current public health may still lack attention to various diseases and health services in the

community.
Interviewer 1 : what is the current state of public health?
Jmks participant : the condition of the present society is less concerned about his own
health
Interviewer 1 : why people pay less attention to their own health?
Jmks participant : because economic factors are an obstacle to treatment
Interviewer 1 : in your opinion, who is entitled to get Jamkesmas?
Jmks participant : underprivileged people
Interviewer 1 : how is the condition of health services?
Jmks participant : if the Jamkesmas service is inadequate, it is not prioritized, for free
reasons. while public services are always considered and prioritized by
the health center.
after the interviewer acknowledged complaints from the Jamkesmas participants, the
interviewer wanted the participants to fill out the questionnaire.
Interviewer 1 : Mother, we want to ask you to fill out our questionnaire as a research
Jmks participant : OK, I'll fill it
Interviewer 1 : this is the questionnaire paper, thank you
after an interview with the Jamkesmas participants, the interviewer continued his
assignment to the puskesmas with 1 sleman, then interviewed the officers and patients
there(PUSKESMAS NGEMPLAK 1 SLEMAN)
pharmacist assistant : welcome ma'am, can I help you?
Interviewer 2 : I was assigned from the health department to conduct a Jamkesmas study
pharmacist assistant : ouh,yes please
Interviewer 2 : I want you to fill out this questionnaire
pharmacist assistant : What questionnaire is it for, if I may know?
Interviewer 2 : This questionnaire was conducted for research on Jamkesmas service
dissatisfaction
pharmacist assistant : OK, we will fill it
Interviewer 2 : this is the questionnaire, thank you
after giving the questionnaire paper to the pharmacist's assistant, the pharmacist assistant
also filled out the paper. And the interviewer continued taking questionnaire data to the
pharmacist.
Interviewer 2 : excuse me, I'm here wanting mom to fill out a questionnaire about
Jamkesmas service dissatisfaction
Pharmacist : OK, I'll fill it
Interviewer 2 : Here is the questionnaire, please fill in?
Pharmacist : (fill questioner) this, I have filled out all the questions
Interviewer 2 : Thank you for your participation
Pharmacist : Yes, you are welcome
the other interviewers continued the interview with outpatients in the health center who
ngemplak 1 sleman
Interviewer 3 : "Excuse me, I'm sorry to interrupt the time, I want to do a research from the
health department."
Patient :’’ ohh alright, please’’
Interviewer 3 : "I want the mothers as Jamkesmas participants to fill out the questionnaire"
Patient : What questionnaire is for me if I may know?
Interviewer 3 : "questionnaire for Jamkesmas user dissatisfaction research"
Patient : ohh, well i will fill it
Interviewer 3 : this is the paper of the questionnaire
Patient : (fill out the questionnaire paper and give it again to the interviewer 3)
Interviewer 3 : thank you for filling out the questionnaire
Patient : Yes, you are welcome
all questionnaires were filled out and data compilation was carried out and the results were
obtained as follows, the demographic characteristics of Jamkesmas outpatients are
dominated by women (58%) 31-45 years, overall the pharmaceutical care of Ngemplak 1
Community Health Center is classified as a negative gap (-0,179) with the level of
satisfaction, ie not satisfied.