes
04/Apr/18 9594739 restaurant where we were treated poorly by the hostess. She was very rude
towards us. I noticed the staff was friendly to smaller children. My 10 year
old was in line at the bar waiting for an ice cream cone, when the waitress
by passed him to address the smaller child behind him.

Room was lovely, the people (for the most part) were fantastic. However,
what was most dissapointing to us was the overall cleanliness of the glasses
at the various bars and even at the restaurants, it was not uncommon to find
02/Apr/18 9710746 fingerprints, smudges or lip stick and it made us concerned about the
general sanitariness. Other concerns were that the quality of the food was
not what we were expecting (very much hit or miss) and service at times
(particulary at the BBQ Park/Pizza) was unbelievably slow.
March 2018

Room service was lacking outlets didn't work were not serviced our safe did
26/Mar/18 9640252
not work was not fixed while we were there..

Bed was too firm, floor was still dirty after housekeeping came, turn down
22/Mar/18 8912407
wasn't until after 9pm.

Rooms are too small for a family of four for the price. Need bigger basket of
22/Mar/18 9630351 balls for tennis lessons and tubes to pick up the balls. Beach had trash in the
sand.

this resort is nothing in comparison to a sandals quality resort. The unkept

20/Mar/18 8745988 grounds lack of pride in the resort. no ice machines for 6 of the 7 days
working. food in stairwells. we would never return to a Ochi beaches.

The room while large enough did have issues. The cupboard door where the
15/Mar/18 9596997 refrigerator is located was missing a top screw, so you had to pick up the door
every time you wanted to get anything out of the unit. On the last night of our
stay we returned from dinner to find all of our clothes, some shoes and two
 suitcase were soaked because a vent had leaked all over them. Therefore I
had to spend the last night of our trip doing laundry. Not the thing that I
wanted to do on my last night! Please contact me.

The Beach & Pool area's need to be kept up with more frequently. For
example, there was a lot of garbage that washed up on the beach, including a
13/Mar/18 9743970 syringe. Nothing was cleaned up until the end of the day. The pool itself was
clean but, around the pool area wasn't. Cups, plates and used towels weren't
cleaned up till the end of the day.

Everything was excellent. Five of us in the CRib Gran luxe suite (3 adults and 2
small children). My only suggestion is that the pull out sofa mattress was a
little better and less lumpy. But otherwise We had a wonderful time This
09/Mar/18 9697333
resort is definitely a perfect match for our family. The kids loved everything
from the Sesame characters, the shows, they he pools wterpark and beach. I
loved the golf. i commend you and your resort and the entire staff

We enjoyed our stay very much. The resort was beautiful! We wanted to help
with your green initiative by re-using our towels. They were replaced every
02/Mar/18 9608921
day even when we hung them up. A few trash receptacles near
bar/food/water areas would be helpful to guests and staff, I would think.

01/Mar/18 9114941 very tired 3 star resort needs updating

First room smelled awful like mold and after some insisting I got our room
changed. Everyone was great. I will say the food was not great , another
restaurant choice would be good and the servers were not friendly. Food took
01/Mar/18 8771552 for ever to come especially at bbq place. For quick service it was slow.
Everyone else at the resort was fabulous. Katy at the breakfast buffet,
Dushanbe,Alex,Marlon will all fabulous to name a few. My only complaint was
the food and maybe more activities and shows at night.
February 2018

Not enough lounge chairs around the pool for the amount of peopleor the
28/Feb/18 9046109 water park also your website showed so many things to do on the water at
beach only half the stuff

For the what we paid for we felt rushed at check in, to an okay room, to
disappointment on the beach area with a large hole dug directly in front of
our room and told it’s where they put the seaweed after cleaning up the
28/Feb/18 9001624 beach. We were suppose to be in a joined to another room within the
Bishop/Evans party. The communication was below par.. Also when booking
the room the description stated a butler was included then when calling the
resort I was told no and to contact our agent to pay extra.

Will go to Sandals without the family next. Liked Turks and Caicos much better
for the money. Pool was too cold - no heater!!! Too crowded and limited to
28/Feb/18 9621813 only 1 large pool. Way too small. Had to be up early to get good seating by the
pool. Kids pool closed at 4:00 p m. Way to early. The bus ride to the resort
was way too long after a long plane ride to Jamaica. Sheldon the waiter was
fabulous. Helpful and personable. Loved him. And the waitresses at the pool
 were very attentive always ??.

28/Feb/18 9616274 The staff is what makes the experience so great. They are truly wonderful!

RuShane, the teen coordinator was terrific, friendly and professional. Josh, my
son, loved him. Hank, one of our servers, was incredible. Shana my cleaning
lady was awesome. And Jose our concierge, was kind, friendly and
27/Feb/18 9720442 professional. I know there is more great staff at this resort, however, I dealt
with these people everyday while my family vacationed, and I am extremely
pleased and grateful to have a wonderful experience with my family in
Jamaica.

