Sales Tool

Cisco Smart Net Total Care Service –

More than a Warranty
Cisco® Smart Net Total Care Service goes far beyond a simple warranty replacement policy.
The table below compares the standard warranty and Smart Net Total Care Service support
coverage.
Equipment Duration Hardware Cisco OS Cisco Technical Additional Smart
Covered Replacement Updates Assistance Cisco.com Entitlement
Center Access/Benefits
Configuration
and
Troubleshooting
Support
Cisco Smart Net Total All1 Renewable Advance Yes; updates Yes2 Yes7 Yes
Care contracts hardware within
replacement: licensed
feature set5
-24x7x2 hours
-24x7x4 hours
-8x5x4 hours
-8x5x next
business day
(NBD)

Cisco standard All1 90 days1 Advance No4 No6 No No

hardware warranty replacement
(10 days)3

1
Some equipment exclusions may apply. Consult a service sales representative for more details.
2
TAC support for portal and collections requires purchase of Smart Assist service.
3
This table refers to Cisco’s standard hardware warranty. Additional Cisco warranties are referenced at http://www.cisco.com/go/warranty.
4
Warranty ensures that software media is defect free.
5
Cisco Unified Computing System™ (Cisco UCS® also includes ongoing downloads of BIOS, drivers, firmware, and Cisco UCS Manager).
6
Hardware fault identification/return materials authorization (RMA) validation only.
7
Includes access to smart capabilities: Smart Net Total Care portal/collections and optional addition of Smart Call Home.

The Smart Net Total Care Service entitles you to smart capabilities that help you mitigate risk, resolve problems faster, and
increase operational efficiency. You are entitled to self-service access to the Cisco software collector and Smart Net Total Care
portal and reports that provide you with actionable information about service coverage, product lifecycles, and security and product
alerts that apply to your network.
Optionally, our Smart Assist service is available for those who would like to accelerate their use of the smart capabilities. This new
service provides you with Cisco assistance for Cisco collector installation, smart capabilities training as well as installed base
reconciliation and TAC support for usage issues involving the Smart Net Total Care portal and collection uploads.

For More Information

For more information about Cisco Smart Net Total Care Service, visit http://www.cisco.com/go/total or contact your local account
representative.

© 2018 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Sales Tool

Printed in USA C96-735433-02 02/18

© 2018 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.