CASE

STUDY
Name Roll No.
Akshit Sharma N006
Dhruv Sethi N019
Division: BBA 1 (Second Semester)

Date of submission: 30/03/2019

Table of Contents

Certificate 1
Acknowledgement 2
Introduction……………………………
…………….3
Literature Review 4
Case 18
Questionnaire .22
Analysis……………………………………
…………25
Conclusion
……………………………………...…31
Bibliography……………….
……………….……32
Plagiarism Report 33
 CERTIFICATE
This is to certify that this case study
entitled
“Different Personality Types” has been
prepared by Akshit Sharma and Dhruv
Sethi.

They have performed this case study on

their own.

They have also put in sufficient efforts

for
completing the project. This project has
been
completed as per the rules and
regulations provided in the guidelines.

Date: 30th March 2019

Mr. Meetesh Jha

(For Signature with date)

ACKNOWLEDGEMENT

In preparation of our assignment, we had to take

the help and guidance of some respected
persons, who deserve my deepest gratitude. As
the completion of this assignment gave me much
pleasure, we would like to show our gratitude to
Mr. Sanjay Sharma, Vice president of Comnet
Exhibitions, on giving us time to interview him
throughout numerous consultations. He helped
us in connecting to the practical world, and
whose passion for the work had lasting effect. We
would also like to expand my gratitude to all
those who have directly and indirectly guided me
in writing this assignment.

In addition, we would like to thank our Director

Sir Mr. P.K Chande who has given us given us this
opportunity to do this wonderful case which
helped us in learning many new things and
helped in a lot of research and understanding.
We also like to thanks our faculty in charge Mr.
Meetesh Jha who
helped us in knowing about the different ways
how to know a person’s
personality and how a person would act or react
on a conflict.

Many people, especially my classmates have

made valuable comment suggestions on my
paper which gave me an inspiration to improve
the quality of the assignment.

INTRODUCTION
Effective communication is about more than just
exchanging information. It’s about understanding
the emotion and intentions behind the information.
As well as being able to clearly convey a message,
you need to also listen in a way that gains the full
meaning of what’s being said and makes the other
person feel heard and understood.

Effective communication skills are fundamental to

success in many aspects of life. Many jobs require
strong communication skills and people with good
communication skills usually enjoy better
interpersonal relationships with friends and family.

Effective communication is a key interpersonal skill

and learning how we can improve our
communication has many benefits.
Improving our communication skills can make a
world of a difference in our relationships with others
and help us achieve our personal goals in life. We
are, of course, social beings, and improving the way
we relate to others can only benefit us.

We are doing this exercise to get a practical

knowledge about the different personality traits and
how these traits are taken up by an individual. And
further we would know how an individual resolve
their conflicts in professional and personal life.
We conducted a case regarding the personality
traits of an individual from the service sector and we
got to know about the different types people in the
organisation. We also came across different conflicts
that took place in the company and how they were
resolved.

LITERATURE REVIEW
o Myer Briggs Type Indicators (MBTI)

Adopted from psychological studies of Carl Jung

 Aimed at identifying indicators from

Personality to:

 Help in interpersonal behaviour

 Help identifying strengths and weaknesses

 Help in choosing a career path

 It evaluates a person on 4 dimensions:

 Favourite World: Focus on Outer world or

Inner world

 Information Processing: Focus on Face

Value or Hidden

Meanings

 Decision Making Style: Decide with Logics

or with Feelings

 Planning Structured: Prefer everything pre-

planned or take

things on the go

 There are 4 categories of Preferences a

person chooses from:

Extroverting I versus Introverting (I)

Where one prefers to focus attention and what
energizes the opposite person. The first pair of
styles is concerned with the direction of our
energy. If we prefer to direct our energy to deal
with people, things, situations, or “the outer
world”, then our preference is for Extraversion. If
we prefer to direct our energy to deal with ideas,
information,
explanations or beliefs, or “the inner world”, then
our preference is for Introversion.

Sensing (S) versus iNtuiting (N)

How one prefers to take in information. The

second pair concerns the type of
information/things that we process. If we usually
prefer to deal with facts, what we know, to have
clarity, or to describe what we see, then our
preference is for Sensing. But If we prefer to deal
with ideas, look into the unknown, to generate
new possibilities or to anticipate what isn’t
obvious, then our preference is for Intuition. The
letter N is used for intuition because I has already
been used in Introversion.

