1.

1 INTRODUCTION
³Welfare is comfortable living and working conditions´. Employee welfare means the efforts
tomake life worth living for workman.³Welfare is comfortable living and working
conditions´. People are the most important assetof an organization, and the accounting
profession has to assess and record the value and cost of people of an organization. Once this
is accepted, the need for measuring the value for recordingit in the books of accounts arises.
The value of human assets can be increased substantially bymaking investment in their
training and welfare activities in the same way as the value of repairs/overhauling, etc.While
the cost on training, development, etc., can be recorded separately and to be within
theeventual, the expenditure on welfare activities can be added to the µinvestment¶ and the
returns judged. Unlike other assets which have depreciation value as year¶s passes by, value
of humanassets appreciates with passing years. The value can depreciate by aging process
which isgenerally hastened up by worries, unhealthy conditions, etc. once this process is
slowed down, or at least if the employee is made to feel µyoung in spirits¶ the value of this
asset appreciatesconsiderably.Any investment constitutes the assets of a company and
therefore, any investment for welfare of labor would constitute an extra investment in an
asset. Industrial progress depends on a satisfiedlabor force and the importance of labor
welfare measures was stressed as early as1931, when theRoyal Commission on labor stated
µthe benefits which go under this nomenclature, are of greatimportance to the worker and
which he is unable to secure by himself. The schemes of labor welfare may be regarded as a
³wise investment´ which should and usually does bring a profitable return in the form of
greater efficiency.

The basic features of labor welfare measures are as follows:1.

Labor welfare includes various facilities, services and amenities provided to workers
for improving their health, efficiency, economic betterment and social status.2.

Welfare measures are in addition to regular wages and other economic benefits availableto
workers due to legal provisions and collective bargaining3.

Labor welfare schemes are flexible and ever-changing. New welfare measures are addedto
the existing ones from time to time.4.

Welfare measures may be introduced by the employers, government, employees or byany

social or charitable agency.5.

The purpose of labor welfare is to bring about the development of the whole personalityof the
workers to make a better workforce.The very logic behind providing welfare schemes is to
create efficient, healthy, loyal andsatisfied labor force for the organization. The purpose of
providing such facilities is to make their work life better and also to raise their standard of
living. The important benefits of welfaremeasures can be summarized as follows:

They provide better physical and mental health to workers and thus promote a healthywork
environment

Facilities like housing schemes, medical benefits, and education and recreation facilitiesfor
workers¶ families help in raising their standards of living. This makes workers to paymore
attention towards work and thus increases their productivity.
Employers get stable labor force by providing welfare facilities. Workers take activeinterest
in their jobs and work with a feeling of involvement and participation.

Employee welfare measures increase the productivity of organization and promotehealthy

industrial relations thereby maintaining industrial peace.

The social evils prevalent among the labors such as substance abuse, etc are reduced to
agreater extent by the welfare policies.The concept of µlabor welfare¶ is flexible and elastic
and differs widely with times, regions,industry, country, social values and customs, degree of
industrialization, the general socio-economic development of the people and the political
ideologies prevailing at particular moments. It is also according to the age group, socio-
cultural background, marital status,economic status and educational level of the workers in
various industries.
1.1 NEED OF THE STUDY

To know about the Constitutional provisions in Integral Coach factory .

To find whether Labor welfare helps in providing good industrial relations .

To know about the employees satisfaction towards welfare measures.

To find out the facilities entitled by Integral Coach Factory

1.1.2 IMPORTANCE OF THE STUDY

It helps in improving recruitment.

Employers get stable labor force by providing welfare facilities. Workers take activeinterest
in their jobs and work with a feeling of involvement and participation.

It improves moral & loyalty of workers.

It reduces labor turnover & absenteeism.

It helps in increasing productivity & efficiency by improving physical & mental health.

It helps in improving industrial relation & industrial peace.

1.1.3 SCOPE OF THE STUDY

The present study has been undertaken to study find out effectiveness of employeewelfare
measures in Integral Coach Factory.

To find out the practical difficulties involved in welfare measures that can be
evaluatedthrough this study.
The study can be used to bring out the solution for the problem faced by the
employeesavailing the welfare measures.

Through the study, company would be able to know the satisfaction level of employee
onwelfare measures.

1.1.4 OBJECTIVES OF THE STUDY

PRIMARY OBJECTIVE:

To study the employees welfare measures in Integral Coach Factory(ICF).

SECONDARY OBJECTIVES:

To identify the various welfare measures provided to the employees.

To know their satisfaction towards the welfare measures

To understand how welfare measures improve the motivation of theEmployees.

To find out employees preference regarding welfare measures which they like to have
infuture.

1.1.5 RESEARCH METHODOLOGY

Definition of Research
³The manipulation of things, concepts or symbols for the purpose of generalizing to
extend,correct or verity knowledge, whether that knowledge aids in construction of theory or
in the practice of an art.´-

D.Slesinger and M.Stephenson

1.1.5.1 RESEARCH DESIGN:

A research design is the arrangement of conditions for collection and analysis of data in
amanner that aims to combine relevance to the research purpose with economy in
procedure.Regarding this project, descriptive research design concern with describing the
perception of each individuals or narrating facts on welfare measures and diagnostic design
helps in determinethe frequency with which something occurs or it¶s associated with
something else. These tworesearch design help in understand the characteristic in a given
situation. Think systematicallyabout aspects in given situation, offers idea for probe and
research help to make certain simpledecision.

DESCRIPTIVE RESEARCH
In this research it deals with descriptive research type. It includes surveys and fact-
findingenquiries of different kinds. The major purpose of descriptive research is description
of thestate of affairs as it exists at present.
1.1.5.2 SAMPLE DESIGN

A sample design is a definite plan determined before any data are actually collectedfor
obtaining a sample from a given population. Sampling is used to collect data from
limitednumbers whereas census is used for large numbers. For the research, sampling method
was used.

There are different types of sample design based on two factor namely the
representation basis and the element selection technique .There are two main categories under
which varioussampling method can be put. There are1.

Probability sampling2.

Non probability samplingIn this particular research the A study is on probability sampling.
And in the simple randomsample is used.

PROBABILITY SAMPLING:

Probability sampling is based on the concept of random selection; the sample may beeither
unrestricted or restricted. When each sample elements is drawn individually from
the population at large, then the sample so drawn is known as µunrestricted sample¶, Where
as allother forms of sampling are covered under the term µrestricted sample¶.The most
frequently used probability samples are:

Simple random sample

Systematic sample

Stratified sample (proportionate & disproportionate)

Cluster sample

NON- PROBABILITY SAMPLING:

Non-probability sampling is that sampling procedure which does not afford any basis
for estimating the probability that each item in the population has of being included in the
sample.

udgment samplin

Convenient sampling

Quota sampling

Snowball sampling
SAMPLING METHOD

In this research systematic sampling method is used to collect the primary data by using
questionnaire.

SYSTEMATIC SAMPLING

A Systematic sample is selected at random sampling. When a complete list of the population
isavailable this method is used. If a sample of 10 students is to be selected from 100
students, under this method kth item is picked up from the sample frame and k is the sample
interval.

POPULATION SIZE

The over all population size is 50

.
SAMPLE SIZE:

The total sample size of 50

has been taken for this study. Both male and female employees have been interviewed.

1.1.5.3 DATA COLLECTION METHOD

Primary Source of Data

Primary data is known as the data collected fro the first time through field survey. Suchdata
are collected with specific set of objectives to assess the current status of any variablestudied.

RESEARCH INSTRUMENT:

In this project, the data were collected through structured questionnaire.

QUESTIONNAIRE

A questionnaire is a schedule consisting of a number of coherent and formulatedseries of

question related to the various aspects of the under study. In this method a pre ± printedlist of
question arranged in sequence is used to elicit response from the important.

Types of questions

The following are the types of questions, which are used in research. They are:

a) Open ended question

b) Close ended question

 a) Open ended questionnaire: An open-ended question gives the respondents complete
freedom to decide the formlength and detail of the form. b) Close ended
questionnaire The close-ended question is of two types they are as follows:

i) Dichotomous questionThis type has only tow answers in the form of ³YES´
or ³NO´, ³TRUE´ or ³FALSE´ etc«ii)

Multiple ± choice question. In this case the respondents are offered two or mores choices and
the respondenthave to indicate which is applicable in the following cases.

1.1.5.4 STATISTICAL TOOLS APPLIED

Percentage Analysis

Weighted Average

One-way ANOVA

PERCENTAGE ANALYSIS:

Percentage refers to a special kind of ratio. Percentage analysis test is done to find out
the percentage of the response of the respondents. In these tool various percentage are
presented bythe way of Bar-diagram, Pie charts in order to have better understanding of the
analysis.

