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BSBRSK501
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Task 1: Report on Risk
Assessment description
For the MacVille Pty Ltd simulated business scenario provided, you are required to assume
the role of Brisbane store Assistant Manager, Ash, who has just been promoted to be
Manager of a new store. Ash has been tasked with conducting a risk management analysis of
this new venture.
There are three stages to this project: (1) review, (2) analyse and plan, and (3) monitor. This
project is divided into three assessment tasks as follows:
For this assessment task, you will need to review the simulated business’s risk management
processes and determine the scope and objectives, taking into account stakeholders and both
internal and external environmental factors affecting the organisation. Once you have
gathered this information, you are to identify risks and write a draft report to the CEO. You will
meet with the CEO to discuss your report, seek support for your findings, and approval to
communicate risk management processes to relevant stakeholders for their feedback and
participation.
Procedure
You will assume the role of Ash, Assistant Manager of the Brisbane MacVille café, who has
just been promoted to Manager of the new Toowoomba store.
In preparation for the new venture, Ash has been tasked with conducting a risk management
analysis of this project:
I want you to undertake this task as it will give you significant insight into the store’s
operations, it will ensure a smooth transition for Hurley’s Café staff into the MacVille
family and will encourage you to give ongoing support for our risk management
initiatives.
I would like you to approach this task in three stages and meet with me at the end of
each phase to review your work and discuss your plans for the subsequent phases.
The three stages in this risk management task will include:
1. Review.
2. Analyse and plan
3. Monitor
Your primary risk management focus is directed to the ongoing operations of the
Toowoomba café. The strategic and investment risks of this project are being
managed by the Board. To this end, you are to consider any risks that could impact
on human resources management, financial operations, WHS, our supply chain and
the local governance and overall compliance issues.
MacVille has agreed to employ all existing staff at Hurley’s Café on three months’
probation. The current supervisor of Hurley’s, James Mansfield, has been offered the
position of 2nd In Charge and he has accepted.
While settlement on the purchase of the business is not for another few weeks, the
seller has agreed to grant us full access to the store’s operational processes and
store information. You should liaise weekly with the Finance, Audit and Risk
Management (FARM) Committee here at head office concerning the marketing,
finance and store management functions that you are investigating. I will set up a
regular meeting for you.
Head office has a report on a similar expansion conducted by the NSW team that
may help you in your research. You may need to review other statistical information
and engage specialists to help you with your investigation. The legal firm Goldsmith
Partners are advising MacVille on the Hurley’sCafé acquisition and would be
available to help you with legal or any compliance issues.
The landlord of the shop in Toowoomba, Ron Langford, is also a local councillor and
has offered his assistance in getting established in Toowoomba. He has offered his
availability for email address for correspondence.
When you have finished your report, please name it according to our document
naming conventions and send it through. Once I have received and discussed your
risk review report, we can move onto the next stage of the risk management process.
Regards
P.Kinski
2. Write a report for the CEO (your assessor) that addresses the following:
a. The effectiveness of the MacVille Risk Management Framework in supporting the
principles and processes of risk management, set out in the risk management
standard AS/NZS ISO 31000:2009. Outline the purpose and key elements of the
standard in your discussion.
MacVille has agreed to employ all existing staff at Hurley’s Café on three months’ probation.
The current supervisor of Hurley’s, James Mansfield, has been offered the position of 2nd In
Charge and he has accepted.
While settlement on the purchase of the business is not for another few weeks, the seller has
agreed to grant us full access to the store’s operational processes and store information. You
should liaise weekly with the Finance, Audit and Risk
ISO 31000 is a family of standards relating to risk management codified by the International
Organization for Standardization.
The purpose of ISO 31000:2009 is to provide principles and generic guidelines on risk
management.
ISO 31000 seeks to provide a universally recognised paradigm for practitioners and
companies employing risk management processes to replace the myriad of existing
standards, methodologies and paradigms that differed between industries, subject matters
and regions.
b. Identify and describe the scope of risk management required in your role.
Scope of risk management:
Project – MacVille to expand their operations in Queensland and purchase and rebrand
an existing cafe in Toowoomba.
Business unit – MacVille cafes Queensland.
Risk in relation to functions – human resources management, financial operations, WHS,
supply chain, local governance and compliance issues.
c. Identify and describe the critical success factors, goals or objectives for
areas included in the scope.
