Reviewer

1. Scenario:​​ ​Bob​ ​Baldwin

As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the
changes occurring and transforming the workplace. Bob is concerned about the
important OB trends that he can understand and take advantage of in developing and
positioning​ ​his​ ​company​ ​in​ ​the​ ​marketplace.
Bob is considering the idea of implementing telecommuting in Tricky Toys. Which of the
following​ ​is​ ​an​ ​advantage​ ​of​ ​telecommuting?
❏ Reduced​ ​employee​ ​stress
❏ Larger​ ​markets
❏ Greater​ ​demand​ ​for​ ​firm's​ ​products
❏ Enhanced​ ​employee​ ​recognition
❏ Ability​ ​to​ ​recognize​ ​the​ ​value​ ​of​ ​new​ ​information

2. Which​ ​organizational​ ​behavior​ ​perspective​ ​discusses​ ​inputs,​ ​outputs,​ ​and​ ​feedback?

❏ Organizational​ ​learning
❏ Open​ ​systems
❏ Multidisciplinary
❏ Systematic​ ​research
❏ Intellectual​ ​capital

3. According to the open systems view of organizations, _____ is (are) an input for
organizations.
❏ incentive​ ​plans
❏ products
❏ financial​ ​resources
❏ employee​ ​motivation
❏ employee​ ​behavior

4. Organizational​ ​behavior​ ​knowledge:

❏ originates mainly from models developed in chemistry and other natural
sciences.
❏ accurately​ ​predicts​ ​how​ ​anyone​ ​will​ ​behave​ ​in​ ​any​ ​situation.
❏ is​ ​more​ ​appropriate​ ​for​ ​people​ ​who​ ​work​ ​in​ ​computer​ ​science​ ​than​ ​in​ ​marketing.
❏ helps us to understand, predict, and influence the behaviors of others in
organizational​ ​settings.
❏ is​ ​important​ ​only​ ​for​ ​the​ ​managers​ ​of​ ​an​ ​organization.
5. A firm has good associations with its customers, suppliers, and others who provide
added mutual value for the firm. Name the form of intellectual capital that is possessed
by​ ​the​ ​firm​ ​due​ ​to​ ​its​ ​good​ ​associations.
❏ Structural​ ​capital
❏ Intellectual​ ​capital
❏ Human​ ​capital
❏ Knowledge​ ​capital
❏ Relationship​ ​capital

6. Eastern University performs a daily computer search through newspaper articles to

identify any articles about the university or its faculty members. University
administrators use this information to receive feedback about how the public reacts to
university activities. In knowledge management, searching for newspaper articles and
other​ ​external​ ​writing​ ​about​ ​the​ ​organization​ ​is​ ​mainly​ ​a​ ​form​ ​of:
❏ knowledge​ ​acquisition.
❏ grafting.
❏ organizational​ ​unlearning.
❏ knowledge​ ​sharing.
❏ documentation.

7. Which of these organizational behavior trends is corporate social responsibility most

closely​ ​related​ ​to?
❏ Workforce​ ​diversity
❏ Employment​ ​relationships
❏ Information​ ​technology
❏ Globalization
❏ Workplace​ ​values​ ​and​ ​ethics

8. Scenario:​​ ​Allison​ ​Albright

Your roommate, Allison Albright, is a non-business major. When she discovered that you
are taking a course in Organizational Behavior, she was thoroughly confused as to why
one would need to study OB and what it entails. Based on what you have studied, can
you​ ​help​ ​Allison​ ​obtain​ ​knowledge​ ​of​ ​organizational​ ​behavior?
Allison thinks that organization is the same as an organism. However, in the field of
organizational​ ​behavior,​ ​organizations​ ​are​ ​best​ ​described​ ​as:
❏ legal​ ​entities​ ​that​ ​must​ ​abide​ ​by​ ​government​ ​regulations​ ​and​ ​pay​ ​taxes.
❏ physical​ ​structures​ ​with​ ​observable​ ​capital​ ​equipment.
❏ social​ ​entities​ ​with​ ​a​ ​publicly​ ​stated​ ​set​ ​of​ ​formal​ ​goals.
❏ groups​ ​of​ ​people​ ​who​ ​work​ ​interdependently​ ​towards​ ​some​ ​purpose.
 ❏ any​ ​social​ ​entity​ ​with​ ​profit-centered​ ​motives​ ​and​ ​objectives.

9. According​ ​to​ ​the​ ​multiple​ ​levels​ ​of​ ​analysis​ ​anchor:

❏ organizational behavior is mainly the study of how all levels of the organizational
hierarchy​ ​interact​ ​with​ ​the​ ​external​ ​environment.
❏ OB topics typically relate to the individual, team and organizational levels of
analysis.
❏ there are eight levels of analysis that scholars should recognize when conducting
OB​ ​research.
❏ organizational​ ​events​ ​can​ ​be​ ​studied​ ​from​ ​only​ ​one​ ​level​ ​of​ ​analysis.
❏ corporate executives need to understand business ethics from various levels and
perspectives.

10. Employees,​ ​suppliers,​ ​and​ ​governments:

❏ are​ ​organizational​ ​stakeholders.
❏ are​ ​rarely​ ​considered​ ​in​ ​organizational​ ​behavior​ ​theories.
❏ represent​ ​the​ ​three​ ​levels​ ​of​ ​analysis​ ​in​ ​organizational​ ​behavior.
❏ are​ ​excluded​ ​from​ ​the​ ​open​ ​systems​ ​anchor.
❏ are​ ​independent​ ​units​ ​in​ ​an​ ​organizational​ ​set​ ​up.

11. The observable demographic or physiological differences in people, such as their race,
ethnicity,​ ​gender,​ ​age,​ ​and​ ​physical​ ​disabilities​ ​constitute​ ​_____​ ​diversity.
❏ deep-level
❏ internal
❏ surface-level
❏ organizational
❏ reflective

12. Which of the following perspectives of organizational effectiveness argues that

companies take their sustenance from the environment and, in turn, affect that
environment​ ​through​ ​their​ ​outputs?
❏ Stakeholder
❏ Systematic​ ​research
❏ High-performance​ ​work​ ​practice
❏ Organizational​ ​learning
❏ Open​ ​systems

13. The​ ​topic​ ​of​ ​ethics​ ​is​ ​most​ ​closely​ ​associated​ ​with​ ​the​ ​_____​ ​perspective.
❏ stakeholder
 ❏ systems
❏ high-performance​ ​work​ ​practices
❏ open​ ​systems​ ​anchor
❏ contingency

14. Which discipline has provided organizational behavior with much of its theoretical
foundation​ ​for​ ​team​ ​dynamics,​ ​organizational​ ​power,​ ​and​ ​organizational​ ​socialization?
❏ Sociology
❏ Psychology
❏ Economics
❏ Industrial​ ​engineering
❏ Political​ ​science

15. The​ ​open​ ​systems​ ​anchor​ ​of​ ​organizational​ ​behavior​ ​states​ ​that:
❏ organizations​ ​affect​ ​and​ ​are​ ​affected​ ​by​ ​their​ ​external​ ​environments.
❏ organizations can operate efficiently by ignoring changes in the external
environment.
❏ people​ ​are​ ​the​ ​most​ ​important​ ​organizational​ ​input​ ​needed​ ​for​ ​effectiveness.
❏ organizations​ ​should​ ​avoid​ ​internal​ ​conflicts​ ​to​ ​achieve​ ​efficiency.
❏ organizations should be open to internal competition to be able to obtain a
sustainable​ ​competitive​ ​advantage.