FORMULA:Number of respondentsPercentage = ------------------------------------------------

100Total number of respondent
1.1.6 LIMITATIONS OF STUDY

Time is the important limitation. Due to time constraints only limited population is takenfor
the study.

Findings based on this study cannot be used in other organizations

There are chances of misrepresentation responses.

The biased view of the respondent is another cause of the limitation

1.2 REVIEW OF LITERATURE:

P.L. Rao, in his
³Labour Legislation in the Making´,
opines that professional bodies like National Institute of Personnel Management
should constitute a standing committee to monitor the proceedings in the Parliament
regarding the labour welfare measures.
³
Cooperative Unionism and Employee Welfare´ by Michael R. White

, (University of Westminster - Policy Studies Institute)

,
Industrial Relations Journal, Vol. 36, No. 5, pp. 348-366, September 2005.
Using British national survey data, this article assesses the impact of unions on
management practices to reduce labour costs, implement high-performance work systems,
and make employeewelfare provisions. Relative to non-union workplaces, those with unions
are found to have practices which are consistent with 'mutual gains' outcomes.³Staff
development and employee welfare practices and their effect on productivity´
Ghana Library Journal
Vol. 19 (1) 2007 pp. 83-96Staff development and employee welfare are valuable assets in an
organization since anorganization's primary aims are productivity and profitability. Every
organization primarilyneeds committed and dedicated staff that will help the organization to
meet its tactical andstrategic objectives.The study examines whether staff development
policies exist in three special libraries in Ghana,and whether training programmes are being
offered to increase staff competence, efficienciesand performance. It was also aimed at
assessing staff welfare practices and how these affect productivity and performance.In
conducting the survey, two sets of questionnaires were drawn up. One set was administered
tomanagement and the other set went to Library staff. The survey revealed that all the

organizations under study have staff development policies and training programmes for staff
toenhance their capabilities and efficiency. Again, the survey revealed that staff welfare is
cateredfor since several motivational avenues and incentive packages are available to boost
their morale.
1.2.1 INDUSTRY PROFILE

RAILWAYS
INDIAN RAIL WAYS SETUP AT A GLANCE:

LIST OF PRODUCTION UNIT:

The Indian Railways was formed from various production units that are deployed indifferent
states of our country. They are described below:
CLW
;-Diesel Locomotive works (CLW) at Chittaranjan in West Bengal manufactures
variousElectric locomotives.
DLW
:-Diesel locomotive works (DLW) at Varanasi in Uttar Pradesh manufacturers
Diesellocomotives.

ICF
:-Integral Coach Factory (ICF) at Chennai in Tamil Nadu manufactures the
different passenger coaches.
1.2.2 COMPANY PROFILE
SHELL DIVISION

FURNISHING DIVISION
When the factory was initially planned, it was decided that coach shells produced would be
furnished in railway workshops. With the increasing tempo of activities under the second
fiveyear plan and consequent increase in work load in the railway workshops, Railway
Boarddecided in 1956 to setup a furnishing annexed to ICF so that the factory could deliver
completecoaches ready for service instead of steels shells only. Preliminary examination
work for settingup the Rs.3.69 crores furnishing unit was taken in hand on 17.02.1956 and
the first furnishedcoach was flagged off by shri.K.Awarup, CAO(R) on 16.01.1962, formally
declared the divisionopen. The furnishing of coach is done in ten stages, via., flooring,
wiring, paneling on side wall,

window fixing, partition paneling, plumbing, floor molding, lights and fans and seats, berth
andracks fixing and buffer height adjustment.To meet the increased demand of the Zonal
Railways, production was gradually steppedup in ICF. In stepping up of the production, the
production plan was recast for diversity production. This factory is now geared to produce a
number of varieties of Broad Gauge, Meter Gauge and Electrical multiple unit stocks,
including cars and air conditioned coaches, DoubleDecker coaches as well as track recording
cars. This factory has already produced coaches of sixty different designs.
WELFARE MEASURES

Medical facility

Quarters

Canteen facilities

Kalyana Mandapams

Holidays Home

Staff Benefit Fund

Book Bank

Schooling Facilities

Pass entitlements

Other facilities

Environment policy:

Integral Coach Factory, Perambur, Chennai-38 a premier railway coach builder of thecountry
fully believes in prevention of pollution and reaffirms its commitment to minimize theadverse
impact of its processes on environment.ICF shall Endeavour to:1.

Control pollution by monitoring and continually improving its processes andactivities.

2.

Conserve resources such as energy, water and raw material and strive reduce
their consumption.3.
Minimize resource wastage by improving its processes and recycle such resourceswherever
feasible economically.4.

Comply with relevant environmental legislations, regulations and other requirements.5.

Set time bound goals and objectives and provide adequate resources to achieve thesame.

Mission

:Innovations, improvements and developments have been the way of life at ICF.

Quality Policy:

1.To achieve and maintain excellence in quality, reliability and safety of our products.

2.To consistently meet or exceed customer¶s expectation

.3.To strive for continual improvement in all areas to achieve leadership in the marketswe
serve.

The Future:

ICF is completing its 55 years of service to the Nation. It has been planned to celebrate
itsGolden
J
ubilee in a befitting manner, from a modest beginning of over 1100 coaches per year and that
to in more than 170 varieties. ICF can perhaps be compared with the best of coach production
facilities and still remains a pioneer in introducing new types of coaches. In the 151years of
Indian Railways, role of ICF in its 55 years is certainly a remarkable one and willcontinue to
be so in the years to come.