Goals – should include some of the following:
i. To appropriately manage the risks involved with the operation of the
Toowoomba store.
ii. To give the new manager significant insights into the store’s operations.
iii. To ensure there is a smooth transition to the MacVille systems.
iv. To encourage the new manager to give ongoing support for risk
management.
d. Identify relevant internal and external stakeholders, their role in the risk
management process, and any issues or concerns they have raised.
Complete the Table of Stakeholders Template (provided in Appendix 3 of this
task) and attach to your report.
A SWOT analysis measures a business unit, a proposition or idea; a PEST analysis measures a market.
A SWOT analysis is a subjective assessment of data which is organized by the SWOT format into a logical
order that helps understanding, presentation, discussion and decision-making. The four dimensions are a
useful extension of a basic two heading list of pro's and con's
SWOT analysis can be used for all sorts of decision-making, and the SWOT template enables proactive
thinking, rather than relying on habitual or instinctive reactions.
The SWOT analysis template is normally presented as a grid, comprising four sections, one for each of the
SWOT headings: Strengths, Weaknesses, Opportunities, and Threats. The free SWOT template below
includes sample questions, whose answers are inserted into the relevant section of the SWOT grid. The
questions are examples, or discussion points, and obviously can be altered depending on the subject of the
SWOT analysis. Note that many of the SWOT questions are also talking points for other headings - use
them as you find most helpful, and make up your own to suit the issue being analyzed. It is important to
clearly identify the subject of a SWOT analysis, because a SWOT analysis is a perspective of one thing, be
it a company, a product, a proposition, and idea, a method, or option, etc.
SWOT analysis is commonly presented and developed into a 2x2 matrix, which is shown and explained
within the SWOT analysis matrix section.
The SWOT analysis is an extremely useful tool for understanding and decision-making for all
sorts of situations in business and organizations. SWOT is an acronym for Strengths,
Weaknesses, Opportunities, Threats. Information about the origins and inventors of SWOT
analysis is below. The SWOT analysis headings provide a good framework for reviewing
strategy, position and direction of a company or business proposition
Completing a SWOT analysis is very simple, and is a good subject for workshop sessions.
SWOT analysis also works well in brainstorming meetings.
Use SWOT analysis for business planning, strategic planning, competitor evaluation,
marketing, business and product development and research reports. You can also use SWOT
analysis exercises for team building games.
Note that SWOT analysis is often interpreted and used as a SWOT Analysis 2x2 Matrix,
especially in business and marketing planning.
In addition to this 2x2 matrix method, SWOT analysis is also a widely recognized method for
gathering, structuring, presenting and reviewing extensive planning data within a larger
business or project planning process.
See also PEST analysis, which measures a business's market and potential according to
external factors; Political, Economic, Social and Technological. It is often helpful to complete a
PEST analysis prior to a SWOT analysis. In other situations it may be more useful to
complete a PEST analysis as part of, or after, a SWOT analysis. See also Porter's Five
Forces model, which is used to analyse competitive position.
As a more general guide, here is a free SWOT analysis template worksheet (doc file), and the
same free SWOT analysis tool (pdf format).
If you have difficulty opening the above doc file here are two other formats:
SWOT Analysis Template doc file using table format instead of text-boxes (portrait
layout)
SWOT Analysis Template doc for Apple Mac
f. Describe the methods of research that you used to complete your PEST and
SWOT analysis. For example, how you approached the simulated business
information; legislation, regulations, etc.; and any other information or
research on risk that applies to the scope of your report.
3. Other research information I have used are:
a. Site visit with James Mansfield – primary data: store operations (fit-out, cash handling,
promotions, employment, water usage).
b. Interview with Ron Langford – primary data: external environment (by-laws, government
legislation, economic, expansion options, competition, technology plans).
c. Extract from Toowoomba regional council – secondary data: economic indicators (tourist
numbers, unemployment, population growth, regional growth).
d. Extract from MacVille NSW – secondary data: key problems (problems with acquiring and
re-branding existing stores).
