412 N Mandan St

Bismarck, ND 58501
701-426-3551 |
atrauger1@gmail.com

AUSTYN TRAUGER
OBJECTIVE To be hired for the crousdsourcing position at Appen.

WORK IT/Exec Assistant September 2017 – August

EXPERIENCE 2018
Eckroth Music, Bismarck, ND
o IT support for the business office and the seven store locations
o Server, internet, and phone support for all branches
o Installation, configuration, and repair of hardware and software
o Social media management and other various marketing needs
o Completion of executive reports and documentation

IT Helpdesk Intern April 2014 – April 2017

MDU Resources, Bismarck, ND
o Provide technical assistance over the phone, by email, and in person
o Installation, configuration, and repair of hardware and software
o Complete escalated security requests and manage user accounts
o Collaboration with other IT departments to resolve tickets
o 4,000 hours on the job
EDUCATION Bachelor of Science, Information Technology Management 2017
University of Mary – Bismarck, ND

Associate in Applied Science, Computer Support Specialist 2015

Bismarck State College – Bismarck, ND

SKILLS o Great communication both written and oral

o Strong troubleshooting and problem research skills
o Great at multi-tasking in a timely manner
o Very detail-oriented and organized
COMPUTER o Windows, MacOS X, Linux, Android, iOS, Windows Server 2012, Office
SKILLS Suite, Adobe Creative Suite, Ableton Live, Active Directory, Group Policy,
RDP, Landesk Remote Mgmt., BMI Trackit, hardware/software encryption,
backup mgmt, Cisco CLI, VMware.
o Active user and marketer on Instagram and Facebook.