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SAMPLE QUESTIONAIRE FOR CANTEEN EMPLOYEES:

Direction: Kindly encircle the number corresponding to your answer on how you perceived the
operational efficiency of canteen operation using 5-point scale as shown below:

5 – Very Highly Agree


4 – Highly Agree
3 – Moderately Agree
2 – Less Agree
1 – Least Agree

Task Specialization
1. Task are properly designated to each staff of the 1 2 3 4 5
business.
2. Task are systematically group according to its 1 2 3 4 5
nature of work and process flow of the
assignment.
3. Staff are assigned in their task according to their 1 2 3 4 5
knowledge and skills.
4. Staff are trained to increase their knowledge in 1 2 3 4 5
current position.
5. Staff are satisfied with their area of 1 2 3 4 5
specialization

Hierarchical Authority
1. The organizational structure of the business was 1 2 3 4 5
being followed.
2. The managers of the business possesses 1 2 3 4 5
leadership skill to manage its people.
3. The managers delegates its authority in his/her 1 2 3 4 5
absence to facilitate the business operations.
4. The managers are being respected and followed 1 2 3 4 5
by its staff.
5. The managers are fair and just among its staff of 1 2 3 4 5
the business.

Formal Selection Process


1. The Merit and Selection Plan was stringently 1 2 3 4 5
implemented.
2. The appointing officers consider vertically 1 2 3 4 5
aligned educational background for its
applicants.
3. Staff are equipped with latest skills and trainings 1 2 3 4 5
for their position.
4. Staff can work with minimum supervision. 1 2 3 4 5
5. The appointing officers considers commitment 1 2 3 4 5
to work.

Rules and Requirements


1. There is an organized process flow of the 1 2 3 4 5
transactions.
2. The documents are properly controlled/recorded 1 2 3 4 5
by staff.
3. The documents are retrievable if data are needed. 1 2 3 4 5
4. The timeliness of the reports are being observed. 1 2 3 4 5
5. The staff are bound with rules and regulations of 1 2 3 4 5
the business.

Impersonal Relationship
1. The management is rational in making decisions 1 2 3 4 5
without any bias.
2. Staff are treated fair and equal. 1 2 3 4 5
3. There are no consanguinity and affinity 1 2 3 4 5
relationship within the management.
4. There is no nepotism in the management. 1 2 3 4 5
5. There is no conflict of interest between the 1 2 3 4 5
personnel and their customers.

Career Orientation 1 2 3 4 5
1. Staff portrays professionalism on work assigned.
2. Staff are enthusiastic in doing their task.
3. Staff doesn’t have personal interest to gain
advantage in the venture.
4. Staff possesses a sense of purpose on its work.
5. Staff are given due process before being
sanctioned.

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