Web analytics refers to gathering and analyzing usage data to gain insights into consumer
actions and attitudes. Tools such as Web Analytics and Omniture have made it possible for
companies to adopt a real data driven approach to
Understanding usage patterns to optimize the experience for the user. In the case of
gamification, it is very useful to know the impact on player behavior to adjust and optimize the
strategy as needed
Brainstorming is a tool for creative problem solving, wherein a group of people come together to
contribute ideas spontaneously. It is particularly useful when you want to break out of stale,
established patterns of thinking, so that you can develop new ways of looking at things. When a
interdisciplinary product team brainstorms to come to a common vision of the solution, it helps
get buy-in for the chosen solution
A focus group is a qualitative research technique where a group of individuals are asked their
opinions, perceptions, beliefs, attitudes or practices regarding a product, service or concept. It is
important to pay attention to group dynamics when conducting a focus group since the loudest
voice may dominate the conversation and drown out other opinions
WEEK 2
e. Complete the analysis of risk for the scenario by summarising the scenario
and identifying a list of risks to the project.
i. Manager two hour drive to and from weekly manager’s meeting – could lead to
physical injury.
ii. Unstable and broken chairs – customers injured; compliance breach and
customer suing, reputation loss.
iii. Carpet that was worn through was simply taped over with gaffer tape –
compliance breach and customer suing, reputation loss.
iv. No established process for dealing with injuries happening at work – staff need
a quick and organised response to injuries; staff work loss, unions suing,
reputation loss.
i. Impractical to deliver fresh pastry from the company’s central bakery plant in
timely manner – brand loss, quality service loss.
ii. Supply of company branded supplies – brand loss.
4. Submit your report as per the specifications below. Be sure to keep a copy for your
records.
A risk review report, including a completed table of stakeholders
Email communication to stakeholders
Summary notes from your meeting with the CEO.
5. After you have developed your report, write an email that is intended for relevant
stakeholders (identified in Step 2). Your email should clearly ask stakeholders for
input, include a list of risks you have identified and invite them to assist in
identifying any additional risks.
I am asking my stakeholders for their feedback regarding the current status of risk management
and what else the team needs to consider when addressing the risks associated with Mac Ville
Café opening a store in QLD.
v. Manager two hour drive to and from weekly manager’s meeting – could lead to
physical injury.
vi. Unstable and broken chairs – customers injured; compliance breach and
customer suing, reputation loss.
vii. Carpet that was worn through was simply taped over with gaffer tape –
compliance breach and customer suing, reputation loss.
viii. No established process for dealing with injuries happening at work – staff need
a quick and organised response to injuries; staff work loss, unions suing,
reputation loss.
iii. Impractical to deliver fresh pastry from the company’s central bakery plant in
timely manner – brand loss, quality service loss.
iv. Supply of company branded supplies – brand loss.
6. Submit your report as per the specifications below. Be sure to keep a copy for your
records.
A risk review report, including a completed table of stakeholders
Email communication to stakeholders
Summary notes from your meeting with the CEO.
Audience Communication Person
When
Stakeholders method responsible
Thank you all for your time and input into our company.
Regards
Joyce kemei
7. Send the email to the CEO (your assessor) for review and request a meeting to
discuss identified risks and further risk management processes.
To: CEO
Regards,
Joyce kemei
8. Meet with the CEO to:
a. discuss your findings, particularly your understanding of the critical success factors
and goals
9. In dot-point form, summarise your discussion with the CEO. This should include any
recommendations they made to you.
Discuss the finding
Explained the risk management process
Discussed how to communicate with stakeholders
Ask for additional risk input
Provide written policy approved by CEO
Approved by CEO purchase of a new safe
Buy of new furniture money allocated by CEO
Storage tanks bought to collect rain water
For this task you are to analyses the risks you identified in the simulated business scenario to
assess the likelihood and consequence of risks, evaluate and prioritize risks, and determine
options for treatment. You are also required to develop a risk management action plan for the
treatment of risks and communicate it to relevant stakeholders.
Assessment description
For the MacVille Pty Ltd simulated business scenario provided, you are required to assume
the role of Brisbane store Assistant Manager, Ash, who has just been promoted to be
Manager of a new store. Ash has been tasked with conducting a risk management analysis of
this new venture.
Procedure
Part A
1. Review the MacVille simulated business scenario information and documentation
provided in the Appendices of this task and in Assessment Task 1.
I have reviewed the MacVille business scenario provided to me.
2. Develop a report for the CEO (your assessor) that includes the following:
a. For each risk (i.e. the four identified in the scenario for this task), assess the
likelihood of the risk occurring.
