A PROJECT REPORT

ON

“A STUDY OF RETAIL BANKING OPERATION IN

THANE BHARAT SAHAKARI BANK”

FOR
MASTERS OF MANAGEMENT STUDIES
FINANCE

SUBMITTED BY
RUTUJA AMBRE
ROLL NO. MS1718002

SUBMITTED TO
MRS.TEJASVI BHOSALE

INSTITUTE OF MANAGEMENT & COMPUTER

STUDIES A PROJECT REPORT

THANE (W)
Batch 2017-19
1
 A PROJECT REPORT
ON

“A STUDY OF RETAIL BANKING OPERATION IN

THANE BHARAT SAHAKARI BANK”

FOR
MASTERS OF MANAGEMENT STUDIES
FINANCE

SUBMITTED BY
RUTUJA AMBRE
ROLL NO. MS1718002

SUBMITTED TO
MRS.TEJASVI BHOSALE
2
 INSTITUTE OF MANAGEMENT & COMPUTER
STUDIES A PROJECT REPORT

THANE (W)
Batch 2017-19

CERTIFICATE

This is to certify that RUTUJA AMBRE of

MMS (Masters of
Management Studies) Semester IV, Batch
(2017-2019) has successfully
completed the project on “A STUDY OF
RETAIL BANKING OPERATION IN THANE
BHARAT SAHAKARI BANK” under the
guidance of Mrs. Tejasvi
Bhosale

3
Date:-
Place:-THANE

Director

Project Guide / Internal Examiner

External Examiner

DECLARATION

4
I, RUTUJA AMBRE the student of MMS
Semester IV, Batch (2017-19) hereby declare
that I have completed the project on “A
STUDY OF RETAIL BANKING OPERATION IN
THANE BHARAT SAHAKARI BANK”
successfully. The information submitted is true
and original to the best of my knowledge.

Date:-

Place:-THANE

Yours faithfully,
RUTUJA
AMBRE

5
 ACKNOWLEDGEMENT

I take this apportunity to express my gratitude

and extend my thanks to all those who helped
and guided me to make this endeavor
successful.
I express my sincere thanks to Director Sir for
giving us the facilities and resources in bringing
project successfully.
I would also like to thank our project guide (Mrs.
Tejasvi Bhosale) who helped me in the
completion of project.
I cannot end this page without thanking my
family and friends for their support and
encouragement while undertaking this project.

6
 CHAPTER 1
1.1. INTRODUCTION TO STUDY

7
 INTRODUCTION TO STUDY
INTRODUCTION OF BANK:
According to the oxford dictionary, “Bank who keeps people money safe as their
particular account and gives suitable interest rates on that money, and also who gives
loan facilities and also fixed deposit facilities. Banks are the most important factor in
human life. Without banks people cannot manage their large amount of money or handle
the money. With the potential to become the fifth largest banking industry in the world
by 2020, & third largest by 2025, India’s banking sector is expanding rapidly. the
banking industry is currently worth Rs.81trillion (in US $ 1.31 trillion) roughly the
contribution of the banking sector to GDP is about 7.7% of GDP.
In the past, Bank was known as ‘house of money’. In this project, I have written
about banking operations outward cheque clearing means other banks cheque clearing
process, inward cheque clearing process, NEFT & RTGS fund transfer cheque book
issue process. Account opening process, etc.

Functions of the bank:

We all need banking services:

 To receive our monthly salaries.
 To pay for goods and services.
 To give loans, save or invest money.
 As of today, these services are offered almost exclusively by banks.
Standard business of banks :
8
 Banks act as payment agents by conducting checking or current accounts for customers,
paying cheques drawn by customers in the bank, and collecting cheques deposited to
customers' current accounts. Banks also enable customer payments via other payment
methods such as Automated Clearing House (ACH), Wire transfers or telegraphic
transfer, EFTPOS, and automated teller machines (ATMs). Banks borrow money by
accepting funds deposited on current accounts, by accepting term deposits, and by
issuing debt securities such as banknotes and bonds. Banks lend money by making
advances to customers on current accounts, by making installment loans, and by
investing in marketable debt securities and other forms of money lending. Banks provide
different payment services, and a bank account is considered indispensable by most
businesses and individuals. Non-banks that provide payment services such as remittance
companies are normally not considered as an adequate substitute for a bank account.