16. Out of the generational groups discussed in the textbook, which group has the highest
preference​ ​for​ ​leisure​ ​and​ ​the​ ​lowest​ ​value​ ​of​ ​social​ ​interaction?
❏ Gen-Xers
❏ Gen-Yers
❏ Baby​ ​Boomers
❏ Millennials
❏ Silent​ ​Generation

17. Twice every year, a major car parts manufacturer brings together the production and
engineering specialists from its eight divisions to discuss ideas, solutions, and concerns.
This helps to minimize the 'silos of knowledge' problem that exists in many
organizations.​ ​This​ ​practice​ ​is​ ​primarily​ ​an​ ​example​ ​of:
❏ grafting.
❏ experimentation.
❏ knowledge​ ​sharing.
❏ documentation.
❏ organizational​ ​unlearning.
18. Which​ ​of​ ​the​ ​following​ ​is​ ​an​ ​example​ ​of​ ​globalization?
❏ A​ ​footwear​ ​firm​ ​based​ ​in​ ​San​ ​Diego​ ​opens​ ​a​ ​new​ ​branch​ ​in​ ​Los​ ​Angeles.
❏ A​ ​car​ ​company​ ​based​ ​in​ ​Pittsburgh​ ​manufactures​ ​its​ ​cars​ ​in​ ​Philadelphia.
❏ Rewind, a German music band which plays traditional German folk music
performs​ ​in​ ​Berlin.
❏ Rowan,​ ​a​ ​French​ ​citizen,​ ​publishes​ ​a​ ​novel​ ​within​ ​France.
❏ An​ ​American-based​ ​burger​ ​joint​ ​opens​ ​a​ ​new​ ​outlet​ ​in​ ​China.

19. Stable,​ ​long-lasting​ ​beliefs​ ​about​ ​what​ ​is​ ​important​ ​in​ ​a​ ​variety​ ​of​ ​situations​ ​are:
❏ called​ ​intellectual​ ​capital.
❏ the​ ​foundations​ ​of​ ​the​ ​open​ ​systems​ ​anchor.
❏ the​ ​main​ ​reason​ ​why​ ​virtual​ ​teams​ ​fail.
❏ rarely​ ​studied​ ​in​ ​the​ ​field​ ​of​ ​organizational​ ​behavior.
❏ called​ ​the​ ​values​ ​of​ ​the​ ​organization.

20. Which​ ​of​ ​the​ ​following​ ​statements​ ​is​ ​true​ ​about​ ​human​ ​capital​ ​in​ ​an​ ​organization?
❏ Human capital helps the organization use opportunities more than realizing
them.
❏ Existence​ ​of​ ​human​ ​capital​ ​increases​ ​the​ ​threats​ ​in​ ​the​ ​external​ ​environment.
❏ Human​ ​capital​ ​is​ ​non-substitutable​ ​though​ ​it​ ​is​ ​abundant.
❏ Human​ ​capital​ ​is​ ​independent​ ​of​ ​the​ ​challenges​ ​of​ ​the​ ​external​ ​environment.
❏ It​ ​is​ ​a​ ​key​ ​variable​ ​in​ ​the​ ​HPWP​ ​model​ ​of​ ​organizational​ ​effectiveness.

21. _____ refers to the study of moral principles or values that determine whether actions
are​ ​right​ ​or​ ​wrong​ ​and​ ​outcomes​ ​are​ ​good​ ​or​ ​bad.
❏ Performance​ ​orientation
❏ Ethics
❏ Multicultural​ ​teams
❏ Legal​ ​obligations
❏ Organizational​ ​behavior

22. In​ ​the​ ​field​ ​of​ ​organizational​ ​behavior,​ ​organizations​ ​are​ ​described​ ​as:
❏ entities​ ​which​ ​are​ ​considered​ ​a​ ​legal​ ​grouping​ ​of​ ​people​ ​and​ ​systems.
❏ groups​ ​of​ ​people​ ​who​ ​work​ ​independently​ ​to​ ​achieve​ ​a​ ​collective​ ​goal.
❏ social​ ​entities​ ​with​ ​a​ ​publicly​ ​stated​ ​set​ ​of​ ​formal​ ​goals.
❏ groups​ ​of​ ​people​ ​with​ ​independent​ ​profit-centered​ ​motives​ ​and​ ​objectives.
❏ groups​ ​of​ ​people​ ​who​ ​work​ ​interdependently​ ​towards​ ​some​ ​purpose.
23. Which​ ​of​ ​these​ ​statements​ ​is​ ​true​ ​about​ ​the​ ​field​ ​of​ ​organizational​ ​behavior?
❏ It examines how individuals and teams in organizations relate to one another
and​ ​to​ ​their​ ​counterparts​ ​in​ ​other​ ​organizations.
❏ OB researchers systematically study various topics at a common level rather than
at​ ​multiple​ ​levels.
❏ Information​ ​technology​ ​has​ ​almost​ ​no​ ​effect​ ​on​ ​organizational​ ​behavior.
❏ The field of organizational behavior relies exclusively on ideas generated within
the​ ​field​ ​by​ ​organizational​ ​behavior​ ​scholars.
❏ The origins of organizational behavior are traced mainly to the field of
economics.

24. ACME Software Inc. has developed a training program to make employees more aware
of how their job performance affects customers and other employees within the
organization and to inform them of the changing market conditions. This training
program​ ​relates​ ​most​ ​closely​ ​with​ ​which​ ​of​ ​the​ ​following​ ​concepts?
❏ Contingency​ ​anchor
❏ Grounded​ ​theory
❏ Open​ ​systems
❏ Virtual​ ​teams
❏ Telecommuting

25. Which​ ​of​ ​the​ ​following​ ​is​ ​true​ ​according​ ​to​ ​the​ ​systematic​ ​research​ ​anchor?
❏ OB topics typically relate to the individual, team and organizational levels of
analysis.
❏ OB should import knowledge from other disciplines, not just create its own
knowledge.
❏ OB theory should recognize that the effects of actions often vary with the
situation.
❏ A​ ​particular​ ​action​ ​may​ ​have​ ​different​ ​consequences​ ​in​ ​different​ ​situations.
❏ OB should study organizations by forming questions, collecting data, and testing
hypotheses​ ​against​ ​those​ ​data.

26. A computer maintenance company wants to 'capture' the knowledge that employees
carry around in their heads by creating a database where employees document their
solutions​ ​to​ ​unusual​ ​maintenance​ ​problems.​ ​This​ ​practice​ ​tries​ ​to:
❏ transform​ ​intellectual​ ​capital​ ​into​ ​knowledge​ ​management.
❏ transfer​ ​human​ ​capital​ ​into​ ​structural​ ​capital.
❏ prevent​ ​relationship​ ​capital​ ​from​ ​interfering​ ​with​ ​human​ ​capital.
❏ reduce​ ​the​ ​amount​ ​of​ ​human​ ​capital.
 ❏ transfer​ ​structural​ ​capital​ ​into​ ​relationship​ ​capital.