Thinking (T) versus Feeling (F)

How we evaluate information and make

decisions. The third pair reflects our style of
decision-making. If we prefer to decide on the
basis of objective logic, using an analytic and
detached approach, then our preference is for
Thinking. But if we prefer to decide using values
which are on the basis of what or who we believe
is important – then our preference is for Feeling.
 Judging (J) versus Perceiving (P)

What type of planning structure one prefers? The

final pair describes the type of lifestyle we adopt.
If we prefer our life to be planned and well-
structured then our preference is for Judging. This
is not to be confused with ‘Judgmental’, which is
quite different. If we prefer to go with the flow, to
maintain flexibility and respond to things as they
arise, then our preference is for Perception.
  Based on the personality types
Categorisation is done:
The Inspector – ISTJ Personality
At first glance, ISTJ’s are intimidating. They
appear serious, formal, and proper. They also the
love traditions and old-school values that uphold
patience, hard work, honour, and social and
cultural responsibility. They are reserved, calm,
quiet, and upright. These traits result from the
combination of I, S, T, and J, a personality type
that are usually misunderstood.

The Counsellor – INFJ Personality

The INFJs are usually visionaries and idealists
who creates creative imagination and brilliant
ideas. They have a different, and usually more
profound, way of looking to the world. They
basically have a substance and depth in the way
they think, never taking anything on the surface
level or accepting things the way they are.
Others also may sometimes perceive them as
weird or amusing because of their different
outlook on life.
The Mastermind – INTJ Personality
The INTJs, as introverts, are quiet, reserved, and
comfortable being alone. They are to usually self-
sufficient and would rather work alone than in a
group. Socializing in drains an introvert’s energy,
causing them to need to recharge. The INTJs are
interested in ideas and theories. When they are
observing the world, they are always questioning
why things happen the way they do. They always
excel at developing plans and strategies, and
don’t like uncertainty.

The Giver – ENFJ Personality

The ENFJs are people-focused individuals. They
are so mostly extroverted, idealistic, charismatic,
outspoken, highly principled and ethical, and
usually know how to connect with others no
matter their background or personality. Mainly
they rely on intuition and feelings, they tend to
live in their imagination rather than in the real
world. Instead of focusing in on living in the
“now” and what is currently happening, ENFJs
tend to basically concentrate on the abstract and
what could possibly happen in the future.

The Craftsman – ISTP Personality

The ISTPs are mysterious people who are usually
very rational and logical, but also quite
spontaneous and enthusiastic. Their personality
traits are relatively less easily recognizable than
those of other types, and even people who know
them well can’t always anticipate their reactions.
Deep down on it, The ISTPs are spontaneous,
unpredictable individuals, but they hide those
traits from the outside world, often very
successfully.
The Provider – ESFJ Personality

The ESFJs are the stereotypical extroverts. They

are basically social butterflies, and their need to
interact with others and make people happy
usually ends up making them popular. The ESFJ
do usually tends to be the cheerleader or sports
hero in high school and college. Later on, in life,
they mostly continue to revel in the spotlight,
and are primarily focused on organizing social
events for their families, friends and
communities. ESFJ are a common personality
type and one that is liked by many people.

The Idealist – INFP Personality

The INFPs, like most introverts, are quiet and
reserved. They mostly prefer not to talk about
themselves, especially in the first encounter with
a new person. They usually like spending time
alone in quiet places where they can make sense
of what is happening around them. They love
analysing signs and symbols, and consider them
to be metaphors that have deeper meanings
related to life. They are totally lost in their
imagination and daydreams, always drowned in
the depth of their thoughts, fantasies, and ideas.

The Performer – ESFP Personality

The ESFPs have an Extraverted, Observant,
Feeling and Perceiving personality, and are
commonly seen as Entertainers. They are Born to
be in front of others and to capture the stage,
ESFPs love the spotlight. ESFPs are thoughtful
explorers who love learning and sharing what
they learn with others. ESFPs are usually
“people’s people” with strong interpersonal skills.
They are mostly lively and fun, and enjoy being
the centre of attention. They are also warm,
generous, and friendly, sympathetic and
concerned for another people’s well-being.
The Champion – ENFP Personality

The ENFPs have an Extraverted, Intuitive, Feeling

and Perceiving personality. This personality type
is also so highly individualistic and Champions
strive toward creating their own methods, looks,
actions, habits, and ideas — they do not like
cookie cutter people and mostly hate when they
are so forced to live inside a box. They are like to
be around other people and have a strong
intuitive nature when it comes to themselves and
others. They want to operate from their feelings
most of the time, and they are highly perceptive
and thoughtful.

