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CADWorx

Error Numbers
Version 2018 (18.0)
September 2017
Copyright
Copyright © 2003-2017 Hexagon AB and/or its subsidiaries and affiliates. All rights reserved.
Including software, documentation, file formats, and audiovisual displays; may be used pursuant to applicable software license
agreement; contains confidential and proprietary information of Intergraph and/or third parties which is protected by copyright law,
trade secret law, and international treaty, and may not be provided or otherwise made available without proper authorization from
Hexagon AB.
BricsCAD® is commercialized by Bricsys NV. Bricsys NV is a fully owned subsidiary of Menhirs NV. All copyrights are the property of
Menhirs NV.

U.S. Government Restricted Rights Legend


Use, duplication, or disclosure by the government is subject to restrictions as set forth below. For civilian agencies: This was
developed at private expense and is "restricted computer software" submitted with restricted rights in accordance with
subparagraphs (a) through (d) of the Commercial Computer Software - Restricted Rights clause at 52.227-19 of the Federal
Acquisition Regulations ("FAR") and its successors, and is unpublished and all rights are reserved under the copyright laws of the
United States. For units of the Department of Defense ("DoD"): This is "commercial computer software" as defined at DFARS
252.227-7014 and the rights of the Government are as specified at DFARS 227.7202-3.
Unpublished - rights reserved under the copyright laws of the United States.
Intergraph Corporation
305 Intergraph Way
Madison, AL 35758

Documentation
Documentation shall mean, whether in electronic or printed form, User's Guides, Installation Guides, Reference Guides,
Administrator's Guides, Customization Guides, Programmer's Guides, Configuration Guides and Help Guides delivered with a
particular software product.

Other Documentation
Other Documentation shall mean, whether in electronic or printed form and delivered with software or on Intergraph Smart Support,
SharePoint, or box.net, any documentation related to work processes, workflows, and best practices that is provided by Intergraph
as guidance for using a software product.

Terms of Use
a. Use of a software product and Documentation is subject to the Software License Agreement ("SLA") delivered with the software
product unless the Licensee has a valid signed license for this software product with Intergraph Corporation. If the Licensee has
a valid signed license for this software product with Intergraph Corporation, the valid signed license shall take precedence and
govern the use of this software product and Documentation. Subject to the terms contained within the applicable license
agreement, Intergraph Corporation gives Licensee permission to print a reasonable number of copies of the Documentation as
defined in the applicable license agreement and delivered with the software product for Licensee's internal, non-commercial
use. The Documentation may not be printed for resale or redistribution.
b. For use of Documentation or Other Documentation where end user does not receive a SLA or does not have a valid license
agreement with Intergraph, Intergraph grants the Licensee a non-exclusive license to use the Documentation or Other
Documentation for Licensee’s internal non-commercial use. Intergraph Corporation gives Licensee permission to print a
reasonable number of copies of Other Documentation for Licensee’s internal, non-commercial use. The Other Documentation
may not be printed for resale or redistribution. This license contained in this subsection b) may be terminated at any time and
for any reason by Intergraph Corporation by giving written notice to Licensee.
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Except for any express warranties as may be stated in the SLA or separate license or separate terms and conditions, Intergraph
Corporation disclaims any and all express or implied warranties including, but not limited to the implied warranties of merchantability
and fitness for a particular purpose and nothing stated in, or implied by, this document or its contents shall be considered or deemed
a modification or amendment of such disclaimer. Intergraph believes the information in this publication is accurate as of its
publication date.
The information and the software discussed in this document are subject to change without notice and are subject to applicable
technical product descriptions. Intergraph Corporation is not responsible for any error that may appear in this document.
The software, Documentation and Other Documentation discussed in this document are furnished under a license and may be used
or copied only in accordance with the terms of this license. THE USER OF THE SOFTWARE IS EXPECTED TO MAKE THE FINAL
EVALUATION AS TO THE USEFULNESS OF THE SOFTWARE IN HIS OWN ENVIRONMENT.

CADWorx Error Numbers 2


Intergraph is not responsible for the accuracy of delivered data including, but not limited to, catalog, reference and symbol data.
Users should verify for themselves that the data is accurate and suitable for their project work.

Limitation of Damages
IN NO EVENT WILL INTERGRAPH CORPORATION BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL INCIDENTAL,
SPECIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF USE OR PRODUCTION, LOSS OF
REVENUE OR PROFIT, LOSS OF DATA, OR CLAIMS OF THIRD PARTIES, EVEN IF INTERGRAPH CORPORATION HAS BEEN
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UNDER NO CIRCUMSTANCES SHALL INTERGRAPH CORPORATION’S LIABILITY EXCEED THE AMOUNT THAT
INTERGRAPH CORPORATION HAS BEEN PAID BY LICENSEE UNDER THIS AGREEMENT AT THE TIME THE CLAIM IS
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IF UNDER THE LAW RULED APPLICABLE ANY PART OF THIS SECTION IS INVALID, THEN INTERGRAPH LIMITS ITS
LIABILITY TO THE MAXIMUM EXTENT ALLOWED BY SAID LAW.

Export Controls
Intergraph Corporation’s commercial-off-the-shelf software products, customized software and/or third-party software, including any
technical data related thereto (“Technical Data”), obtained from Intergraph Corporation, its subsidiaries or distributors, is subject to
the export control laws and regulations of the United States of America. Diversion contrary to U.S. law is prohibited. To the extent
prohibited by United States or other applicable laws, Intergraph Corporation software products, customized software, Technical Data,
and/or third-party software, or any derivatives thereof, obtained from Intergraph Corporation, its subsidiaries or distributors must not
be exported or re-exported, directly or indirectly (including via remote access) under the following circumstances:
a. To Cuba, Iran, North Korea, the Crimean region of Ukraine, or Syria, or any national of these countries or territories.
b. To any person or entity listed on any United States government denial list, including, but not limited to, the United States
Department of Commerce Denied Persons, Entities, and Unverified Lists, the United States Department of Treasury Specially
Designated Nationals List, and the United States Department of State Debarred List
(https://build.export.gov/main/ecr/eg_main_023148).
c. To any entity when Customer knows, or has reason to know, the end use of the software product, customized software,
Technical Data and/or third-party software obtained from Intergraph Corporation, its subsidiaries or distributors is related to the
design, development, production, or use of missiles, chemical, biological, or nuclear weapons, or other un-safeguarded or
sensitive nuclear uses.
d. To any entity when Customer knows, or has reason to know, that an illegal reshipment will take place.
Any questions regarding export/re-export of relevant Intergraph Corporation software product, customized software, Technical Data
and/or third-party software obtained from Intergraph Corporation, its subsidiaries or distributors, should be addressed to PPM’s
Export Compliance Department, 305 Intergraph Way, Madison, Alabama 35758 USA or at exportcompliance@intergraph.com.
Customer shall hold harmless and indemnify PPM and Hexagon Group Company for any causes of action, claims, costs, expenses
and/or damages resulting to PPM or Hexagon Group Company from a breach by Customer.

Trademarks
Intergraph®, the Intergraph logo®, Intergraph Smart®, SmartPlant®, SmartMarine, SmartSketch®,
SmartPlant Cloud®, PDS®, FrameWorks®, I-Route, I-Export, ISOGEN®, SPOOLGEN, SupportManager®,
SupportModeler®, TANK, PV-Elite, CADWorx®, CADWorx DraftPro®, GTSTRUDL®, and CAESAR II® are
trademarks or registered trademarks of Intergraph Corporation or its affiliates, parents, subsidiaries.
Microsoft, and Windows are registered trademarks of Microsoft Corporation. Oracle, JD Edwards,
PeopleSoft, and Retek are registered trademarks of Oracle Corporation, and/or its affiliates. AutoCAD,
ObjectARX, and RealDWG are trademarks of Autodesk. HOOPS is a trademark of Tech Soft 3D, L.L.C.
Other brands, and product names are trademarks of their respective owners.
CADWorx Design Review contains Autodesk® RealDWG by Autodesk, Inc., copyright © Autodesk, Inc. All rights reserved.
Autodesk, Inc., 111 McInnis Parkway, San Rafael, California 94903 ("Autodesk") is a third-party beneficiary to this Agreement to the
extent that the Software Product contains RealDWG, and to the extent that the provisions herein relate to Licensee’s use of the
Software Product containing RealDWG. Such provisions are made expressly for the benefit of Autodesk, and are enforceable by
Autodesk in addition to Intergraph. BricsCAD is a registered trademark of Bricsys NV. Chapoo is a registered trademark of Chapoo
NV.

CADWorx Error Numbers 3


Contents
Preface .......................................................................................................................................................... 9
Conventions ............................................................................................................................................ 9
Technical Support ................................................................................................................................. 10
What's New in Error Numbers .............................................................................................................. 12

Error Messages .......................................................................................................................................... 13


Error Number 1001 ............................................................................................................................... 13
Error Number 1002 ............................................................................................................................... 13
Error Number 1003 ............................................................................................................................... 13
Error Number 1004 ............................................................................................................................... 13
Error Number 1005 ............................................................................................................................... 13
Error Number 1006 ............................................................................................................................... 14
Error Number 1007 ............................................................................................................................... 14
Error Number 1008 ............................................................................................................................... 14
Error Number 1009 ............................................................................................................................... 14
Error Number 1010 ............................................................................................................................... 14
Error Number 1011 ............................................................................................................................... 15
Error Number 1012 ............................................................................................................................... 15
Error Number 1014 ............................................................................................................................... 15
Error Number 1015 ............................................................................................................................... 15
Error Number 1016 ............................................................................................................................... 15
Error Number 1017 ............................................................................................................................... 16
Error Number 1018 ............................................................................................................................... 16
Error Number 1019 ............................................................................................................................... 16
Error Number 1020 ............................................................................................................................... 16
Error Number 1021 ............................................................................................................................... 16
Error Number 1022 ............................................................................................................................... 16
Error Number 1023 ............................................................................................................................... 17
Error Number 1024 ............................................................................................................................... 17
Error Number 1025 ............................................................................................................................... 17
Error Number 1026 ............................................................................................................................... 17
Error Number 1027 ............................................................................................................................... 17
Error Number 1028 ............................................................................................................................... 17
Error Number 1029 ............................................................................................................................... 17
Error Number 1030 ............................................................................................................................... 18
Error Number 1031 ............................................................................................................................... 18
Error Number 1032 ............................................................................................................................... 18
Error Number 1033 ............................................................................................................................... 18
Error Number 1034 ............................................................................................................................... 18
Error Number 1035 ............................................................................................................................... 18
Error Number 1036 ............................................................................................................................... 18
Warning 1037 ........................................................................................................................................ 19
Warning 1038 ........................................................................................................................................ 19
Warning 1039 ........................................................................................................................................ 19
Error Number 1050 ............................................................................................................................... 19

CADWorx Error Numbers 4


Contents

Error Number 1051 ............................................................................................................................... 19


Error Number 1052 ............................................................................................................................... 20
Error Number 1053 ............................................................................................................................... 20
Error Number 1054 ............................................................................................................................... 21
Error Number 2001 ............................................................................................................................... 21
Error Number 2002 ............................................................................................................................... 21
Error Number 2003 ............................................................................................................................... 21
Error Number 2004 ............................................................................................................................... 22
Error Number 2005 ............................................................................................................................... 22
Error Number 2006 ............................................................................................................................... 22
Error Number 2007 ............................................................................................................................... 22
Error Number 2008 ............................................................................................................................... 22
AutoISO Message Number 2010 .......................................................................................................... 22
Error Number 2011 ............................................................................................................................... 23
Error Number 2012 ............................................................................................................................... 23
Error Number 2013 ............................................................................................................................... 23
Error Number 5001 ............................................................................................................................... 24
Error Number 5002 ............................................................................................................................... 24
Error Number 5003 ............................................................................................................................... 25
Error Number 5004 ............................................................................................................................... 25
Error Number 5005 ............................................................................................................................... 25
Error Number 5006 ............................................................................................................................... 25
Error Number 5007 ............................................................................................................................... 25
Error Number 5007 (HASP) .................................................................................................................. 27
Error Number 5008 ............................................................................................................................... 28
Error Number 5009 ............................................................................................................................... 28
Error Number 5010 ............................................................................................................................... 28
Error Number 5011 ............................................................................................................................... 28
Error Number 5012 ............................................................................................................................... 28
Error Number 5013 ............................................................................................................................... 28
Error Number 5014 ............................................................................................................................... 28
Error Number 5015 ............................................................................................................................... 28
Error Number 5016 ............................................................................................................................... 28
Error Number 5017 ............................................................................................................................... 29
Error Number 5018 ............................................................................................................................... 29
Error Number 5019 ............................................................................................................................... 29
Error Number 5020 ............................................................................................................................... 29
Error Number 5021 ............................................................................................................................... 29
Error Number 5022 ............................................................................................................................... 29
Error Number 5023 ............................................................................................................................... 30
Error Number 5100 ............................................................................................................................... 30
Error Number 5100 (HASP) .................................................................................................................. 33
Error Number 5101 ............................................................................................................................... 35
Error Number 5102 ............................................................................................................................... 35
Error Number 5103 ............................................................................................................................... 36
Error Number 5104 ............................................................................................................................... 36
Error Number 5105 ............................................................................................................................... 36
Error Number 5106 ............................................................................................................................... 37
Error Number 5107 ............................................................................................................................... 37
Error Number 5200 ............................................................................................................................... 37
Error Number 5201 ............................................................................................................................... 38

