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+1-808-728-0608 | ella.d.arana@gmail.


Ella Mae Arana


Professional Experience Skills

Digital Developer 03/2018 – 12/2018 Javascript PHP

Honolulu Star-Advertiser (Oahu Publication) Honolulu, HI HTML 5 Jira
● Built mobile responsive websites as per project requirement. CSS3 SCSS
● Developed and managed campaigns with CRM application and automated workflows. MySQL Git
● Provided technical support to all escalated cases and documented descriptive troubleshooting steps
to knowledge base. React Node.js
● Ensured high level of customer satisfaction by providing quality customer support. Wordpress MS Excel
● Practiced incident reporting using JIRA and a must to clearly articulate the issues on docs.
● Engaged in blackbox testing of mobile and web applications for improved performance & usability.

Purchasing Assistant 05/2016 – 11/2016

SAIC (Science Application International Corporation) Honolulu, HI Education &
● Assisted in federal government procurement activities such as purchase order acknowledgement,
posting vendor activities in ERP, RFQs, RFPs, and closing out of orders. Certification
● Resolved shipping discrepancies including coordination with dispatch carriers and following up for
on-time delivery. Improved on-time delivery by 10%.
● Processed Pcard transactions and liaised with accounting on reconciliation of invoices and vendor 09/2017 – 12/2017
Honolulu, Hawaii
Top coding bootcamp focused
Document Controller 07/2014 – 08/2015 on Full-Stack Javascript Web
Specialist Services Abu Dhabi, U.A.E. Development
● Coordinated the management of document revision and distribution to office & field engineers with
● Performed extensive data entry for document logs and monitoring. Xavier University
● Provided administrative support to management, assisted in corrective action reports & minutes. 10/2009
● Assisted managers in contract administration, corrective actions report monitoring and meeting Philippines
minutes. Bachelors of Science in
Management Accounting
Procurement Clerk 05/2012 – 05/2014
Al Yamamah Heavy Equipment Dubai, U.A.E.
● Coordinated compliance on product shipment regulations for Dubai customs and performed general Supply Chain
administrative support.
● Managed SAP system for all order entry, product / inventory and vendor management such as price Fundamentals
changes, vendor set-up, new product setup, PO entry and etc. 05/2016
● Integrated MS Excel with ERP for spreadsheet form of orders, reports and other data entry. MIT - edX
● Acted as the single point of contact for international and local customers & suppliers for order Online Certification of Supply
fulfillment and maintained a good business relationship. Chain design, dynamics,
● Worked closely with sales, finance and store for order reconciliation. technology & systems.
*Introduction to LEAN
Technical Support Representative 10/2010 – 11/2011
Barnes & Noble - Teletech Company Cebu, Philippines
● Resolved problem efficiently and satisfactorily over the phone, e-mail and chat.
● Managed SAP customer support tickets, payment plans and ensured proper documentation.
● Troubleshoot Network and Connectivity issues with multiple devices & platforms.