The Doer – ESTP Personality

The ESTPs have an Extraverted, Sensing,
Thinking, and Perceptive personality. ESTPs are
usually governed by the need for social
interaction, feelings and emotions, logical
processes and reasoning, along with a need for
freedom. Theory and abstracts basically don’t
keep ESTP’s interested for long. ESTPs do leap
before they look, fixing their mistakes as they go,
rather than sitting idle or preparing contingency
plans.
The Supervisor – ESTJ Personality
They ESTJs are organized, honest, dedicated,
dignified, traditional, and are great believers of
doing what they believe is right and socially
acceptable. Though the paths are located
towards “good” and “right” are difficult, they are
closely glad to take their place as the leaders of
the pack. They are usually the epitome of good
citizenry. People always look to ESTJs for
guidance and counsel, and ESTJs are always
happy that they are approached for help.
The Commander – ENTJ Personality
An ENTJ’s primary mode of living mostly focuses
upon on external aspects and all things are dealt
with rationally and logically. Their secondary
mode of operation is an internal, where intuition
and reasoning take effect. ENTJs are mostly
natural born leaders among the 16 personality
types and like being in charge. They mostly live
in a world of possibilities and they often see
challenges and obstacles as great opportunities
to push themselves. They are always seeming to
have a natural gift for leadership, making
decisions, and considering options and ideas
quickly yet carefully.
The Thinker – INTP Personality

The INTPs are mostly well known for their brilliant

theories and unrelenting logic, which makes
sense since they are arguably the most logical
minded of all the personality types. They love the
patterns and have a keen eye for picking up on
discrepancies, and a good ability to read people,
making it a bad idea to lie to an INTP. People of
this personality type usually aren’t so much
interested in practical, day-to-day activities and
maintenance, but when they find an environment
where their creative genius and potential can be
expressed, there is no limit to the time and
energy INTPs will expend in developing an
insightful and unbiased solution.

The Nurturer – ISFJ Personality

The ISFJs are philanthropists and they are always
ready to give back and return generosity with
even more generosity. The people and things
they all usually believe in will be upheld and
supported with enthusiasm and unselfishness.
ISFJs are more often warm and kind-hearted.
They value the harmony and cooperation, and
are likely to be very sensitive to other people’s
feelings. People value the so called ISFJ for their
consideration and awareness, and their ability to
bring out the best in others.

The Visionary – ENTP Personality

Those with the ENTP personality type are usually
some of the rarest in the world, which is
completely understandable. Although they are
mostly extroverts, and they don’t enjoy small talk
and may not thrive in many social situations,
especially those that involve people who are too
different from the ENTP. ENTPs are more often
intelligent and knowledgeable need to be
constantly mentally stimulated. They do have the
ability to discuss theories and facts in extensive
detail. They are basically logical, rational, and
objective in their approach to information and
arguments.
The Composer – ISFP Personality
The ISFPs are introverts that do not seem like
introverts. It is mostly because even if they do
have difficulties connecting to other people at
first, they become warm, approachable, and
friendly eventually. They are mostly fun to be
with and very spontaneous, which makes them
the perfect friend to tag along in whatever
activity, regardless if planned or unplanned. ISFPs
do want to live their life to the fullest and
embrace the present, so they usually make sure
they are always out to explore new things and
discover new experiences. It is in experience that
they may find wisdom, so they do see more value
in meeting new people than other introverts.
 CONFLICT
MANAGEMENT
CONFLICT DEFINATION
Conflict exists when the disagreements lead to
big arguments and struggles between people with
competing ideas and/or personal interests. There
are so many sources of conflict mainly and
importantly in the workplace – differences of
opinion, dissatisfaction with working conditions or
remuneration, excessive workloads, lack of
recognition or promotion, perceptions of
discriminatory or maybe due to the unfair
treatment, feelings of insecurity, fear of
redundancy, clashes of personality,
misunderstandings or breakdowns in
communication and differing expectations of what
constitutes appropriate behaviour.
CONFLICT MANAGEMENT
Conflict management basically refers to
techniques and ideas designed to reduce the
negative effects of conflict and enhance the
positive outcomes for all parties involved.
The techniques and ideas used are most often
depend on the type of conflict that needs
managing – researchers differentiate between
affective (relational) and substantive
(performance, process or task-specific) conflict,
as well as interorganisational conflict (between
two or more businesses) and intraorganizational
(conflict within organisations).
The Conflict resolution can be another aim of
series of conflict management due but not all
conflict management techniques or styles have
conflict resolution as the ultimate target as it
may not be feasible.
Models of conflict management are mostly very
varied – theories that came out of the 1970s and
1980s are mostly focused on the intentions of the
parties involved in conflict as the key to moving
towards positive outcomes.