CADWorx Error Numbers 5


Contents

Error Number 5202 ............................................................................................................................... 38


Error Number 5203 ............................................................................................................................... 38
Error Number 5204 ............................................................................................................................... 38
Error Number 5205 ............................................................................................................................... 38
Error Number 5300 ............................................................................................................................... 38
Error Number 5301 ............................................................................................................................... 38
Error Number 5302 ............................................................................................................................... 39
Error Number 5303 ............................................................................................................................... 39
Error Number 5304 ............................................................................................................................... 39
Error Number 5305 ............................................................................................................................... 39
Error Number 5306 ............................................................................................................................... 39
Error Number 5307 ............................................................................................................................... 39
Error Number 5308 ............................................................................................................................... 40
Error Number 5309 ............................................................................................................................... 40
Error Number 5310 ............................................................................................................................... 41
Error Number 5311 ............................................................................................................................... 41
Error Number 5312 ............................................................................................................................... 41
Error Number 5313 ............................................................................................................................... 42
Error Number 5314 ............................................................................................................................... 42
Error Number 5315 ............................................................................................................................... 43
Error Number 5316 ............................................................................................................................... 44
Error Number 5317 ............................................................................................................................... 45
Error Number 5318 ............................................................................................................................... 45
Error Number 5319 ............................................................................................................................... 45
Error Number 5320 ............................................................................................................................... 46
Error Number 5321 ............................................................................................................................... 46
Error Number 5322 ............................................................................................................................... 46
Error Number 5323 ............................................................................................................................... 46
Error Number 5324 ............................................................................................................................... 47
Error Number 5325 ............................................................................................................................... 47
Error Number 5326 ............................................................................................................................... 47
Error Number 5327 ............................................................................................................................... 47
Error Number 5328 ............................................................................................................................... 48
Error Number 5329 ............................................................................................................................... 48
Error Number 5330 ............................................................................................................................... 48
Error Number 5331 ............................................................................................................................... 48
Error Number 5333 ............................................................................................................................... 49
Error Number 5334 ............................................................................................................................... 49
Error Number 5342 ............................................................................................................................... 50
Error Number 5335 ............................................................................................................................... 50
Error Number 5336 ............................................................................................................................... 50
Error Number 5337 ............................................................................................................................... 50
Error Number 5338 ............................................................................................................................... 50
Error Number 5339 ............................................................................................................................... 51
Error Number 5340 ............................................................................................................................... 51
Error Number 5341 ............................................................................................................................... 51
Error Number 5343 ............................................................................................................................... 51
Error Number 5344 ............................................................................................................................... 51
Error Number 5345 ............................................................................................................................... 52
Error Number 5346 ............................................................................................................................... 52
Error Number 5347 ............................................................................................................................... 52

CADWorx Error Numbers 6


Contents

Error Number 5348 ............................................................................................................................... 52


Error Number 5349 ............................................................................................................................... 52
Error Number 5350 ............................................................................................................................... 53
Error Number 5351 ............................................................................................................................... 53
Error Number 5352 ............................................................................................................................... 53
Error Number 5353 ............................................................................................................................... 53
Error Number 5354 ............................................................................................................................... 53
Error Number 5355 ............................................................................................................................... 54
Error Number 5356 ............................................................................................................................... 54
Error Number 5357 ............................................................................................................................... 54
Error Number 5358 ............................................................................................................................... 55
Error Number 5359 ............................................................................................................................... 55
Error Number 5360 ............................................................................................................................... 55
Error Number 5361 ............................................................................................................................... 55
Error Number 5362 ............................................................................................................................... 56
Error Number 5363 ............................................................................................................................... 56
Error Number 5364 ............................................................................................................................... 56
HL Error Number 6001 .......................................................................................................................... 56
HL Error Number 6002 .......................................................................................................................... 56
HL Error Number 6003 .......................................................................................................................... 56
HL Error Number 6004 .......................................................................................................................... 57
HL Error Number 6005 .......................................................................................................................... 57
HL Error Number 6006 .......................................................................................................................... 57
HL Error Number 6007 .......................................................................................................................... 57
HL Error Number 6008 .......................................................................................................................... 58
HL Error Number 6009 .......................................................................................................................... 58
HL Error Number 6010 .......................................................................................................................... 58
HL Error Number 6011 .......................................................................................................................... 58
HL Error Number 6012 .......................................................................................................................... 58
HL Error Number 6013 .......................................................................................................................... 58
HL Error Number 6014 .......................................................................................................................... 58
HL Error Number 6015 .......................................................................................................................... 58
HL Error Number 6016 .......................................................................................................................... 58
HL Error Number 6017 .......................................................................................................................... 59
HL Error Number 6018 .......................................................................................................................... 59
HL Error Number 6019 .......................................................................................................................... 59
HL Error Number 6020 .......................................................................................................................... 59
HL Error Number 6021 .......................................................................................................................... 59
HL Error Number 6022 .......................................................................................................................... 59
HL Error Number 6023 .......................................................................................................................... 59
HL Error Number 6024 .......................................................................................................................... 59
HL Error Number 6025 .......................................................................................................................... 60
HL Error Number 6026 .......................................................................................................................... 60
HL Error Number 6027 .......................................................................................................................... 60
HL Error Number 6028 .......................................................................................................................... 60
HL Error Number 6029 .......................................................................................................................... 60
HL Error Number 6030 .......................................................................................................................... 60
HL Error Number 6031 .......................................................................................................................... 60
HL Error Number 6032 .......................................................................................................................... 60
HL Error Number 6038 .......................................................................................................................... 61
HL Error Number 6039 .......................................................................................................................... 61

CADWorx Error Numbers 7


Contents

HL Error Number 6040 .......................................................................................................................... 61


HL Error Number 6041 .......................................................................................................................... 61
HL Error Number 6042 .......................................................................................................................... 61
HL Error Number 6050 .......................................................................................................................... 61
HL Error Number 6066 .......................................................................................................................... 62
HL Error Number 6500 .......................................................................................................................... 62
HL Error Number 6501 .......................................................................................................................... 62
HL Error Number 6502 .......................................................................................................................... 62
HL Error Number 6503 .......................................................................................................................... 62
HL Error Number 6525 .......................................................................................................................... 63
HL Error Number 6698 .......................................................................................................................... 63
CrypKey Error Number 7001 ................................................................................................................ 63
CrypKey Error Number 7002 ................................................................................................................ 63
CrypKey Error Number 7003 ................................................................................................................ 63
CrypKey Error Number 7004 ................................................................................................................ 65
CrypKey Error Number 7005 ................................................................................................................ 66
CADWorx Equipment Data Format ....................................................................................................... 66
Leica Hardware Lock Error Number 7501 ............................................................................................ 67
CADWorx SPLM Error 7502 ................................................................................................................. 67
CADWorx SPLM Error 7566 ................................................................................................................. 67

Index ........................................................................................................................................................... 68

CADWorx Error Numbers 8


Preface
This document provides command reference information and workflows for CADWorx Plant.
For the latest support information for this product, comments or suggestions about this
documentation, and documentation updates for supported software versions, please visit
Intergraph Smart® Support (https://smartsupport.intergraph.com).
Intergraph® gives you permission to print as many copies of this document as needed for non-
commercial use at your company. You cannot print this document for resale or redistribution
outside your company.

Conventions
Before reviewing this guide, it is important to understand the terms and conventions used in the
documentation.
Use the information below to identify the convention and the type of information.

Convention Type of Information

[Product Folder] The CADWorx installation folder on your computer, for example,
C:\CADWorx. Substitute your installation folder anywhere this
notation is used.

[CD-DRIVE] The CD-ROM drive on your computer. Substitute your CD-ROM


drive letter anywhere this notation is used.

Command Line Items that need to be typed in or appear at the CAD command
line.

User Responses User responses to command prompts.

Commands CADWorx and CAD commands.

Options Command line options.

CAPITALS CAD system variables or keywords.

Key + Key Key combinations for which you must press and hold down one
key and then press another, for example, CTRL+P or ALT+F4.

CADWorx Error Numbers 9


Preface

Technical Support
For the latest information on CADWorx Plant, visit Hexagon PPM (https://hexagonppm.com/).
For current on-line support information, including knowledge base, technical tips, and
downloads, visit Intergraph Smart Support (https://smartsupport.intergraph.com).
You can contact Hexagon PPM Technical Support or Sales:
 CADWorx & Analysis Solutions Dealer Support
(http://www.coade.com/Support/Dealers.shtml) or CADWorx & Analysis Solutions General
Support (http://support.intergraph.com/Default.asp)
 Sales E-mail: sales.cas.ppm@hexagon.com
In order to provide technical support, Hexagon PPM needs to know what version of CADWorx,
AutoCAD or BricsCAD, and what Windows you are using. To determine this information, follow
the steps outlined for the product you are using:
CADWorx Product Steps
Plant, P&ID, or Structure  Run the CADWORXABOUT command. A dialog
box opens and displays the version information.
 Close the dialog box to send the required
information to the CAD command line.
 Copy the information from the command line, and
email it to Hexagon PPM.
Equipment or PV Fabricator  Run the EQUIPABOUT command. A dialog box
opens and displays the version information.
 Close the dialog box to send the required
information to the CAD command line.
 Copy the information from the command line, and
email it to Hexagon PPM.
Internet Publisher Version information is displayed at the CAD command
line when you start the software.
Datasheets Click Help > About to display a dialog box that contains
the required information.
In addition to the information above, the table below lists the additional files that are usually
required to assist Hexagon PPM in resolving your technical issues:

CADWorx Error Numbers 10


Preface

CADWorx Product Additional Files Required by Hexagon PPM Support


CADWorx Plant (Piping, HVAC) Email the CAD model drawing (DWG) files.
 If the model consists of several line numbers,
indicate in the email which line numbers you are
having issues with.
 If the model consists of many drawing files with
dependent reference drawings (XREFs), use the
CAD platform ETRANSMIT command to create a
ZIP file of all the drawings used in the master
model.
 Configuration File (CFG).
 Project File(.prj), Catalog File(.cat), and Pipe
Support Library Files (.psl).
CADWorx Plant (component data file Email information about the part's dimension from the
creation) manufacturer's catalog.
CADWorx Isogen Email the CAD model drawing (DWG) files, any
isometrics generated by Isogen, and the Isogen
style files.
 If the model consists of several line numbers,
indicate in the email which line numbers you are
having issues with.
 Model (DWG)
 Created Isometrics
 A backup of the Isogen Style
 Extraction Logs
CADWorx Equipment Email the CAD model drawing (DWG) files.
CADWorx Equipment to PV Elite Email the CAD model drawing (DWG) file and PV Elite
interface input file (*.pvdb).

PV Fabricator Email the CAD model drawing (DWG) files and PV Elite
input file (*.PVI).
CADWorx P&ID or CADWorx IP Email the complete P&ID project, which includes
Project.CFG, Database.TBL, Map.TBL, and all the
DWG, and MDB files. Usually, all of these files are
located in one folder.
 If the project has many P&ID drawing files, indicate
which P&ID drawings and components you are
having issues with.
 If you are experiencing database errors, include the
file [Product
Folder]\P&ID\System\Sql_Error_Log.TXT.
 If you are emailing MDB files, use a compression
utility such as WinZIP. Most email servers have
restrictions on transmitting MDB attachments.

CADWorx Error Numbers 11


Preface

CADWorx Structure Email the CAD model drawing (DWG) files.


 If the model consists of many components, indicate
in the model which components or location you are
having issues with.
CADWorx Datasheets Email the datasheets MDB file and any datasheet file
generated (XLS).
 If emailing MDB / XLS files, use a compression
utility such as WinZIP. Most email servers have
restrictions on transmitting MDB / XLS attachments.
CADWorx Plant to CAESAR II Email the CAD model drawing (DWG) file and CAESAR
interface II input file (*._A, *.C2).
 Run the CADWorx GETALLSPECDATAFILES
command to copy all specifications and data files
used in the model into sub-folders under where the
model drawing file is located.
 Zip the contents of these folders and email the ZIP
file to Hexagon PPM Support.
 If the model consists of several line numbers,
indicate in the email which line numbers you are
having issues with.
CADWorx Design Review Email the CAD model drawing (DWG) files.
 If the model consists of several line numbers,
indicate in the email which line numbers you are
having issues with.
 If the model consists of many drawing files with
dependent reference drawings (XREFs), use the
CAD platform ETRANSMIT command to create a
ZIP file of all drawings used in the master model.
CADWorx Design Viewer Email the CAD model drawing (DWG) files and the
*.CDR file.

 If you are attaching large or multiple files to your Smart Support Service Request, use a
compression utility such as WinZIP.
 If you cannot attach your drawing files, then try to duplicate the issue in a new drawing with
as few components as possible. If the issue can be duplicated in a new drawing, attach the
duplicate drawing to Hexagon PPM.
 For hardware lock issues, first verify that you have an Hexagon PPM hardware lock.
CADWorx Plant Professional, CADWorx P&ID, CADWorx P&ID Professional, CADWorx
Structure use the Hexagon PPM hardware lock for licensing. For more information, see
Licensing in the CADWorx Installation Users Guide or the CADWorx Structure Installation
Guide.

What's New in Error Numbers


Version 2018 (18.0)
No changes have been made for this release.

CADWorx Error Numbers 12


SECTION 1

Error Messages
This section lists all the error and warning messages that you are likely to encounter. Error
messages are listed in numerical order by the error number.

Error Number 1001


Insufficient memory for the required number of element arrays. CADWorx cannot transfer a
problem this large to/from CAESAR II.
Try breaking the job into smaller portions for transferring.
Technical Support (on page 10)

Error Number 1002


Insufficient memory for the required number of auxiliary arrays. CADWorx cannot transfer a
problem this large to/from CAESAR II.
Try breaking the job into smaller portions for transferring.
Technical Support (on page 10)

Error Number 1003


Insufficient memory to build the required nodal coordinate array. CADWorx cannot transfer a
problem this large to/from CAESAR II.
Try breaking the job into smaller portions for transferring.
Technical Support (on page 10)

Error Number 1004


Error reading the S$$ intermediate scratch file.
Refer to prompt area for the number of the line in error, and contact Intergraph CAS for
assistance.
Technical Support (on page 10)

Error Number 1005


The incoming and outgoing tangents of a CADWorx bend element do not intersect. They are
either parallel or skew.
This geometry error prevents the element transfer to CAESAR II. If this is a CAESAR II import,
verify that the CAESAR II model was successfully error-checked prior to import into CADWorx.
Technical Support (on page 10)

CADWorx Error Numbers 13


Error Messages

Error Number 1006


Unable to find an available SIF auxiliary when merging SIFs onto actual elements.
If this is a CAESAR II import, this might be due to over-specification of SIFs or an error during
specification of SIF node numbers in the CAESAR II model. Verify that the CAESAR II model
has been successfully error-checked prior to import into CADWorx.
Technical Support (on page 10)

Error Number 1007


When breaking a CAESAR II element into a piping component, the broken element length
was shorter than the OFFSETs coded for this element.
This error might occur due to a modeling error or a bad assumption of the intended component
type on the part of CADWorx. Verify that all the offsets have been entered correctly and that the
original CAESAR II model was successfully error-checked prior to import into CADWorx.
Technical Support (on page 10)

Error Number 1008


A restraint was encountered for which the directional cosines are all zero.
If this is a CAESAR II import, verify that the CAESAR II model was successfully error-checked
prior to import into CADWorx.
Technical Support (on page 10)

Error Number 1009


Error writing CADWorx component data to the CAESAR II input (._A) file.
Check that the hard disk is not full.
Technical Support (on page 10)

Error Number 1010


Error accessing the current CAESAR II expansion joint database.
This database file is required to estimate design parameters for the expansion joints used in this
job. Verify that:
 the CAESAR registry or environment variable is set and points to a valid folder.
 the CAESAR II configuration file points to a valid expansion joint database.
 expansion joint database file is available in the folder indicated by the CAESAR II registry or
environment variable.
Technical Support (on page 10)

CADWorx Error Numbers 14


Error Messages

Error Number 1011


Error writing the S$$ intermediate scratch file.
This might indicate insufficient disk space or lack of write privilege on the disk. Refer to prompt
area for the line number in error.
Technical Support (on page 10)

Error Number 1012


Error finding, opening, or reading the correct specification file for a CADWorx component.
Verify that:
 the CAD platform's environment variable has the CADWorx support folder located first in its
path and that this is a valid folder.
 a SPEC sub-folder exists in that folder and includes the following files: C2I.SPC (imperial) or
C2M.SPC (metric), and a .SPC file for the requested specification.
 one of those .SPC files includes an entry for the requested pipe size and component type.
 the component data file pointed to that specification entry exists and includes a valid entry
for the requested pipe size and component type.
Edit the appropriate specification and data files to include the missing component.
Technical Support (on page 10)

Error Number 1014


Error retrieving underlying CADWorx component data from the CAESAR II input (._A) file.
This might indicate that the CAESAR II input file is corrupted.
Technical Support (on page 10)

Error Number 1015


Insufficient memory to compile the correlation list between the CADWorx and CAESAR II
elements.
Try breaking the job into smaller portions for transferring between CAESAR II and CADWorx.
Technical Support (on page 10)

Error Number 1016


Unable to find an available bend auxiliary when merging bend data onto actual elements.
If this is a CAESAR II import, this might be due to an error in the coding of the CAESAR II
model. Verify that the CAESAR II model has been successfully error-checked prior to import into
CADWorx.
Technical Support (on page 10)

CADWorx Error Numbers 15


Error Messages

Error Number 1017


Insufficient memory available to load the CADWorx to CAESAR II interface program.
Choose the Memory option from the drop-down menu and increase the amount of memory
used. The default is 12 MB.
Technical Support (on page 10)

Error Number 1018


The CAESAR registry or environment variable is too long.
The registry or environment variable cannot exceed 243 characters.
Technical Support (on page 10)

Error Number 1019


The CADWORX registry or environment variable is too long.
The registry or environment variable cannot exceed 243 characters.
Technical Support (on page 10)

Error Number 1020


CAESAR.CFG file was not found.
There must be a configuration file either in the data file's local folder or in the CAESAR II install
folder.
Technical Support (on page 10)

Error Number 1021


Error accessing items in the CAESAR.CFG file.
Verify that the file is not corrupted and is valid for the current version of CAESAR II.
Technical Support (on page 10)

Error Number 1022


Error accessing items in the CAESAR.CFG file.
Verify that the file is not corrupted and is valid for the current version of CAESAR II.
Technical Support (on page 10)

CADWorx Error Numbers 16


Error Messages

Error Number 1023


Error accessing data from the CAESAR II pipe size data file.
Verify that the CAESAR II configuration file points to a valid data file. Also verify that the file is
located in the folder indicated by the CAESAR registry or environment variable.
Technical Support (on page 10)

Error Number 1024


Error accessing data from the CAESAR II pipe size data file.
Verify that the CAESAR II configuration file points to a valid data file. Also verify that the file is
located in the folder indicated by the CAESAR registry or environment variable.
Technical Support (on page 10)

Error Number 1025


Unable to find the S$$ intermediate scratch file.
This might indicate insufficient disk space or lack of write privilege to the disk.
Technical Support (on page 10)

Error Number 1026


Error creating/writing the CAESAR II input (._A) file.
This might indicate insufficient disk space or lack of write privilege on the disk.
Technical Support (on page 10)

Error Number 1027


Insufficient memory to read the requested CAESAR II input (._A) file. CADWorx cannot
transfer a problem this large to/from CAESAR II.
Try breaking the job into smaller portions for transferring between CAESAR II and CADWorx.
Technical Support (on page 10)

Error Number 1028


Error reading the requested CAESAR II input (._A) file.
This might indicate that the input file is corrupted.
Technical Support (on page 10)

Error Number 1029


Error creating the S$$ intermediate scratch file.
This might indicate insufficient disk space or lack of write privilege on the disk.
Technical Support (on page 10)

CADWorx Error Numbers 17


Error Messages

Error Number 1030


Error creating the P$$ intermediate scratch file.
This might indicate insufficient disk space or lack of write privilege on the disk.
Technical Support (on page 10)

Error Number 1031


Error writing the P$$ intermediate scratch file.
This might indicate insufficient disk space or lack of write privilege on the disk. Refer to prompt
area for the line number in error.
Technical Support (on page 10)

Error Number 1032


Error reading in the requested CAESAR II static output results (._P) file.
This might indicate that the input file is corrupted.
Technical Support (on page 10)

Error Number 1033


Insufficient memory to read in the contents of the requested CAESAR II static output results
(._P) file.
Try breaking the job into smaller portions for transferring between CAESAR II and CADWorx.
Technical Support (on page 10)

Error Number 1034


Error reading the PRGM.TBL file in the CADWorx [Product Folder]\System folder.
Verify that the file exists and it is not corrupted.
Technical Support (on page 10)

Error Number 1035


The requested file is not a valid CAESAR II input (._A) file.
Verify that the '._A' is included in the file name.
Technical Support (on page 10)

Error Number 1036


The DWGPREFIX and SAVEFILE variables are not set during the CAD platform
configuration.
These variables must be set to determine the location of the scratch files during the CAESAR II
transfer process.
Technical Support (on page 10)

CADWorx Error Numbers 18


Error Messages

Warning 1037
The CAESAR II pipe stress program has been detected on this computer but with a version
number prior to 3.23. Any CAESAR II file exported from CADWorx can only be analyzed on
version 3.23 or later.
Press Ctrl+C, after exiting this screen, to abort this operation. Otherwise the operation will
proceed, but the resulting file will not be processed by the detected version of CAESAR II.
Please contact Intergraph CAS to learn about acquiring the proper version of CAESAR II.
Technical Support (on page 10)

Warning 1038
The CAESAR II pipe stress program has been detected on this computer but with a version
number prior to 3.24. The CAESAR II file name format (._A) given is for a post-3.24 file. The file
exported from CADWorx can only be analyzed on version 3.24 or later.
Press Ctrl+C, after leaving this screen to abort this operation. Otherwise the operation will
proceed, but the resulting file will not be processed by the detected version of CAESAR II.
Please contact Intergraph CAS to learn about acquiring the proper version of CAESAR II.
Technical Support (on page 10)

Warning 1039
The CAESAR II pipe stress program has been detected on this computer but with a version
number prior to 4.00. A CAESAR II version 4.00 input file format was requested. The file
exported from CADWorx can only be analyzed on version 4.00 or later.
Press Ctrl+C, after exiting this screen to abort this operation. Otherwise the operation will
proceed, but the resulting file will not be processed by the detected version of CAESAR II.
Please contact Intergraph CAS to learn about acquiring the proper version of CAESAR II.
Technical Support (on page 10)

Error Number 1050


Error occurred with the CADWorx modeling system.
An invalid drawing object was detected in the model environment. Restart the CAD platform to
check if the error is resolved. If the error persists, please contact Intergraph CAS with this error
message.
Technical Support (on page 10)

Error Number 1051


Un-recoverable error occurred with the CADWorx modeling system.
An invalid drawing object was detected in the model environment. Please contact Intergraph
CAS with this error message.
Technical Support (on page 10)

CADWorx Error Numbers 19


Error Messages

Error Number 1052


One or all of the following files listed below are missing from [Product Folder]\Support folder.
CADWorx cannot continue with these files missing.
CADWorx Product Required file(s)
CADWorx Plant CADWorxPlant201xH.dll
DFORRT.dll/ DFORMD.dll
CWC2INTR.dll/ C2ZIP.dll
CADWorx P&ID CADWorxP&ID201xH.dll
CADWorx Equipment CADWorxEquipment201xH.dll
CADWorx IP CADWorxIP201xH.dll
Try re-installing the software.
Technical Support (on page 10)

Error Number 1053


CADWorx 64-bit Wrapper is not registered.
Any of the following might cause this error:
 The registry key is not created.
 Windows User Account Control (UAC) is preventing the registration from occurring.
 Anti-virus software running on the computer might prevent the registration from occurring.
 You do not have administrative privileges to run the CADWorx64Register.bat file.

Checking the registry key


Before running the CADWorx64Register.bat file, ensure that you have
administrator privileges and Windows User Account Control (UAC) is turned off. Also, ensure
that the anti-virus software is disabled.
1. Browse to [Product Folder]\CADWorx\Support\ folder, and double-click on the
CADWorx64Register.bat file.
2. Re-start CADWorx.
3. To check if the registry key was created, open Run and type regedit to open the Registry
Editor.