Below are the risk taken from this scenario on appendix 1, you will need to state the likelihood
of the event by using the risk matrix below. The different likelihood are:
Rare
Unlikely
Possible
Likely
Almost certain
Likelihood:
● Banking risk – theft of cash left on premises –
● Manager’s travel risk –physical injury –
● By-law compliance risk –reputation/brand loss and fines –
● Loss of brand recognition risk – brand non-compliance of staff not wearing the
MacVille uniform, or altering MacVille processes and service expectations –
Consequence:
Banking risk – theft of cash left on premises –
Manager’s travel risk –physical injury –
By-law compliance risk –reputation/brand loss and fines –
Loss of brand recognition risk – brand non-compliance of staff not wearing the
MacVille uniform, or altering MacVille processes and service expectations –
c. Develop a risk matrix to assist in prioritising the treatment of the identified
risks, including numerical values (e.g. risk matrix in the Student Workbook).
You will need to rate the below 4 risk from 1 to 4 stating which one needs number 1 priority,
then 2 and so on. The rating will depend on the likelihood and consequence of the event
you have rated for question 2A and 2B
Example if you said the likelihood of the event was almost certain and the consequence was
severe then you would rate this as number 1.
Banking risk – theft of cash left on premises –3
Manager’s travel risk –physical injury – 4
By-law compliance risk –reputation/brand loss and fines –2
Loss of brand recognition risk – brand non-compliance of staff not wearing the
MacVille uniform, or altering MacVille processes and service expectations – 1
Once you have found the likelihood and consequences for all 4 risk, you will need to add
those on the below risk matrix.
For example; a car accident was likely and the consequence was severe. You would write
car accident as per below.
Consequence
Moderate
Minimal
Severe
Likelihood
Minor
Major
Almost certain Loss by
brand
recognition
Possible
Unlikely Management
risk
d. Once you have prioritised the risks, for each, outline at least two suitable
options for treatment.
Banking risk – theft of cash left on premises:
a) Change banks to a closer.
b) Changing of password
Manager’s travel risk – physical injury:
a) Take out travel insurance for your manager’s to prevent any injury
b) Provide correct and more secure mode of transport
By-law compliance risk –reputation/brand loss and fines:
a) Install a water tank for store use and change to native plants.
b) Introduce water saving devices – dual flush toilet, 5–6 star rated (WELS) dishwasher.
c) Change work practices – wash fruit and vegetables in still water, only run dishwasher
when full, select economy cycle if only a light wash required.
Loss of brand recognition risk – brand non-compliance of staff not wearing the
MacVille uniform, or altering MacVille processes and service expectations:
WEEK 4
e. Include an explanation of the process you used to identify risks and assess
likelihood, consequence and priority. Also include an explanation of why the
options you have suggested for treating the risks are:
i. likely to be effective
ii. Feasible for the organisation.
5 steps of risk management”.
Step 1: Identify the Risk. You and your team uncover, recognize and describe risks that
might affect your project or its outcomes. There are a number of techniques you can use to
find project risks. During this step you start to prepare your Project Risk Register.
Step 2: Analyze the risk. Once risks are identified you determine the likelihood and
consequence of each risk. You develop an understanding of the nature of the risk and its
potential to affect project goals and objectives. This information is also input to your Project
Risk Register.
Step 3: Evaluate or Rank the Risk. You evaluate or rank the risk by determining the risk
magnitude, which is the combination of likelihood and consequence. You make decisions
about whether the risk is acceptable or whether it is serious enough to warrant treatment.
These risk rankings are also added to your Project Risk Register.
Step 4: Treat the Risk. This is also referred to as Risk Response Planning. During this step
you assess your highest ranked risks and set out a plan to treat or modify these risks to
achieve acceptable risk levels. How can you minimize the probability of the negative risks as
well as enhancing the opportunities? You create risk mitigation strategies, preventive plans
and contingency plans in this step. And you add the risk treatment measures for the highest
ranking or most serious risks to your Project Risk Register.
Step 5: Monitor and Review the risk. This is the step where you take your Project Risk
Register and use it to monitor, track and review risks.
