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Kultur Dokumente
ENGINEERING FACULTY
Department of Industrial and Systems Engineering
FINAL TEST
INTERNAL
MODERATOR: B Morar ___________ 20 March 2015
Signature Date
EXTERNAL
MODERATOR: Edu Aggenbach ___________ 24 March 2015
Signature Date
INSTRUCTIONS TO CANDIDATES
1. Answer all questions.
2. Hand in question paper with your answer book(s).
Page 1 of 3 25 May 2015 FINAL (TEST3)
QUESTION 1
(a) Explain what information systems are highlighting its variation from a
‘management information system’ (MIS). (2)
(b) Illustrate the four traditional MIS systems showing their management level
structure. (2)
(c) In contrast to question 1 (b), list the new type of information system in
existence. (4)
[40]
QUESTION 2
(b) Industrial engineering (IE) has in the present day applied the capabilities of
information technology (IT) by integrating business processes and workflow
with IT in an effort to improve the way work is done today. Discuss the
following in relations to IE and IT symbiosis.
Page 2 of 3 25 May 2015 FINAL (TEST3)
1) Discuss how Kurstedt’s management systems model has achieved this.
(10)
[25]
QUESTION 3
(a) Discuss the reasons why Business process management suffered two
limitations how business process redesign / reengineering resolved this.
(4)
(b) BPR in information systems, works on the premise of ‘managing the process’
within organisations as opposed to managing functions. Give six detailed
justifications of the benefits of this. (6)
(c) BPR devised five critical generic process design factors necessary in the
developmental stage of organisational process design / redesign. Give a
detailed outline of these design factors. (5)
[20]
Page 3 of 3 25 May 2015 FINAL (TEST3)
QUESTION 4
(a) Describe briefly the correlation between business strategy and BPR. (5)
(b) Discuss five comprehensive reasons why traditional financial measures are
insufficient in today’s performance measurement of organisations. (5)
(c) “When process redesign has been undertaken in the past, it was typically
done with the objective of simply "rationalizing" the process i.e. eliminating
obvious bottlenecks & inefficiencies, without any particular business vision or
context in mind. An example is where industrial engineering adopted
Taylorism - "work simplification". The need to move from task to task
rationalization to redesign of entire processes with a specific business vision
and related process redesign objectives in mind was needed.”
[15]
TOTAL: [100]