MARCELO H.

DEL PILAR NATIONAL HIGH SCHOOL

Bagong Bayan, City of Malolos, Bulacan 3000

CITIZEN'S CHARTER
(in compliance with the requirements of Republic Act No. 9485,
otherwise known as the Anti-Red Tape Act of 2007)

The DepEd Vision

We dream of Filipinos who passionately love their country and whose values and
competencies enable them to realize their full potential and contribute meaningfully
to building the nation.

As a learner-centered public institution, the Department of Education continuously

improves itself to better serve its stakeholders.

The DepEd Mission

To protect and promote the right of every Filipino to quality, equitable, culture-
based, and complete basic education where:
 Students learn in a child-friendly, gender-sensitive, safe, and motivating
environment.
 Teachers facilitate learning and constantly nurture every learner.
 Administrators and staff, as stewards of the institution, ensure an enabling
and supportive environment for effective learning to happen.
 Family, community, and other stakeholders are actively engaged and share
responsibility for developing life-long learners.
 SERVICE PLEDGE
WE, THE OFFICIALS AND EMPLOYEES OF MARCELO H. DEL PILAR NATIONAL HIGH
SCHOOL, PLEDGE AND COMMIT TO DELIVER QUALITY PUBLIC SERVICE AS
PROMISED IN THIS CITIZEN'S CHARTER.

SPECIFICALLY, WE WILL:

SERVE WITH INTEGRITY

BE PROMPT AND TIMELY
DISPLAY PROCEDURES, FEES AND CHARGES
PROVIDE ADEQUATE AND ACCURATE INFORMATION
BE CONSISTENT IN APPLYING RULES
PROVIDE FEEDBACK MECHANISM
BE POLITE AND COURTEOUS
DEMONSTRATE SENSITIVITY AND APPROPRIATE BEHAVIOR AND
PROFESSIONALISM
WEAR PROPER UNIFORM FOR IDENTIFICATION
BE AVAILABLE DURING OFFICE HOURS
RESPOND TO COMPLAINTS
PROVIDE COMFORTABLE WAITING AREA
TREAT EVERYONE EQUALLY
 FRONTLINE SERVICES

1. APPLICATION FOR ADMISSION TO MHPNHS

Frontline Service Office: Curricular Chairman, Special Interest Program Coordinators

CRITERIA FOR ELIGIBILITY:

A graduating elementary pupil from a duly recognized school by the Department of
Education, who meets the following criteria, is eligible to apply for admission. He/She must:

1. Be a Filipino citizen;
2. not be at least 12 years of age by June of the following School Year
3. be in good health; and
4. be of good moral character.

REQUIREMENTS:
1. Fully accomplished Application Form in duplicate copies
2. Two (2) identical 1x1 ID pictures
3. Copy of report card
4. Photocopy of PSA Authenticated Birth Certificate or any proof of identity (e.g.
Barangay Certificate containing the full name of the applicant)
5. Certificate of Good Moral Character

SCHEDULE OF AVAILABILITY OF SERVICE:

Monday – Friday
7:30 AM – 5:00 PM
How to avail this service:

Administrator’s Duration of Person-In-

Step Client
Activity Activity Charge
Curricular
Issues application
Secures application Chairman /
1 forms with short 5 minutes
forms Special Program
briefing / instruction
Coordinator

Presents duly Reviews and accepts

Curricular
accomplished the application form
Chairman /
2 application forms and required 10 minutes
Special Program
with documentary supporting
Coordinator
requirements documents

Submits duly
Curricular
accomplished
Receives and signs Chairman /
3 application forms 5 minutes
the application form Special Program
with documentary
Coordinator
requirements

Informs the client of

Curricular
the schedule of
Accepts the notice of Chairman /
4 orientation and 5 minutes
admission Special Program
other important
Coordinator
reminders
2. PROCESSING OF REQUESTS FOR SCHOOL CREDENTIALS

Administrator’s Duration of Person-In-

Step Client
Activity Activity Charge
Secures and
1 accomplishes request Approves request 5 minutes Record’s Officer
form

Identifies the date of

Receives the
release of the Record’s Officer /
2 approved request 5 minutes
requested Staff
form
documents

Form 137
2 weeks

Diploma
Processes the Record’s Officer /
3 1 month
approved request Staff
Certificate of
GMC
2 days

Claims requested Issues requested Record’s Officer /

4 5 minutes
documents documents Staff
3. AVAILMENT OF USE OF FACILITIES

Administrator’s Duration of Person-In-

Step Client
Activity Activity Charge
Submits a letter of
1 Acts on request 1 day Principal IV
request
If approved: Proceed to the following steps, if not client will be notified accordingly
Secures form for the Issues use of
2 5 minutes Office Staff
use of facility facilities form

Submits duly
3 Reviews form 5 minutes Office Staff
accomplished form

Proceeds to the Endorses client to

4 Persons-In-Charge for the Persons-In- 10 minutes Office Staff
arrangements Charge