Activities of banks:
Activities undertaken by banks include personal banking, corporate banking, investment
banking, private banking, transaction banking, insurance, consumer finance, foreign
exchange trading, commodity trading, trading in equities, futures and options trading and
money market trading.
A Banking industry includes a number of businesses such as corporate banking,
investment banking, wealth management, capital market etc. Retail banking is another
segment of the banking industry. It is a typical mass- market banking characterized by a
large customer base and a large volume of transactions. There is a high level of co-
operation between banks, retailers, customers and consumers in this segment. 74 The
retail banking industry is diverse and competitive. In addition to provide loans, checking
and savings account services, banks also offer underwriting, brokerage and insurance
capabilities to manage all aspects of a customer‟s financial portfolio. Identifying and
attracting profitable customers from competitors is essential for long term success. Retail
banking includes deposit products, residential mortgage loans, credit cards, auto finance,
personal loans, consumer durable loans, loans against equity shares, loans for
subscribing to initial public offers (POs), debit cards, bill payment services, mutual funds
and investment advisory services. These retail products provide an opportunity for banks
to diversify the asset portfolio with high profitability and relatively low Non-Performing
Assets. The categorization of retail banking services is shown in Today most banks have
entered the retail banking segment and have identified it as a principal growth driver.
They slowly gaining market share in the retail space.
The concept of Retail Banking is not new to banks but is now viewed as an
important and attractive market segment that offers opportunities for growth and profits.
Retail banking and retail lending are often used as synonyms but in fact, the later is just
the part of retail banking. In retail banking all the needs of individual customers are
taken care of in a well – integrated manner. Retail banking in the country is characterized
by multiple products, multiple channels and multiple customer groups. This multiplicity
of the roles to be played by the retail bankers adds to the excitement as well as the
challenges faced by the bankers.

 Multiple Products The products included in retail banking are—

Various types of deposits/accounts.

 Credit and Debit cards
 Loans (Personal, Auto, Housing etc.)
 Insurance, Mutual funds etc.

9
Multiple channels of distribution
 Internet banking
 Mobile banking
 Call centers

Multiple Customer Groups

 Individual customers
 Petty businesses
 Small and Medium Enterprises (SMEs)

1.2. OBJECTIVES TO STUDY

o To Study about the general banking transactions of the Thane Bharat

Sahakari bank. Study about the all cheques transactions means the
process of cheques clearing.

o To Study about the Real Time Gross Settlement (RTGS) and National
Electronic Funds Transfer (NEFT) transactions and their amount limit at
the particular time.

o To understand about the cash transactions of the Thane Bharat Sahakari

bank.

o To Study about the functions of the Omni (software by infrasoft tech

solutions) bank.

10
 1.3 RESARCH METHODOLOGY

The study is descriptive in nature .both qualitative and quantitative aspects

have been into consideration. They help to self-group, small scale industries and
agriculture assist in Terms of growth of economy. they offered quality services to the
customer In this report all information is about the how retail banking operate.

1.4 DATA COLLECTION

Primary data:
In this report researcher use primary data. This information collected through
questionnaire method. Sample size for this report is 50.

Secondary data:
 Internet
 Official website of bank
 Research paper

11
 Articles
 Bank’s annual reports

1.5 LIMITATION TO THE STUDY

 The survey was limited to thane city only.

 Target customers and respondents are customer of bank so it was difficult to get
their time and view for questions.

12
CHAPTER 2 : COMPANY PROFILE
2.1 INTRODUCTION

13
 COMPANY PROFILE
THANE BHARAT SAHAKARI BANK

The Thane Bharat Sahakari Bank Ltd., established in 1979, is one of the leading Co-
operative Banks in Thane district. Since the date of inception, the Bank has grown by
leaps & bounds with 24 branches, spread over Mumbai, Thane, Raigad and Pune
districts. (as on 31.03.2016) At the time of inception of the Bank, i.e. in late 1970s, there
were only 2 Co-operative Banks in Thane city. Thane city, being centrally situated in the
growing industrial belt on one hand, and being equidistant to western side on
Ghodbunder Road to Karjat, Kasara and also Mumbai on the other, was developing
vertically and horizontally as well, which resulted into growth in the population
belonging to all strata of the society. Naturally, a need for another Bank was evident.
Two enthusiastic persons, viz. Dr. V .N. Bedekar and Mr. M.Y. Gokhale, along with
many such likeminded senior social workers, came up with an idea of having one more
Co-operative Bank for Thane city and district.
After completing preliminary formalities, the Bank was registered with District
Co-operative Registrar on 25th September 1978. Subsequently, the first General Body
Meeting of the Bank was held on 28th October 1978 and in that Meeting, a Team of first
Board of Directors was elected. Dr.V.N.Bedekar was elected as the Chairman and
Mr.M.Y.Gokhale as Vice Chairman.The relative Reserve Bank of India (RBI) Licence
for opening the Bank was obtained on 19th April 1979 and on the auspicious day of
‘Akshaya Tritiya’, on 29th April 1979, the Bank was inaugurated at the hands of noted
Economist of that era, Dr.V.M.Dandekar. The Bank started functioning at spacious
premises at ‘Shatataraka’, with its Administrative Office and the first Branch viz. Main
Branch.

