Ulin Travel.

Co
Core Competencies

Happines Good Attitude Team Work Safety and Amenity

CSO.A2 IU.B1 TW.A4 CO.A4

1. Happiness
Friendly service for tourists according to their wishes
2. Good attitude
A good employee always understand and has willingness to know how the customer
condition and give friendly characteristic to all customer.

3. Team Work
Truly values others input and ability, eager to learn from others.

4. Safety and Amenity

Willing to make sure everything goes according to operating standards to minimize errors

Job Analysis
Job ID OPMUTA1 Date 26/09/2018
Job Title Outdoor Pursuit Created By COO
Manager
Job Class Chief Approved By CEO
Job Division Outdoor Pursuit Revised Date 30/09/2018
Manager

Summary of Job Description

Inquire about and create the representative also the activites for the client

Task and Performance Indicator

Task Performance Indicator

1. Recruiting, manage and develop the Every hired employee placed and work
 employee effectively with superrior performance

2. Guarantee the security controls the realization of security for workers and
customers, in understanding with pertinent
directions

3. Develop new activities each Every 2 weeks there’s always brand new
activities and event

4. Make a strong relationship Make a solid relationship with director,

volunteer, chief and costumers

5. Make an educational materials based Get ready understanding into instructive fabric
on the tourism objects agreeing to the subject of tourism that's caught
on by visitors

Authorities

Delegates the Job to : Outdoor Pursuit Manager

Research and Development: Investigate and create the execution of worker and satisfication of
the Tourists

Work Relationship

Horizontal : Tour Guide, Public House Manager, Hotel Manager, Heritage Manager

Vertical

Reports to : Chief Operation Officer

Supervise : Chief Operation Officer

External
 Job Competence Profile
Soft Competencies

Managerial/Leadership Level Description

Makes Complex Plans or Analyses. Systematically

breaks down a complex problem or process into
component parts. Uses several techniques to
Analytical Thinking (AT) A4 break apart complex problems to reach a
solution; or makes long chains of casual
connections.

Relationship Building Builds Rapport. Frequently initiates informal or

(RB) casual contacts at work with associates
A4
or customers. Makes a conscious effort to build
rapport.

Flexibility (FLX) A3 Adapts Tactics to Situation or to Other Response.

Changes own behavior or approach to

suit the situation.

Team Leadership (TL) A3 Expresses Positive Expectations. Expresses positive

expectations of others. Speaks of

team members in positive terms.

Functional Level Description

INTERPERSONAL A3 Understands Meanings. Understands current

UNDERSTANDING (IU) unspoken thoughts, concerns, or feelings;

or gets others willingly to take actions desired by

the speaker.

CONCEPTUAL THINKING A6 Creates New Concepts for Complex Issues.

(CT) Formulates a useful explanation for complex

problems, situations, or opportunities.

Developing Others (DEV) A7 Creates New Teaching/Training. Identifies a training

 or developmental need and designs

or establishes new programs or materials to meet

it.

Organizational A1 Understands Formal Structure. Recognizes or

Awareness (OA) describes (uses) the formal structure or
hierarchy of an organization, "chain of
command," positional power, rules and
regulations, SOP, etc.

Hard Competencies

Item Level Description

Educational Background High Degree or Master In Operation Management

Language High Mastering in English Language and Indonesia

language itself.

Communication Skills High Must be able to speak and write clearly and
confidently, as well as listening with an empathic
and open mind so as to be able to address other’s
needs and concerns.

Technology Skills Low Can use phone, Walkie Talkie and could use CPR

Working Condition

Item Level Description

Physical Environment High Outside with inviting natural conditions.

Physical Effort High Work required a parcel of vitality, too rewuires

requires solid conceptual aptitudes.

Time Works Medium Working time concurring to company working

benchmarks with adequate rest time

Risk Accident Medium Working in tall chance since the put of work is
secure and does confront with unsafe gear.
Recommende to use all of the safety gear
 Job Analysis

Job ID CTOUTA1 Date 26/09/2018

Job Title Chief Technology Created By CEO

Officer

Job Class Chief Approved By CEO

Job Division Technology Officer Revised Date 30/09/2018

Summary of Job Description

Make sure the company using the best and the fastest application,web and technology

Task and Performance Indicator

Task Performance Indicator

1. Make and updating application Make sure the company has application in
google play, iphone store, windows store,
amazon store

2. Ensure technology that supports Guarantee innovation that underpins

communication between staff and communication between staff and buyers
consumers without problems without issues

3. Understanding and make sure the The company always use the brand new
company using up to date technology technology

4. Make Sure The Application and the Once a month always have an update for
technology always up to date technology and application

Authorities
Delegates the Job to : Admins

Decision Making : What kind of Coding

Language will be used for the application and
web and what kind of technology willbe used

Work Relationship
Horizontal : COO, Human Resources, Business
Development, CMO, CFO,

Vertical

Reports to : Chief Execuive Officer

Supervise : Chief Executive Officer

Job Competence Profile

Soft Competencies
Managerial/Leadership Level Description

Sees Basic Relationships. Analyzes relationships

among a few parts of a problem or
Analytical Thinking (AT) A2
situation. Makes simple causal links (A causes B)
or pro-and-con decisions.

Relationship Building Builds Rapport. Frequently initiates informal or

(RB) casual contacts at work with associates
A4
or customers. Makes a conscious effort to build
rapport.