CHAPTER II
ANALYSIS ANDINTERPRETATION

2. DATA ANALYSIS AND INTERPRETATION2.1 PERCENTAGE ANALYSISTABLE

2.1.1AGE GROUP OF THE RESPONDENTS
AGE NO.OF.RESPONDENTS PERCENTAGE(%)<20 YRS 0 -21-25 YRS 27 2526-
35 YRS 45 4136-50 YRS 29 26>50 YRS 9 8TOTAL 110 100
CHART 2.1.1AGE GROUP OF THE RESPONDENTS
INFERENCE:
From the above table, it is inferred that, 41% of respondents belongs to 26-35 years, 26% of
therespondents belongs to 36-50 years,25 % of respondents belongs to 21-25 years , and 8%
of therespondents belongs to above 50 years, 0% of respondents belongs to less than 20 years
TABLE 2.1.2
GENDER OF THE RESPONDENTSGENDER NO OFRESPONDENTS
PERCENTAGE(%)MALE 74 67FEMALE 36 33TOTAL 110 100
CHART 2.1.2
GENDER OF THE RESPONDENTS
-2541268-1020304050< 2 0 Y R S 2 1 - 2 5 Y R S 2 6 -
3 5 Y R S 3 6 - 5 0 Y R S > 5 0 Y R S
AGE PERCENTAGE
INFERENCE:
From the above table it is inferred that out of 110 respondents ,67% were Maleand 33% were
Female.
TABLE 2.1.3
EDUCATIONAL QUALIFICATION OF THE
RESPONDENTSEDUCATION NO.OF.RESPONDENTS PERCENTAGE(%)DEGREE/DIP
LOMA 65 60POSTGRADUATE 39 35OTHERS 6 5TOTAL 110 100
CHART 2.1.3
010203040506070MALEFEMALE6733
GENDER
EDUCATIONAL QUALIFICATION OF THE RESPONDENTS
INFERENCE
: From the table ,it was inferred that 60% of respondents fall in the category
of Degree/Diploma,35% of respondents fall in the category of Post graduate, 5% of
respondents fallin the category of Others.
TABLE 2.1.4
YEARS OF SREVICE OF THE
RESPONDENTSYEARS OF SERVICE NO.OF.RESPONDENTS PERCENTAGE(%)1-
5 YRS 24 226-10 YRS 43 3911-20 YRS 33 30ABOVE 20 YRS 10 9TOTAL 110 100
60355010203040506070D E G R E E / D I P L O M A P O S T G
R A D U A T E O T H E R S
EDUCATIONAL QUALIFICATION
CHART 2.1.4
YEARS OF SREVICE OF THE RESPONDENTS
INFERENCE:
From the above table it is inferred that 39% of respondents have 6-10 yrsexperience, 30% of
respondents have 11-20 yrs experience, 22% of respondents have 1-5 yrsexperience,9% of
respondents have above 20 yrs experience.
TABLE 2.1.5
MONTHLY INCOME OF THE
RESPONDENTSMONTHLY INCOME NO.OF.RESPONDENTS PERCENTAGE(%)10000
-20000 17 15.4520001-30000 37 33.6430001-40000 42 38.1840001-
50000 14 12.73>50000 0 0TOTAL 110 100
0102030401-5 YRS6-10 YRS11-20 YRSABOVE 20 YRS2239309
Y
EARS OF SERVICE
CHART 2.1.5
MONTHLY INCOME OF THE RESPONDENTS
INFERENCE
: From the above table it was inferred that 38.18% of respondents are havingincome 30001-
40000/month, 33.64% of respondents are having income 20001-30000/month,15.45% of
respondents are having income 10000-20000/month, 12.73% of respondents arehaving
income 40001-50000/month and 0% of respondents having income above 50000/month.
TABLE 2.1.6
AWARENESS ABOUT VARIOUS WELFARE MEASURES OF
THE ORGANISATIONAWARENESS
OFVARIOUSWELFAREMEASURES NO.OF.RESPONDENTS PERCENTAGE(%)YES 8
0 72.73 NO 30 27.27TOTAL 110 100
CHART 2.1.6
AWARENESS ABOUT VARIOUS WELFARE MEASURES OF THE ORGANISATION
15.4533.6438.1812.7300.005.0010.0015.0020.0025.0030.0035.0040.0045.001 0 0 0 0 -
20000 20001-30000 30001-40000 40001-50000 >50000
M
ONTHL
Y
INCO
M
E
INFERENCE:
From the above table it is inferred that 72.73% were aware of various welfaremeasures
provided by the company and 27.27% were not aware of various welfare measures provided
by the company.
TABLE 2.1.7RATING OF FACILITY BENEFITS
Facilities 1Percentage (%) 2 percentage(%) 3Percentage ( %) 4Percentage(%) 5 percentage
(%)Medical 50 45.45 39 35.45 7 6.64 6 5.45 8 7.27Education 29 26.36 50 45.45 19 17.27 7
6.36 5 4.55Housing 24 21.82 28 25.45 40 36.36 8 7.27 10 9.09Traveling 12 10.91 13 11.82 2
6 23.64 20
18.18 39 35.55Recreation 13 11.82 14 12.73 28 25.45 33 30 22 20Total 110 100 110 100 110
100 110 100 110 100
CHART 2.1.7
0.0020.0040.0060.0080.00YESNO72.7327.27
AWARENESS OF WELFARE
M
EASURES
RATING OF FACILITY BENEFITS:
INFERENCE:From this table it is inferred that 45.45% of the respondents rated medical
facility as the firstmost benefitted facility, 45.45% of the respondents rated educational
facility as the second most benefitted facility, 36.36% of the respondents rated housing
facility as the third most benefittedfacility, 25.45% of the respondents rated recreation facility
as the fourth most benefitted facilityand 35.45% of the respondents rated travelling facility as
the fifth most benefitted facility.
TABLE 2.1.8SATISFACTION LEVEL TOWARDS MEDICAL FACILITIES PROVIDED
MEDICALFACILITIESHIGHLYSATISFIED SATISFIED NEUTRAL
DISSATISFIEDHIGHLYDISSATISFIED TOTALROUTINECHK UP 27 56
16 7 4 110PERCENT(%) 24.55 50. 91 14. 55 6.36 3.63 100FIRST AID 13 55 32 4 6 110PER
CENT(%) 11. 82 50 29.09 3.63 5.45 100MEDICINESUPPLIED 18 60 25 3 4 110PERCENT
(%) 16.36 54. 55 22. 73 2.72 3.63 100AMBULANCESERVICE 14 54 32 5 5 110
0.005.0010.0015.0020.0025.0030.0035.0040.0045.0050.001
2 3
4
5 MEDICALEDUCATIONHOUSINGTRAVELLINGRECR
EATION
PERCENT(%) 12. 73 49. 09 29. 09 4.54 4.54 100
CHART 2.1.8SATISFACTION LEVEL TOWARDS MEDICAL FACILITIES
PROVIDEDINFERENCE:
From the above table it is inferred that for routine check up 24.55 % of the respondents
arehighly satisfied, 50.91 % of the respondents are satisfied, 14.55 % of the respondents
are neutral,6.36 % of the respondents are Dissatisfied and 3.63 % of the respondents
are highly dissatisfied,for First aid 11.82 % of the respondents are highly satisfied, 50 % of
the respondents aresatisfied, 29.09% of the respondents are neutral, 3.63 % of the
respondents are Dissatisfied and5.45 % of the respondents are highly dissatisfied, for
medicine supplied 16.36 % of therespondents are highly satisfied, 54.55 % of the respondents
are satisfied, 22.72 % of therespondents are neutral, 2.72 % of the respondents are
Dissatisfied and 3.63 % of the respondentsare highly dissatisfied, For Ambulance service
12.73 % of the respondents are highly satisfied,49.09 % of the respondents are satisfied,
29.09 % of the respondents are neutral, 4.55 % of therespondents are Dissatisfied and 4.55 %
of the respondents are highly dissatisfied.
0102030405060HIGHLYSATISFIEDS A T I S F I E D N E U T R A L D I S
S A T I S F I E D H I G H L Y DISSATISFIEDROUTINE CHK UPFIRST
AIDMEDICINE SUPPLIEDAMBULANCE SERVICE
TABLE 2.1.9OVERALL SATISFACTION TOWARCS MEDICAL FACILITIES PROVIDED
OVERALLSATISFACTION NO.OFRESPONDENTS
PERCENTAGE(%)YES 90 81. 82 NO 20 18. 18TOTAL 110 100
CHART 2.1.9OVERALL SATISFACTION TOWARDS MEDICAL FACILITIES PROVIDED
INFERENCE:
From the above table it is inferred that 81.82% of respondents are satisfied with the
overallmedical facility provided and 18.18% of the respondents are not satisfied with the
overallmedical facility.
TABLE 2.1.10 :SATISFACTION LEVEL TOWARDS EDUCATIONAL FACILITIES
81.8218.180.0010.0020.0030.0040.0050.0060.0070.0080.0090.00Y
E S N
O
OVERALL SATISFACTION OF
M
EDICAL FACILIT
Y

CHART 2.1.10SATISFACTION LEVEL TOWARDS EDUCATIONAL FACILITIES

PROVIDEDINFERENCE:
0102030405060REIMBURSEMENT OFTUTION
FEESCHOLARSHIPEDUCATIONAL LOAN
EDUCATIONFACILITIESHIGHLYSATISFIED SATISFIED NEUTRAL DISSATISFIED
HIGHLYDISSATISFIED
TOTALREIMBURSEMENTOF TUTION FEE 33 56 15 5 1 110PERCENT(%) 30 50. 91 13.
64 4.54 0.90 100SCHOLARSHIP 17 57 29 6 1 110PERCENT(%) 15.45 51. 82 26.36 5.45 0.
90 100EDUCATIONALLOAN 13 57 28 10 2 110PERCENT(%) 11. 82 51. 82 25.45 9.09 1.
81 100
From the above table it is inferred that Reimbursement of tuition fee 30 % of the respondents
arehighly satisfied, 50.91 % of the respondents are satisfied, 13.64 % of the respondents
are neutral,4.54 % of the respondents are Dissatisfied and 0.90 % of the respondents
are highly dissatisfied,for scholarship 15.45 % of the respondents are highly satisfied, 51.82
% of the respondents aresatisfied, 26.36% of the respondents are neutral, 5.45% of the
respondents are Dissatisfied and0.90 % of the respondents are highly dissatisfied, for
educational loan 11.82 % of therespondents are highly satisfied, 51.82 % of the respondents
are satisfied, 25.45% of therespondents are neutral, 9.09 % of the respondents are Dissatisfied
and 1.81% of the respondentsare highly dissatisfied.
TABLE 2.1.11

