SUMMIT BANK LIMITED

JOB DESCRIPTION

1 Job/Functional Title: Department/Division/Branch:

Universal Teller Operations

2 Name of the Incumbent: Reporting to (Immediate Supervisor):

Head Teller/Operations Manager

3 Job Purpose:

The position is responsible for providing value added services, accurately, efficiently and within the established turnaround time.
He is responsible to ensure that all work related to Cash, Clearing & Collections is carried out in accordance with Head Office and
regulatory requirements. Since the position is a front line job, he is required to demonstrate proactive approach in order to exceed
expectations of the customer and minimize customer complaints at the same time comply with the AML & KYC guidelines.

4 Key Responsibilities:

 Handling of Teller Services Counters which includes Cash, Clearing, Collections & Remittances both Local & Foreign
Currency.
 Ensure that all services are provided within the established Turnaround Time.
 To process work to ensure time and quality standards are met in accordance with ICC
publications/SOP/OPM/APPM/Local regulations.
 Ensure that instructions contained in Exchange Control Manual are adhered to at all times.
 Ensure strict compliance to SBP prudential regulations.
 Be fully conversant with the Anti Money Laundering & Know your customer policy of the bank in order to track &
report suspicious transactions to ‘Money Laundering Reporting Officer’ of the Branch.
 Co-ordinate with Manager Teller Services to achieve quality and productivity standards.
 Maintain records for the department to furnish accurate MIS reports to HO and returns to SBP.
 Maintain strict vigil in order to track suspicious transactions through Cash, Clearing Remittance & Collection
instruments.
 Ensure that notes are sorted and documented in accordance in with SBP directives.
 To inculcate positive attitude and ‘Customer comes first’ approach in all endeavors related to both Internal & External
customers.
 Ensure that all SBP, HO and other regulatory reports are prepared for sending to the respective departments on or before
due dates.
 Ensure strict compliance of OPM, APPM, CM and ADM.
 Ensure that income is correctly accounted for in accordance with guidelines of OPM & APPM.
 Transfer Pay Orders, Demand Drafts & other instruments to unclaimed accounts as per policy laid out in OPM & APPM
and subsequent transfer to SBP after ten years of in-operation.
 Inform Manager Teller Services for income & expense variations of the department.
 Exercise strict controls to minimize the transactions carrying exceptions. Arrange for reporting of exceptional
transactions to HO till resolved.
  Automate manual procedures to enhance productivity and improve turnaround time.
 Any other work assigned from time to time.

5 Direct Reports & Decision Making Authorities:

 Teller/Check cancellation limits of up to Rs.100,000/-

 Recommend improvement in the process flows of the department

6 Knowledge, Skills & Experience:

 Minimum 1 years experience in the related Department/field

 Be conversant with AML & KYC policies of the Bank
 Be able to independently handle the Teller Services Area

Incumbent’s Signatures: Date: Supervisor’s Signatures: Date:

Approved by: Date: Location: