OPS-CIM1564

Troubleshooting
Using vCenter
Operations Manager

Kit Colbert, VMware, Inc.

Praveen Kannan, VMware, Inc.

#vmworldops
Disclaimer

 This session may contain product features that are

currently under development.
 This session/overview of the new technology represents
no commitment from VMware to deliver these features in
any generally available product.
 Features are subject to change, and must not be included in
contracts, purchase orders, or sales agreements of any kind.
 Technical feasibility and market demand will affect final delivery.
 Pricing and packaging for any new technologies or features
discussed or presented have not been determined.

2
Agenda
 Introduction to vCenter Operations Management Suite
 Real world troubleshooting scenarios
• Scenario 1: Slow performance of critical workloads in the environment
• Scenario 2: Capacity constraints reported by the user (“My VM is slow!”)
• Scenario 3: Downtime due to changes inside of a VM
 Review
 Q&A

3
VMware Cloud Management—A Differentiated Approach

Service Operations Business

Provisioning Management Management

Automate the Adopt embedded, Govern and manage

provisioning of converged cloud services as a
infrastructure, management for the critical element of
applications and Software Defined running IT like a
desktops as a service Datacenter business

4
vCenter Operations Management Suite Value Proposition
 Highly automated to reduce Opex and Capex
 Comprehensive to manage heterogeneous and hybrid cloud environments
 Tightly integrated to manage the Software Defined Data Center

AUTOMATED Management

COMPREHENSIVE Management
Physical INTEGRATED Management vSphere and Non-
vSphere Based Couds
Cloud Infrastructure
Public
VMware
Virtual Datacenter vCloud®
Private
Software Defined Software Defined Cloud
Networking and Storage and
Security Availability Public
Cloud

Virtual Infrastructure

5
vCenter Operations Management Suite

An Extensible, Automated Operations Management Solution that

Supports Hybrid, Heterogeneous Clouds

vCenter Operations Management Suite

Unified Operations Console
(with Single Sign On) Extensibility

• APIs, SDKs

Performance Capacity Config Compliance Cost • 3rd Party

Adapters

Common Services • Content

Packs
App Visibility Reporting Inventory Orchestration Logs

6
Product Overview: Dashboard – At-a-glance insights
Immediate Future Opportunities
Problems Problems to Optimize

Overview
 Comprehensive monitoring for
cloud operations with health,
risk and efficiency scores
 Single tool to manage
performance and capacity
across multiple vCenter servers
Benefits
 End-to-end visibility into cloud
infrastructure health
 Ensure and restore
service levels
 Optimize for efficiency and cost

7
 Key Concepts: HEALTH—Immediate issues
Health: Combines Workload, Anomalies and Faults to help admins
react to service impacting issues that need to be resolved immediately
 Workload
• Measures demand for resource vs. effective
capacity
• Low number is Good—Object has resources
it needs

 Anomalies
• Measures stats that are outside of their “normal”,
trended ranges based on self-learning behavior
• Low anomalies is Good—less chance of problem

 Faults
• Problems based on Hardware failures,
HA issues etc.
• Low number is good—less issues!

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 Key Concepts: RISK—Future Issues
Risk: Combines the scores of Time remaining, Capacity remaining
and Stress to help admins be proactive about building problems
 Time remaining
• Time left before resources are exhausted
• High number is good—enough capacity
to meet

 Capacity remaining
• How many more VMs can I fit with what I have
• High number is good—no need to provision
more capacity immediately

 Stress
• Patterns of long-term or chronic strain
• Low number is good—resources are
not strained

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 Key Concepts: EFFICIENCY—Opportunities to Optimize
Efficiency: Combines Waste and Density to highlight how to save cost
and maximize the use of resources

 Waste
• Shows reclaimable waste—idle, over-sized and
over-provisioned resources
• Low number is Good—indicated low wastage

 Density
• Compares current vs. optimal consolidation
ratios of VM, CPU and memory
• High number is good—indicates efficient use
without impacting performance