CADWorx Error Numbers 20


Error Messages

4. If the CADWorx 64-bit Wrapper is registered with Windows, the following registry key will be
created:
HKEY_CLASSES_ROOT\TypeLib\{2B5BBD43-47C7-458C-B5FE-25F1DB2F9CE0}

Technical Support (on page 10)

Error Number 1054


An error occurred while trying to run Isogen.
Isogen failed while running in a side-by-side configuration. Contact Technical Support to verify
the manifest configuration.
Technical Support (on page 10)

Error Number 2001


Supplemental CADWorx support programs were not found upon program initialization.
The CADWorx support programs might be accidentally deleted or moved. Please re-install
CADWorx.
Technical Support (on page 10)

Error Number 2002


Supplemental AutoCAD support programs, GEOMCAL.ARX and ACADAPP.ARX were not
found upon program initialization.
GEOMCAL.ARX and ACADAPP.ARX programs are located in AutoCAD folder. The AutoCAD
support folder might not be set to the proper location. Run the OPTIONS command in AutoCAD
to correct this problem.
Technical Support (on page 10)

Error Number 2003


You have started a drawing in the [Product Folder]\Support folder.
Please quit the drawing and start a new drawing in another folder.
Technical Support (on page 10)

CADWorx Error Numbers 21


Error Messages

Error Number 2004


CPM.LIN file not found.
Run the Preferences command in CAD platform to make sure the CAD platform environment
support location has [Product Folder]\Support located in it.
Technical Support (on page 10)

Error Number 2005


ROMAND.SHX font file not found.
Run the Preferences command in CAD platform to make sure the CAD platform environment
support location has [Product Folder]\Support located in it.
Technical Support (on page 10)

Error Number 2006


The isometric configuration file has references to a non-existent item. For example, a border
drawing name which has been moved or deleted.
Locate the isometric configuration file (.ISO file) and delete. CADWorx will re-create the file.
Technical Support (on page 10)

Error Number 2007


The file name requested for this component is not as listed in the specification.
Please verify that the file is still located in the folder as pointed to by the specification. This can
be accomplished by editing the currently set specification and locating the component that was
used. The file library and the file name are listed at the top of the edit box. This will help in
determining what is missing. For further help, see Appendix A of the CADWorx Plant User's
Guide.
O-let components read the pipe entry within the specification to determine the pipe wall
thickness. Make sure the current specification file has an entry for a pipe component with main
and reduction size of the O-let component currently being drawn. For example, a 10" x 2" O-let
will require a 10" and a 2" pipe entry in the specification file.
Lap joint flanges read the stub end entry within the specification to determine the lap joint
thickness. Make sure the current specification file has an entry for a stub end component with
size of the lap joint component currently being drawing.
Technical Support (on page 10)

Error Number 2008


The component is not available in the specification.
Edit the specification to add the component. Refer CADWorx Plant User's Guide or online help
for more information regarding the procedure.
Technical Support (on page 10)

AutoISO Message Number 2010


Automatic dimensioning will not be performed on this isometric or selection because there
were no bends.
Add any component that turns (tee, 90 degree elbow, and so forth), or turn off automatic
dimensioning in the isometric configuration dialog box for this isometric.
Technical Support (on page 10)

CADWorx Error Numbers 22


Error Messages

Error Number 2011


An ESL failure has occurred. The DRV environment variable was not set.
Please try re-installing CADWorx.
Technical Support (on page 10)

Error Number 2012


The piping coordinates which the previous function tried to use are beyond the limits allowed
by CADWorx and the CAD platform.
Draw the piping system closer to a 0,0,0 coordinate. If this is an existing piping drawing, move it
closer to 0,0,0 and then mode convert. You must mode convert the drawing to re-create the
coordinate data stored within the components after a move. If you have any bolts in the system,
erase them before you move the system. Bolts can be re-inserted into the system with the
AUTOBOLT command.
Perform the above procedure in CAD platform. If same issues persist, then it is a
CAD platform limitation.
CADWorx coordinate limits are as follows:
In imperial coordinates (English / Inch Mode), the limit is approximately:
-9000000 inches to 99000000 inches
-750000 feet to 8250000 feet
-140 miles to 1500 miles
In metric coordinates (Metric / Metric Mode), the limit is approximately:
-9000000 millimeters to 99000000 millimeters
-9000 meters to 99000 meters
-9 kilometers to 99 kilometers
Technical Support (on page 10)

Error Number 2013


CADWorx was unable to draw the last steel component.
This error occurs because the CAD platform solid modeling system could not create the steel
shape at the location selected. Following might be the reasons:
 Coordinate Limits - Steel coordinate limits are -9,000,000 to 99,000,000 units. However,
some steel shapes have limits that are much closer to the origin (0,0,0). Draw the steel
components closer to the origin and move them to their final location.
 In imperial coordinates, the limit is approximately: -750,000 feet to 8,250,000 feet
 In metric coordinates, the limit is -9,000 meters to 99,000 meters
 Length Limits - Single straight beam length is limited to 500 feet (6000 inches) or 152
meters (152,400 millimeters).
 Curved Steel Limits - Curved steel beams might fail to draw if they are located too far away
from the origin. Draw curved steel beams closer to the origin and move them to their final
location.
 Zero Length Component - Attempted to create a component that has a zero length.
Verify the above criteria in the CAD platform. If same issues persist, then it is a CAD
platform limitation.
Technical Support (on page 10)

CADWorx Error Numbers 23


Error Messages

Error Number 5001


An Intergraph CAS hardware lock was not found during a check of this computer and
network.
If the problem persists, then perform the following steps before contacting support:
1. If the hardware lock is attached to this computer, run the diagnostic test routines on the
hardware lock. The diagnostic routines can be found in the [Product Folder]\Utilities folder.
For more information on diagnostic routines and how to run the routines, review
_ReadMe.txt file located in the [Product Folder]\Utilities folder.
2. Try installing CADWorx on another computer if possible.
3. Run the SetupESL.EXE utility from the CADWorx installation CD.
Red Network Hardware Lock
If you are using a Red Network Hardware Lock, review the instructions on how to setup a
network lock. The instructions are listed in _NetHASP_Setup.txt file located in the [Product
Folder]\Utilities folder. You can also refer Install a network lock.
The network lock should be setup by the network administrator or a person who is
familiar with Windows based networks. If you are not familiar with concepts such as Network
Protocols, Broadcast, IP Addresses, TCP, UDP, and Windows Services, please do not attempt
to setup the network lock.
After reviewing the instructions, please do the following:
1. Run the LMSETUP.EXE utility on the computer where the Red NetHASP network hardware
lock is attached. LMSETUP.EXE is on the CADWorx installation CD. This utility will install
the latest version of the NetHASP License Manager.
This utility might require you to un-install the previous version of the NetHASP
License Manager.
2. Run CADWorx again. If the error persists, restrict where CADWorx searches for the
NetHASP License Manager. If you are using TCP/IP, modify the following lines in the
NETHASP.INI file located in [Product Folder]\Utilities.
[NH_COMMON]
NH_TCPIP = Enabled
[NH_TCPIP]
NH_SERVER_ADDR = xx.xx.xx.xx
NH_USE_BROADCAST = Disabled
xx.xx.xx.xx is the IP address of the machine to which the Red NetHASP network
hardware lock is attached.
Copy the modified NETHASP.INI file into the CAD platform folder.
Technical Support (on page 10)

Error Number 5002


ESL device was detected, but a rigorous check of its behavior failed.
Refer Error Number 5001 (on page 24) for additional information and possible causes.
Technical Support (on page 10)

CADWorx Error Numbers 24


Error Messages

Error Number 5003


ESL device was detected, but the expected memory signature was not found.
Refer Error Number 5001 (on page 24) for additional information and possible causes.
Technical Support (on page 10)

Error Number 5004


ESL device is working fine except that it is for the wrong version of the program. For
example, the ESL device is for a dealer version of the software, while the software is a Full Run
version.
Technical Support (on page 10)

Error Number 5005


Refer Error Number 5001 (on page 24) for additional information and possible causes.
Technical Support (on page 10)

Error Number 5006


Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.
Technical Support (on page 10)

Error Number 5007


The hardware lock needs to be re-authorized to run this version of CADWorx.
To re-authorize the hardware lock by email, follow the steps below:
It is quicker to re-authorize your hardware lock by email than telephone. If you do not
have an email ID, contact Intergraph CAS support by telephone to update your hardware lock.
1. Run HL ESL Maintenance Utility found in the CADWorx Program group. You can also run
the Pulse located in the [Product Folder]\CADWorx\Support\ folder.

CADWorx Error Numbers 25


Error Messages

2. Click on Generate Access Codes.

3. The program generates codes from the hardware lock. Contact Intergraph CAS by sending
an email to icaslicenserequests@intergraph.com (see CADWorx Sales -
mailto:icaslicenserequests@intergraph.com?subject=I am getting CADWorx Error
5007&body=My Name: ____________________%0dMy Company Name:
____________________%0dMy Hardware Lock Codes: ____________________%0dI am
running CADWorx ______%0dI am getting Error 5007). Intergraph CAS will respond to your
email with the codes to update your hardware lock. Please make sure to include the
following information in your email:
 Your Name: _____________________
 Your Company Name: _______________________
 Codes generated from your hardware lock: _______________________
 What version of CADWorx are you running: CADWorx Version _____
 State in your email message that: I am receiving CADWorx Error 5007
4. After receiving the response from Intergraph, start the HL ESL Maintenance Utility. Click
on Enter ESL Re-Authorization Codes, and enter the codes provided in the email in the
text boxes, as shown in figure below.

Emails are processed from Monday to Friday between 8:00 AM and 5:00 PM, USA
Eastern Time.
Technical Support (on page 10)

CADWorx Error Numbers 26


Error Messages

Error Number 5007 (HASP)


The hardware lock needs to be re-authorized to run this version of CADWorx.
To re-authorize the hardware lock by email, follow the steps below:
It is quicker to re-authorize your hardware lock by email than telephone. If you do not
have an email ID, contact Intergraph CAS support by telephone to update your hardware lock.
1. Run HASP ESL Maintenance Utility found in the CADWorx Program group. You can also
run the Pulse located in the [Product Folder]\CADWorx\Support folder.
2. Click on Generate HASP ESL E-Mail Codes.

3. The program generates codes from the hardware lock. Contact Intergraph CAS by sending
an email to icaslicenserequests@intergraph.com (see CADWorx Sales -
mailto:icaslicenserequests@intergraph.com?subject=I am getting CADWorx Error 5100
(Reset Date on Lock)&body=My Name: ____________________%0dMy Company Name:
____________________%0dMy Hardware Lock Codes: ____________________%0dI am
running CADWorx ____%0dI am getting Error 5100 (Reset Date on Lock)). Intergraph CAS
will respond to your email with the codes to update your hardware lock. Please make sure to
include the following information in your email:
 Your Name: _____________________
 Your Company Name: _______________________
 Codes generated from your hardware lock: _______________________
 What version of CADWorx are you running: CADWorx Version _____
 State in your email message that: I am receiving
CADWorx Error 5007
4. After receiving the response from Intergraph, start the
HASP ESL Maintenance Utility. Click on Specify E-Mail
Authorization Codes, and enter the codes provided in the
email in the text boxes, as shown in figure below.
Emails are processed from Monday to Friday
between 8:00 AM and 5:00 PM, USA Eastern Time.
Technical Support (on page 10)

CADWorx Error Numbers 27


Error Messages

Error Number 5008


An error occurred attempting to setup the memory on the ESL. This prevents all advanced
access to the ESL device.
Technical Support (on page 10)

Error Number 5009


Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.
Technical Support (on page 10)

Error Number 5010


Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.
Technical Support (on page 10)

Error Number 5011


Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.
Technical Support (on page 10)

Error Number 5012


Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.
Technical Support (on page 10)

Error Number 5013


Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.
Technical Support (on page 10)

Error Number 5014


Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.
Technical Support (on page 10)

Error Number 5015


Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.
Technical Support (on page 10)

Error Number 5016


Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.
Technical Support (on page 10)

CADWorx Error Numbers 28


Error Messages

Error Number 5017


The initial check of the ESL was successful. However, a later check could not find the
device.
This happens if you move the device between computers.
Technical Support (on page 10)

Error Number 5018


Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.
Technical Support (on page 10)

Error Number 5019


A hard disk access problem has been encountered.
Check if you have write privileges to the [Product Folder]\System folder.
Technical Support (on page 10)

Error Number 5020


Error obtaining instruction codes from the user's input string during a remote (FAX) update of
the ESL.
This indicates that the data is missing from one of the input instructions. Review the instructions
and ensure that they are input exactly as shown on the FAX. If problems persist, please contact
Intergraph CAS.
Technical Support (on page 10)

Error Number 5021


Error encountered while parsing user's input instructions during remote ESL update.
This indicates non-numeric data in the instruction codes. Review the instructions and insure they
are input exactly as shown on the fax. If problems persist, please contact Intergraph CAS.
Technical Support (on page 10)

Error Number 5022


Error encountered in a user's input instruction string.
The instruction did not begin with the proper access code. Re-issue the commands and ensure
that the first value on every instruction line is the same.
Technical Support (on page 10)

CADWorx Error Numbers 29


Error Messages

Error Number 5023


Following could be the causes for this error:
 The module of CADWorx is not allowed access with the hardware lock in use. Check
Module Access Flags on this hardware lock with the HASP ESL Maintenance Utility.
a. Run the HASP ESL Maintenance Utility found in the CADWorx Program Group, or run
Pulse in the [Product Folder]\Support folder.
b. Click on Show ESL Data, and check which modules are active on the hardware lock.
 If you have two local Intergraph CAS hardware locks on the same computer. CADWorx only
reads the date from one local hardware lock. Please remove one of the hardware locks and
try again.
 If you are using both local and network locks, CADWorx always uses the local lock first. If
the module is not authorized on the local lock, you will get this error. CADWorx will not check
the network lock for modules if a local lock is plugged into the computer.
Technical Support (on page 10)

Error Number 5100


The hardware lock has been moved between computers with a different date. The date is
stored on the hardware lock every few minutes while CADWorx is running.
1. To check the date stored on the hardware lock, run the HL ESL Maintenance Utility found
in the CADWorx Program group.

CADWorx Error Numbers 30


Error Messages

2. Click on Show ESL Data, and then check the Last Access Date. If the Last Access Date
does not match the current date at your location, you must reset the Last Access Date.

