Beruflich Dokumente
Kultur Dokumente
Direction: Kindly encircle the number corresponding to your answer on how you perceived the
operational efficiency of canteen operation using 5-point scale as shown below:
Task Specialization
1. Task are properly designated to each staff of the 1 2 3 4 5
business.
2. Task are systematically group according to its 1 2 3 4 5
nature of work and process flow of the
assignment.
3. Staff are assigned in their task according to their 1 2 3 4 5
knowledge and skills.
4. Staff are trained to increase their knowledge in 1 2 3 4 5
current position.
5. Staff are satisfied with their area of 1 2 3 4 5
specialization
Hierarchical Authority
1. The organizational structure of the business was 1 2 3 4 5
being followed.
2. The managers of the business possesses 1 2 3 4 5
leadership skill to manage its people.
3. The managers delegates its authority in his/her 1 2 3 4 5
absence to facilitate the business operations.
4. The managers are being respected and followed 1 2 3 4 5
by its staff.
5. The managers are fair and just among its staff of 1 2 3 4 5
the business.
Impersonal Relationship
1. The management is rational in making decisions 1 2 3 4 5
without any bias.
2. Staff are treated fair and equal. 1 2 3 4 5
3. There are no consanguinity and affinity 1 2 3 4 5
relationship within the management.
4. There is no nepotism in the management. 1 2 3 4 5
5. There is no conflict of interest between the 1 2 3 4 5
personnel and their customers.
Career Orientation 1 2 3 4 5
1. Staff portrays professionalism on work assigned.
2. Staff are enthusiastic in doing their task.
3. Staff doesn’t have personal interest to gain
advantage in the venture.
4. Staff possesses a sense of purpose on its work.
5. Staff are given due process before being
sanctioned.