CONFLICT MANAGEMENT STYLES

Conflicts can arise at any time. How we utilize
conflict resolution strategies depends on both our
conflict style and our conflict resolution skills.
There are so many and more different and
separated ways to respond to conflict situations;
some conflict styles involve a considerate or
maybe a cooperative approach while others
involve either a competitive or passive approach.
Here are the most common five conflict
management styles according to Thomas, K.W.,
and R.H. Kilmann:

Accommodating
This is when we cooperate to a high-degree, and
it may be at our own expense, and actually work
against our own goals, objectives, and desired
outcomes. This approach is usually effective
when the other party is the expert or has a better
solution. It can sometimes also be effective for
preserving future relations with the other party.

Avoiding
This is when we simply avoid the issue. We
aren’t helping the other party reach their goals,
and we aren’t assertively pursuing our own. This
works when the issue is trivial or when we have
no chance of winning. It can also be effective
when the issue would be very costly. It’s also
very effective when the atmosphere is
emotionally charged and we need to create some
space. Sometimes the issues will resolve
themselves, but “hope is not a strategy”, and, in
general, avoiding is not a good long-term
strategy.
Collaborating
This is where we partner or pair up with the
other party to achieve both of our goals. This is
how we break free of the “win-lose” paradigm
and seek the “win-win.” This can be effective for
complex scenarios where we need to find a novel
solution. This can also basically mean re-framing
the challenge to create a bigger space and room
for everybody’s ideas. The downside is that it
requires mostly a high-degree of trust and
reaching a consensus can require a lot of time
and effort to get everybody on board and to do
synthesize all the ideas.
Competing
This is the “win-lose” approach. We act in a very
assertive way to achieve our goals, without
seeking to cooperate with the other party, and it
may be at the expense of the other party. This
approach may be appropriate for emergencies
when time is mainly of the essence, or when you
need quick, decisive action, and people are
aware of and support the approach.
 Compromising
This is mostly the “lose-lose” scenario where
neither party really achieves what they want.
This usually requires a moderate level of
assertiveness and cooperation. It may be always
appropriate for scenarios where we need a
temporary solution, or where both sides have
equally important goals. The trap is to basically
fall into compromising as an easy way out, when
collaborating would produce a better solution
. By knowing our own default patterns, we
improve our self-awareness. Once we are aware
of our own patterns, we can pay attention to
whether they are working for us and we
can explore alternatives.
EFFECTIVE COMMUNICATION
STYLES INVENTORY

Effective communication styles inventory is a

model used to describe/reflect on your personnel
characteristics

Understanding Your Communication Style

Good communication skills always do require a

high level of self-awareness. Understanding our
personal style of communicating will go a long
way toward helping us to create good and lasting
impressions on others. By becoming more aware
of how others perceive us, we can adapt more
readily to their styles of communicating. This
does not mean we have to be a chameleon,
changing with every personality we meet.
Instead, we can make another person more
comfortable with us by selecting and
emphasizing certain behaviours that fit within our
personality and resonate with another.
EFFECTIVE COMMUNICATION STYLE
SCORING GRID
Case:

We got the opportunity to interview Mr. Sanjay Sharma

the vice president of Comnet Exhibitions. A great
person with a work experience of twenty-one years. He
took out some of his time for us to interview him and
know him personally as well as professionally. He was a
great sport while answering the questions.
So, further we conducted a Myer-Briggs Typology
System Test. We came to know many things about him.
When he answered all the question it came out that his
personality type is ESTP. His main traits were Extrovert,
Sensors, Thinkers and Perceiver.
Further explained Extrovert means he is an outgoing,
maintain many social relations. A kind of person who is a
mixer and a mingler at a party and a person who would
never stand alone at a gathering would always be able
to make new relations at a gathering or in a crowd.
Sensor or Sensing trait means that a person who is very
focused on what is actuality, reality and focus on present
kind of personality. A down-to-earth person who always
acts sensible and is very aware about what to do where
and how to behave with different people and on different
situations.
Thinker trait explains that a person who believes on
logic only. The person would abide by the rules,
regulations, laws. A person who would not take any
conflict or any argument personally and would act like a
great sport.
And Perceiver trait explains about a person that he/she
more often keeps the options in the open. A person who
is very adaptable to the changing situations and would
always love to start or get into new projects and would
always strive for challenges.
Now when we interviewed Mr. Sanjay we could connect
his traits with his personality type. As we see that he is
an extrovert kind of personality he was very comfortable
to talk to us and was very quick in connecting to us very
quickly. We questioned him about the difference in his
behaviour when he is at his home at the way he is at
work. What we came to know was that, that he behaves
almost in the similar way at home and at his work place.
And we asked him about the difference we came to
know he likes to be a little controlling at both of the
places but in a different way in both the places like for
example; we came to know that he does not like to
sacrifice things at his work place being the vice
president but at home when he is a father, a son he
loves to sacrifice anything for his family. This kind of
behaviour would some times lead to a conflict. He differs
from his natural behaviour some time at the work place
which has some consequences and definitely has some
benefits too.
Talking about the consequences it would be that, that
when a decision at the organisations would be taken, he
would always defend his position and would be stuck at
his point which might lead to a conflict at the work place.
But talking about the benefits he will always be able to
control his subordinates because of this power of his. He
would always be controlling them and would be able to
make them work and complete the targets.

Further talking about his experiences at his work place

we got a chance to get to know about a conflict which
Mr. Sanjay came across. This incident happened last
year on 24th January. His organisation conducts
exhibitions at different places and at different countries.
One of it happened in New Delhi at Pragati Maidan. His
organisation was conducting an exhibition which would
need a permission from different authorities at different
levels and would also require a Permission License from
the local police. This license has to be further submitted
to the ITPO Department which would allow them to put
up their exhibition at the designated place. As we can
see that the date of exhibition was near 26th January,
every department of the police was engaged in the
preparation of the Republic Day. On 23rd January when
Mr. Sanjay went to the station for the signatures of the
Inspector of that particular police station. When he
reached the police station, he found that nobody was
present in the situation. They were now in a great mess
as they had to exhibit the next day but did not have the
permission granted. So Mr. Sanjay called his contacts to
get the permission. By luck he got the number of the sub
inspector of that station by one his old colleague. He
then called up the inspector to ask about when would he
come to the station telling him about his problem. The
inspector agreed to come to the station next day at
around nine in the morning. Then to seek an extend for
the license but when he had a conversation with them,
they just gave him the time till nine in the morning. Then
again Mr. Sanjay contacted the inspector and requested
him to come a bit early telling him about the whole
scenario. The inspector then agreed to come till eight.
Mr. Sanjay did not sleep the whole night and reached
the station at four thirty in the morning waiting for the
inspector to arrive. The inspector reached the station
and Mr. Sanjay had all the documents ready for the
signature. The inspector then took him in the station for
the inspection of the documents. While he was going
through the documents Mr. Sanjay himself created a
document for the signature with the permission of the
inspector as he was running out of time. When the
documents were ready Mr. Sanjay ordered one of his
subordinates to take the documents to the office where it
had to be submitted because the subordinate had a bike
so he would reach much earlier than Mr. Sanjay. At the
time the documents were out for the submission the
people at the place had ordered to switch off all the
lights of the area allotted to Mr. Sanjay and his
organisation. The subordinate reached ten minutes late
of the designated time but by the request of Mr. Sanjay
the people were ready to allow Mr. Sanjay’s organisation
to exhibit and they then turned on all the lights for his
organisation to present or exhibit at the event.
While we were interviewing Mr. Sanjay we were able to
observe some of his non-verbal behaviour when he was
answering the questions and when he was briefing us
about the conflict which he came across. While he was
having a conversation with us, he was very much
confident about what he was saying as he had been in
that situation. His limb was constantly moving and his
posture straight and he was looking pretty confident. His
eyes were moving from left upward sides to right
downward. This means that he was trying to recall the
images about the conflict and were also remembering
the feeling of stress which he suffered at that point of
time.