27. The​ ​triple​ ​bottom​ ​line​ ​philosophy​ ​says​ ​that:

❏ companies should pay three times as much attention to profits as they do to
employee​ ​wellbeing.
❏ the main goal of all companies is to satisfy the needs of three groups:
employees,​ ​shareholders,​ ​and​ ​suppliers.
❏ business success increases by having three times more contingent workers than
permanent​ ​employees.
❏ companies​ ​should​ ​treat​ ​their​ ​local,​ ​national,​ ​and​ ​global​ ​customers​ ​fairly.
❏ companies should try to support the economic, social, and environmental
spheres​ ​of​ ​sustainability.

28. Intellectual​ ​capital​ ​refers​ ​to​ ​the:

❏ total​ ​spending​ ​on​ ​training​ ​and​ ​development​ ​of​ ​employees.
❏ total​ ​number​ ​of​ ​employees​ ​in​ ​the​ ​organization.
❏ total​ ​cost​ ​of​ ​computers​ ​and​ ​other​ ​'intelligent'​ ​machines​ ​in​ ​the​ ​organization.
❏ stock​ ​of​ ​knowledge​ ​that​ ​resides​ ​in​ ​an​ ​organization.
❏ cost​ ​of​ ​hiring​ ​a​ ​typical​ ​employee.

29. Scenario:​​ ​Allison​ ​Albright

Your roommate, Allison Albright, is a non-business major. When she discovered that you
are taking a course in Organizational Behavior, she was thoroughly confused as to why
one would need to study OB and what it entails. Based on what you have studied, can
you​ ​help​ ​Allison​ ​obtain​ ​knowledge​ ​of​ ​organizational​ ​behavior?
Allison​ ​should​ ​understand​ ​that​ ​organizational​ ​behavior​ ​knowledge:
❏ should​ ​never​ ​be​ ​used​ ​to​ ​influence​ ​the​ ​behavior​ ​of​ ​other​ ​people.
❏ should​ ​be​ ​used​ ​only​ ​by​ ​managers​ ​and​ ​senior​ ​executives.
❏ should​ ​never​ ​replace​ ​common-sense​ ​knowledge​ ​about​ ​how​ ​organizations​ ​work.
❏ is​ ​relevant​ ​to​ ​everyone​ ​who​ ​works​ ​in​ ​organizations.
❏ is​ ​an​ ​independent​ ​science​ ​that​ ​has​ ​evolved​ ​independently.

30. Which of these statements is consistent with the five anchors of organizational
behavior?
❏ Organizational​ ​behavior​ ​theories​ ​must​ ​apply​ ​universally​ ​to​ ​every​ ​situation.
❏ Organizations are like machines that operate independently of their external
environment.
❏ Each​ ​OB​ ​topic​ ​relates​ ​to​ ​only​ ​one​ ​level​ ​of​ ​analysis.
❏ The field of organizational behavior should rely on other disciplines for some of
 its​ ​theory​ ​development.
❏ Organizational behavioral decision making does not require evidence from
research.

31. Mick works for a company as a financial analyst from home using information
technology.​ ​He​ ​does​ ​not​ ​work​ ​in​ ​a​ ​traditional​ ​physical​ ​workplace.​ ​This​ ​trend​ ​is​ ​known​ ​as:
❏ deep-level​ ​diversity.
❏ work-life​ ​balance.
❏ virtual​ ​work.
❏ surface-level​ ​diversity.
❏ frictional​ ​unemployment.

32. Which of the following statements is consistent with the concept of contingency
anchor?
❏ To obtain the best results, actions should be taken without considering their
consequences.
❏ A​ ​particular​ ​action​ ​may​ ​have​ ​different​ ​consequences​ ​in​ ​different​ ​situations.
❏ OB theories are based on simple, common-sense ideas about what managers
should​ ​do.
❏ OB​ ​theories​ ​point​ ​out​ ​the​ ​one​ ​best​ ​way​ ​to​ ​resolve​ ​organizational​ ​problems.
❏ Organizations should never be viewed as systems that process inputs to provide
outputs.

33. Which​ ​of​ ​the​ ​following​ ​is​ ​most​ ​closely​ ​associated​ ​with​ ​corporate​ ​social​ ​responsibility?
❏ Knowledge​ ​management
❏ Triple​ ​bottom​ ​line
❏ Absorptive​ ​capacity
❏ Adaptive​ ​ability
❏ Knowledge​ ​acquisition

34. The _____ perspective, also called knowledge management, views knowledge as the
main​ ​driver​ ​of​ ​competitive​ ​advantage.
❏ open​ ​systems
❏ organizational​ ​learning
❏ stakeholder
❏ systematic​ ​research
❏ shared​ ​values

35. Scenario:​​ ​Bob​ ​Baldwin

 As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the
changes occurring and transforming the workplace. Bob is concerned about the
important OB trends that he can understand and take advantage of in developing and
positioning​ ​his​ ​company​ ​in​ ​the​ ​marketplace.
If​ ​Bob​ ​wants​ ​to​ ​study​ ​deep-level​ ​diversity​ ​in​ ​his​ ​organization,​ ​he​ ​would:
❏ review​ ​the​ ​demographic​ ​characteristics​ ​of​ ​his​ ​workforce.
❏ consider the likelihood of long-term employment with the organization for each
of​ ​his​ ​employees.
❏ observe​ ​the​ ​differences​ ​in​ ​the​ ​people​ ​who​ ​represent​ ​his​ ​workforce.
❏ look​ ​at​ ​different​ ​attitudes​ ​and​ ​expectations​ ​of​ ​his​ ​employees.
❏ research​ ​the​ ​cultural​ ​and​ ​racial​ ​background​ ​of​ ​the​ ​workforce​ ​in​ ​the​ ​industry.

36. Which​ ​of​ ​the​ ​following​ ​is​ ​a​ ​conceptual​ ​anchor​ ​in​ ​organizational​ ​behavior?
❏ Contingency​ ​anchor
❏ Economic​ ​anchor
❏ Social​ ​anchor
❏ Single​ ​level​ ​anchor
❏ Scientific​ ​anchor

37. Which of the following statements is true about globalization and organizational
behavior?
❏ Globalization​ ​has​ ​little​ ​or​ ​no​ ​effect​ ​on​ ​organizational​ ​behavior.
❏ Globalization has forced organizational behavior researchers to study only large
multinational​ ​businesses.
❏ Globalization​ ​offers​ ​numerous​ ​benefits​ ​to​ ​organizations.
❏ Globalization has forced organizational behavior textbooks to discuss only
companies​ ​with​ ​headquarters​ ​in​ ​North​ ​America.
❏ Globalization​ ​does​ ​not​ ​have​ ​a​ ​significant​ ​impact​ ​on​ ​today's​ ​organizations.