Risk is about uncertainty. If you put a framework around that uncertainty, then you effectively
de-risk your project. And that means you can move much more confidently to achieve your
project goals. By identifying and managing a comprehensive list of project risks, unpleasant
surprises and barriers can be reduced and golden opportunities discovered. The risk
management process also helps to resolve problems when they occur, because those
problems have been envisaged, and plans to treat them have already been developed and
agreed. You avoid impulsive reactions and going into “fire-fighting” mode to rectify problems
that could have been anticipated. This makes for happier, less stressed project teams and
stakeholders. The end result is that you minimize the impacts of project threats and capture
the opportunities that occur.
3. Develop an action plan (you may use the Risk Management Action Plan template
provided in Appendix 3 of this task) for implementing risk treatment and attach it
to your report.
You will need to fill in the below action plan with details about the risk level and who is
responsible. Look at the risk matrix below and see where your 4 risk are rated from
question 2C and give them a rating of Low, Medium, High or Extreme.
Risk management plan
Assess
Risk risk Controls Monitoring Timelines Responsible
(L,M,H,E)
Banking risk – Medium 1. Insurance on Store management 1. Insurance on ‘cash on premises’ Accounting
theft of cash left ‘cash on supervision. – pre-settlement. manager
on premises premises’. Regular staff training on 2. Open an account with closest
2. Open an account policy and procedures. bank – pre-settlement.
with closest bank. Head office check of 3. MacVille Policy and procedure
3. Policy and banking records. on bank daily implemented –
procedure Opening week.
requirement to 4. Staff training on policy and
bank daily. procedures – Opening week.
Manager’s travel Extreme?? 1. Management ● CEO supervision 1. Management meetings to finish Coe supervisor
risk – physical meetings to finish ● Toowoomba 3:00 pm – pre-settlement.
injury 3:00pm manager CEO 2. Install teleconferencing – within
2. Install authorized letter to the next 6 months.
teleconferencing leave at 3:00 pm. 3. Management training shift to
3. Management ● Self-monitoring by morning half day sessions – Pre-
training shift to the manager settlement.
morning half day 4. Authorized letter – pre-
sessions. settlement.
By-law High 1. Apply for time to ● Store management 1. Apply for time to ‘Make good’ – Store management
compliance risk – ‘Make good.’ supervision. pre-settlement. supervisor
reputation/brand 2. Policy and ● External audit by 2. New written policy and
loss and fines procedures to specialist. procedures to change work
change work ● Internal company practices – pre-settlement.
practices. audit. 3. Install water saving devices
3. Install water (native plants, tank, dual flush
saving devices toilet systems, 5–6 star (WELS)
Assess
Risk risk Controls Monitoring Timelines Responsible
(L,M,H,E)
Loss of brand low 1. Create a service ● CEO to monitor 1. New policy on uniforms – within CEO
recognition risk – expectation document ● Audit for risk and the next 2 weeks
brand non- to advise all staff what compliance 2. New policy on procedures
compliance of is expected regarding service expectations – 2
● Provide uniform to
staff not wearing 2. Staff must wear weeks
all staff
the MacVille uniform at all times
● Monitor staff on 3. Provide uniform to all staff as soon
uniform, or
3. create a policy and service expectation as possible – within 3 weeks
altering MacVille
procedures about
processes and
uniform for all staff at
service
MacVille
expectations
4. Communicate your analysis to the Board of Directors by submitting your risk analysis report, along with your
risk management plan, to the CEO (your assessor) for internal distribution.
I have communicated to the Board of Directors (my assessor) my risk analysis report and the risk management plan.
Part B
1. Implement your risk management treatment of your identified risk, such as decreased brand recognition, in
accordance with the requirements provided to you by the CEO (your assessor). You will need to discuss and
agree with your assessor how to provide evidence of your implementation.
I have discussed with my assessor how we will implement the risk management treatment of one of the key risk. We have
both agreed that this will be implemented in our company as soon as possible.
Consequence
management
treatment
Moderate
Likelihood
Minimal
Severe
Minor
Major
risk
Almost certain
Possible By law
compliance
Unlikely By manager
travel risk
Ronita
Manager
21/11/2016
Appendix 1 – Scenario – MacVille Pty Ltd simulated business
Background
The MacVille Board has reviewed the previous report you developed, and has requested
further information for four of the identified risks, including options for reducing the risk
levels. These risks are as follows:
● Loss of brand recognition risk – brand non-compliance of staff not wearing the
MacVille uniform, or altering MacVille processes and service expectations.