Questionnaire answered by the

participant:
Q1. What kind of personality type do you have?
A1.
 Extrovert
Introvert

Q2. What are your hobbies? What do you

generally do in free time? Have you given any
specific time as "me time"? Since when are you
pursuing your hobbies?

A2. I like to spend time for outdoor activities like

playing cricket, badminton and adventure sports.
I firmly believe that exercise is required for
having good physical and mental strength and I
am killing two birds with single stone for having
good fitness as well as fulfil my hobbies. Through
my childhood I am pursuing my hobbies.

Q3. Is there pressure from anyone in the family,

friends, colleagues (or due to work) that stops
you pursuing your hobbies and passion? What did
you do to lessen this pressure?
A3. No one in my families, friends and colleagues
who ever tried to stop me for pursuing my
hobbies at this age. But when I was student and
pursuing my study at that time my father
convinced me so many times about the time
management between studies and hobbies.

Q4. Please narrate your work life? (Job Profile)

Since when are you associated with this
company? Is your job satisfying in terms of
salary, recognition, and self-growth?

A4. I am working with Comnet Exhibitions Pvt Ltd

as Vice President. Comnet Exhibitions is under
group of "EI Group". We do the following business
under EI Group.
1. Organise in house exhibition in India and
abroad.
2. We represent India more than 200 overseas
shows across the world.
3. We have Publishing house.
4. We have travel Agency.
5. We have design and special booth
construction company for exhibition.
6. We provide consultancy service for
overseas company in India.

I am looking after finance, accounts, marking,

HR, IT department of all above companies.
I have been working with Comnet Exhibition since
1998.
I must say I am satisfied with my work,
recognition and personal growth.

Q5. Please narrate the work life

challenges/conflicts you face frequently in your
work life with colleagues, seniors, etc.? (These
challenges/conflicts may be from personal or
professional life)

A5. Everyone has to face challenges and conflicts

in their day today personal and professional life. I
also have to face the following challenges in my
professional life.

1. During and before the exhibition we have to

work late in the night. At that time, we have
ignored our personal life.
2. In exhibition industry we have to complete
our work within time frame. This is the cause
of tension and stress full life.
3. We do exhibitions overseas and we have to
explore the so many things in new country
and some time we faced very bad
experiences.
4. We have to take so many permissions from
government department. It is very difficult to
get permission from them and we don't have
a transparent and online system in our
country.
 5. Having the good health, you have to
schedule your fooding habits. I have to
travel a lot because we do 200 shows across
the world and we have to eat outside that
would be caused of bad health.

Q6. How Was/were this/these conflict/s resolved?

You resolved it on your own? The opponent took
steps to resolve it? A third-party intervention was
inevitable?

A6. We have to resolve our challenges by our self.

We are the expert of our industry so I don't think
third party can give us best solution.

Analysis:

Starting with the analysis, when Mr. Sanjay was

answering the
following questions which are mentioned on the
previous page we
were able to find the use of seven C’s of
communication process.
While answering the questions the information
provided to us by Mr.
Sanjay was fully complete we told us about the
conflict head to toe
i.e. from the start to the end of the scenario. The
information given
and the answers were very much concise and to
the point. As we
know the corporate people have a shortage of
time because of them
work pressure and if the person is at such a
higher stake in the
company. Thus, due to the shortage of time Mr.
Sanjay’s information
was more concise. With considering the audition
Mr. Sanjay was
talking to us with all respect which was very well
taken by us and was
one of the best gestures of him. His intentions
were clear that he did
not want to hurt anyone and thus was giving
respect so he earned us
respect too.
He was very clear with his answers he was not at
all beating around
the bush. He was unknowingly using the PREP
model e was
speaking the point giving the reason for that
point telling us a story
regarding the question and which would help like
an example and
then explain the point again which made his
point clearer.
The facts and figures he has about him and the
was his confidence
speaks it was appreciable enough, for example
when we also him
about the conflict he told us from the starting the
date the times and
this was the reason of his confidence and his
responsibility about
anything he gets into. This was the way he was
so correct and
showed his concreteness about the work. Mr.
Sharma’s courtesy was
very much impressive. He was sincere enough
with his work like
coming office on time, doing overtime, travelling
around the globe for
the sake of his work. At one point of time when
we were having an
interview Mr. Sanjay had to go for some work to
his president for
some signatures for five or ten minutes. When he
returned from his
president’s office he just apologised for not being
present for this
time. His apologises showed us that he is very
courteous as a person.
The correctness of his words and the way his
fluency speaks was
appreciable enough. His confidence was speaking
out by his non-
verbal ways of communication. His limbs were
constantly moving he