38. Which​ ​of​ ​the​ ​following​ ​typically​ ​results​ ​in​ ​a​ ​loss​ ​of​ ​intellectual​ ​capital?
❏ The​ ​employees​ ​help​ ​the​ ​organization​ ​discover​ ​opportunities.
❏ The​ ​employees​ ​protect​ ​the​ ​firm​ ​from​ ​threats​ ​in​ ​the​ ​external​ ​environment.
❏ The company sells one of its divisions and its employees now work for the other
organization.
❏ The​ ​workers​ ​help​ ​in​ ​documentation​ ​of​ ​work​ ​procedures.
❏ The​ ​company​ ​has​ ​a​ ​good​ ​physical​ ​layout​ ​of​ ​the​ ​production​ ​line.

39. Organizational​ ​behavior​ ​views​ ​organizations​ ​as:

❏ non-systems.
 ❏ a​ ​single​ ​unitary​ ​subsystem.
❏ open​ ​systems.
❏ closed​ ​systems.
❏ a​ ​system​ ​without​ ​interactions​ ​with​ ​the​ ​external​ ​environment.

40. _____ diversity includes differences in the psychological characteristics of employees,

including​ ​personalities,​ ​beliefs,​ ​values,​ ​and​ ​attitudes.
❏ Reflective
❏ Deep-level
❏ Organizational
❏ Surface-level
❏ External

41. Scenario:​​ ​Bob​ ​Baldwin

As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the
changes occurring and transforming the workplace. Bob is concerned about the
important OB trends that he can understand and take advantage of in developing and
positioning​ ​his​ ​company​ ​in​ ​the​ ​marketplace.
Bob has been interested in this trend of globalization. He should know that globalization
occurs​ ​when​ ​an​ ​organization:
❏ increases its connectivity with people and organizations in other parts of the
world.
❏ serves​ ​diverse​ ​customers​ ​within​ ​the​ ​firm's​ ​home​ ​country.
❏ has​ ​a​ ​diverse​ ​workforce​ ​within​ ​the​ ​firm's​ ​home​ ​country.
❏ has​ ​a​ ​substantially​ ​strong​ ​domestic​ ​market.
❏ operates​ ​in​ ​a​ ​country​ ​with​ ​strict​ ​foreign​ ​trade​ ​policies.

42. Which​ ​of​ ​the​ ​following​ ​statements​ ​is​ ​true​ ​about​ ​organizational​ ​behavior?
❏ OB researchers systematically study various topics at a single level rather than at
multiple​ ​levels.
❏ It​ ​is​ ​concerned​ ​with​ ​the​ ​study​ ​of​ ​people​ ​who​ ​work​ ​independently.
❏ It​ ​does​ ​not​ ​include​ ​the​ ​study​ ​of​ ​collective​ ​entities.
❏ It​ ​is​ ​less​ ​effective​ ​in​ ​studying​ ​people​ ​who​ ​interact​ ​in​ ​highly​ ​organized​ ​fashion.
❏ It​ ​includes​ ​team,​ ​individual,​ ​and​ ​organizational​ ​level​ ​analyses.

43. _____ refers to economic, social, and cultural connectivity with people in other parts of
the​ ​world.
❏ OB
❏ Globalization
 ❏ Work/Life​ ​balance
❏ Knowledge​ m ​ anagement
❏ Corporate​ ​social​ ​responsibility

44. The ability to recognize the value of new information, assimilate it, and use it for
value-added​ ​activities​ ​is​ ​known​ ​as​ ​_____.
❏ perception​ ​ability
❏ realization​ ​capacity
❏ observation​ ​skill
❏ absorptive​ ​capacity
❏ adaptive​ ​capacity

45. Which​ ​of​ ​the​ ​following​ ​is​ ​a​ ​form​ ​of​ ​knowledge​ ​acquisition?
❏ Observation
❏ Experimentation
❏ Documentation
❏ Internal​ ​communication
❏ Group​ ​discussion

46. At Clickz, an American photography magazine firm, more than half of the senior
management positions are held by women. African Americans represent 40 percent of
the​ ​company's​ ​workforce.​ ​The​ ​description​ ​of​ ​Clickz's​ ​diversity​ ​refers​ ​to:
❏ deep-level​ ​diversity.
❏ psychological​ ​diversity.
❏ personality​ ​diversity.
❏ surface-level​ ​diversity.
❏ attitude​ ​diversity.

47. As​ ​part​ ​of​ ​the​ ​knowledge​ ​management​ ​process,​ ​experimentation​ ​is​ ​conducive​ ​to:
❏ measuring​ ​intellectual​ ​capital.
❏ knowledge​ ​acquisition.
❏ increasing​ ​organizational​ ​memory.
❏ knowledge​ ​sharing.
❏ unlearning.

48. Organizations​ ​retain​ ​intellectual​ ​capital​ ​by:

❏ transferring​ ​employee​ ​capital​ ​into​ ​structural​ ​capital.
❏ encouraging​ ​employees​ ​to​ ​take​ ​early​ ​retirement.
❏ discouraging​ ​employees​ ​from​ ​communicating​ ​with​ ​each​ ​other.
 ❏ reducing​ ​the​ ​level​ ​of​ ​documentation​ ​in​ ​organizations.
❏ building​ ​strong​ ​human​ ​capital.

49. _____​ ​refers​ ​to​ ​an​ ​organization's​ ​moral​ ​obligation​ ​toward​ ​all​ ​of​ ​its​ ​stakeholders.
❏ Values
❏ Legal​ ​obligation
❏ Multicultural​ ​teams
❏ Corporate​ ​social​ ​responsibility
❏ Organizational​ ​behavior

50. Scenario:​​ ​Allison​ ​Albright

Your roommate, Allison Albright, is a non-business major. When she discovered that you
are taking a course in Organizational Behavior, she was thoroughly confused as to why
one would need to study OB and what it entails. Based on what you have studied, can
you​ ​help​ ​Allison​ ​obtain​ ​knowledge​ ​of​ ​organizational​ ​behavior?
To help Allison understand some preliminary information about OB, which of these
statements​ ​about​ ​the​ ​field​ ​is​ ​true?
❏ Organizational behavior scholars give more importance to individual
characteristics​ ​than​ ​structural​ ​characteristics.
❏ The field of organizational behavior is independent of the concepts and theories
from​ ​other​ ​fields​ ​of​ ​inquiry.
❏ Organizational​ ​behavior​ ​emerged​ ​as​ ​a​ ​distinct​ ​field​ ​late​ ​in​ ​the​ ​1990s.
❏ Given the specific utility of the field, OB is useful for the managers in the
organizations​ ​but​ ​not​ ​for​ ​the​ ​employees.
❏ Organizational behavior scholars study what people think, feel, and do in and
around​ ​organizations.