OVERALL SATISFACTION TOWARDS EDUCATIONAL FACILITIES

SATISFIEDOVERALL NO.OF.RESPONDENTS PERCENTAGE(%)YES 97 88.18 NO 13
11. 82TOTAL 110 100
CHART 2.1.11OVERALL SATISFACTION TOWARDS EDUCATIONAL
FACILITIESINFERENCE:
From the above table it is inferred that 88.18% of respondents are satisfied with the
overalleducational facility provided and 11.82% of the respondents are not satisfied with the
overalleducational facility.
TABLE 2.1.12SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES
CANTEENHIGHLYSATISFIED SATISFIED NEUTRAL
DISSATISFIEDHIGHLYDISSATISFIED TOTAL
88.1811.820.0020.0040.0060.0080.00100.00Y E
S N O
OVERALL SATISFACTION OFEDUCATIONAL FACILITIES
QUALITY OFFOOD 17 66 17 5 5 110PERCENT(%) 15.45 60 15.45 4.54 4.54
100QUANTITYOF FOOD 14 63 27 6 0 110PERCENT(%) 12.73 57.27 24.55 5.45 0 100PRI
CE 17 60 26 6 1 110PERCENT(%) 15.45 54.55 23.64 5.45 0.9 100
CHART 2.1.12SATISFACTION LEVEL TOWARDS CANTEEN FACILITIESINFERENCE:
From the above table it is inferred that for quality of food 15.45 % of the respondents are
highlysatisfied, 60% of the respondents are satisfied, 15.45 % of the respondents are neutral,
4.54 % of the respondents are Dissatisfied and 4.54 % of the respondents are highly
dissatisfied, for quantity of food 12.73 % of the respondents are highly satisfied, 57.27% of
the respondents aresatisfied, 24.55% of the respondents are neutral, 5.45 % of the
respondents are Dissatisfied and0 % of the respondents are highly dissatisfied, for price of the
food 15.45 % of the respondentsare highly satisfied, 54.54 % of the respondents are satisfied,
23.64 % of the respondents areneutral, 5.45 % of the respondents are Dissatisfied and 0.90 %
of the respondents are highlydissatisfied.
TABLE 2.1.13
010203040506070HIGHLYSATISFIEDS A T I S F I E D N E U T R A L
D I S S A T I S F I E D H I G H L Y DISSATISFIEDQUALITY OF
FOODQUANTITY OF FOODPRICE
OVERALL SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES
OVERALLSATISFACTION NO.OF.RESPONDENTS PERCENTAGE(%)YES 87 79.09 N
O 23 20. 91TOTAL 10 100
CHART 2.1.13OVERALL SATISFACTION LEVEL TOWARDS CANTEEN
FACILITIESINFERENCE:
From the above table it is inferred that 79.09% of respondents are satisfied with the
overallcanteen facility provided and 20.91% of the respondents are not satisfied with the
overall canteenfacility.
TABLE 2.1.14PERSONS AVAILING HOUSING LOANS:
79.0920.91
OVERALL SATISFACTION OFCANTEEN FACILITIES
YESNO
AVAILING
HOUSINGLOAN NO.OF.RESPONDENTS PERCENTAGE(%)YES 78 70. 91 NO 32 29. 0
9TOTAL 110 100
CHART 2.1.14PERSONS AVAILING HOUSING LOANS:INFERENCE:
From the above table it is inferred that 70.91% of the respondents are availing housing loan
and29.09 % of the respondents are not availing housing loan.
TABLE 2.1.15
SATISFACTION TOWARDS HOUSING FACILITY:
70.9129.09
AVAILING HOUSING LOAN
YESNO
SATISFIEDHOUSING NO.OF.RESPONDENTS PERCENTAGE(%)YES 62 56.36 NO 48
43.64TOTAL 110 100
CHART 2.1.15
SATISFACTION TOWARDS HOUSING FACILITY:
INFERENCE:
From the above table it is inferred that 56.36% of respondents are satisfied with the
housingfacility provided and 43.64% of the respondents are not satisfied with the housing
facility provided.
TABLE 2.1.16
RECREATION FACILITY THAT VALUES MOST:
56.3643.64
SATISFACTION TOWARDSHOUSING FACILIT
Y

YESNO
 RECREATIONFACILITY NO OFRESPONDENTS
PERCENTAGE(%)HOLIDAYHOMES 70 63. 64CLUBS 26 23. 64SPORTS EVENTS 14 12
.72TOTAL 110 100
CHART 2.1.16
RECREATION FACILITY THAT VALUES MOST:
INFERENCE:
From the above table it is inferred that 63.64 % of the respondents values Holiday Homes
as beneficial,23.64% of the respondents values clubs as beneficial recreation and 12.73 % of
therespondents values sports events as a beneficial recreation .
TABLE 2.1.17 :RATING FOR INTRAMURAL FACILITIES
63.6423.6412.73
RECREATION THAT BENEFITS
M
OST
HOLIDAY HOMESCLUBSSPORTS EVENTS
FACILITIES 1 2 3 4 5 6 7 8 9 10 TOTALDRINKING WATER 66 16 14 5 4 1 2 2 0 0 110PE
RCENTAGE% 60.00 14.55 12.73 4.55 3.64 0.91 1.82 1.82 0.00 0.00 100SEATINGARRAN
GEMENTS 51 35 11 2 2 3 1 2 1 2
110PERCENTAGE% 46.36 31.82 10.00 1.82 1.82 2.73 0.91 1.82 0.91 1.82 100FIRST
AIDAPPLIANCES 12 16 20 26 14 4 5 3 6 4 110PERCENTAGE% 10.91 14.55 18.18 23.64
12.73 3.64 4.55 2.73 5.45 3.64 100LATRINES&URINALS 5 12 20 25 15 15 5 9 0 4 110PER
CENTAGE% 4.55 10.91 18.18 22.73 13.64 13.64 4.55 8.18 0.00 3.64 100SPITTOONS 5 6 1
4 15 12 11 15 8 8 16 110PERCENTAGE% 4.55 5.45 12.73 13.64 10.91 10.00 13.64 7.27 7.2
7 14.55 100LIGHTING 45 18 13 10 13 2 5 1 1 2 110PERCENTAGE% 40.91 16.36 11.82 9.
09 11.82 1.82 4.55 0.91 0.91 1.82 100WASHING PLACE 5 7 7 12 18 19 20 10 7 5 110PER
CENTAGE% 4.55 6.36 6.36 10.91 16.36 17.27 18.18 9.09 6.36 4.55 100CHANGING ROO
MS 2 10 3 5 9 10 17 27 14 13 110PERCENTAGE% 1.82 9.09 2.73 4.55 8.18 9.09 15.45 24.5
5 12.73 11.82 100REST ROOMS 3 7 5 6 8 10 9
20 23 19 110PERCENTAGE% 2.73 6.36 4.55 5.45 7.27 9.09 8.18 18.18 20.91 17.27 100CA
NTEEN 20 15 9 9 7 15 6 4 9 16 110PERCENTAGE% 18.18 13.64 8.18 8.18 6.36 13.64 5.45
3.64 8.18 14.55 100
CHART 2.1.17RATING FOR INTRAMURAL FACILITIES:
INFERENCE:
From this table it is inferred that 60% of the respondents rated first for Drinking water ,31.82
%of the respondents rated second for seating arrangement,11.82 % of the respondents rated
thirdfor lighting,18.18% of the respondents rated fourth for first aid appliances,13.64% of
therespondents rated fifth for latrines & urinals,13.64% of the respondents
rated sixforcanteen,18.18% of the respondents rated seven for washing place,7.27% of the
respondentsrated eight for spittoons,12.73% of the respondents rated nine for changing rooms
and 17.27% of the respondents rated ten for rest rooms.
TABLE 2.1.18
0.0010.0020.0030.0040.0050.0060.0070.00

