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Polycom IP-320/330/550/560/650/670 Search

Contents Knowledgebase
1) This document is now obsolete.Please use our
OnSIP
Polycom Boot Server.
Getting Started Guide
1.1) Prerequisites
Phones, Routers and
1.2) Step 1: Gather information for each user. Devices
1.3) Step 2: Log into your Polycom phone through Compatibility Guide
a web browser.
Purchasing Guide
1.4) Step 3. Enter your user information from Step
1.
Phone Configuration
Generic SIP Phone
1.5) Step 4. Configure Outbound Proxy
Configuration
1.6) Step 5. Confirm that you have disabled all
How to use 'Lines'
Network Address Translation (NAT) settings.
on VOIP Phones
1.7) Step 5. Confirm that your phone is registered. NAT and Firewall
Traversal
Recommendation
This document is now obsolete. Outbound Proxy
Recommendation
Please use our Polycom Boot Server. Aastra
Asterisk
Prerequisites Cisco
Counterpath
Polycom now allows public download of documentation and software at: Droid Applications
http://www.polycom.com/usa/en/support/voice/voice.html Express Talk (NCH
Swift Sound
Phone network configuration completed. Express Talk)
Grandstream
The following instructions assume your phone has successfully booted and completed network iPhone Applications
configuration including obtaining valid IP addresses for itself, an IP gateway and DNS servers either via Linksys
DCHP, manual or other means (refer to your Polycom Administrator's Guide) and that your phone is Mitel-5220
running with factory defaults. Nokia
Panasonic Phones
To obtain the IP address of your current phone, hit the menu button, then choose status, network, and
Polycom
finally TCP/IP parameters. For the 320 and 330 phones, you may need to use the face buttons to scroll
Polycom Boot
down to display the IP information on the screen. Server
Polycom IP-
Phone is running SIP software release 2.2.2 or better*. 301/501/601
Polycom IP-
*Note: We have run into problems with call quality with 2.2.2 and recommend avoiding it for now. 320/330/550/560/
650/670
You can find the SIP software version your phone is currently running by using the "Menu" button on Polycom Messages
your phone and navigating to Status -> Platform -> Application -> Main. If you are running a version Button
prior to 2.2.2, please upgrade your phone's software before proceeding (refer to your Polycom Polycom Multiple
Administrator's Guide). Contacts
Registration Bug
Polycom Previous
Step 1: Gather information for each user. VoIP Software
Versions
Each user has a set of credentials which will be needed to configure each phone. For each phone that Download
you are configuring, obtain the following: Polycom
Productivity Suite
SIP Address (Address of Record) Polycom Second
SIP Password Line Transfer Bug
Auth Username Polycom Time and
Username Date
Proxy/Domain How to Reset to
Factory Defaults
You can find this information in the user detail pages under the Users tab in the Phone Configuration Polycom Digit Map
- Prepend Area
section. Code

http://www.junctionnetworks.com/knowledgebase/onsip/phones-routers-and-devices/phone-configuration/polycom/polycom-ip-32033055056065[10/28/2010 11:01:08 AM]


Polycom IP-320/330/550/560/650/670 | Junction Networks

Polycom Disabling
Non-Standard
Transfer Method
Sipura
snom
Stromberg Carlson
Unidata
Zoiper Soft Phone
(Win)
Step 2: Log into your Polycom phone through a web browser. ZyXEL
Router Configuration
When your phone is powered on and connected to your LAN, use a browser to navigate to the IP
Troubleshooting
address of your phone. You can find the IP address for you phone by using the "Menu" button on your
Admin Portal
phone and navigating to Status -> Network -> TCP/IP Parameters. Once you have connected you
my.OnSIP
should see a page with the following heading:
Billing
FAQs
Instant Messaging,
Presence and XMPP
API and Web Services
SIP and XMPP Hosting
Agents, Partners and
Resellers
PSTN Gateway

NOTE: These Polycom phones take a long time to reboot. Furthermore, the web server that runs on the Related Topics
phone can take more than a minute to start handling requests even after the phone has apparently fully
rebooted. Polycom IP-301/501/601
Polycom Second Line
Step 3. Enter your user information from Step 1. Transfer Bug
Polycom Messages
Select "Lines" from the top menu bar. Button
You will be prompted for a username and password. Polycom Time and Date
The factory settings should allow you to enter "Polycom" and "456". Polycom Multiple
Contacts Registration
Bug
For most setups, you will need to simply configure "Line 1". If you are trying to configure multiple users
Polycom Productivity
or multiple line appearances, you can repeat the steps below for each of the identities you are
Suite
configuring. Enter the user information from Step 1 above as follows:
Polycom Disabling Non-
Standard Transfer
Method
Polycom Previous VoIP
Software Versions
Download
Polycom Boot Server
How to Reset to Factory
Defaults

Most Helpful
Polycom Time and Date
Polycom Digit Map -
Prepend Area Code
Creating Your First Users
Aastra 5xi (51i, 53i, 55i,
57i, 57i CT)
Adding a new PBX
CounterPath eyeBeam
1.5 (Windows)

Most Popular
OnSIP
What is an SRV Record?
Phone Configuration
Phones, Routers and
Devices
Getting Started Guide
Compatibility Guide

http://www.junctionnetworks.com/knowledgebase/onsip/phones-routers-and-devices/phone-configuration/polycom/polycom-ip-32033055056065[10/28/2010 11:01:08 AM]


Polycom IP-320/330/550/560/650/670 | Junction Networks

Admin Portal
Generic SIP Phone
Configuration
Click to Call - Firefox
Add-on
SIP and XMPP Hosting

Identification

Display Name > Whatever you would like others to see when you call them.
Address > Username
Auth User ID > Auth Username
Auth Password > SIP Password
Label > Whatever you would like to appear on your phone as the name of the line

Server 1

Address > Domain


Port > leave this filed empty
Transport > DNSnaptr
Expires > 600

Click the "Submit" button. It may take a few minutes for your phone to reboot and for the interface to
become available before continuing.

Step 4. Configure Outbound Proxy

Select "SIP" from the top menu bar.


You will be prompted for a username and password.
The factory settings should allow you to enter "Polycom" and "456".

http://www.junctionnetworks.com/knowledgebase/onsip/phones-routers-and-devices/phone-configuration/polycom/polycom-ip-32033055056065[10/28/2010 11:01:08 AM]


Polycom IP-320/330/550/560/650/670 | Junction Networks

Outbound Proxy

Address > sip.onsip.com


Port > leave this filed empty
Transport > DNSnaptr

Step 5. Confirm that you have disabled all Network Address Translation (NAT)
settings.

We handle all NAT related issues. So, make sure to turn off any NAT settings in order for your phone to
communicate properly with our servers.

Select "Network" from the top menu bar.


You will be prompted for a username and password.
The factory settings should allow you to enter "Polycom" and "456".

Scroll to the bottom section block titled "Network Address Translation".

Network Address Translation

Confirm that all three fields are blank.


If they are not, delete the entries and click "Submit".

Step 5. Confirm that your phone is registered.

In the OnSIP User portal, click on the "Users" tab. You will see a green "online" notation next to each
user with a registered phone.

Average: 4.7 (3 votes)

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http://www.junctionnetworks.com/knowledgebase/onsip/phones-routers-and-devices/phone-configuration/polycom/polycom-ip-32033055056065[10/28/2010 11:01:08 AM]


Polycom IP-320/330/550/560/650/670 | Junction Networks

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