51. A​ ​problem​ ​with​ ​the​ ​utilitarian​ ​principle​ ​of​ ​ethical​ ​decision​ ​making​ ​is​ ​that:
❏ it focuses on the consequences of our actions, not on how we achieve those
consequences.
❏ there is no agreement on what activities are of the greatest benefits to the
affected.
❏ it is difficult to predict the "trickle down" benefits to those people who are least
well​ ​off​ ​in​ ​society.
❏ it​ ​is​ ​almost​ ​impossible​ ​to​ ​evaluate​ ​the​ ​benefits​ ​or​ ​costs​ ​of​ ​many​ ​decisions.
❏ it chooses the option that provides the minimum acceptable degree of
satisfaction​ ​to​ ​those​ ​affected.

52. One problem with applying the individual rights principle of ethical decision making is
 that​ ​one​ ​individual​ ​right​ ​may​ ​conflict​ ​with​ ​another.
❏ True
❏ False

53. Proficiency refers to how well an employee responds to, copes with, and supports new
circumstances​ ​and​ ​work​ ​patterns.
❏ True
❏ False

54. Scenario:​​ ​Electronika​ ​International

Electronika International is a fast growing small company specializing in consumer
electronics. Managers at Electronika International are exploring the idea of using the
"Big Five" personality dimensions in hiring and improving work-related behaviors and
job​ ​performance.
Electronika managers should be aware that being good-natured, empathetic, caring, and
courteous​ ​are​ ​characteristics​ ​of​ ​people​ ​with:
❏ openness​ ​to​ ​experience.
❏ agreeableness.
❏ locus​ ​of​ ​control.
❏ emotional​ ​stability.
❏ extraversion.

55. Agreeableness, extraversion, and conscientiousness are three of the "Big Five"
personality​ ​dimensions.
❏ True
❏ False

56. A good match between an employee's competencies and his/her job requirements
tends​ ​to​ ​increase​ ​both​ ​job​ ​performance​ ​and​ ​the​ ​employee's​ ​well-being.
❏ True
❏ False

57. Absenteeism​ ​is​ ​higher​ ​in​ ​organizations​ ​where​ ​there​ ​is(are):

❏ weak​ ​absence​ ​norms.
❏ low​ ​workplace​ ​incivility.
❏ high​ ​amounts​ ​of​ ​presenteeism.
❏ meager​ ​sick​ ​leave​ ​benefits.
❏ high​ ​work-related​ ​stress.
58. Which of the following statements about the Myers-Briggs Type Indicator (MBTI) is
true?
❏ It advocates the view that thinking and feeling are not important in decision
making.
❏ It​ ​is​ ​no​ ​longer​ ​used​ ​in​ ​organizations.
❏ Research has concluded that the MBTI does a poor job of measuring Jung's
psychological​ ​types.
❏ Research suggests that the MBTI is more useful for career development and
self-awareness​ ​than​ ​for​ ​selecting​ ​job​ ​applicants.
❏ The​ ​MBTI​ ​combines​ ​16​ ​pairs​ ​of​ ​traits​ ​into​ ​four​ ​distinct​ ​types.

59. All technical employees at a paper mill take a course on how to operate a new
paper-rolling machine. This course will improve job performance mainly by altering
employees':
❏ aptitudes.
❏ role​ ​perceptions.
❏ motivation.
❏ organizational​ ​citizenship.
❏ learned​ ​capabilities.

60. Scenario:​​ ​Electronika​ ​International

Electronika International is a fast growing small company specializing in consumer
electronics. Managers at Electronika International are exploring the idea of using the
"Big Five" personality dimensions in hiring and improving work-related behaviors and
job​ ​performance.
When hiring new employees, e-commerce managers should look for people who have a
high level of _____, which is the most valuable "Big Five" personality dimension for
predicting​ ​job​ ​performance.
❏ extraversion
❏ openness​ ​to​ ​experience
❏ conscientiousness
❏ neuroticism
❏ locus​ ​of​ ​control

61. Sensing,​ ​feeling,​ ​and​ ​judging​ ​are​ ​three​ ​of​ ​the​ ​"Big​ ​Five"​ ​personality​ ​traits.
❏ True
❏ False

62. One limitation with some research on cross-cultural values is that it incorrectly assumes
 that​ ​everyone​ ​within​ ​a​ ​specific​ ​country​ ​holds​ ​similar​ ​values.
❏ True
❏ False

63. Distributive justice is sometimes known as a consequential principle because it focuses

on​ ​the​ ​consequences​ ​of​ ​our​ ​actions,​ ​not​ ​on​ ​how​ ​we​ ​achieve​ ​those​ ​consequences.
❏ True
❏ False

64. American employees are absent from scheduled work at an alarming average of 20 days
per​ ​year.
❏ True
❏ False

65. The​ ​"Big​ ​Five"​ ​personality​ ​dimensions​ ​represent:

❏ all​ ​of​ ​the​ ​personality​ ​traits​ ​found​ ​in​ ​an​ ​ideal​ ​job​ ​applicant.
❏ the​ ​aggregated​ ​clusters​ ​representing​ ​most​ ​known​ ​personality​ ​traits.
❏ the​ ​personality​ ​traits​ ​caused​ ​by​ ​the​ ​environment​ ​rather​ ​than​ ​heredity.
❏ the​ ​necessary​ ​conditions​ ​for​ ​a​ ​person​ ​to​ ​have​ ​extraversion.
❏ the​ ​characteristics​ ​of​ ​employees​ ​with​ ​low​ ​levels​ ​of​ ​motivation.

66. People​ ​with​ ​high​ ​power​ ​distance​ ​expect​ ​relatively​ ​equal​ ​power​ ​sharing.
❏ True
❏ False

67. _________ is the relatively stable pattern of behaviors and consistent internal states
that​ ​explain​ ​a​ ​person's​ ​behavioral​ ​tendencies.
❏ personality
❏ values
❏ motivation
❏ locus​ ​of​ ​control
❏ job​ ​satisfaction

68. Schwartz's​ ​model​ ​organizes​ ​values​ ​into:

❏ six​ ​dimensions.
❏ a​ ​hierarchy.
❏ three​ ​statistical​ ​formulas.
❏ ten​ ​broader​ ​domains.
❏ a​ ​time​ ​line.
69. The​ ​forces​ ​within​ ​a​ ​person​ ​affect​ ​that​ ​individual's​ ​motivation.
❏ True
❏ False

70. The ideal situation in organizations is to have employees whose values are perfectly
congruent​ ​with​ ​the​ ​organization's​ ​values.
❏ True
❏ False

71. Scenario:​​ ​International​ ​Manufacturing​ ​&​ ​Trading

International Manufacturing & Trading (IMT) is a medium- sized U.S. company rapidly
expanding in the Asian and Far East markets. The company has decided to open a
manufacturing plant in Japan, Taiwan, and Malaysia. IMT will send key top managers
from the U.S. office and will hire the lower-level managers and employees from the local
markets. IMT managers realize that there will be some cultural differences but are
unsure​ ​of​ ​what​ ​and​ ​how​ ​much.
U.S.​ ​managers​ ​tend​ ​to​ ​be:
❏ more​ ​individualistic.
❏ high​ ​in​ ​nurturing.
❏ more​ ​collectivist.
❏ low​ ​in​ ​achievement​ ​orientation.
❏ high​ ​in​ ​uncertainty​ ​avoidance.