BENEFITS OF EMPLOYEE WELFARE

BENEFITS 1 2 3
4 5 TOTALCREATSEFFICIENCY 58 30 5 7 10 110PERCENTAGE(%) 52.72 27.27
4.54 6.36 9.09 100IMP PHY&MENTALHEALTH 29
44 19 12 6 110PERCENTAGE(%) 26.36 40 17.27 10.90 5.45 100INCREASESTANDRD
OFLIVING 34
38 24 10 4 110PERCENTAGE(%) 30.90 34.54 21.81 9.09 3. 64 100LOYALTYTOWARDS
THEWORK 27
33 14 21 15 110PERCENTAGE(%) 24. 55 30 12.72 19.09 13.63 100PROMOTEHEALTHY
IR 28 22 27 23 10 110PERCENTAGE(%) 25.45 20 24. 55 20.90 9.09 100
CHART 2.1.18
BENEFITS OF EMPLOYEE WELFARE
INFERENCE:
From this table it is inferred that for 52.73 % of respondents welfare creates efficiency
towardswork,for 40% of the respondents welfare improves Physical and Mental health,
for 24.55% of the respondents welfare promotes healthy Industrial relationship, for 19.09%
of the respondentswelfare creates Loyalty towards the work and for 4% of respondents
welfare increases standardof living.
TABLE 2.1.19
01020304050601
2 3
4 5 CREATS
EFFICIENCYIMP PHY& MENTAL HEALTHINCREASE STANDRD OF
LIVINGLOYALTY TOWARDS THE WORKPROMOTE HEALTHY IR
WELFARE PROVIDES
MOTIVATION:MOTIVATIONALFACTOR NO.ONRESPONDENTS
PERCENTAGE(%)YES 72 65.45 NO 38 34.55TOTAL 110 100
CHART 2.1.19
WELFARE PROVIDES MOTIVATION:
INFERENCE:
From the above table it is inferred that for 65.45% of respondents welfare act as a
motivationalfactor and for 34.55% of respondents welfare is not acting as a motivational
factor
TABLE 2.1.20
FREQUENCY OF GETTING FEEDBACK:
65.4534.55
M
OTIVATIONAL FACTOR
YESNO
FREQUENCY OF
GETTINGFEEDBACK NO.OF RESPONDENTS PERCENTAGE(%)OFTEN 20 18.18OCC
ASIONALLY 74 67.27 NEVER 16 14.55TOTAL 110 100
CHART 2.1.20
FREQUENCY OF GETTING FEEDBACK
INFERENCE:
From the above table it is inferred that 67.27% of respondents are occasionally asked for
thefeedback about the welfare measures,18.18% of respondents are often asked for
the feedback and14.55 % of the respondents are never asked for the feedback.
TABLE 2.1.21
MODE OF DETERMINING WELFARE REQUIREMENTS:
18.1867.2714.55
FREQUENC
Y
OF GETTING FEEDBACK
OFTENOCCASIONALLYNEVER
 DETERMINING THROUGH NO.OF.RESPONDENTS PERCENTAGE(%)OBSERVATIO
N 20 18.18SUGGESTIONS 44 40.00PERFORMANCE 37 33.64INTERVIEW 9 8.18TOTA
L 110 100
2.1.21
MODE OF DETERMINING WELFARE REQUIREMENTS:
INFERENCE:
From the above table it is inferred that 18.18% the welfare requirement is determined
byobservation, 40% the welfare requirement is determined by suggestion, 8.18% the welfare
isdetermined by interview and 33.64% the welfare requirement is determined by
performance.
TABLE 2.1.22
SATISFACTION OF OVERALL WELFARE MEASURES:
18.1840.0033.648.18
DETER
M
INING WELFAREREQUIRE
M
ENTS
OBSERVATIONSUGGESTIONSPERFORMANCEINTERVIEW
SATISFIEDWITH
OVERALLWELFARE MEASURES NO.OF.RESPONDENTS PERCENTAGE(%)YES 72
65.45 NO 38 34.55TOTAL 110 100
CHART 2.1.22
SATISFACTION OF OVERALLWELFARE MEASURES
INFERENCE:
From the above table it is inferred that 65.45% of the respondents are satisfiedwith overall
welfare measures provided and 34.55% of the respondents are not satisfied withoverall
welfare measures provided.

65.4534.55
OVERALL SATISFACTION TOWARDSWELFARE
M
EASURES
YESNO
2.2 STATISTICAL ANALYSIS2.2.1 WEIGHTED AVERAGEAIM:
To find out the employees opinion towards rating the various Medical facilities
Table 2.2.1.1
Satisfaction level towards various Medical
facilitiesMedicalfacilitiesHighlysatisfiedsatisfied Neutral
Dissatisfied HighlyDissatisfiedRoutinecheckup(X1)27 56 16 7 4First aid(X2) 13 55 32 4 6M
edicineSupplied(X3)18 60 25 3 4Ambulanceservice(X4)14 54 32 5 5Rank 1 2 3 4 5Weight(
W) 5 4 3 2 1X1 WX1 X2 WX2 X3 WX3 X4 WX427 135 13 65 18 90 14 7056 224 55 220 60
240 54 21616 48 32 96 25 75 32 967 14 4 8 3 6 5 104 4 6 6 4 4 5 5™WX1=425 ™WX2=395
™WX3=415 ™WX4=397™W=(5+4+3+2+1)=15WEIGHTED AVERAGE=(™WX
i
) / (™W)
 WEIGHTED AVERAGE=(™WX
i
) / (™W)(Where
i=1,2,3,4«.)W1=425/15=28.33W2=395/15=26.33W3=415/15=27.67W4=397/15=26.47MED
ICAL FACILITIES WEIGHTEDAVERAGERANK Routine checkup 28.33 1First aid 26.33
4MedicineSupplied27.67 2Ambulance service 26.47 3
CONCLUSION:
It is concluded that most of the respondents said that the company provides the best
routinecheck up facility to the respondents. weightage given fro routine check up is 28.33,
,weightagegiven for Medicine supplied is 27.67 ,weightage given for ambulance service is
26.47 andweightage given for first aid is 26.33
AIM:
To find out the employees opinion towards rating the various Educational facilities
Table 2.2.1.2
Satisfaction level towards various Educational
facilitiesEducationalfacilitiesHighlysatisfiedsatisfied Neutral Dissatisfied HighlyDissatisfiedRe
imbursementof TuitionFee(X1)33 56 15 5 1Scholarship(X2) 17 57 29 6 1Educationalloan
(X3)13 57 28 10 2Rank 1 2 3 4 5Weight(W) 5 4 3 2 1X1 WX1 X2 WX2 X3 WX333 165 17
85 13 6556 224 57 228 57 22815 45 29 87 28 845 10 6 12 10 201 1 1 1 2 2™WX1=445
™WX2=413 ™WX3=399™W=(5+4+3+2+1)=15WEIGHTED AVERAGE=(™WX
i
) / (™W)(Where i=1,2,3,4«.)
 WEIGHTED AVERAGE=(™WX
i
)/
(™W)W1=445/15=29.67W2=413/15=27.53W3=399/15=26.60EDUCATIONALFACILITIE
SWEIGHTEDAVERAGERANK Reimbursement of Tuition Fee 29.67 1Scholarship 27.53 2
Educational loan 26.60 3
CONCLUSION:
It can be concluded that most of the respondents are satisfied with the reimbursement of
tuitionfee provided by the company.the weightage given for Reimbursement of tution fee
is29.67,weightage given for scholarship is 27.53 and thw weightage given for Educational
loan is26.60.
 2.2.2 ONE WAY ANOVAAIM:
To find out the amount of variation within each of these samples ,relative to the amount
of variation between the samples regarding the rank assigned by the employees
about variousfacilities.
TABLE 2.2.2.1
RATING OF FACILITY BENEFITSFacilities 1 2 3 4 5Medical 50 39 7 6 8Education
for children29 50 19
7 5Housing 24 28 40 8 10Travelling 12 13 26 20 39Recreation 13 14 28 33 22TOTAL 128 1
44 120 74 84
HYPOTHESIS (H
0
):
There is no difference in rank assigned by respondents for variousfacilities.
HYPOTHESIS (H
1
):
There is difference in rank assigned by respondents for various facilities.T=Total of all the
individual values of n items.Here , T=550 and n=25, k=5Correction factor=(T)
2
/n=(550*550)/25=12,100Total SS(sum of squares)=sum of squares of all the observations -
(T)
2
/n=™X
ij2
-(T)
2
/nSST=50
2
+39
2
+7
2
+6
2
+8
2
+29
2
+50
2
+19
2
+7
2
+5
2
+24
2
+28
2
+40
2
+8
2
+10
2
+12
2
+13
2
+26
2
+20
2
+39
2
+13
2
+14
2
+28
2
+33
2
+22
2
-12100=16702-12100
= 4602SS BETWEEN=™(T
j
)
2
/n
j
--(T)
2
/n= (128)
2
/5+(144)
2
/5+(120)
2
/5+(74)
2
/5+(84)
2
/5=3276.8+4147.2+2880+1095.2+1411.2=12810.40 -12100=710.4SS WITHIN==™X
ij2
-

™(T
j
)
2
/n
j
= 16702-12810.40= 3891.6
ONE ±WAY ANOVA TABLE
SOURCESOFVARIATIONSUM
OFSQUARESDEGREESOFFREEDOMMEAN SQUARE F-ratio F-RATIO(5% F-
limit)BETWEENSAMPLES710.4 (k-1)(5-1)=4710.4/4=177.6
177.6/194.58=0.9127F(4,20)=2.87WITHINSAMPLES3891.6 (n-k)(25-
5)=203891.6/20=194.58TOTAL 4602 (n-1)(25-1)=24At 5% level of significance,the
tabulated value is 2.87Calculated value =0.9127Therefore ,Calculated value(0.9127) <
tabulated value(2.87)Hence ,H
0
is accepted and H
1
is rejected.
CONCLUSION:
It was observed that there is no significant difference in rank assigned by respondents
for variousFacilities.

