B1) 1.What are the two ways in which information is exchanged?

A. Formally and informally

B. Succinctly and verbosely
C. Clearly and confusingly
D. Internally and externally

Explaination : Information is transmitted internally/externally whilst it is

exchanged formally/informally.

2. Which of the following is an advantage of a formal procedure?

A. Breaches of the procedure can be easily identified
B. Formal procedures enhance the reputation of the finance department
C. Unusual transactions can be easily accommodated
D. Procedural documentation protects finance staff in the event of serious
breaches of procedure

3. Which of the following terms is used to describe the “right” to perform an

action in an organisation?
A. Authority
B. Responsibility
C. Power
D. Influence

Explaination : Authority can be delegated but responsibility cannot be

delegated.

4. Which of the following is false about formal and informal organization?

A. None of the above.
B. The informal organisation is one which logically groups activities,
delineation of authority and responsibility.
C. The field of organisational structure lends itself to scientific treatment.
D. Statements a and b are false.

5. _____________is a pattern of responsibilities showing the formal connections

between the individuals engaged in the collective activity and the
responsibilities of each of them.
 organisational structure
 informal organisation
 governance
 business organisation

b2) 1. Which configuration is most suited to standardisation?

 Adhocracy
 Machine bureaucracy
2. Which configuration is best suited to innovation?
  Adhocracy
 Professional Bureaucracy
3. In which configuration does skilled workers have the power?
 Machine bureaucracy
 Professional bureaucracy
4. What does Mintzbergs 5 building Blocks help with?
A. understanding better how an organisation should be structured
B. appointing staff with appropriate qualification
C. setting appropriate goals for the organisation

B3. Organisational culture in business

A) Organisational Culture

1.Cultures develop over time or can change instantly as a result of a single major
event, for example the death of a company founder. Is this statement true or false?

 False
 True

2. Which of the following is not an element of organisational culture?

A. size of the organisation

B. symbols
C. norms of behaviour
D. shared values

3. Which of the following statements is false?

A. The national culture, customs and societal norms of a country also

shape the cultures of organisations operating in it.
B. Culture is not something standard.
C. A country's form of government may have no dramatic impact
on how an organisation does business.
D. Organisational culture is the sum total of the beliefs, knowledge,
attitudes, norms and customers that prevail in an organisation.

4. True or false. How diverse is the company either in terms of product range,
geographical spread or cultural make-up of its stakeholders is a factor that shape the
culture of the organization.

 false
 true

5. True or false. The type of ownership of the organization is not a factor that shape
its culture.
 false
 true