was siting straight up right in confidence he was

not resting for his
comfort and trying to avoid our questions and our
conversations.
These were some of the observations made by us
regarding the
seven C’s of communication.
The personality traits of Mr. Sanjay were ESTP
that means that he is
an Extrovert, Sensor, Thinker, Perceiver. These
personality traits
particularly explain the way Mr. Sanjay behaves
and all these traits
are right by seeing the behaviour of him. The
extrovert kind of
behaviour is explained in the way that the person
would be an
outgoing kind of person who is never alone at a
party would always
gather people around him. This trait can be
explained by an example
which we came to know when we were just
having a conversation
with him not regarding the interview but just a
casual conversation.
Mr. Sanjay was at a official party in Dubai where
he with just one
delegate from India, rest of the delegates were
from different parts of
the globe. Mr. Sanjay was standing alone at the
party and wanted to
socialize so he went to different delegates and
was having a
conversation with almost every delegate present
at the party. This act
of his clearly explains that he is an extrovert
because if it would have
been an introvert person he would have stood
alone at the party. The
other trait of Mr. Sanjay was sensor which says
that a focused kind of
personality. This trait also resembles with how Mr.
Sanjay is both at
his home and when he is at his work place. Like
when he is at his
work place, he does not like to deviate from his
work and would
always be focused about what is he doing. He
does not pick up any
calls from his home until and unless it is kind of
urgent or an
emergency. Even if he is siting idle, he would
rather read the
knowledgeable things rather than passing his
time by doing different
activities. Thinker is a trait in which a person
would believe in practical
knowledge with logics not in any dubious talks.
The way he presents
himself at his office is very much relatable with
this trait. At his
presentation he would always go with the facts
and figures rather than
on simple talks. His superiors are always
impressed by his
presentation which we came to know by himself
as we were talking
about some works at his office. The perceiver
trait is well defined by
one of his experience which was in when he had
to do the job of a
person who had resigned due to some reasons.
Mr. Sanjay being the
vice president had to allot work to different
subordinates for his next
exhibition which was held in Dubai. The person
resigned was given
forty-five special booth and 3000 square feet of a
place. This target

was to be completed by that person but as he

resigned Mr. Sanjay
took the whole responsibility of thus exhibition.
He had to visit Dubai
just to recruit a person for his support who would
constantly reporting
to him about what is going on there. He was
ready for taking this
challenge and was eager to complete it. When
the exhibition was held
Mr. Sanjay was able to complete the target of
giving all the space and
all the special booths allotted to him. This is the
way he fits in the
perceiver type personality. As the perceiver trait
is explained as a
person who is always ready to take any challenge
and step into any
new thing.
Now talking about the conflict, the conflict was
well attached with the
books as it helped us knowing how different ways
of resolving conflict
can be applied in real life. As we have discussed
the conflict which
Mr. Sanjay came across in the case above. We
then made Mr.
Sanjay to fill the questionnaire which would result
in knowing how the
person would manage the conflict by his natural
skills. The
questionnaire filled resulted in A=3, B=5, C=8,
D=6, E=8. This
theoretically means that Mr. Sanjay would
manage a conflict by
Compromising or by Collaborating. This means
that when a conflict
arises he would rather compromise with other’s
point or would collab
his and the other person’s point for the sake of
both. This theory of
conflict management when applied to the real
scenario was well fitted.
As we read the conflict it clearly stated that Mr.
Sanjay compromised
all his work and just was devoted to get the
license cleared for his
part of the exhibition. The way he was working
day and night to et the
work done says much about compromises he
made for this work. He
compromised his sleep, he compromised much of
his time in that
work rather than using it for something else. He
could have sent any
of his junior or subordinate for the work to be
done. He compromised
his time when he had to go to a formal party
which was hosted by the
company itself that night. The other way of
managing the conflict was
collaborating. Mr. Sanjay was just collaborating
with his subordinates
with the people who organised the exhibition and
with the policemen
too. As we could see that when he came to know
about the license
not being submitted yet Mr. Sanjay was
constantly calling here and
there so he could get the number from anyone
source so he could
make the work done for his company. When he
was able to find the
contact of one of the police man of that police
station, he called him
up and just requested him to come up and do his
signatures on the
license so that he could avail for the exhibition.
After requesting when