AIM:
To find out the amount of variation within each of these samples ,relative to the amount
of variation between the samples regarding the rank assigned by the employees
about variousfacilities.
TABLE 2.2.2.2
BENEFITS OF EMPLOYEE WELFAREBENEFITS 1 2 3 4 5Createsefficiencytowards
work 58 30 5 7 10Improves physical &Mental health29 44 19 12 6Increases thestandard
of living34 38 24 10 4Loyaltytowards thework 27 33 14 21
15Promotehealthyindustrialrelationship28 22 27 23 10
HYPOTHESIS (H
0
):
There is no variation among the respondents in rating the benefits
HYPOTHESIS (H
1
):
There is variation among the respondents in rating the benefits.T=Total of all the individual
values of n items.Here , T=550 and n=25, k=5Correction factor=(T)
2
/n=(550*550)/25=12,100Total SS(sum of squares)=sum of squares of all the observations -
(T)
2
/n=™X
ij2
-(T)
2
/nSST=58
2
+29
2
+34
2
+27
2
+28
2
+30
2
+44
2
+38
2
+33
2
+22
2
+5
2
+19
2
+24
2
+14
2
+27
2
+7
2
+12
2
+10
2
+21
2
+23
2
+10
2
+6
2
+4
2
+15
2
+10
2
-12100

=16354-12100= 4254SS BETWEEN=™(T

j
)
2
/n
j
--(T)
2
/n= (176)
2
/5+(167)
2
/5+(89)
2
/5+(73)
2
/5+(45)
2
/5=6195+5577.8+1584.2+1065.8+405-12100=14828-12100=2728SS WITHIN==™X
ij2
-

™(T
j
)
2
/n
j
= 16354-14828= 1526
ONE ±WAY ANOVA TABLE
SOURCESOFVARIATIONSUM
OFSQUARESDEGREESOFFREEDOMMEAN SQUARE F-ratio F-RATIO(5% F-
limit)BETWEENSAMPLES2728 (k-1)(5-
1)=42728/4= 682 682/76.3=8.93F(4,20)=2.87WITHINSAMPLES1526 (n-k)(25-
5)=201526/20=76.3TOTAL 4254 (n-1)(25-1)=24At 5% level of significance,the tabulated
value is 2.87Calculated value =8.93Therefore ,Calculated value(8.93) > tabulated
value(2.87)Hence ,H
0
is rejected and H
1
is accepted.
CONCLUSION:
It was observed that there is variation among the respondents in rating the benefits.

CHAPTER III
SUMMARYANDCONCLUSION

3.1 FINDINGS OF THE STUDY

1) It was found that 0% of respondents belongs to less than 20 years ,25 % of
respondents belongs to 21-25 years,41% of respondents belongs to 26-35 years,26% of the
respondents belongs to 36-50 years and 8% of the respondents belongs to above 50
years.2)67% were Male employees and 33% were Female employees.3) 60% of respondents
fall in the category of Degree/Diploma,35% of respondents fall in thecategory of Post
graduate, 5% of respondents fall in the category of Others.4) 22% of respondents have 1-5
yrs experience, 39% of respondents have 6-10 yrs experience,30% of respondents have 11-20
yrs experience, 9% of respondents have above yrs experience.5) 15.45% of respondents are
having income 10000-20000/month, 33.64% of respondents arehaving income 20001-
30000/month, 38.18% of respondents are having income 30001-40000/month, 12.73% of
respondents are having income 40001-50000/month and 0% of respondents having income
above 50000/month.6) 72.73% were aware of various welfare measures provided by the
company and 27.27% werenot aware of various welfare measures provided by the
company.7) 45.45% of the respondents rated medical facility as the first most benefitted
facility, 45.45%of the respondents rated educational facility as the second most benefitted
facility, 36.36% of therespondents rated housing facility as the third most benefitted facility,
25.45% of the respondentsrated recreation facility as the fourth most benefitted facility and
35.45% of the respondents ratedtravelling facility as the fifth most benefitted facility8) For
routine check up 24.55 % of the respondents are highly satisfied, 50.91 % of therespondents
are satisfied, for First aid 11.82 % of the respondents are highly satisfied, for medicine
supplied 16.36 % of the respondents are highly satisfied,For Ambulance service 12.73% of
the respondents are highly satisfie9)Most of the respondents are satisfied with over all
medical facility provided.

10).For the Reimbursement of tuition fee 30 % of the respondents are highly satisfied,
50.91 %of the respondents are satisfied, 13.64 % of the respondents are neutral, 4.54 % of
therespondents are Dissatisfied and 0.90 % of the respondents are highly dissatisfied,
for scholarship 15.45 % of the respondents are highly satisfied, 51.82 % of the respondents
aresatisfied, 26.36% of the respondents are neutral, 5.45% of the respondents are Dissatisfied
and0.90 % of the respondents are highly dissatisfied, for educational loan 11.82 % of
therespondents are highly satisfied, 51.82 % of the respondents are satisfied, 25.45% of
therespondents are neutral, 9.09 % of the respondents are Dissatisfied and 1.81% of the
respondentsare highly dissatisfied.11) Most of the respondents are satisfied with over all
Educational facility provided.12) For quality of food 15.45 % of the respondents are highly
satisfied, 60% of the respondentsare satisfied, 15.45 % of the respondents are neutral, 4.54 %
of the respondents are Dissatisfiedand 4.54 % of the respondents are highly dissatisfied, for
quantity of food 12.73 % of therespondents are highly satisfied, 57.27% of the respondents
are satisfied, 24.55% of therespondents are neutral, 5.45 % of the respondents are Dissatisfied
and 0 % of the respondentsare highly dissatisfied, for price of the food 15.45 % of the
respondents are highly satisfied,54.54 % of the respondents are satisfied, 23.64 % of the
respondents are neutral, 5.45 % of therespondents are Dissatisfied and 0.90 % of
the respondents are highly dissatisfied.13) Most of the respondents are satisfied with
the overall canteen facility provided14)56.36% of respondents are satisfied with the
housing facility provided and 43.64% of therespondents are not satisfied with the housing
facility provided.15) 63.64 % of the respondents values Holiday Homes as beneficial,23.64%
of the respondentsvalues clubs as beneficial recreation and 12.73 % of the respondents values
sports events as a beneficial recreation .16)60% of the respondents rated first for Drinking
water ,31.82 % of the respondents ratedsecond for seating arrangement,11.82 % of the
respondents rated third for lighting,18.18% of therespondents rated fourth for first aid
appliances,13.64% of the respondents rated fifth for latrines& urinals,13.64% of the
respondents rated six forcanteen,18.18% of the respondents rated sevenfor washing
place,7.27% of the respondents rated eight for spittoons,12.73% of the respondentsrated nine
for changing rooms and 17.27% of the respondents rated ten for rest rooms.17) For 52.73 %
of respondents welfare creates efficiency towards work,for 40% of therespondents welfare
improves Physical and Mental health, for 24.55% of the respondentswelfare promotes healthy
Industrial relationship, for 19.09% of the respondents welfare createsLoyalty towards the
work and for 4% of respondents welfare increases standard of living.
 18)Most of the employees opined that welfare measures plays as a motivational
factor.19)67.27% of respondents are occasionally asked for the feedback about the
welfaremeasures,18.18% of respondents are often asked for the feedback and 14.55 % of
therespondents are never asked for the feedback.20)18.18% the welfare requirement is
determined by observation, 40% the welfare requirementis determined by suggestion, 8.18%
the welfare is determined by interview and 33.64% thewelfare requirement is determined by
performance.21) 65.45% of the respondents are satisfied with overall welfare measures
provided and 34.55%of the respondents are not satisfied with overall welfare measures
provided.

3.2 SUGGESTIONS
1.

The Management has to improve the quality and adequate items of the food which is oneof
the most important basic amenities and it helps to satisfy the employees.2.

The Number of spittoons provided at the work place is not sufficient, so the company hasto
increase the number of spittoons which keeps the environment clean.3.

Rest room facility has to be sufficiently provided.4.

Housing facility can be improved.5.

Adequate number of first aid appliances has to be provided.

3.3 CONCLUSION
Employee welfare measures are advocated to maintain a strengthen manpower
both physically and mentally. The study of various welfare measures brings in to light that
the presentmeasures taken by the company. The improvement in working condition are
suggested toimprove effectiveness of the employee welfares measures like canteen facility,
drinking water,spittoons, rest rooms and housing facilities which in turn would build the
morale and increasethe productivity of the employees .

BIBLIOGRAPHY

BOOKS REFERENCES:
1.