3. To reset the date on the hardware lock, click on Generate Access Codes.
4. The program generates codes from the hardware lock. Contact Intergraph CAS by sending
an email to icaslicenserequests@intergraph.com (see CADWorx Sales -
mailto:icaslicenserequests@intergraph.com?subject=I am getting CADWorx Error 5100
(Reset Date on Lock)&body=My Name: ____________________%0dMy Company Name:
____________________%0dMy Hardware Lock Codes: ____________________%0dI am
running CADWorx ____%0dI am getting Error 5100 (Reset Date on Lock)). Please make
sure to include the following information in your email, Intergraph CAS will respond to your
email with codes to update your hardware lock.
 Your Name: _____________________
 Your Company Name: _______________________
 Codes generated from your hardware lock: _____________________
 What version of CADWorx are you running: CADWorx Version _____
 State in your email message that you are receiving CADWorx Error 5100.

CADWorx Error Numbers 31


Error Messages

5. After receiving a response email from Intergraph, start the HL ESL Maintenance Utility.
Click on Enter ESL Re-Authorization Codes and enter the codes provided in your email in
the text boxes.

Emails are processed from Monday to Friday between 8:00 AM and 5:00 PM, USA
Eastern Time.
Technical Support (on page 10)

CADWorx Error Numbers 32


Error Messages

Error Number 5100 (HASP)


The hardware lock has been moved between computers with a different date. The date is
stored on the hardware lock every few minutes while CADWorx is running.
1. To check the date stored on the hardware lock, run the HASP ESL Maintenance Utility
found in the CADWorx Program group.
2. Click on Show ESL Data, and then check the Last Access Date. If the Last Access Date
does not match the current date at your location, you must reset the Last Access Date.

3. To reset the date on the hardware lock, click on Generate HASP ESL E-Mail Codes.
4. The program generates codes from the hardware lock. Contact Intergraph CAS by sending
an email to icaslicenserequests@intergraph.com (see CADWorx Sales -
mailto:icaslicenserequests@intergraph.com?subject=I am getting CADWorx Error 5100
(Reset Date on Lock)&body=My Name: ____________________%0dMy Company Name:
____________________%0dMy Hardware Lock Codes: ____________________%0dI am
running CADWorx ____%0dI am getting Error 5100 (Reset Date on Lock)). Please make
sure to include the following information in your email, Intergraph CAS will respond to your
email with codes to update your hardware lock.
 Your Name: _____________________
 Your Company Name: _______________________
 Codes generated from your hardware lock: _____________________
 What version of CADWorx are you running: CADWorx Version _____

CADWorx Error Numbers 33


Error Messages

 State in your email message that you are receiving CADWorx Error 5100.

5. After receiving a response email from Intergraph, start the HASP ESL Maintenance Utility.
Click on Specify E-Mail Authorization Codes and enter the codes provided in your email
in the text boxes.

Emails are processed from Monday to Friday between 8:00 AM and 5:00 PM, USA
Eastern Time.
Technical Support (on page 10)

CADWorx Error Numbers 34


Error Messages

Error Number 5101


ESL device found is run limited and has expired.
Run the HL ESL Maintenance Utility from the CADWorx program group. Contact Intergraph
CAS if you want to update the ESL device.
Technical Support (on page 10)

Error Number 5102


The hardware lock found is date limited, and the current date of the computer is past the
limit.
This error might occur for any of the following reasons:
 Reason #1: CADWorx lease period has ended.
 Reason #2: You are a CADWorx Dealer/Reseller whose hardware locks are date limited,
usually 31st of December.
 Reason #3: The license on the HASP hardware lock currently in use has been transferred to
the new HL lock. The new HL lock is required to continue using this program. For further
details, refer Hardware Lock Upgrade Instructions for CADWorx.
For the above reasons #1 and #2, please contact Intergraph CAS sales
icaslicenserequests@intergraph.com (see CADWorx Sales -
mailto:icaslicenserequests@intergraph.com?subject=I am getting CADWorx Error 5102 (Date
Limit Reached)&body=My Name: ____________________%0dMy Company Name:
____________________%0dMy Hardware Lock Codes: ____________________%0dI am
running CADWorx ____%0dI am getting Error 5102 (Date Limit Reached)%0dMake sure to
attach the hardware lock log file) CADWorx will need the information from the hardware lock to
update it. Follow the procedure below to generate the Remote ESL Access codes and send
them to Intergraph CAS. Intergraph CAS will reply with the required updates to the hardware
lock.
You cannot run the product until the hardware lock is updated.
CADWorx has several types of locks, to determine the type of lock in use refer CADWorx
Hardware Lock Identification.
If the lock is labeled MQCQX, perform the following steps:
1. Run the HL ESL Maintenance Utility, and then click on Show ESL Data.
2. Click on Log File, and then email Intergraph CAS the ESL*.TXT log file as an attachment.
3. Click OK to exit this dialog.
4. Click on Generate Access Codes, and then email Intergraph CAS the Remote ESL Access
codes displayed in the resulting dialog.
If the lock is labeled WQZGB, perform the following steps:
1. Run the HL ESL Maintenance Utility, and then click on Show HASP ESL Data.
2. Click on Log File, and then email Intergraph CAS the ESL*.TXT log file as an attachment.
3. Click Close to exit this dialog.
4. Click on Generate HASP ESL Email Codes, and then email Intergraph CAS the Remote
ESL Access codes displayed.
Technical Support (on page 10)

CADWorx Error Numbers 35


Error Messages

Error Number 5103


The payment bit is still set on this hardware lock to verify that payment has been received by
Intergraph CAS for this product.
If you already have paid for this product then contact icaslicenserequests@intergraph.com (see
CADWorx Sales - mailto:icaslicenserequests@intergraph.com?subject=I am getting CADWorx
Error 5103 (Payment Bit Set)&body=My Name: ____________________%0dMy Company
Name: ____________________%0dMy Hardware Lock Codes: ____________________%0dI
am running CADWorx ____%0dI am getting Error 5103 (Payment Bit Set)%0dMake sure to
attach the hardware lock log file) to update the hardware lock. Intergraph CADWorx will need
information from the hardware lock to update it.
Follow the procedure below to generate the Remote ESL Access codes and send them to
Intergraph CAS. Intergraph CAS will reply with the required updates to the hardware lock.
You cannot run the product until the hardware lock is updated.
CADWorx has several types of locks, to determine the type of lock in use refer CADWorx
Hardware Lock Identification.
If the lock is labeled MQCQX, perform the following steps:
1. Run the HL ESL Maintenance Utility, and then click on Show ESL Data.
2. Click on Log File, and then email Intergraph CAS the ESL*.TXT log file as an attachment.
3. Click OK to exit this dialog.
4. Click on Generate Access Codes, and then email Intergraph CAS the Remote ESL Access
codes displayed in the resulting dialog.
If the lock is labeled WQZGB, perform the following steps:
1. Run the HL ESL Maintenance Utility, and then click on Show HASP ESL Data.
2. Click on Log File, and then email Intergraph CAS the ESL*.TXT log file as an attachment.
3. Click Close to exit this dialog.
4. Click on Generate HASP ESL Email Codes, and then email Intergraph CAS the Remote
ESL Access codes displayed.
Technical Support (on page 10)

Error Number 5104


Telephone access is not allowed. Telephone access of the ESL failed because the
telephone access bit of the control word was not set.
Technical Support (on page 10)

Error Number 5105


Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.
Technical Support (on page 10)

CADWorx Error Numbers 36


Error Messages

Error Number 5106


The random number register of the ESL returned wrong value.
Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.
Technical Support (on page 10)

Error Number 5107


The evaluation period has expired; therefore the software will no longer function.
Contact Intergraph CAS sales icaslicenserequests@intergraph.com (see CADWorx Sales -
mailto:icaslicenserequests@intergraph.com?subject=I am getting CADWorx Error 5107 (End of
Eval)&body=My Name: ____________________%0dMy Company Name:
____________________%0dMy Hardware Lock Codes: ____________________%0dI am
running CADWorx ____%0dI am getting Error 5107 (End of Eval)%0dMake sure to attach the
hardware lock log file), if you want to purchase the product or extend your evaluation. Intergraph
CAS will need the following information to update.
Follow the procedure below to generate the Remote ESL Access codes and send them to
Intergraph CAS. Intergraph CAS will reply with the required updates to the hardware lock.
You cannot run the product until the hardware lock is updated.
CADWorx has several types of locks, to determine the type of lock in use refer CADWorx
Hardware Lock Identification.
If the lock is labeled MQCQX, perform the following steps:
1. Run the HL ESL Maintenance Utility, and then click on Show ESL Data.
2. Click on Log File, and then email Intergraph CAS the ESL*.TXT log file as an attachment.
3. Click OK to exit this dialog.
4. Click on Generate Access Codes, and then email Intergraph CAS the Remote ESL Access
codes displayed in the resulting dialog.
If the lock is labeled WQZGB, perform the following steps:
1. Run the HL ESL Maintenance Utility, and then click on Show HASP ESL Data.
2. Click on Log File, and then email Intergraph CAS the ESL*.TXT log file as an attachment.
3. Click Close to exit this dialog.
4. Click on Generate HASP ESL Email Codes, and then email Intergraph CAS the Remote
ESL Access codes displayed.
Technical Support (on page 10)

Error Number 5200


One of the monitoring registers has failed in a write attempt.
The ESL device is damaged and its further usage is unreliable.
Technical Support (on page 10)

CADWorx Error Numbers 37


Error Messages

Error Number 5201


No parallel ports found on this computer.
If you have other devices attached to the parallel port disconnect them, and attach the ESL
directly to the parallel port.
Technical Support (on page 10)

Error Number 5202


Invalid entry specified for the revised number of runs allowed in Phone Update.
The unencrypted user entry is larger than 32,500 characters, which cannot be converted into a
two byte integer.
Technical Support (on page 10)

Error Number 5203


Encountered an invalid user entry.
You might have entered alpha input when a numeric input is expected.
Technical Support (on page 10)

Error Number 5204


Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.
Technical Support (on page 10)

Error Number 5205


Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.
Technical Support (on page 10)

Error Number 5300


A Red Network ESL error has occurred while searching for a valid program number.
The ESL in use is not setup to access this software.
For more information on this error, run HASPINFO.EXE located in the [Product Folder]\Utilities
folder. If you are using the Red Network Lock, contact your network administrator before
contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS
personnel if you do contact support.
Technical Support (on page 10)

Error Number 5301


Time-out. HASP code = -1.
A write operation did not succeed.
Technical Support (on page 10)

CADWorx Error Numbers 38


Error Messages

Error Number 5302


Invalid address. HASP code = -2.
The requested memory address is out of range.
Technical Support (on page 10)

Error Number 5303


No HASP ESL found. HASP code = -3.
Technical Support (on page 10)

Error Number 5304


A HASP ESL was found but the memory could not be accessed. HASP code =-4.
Typically this means that HASP ESL for a different program was detected but not for the current
program.
Technical Support (on page 10)

Error Number 5305


The verification of write to memory failed. HASP code = -5.
Technical Support (on page 10)

Error Number 5306


An invalid service was requested. HASP code = -999.
Technical Support (on page 10)

Error Number 5307


Intergraph CAS hardware lock was not found during a check of this computer and network.
If the problem persists, then perform the following steps before contacting support:
1. If the hardware lock is attached to this computer, run the diagnostic test routines on the
hardware lock. The diagnostic routines can be found in the [Product Folder]\Utilities folder.
For more information on diagnostic routines and how to run the routines, review
_ReadMe.txt file located in the [Product Folder]\Utilities folder.
2. Try installing CADWorx on another computer if possible.
3. Run the SetupESL.EXE utility from the CADWorx installation CD.