10
Agenda
 Introduction to vCenter Operations Management Suite
 Real world troubleshooting scenarios
• Scenario 1: Slow performance of critical workloads in the environment
• Scenario 2: Capacity constraints reported by the user (“My VM is slow!”)
• Scenario 3: Downtime due to changes inside of a VM
 Review
 Q&A

11
 Demo

12
Agenda
 Introduction to vCenter Operations Management Suite
 Real world troubleshooting scenarios
• Scenario 1: Slow performance of critical workloads in the environment
• Scenario 2: Capacity constraints reported by the user (“My VM is slow!”)
• Scenario 3: Downtime due to changes inside of a VM
 Review
 Q&A

13
Product Overview: Environment—Population view

Visualize
impact

14
Product Overview: Alerts—Early Warning On Issues

15
Product Overview: Details—Drill Down Into Problem Source

16
Product Overview: Details—Drill Down Into Problem Source

Stress caused
by CPU

17
Product Overview: Details—Drill Down Into Problem Source

Quickly identify
problem source

18
Product Overview: Details—Drill Down Into Problem Source

Key metrics
of interest based
on continuous
learning of
“normal” behavior

19
Product Overview: Planning—Effective Planning for Capacity
Current and
future capacity
state for clusters,
hosts, VMs

Current and
future capacity
state for CPU,
memory, disk I/O,
network I/O

20
Product Overview: Heatmaps—Visualize problems quickly

This host
seems to be This host looks
overloaded! healthy…

Move VMs to
another host?

21
Product Overview: Change Correlation—See in-guest Changes

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Product Overview: Change Correlation—See in-guest Changes

Correlate
changes with
health scores

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Product Overview: Change Correlation—See in-guest Changes

Drill down and

remediate in
Configuration
Manager

24
Product Overview: Remediation—Rollback to Healthy State

25
Product Overview: Remediation—Rollback to Healthy State

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Product Overview: Remediation—Rollback to Healthy State

Quickly rollback
problematic change

Right click to
remediate

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Agenda
 Introduction to vCenter Operations Management Suite
 Real world troubleshooting scenarios
• Scenario 1: Slow performance of critical workloads in the environment
• Scenario 2: Capacity constraints reported by the user (“My VM is slow!”)
• Scenario 3: Downtime due to changes inside of a VM
 Review
 Q&A

28
Be Sure To See
Other vCenter Operations Management Suite Sessions
Sesssion ID Title 1st Showing 2nd Showing
Simplify and Automate How to Manage Services
SS1020 Monday 2:30pm
Across Multiple Platforms and Clouds
How to Improve Service Levels and Reduce
OPS-CIM2285 Wednesday 2:00pm Thursday 12:30pm
Cost with vCenter Operations
Troubleshooting Using vCenter Operations
OPS-CIM1564 Tuesday 10:30am Wednesday 2:00pm
Manager
Configuration Management for Your Cloud using
OPS-CIM1718 Tuesday 3:00pm Thursday 2:00pm
vCenter Operations Suite
5 Must Know Design Considerations for
OPS-CIM1926 Planning Capacity When You are 50% Tuesday 3:00pm Thursday 2:00pm
or More Virtualized
Real World Stories of Operational Performance
OPS-CIM1940 Troubleshooting , Capacity and Configuration Wednesday 11:00am
Management with vCenter Operations Suite
Demos Hands On Lab
Demo Products Showcased HOL # Lab
VMware vCenter Operations™ Management Suite HOL-OPS-01 Introduction to vC Ops Enterprise
Hybrid Cloud
Operations VMware vFabric™ Hyperic®
Management HOL-OPS-02 Introduction to vCM Enterprise
VMware vCenter Orchestrator™
Automated Operations for
Cloud Security HOL-OPS-05
VMware vCenter Configuration Manager™ Virtualized Datacenters
and Compliance

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 Thank You!

30
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 OPS-CIM1564

Troubleshooting
Using vCenter
Operations Manager

Kit Colbert, VMware, Inc.

Praveen Kannan, VMware, Inc.

#vmworldops