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To work properly, a hard drive needs power and a connection via a ribbon cable t
o the PC. If a drive doesn t work after
moving it to a new PC, after physically moving the PC, or after the cover has be
en taken off, start your troubleshooting
by checking the physical connectivity. It s possible for plugs to jiggle loose whe
n moving a PC, and it s easy to uproot
a ribbon cable connection when pulling circuit boards or performing other mainte
nance tasks inside the case.
A hard disk works with any Molex connector from the PC s power supply. Make sure t
he plug is fully inserted. Molex
connectors require a lot of pressure to fully insert, and even more pressure to
remove, so don t be afraid to push
hard or pull, as the case may be. Just make sure you handle the plastic connecto
r, and do not try to push or pull
the wires.
As the PC starts up, place the palm of your hand on the flat part of the hard di
sk. If you can detect any vibration,
the drive probably has power. If there s no movement at all, either the drive s phys
ical mechanism is shot or the
Molex connector you have selected is faulty. Try using a different connector bef
ore assuming the drive has a problem.
Systems like the AT/LPX have a small connector that runs from the front of the c
ase to the hard disk. On ATX systems,
it runs from the motherboard to the hard disk. This enables the LED on the case
to illuminate when the hard disk is in use.
Don t rely on that LED as a positive indicator as to whether the hard disk is rece
iving power. The light could be burned
out, the wire disconnected, or the drive might be receiving power but not be con
nected correctly to the PC.
The other physical requirement for a drive is the PC itself. If it s an IDE model,
the drive should be connected via
a ribbon cable to the IDE bus on the motherboard. Connections can also be made w
ith a SCSI or proprietary expansion card.
Secure both ends of the ribbon cable connector and make sure the connector is co
vering all pins. On systems where the pins
are bare instead of surrounded by a plastic ridge, it s easy to offset the connect
or by a row or two on the pins. If the
drive is getting power but the BIOS can t find it, try a different ribbon cable; t
he one in use might have a broken wire
or other flaw.
Note that there are different types of hard disk ribbon cables. UltraDMA 66 and
above drives require 80-wire cables.
If you use the 40-wire type, the drive will be limited to UltraDMA 33 performanc
e.
The red stripe on the ribbon cable must match up with Pin 1 on both the drive an
d the motherboard or expansion card.
Sometimes, though, it s not easy to locate Pin 1. Look for tiny numbers at one end
of the connector. If you see a 1 or 2,
that s the end with which the red stripe should be matched. Some connectors are no
tched on one side while the ribbon
cables have a tab that fits into that notched area. However, this isn t always the
case. Unlike with floppy drives,
where the drive light stays on even if you have the ribbon cable backward, there
is no simple way to tell whether you
have the cable backwards. Without the notched connectors, your only choice is to
use the trial-and-error method.
Checking jumper settings
On an IDE hard disk, one or more jumpers on the drive must be set to determine i
ts Master/Slave status.
This setting isn t usually an issue in an existing hard disk installation that sud
denly doesn t work anymore,
but it can cause problems when you move a drive from one PC to another.
Depending on the drive, the following jumper settings may be available:
* Single - Use this setting when the drive is the only one on that IDE subsystem
; that is, the only one on that ribbon
cable. Not all drives have a Single setting; if there is none, use the Master se
tting instead.
* Master (MS) - When there are two drives on the IDE subsystem and the other dri
ve s jumpers are set to Slave,
or if this is the only drive on the subsystem and it doesn t have a separate Singl
e setting, use this setting.
* Slave (SL) - Use this setting when there are two drives on the IDE subsystem a
nd the other drive s jumpers are set
to Master.
* Cable Select (CS) - If you are using a cable that relies on the device positio
ning to determine its Slave/Master
status, use this setting. This setting is uncommon.