Ganasekaran.P, 1
ST
Edition, 2008, Labour Laws, Aruma Pathippagam, Page No: 46-59.2.

Kothari C.R, 2
ND
Edition, 2004, Research Methodology Methods and techniques, Newage international (P)
Ltd, Page No: 1-7.3.

Punekar.S.D, 12
TH
Edition, 1999, Labour Trade Unionism and Industrial Relations,Himalaya Publishing House,
Page No. 51-60.
WEBSITE REFERENCES
:www.google.com www.wikipiedia.com www.educationplus.com www.scribd.com
CORPORATE REFERENCES:
www.icf.gov.in

APPENDIX

QUESTIONNAIREA STUDY ON ³EMPLOYEE WELFARE MEASURES´ININTEGRAL

COACH FACTORY-CHENNAI
Dear Sir /Madam,I am M.Thamarai selvi ; As a part of my curriculum I am doing my summer
project on the title³Effectiveness of Employee welfare measures ³ in your organization .I
would be grateful if youkindly spare your precious time to answer the queries.1. Name:2.
Age:a) Below 20years b) 20-25years c) 26-35years d) 36-50years e) Above 50 years3.
Gender:a)Male b)Female4. Educational
qualification:a) Degree /Diploma b) Post graduate c) other specify_____________________
5. Designation: ________________________________ 6. Years of service:a) 1-5 years b)6-
10 years c)11-20 years d)Above 20 years7. Monthly Income:a) 10000-20000 b) 20001-
30000 c) 30001-40000 d) 40001-50000 e) 50001 & Above8) Are you aware of various
welfare measures provided by ICF?a) Yes b) No

8.1) what are all the Welfare measures you aware

of? ________________________________________________________________________
______ 9) Rank the following facility that benefits you the most?Facilities 1 2 3
4 5MedicalEducation for childrenHousingTravellingRecreation10) Rate the satisfaction level
towards Medical facilities provided by
ICFMedicalfacilitiesHighlysatisfiedsatisfied Neutral Dissatisfied HighlyDissatisfiedRoutinech
eckupFirst aidMedicineSuppliedAmbulanceservice11) Are you satisfied with overall Medical
facilities provided by the company?a) Yes b) No12) Rate the satisfaction level towards
Educational facilities provided by
ICFEducationalfacilitiesHighlysatisfiedsatisfied Neutral Dissatisfied HighlyDissatisfiedReimbur
sementof Tuition FeeScholarshipEducationalloan
 13) Are you satisfied with overall Educational facilities provided by the
company?a) Yes b) No14) Rate the satisfaction level towards Canteen facility provided by
ICFCanteenfacilitiesHighlysatisfiedsatisfied Neutral Dissatisfied HighlyDissatisfiedQuality
of foodQuantity of foodPrice15) Are you satisfied with overall Canteen facilities provided by
the company?a) Yes b)No16) Are you provided with the Housing Loans?a) Yes b) No17) Are
you satisfied with the housing facility provided?a) Yes b) No18) What is the eligibility for
availing housing facility? ______________________________________ 19) Which
recreation facility values/Benefits you the most?a)Holiday Homes

b) Clubsc) Sports Events20) Rank the following Intramural facilities in accordance to your
satisfaction level.Facilities 1 2 3 4 5 6 7 8 9 10Drinkingwater SeatingarrangementFirst
aidappliancesLatrines &UrinalsSpittoonsLightingWashingPlaceChangingroomsRest
roomsCanteen21) According to your perception please rate the following benefits of
employee welfareBENEFITS 1 2 3 4 5Createsefficiencytowards work Improves physical
&Mental healthIncreases thestandard of livingLoyaltytowards thework
Promotehealthyindustrialrelationship22) Does welfare benefits provided by the organization
plays as a motivational factor?a) Yes b) No23) How often does the organization get feedback
from you towards the welfare measures?a) Often b) Occasionally c) Never 24) How does the
company determine your welfare
requirements?a) Through Observations b) Through Suggestions c) Through Performanced)
Through Interview25) Are you satisfied with the overall welfare measures provided by the
organization?a) Yes b) No25.1) If no,
why__________________________________________________________ 26) Do you
have any suggestions to improve the current welfare measures?If so, kindly give your
suggestion_______________________________________________ __________________
________________________________________________________ __________________
________________________________________________________
4. REVIEW OF LITERATURE
Binoyjoseph,josephinjodey (2009), studies in the article points out that, the structure
ofwelfare states rests on a social security fabric. Government, employers, trade unions have
done a lot to promote the betterment of workers conditions. * David, A Decenzo (2001) and
Stephen P. Robbinsin their book, “Personnel / Human Resource Management explained the
various benefits and services provided by the companies to their employees. According to
them, the legally required benefits and services include social security premiums,
unemployment compensation, workers compensation and state disability programs. They
felt that the cost of the voluntary benefits offered appears to be increasing. * Michael
(2001) in his book, “Human Resource Management and Human Relations” said that the
provision of intra-mural and extra-mural welfare facilities help in improving the quality of
work life of employee’s thereby good human relations will develop among different cadres
of employees. *Punekar, Deodhar and Sankaran (2004) in their book, “Labor Welfare, Trade
Unionism and Industrial Relations” stated that labor welfare is anything done for the
comfort and improvement, intellectual and socialwell being of the employees over and
above the wages paid which is not a necessity of the industry. *Aswathappa (2010) in his
book, “Human Resource Management “discussed the various types of benefits and services
provided to employee’s in terms of payment for time not worked, insurance benefits,
compensation benefits, pension plans etc. He also discussed the ways to administer the
benefits and services in a better way
;-. OBJECTI/ES OF THE STUDY
PRIMARY OBJECTI/E

To study the workerIs satisfaction le el of labour welfare facilities at&tar /ealth

nsurance 8ompany 7imited.
SECONDARY OBJECTI/ES
*;

To analyse the satisfaction le el towards worker welfare measures andmoti ational

factors.

To study the welfare facilities e2isting in the organi?ation

To make constructi e suggestions to impro e the welfare.

To study about the opinion of the workers towards the welfare aspectsin the
organisation
;-; SCOPE OF THE STUDY
7abour welfare acti ities are based on the plea that higher producti ity
re uires more than modern machinery and hard work. t re uiresco-operati e
endea or of both the parties4 labour and management. This
is possible only when labour is gi en due importance and human element istaken
into account at e ery stage.
LIMITATIONS OF THE STUDY

The researcher had to spend more time to e2plain about the study.

There may be chances of bias which will affect the accuracy.

The in estigators access to the workers was limited due to the shiftsystem.

&ome of the respondents are reluctant to pro ide ade

u a t e information.

#nly the labours of &tar /ealth > Allied nsurance 7td were takenas sample. &o it
cannot be generalised.
;-< RESEARCH METHODOLO Y
RESEARCH DESI N
*<

The research design is the basic framework of a plan for a study thatguides
the collection of data and analysis of data. The design may be a
specific presentation of the arious steps in the process of research. These stepsi n c
lude the selection of research problem4 presentation of the
problem4f o r m u l a t i o n o f t h e h y p o t h e s i s 4 m e t h o d o l o g y 4
sur e y o f h y p o t h e s i s 4 interpretation and report writing. n
t h i s m a r k e t s u r e y t h e d e s i g n u s e d i s Descripti e !esearch.
DESCRIPTI/E RESEARCH METHOD
The main purpose of descripti e research is to descripti e the stateof
iew as it e2ist at present. &imply stated4 it is a fact finding in estigation.
ndescripti e research4 definite conclusions can be arri ed at4 but it
does
note s t a b l i s h a c a s e a n d e f f e c t r e l a t i o n s h i p . T h i s t y p e o f r e s e
a r c h t r i e s t o descripti e the characteristic of the respondent in r
e l a t i o n t o a p a r t i c u l a r product.
SAMPLIN METHOD
The researcher made use of probability sampling method in this study. n this
research the researcher has used simple random sampling. n
simpler a n d o m s a m p l i n g 4 e e r y u n i t i n t h e p o p u l a t i o n h a s e u a l
c h a n c e f o r b e i n g selected as a sample.
TOTAL POPULATION
The total number of employees in the company is <;+.
SAMPLE SI=E
The sample si?e consists of *++ employees of &tar /ealth >
Allied nsurance 7td..MET/#D& #$ DATA 8#77E8T #"
Pri('r6 D't'
*9