72. _____ represents the forces within a person that affect the direction, intensity, and
persistence​ ​of​ ​voluntary​ ​behavior.
❏ Motivation
❏ Personality
❏ Values
❏ Ethics
❏ Ability

73. Scenario:​​ ​Kleen​ ​Waterproofing

Dave Docket, the installation manager at Kleen Waterproofing, has been receiving
customer complaints that several crewmembers either come late to the job or they do
not show up at all, without any communication with the customers. The job completion
dates​ ​keep​ ​getting​ ​delayed​ ​and​ ​customer​ ​dissatisfaction​ ​keeps​ ​increasing.
Dave has also just hired several new employees who are motivated, able to perform
their jobs, and have adequate resources. However, they are not sure what tasks are
 included in their job. Dave is wondering how he can understand what is going on with
his​ ​crew​ ​behavior​ ​and​ ​what​ ​can​ ​he​ ​do​ ​to​ ​improve​ ​the​ ​situation.
Dave organizes a training program for his employees to teach them how to operate the
machines used for working. Which of the following attributes will show a direct
improvement​ ​because​ ​of​ ​this​ ​training?
❏ Motivation
❏ Role​ ​perception
❏ Ethical​ ​sensitivity
❏ Moral​ ​intensity
❏ Ability

74. To reduce the amount of non-recyclable waste that employees throw out each day, a
major computer company removed containers for non-recyclable rubbish from each
office​ ​and​ ​workstation.​ ​This​ ​altered​ ​employee​ ​behavior​ ​mainly​ ​by:
❏ increasing​ ​employee​ ​motivation​ ​to​ ​be​ ​less​ ​wasteful.
❏ helping​ ​employees​ ​to​ ​learn​ ​how​ ​to​ ​be​ ​less​ ​wasteful.
❏ altering situational factors so that employees have more difficulty practicing
wasteful​ ​behavior.
❏ increasing​ ​aptitudes​ ​that​ ​make​ ​employees​ ​less​ ​wasteful.
❏ increasing​ ​organizational​ ​citizenship​ ​so​ ​that​ ​employees​ ​will​ ​be​ ​less​ ​wasteful.

75. Situational​ ​factors​ ​are​ ​working​ ​conditions​ ​within​ ​the​ ​employee's​ ​control.
❏ True
❏ False

76. Which​ ​of​ ​the​ ​following​ ​acronyms​ ​identifies​ ​the​ ​"Big​ ​Five"​ ​personality​ ​dimensions?
❏ MBTIA
❏ CANOE
❏ VALUE
❏ MARSE
❏ SMART

77. Organizational citizenship behaviors (OCBs) include various forms of cooperation and
helpfulness​ ​to​ ​others​ ​that​ ​support​ ​the​ ​organization's​ ​social​ ​and​ ​psychological​ ​context.
❏ True
❏ False

78. Motivation is an external force on the person that causes him/her to engage in specific
behaviors.
 ❏ True
❏ False

79. Conscientiousness​ ​is​ ​a​ ​dimension​ ​of:

❏ the​ ​MARS​ ​model.
❏ Schwartz's​ ​values​ ​model.
❏ Myers-Briggs​ ​Type​ ​Indicator.
❏ Jungian​ ​personality​ ​theory.
❏ the​ ​Five-Factor​ ​model​ ​of​ ​personality.

80. Senior executives at CyberForm must make a decision that will affect many people, and
the​ ​decision​ ​may​ ​produce​ ​good​ ​or​ ​bad​ ​consequences​ ​for​ ​those​ ​affected.​ ​This​ ​decision:
❏ has​ ​a​ ​high​ ​degree​ ​of​ ​ethical​ ​sensitivity.
❏ is one in which decision makers should rely only on the utilitarianism rule of
ethics.
❏ has​ ​a​ ​low​ ​degree​ ​of​ ​ethical​ ​sensitivity.
❏ has​ ​a​ ​high​ ​degree​ ​of​ ​moral​ ​intensity.
❏ should​ ​be​ ​taken​ ​with​ ​complete​ ​conscience.

81. Under Schwartz's Values Complex, the value category of self-direction refers to the
pursuit​ ​of​ ​pleasure,​ ​enjoyment​ ​and​ ​the​ ​gratification​ ​of​ ​desires.
❏ True
❏ False

82. Person-organization values congruence occurs when a person's values are similar to the
organization's​ ​dominant​ ​values.
❏ True
❏ False

83. Which​ ​"Big​ ​Five"​ ​personality​ ​dimension​ ​is​ ​most​ ​valuable​ ​for​ ​predicting​ ​job​ ​performance?
❏ Extraversion
❏ Openness​ ​to​ ​experience
❏ Conscientiousness
❏ Neuroticism
❏ Agreeableness

84. _____ is the extent to which people either tolerate ambiguity or feel threatened by
ambiguity.
❏ Individualism
 ❏ Collectivism
❏ Power​ ​distance
❏ Uncertainty​ ​avoidance
❏ Achievement​ ​orientation

85. Scenario:​​ ​Electronika​ ​International

Electronika International is a fast growing small company specializing in consumer
electronics. Managers at Electronika International are exploring the idea of using the
"Big Five" personality dimensions in hiring and improving work-related behaviors and
job​ ​performance.
Electronika managers want to hire people who are dependable, goal-focused, thorough,
and disciplined. Which of the following "Big Five" personality dimensions is desirable for
individuals​ ​to​ ​be​ ​hired?
❏ Openness​ ​to​ ​experience
❏ Agreeableness
❏ Conscientiousness
❏ Locus​ ​of​ ​control
❏ Extraversion

86. An ethical code of conduct is a statement about desired practices, rules of conduct and
philosophy about the organization's relationship to its stakeholders and the
environment.
❏ True
❏ False

87. An​ ​individual's​ ​personality:

❏ changes​ ​several​ ​times​ ​throughout​ ​the​ ​year.
❏ is​ ​formed​ ​only​ ​from​ ​childhood​ ​socialization​ ​and​ ​the​ ​environment.
❏ is less evident in situations where social norms, reward systems, and other
conditions​ ​constrain​ ​behavior.
❏ does​ ​not​ ​provide​ ​an​ ​enduring​ ​pattern​ ​of​ ​processes.
❏ is​ ​more​ ​prominent​ ​when​ ​rewards​ ​for​ ​behavior​ ​are​ ​substantial.

88. Which of the following refers to the natural talents that help employees learn specific
tasks​ ​more​ ​quickly​ ​and​ ​perform​ ​them​ ​better?
❏ Persistence​ ​levels
❏ Direction
❏ Intensity
❏ Aptitude
 ❏ Commitment

89. Under Schwartz's Values Circumplex, hedonism is a part of two different quadrants,
__________​ ​and​ ​__________.
❏ Self-transcendence;​ ​Self-enhancement
❏ Self-transcendence;​ ​Conservation
❏ Self-enhancement;​ ​Conservation
❏ Openness​ ​to​ ​change;​ ​Conservation
❏ Openness​ ​to​ ​change;​ ​Self-enhancement

90. Work environments influence our behavior, so they necessarily encourage or discourage
values-consistent​ ​behavior.
❏ True
❏ False

91. Extraverts​ ​are​ ​people​ ​who​ ​are​ ​quiet,​ ​cautious,​ ​and​ ​less​ ​interactive​ ​with​ ​others.
❏ True
❏ False

92. The ability to recognize the presence and determine the relative importance of an
ethical​ ​issue​ ​is​ ​known​ ​as:
❏ neuroticism.
❏ moral​ ​intensity.
❏ moral​ ​sensitivity.
❏ utilitarianism.
❏ uncertainty​ ​avoidance.

