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Buckeye Health Plan Agent [01:16 PM] :


Hello, thank you for contacting Buckeye Health Plan. My name is Janice and I will
be assisting you today. May I have your first and last name please?

April Oneal [01:16 PM] :


I want to cancel medicaid insurance as I now have insurance through employer.

April Oneal [01:16 PM] :


John Smith

Buckeye Health Plan Agent [01:17 PM] :


Good Afternoon April! Are you contacting us today on behalf of yourself or on
behalf of someone else?

April Oneal [01:17 PM] :


Myself

Buckeye Health Plan Agent [01:17 PM] :


To confirm I have the correct person, and to protect your privacy, could you please
verify your date of birth?

April Oneal [01:17 PM] :


04/12/1965

Buckeye Health Plan Agent [01:17 PM] :


Thank you. Has any of your information changed since the last time we spoke with
you? Such as your address or phone number?

April Oneal [01:17 PM] :


No

Buckeye Health Plan Agent [01:18 PM] :


Can you please verify the email address you use for your online account?

April Oneal [01:18 PM] :


johnjacobs@gmail.com

Buckeye Health Plan Agent [01:18 PM] :


Is your Primary Care Provider still Winton Hills Medical and Health Center? And Is
Buckeye Health Plan still your only health insurance?

April Oneal [01:19 PM] :


No I have insurance through my work now. I want to cancel this Buckeye Health Plan
because of that,

Buckeye Health Plan Agent [01:19 PM] :


Ok. I will be happy to assist you today

April Oneal [01:19 PM] :


Thank You

Buckeye Health Plan Agent [01:20 PM] :


To cancel your Medicaid benefits, you would need to call the Medicaid Consumer
Hotline

Buckeye Health Plan Agent [01:20 PM] :


Their phone number is 1-800-324-8680

Buckeye Health Plan Agent [01:20 PM] :


I do also want to advise you that you are not required to cancel your benefits
because you have another insurance

April Oneal [01:20 PM] :


Oh really?

Buckeye Health Plan Agent [01:21 PM] :


When member's get other coverage Buckeye Health Plan would become your secondary
insurance. So whatever your Primary Insurance doesn't pay, Buckeye will pay for the
rest

Buckeye Health Plan Agent [01:21 PM] :


As a Medicaid member there is never any out of pocket cost

April Oneal [01:21 PM] :


Does it not matter if I make too much money? Or is this something that will be
automatically detected and I will be notified of?

Buckeye Health Plan Agent [01:22 PM] :


Well Buckeye Health Plan does not determine members Medicaid eligibility so I
cannot advise you any information about how long you would be active for. Job and
Family services would reach out to you via mail and advise you if your still
eligible or not

Buckeye Health Plan Agent [01:23 PM] :


When you renew your Medicaid benefits, it would be your responsibility to report
your new income and other coverage. JFS will let you know if it disqualifies you

April Oneal [01:25 PM] :


Last time I renewed them I wasn't working and have not been told to renew since
then? Is there a set date when they need to be renewed because I have not been
contacted to renew eligibility

Buckeye Health Plan Agent [01:26 PM] :


The Ohio Department of Medicaid (ODM) sends you a Medicaid renewal form every 12
months. ODM mails out the renewal form one year from the date of your original
application.

April Oneal [01:27 PM] :


Okay so when I receive the next renewal form, I just need to update my income and
they will adjust then correct?

Buckeye Health Plan Agent [01:27 PM] :


That is correct. If they need the information sooner than that, they will contact
your via phone or through mail

April Oneal [01:27 PM] :


Perfect. That is all I need to know then

Buckeye Health Plan Agent [01:27 PM] :


**contact you via phone or through mail
April Oneal [01:28 PM] :
Right. Thank you

Buckeye Health Plan Agent [01:28 PM] :


Is there anything else I can assist you with today?

April Oneal [01:28 PM] :


Nope that is all.

April Oneal [01:28 PM] :


Have a great day