the police man agreed to come and would come

at a particular time
then he contacted the organisers for the extend
of the time to submit
the license. And not getting the time he called
the police inspector
again and made him agree to come a bit earlier.
When he was there
at the station Mr. Sanjay went inside with him
and did half of the work
of the inspector to save time and got the work
done finally. This act of
his prevented another conflict which would had
happen if Mr. Sanjay
would not have done this much for the company.
By these examples
in the case we can derive that Mr. Sanjay would
prefer Compromising
and Collaborating rather than leaving the work as
it is. The method of
resolving the conflict which Mr. Sanjay would not
adopt at any of his
conflict is the Avoiding form of resolving or
managing the conflict. This
is also proved theoretically as the result of
Avoiding was just 3. This
would mean that when conflicts arise he would
take part and would
prefer solving the conflict rather than just
running away and not
providing his stake in the conflict.
As we would see the previous example of being
given a new
challenge and the example of the conflict in the
case, in both cases
he gave his full contribution and did not leave it
without doing
anything. Like in the example of the case he
could have sent any of
his subordinate to the police station for getting
the signatures done.
For the signatures to be done Mr. Sanjay
sacrificed his sleep and was
present outside the police station at four in the
morning. If he would
have avoided the situation and would have left
the work as it is, it
would have either led to a big loss to the
company or another conflict
regarding the same issue. Taking another
example if Mr. Sanjay
would have left the another scenario too then
there would have been
definitely a big amount of loss because the
amount incurred was way
too much and all of it would have been wasted.
Talking about the non-verbal part of the
communication Mr. Sanjay
did not move his posture to a comforting level
throughout the
interview. And did not loose his confidence. His
constant movement
of eyes his way of speaking the fluency he had
was just marvellous
and we were just impressed by all of this. With
these good signs he
had some of the bad things in his communication
like Mr. Sanjay was
not maintaining an eye contact throughout.
Though he was looking at
us with full concentration but the eye contact
expected was missing
from his part. And there was some part where we
could test his
listening skills too. We had to repeat some of the
questions when he
asked to. This listening skill can also be the
network problem but as

we think it was not because some of the

questions were heard
correctly and were answered within no time with
a thought process.
Now, concluding the whole analysis we would say
that this project or
assignment helped us in learning many new
things in the practical
world. We were able to connect with the theory
from the books and
could see the same practically. The non-verbal
behaviour was very
much helpful in knowing how confidence helps in
communication it
can make the person win in any argument. The
types of conflict
management which we studied in the theory
were as similar as we
see in the real dimension. All of Mr. Sanjay’s
conflict and the way he
solved or managed it were resembling the result
of the conflict
management questionnaire.
Conclusion:

In our conclusion, communication is not

just wording it is a mixture of tone and
body language. We can effectively
utilize our voice tone and body language
to convey our message across. It is
often advised to establish eye to eye
contact wherever possible rather than
other forms of indirect communication.

According to us Myer Briggs Type

Indicators is a study which helps us to
know about a person’s strengths and
weaknesses and provide him a proper
career path. Further when we studied a
conflict, we got to know a much about it
and we further studied how to manage
the conflicts and how it helps us to
manage the negativities in that
particular scenario.

Through our research as well as the

interview we took of the participant. We
discovered that Communication keeps
the foundation of motivation. It helps
the person to know how a job is being
performed and how to improve
performance if it is not up to the mark.
Socializing is very important and
communication is the tool that helps in
socializing in the particular business
firm.
Bibliography:

 www.personalityperfect.com
 www.personalitybase.com
 www.16personalities.com
 www.managers.org.uk
 www.comnetexhibitions.com