93. In Schwartz's Values Circumplex, the quadrant that includes hedonism, stimulation and
self-direction​ ​is​ ​called:
❏ Openness​ ​to​ ​change
❏ Self-enhancement
❏ Conservation
❏ Self-transcendence
❏ Self-awareness

94. Personality traits are more evident in situations where an individual's behavior is subject
to​ ​social​ ​norms​ ​and​ ​reward​ ​systems.
❏ True
❏ False
95. Intensity​ ​refers​ ​to​ ​the​ ​fact​ ​that​ ​motivation​ ​is​ ​goal-directed,​ ​not​ ​random.
❏ True
❏ False

96. Which of the following are external to the individual but still affect his/her behavior and
performance?
❏ Motivations
❏ Role​ ​perceptions
❏ Situational​ ​factors
❏ Abilities
❏ Resolutions

97. The "Big Five" personality dimensions represent five clusters that represent most
personality​ ​traits.
❏ True
❏ False

98. Values​ ​are​ ​stable,​ ​evaluative​ ​beliefs​ ​about​ ​what​ ​is​ ​important​ ​in​ ​a​ ​variety​ ​of​ ​situations.
❏ True
❏ False

99. Aptitudes are natural talents that help individuals to learn specific tasks more quickly
and​ ​perform​ ​them​ ​better​ ​than​ ​other​ ​people.
❏ True
❏ False

100. Jung's​ ​psychological​ ​types​ ​are​ ​measured​ ​through​ ​the:

❏ "Big​ ​Five"​ ​personality​ ​types.
❏ locus​ ​of​ ​control​ ​scale.
❏ instrument​ ​that​ ​also​ ​measures​ ​neuroticism.
❏ Myers-Briggs​ ​Type​ ​Indicator.
❏ self-monitoring​ ​personality​ ​test.

101. Empathy refers to understanding and being sensitive to the feelings, thoughts, and
situations​ ​of​ ​others.
❏ True
❏ False
102. Self-concept​ ​refers​ ​to​ ​an​ ​individual’s​ ​self-beliefs​ ​and​ ​self-evaluations.
❏ True
❏ False

103. People have higher self-esteem when they believe they are not connected to and
not​ ​accepted​ ​by​ ​others.
❏ True
❏ False

104. Self-evaluation is mostly defined by three elements: self-esteem, self-efficacy, and

locus​ ​of​ ​control.
❏ True
❏ False

105. People do not rely on the three attribution rules—consistency, distinctiveness,

consensus—to decide whether someone’s behavior and performance are mainly caused
by​ ​their​ ​personal​ ​characteristics​ ​or​ ​environmental​ ​influences.
❏ True
❏ False

106. Clarity occurs when we are not confident about “who we are,” cannot describe our
important identities to others, and cannot provide the same description of ourselves
across​ ​time.
❏ True
❏ False

107. Self-efficacy refers to a person’s belief that he or she cannot successfully complete a
task.
❏ True
❏ False

108. Self-enhancement has both positive and negative consequences in organizational

settings.
❏ True
❏ False

109. Locus of control is a person’s general beliefs about the amount of control he or she
has​ ​over​ ​personal​ ​life​ ​events.
❏ True
 ❏ False

110. A global mindset refers to an individual’s inability to perceive, know about, and
process​ ​information​ ​across​ ​cultures.
❏ True
❏ False

111. Stereotyping is the perceptual process in which we assign characteristics to an

identifiable group and then automatically transfer those features to anyone we believe
is​ ​a​ ​member​ ​of​ ​that​ ​group.
❏ True
❏ False

112. In the EVLN model of understanding the consequences of job dissatisfaction. It is

generally considered a passive activity that has negative consequences for the
organization
❏ Voice
❏ Neglect
❏ Exit
❏ Loyalty

113. Self-concept complexity, consistency, and clarity does not influence a person’s
well-being,​ ​behavior,​ ​and​ ​performance.
❏ True
❏ False

114. A​ ​more​ ​successful​ ​way​ ​to​ ​minimize​ ​perceptual​ ​biases​ ​is​ ​by​ ​increasing​ ​self-awareness
❏ True
❏ False

115. Self-fulfilling prophecy occurs when our expectations about another person cause
that​ ​person​ ​to​ ​act​ ​in​ ​a​ ​way​ ​that​ ​is​ ​consistent​ ​with​ ​those​ ​expectations.
❏ True
❏ False

116. This strategy in building employee commitment increases affective commitment by

strengthening the employee’s psychological ownership and social identity with the
organization.
❏ employee​ ​involvement
 ❏ shared​ ​values
❏ organizational​ ​comprehension
❏ trust

117. It is an adaptive response to a situation that is perceived as challenging or

threatening​ ​to​ ​the​ ​person’s​ ​well-being.
❏ Behavior
❏ Attitude
❏ Stress
❏ Personality

118. The psychological tension experienced when the emotions people are required to
display​ ​are​ ​quite​ ​different​ ​from​ ​the​ ​emotions​ ​they​ ​actually​ ​experience​ ​at​ ​that​ ​moment,
❏ Emotional​ ​Dissonance
❏ Emotional​ ​Interaction
❏ Emotional​ ​Reaction
❏ Empathy

119. It is a theory which proposes that job satisfaction has a positive effect on customer
service,​ ​which​ ​flows​ ​on​ ​to​ ​stockholder​ ​financial​ ​returns.
❏ EVLN​ ​Model
❏ Service​ ​Profit​ ​Chain​ ​Model
❏ Organizational​ ​Behavior
❏ Customer​ ​Satisfaction​ ​Model

120. It is an employee’s calculative attachment to the organization, whereby an

employee​ ​is​ ​motivated​ ​to​ ​stay​ ​only​ ​because​ ​leaving​ ​would​ ​be​ ​costly.
❏ continuance​ ​commitment
❏ affective​ ​commitment
❏ monetary​ ​commitment
❏ professionalism

121. In the EVLN model of understanding the consequences of job dissatisfaction. It

includes leaving the organization, transferring to another work unit, or at least trying to
get​ ​away​ ​from​ ​the​ ​dissatisfying​ ​situation.
❏ Neglect
❏ Exit
❏ Voice
❏ Loyalty
122. Which​ ​of​ ​the​ ​below​ ​are​ ​common​ ​work–life​ ​balance​ ​initiatives.
❏ job​ ​sharing
❏ flexible​ ​and​ ​limited​ ​work​ ​time
❏ telecommuting
❏ all​ ​choices​ ​mentioned

123. It is an appraisal of perceived job characteristics, work environment, and emotional

experiences​ ​at​ ​work.
❏ promotion
❏ customer​ ​survey
❏ job​ ​satisfaction
❏ work​ ​evaluation

