Sr.

No INC Number Date & Time Description Customer Assigned To Current Status Comments Problem Ticket RCA Status
Known issue. Updated PRB0044294 which is
1 INC2220095 2018-08-29 20:10:17 PKP AS2 is not responding. Please fix asap. Kayser-Roth Prasad Bhadrashete Closed PRB0044294 Complete
assigned to SAP Team
CRITICAL:c14o:VBNA1_kayprspias01:linux Known issue. Updated PRB0044294 which is
2 INC2226334 2018-09-03 1:45:44 Kayser-Roth Sandeep Mahajan Resolved PRB0044294 Complete
oracle 6.5 x64: assigned to SAP Team
CRITICAL:c14o:VBNA1_kayprspias01:linux Known issue. Updated PRB0044294 which is
3 INC2230988 2018-09-05 23:59:00 Kayser-Roth Pranav Dhavale Resolved PRB0044294 Pending
oracle 6.5 x64: assigned to SAP Team
4 INC2212677 2018-09-05 Multiple Prod alerts for Infor & DB (srv0228) MCO Vara Closed CPU load high due to that server got hung Completed
Known issue. Updated PRB0044294 which is
5 INC2232885 2018-09-06 kayprsapsm01 : Solution Manager is down Kayser-Roth Pranav Dhavale Resolved PRB0044294 Pending
assigned to SAP Team
6 INC2212457 2018-08-24 MTG : nchebsdb151 rebooted itself NCH Prashant Panghate Pending with Oracle on why oracle cluster initiated this node eviction.
Resolved PRB0044442 Complete
CRITICAL:c14o:VBNA1_kayprspici01:linux Known issue. Updated PRB0044294 which is
7 INC2256146 2018-09-19 Kayser-Roth Sandeep Mahajan Resolved PRB0044294 Completed
oracle 6.5 x64: assigned to SAP Team
8 INC2292423 2018-10-10 9:33:47 tk0132or02.sea.vtscloud.io:Host is DOWN Fenner Drives Mustafa Manawarwala Resolved OL5 EOL
CRITICAL:c14o:VBNA1_kayprspias02:linux Known issue. Updated PRB0044294 which is
9 INC2303669 2018-10-17 1:30 Kayser-Roth Prashant Panghate Resolved PRB0044294 Pending
oracle 6.5 x64 assigned to SAP Team
CRITICAL:c14o:VBNA1_kayprspici01:linux Known issue. Updated PRB0044294 which is
10 INC2312057 2018-10-22 3:09 Kayser-Roth Prashant Panghate Resolved PRB0044294 Complete
oracle 6.5 x64: assigned to SAP Team
CRITICAL:c14o:VBNA1_kayprspias02:linux Known issue. Updated PRB0044294 which is
11 INC2314225 2018-10-23 Kayser-Roth Sandeep Mahajan Resolved PRB0044294 Complete
oracle 6.5 x64: assigned to SAP Team
Server was hung, raise Vendor SR for RCA. (SR 3-
12 INC2367783 2018-11-21 CRITICAL:aspx:MSP_srv1792:linux: Velocity Zoom Team Mustafa Manawarwala Resolved Pending
18791274431)
SR 3-18960559731 : RCA: ETS OL6.7 Prod DB
Retrospective P1 for issues with the DB server c142pdb001oel became hung/restarted at ~15:
13 INC2410392 2018-12-12 ETS Mustafa Manawarwala Resolved PRB0045133 Complete
Server - c142pdb001oel 32:29 Wed 12 Dec 2018
SR 3-18960559731
c028idb101oel - unable to access - need Re-linked a /lib64/libc.so.6 library to /lib64/libc-2.5.so
14 INC2456527 2019-01-10 Tredegar Ray Wilson Resolved
Reboot file and clean up Full ROOT file-system
SR 3-19399389611 : RCA: ETS OL6.7 Prod DB
Unable to connect ets92prd (c142pdb001oel)
15 INC2525577 2019-02-12 ETS Pranav Dhavale Resolved server c142pdb001oel became hung/restarted at PRB0045133 Complete
server
~Tue Feb 12 01:23
Security Server Connection Failure root file
system convert into Read only mode on the
16 INC2584689 2019-03-11 First Source LLC Pranav/vijendra Resolved
server srv0044 and srv0547 due to MCO
storage issue.
c15ljes002oel server has rebooted it self on
17 INC2585363 2019-03-11 9 March 19 the JDE team is asking why Clayco, Inc Vijendra Resolved
server rebooted.
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