CADWorx Error Numbers 39


Error Messages

Red Network Hardware Lock


If you are using a Red Network Hardware Lock, review the instructions on how to setup a
network lock. The instructions are listed in _NetHASP_Setup.txt file located in the [Product
Folder]\Utilities folder. You can also refer Install a network lock.
The network lock should be setup by the network administrator or a person who is
familiar with Windows based networks. If you are not familiar with concepts such as Network
Protocols, Broadcast, IP Addresses, TCP, UDP, and Windows Services, please do not attempt
to setup the network lock.
After reviewing the instructions, please do the following:
1. Run the LMSETUP.EXE utility on the computer where the Red NetHASP network hardware
lock is attached. LMSETUP.EXE is on the CADWorx installation CD. This utility will install
the latest version of the NetHASP License Manager.
This utility might require you to un-install the previous version of the NetHASP
License Manager.
2. Run CADWorx again. If the error persists, restrict where CADWorx searches for the
NetHASP License Manager. If you are using TCP/IP, modify the following lines in the
NETHASP.INI file located in [Product Folder]\Utilities.
[NH_COMMON]
NH_TCPIP = Enabled
[NH_TCPIP]
NH_SERVER_ADDR = xx.xx.xx.xx
NH_USE_BROADCAST = Disabled
xx.xx.xx.xx is the IP address of the machine to which the Red NetHASP network
hardware lock is attached.
Copy the modified NETHASP.INI file into the CAD platform folder.
Technical Support (on page 10)

Error Number 5308


No NetHASP License Manager was found on your network. HASP code = 4.
This error might occur if a DEALER version of Intergraph CAS product is run with a Full Run
version ESL. DEALER versions of Intergraph CAS products require a different ESL.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5309


Cannot read the NetHASP License Manager address file, Haspaddr.dat. HASP code = 5.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

CADWorx Error Numbers 40


Error Messages

Error Number 5310


Cannot close the NetHASP License Manager address file, Haspaddr.dat. HASP code = 6.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5311


No answer from NetHASP License Manager.
If you are using a Red Network Hardware Lock, review the instructions on how to setup a
network lock. The instructions are listed in _NetHASP_Setup.txt file located in the [Product
Folder]\Utilities folder. You can also refer Install a network lock.
The network lock should be setup by the network administrator or a person who is
familiar with Windows based networks. If you are not familiar with concepts such as Network
Protocols, Broadcast, IP Addresses, TCP, UDP, and Windows Services, please do not attempt
to setup the network lock.
After reviewing the instructions, please do the following:
1. Run the LMSETUP.EXE utility on the computer where the Red NetHASP network hardware
lock is attached. LMSETUP.EXE is on the CADWorx installation CD. This utility will install
the latest version of the NetHASP License Manager.
This utility might require you to un-install the previous version of the NetHASP
License Manager.
2. Run CADWorx again. If the error persists, restrict where CADWorx searches for the
NetHASP License Manager. If you are using TCP/IP, modify the following lines in the
NETHASP.INI file located in [Product Folder]\Utilities.
[NH_COMMON]
NH_TCPIP = Enabled
[NH_TCPIP]
NH_SERVER_ADDR = xx.xx.xx.xx
NH_USE_BROADCAST = Disabled
xx.xx.xx.xx is the IP address of the machine to which the Red NetHASP network
hardware lock is attached.
Copy the modified NETHASP.INI file into the CAD platform folder.
Technical Support (on page 10)

Error Number 5312


A HASP service was requested before LOGIN. HASP code = 10.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

CADWorx Error Numbers 41


Error Messages

Error Number 5313


Encountered communication error with Red Network ESL. Unable to get the socket number.
HASP Code = 2.
Check equipment and verify that the protocols are installed properly. Please verify that the
TCP/IP protocols are installed on this computer if you are using a Red Network ESL.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5314


Encountered communication error with Red Network ESL.
Check equipment and verify that the protocols are installed properly. If you are using TCP/IP
protocol, verify the IP address of the computer where NetHASP License Manager is running. If
the problem persists, then perform the following steps before contacting support:
1. If the hardware lock is attached to this computer, run the diagnostic test routines on the
hardware lock. The diagnostic routines can be found in the [Product Folder]\Utilities folder.
For more information on diagnostic routines and how to run the routines, review
_ReadMe.txt file located in the [Product Folder]\Utilities folder.
2. Try installing CADWorx on another computer if possible.
3. Run the SetupESL.EXE utility from the CADWorx installation CD.
Red Network Hardware Lock
If you are using a Red Network Hardware Lock, review the instructions on how to setup a
network lock. The instructions are listed in _NetHASP_Setup.txt file located in the [Product
Folder]\Utilities folder. You can also refer Install a network lock.
The network lock should be setup by the network administrator or a person who is
familiar with Windows based networks. If you are not familiar with concepts such as Network
Protocols, Broadcast, IP Addresses, TCP, UDP, and Windows Services, please do not attempt
to setup the network lock.
After reviewing the instructions, please do the following:
1. Run the LMSETUP.EXE utility on the computer where the Red NetHASP network hardware
lock is attached. LMSETUP.EXE is on the CADWorx installation CD. This utility will install
the latest version of the NetHASP License Manager.
This utility might require you to un-install the previous version of the NetHASP
License Manager.
2. Run CADWorx again. If the error persists, restrict where CADWorx searches for the
NetHASP License Manager. If you are using TCP/IP, modify the following lines in the
NETHASP.INI file located in [Product Folder]\Utilities.
[NH_COMMON]
NH_TCPIP = Enabled
[NH_TCPIP]
NH_SERVER_ADDR = xx.xx.xx.xx
NH_USE_BROADCAST = Disabled
xx.xx.xx.xx is the IP address of the machine to which the Red NetHASP network
hardware lock is attached.
Copy the modified NETHASP.INI file into the CAD platform folder.
Technical Support (on page 10)

CADWorx Error Numbers 42


Error Messages

Error Number 5315


Encountered communication error with Red Network ESL (failed to send packet).
If the problem persists, then perform the following steps before contacting support:
1. If the hardware lock is attached to this computer, run the diagnostic test routines on the
hardware lock. The diagnostic routines can be found in the [Product Folder]\Utilities folder.
For more information on diagnostic routines and how to run the routines, review
_ReadMe.txt file located in the [Product Folder]\Utilities folder.
2. Try installing CADWorx on another computer if possible.
3. Run the SetupESL.EXE utility from the CADWorx installation CD.

Red Network Hardware Lock


If you are using a Red Network Hardware Lock, review the instructions on how to setup a
network lock. The instructions are listed in _NetHASP_Setup.txt file located in the [Product
Folder]\Utilities folder. You can also refer Install a network lock.
The network lock should be setup by the network administrator or a person who is
familiar with Windows based networks. If you are not familiar with concepts such as Network
Protocols, Broadcast, IP Addresses, TCP, UDP, and Windows Services, please do not attempt
to setup the network lock.
After reviewing the instructions, please do the following:
1. Run the LMSETUP.EXE utility on the computer where the Red NetHASP network hardware
lock is attached. LMSETUP.EXE is on the CADWorx installation CD. This utility will install
the latest version of the NetHASP License Manager.
This utility might require you to un-install the previous version of the NetHASP
License Manager.
2. Run CADWorx again. If the error persists, restrict where CADWorx searches for the
NetHASP License Manager. If you are using TCP/IP, modify the following lines in the
NETHASP.INI file located in [Product Folder]\Utilities.
[NH_COMMON]
NH_TCPIP = Enabled
[NH_TCPIP]
NH_SERVER_ADDR = xx.xx.xx.xx
NH_USE_BROADCAST = Disabled
xx.xx.xx.xx is the IP address of the machine to which the Red NetHASP network
hardware lock is attached.
Copy the modified NETHASP.INI file into the CAD platform folder.
Technical Support (on page 10)

CADWorx Error Numbers 43


Error Messages

Error Number 5316


Encountered communication error with Red Network ESL (adapter error).
Check equipment and verify that the protocol is installed properly. If the problem persists, then
perform the following steps before contacting support:
1. If the hardware lock is attached to this computer, run the diagnostic test routines on the
hardware lock. The diagnostic routines can be found in the [Product Folder]\Utilities folder.
For more information on diagnostic routines and how to run the routines, review
_ReadMe.txt file located in the [Product Folder]\Utilities folder.
2. Try installing CADWorx on another computer if possible.
3. Run the SetupESL.EXE utility from the CADWorx installation CD.

Red Network Hardware Lock


If you are using a Red Network Hardware Lock, review the instructions on how to setup a
network lock. The instructions are listed in _NetHASP_Setup.txt file located in the [Product
Folder]\Utilities folder. You can also refer Install a network lock.
The network lock should be setup by the network administrator or a person who is
familiar with Windows based networks. If you are not familiar with concepts such as Network
Protocols, Broadcast, IP Addresses, TCP, UDP, and Windows Services, please do not attempt
to setup the network lock.
After reviewing the instructions, please do the following:
1. Run the LMSETUP.EXE utility on the computer where the Red NetHASP network hardware
lock is attached. LMSETUP.EXE is on the CADWorx installation CD. This utility will install
the latest version of the NetHASP License Manager.
This utility might require you to un-install the previous version of the NetHASP
License Manager.
2. Run CADWorx again. If the error persists, restrict where CADWorx searches for the
NetHASP License Manager. If you are using TCP/IP, modify the following lines in the
NETHASP.INI file located in [Product Folder]\Utilities.
[NH_COMMON]
NH_TCPIP = Enabled
[NH_TCPIP]
NH_SERVER_ADDR = xx.xx.xx.xx
NH_USE_BROADCAST = Disabled
xx.xx.xx.xx is the IP address of the machine to which the Red NetHASP network
hardware lock is attached.
Copy the modified NETHASP.INI file into the CAD platform folder.
Technical Support (on page 10)

CADWorx Error Numbers 44


Error Messages

Error Number 5317


NetHASP License Manager did not succeed in allocating required memory. HASP code =
21.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5318


NetHASP License Manager has not succeeded in freeing memory. HASP code = 22.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5319


A NetHASP from another software vendor was found prior to the correct NetHASP from
Intergraph CAS.
If you are using a Red Network Hardware Lock, review the instructions on how to setup a
network lock. The instructions are listed in _NetHASP_Setup.txt file located in the [Product
Folder]\Utilities folder. You can also refer Install a network lock.
The network lock should be setup by the network administrator or a person who is
familiar with Windows based networks. If you are not familiar with concepts such as Network
Protocols, Broadcast, IP Addresses, TCP, UDP, and Windows Services, please do not attempt
to setup the network lock.
After reviewing the instructions, please do the following:
1. Run the LMSETUP.EXE utility on the computer where the Red NetHASP network hardware
lock is attached. LMSETUP.EXE is on the CADWorx installation CD. This utility will install
the latest version of the NetHASP License Manager.
This utility might require you to un-install the previous version of the NetHASP
License Manager.
2. Run CADWorx again. If the error persists, restrict where CADWorx searches for the
NetHASP License Manager. If you are using TCP/IP, modify the following lines in the
NETHASP.INI file located in [Product Folder]\Utilities.
[NH_COMMON]
NH_TCPIP = Enabled
[NH_TCPIP]
NH_SERVER_ADDR = xx.xx.xx.xx
NH_USE_BROADCAST = Disabled
xx.xx.xx.xx is the IP address of the machine to which the Red NetHASP network
hardware lock is attached.
Copy the modified NETHASP.INI file into the CAD platform folder.
Technical Support (on page 10)

CADWorx Error Numbers 45


Error Messages

Error Number 5320


The program number specified is not in the program list of the NETHASP memory. HASP
error code = 130.
The software generates this error when attempting to run an Intergraph CAS program on a
network where the network ESL is not configured to allow access to this program. You may also
get this error if you are running a Dealer version of any Intergraph CAS product that uses a
network ESL.
For HASP network locks, run Pulse on the computer with the attached hardware lock to
determine the licensed applications, and then click Log File. You can find Pulse located in the
[Product Folder]\Utilities folder. Provide Technical Support with the BNY and the TXT file
generated, after you click Log File, when you contact support for further assistance.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5321


Error occurred while reading from Red Network Lock's memory. HASP code = 131.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5322


Error occurred while writing to Red Network Lock's memory. HASP code = 132.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5323


The current LOGIN request has exceeded the number of licenses, which might run the
software concurrently. You will not be allowed access until another user successfully logs-off the
program.
To clear all logged-in licensees on the NetHASP License Manager, exit and restart the
NetHASP License Manager.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

CADWorx Error Numbers 46


Error Messages

Error Number 5324


The current LOGIN request has exceeded the number of licenses for the software. HASP
code = 134.
To clear all logged-in licensees on the NetHASP License Manager, exit and restart the
NetHASP License Manager.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5325


A LOGOUT request was issued prior to a LOGIN request. HASP code = 135.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5326


The NetHASP License Manager is too busy to reply at the present time. This error might
occur if the NetHASP system is not well adapted to the network. HASP code = 136.
To better adapt the NetHASP, please review the _NETHASP_Setup.TXT located in the
[Product Folder]\Utilities folder.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5327


No space available in the user list. HASP code = 137.
Adjust the number of users parameter of the HASP server, this might help in resolving the issue.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

CADWorx Error Numbers 47


Error Messages

Error Number 5328


NetHASP internal error occurred. HASP code = 138.
The number of Licensed Stations is larger than allowed by the NetHASP System.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5329


NetHASP License Manager crashed and was reactivated, or a call has been made to a
HASP routine prior to a LOGIN request. HASP code = 139.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5330


NetHASP License Manager does not serve your computer's network. HASP code = 140.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5331


Unknown Red Network ESL error has occurred.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

CADWorx Error Numbers 48


Error Messages

Error Number 5333


No active NetHASP License Manager was found.
If you are using a Red Network ESL, then please verify that the TCP/IP protocols are installed
properly on the computer.

