29-Apr-2010

Cuong Ho Duc
support.cmms@vietsov.com.vn
Vietsovpetro Joint Venture
105 Le Loi Str

Vung Tua Vietnam

We would like to thank you for your purchase of Oracle products and services through an Oracle distributor Crown
Systems (S) Pte Ltd, and assure you that Oracle Support Services is committed to protecting the investment you have
made.

If you are new to Oracle Support Services, please visit our website at http://www.oracle.com/support where you will
find information to assist you, including service descriptions, technical support policies, support news and events,
and internet seminars.

Depending on the licenses you have purchased, you should access Oracle support through one of the following
web-based customer support systems:

Recently Acquired products, Support resources may vary depending on the licenses you have purchased. Oracle has
announced the intention or has completed the acquisitions of several companies, recently, to build-out our
world-class portfolio of products, to address vertical industry needs, geographical coverage, and to provide many
other advantages to our customers. Those acquisitions are in varying degrees of completion and integration.

To access the appropriate support portal please go to: http://www.oracle.com/support/support-integration.html

My Oracle Support, for all Oracle programs.

To access My Oracle Support please go to https://support.oracle.com

To register for My Oracle Support, please use your Customer Support Identifier (CSI) number 16701424. If you
are already a registered user, please add the CSI number(s) below to your existing My Oracle Support user profile
(click on 'Profile' then add the CSI under Support Identifiers and Privileges).

As the technical contact for Vietsovpetro Joint Venture, you are the person designated within your organization who
may contact Oracle Support Services to resolve technical issues. If your order with Oracle allows international
deployment of licenses to your subsidiaries and related companies outside the ordering country please communicate
the relevant CSI number(s) above to persons in those countries who will be technical contacts with Oracle.

Please record your assigned Customer Support Identification (CSI) number(s). Your CSI number identifies your
organization, license information, and service level to Oracle Support Services.

Service and License Details

Service Start Date Service End Date Service Level

27-FEB-2010 26-FEB-2011 Software Update License & Service Partner Support

Order Number: 82589

Licensed Program Quantity
Primavera P6 Professional Project Management - Application User Perpetual 3

Oracle will contact you directly approximately 90 days before your support expires to send your support renewal
quotation for the following year. The Support Renewal Fee for these licenses will be SGD .

If you are not the designated technical contact, or you require assistance, please call your local country Support
Hotline, which can be found at http://www.oracle.com/support/contact.html.

Sincerely,
Oracle Support Services