124. In the General Adaptation Syndrome This stage occurs when a threat or challenge
activates the physiological stress responses that were noted above. The individual’s
energy​ ​level​ ​and​ ​coping​ ​effectiveness​ ​decrease​ ​in​ ​response​ ​to​ ​the​ ​initial​ ​shock.
❏ Resistance
❏ Exhaustion
❏ Loyalty
❏ Alarm​ ​Reaction

125. These are your established perceptions about the attitude object—what you believe
to​ ​be​ ​true.
❏ Empathy
❏ Beliefs
❏ Traditions
❏ Emotions

126. It is the employee’s emotional attachment to, involvement in, and identification
with​ ​an​ ​organization.
❏ Affective​ ​Organizational​ ​Commitment
❏ Continuance​ ​Commitment
❏ Loyalty
❏ Professionalism

127. ____ are physiological, behavioral, and psychological episodes experienced toward
an​ ​object,​ ​person,​ ​or​ ​event​ ​that​ ​create​ ​a​ ​state​ ​of​ ​readiness
❏ Attitudes
 ❏ Self-Concept
❏ Emotions
❏ Impressions

128. This strategy in building organizational commitment the employees identify with and
feel​ ​obliged​ ​to​ ​work​ ​for​ ​an​ ​organization​ ​only​ ​when​ ​they​ ​trust​ ​its​ ​leaders.
❏ justice​ ​and​ ​support
❏ employee​ ​involvement
❏ organizational​ ​comprehension
❏ trust

129. In the general adaptation syndrome. This stage is where the focus of energy is on
the source of the stress, the body reduces resources to the immune system during this
stage.
❏ resistance
❏ alarm​ ​reaction
❏ exhaustion
❏ distress

130. In the EVLN model of understanding the consequences of job dissatisfaction. It is

were employees who respond to dissatisfaction by patiently waiting—some say they
“suffer​ ​in​ ​silence”—for​ ​the​ ​problem​ ​to​ ​work​ ​itself​ ​out​ ​or​ ​be​ ​resolved​ ​by​ ​others.
❏ Exit
❏ Neglect
❏ Loyalty
❏ Voice

131. Which​ ​of​ ​the​ ​following​ ​statements​ ​is​ ​true​ ​of​ ​organizational​ ​behavior​ ​knowledge?
❏ It​ ​is​ ​relevant​ ​to​ ​everyone​ ​who​ ​works​ ​in​ ​organizations.
❏ It​ ​should​ ​never​ ​be​ ​used​ ​to​ ​influence​ ​the​ ​behavior​ ​of​ ​other​ ​people.
❏ It​ ​should​ ​be​ ​used​ ​by​ ​managers​ ​and​ ​senior​ ​executives​ ​alone.
❏ It should not be used by subordinates to influence the behavior of their
managers.
❏ It​ ​is​ ​less​ ​significant​ ​when​ ​the​ ​level​ ​of​ ​interpersonal​ ​interaction​ ​is​ ​high.

132. The perspective that effective organizations incorporate several workplace practices
that​ ​leverage​ ​the​ ​potential​ ​of​ ​human​ ​capital​ ​is​ ​called​ ​the​ ​____​ ​perspective.
❏ HPWP
❏ learning
 ❏ human​ ​capital
❏ intellectual​ ​capital
❏ open-systems

133. Deep-level​ ​diversity​ ​includes:

❏ physiological​ ​differences.
❏ attitudes.
❏ ethnicity.
❏ gender.
❏ All​ ​of​ ​these.

134. People​ ​with​ ​perceiving​ ​orientation​ ​are:

❏ curious.
❏ caring.
❏ quiet.
❏ realistic.

135. Employees​ ​from​ ​cultures​ ​with​ ​a​ ​high​ ​power​ ​distance​ ​are​ ​more​ ​likely​ ​to:
❏ use​ ​their​ ​existing​ ​power​ ​to​ ​gain​ ​more​ ​power.
❏ encourage​ ​consensus-oriented​ ​decision​ ​making.
❏ avoid​ ​people​ ​in​ ​positions​ ​of​ ​power.
❏ readily​ ​accept​ ​the​ ​high​ ​status​ ​of​ ​other​ ​people​ ​in​ ​the​ ​organization.
❏ give​ ​their​ ​power​ ​to​ ​others​ ​as​ ​a​ ​sign​ ​of​ ​friendship.

136. Assisting coworkers with their work problems, adjusting work schedules to
accommodate coworkers, and showing genuine courtesy toward coworkers are some of
the​ ​forms​ ​of:
❏ role​ ​perception.
❏ counterproductive​ ​behavior.
❏ task​ ​performance.
❏ organizational​ ​citizenship.
❏ job​ ​matching.

137. Presenteeism​ ​is​ ​more​ ​common​ ​among​ ​employees​ ​with:

❏ sick​ ​leave​ ​pay.
❏ Financial​ ​buffers.
❏ low​ ​centrality.
❏ high​ ​centrality.
❏ high​ ​job​ ​security.
138. One worry about using most personality tests to select job applicants is that
applicants​ ​might​ ​fake​ ​their​ ​answers​ ​because:
❏ people​ ​are​ ​naturally​ ​dishonest​ ​when​ ​seeking​ ​employment.
❏ they​ ​are​ ​self-reported​ ​scales.
❏ no​ ​one​ ​truly​ ​understands​ ​themselves.
❏ the​ ​scales​ ​are​ ​inaccurate.

139. Travel Happy Corp. gives simple accounts to newly hired employees, and then adds
more​ ​challenging​ ​accounts​ ​as​ ​employees​ ​master​ ​the​ ​simple​ ​tasks.​ ​This​ ​practice​ ​mainly:
❏ improves​ ​role​ ​perceptions.
❏ increases​ ​person-job​ ​matching.
❏ reduces​ ​employee​ ​motivation.
❏ provides​ ​more​ ​resources​ ​to​ ​accomplish​ ​the​ ​assigned​ ​task.
❏ improves​ ​employee​ ​aptitudes.

140. According to the MARS model of individual behavior and performance, employee
performance​ ​will​ ​remain​ ​high​ ​even​ ​if​ ​one​ ​of​ ​the​ ​four​ ​factors​ ​is​ ​low​ ​in​ ​a​ ​given​ ​situation.
❏ True
❏ False

141. Which of the following refers to the path along which people engage their effort
towards​ ​achieving​ ​a​ ​goal?
❏ Persistence
❏ Direction
❏ Intensity
❏ Aptitude
❏ Competency

142. Motivation​ ​affects​ ​a​ ​person's​ ​_____​ ​of​ ​voluntary​ ​behavior.

❏ direction,​ ​intensity,​ ​and​ ​persistence
❏ antecedents,​ ​consequences,​ ​and​ ​reinforcers
❏ size,​ ​shape,​ ​and​ ​weight
❏ aptitudes,​ ​abilities,​ ​and​ ​competencies
❏ agreeableness,​ ​locus​ ​of​ ​control,​ ​and​ ​ethical​ ​sensitivity