Timelines to consider are based on risk priority levels and include the following:
● Pre-settlement – date of legal transfer of the business.
Develop a report for the Board of Directors that examines these risks and describes ways
that each can be treated, and forward a copy of your report to the CEO to table at the next
Board meeting.
● He also said that the Toowoomba Council water patrols meant that it is likely
that stores not complying with the by-law would be discovered.
● Further feedback from Paula included that the water compliance risk was one
where significant time and resources would be required and the Board would
view it having moderate consequences for MacVille’s cafés in Queensland.
She also indicated that while the Board views the risk of a serious accident
unlikely, any potential risk that could result in the death of an employee would
have a catastrophic consequence.
Brainstorming ideas
Looking at the hierarchy of control, the senior management team were able to give you
some good brainstorming ideas to pursue. These include the following.
● Making it a company policy to bank every day and eliminate the need to carry
overnight.
● Install a teleconferencing system.
● Give the manager an excusal letter allowing them to leave any meeting at no later than
3.00pm every day.
● Replace the dishwasher with one that has a 5–6 star (WELS) rating.
For the MacVille Pty Ltd simulated business scenario provided, you are required to assume
the role of Brisbane store Assistant Manager, Ash, who has just been promoted to be
Manager of a new store. Ash has been tasked with conducting a risk management analysis
of this new venture.
For this task, you are to review the implementation of the risk management action plan you
developed in Assessment Task 2 against the simulated business information provided in this
task. Then, you will need to prepare a monitoring report evaluating the outcomes of the
action plan and risk management process.
Procedure
2. Develop a report for the CEO (your assessor), which examines the ongoing
implementation of the risk management action plan.
My Plan includes:
Banking risk – theft of cash left on premises:
Could be made more effective by 100% compliance with the daily banking directive and
removal of expensive insurance on overnight cash on premises.
Manager’s travel risk –physical injury:
CEO should provide an excusal letter to ensure the manager leaves at the
appropriate time.
Loss of brand recognition risk – brand non-compliance of staff not wearing the
MacVille uniform, or altering MacVille processes and service expectations:
Implementation:
● The installation of dual-flush toilets were planned for completion six months after
settlement, and although the dual-flush toilets have been ordered and are in stock,
they cannot be installed due to the backlog of work by district plumbers.
● The five-star rated (WELS) dishwasher was installed by the supplier within the six-
month timetables planned.
● The application to ‘make good’ by Goldsmith Partners on behalf of MacVille was
accepted by the Toowoomba City Council.
● There has been one internal audit arranged by the store.
Loss of brand recognition risk – brand non-compliance of staff not wearing the
MacVille uniform, or altering MacVille processes and service expectations:
● All the original staff members are wearing the MacVille uniform. However, these
original employees are now responsible for directly supervising new employees. The
original staff members are not explaining the uniform requirements to new employees
and are not delivering any warnings for uniform non-compliance.
● As a result, there has been an increase in uniform non-compliance.
Outcomes:
Banking risk – theft of cash left on premises – initially rated as Could be made more
effective by 100% compliance with the daily banking directive and removal of expensive
insurance on overnight cash on premises.
Now minor due to insignificant consequence (insurance cover) and ‘unlikely’ likelihood
because cash rarely kept on the premises.
Manager’s travel risk – physical injury – initially rated as CEO should provide an
excusal letter to ensure the manager leaves at the appropriate time.
And now this will become low. The consequence is minimal now and the likelihood is
reduced to rare with the change in travel time.
By-law Compliance risk – reputation/brand loss and fines – initially rated as the plants
have been changed to natives that require minimal water as planned now minor due to
unlikely likelihood with the installed water saving devices and processes.
Loss of brand recognition risk – now high risk due to increased likelihood of new staff not
wearing the uniform and original staff not communicating the importance of upholding the
MacVille brand. The likelihood is ‘likely’ and the consequence is moderate due to new staff
who are not aware of the uniform policy.
Evaluation:
Risk Matrix
Consequence
Moderate
Minimal
Severe
Likelihood
Minor
Major
Almost certain
Possible
Rare Managers
travel risk
Implementation information
It has now been six months since you delivered your risk management action plan.
In accordance with the action plan, an external audit was completed and has been presented to the
MacVille Board. The audit investigated the status of the planned actions on the risks identified.