Flexibility (FLX) Adapts Tactics to Situation or to Other Response.

Changes own behavior or approach to
A3
suit the situation.

Team Leadership (TL) Expresses Positive Expectations. Expresses positive

expectations of others. Speaks of
A3
team members in positive terms.

Maintains Clear Communication with Client

Regarding Mutual Expectations. Monitors
Customer Service A2
Orientation (CSO) client satisfaction. Distributes helpful information
to clients. Gives friendly, cheerful

service.

Functional Level Description

 INTERPERSONAL A3 Understands Meanings. Understands current
UNDERSTANDING (IU) unspoken thoughts, concerns, or feelings;

or gets others willingly to take actions desired by

the speaker.

CONCEPTUAL THINKING A6 Creates New Concepts for Complex Issues.

(CT) Formulates a useful explanation for complex

problems, situations, or opportunities.

Developing Others (DEV) A7 Creates New Teaching/Training. Identifies a training

or developmental need and designs

or establishes new programs or materials to meet

it.

Organizational A1 Understands Formal Structure. Recognizes or

Awareness (OA) describes (uses) the formal structure or
hierarchy of an organization, "chain of
command," positional power, rules and
regulations, SOP, etc.

Hard Competencies
Item Level Description

Educational Background Low Senior High School or Associate Degree (D3) are
better

Language High Mastering in English Language and Indonesia

language itself.

Communication Skills High Must be able to speak and write clearly and
confidently, as well as listening with an empathic
and open mind so as to be able to address other’s
needs and concerns.

Technology Skills Low Can use phone, Walkie Talkie and could use CPR

Working Condition
Item Level Description

Physical Environment High Working inside and outside with inviting natural
conditions.

Physical Effort High Work required a parcel of vitality, too rewuires

requires solid conceptual aptitudes.

Time Works Medium Working time concurring to company working

benchmarks with adequate rest time

Risk Accident high Working in tall chance since the put of work is
secure and does confront with unsafe gear. Highly
 Recommended to use all of the safety gear

Job Analysis
Job ID TGUTA1 Date 26/09/2018
Job Title Tour Guide Created By COO
Job Class Chief Approved By CEO
Job Division Tour Guide Manager Revised Date 30/09/2018

Summary of Job Description

Directing the traveler all day long

Task and Performance Indicator

Task Performance Indicator

5. Conduct research on tourist attractions Conduct investigate on traveler attractions to

to be visited be gone to

6. Check the security and cleanliness of The Hotel Room already tidy and safe for the
the Hotels tourists

7. Offer tourism advice Give the tourist advice for next trip or current
trip while they were in the bus

8. Organize and lead tourist visits Leading a/some group tourist

9. Translate and provide information Provide and giving the information of the
based on the place visited current trip to the tourist based on their
language

10. Prepare a report after the trip is Preparing and providing the trip report to be
complete evaluated by the COO

Authorities
Delegates the Job to : Tour Guide

Action In Field: Guiding and solving the tourists

problem on the trip

Work Relationship
Horizontal : Outdoor Pursuit Manager, Public
House Manager, Hotel Manager, Heritage
Manager

Vertical

Reports to : Chief Operation Officer

Supervise : Chief Operation Officer

External

Guiding tourists

Job Competence Profile

Soft Competencies
Managerial/Leadership Level Description

Makes Extremely Complex Plans or Analyses.

Organizes, sequences, and analyzes
Analytical Thinking (AT) A6
extremely complex interdependent systems.

Relationship Building Builds Rapport. Frequently initiates informal or

(RB) casual contacts at work with associates
A4
or customers. Makes a conscious effort to build
rapport.

Flexibility (FLX) Adapts Tactics to Situation or to Other Response.

Changes own behavior or approach to
A3
suit the situation.

Team Leadership (TL) Expresses Positive Expectations. Expresses positive

expectations of others. Speaks of
A3
team members in positive terms.

Acts 5-10 Years Ahead. Anticipates situations 5-10

years ahead and acts to create
Initiative (INT) A8
opportunities or avoid problems.

Functional Level

INTERPERSONAL A3 Understands Meanings. Understands current

UNDERSTANDING (IU) unspoken thoughts, concerns, or feelings;
 or gets others willingly to take actions desired by
the speaker.

CONCEPTUAL THINKING A6 Creates New Concepts for Complex Issues.

(CT) Formulates a useful explanation for complex

problems, situations, or opportunities.

Developing Others (DEV) A2 Gives Detailed Instructions, and/or on-the-job

demonstrations. Tells how to do the task,

makes specific helpful suggestions.

Organizational A1 Understands Formal Structure. Recognizes or

Awareness (OA) describes (uses) the formal structure or
hierarchy of an organization, "chain of
command," positional power, rules and
regulations, SOP, etc.

Hard Competencies
Item Level Description

Educational Background Very High Master In Programming

Language High Mastering in English Language and Indonesia

language itself.

Communication Skills Low Since it fair work to progress the company

innovation, it fair must be more more astute

Technology Skills High Can use C+, JAVA, HTML, Phyton and alsohave own
coding application

Working Condition
Item Level Description

Physical Environment High Working inside and outside with inviting natural
conditions.

Physical Effort Low Work does not require a part of vitality, it fair
requires solid conceptual abilities.

Time Works High Working time agreeing to company working

guidelines with extra work time, sufficient
adequate rest time

Risk Accident Low Working Full Indoor in the office