Red Network Hardware Lock


If you are using a Red Network Hardware Lock, review the instructions on how to setup a
network lock. The instructions are listed in _NetHASP_Setup.txt file located in the [Product
Folder]\Utilities folder. You can also refer Install a network lock.
The network lock should be setup by the network administrator or a person who is
familiar with Windows based networks. If you are not familiar with concepts such as Network
Protocols, Broadcast, IP Addresses, TCP, UDP, and Windows Services, please do not attempt
to setup the network lock.
After reviewing the instructions, please do the following:
1. Run the LMSETUP.EXE utility on the computer where the Red NetHASP network hardware
lock is attached. LMSETUP.EXE is on the CADWorx installation CD. This utility will install
the latest version of the NetHASP License Manager.
This utility might require you to un-install the previous version of the NetHASP
License Manager.
2. Run CADWorx again. If the error persists, restrict where CADWorx searches for the
NetHASP License Manager. If you are using TCP/IP, modify the following lines in the
NETHASP.INI file located in [Product Folder]\Utilities.
[NH_COMMON]
NH_TCPIP = Enabled
[NH_TCPIP]
NH_SERVER_ADDR = xx.xx.xx.xx
NH_USE_BROADCAST = Disabled
xx.xx.xx.xx is the IP address of the machine to which the Red NetHASP network
hardware lock is attached.
Copy the modified NETHASP.INI file into the CAD platform folder.
Technical Support (on page 10)

Error Number 5334


Cannot login. SET_SERVER_BY_NAME call was not successful. HASP code = 18.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

CADWorx Error Numbers 49


Error Messages

Error Number 5342


NetHASP License Manager with the assigned name was not found. HASP code = 150.
This error is returned by the SET_SERVER_BY_NAME service.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5335


Encountered a syntax error in the configuration file Nethasp.ini. HASP code = 19.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5336


Error handling the configuration file Nethasp.ini. HASP code = 20.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5337


Invalid NetHASP memory address. HASP code = 23.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5338


Invalid NetHASP service. HASP code = 24.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

CADWorx Error Numbers 50


Error Messages

Error Number 5339


Failed to load WINSOCK.DLL. Error applicable only to the TCP/IP Protocol. HASP code =
25.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5340


Failed to unload WINSOCK.DLL. Error applicable only to the TCP/IP Protocol. HASP code =
26.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5341


Cannot find the NetHASP License Manager matching the name specified in the NetHASP
configuration file Nethasp.ini. HASP code = 142.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5343


Two or more different NetHASP License Managers assigned with the same name are found.
HASP code = 151.
This error is returned by the SET_SERVER_BY_NAME service.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5344


A Winsock.dll startup error occurred. Error applicable only to the TCP/IP Protocol. HASP
code = 28.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

CADWorx Error Numbers 51


Error Messages

Error Number 5345


NetHASP services are not supported. HASP code = 40.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5346


An invalid HASP service has been requested. HASP code = 141.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5347


Cannot open the HASP device driver. HASP code = -100.
Run HDD32.EXE and install the HASP device driver. The executable file located in the [Product
Folder]\Utilities folder.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5348


Cannot read the HASP device driver. HASP code = -101.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5349


Cannot close the HASP device driver. HASP code = -102.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

CADWorx Error Numbers 52


Error Messages

Error Number 5350


Cannot open the HASP device driver. HASP code = -110.
Run HDD32.EXE and install the HASP device driver. The executable file is located in the
[Product Folder]\Utilities folder.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5351


Cannot read the HASP device driver. HASP code = -111.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5352


Cannot close the HASP device driver. HASP code = -112.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5353


Error freeing memory. HASP code = -120.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5354


Error freeing memory. HASP code = -121.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

CADWorx Error Numbers 53


Error Messages

Error Number 5355


Failed to close the socket. Error applicable to TCP/IP protocol. HASP code = 30.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5356


Cannot set the protocol with SetProtocol service without performing a NetHASP LOGOUT or
after performing a NetHASP LOGIN. HASP code = 33.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5357


The application tried to communicate with an older version of the NetHASP License
Manager.
You must reload the latest NetHASP License Manager on the computer with the attached
network lock. The NetHASP License Manager setup file, LMSETUP.EXE is located in the
[Product Folder]\Utilities folder.
If you are using a Red Network Hardware Lock, review the instructions on how to setup a
network lock. The instructions are listed in _NetHASP_Setup.txt file located in the [Product
Folder]\Utilities folder. You can also refer Install a network lock.
The network lock should be setup by the network administrator or a person who is
familiar with Windows based networks. If you are not familiar with concepts such as Network
Protocols, Broadcast, IP Addresses, TCP, UDP, and Windows Services, please do not attempt
to setup the network lock.
After reviewing the instructions, please do the following:
1. Run the LMSETUP.EXE utility on the computer where the Red NetHASP network hardware
lock is attached. LMSETUP.EXE is on the CADWorx installation CD. This utility will install
the latest version of the NetHASP License Manager.
This utility might require you to un-install the previous version of the NetHASP
License Manager.
2. Run CADWorx again. If the error persists, restrict where CADWorx searches for the
NetHASP License Manager. If you are using TCP/IP, modify the following lines in the
NETHASP.INI file located in [Product Folder]\Utilities.
[NH_COMMON]
NH_TCPIP = Enabled
[NH_TCPIP]
NH_SERVER_ADDR = xx.xx.xx.xx
NH_USE_BROADCAST = Disabled
xx.xx.xx.xx is the IP address of the machine to which the Red NetHASP network
hardware lock is attached.
Copy the modified NETHASP.INI file into the CAD platform folder.
Technical Support (on page 10)

CADWorx Error Numbers 54


Error Messages

Error Number 5358


The parallel port is currently unavailable. HASP code = -6.
Another device attached to the port, such as a printer, is active.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5359


The size of the buffer is too small. HASP code = -7.
This error only occurs with services that have a minimum buffer size requirement.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5360


The hardware does not support the requested service. HASP code = -8.
This service requires a HASP4 generation key to be connected.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5361


Invalid pointer. HASP code = -9.
The pointer passed to the service is not valid.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

CADWorx Error Numbers 55


Error Messages

Error Number 5362


Access to the ESL is prohibited. HASP code = -10.
The application is running through a remote screen on Citrix WinFrame or Windows Terminal
Server. It can only run on the console screen.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5363


Access to the ESL is prohibited. HASP code = -11.
The application is running through a remote screen on Citrix WinFrame or Windows Terminal
Server. It can only run on the console screen.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

Error Number 5364


A parameter passed to the service is not valid or is out of range. HASP error code = -12.
If you are using the Red Network Lock, contact your network administrator before contacting
Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if
you do contact support.
Technical Support (on page 10)

HL Error Number 6001


HASP HL error 1: The request exceeds the HASP HL memory range.
Technical Support (on page 10)

HL Error Number 6002


HASP HL error 2: An unknown program number feature has been requested.
Technical Support (on page 10)

HL Error Number 6003


HASP HL error 3: The system is out of memory.
Technical Support (on page 10)

CADWorx Error Numbers 56


Error Messages

HL Error Number 6004


HASP HL error 4: There are too many open handles.
Technical Support (on page 10)

HL Error Number 6005


HASP HL error 5: Access to the requested feature is denied.
Technical Support (on page 10)

HL Error Number 6006


HASP HL error 6: The legacy decryption function cannot work on the current feature.
Technical Support (on page 10)

HL Error Number 6007


A valid Intergraph CAS hardware lock is not available for use with this program.
This error might occur for any of the following reasons:
 Reason #1: Intergraph CAS HL is not attached to this computer.
 Reason #2: Network Intergraph CAS HL is not attached to any computer on the network.
 Reason #3: Intergraph CAS HL is attached to this computer but it is not authorized to run
this program.
 Reason #4: Two Intergraph CAS HLs are attached to this computer. CADWorx only reads
data from one local hardware lock. Please remove one of the hardware locks and try again.
 Reason #5: Network Intergraph CAS HL is attached to a computer on the network, but it is
not authorized to run this program.
 Reason #6: Network Intergraph CAS HL is attached to a computer on the network, but
exceeded the maximum number of licenses allowed.
 Reason #7: Network Intergraph CAS HL is attached to a computer on the network, but the
client computer is not configured to access the network lock.
For reasons #1 and #2, make sure you have an Intergraph CAS Hardware Lock. Intergraph CAS
uses both HL and HASP for licensing. To determine the type of hardware lock you have, refer
CADWorx Hardware Lock Identification.
For reasons #3, #4, #5, and #6, run Pulse located in the [Product Folder]\Utilities folder. This
utility displays a list of authorized Intergraph CAS applications that can run on the Intergraph
CAS HL. For reason #6, you can also install and run NetHASPMonitorSetup.exe located in the
[Product Folder]\Utilities folder. This utility will display the details of licenses checked out from a
network lock.
For reason #7, you might need to modify the NETHASP.INI file on the client computer. For
detailed instructions on how to modify the NETHASP.INI file, refer Network Lock Installation.
Technical Support (on page 10)

CADWorx Error Numbers 57


Error Messages

HL Error Number 6008


HASP HL error 8: Decrypted data length is too short to execute the function call.
Technical Support (on page 10)

HL Error Number 6009


HASP HL error 9: An invalid handle has been passed to a function.
Technical Support (on page 10)

HL Error Number 6010


HASP HL error 10: The specified field is not recognized by the API.
Technical Support (on page 10)

HL Error Number 6011


HASP HL error 11: The installed driver is too old to execute the requested function.
Technical Support (on page 10)

HL Error Number 6012


HASP HL error 12: A real-time clock (rtc) is not available.
Technical Support (on page 10)

HL Error Number 6013


HASP HL error 13: Generic error from a host system call.
Technical Support (on page 10)

HL Error Number 6014


HASP HL error 14: The required HASP driver is not installed.
Technical Support (on page 10)

HL Error Number 6015


HASP HL error 15: Unrecognized file format for update.
Technical Support (on page 10)

HL Error Number 6016


HASP HL error 16: The requested function cannot be executed in this context.
Technical Support (on page 10)

CADWorx Error Numbers 58


Error Messages

HL Error Number 6017


HASP HL error 17: The binary data passed to the function does not contain an update.
Technical Support (on page 10)

HL Error Number 6018


HASP HL error 18: The HASP HL license you requested to update was not found.
Technical Support (on page 10)

HL Error Number 6019


HASP HL error 19: The required XML tags are not found. Contents in the binary data are
missing or invalid.
Technical Support (on page 10)

HL Error Number 6020


HASP HL error 20: The update request is not supported by the HASP HL key.
Technical Support (on page 10)

HL Error Number 6021


HASP HL error 21: The update counter is not set properly.
Technical Support (on page 10)

HL Error Number 6022


HASP HL error 22: An invalid vendor code was passed.
Technical Support (on page 10)

HL Error Number 6023


HASP HL error 23: The used hardware does not support the encryption type.
Technical Support (on page 10)

HL Error Number 6024


HASP HL error 24: The passed time value is beyond the supported value range.
Technical Support (on page 10)

CADWorx Error Numbers 59


Error Messages

HL Error Number 6025


HASP HL error 25: Real-time clock battery has run out of power.
Technical Support (on page 10)

HL Error Number 6026


HASP HL error 26: Acknowledge data requested by the update ack_data parameter is
NULL.
Technical Support (on page 10)

HL Error Number 6027


HASP HL error 27: The program is running remotely on a terminal server.
Technical Support (on page 10)

HL Error Number 6028


HASP HL error 28: The type of feature requested is not implemented.
Technical Support (on page 10)

HL Error Number 6029


HASP HL error 29: Unknown algorithm used in V2C file.
Technical Support (on page 10)

HL Error Number 6030


HASP HL error 30: The signature verification operation has failed.
Technical Support (on page 10)

HL Error Number 6031


HASP HL error 31: The requested feature is no longer available.
Technical Support (on page 10)

HL Error Number 6032


SRM error - buffer corruption has occurred.
Technical Support (on page 10)

CADWorx Error Numbers 60


Error Messages

HL Error Number 6038


The current login request has exceeded the number of stations which might run the software
concurrently. SRM error code = 38.
Technical Support (on page 10)

HL Error Number 6039


Indicates a broken session, which can happen if the computer power-save goes on. The
license will time-out, and when the computer wakes up any running applications will not have a
license. SRM error code = 39.
Stop and restart the application.
Technical Support (on page 10)

HL Error Number 6040


A communication error between the local and remote license managers has occurred.
Check that the network cables are still plugged in.
Technical Support (on page 10)

HL Error Number 6041


The requested program license has expired. This may happen if the network licenses are
detached.
Technical Support (on page 10)

HL Error Number 6042


The HASP License Manager is too old. Update all associated Aladdin drivers and License
Managers.
Technical Support (on page 10)

HL Error Number 6050


Following could be the causes for this error:
 The software was unable to locate any licenses for this product. A machine setup restored
from an image can generate this error.
Additionally, if you are using other software that uses SafeNet HASP/SRM system, the
software installation may have replaced the HASP driver with an older version than what
Intergraph requires for this product.
 Reinstall the HASP drivers for your Intergraph product in the [Product Folder]\Utilities
folder or contact technical support.

CADWorx Error Numbers 61


Error Messages

 The module of CADWorx is not allowed access with the hardware lock in use. Check
Module Access Flags on this hardware lock with the HASP ESL Maintenance Utility.
a. Run the HASP ESL Maintenance Utility found in the CADWorx Program Group, or run
Pulse in the [Product Folder]\Support folder.
b. Click on Show ESL Data, and check which modules are active on the hardware lock.
 If you have two local Intergraph CAS hardware locks on the same computer. CADWorx only
reads date from one local hardware lock. Please remove one of the hardware locks and try
again.
 If you are using both local and network locks, CADWorx always uses the local lock first. If
the module is not authorized on the local lock, you will get this error. CADWorx will not check
the network lock for modules if a local lock is plugged into the computer.
Technical Support (on page 10)

HL Error Number 6066


HASP HL error 66: Error related to machine setup.
Unable to launch CADWorx Structure due to lack of available licenses.
 All licenses are currently in use.
 Due to the NoPlantCheck.bin file setting in the CADWorx Structure Support folder,
CADWorx could not obtain a plant license.