Service at bbq very poor, waited 45 minutes for food and never
26/Feb/18 9316809 received.twice. Had the a/c replaced 2 times and then there was water in the
closet.

Overall service very good. Overall the facilities feel and look old, in need of
rennovating, rooms with miserable lighting. Not a 4-5 star quality resort. And
24/Feb/18 9727706
for the distance to the airport, it needs to be even better quality to be worth
it.

Rooms = were well kept clean BUT BUT the mini freg was NOT stocked each
night as advertised. Also, lots of wooded railing needed replaced due to rot.
23/Feb/18 8948647 Does not present a good picture of the facilities. Your employees were VERY
nice to deal with, always helpful and willing to do anything for you. I give
them a 5 star rating.

Being picky here as my vacation was epic due to the entertainment team and
awesome staff. My only complaint is the lack of truly vegan options (most
foods had some sort of animal product on them including butter, etc). Would
21/Feb/18 9707586 love to have real vegan options built into menus. The entertainment stage
needs maintenance. It is a focal point and the poor state of repair needs to be
addressed. These entertainers need a stage worthy of their effort. Otherwise,
there is little , maybe beach is a bit small

The best, your people. The hotel needs an important change, it looks old but
well maintained, but there are options in other resorts in Jamaica, somewhat
21/Feb/18 9651673 lower in price and with better options for leisure and accommodation. It is
impossible that my room, 3307 is for 4 people and that it was one of the most
expensive options.

We stayed at a sandals resort 16 years ago and was disappointed that the
21/Feb/18 9367509 food wasn’t quite the same standard. This resort is nice but is in need for of a
facelift!
 we had a great holiday and fabulous for the kids the rooms are a little dated
21/Feb/18 9636407 and when spending so much money i would prefer a proper bed than a
trundle for my son but we know to book a double not a king next time.

We would definitely visit beaches again however I do feel the resort would
21/Feb/18 9386102 benefit from an additional 1 or 2 more restaurants to add variety. Overall very
happy - thank you!

Didn't like how beach swimmers were confined to a designated area. There
18/Feb/18 9604529 was a lot of garbage in those area(found with my snorkel gear). Great workers
there.

Ocho Rios needs updating. Smells like mold throughout lobby. Entire family
16/Feb/18 9126218 got food poisoning our second day. Children first atmosphere was great beach
was clean.

I ranked pool as a 3 strictly because the water was so cold. I expected the
majority of the time we'd be in the pool - one of many - but they were all like
15/Feb/18 9558171 ice, even the kiddie pool! Definite let down. I ranked dining a 4 because while
the food was pretty tasty on average, the kids options were terrible and the
amount of fresh fruit for a Caribbean location was also disappointing.

The shuttle to hotel could include water as it is a 2 hour transfer. The beds
12/Feb/18 9667500
were uncomfortable, very hard.

Your staff is amazing, some of the nicest most helpful people I've ever met.
Lori-Anne the server, and all the girls at the Creperie especially. The resort
08/Feb/18 9625939
itself needs a facelift. Rooms are dated. Also, there was a vomiting bug going
around the resort when we were there.

We paid for a family of 5. I found the room to be big & clean. The pull out bed
was uncomfortable to sleep on. The safe was a great add on in the room. The
serve people were great which made our stay bearable. This resort is more
05/Feb/18 9630021 catered to young kids 10 & lower, not for kids 12 & up which we had. So my
kids were bored. Not a lot of all inclusive there always seem to be a catch &
extra $$$ the water slides were nice but not all operational & limited hours
we paid for a 5* & felt we got a3* misle

January 2018
 not child friendly. place is a little run down compared to sandals St. lucia
Grande. food in specialty restaurants could be much bettr. No French onion
25/Jan/18 8923072 soup? Bathroom were 100% clean. Sitting areas in rooms were surrounded by
wood frames an uncomfortable. I want to go away this March but might pass
on Sandals this time.

Paid for concierge - service was terrible. Told us they made reservations only
to show up to the restaurants to find out none were made. They had no idea
what SNUBA was so we had to make our own after trying to track down who
25/Jan/18 8790077 to contact. Awful beach with junk washed up onshore that was not cleaned
up until the saw me taking photos of the garbage. House next door playing
horrible loud music until 3 am - the bass in our room was unreal. Would
definitely NOT return, and have told others to not go here. Awful

The resort seemed a little bit run down. The cost (we paid over $9000)
25/Jan/18 9670097
seemed very high for the condition of the resort.

my party had 3 separate rooms. 3 females traveling separately. We were

checked into 3 rooms on the ground floor where the sliding glass doors did
24/Jan/18 9667524
not lock. Initially told we may need to spend the night in these rooms. Was
eventually moved. Unacceptable that the doors didn't lock.

The entertainment and kids clubs were great. Different seating options would
23/Jan/18 9649618 be good. Wasp traps. Also, the resort needs an atm especially if u have people
seeking crafts. Metal chairs on pavement should have pads.