The data directly collected by the researcher4 with respect to the problem
under study4 is called as primary data. t is also known as !aw
data. The methods used to collect primary data were Nuestionnairemethod4
Direct personal nter iew.
Se$o)5'r6 D't'
&econdary Data were collected from official documents4 like annualreport of the
company4 #fficial web site and other bulletin like !B bulletin.
SAMPLIN DESI N
A sample is a small representation of a large population. @hen someof the elements
are selected with the intention of finding out something aboutthe population from
which they are taken4 that group of elements is referred asa sample4 and the process
of selection is called sampling.
SAMPLIN UNIT
. The respondents of the study are the employees of &tar /ealth >Allied
nsurance 7td ..Each respondent is considered to be the sampling unit. T##7& $#!
A"A7 & &
•
Per$e)t'ge ')'16sis
•
C,i!s>%'re test
•
Corre1'tio)
•
ANO/A
•
Weig,te5 A2er'ge Met,o5SIMPLE PERCENTA E METHOD
&imple percentage refers to a special kind of ratio. @ith the helpo f a b s o l u t e
f i g u r e s i t w i l l b e d i f f i c u l t t o i n t e r p r e t a n y m e a n i n g f r o m t h e *=

collected data4 but percentage are find out it becomes easy to find
o u t t h e relati e difference between two or more
attributes. "umber of !espondents ercentage of !espondents O 2 1++Total
respondents
CHI! S?UARE TEST
8hi-
& uare test is an important test among the se eral test ofsignificance.
8hi- & uare symbolically written as pronounced as FiP . t is astatistical
measure used in the conte2t of sampling analysis for comparing a ariance
to a theoretical ariance. 8hi- & uare test enables to e2plain whetheror not two
attributes are associated./o O "ull /ypothesisThe hypothesis to be tested is usually
referred to ass "ull hypothesis./1 O Alternati e /ypothesis f /o is rejected it means
that the data on the hand are not compatible with thenull hypothesis /o but are
comparable with some other hypothesis4 this is theAlternati e
hypothesis8 h i - & u a
r e i s c a l c u
l a t e d a s f o
l l o w s 4 . QQ (#ij G Eij)P OEij#ij O #bser ed
fre uency of the cell in the
th
row and j
th
column.Eij O E2pected fre uency of the cell in the i
th
row and j
th
column. As a non parametric test it can be used to determine a categoricaldata. t is
used to make comparison between theoretical population and actuald a t a . D e g r e e
of freedom plays an important part in using the 8hi-
& u a r e distribution and tests are based on it. The degree of freedom
is worked out asfollows.Degree of $reedom O (!-1) 2 (8-1)@here4# O #bser ed
fre uency E O E2pected fre uency ! O "umber of rows 8 O "umber of columns*:

ANO/A 8A)'16sis o* /'ri')$e ANO/A test

Analysis of ariance is a techni ue used to test e uality of means4 whenm o r e
than two poulations are considered. n one way A"#0A4
t h e obser ations are classified according to the factors.&& between O (QiO1n1(2
1
G2)
*
Rn
*
(2
*
G2)
*
Rn(2
6
G2)
*
Rn
;
(2
;
G2)
*
)&&within O Q( 2
1j
G2
1
)
*
RQ( 2
*j
G2
*
) RQ(2
6j
G2
6
)
*
RQ(2
;j
 G2
;
)
*
)
Weig,te5 A2er'ge
@eighted a erage is used to draw a single number around
w h i c h t h e greatest proportion of the data concentrates. f 214 2*4 264
2;4 2<4 are n alues and f14 f*4 f64 f;4 f<4 are their respectedfre uencies
respecti ely.Then @eighted a erage mean O f
1
2
1
f
*
2
*
f
6
2
6
f
;
2
;
f
<
2
<
------------------------------ "(C+)
Corre1'tio) A)'16sis
8orrelation is the degree of association between two ariables
a n d i t i s represented in terms of a co-efficient known as correlation. The
range of thecorrelation co-efficient is in between -1 and R1. f the
correlation co-efficientis negeti e4 then the ariables are in ersely
proportional and it is ma2imumwhen it is R1. The correlation is one of the
most common and most useful statistics.
Ac o r r e l a t i o n i s a s i n g l e n u m b e r t h a t d e s c r i b e s t h e d e g r e e o f
r e l a t i o n s h i p betweeen two ariables.8orrelation O ("Q, -(Q,) (Q )
/
s rt(S"Q,
*
G (Q,)
*
S"Q
*
G (Q )
*
)
;-@
RE/IEW OF LITERATURE
LABOUR WELFARE:
*C

8oncept 7abour is interrupted in numerous ways4 due to the ariability of

social institution4 degree of industriali?ation4 and the le els
ofs o c i a l a n d e c o n o m i c d e e l o p m e n t i n d i f f e r e n t p l a c e s a n d d i f f e r e
n t t i m e s conse uently4 the concept of labour welfare also is
approachable from manyangles. As the concept is relati e to the labour
and place and the changes inthe economic and scientific en ironment4
different persons and bodies defineit in different ways.
CONCEPT OF LABOUR WELFARE:
As pointed out earlier4 the concept of welfare can be approachedfrom arious
angles4 as it is related to the workers4 place and changes withthe
economic and scientific ad ancement in a country it is also a
relati econcept. Many theories ha e been outlined.
•
The $unctional Theories
•
!eligious Theories
•
olicy Theories
•
ublic !elation Theories
•
hilanthropic Theories
•
Trusteeship Theories
L' o%r We1*'re i) I)5i' Arti$1e < :!
The &tate shall stri e to promote the welfare of the people by securing
the protecting as effecti ely as it may a social order in which justice4 social4econom
ic and political shall all the institutions of the national life.
Arti$1e <9:! T,e St'te s,'11 i) &'rti$%1'r+ 5ire$t its &o1i$6 to 'r5s se$%ri)g-
6+

a.That the citi?ens4 men and women e ually ha e the righ

t t o a n ade uate means of 7i elihood. b. That the ownership and control of the m
aterial resources are sodistributed also sub ser e the common goodc . T h a t t h e
operation of the economic system does not result in
thec o n c e n t r a t i o n o f w e a l t h a n d m e a n s o f p r o d u c t i o n t o
t h e c o m m o n detriment.d. That there is e ual pay for e ual work for both men
and women.e . T h a t t h e h e a l t h a n d s t r e n g t h o f w o r k e r s 4 m e n
a n d w o m e n 4 a n d t h e tender age of children are not abused and the
citi?ens are not
forced by economic necessity to enter a ocation unsuited for their age ofstrength.
Arti$1e @.:!
The state shall within the limits of its economic capac
i t y a n d de elopment make effecti e pro ision for securing the right to
work4to education and to public assistance in cases of under ser ed wants.
Arti$1e @;:!
The state shall make pro ision for securing just and human conditionsof work and
for maternity relief.
Arti$1e @<:!
The state shall endea or to endea or to secure by suitable legislation oreconomic
organi?ation or in any other way to all workers
agriculturali n d u s t r i a l o r o t h e r w i s e w o r k a l i i n g w a g e 4 c o n d i
t i o n s o f w o r k ensuring a decent standard of life and full employment of
particular4the state shall endea or to promote cottage industries on an
indi idualor co G operati e basic in oral areas.61

Rese'r$, St%5ies U)5ert' e) i) t,e Are' O* L' o%r We1*'re Me's%res

The study4 by 5uliette &ummers ('ni ersity of &tirling) and 5eff /yman('ni ersity
of Aberdeen) concludes that combinations of participation andwelfare
measures (such as e ual opportunities and family-friendly policies)appear
to enhance both organisational performance and the uality of workinglife. olicy
support should focus on union recognition and acti ity within
ah u m a n r i g h t s f r a m e w o r k 4 s i n c e t h i s c a n p o s i t i e l y i n f l u e n c e e m
p l o y e e s H beha iour towards organisational goals and employer beha iour towar
d theiremployees. A major research theme relates the changing nature of wor
k andworkplaces4 including trends such as job insecurity4 work
intensification andlong working hours (Brannen and Moss 1CC:J Burchell4 7adipo
et al. *++*J 7a0 a l l e 4 A r t h u r e t a l . * + + * ) a n d t h e l o n g h o u r s c u l t u r e i n
many
occupations( B o n d 4 / y m a n e t a l . * + + * J 8 r o m p t o n 4 D e n n e t t e t
a l . * + + 6 ) . A l t h o u g h occupational and work-family stress has been addressed
since the 1C:+s4 therehas been a recent resurgence of interest in stress4
relating to these changes inthe nature of work (Brannen and Moss 1CC:J
Burchell4 7adipo et al. *++*J 7a0alle4 Arthur et al. *++*J eandle4 @igfield et al.
*++*