HL Error Number 6500


HASP HL error 500: Object not initialized correctly.
Technical Support (on page 10)

HL Error Number 6501


HASP HL error 501: Parsed parameter is incorrect.
Technical Support (on page 10)

HL Error Number 6502


HASP HL error 502: Logging in twice to the same object.
Technical Support (on page 10)

HL Error Number 6503


HASP HL error 503: Logging out twice from the same object.
Technical Support (on page 10)

CADWorx Error Numbers 62


Error Messages

HL Error Number 6525


HASP HL error 525: Error related to incorrect use of system or platform.
Technical Support (on page 10)

HL Error Number 6698


HASP HL error 698: The requested type of feature is not implemented.
Technical Support (on page 10)

CrypKey Error Number 7001


CADWorx could not find the CADWorxS.lic (CADWorx Steel) or CADWorxD.lic (CADWorx
Datasheets) file in the license folder.
Technical Support (on page 10)

CrypKey Error Number 7002


CADWorx could not find the specified license folder.
Technical Support (on page 10)

CrypKey Error Number 7003


CADWorx encountered an un-recoverable error. The previous dialog has a more detailed
explanation regarding the error.
To fix CADWorx Error 7003 (Initialization: Driver failed or busy), do the following:
1. Open Control Panel > Administrative Tools > Services. In the list of services verify that
the CrypKey License service is running, see figure below. If the service is not installed, run
SETUPEX.EXE to install the service, and make sure to start the service. The
SETUPEX.EXE file is located at paths C:\Documents and Settings\All Users\Application
Data\COADE\CADWorx Steel or C:\Documents and Settings\All Users\Application
Data\COADE\CADWorx Datasheets.

CADWorx Error Numbers 63


Error Messages

2. Verify that the security settings are appropriate for the license folder:
a. Stand-alone security configuration:
 SYSTEM account and User account have Full Control access or
 The local Everyone group has Full Control access

b. Network Server security configuration:


 SYSTEM account and domain user/usergroup have Full Control access or
 The local Everyone group and domain user/usergroup have Full Control access

3. For CADWorx Steel, delete all files named CADWorxS.* except the CADWorxS.lic file. For
CADWorx Datasheets, delete all files named - CADWorxD.*, except the CADWorxD.lic file.
4. Start Steel_LM.exe or Datasheeet_LM.exe, and email the new Site Code to Intergraph
CAS.
Technical Support (on page 10)

CADWorx Error Numbers 64


Error Messages

CrypKey Error Number 7004


To purchase a new license, send an email to icaslicenserequests@intergraph.com (see
CADWorx Sales - mailto:icaslicenserequests@intergraph.com?subject=CADWorx Steel
Authorization Request&body=My Name: ____________________%0dMy Company Name:
____________________%0dSite Code: ____________________%0dNumber of Licenses:
____________________%0dFloating or Fixed: ____________________) or contact your re-
seller. Please include the following information in the email message:
 Your Name, Your Company Name (if applicable)
 Street Address, City, State, Zip Code and Country
 Email Address, Phone Number
 Site Code (see Site Code Retrieval below)
 Number of Licenses
Intergraph CAS can be contacted via the information below or your re-seller:
 Phone: (281) 890-4566 or (800) 899-8787 (US Only)
 Web: http://www.coade.com
 EMail: icaslicenserequests@intergraph.com (see CADWorx Sales -
mailto:icaslicenserequests@intergraph.com?subject=CADWorx Steel Authorization
Request&body=My Name: ____________________%0dMy Company Name:
____________________%0dSite Code: ____________________%0dNumber of Licenses:
____________________%0dFloating or Fixed: ____________________)
 Address: 12777 Jones Road, Suite 480, Houston, Texas, 77070, USA

Site Code Retrieval


The Site Code should be retrieved from the respective computer. Site Code is a unique string
identifying the computer on which the program is installed. This will be required to purchase the
product and should be emailed to icaslicenserequests@intergraph.com (see CADWorx Sales -
mailto:icaslicenserequests@intergraph.com?subject=CADWorx Steel Authorization
Request&body=My Name: ____________________%0dMy Company Name:
____________________%0dSite Code: ____________________%0dNumber of Licenses:
____________________%0dFloating or Fixed: ____________________) along with buyer
information as mentioned above.
1. To start the License Manager, go to Start > Programs > CADWorx > License Manager, or
click on Authorize when you run CADWorx Steel as shown in the figure below.
You can try the software for a 15 days evaluation period if you click Yes. Click No
to exit the program.

CADWorx Error Numbers 65


Error Messages

2. After starting the program, retrieve the Site Code as shown on the following dialog. Click on
Copy to copy the number, and send an email.

Site Key Activation


1. To activate a purchased copy, enter the Site Key provided by Intergraph CAS.
2. After entering the key, click on Save Site Key to activate the license. If the site key is valid,
then the License Status will get updated to AUTHORIZATION OK.
If you have purchased more than one license, the License Count displays the number of
licenses you have been authorized. If you requested for network licenses, then the License
Count displays the number of licenses and the word Floating in parenthesis. For example,
License Count will display 1[Floating], if you have one authorized network license.

Technical Support (on page 10)

CrypKey Error Number 7005


CADWorx could not find the authorization to run on this computer.
Technical Support (on page 10)

CADWorx Equipment Data Format


CADWorx Equipment 2012/2011/2010/2009 uses a new data format. Drawings saved with
CADWorx Equipment 2012/2011/2010/2009 will not work with CADWorx Equipment 2008 or any
earlier version of CADWorx Equipment.
Technical Support (on page 10)

CADWorx Error Numbers 66


Error Messages

Leica Hardware Lock Error Number 7501


Could not read data from a Leica hardware lock.
If a Leica hardware lock is available, please connect it to the computer and then re-start
CADWorx. Install Leica fieldPro (fieldPipe) before running CADWorx.
Technical Support (on page 10)

CADWorx SPLM Error 7502


Could not read data from SPLM (SmartPlant License Manager) server.
If SPLM licensing is available, configure SPLM on this computer to connect to the SPLM server
and then re-start CADWorx. Install and setup SPLM before CADWorx can use a SPLM based
license.

CADWorx SPLM Error 7566


SPLM error 66: Error related to machine setup.
Unable to launch CADWorx Structure due to lack of available licenses.
 All licenses are currently in use.
 Due to the NoPlantCheck.bin file setting in the CADWorx Structure Support folder,
CADWorx could not obtain a plant license.

CADWorx Error Numbers 67


Index
Error Number 1032 • 18
A Error Number 1033 • 18
Error Number 1034 • 18
AutoISO Message Number 2010 • 22 Error Number 1035 • 18
Error Number 1036 • 18
C Error Number 1050 • 19
CADWorx Equipment Data Format • 66 Error Number 1051 • 19
CADWorx SPLM Error 7502 • 67 Error Number 1052 • 20
CADWorx SPLM Error 7566 • 67 Error Number 1053 • 20
Conventions • 9 Error Number 1054 • 21
CrypKey Error Number 7001 • 63 Error Number 2001 • 21
CrypKey Error Number 7002 • 63 Error Number 2002 • 21
CrypKey Error Number 7003 • 63 Error Number 2003 • 21
CrypKey Error Number 7004 • 65 Error Number 2004 • 22
CrypKey Error Number 7005 • 66 Error Number 2005 • 22
Error Number 2006 • 22
Error Number 2007 • 22
E Error Number 2008 • 22
Error Messages • 13 Error Number 2011 • 23
Error Number 1001 • 13 Error Number 2012 • 23
Error Number 1002 • 13 Error Number 2013 • 23
Error Number 1003 • 13 Error Number 5001 • 24
Error Number 1004 • 13 Error Number 5002 • 24
Error Number 1005 • 13 Error Number 5003 • 25
Error Number 1006 • 14 Error Number 5004 • 25
Error Number 1007 • 14 Error Number 5005 • 25
Error Number 1008 • 14 Error Number 5006 • 25
Error Number 1009 • 14 Error Number 5007 • 25
Error Number 1010 • 14 Error Number 5007 (HASP) • 27
Error Number 1011 • 15 Error Number 5008 • 28
Error Number 1012 • 15 Error Number 5009 • 28
Error Number 1014 • 15 Error Number 5010 • 28
Error Number 1015 • 15 Error Number 5011 • 28
Error Number 1016 • 15 Error Number 5012 • 28
Error Number 1017 • 16 Error Number 5013 • 28
Error Number 1018 • 16 Error Number 5014 • 28
Error Number 1019 • 16 Error Number 5015 • 28
Error Number 1020 • 16 Error Number 5016 • 28
Error Number 1021 • 16 Error Number 5017 • 29
Error Number 1022 • 16 Error Number 5018 • 29
Error Number 1023 • 17 Error Number 5019 • 29
Error Number 1024 • 17 Error Number 5020 • 29
Error Number 1025 • 17 Error Number 5021 • 29
Error Number 1026 • 17 Error Number 5022 • 29
Error Number 1027 • 17 Error Number 5023 • 30
Error Number 1028 • 17 Error Number 5100 • 30
Error Number 1029 • 17 Error Number 5100 (HASP) • 33
Error Number 1030 • 18 Error Number 5101 • 35
Error Number 1031 • 18 Error Number 5102 • 35

CADWorx Error Numbers 68


Index

Error Number 5103 • 36 Error Number 5343 • 51


Error Number 5104 • 36 Error Number 5344 • 51
Error Number 5105 • 36 Error Number 5345 • 52
Error Number 5106 • 37 Error Number 5346 • 52
Error Number 5107 • 37 Error Number 5347 • 52
Error Number 5200 • 37 Error Number 5348 • 52
Error Number 5201 • 38 Error Number 5349 • 52
Error Number 5202 • 38 Error Number 5350 • 53
Error Number 5203 • 38 Error Number 5351 • 53
Error Number 5204 • 38 Error Number 5352 • 53
Error Number 5205 • 38 Error Number 5353 • 53
Error Number 5300 • 38 Error Number 5354 • 53
Error Number 5301 • 38 Error Number 5355 • 54
Error Number 5302 • 39 Error Number 5356 • 54
Error Number 5303 • 39 Error Number 5357 • 54
Error Number 5304 • 39 Error Number 5358 • 55
Error Number 5305 • 39 Error Number 5359 • 55
Error Number 5306 • 39 Error Number 5360 • 55
Error Number 5307 • 39 Error Number 5361 • 55
Error Number 5308 • 40 Error Number 5362 • 56
Error Number 5309 • 40 Error Number 5363 • 56
Error Number 5310 • 41 Error Number 5364 • 56
Error Number 5311 • 41
Error Number 5312 • 41 H
Error Number 5313 • 42
Error Number 5314 • 42 HL Error Number 6001 • 56
Error Number 5315 • 43 HL Error Number 6002 • 56
Error Number 5316 • 44 HL Error Number 6003 • 56
Error Number 5317 • 45 HL Error Number 6004 • 57
Error Number 5318 • 45 HL Error Number 6005 • 57
Error Number 5319 • 45 HL Error Number 6006 • 57
Error Number 5320 • 46 HL Error Number 6007 • 57
Error Number 5321 • 46 HL Error Number 6008 • 58
Error Number 5322 • 46 HL Error Number 6009 • 58
Error Number 5323 • 46 HL Error Number 6010 • 58
Error Number 5324 • 47 HL Error Number 6011 • 58
Error Number 5325 • 47 HL Error Number 6012 • 58
Error Number 5326 • 47 HL Error Number 6013 • 58
Error Number 5327 • 47 HL Error Number 6014 • 58
Error Number 5328 • 48 HL Error Number 6015 • 58
Error Number 5329 • 48 HL Error Number 6016 • 58
Error Number 5330 • 48 HL Error Number 6017 • 59
Error Number 5331 • 48 HL Error Number 6018 • 59
Error Number 5333 • 49 HL Error Number 6019 • 59
Error Number 5334 • 49 HL Error Number 6020 • 59
Error Number 5335 • 50 HL Error Number 6021 • 59
Error Number 5336 • 50 HL Error Number 6022 • 59
Error Number 5337 • 50 HL Error Number 6023 • 59
Error Number 5338 • 50 HL Error Number 6024 • 59
Error Number 5339 • 51 HL Error Number 6025 • 60
Error Number 5340 • 51 HL Error Number 6026 • 60
Error Number 5341 • 51 HL Error Number 6027 • 60
Error Number 5342 • 50 HL Error Number 6028 • 60

CADWorx Error Numbers 69


Index

HL Error Number 6029 • 60


HL Error Number 6030 • 60
HL Error Number 6031 • 60
HL Error Number 6032 • 60
HL Error Number 6038 • 61
HL Error Number 6039 • 61
HL Error Number 6040 • 61
HL Error Number 6041 • 61
HL Error Number 6042 • 61
HL Error Number 6050 • 61
HL Error Number 6066 • 62
HL Error Number 6500 • 62
HL Error Number 6501 • 62
HL Error Number 6502 • 62
HL Error Number 6503 • 62
HL Error Number 6525 • 63
HL Error Number 6698 • 63

L
Leica Hardware Lock Error Number 7501 •
67

P
Preface • 9

T
Technical Support • 10

W
Warning 1037 • 19
Warning 1038 • 19
Warning 1039 • 19
What's New in Error Numbers • 12

CADWorx Error Numbers 70