Morning removal of sea weed would make the view perfect Special thanks to
23/Jan/18 9624697
server Hank Campbell and Novia Thomas

My first room had a water leak in the ceiling. Was moved into another room
22/Jan/18 9712031 that had ants. I must say the manager Nichele was extremely nice and did her
best to accommodate

We have been going to Sandals properties in Jamaica for over 26 years and
20/Jan/18 9701569
this property is an embarrassment to the brand.

19/Jan/18 9651079 Not enough food choices

We enjoyed our stay at Beaches very much. Our only complaint was the beds
18/Jan/18 9586618 and the small mattresses. Also my husband would have liked more options for
beer other than Red Strip.

Beds were extremely uncomfortable and small. Pool cold. Beach was terrible
16/Jan/18 9547856 and wasn’t cleaned up after the rainfall, therefore we couldn’t even use the
beach.Had to wait for dinner almost every night as you don’t take
reservations. Screaming kids everywhere. Staff not willing to upgrade us
 considering. Very disappointed with this resort and thought we would have a
positive experience like our last stay at Sandals St. Lucia. We will never return
to Jamaica nor will we recommend this resort to our friends.

The driver that took us from airport to the hotel run as crazy, I felt in
dangerous. And don't tell me it's the normal Jamaican way, because it's not.
The driver at the end was amazing. The room had a curtain and a door of the
16/Jan/18 9669202 wardrobe that were falling. One day we've waited more than 30 min for
dinner and was cold, other day (08/Jan) we all felt sick with the shrimp. Staff
in general very friendly, but very few trained as needed for a resort this level. I
don't think I will ever come back.

Service inconsistent (some excellent, some not), beds & pillows not
comfortable. Blanket in our closet had blood on it, we had a dirty towel at
pool, dishes were not regularly cleared away from pool and beach, garbage on
16/Jan/18 9590438 beach (but heavy rain). I have a concussion from being thrown off tube in
waterslide. Wasn't doing anything crazy. Would rather book time for dinner
and not line up. Shows were fun, and lots of activities/sports for families.
Unlucky trip? At sale price I would consider giving another go

AC in our room flooded closet - backpack was in there w/ computer, ipad,

shoes, etc.. Our ceiling sprung a leak - they brought us a bucket, the next day
a 2nd leak - we moved the nightstand, then a 3rd leak on my daughter's bed -
14/Jan/18 9660857 we had to ask to be moved - no one offered another room or anything for our
inconveniences. We had to g out of our way each time - not the other way
around - which seemed very odd - put a damper on overall experience of trip
& lots of kids activities cancelled w/out notice.

We had a lot of rain when we were there so this contributed to the problems
we had with our rooms - water leakage problems. We were moved to another
14/Jan/18 9396645
upgraded room when there were issues with ours. The staff at the resort were
amazing - so friendly and accommodating.

Restrooms were small, not always clean, and poorly located. The beach was a
major disappointment, small roped off area, not what was expected. Staff was
very pleasant and accommodating, photo shop was outrageously high priced.
11/Jan/18 8951103
Food was satisfactory understanding the pallets that you have to please. I will
consider Sandals again, but not beaches ocho Rios. overall experience
satisfactory not in the excellent category.

The 3 for the pool is because the music from the stage speakers was so loud
on some of the days that it was unbearable to lay by the pool and we would
11/Jan/18 8822450 go to the beach instead. The layout of the resort prevented more open views
of the beach that we have had at other resort There was a general loudness
around the resort at all times of day and night, workers and machinery behind
 the wall out the front door of our room, entertainment right outside our
balcony, constant music, it was hard to escape from no

Staff was great, Nick was great photographer, and Carlos great bar tender.
11/Jan/18 9612564 The pool was cold, could use a solar heater for the winter months, but able to
bypass it in summer when the water is already warm.

I booked a luxury family suite which to me implied double rooms or a large

sitting area. We are a family of 5 adults and the room was small for us. We
weee disappointed with the accommodations. Also the portions at the
10/Jan/18 8876548
Venetian, particularly the pasta ones were very small and my teenage boys
left hungry. The dessert said chocolate lava cake which was nothing more
than a chocolate mini muffin with some vanilla ice cream on the side.

Needed more live musical bands in the evening and perhaps in the afternoon.
10/Jan/18 9074134 Bed frame in our room #1121 was wider than the mattress, thus making in
difficult to get in or out of bed. Room required more lights, too dark.

Another specialty restaurant is needed. We ended up at the buffet nearly

06/Jan/18 8814404
every night. Had trouble with reservations being changed.

Room had a mildew smell but other than that the resort was wonderful.
Dining was easy and great. We requested Hank several times due to his great
service. The Aqua Center crew were amazing. Claude was an amazing dive
04/Jan/18 9537466
leader. We also enjoyed our time with Merville, Yogi, Roger, John Wayne.
Judy in the Dive shop was extremely helpful and friendly. We will definitely be
returning.