14
 The Bank was awarded status of ‘Scheduled Bank’ on 8th March 2003.It will be
interesting to know that, initially the Bank was named as the “Bharat Sahakari Bank”
Ltd., Thane. Subsequently, the name was changed to the “Thane Bharat Sahakari Bank”
Ltd. to avoid confusion in the minds of the people, as two other banks, styled as “Bharat
Co-operative Bank” and Bharat Sahakari Bank” were also functioning at the time. Thus,
the transformation in the name from “Bharat Sahakari Bank Ltd”. Thane to “Thane
Bharat Sahakari Bank Ltd”, took place .In the year 2003-04, the Bank celebrated Silver
Jubilee Year. A Souvenir was published in the Silver Jubilee year, highlighting various
milestones achieved by the Bank during its journey of 25 years. The Bank participates in
many social events in Thane city, like “Nav Varsha Shobha Yatra” (Nandi songs of
which were famous / popular ) on the eve of Gudhi Padwa and also contributes to many
social events through donations, ads and, even on few occasions it sponsors some social
programmes. The Bank is well equipped in the area of mechanization / computerization
of its services through 24 ATMs, Mobile Banking, RTGS, NEFT etc. etc.

Advantages & disadvantages of Thane bharat sahakari bank

 Advantages of Bank:

(1) Good Staff:

Bank has good and patient staff the staff are very trained staff they always talk very
politely. They always take good care of their customers. They talks very friendly to
their customers.

15
(2) More services:
Bank has started more services like nationalised banks, bank gives NEFT & RTGS
services, netbanking , mobile banking like mobile app services, customers can transfer
their money in less time. Bank also gives locker facilities also.

(3) Fastest account opening:

Bank has fastest account opening services if anyonesubmitted his form at particular
day then his account opens at that day in less time, the accounts can be anything,
current, saving or cash credit. After opening the account bank send the thanks letter to
it’s customers. That letter includes customer’s account number and bank says thank
you for opening the account in our bank.

(4) Missed call facility for balance enquiry:

To provide hassle free and convenient banking services to customer by leveraging
technology bank has introduced ‘missed call’ facility for balance enquiry. All
customers who have their registered mobile number, they can get the balance of their
by SMS by just giving a missed call from their registered mobile number to 922319.

(5) Cheque Book issues in one day:

If a customer has given request for new chequebook at particular day, bank gives him
his new cheque book at next day.

 Disadvantages of bank:

 Unsatisfied banking operation system : The bank’s banking operation software

(Omni), stops work sometimes due to technical error, line/wiring issue, most of
the time it gets error then all works being stopped for half and hour or 15 to 20
minutes without Omni bank cannot do anything regarding to banking operations.

 No proper post service: Bank doesn’t send customers cheque-books, ATM

cards, return outward cheque, etc. by post customer come in the bank to collect
their ATM Cards, cheque-book, return cheques. Other banks send ATM cards
chequebook by courier. In the thane bharat , if any customer doesn’t come to
collect their cheque-book , ATM cards within 15 days then bank cut the postal
charges from that customers account and send it, sometimes customer doesn’t get
the cards or chequebook by post. This is also big disadvantage of bank.

 Lack of sms about account updates: Bank doesn’t give good sms facility, due
to less sms customers can not able to get updates about their account balance,
cheque clearing. Sometimes customer calls to bank to know their account
balance. now bank tries to give sms facilities but bank sms comes very less.

16
PROFIT AND LOSS OF THANE BHARAT SAHAKARI BANK
TOTAL EXPENSES
( FOR THE YEAR ENDED 2016-2017)

17
PROFIT AND LOSS OF THANE BHARAT SAHAKARI BANK
TOTAL INCOME
( FOR THE YEAR ENDED 2016-2017)

18
Analysis:

(1) Income:
According to profit and loss account statement, bank’s profit is increased. Bank’s all
expenses is lower than bank’s income, it shows the thane bharat bank’s financial
condition is excellent. The bank gained more profit with all bank’s charges (this includes
chequebook charges, ATM charges, Also with NEFT & RTGS charges). According to
march 2016 , bank gained almost 55,58,566/- only of locker rent, and at march
2017, it increases at 58,73,074/-. At march 2016 the income from all service charges

19
was2,28,41,101/- , and also at march 2017 that was 2,29,10,179/- . so, we can see the
bank’s profit is increasing year by year.

(2) Deposits:
At the end of 31 march 2016, bank’s total deposit was Rs. 1172.99/- (in crore). And at
the end of 31 march 2017 total deposit was Rs. 1365.42/- (in crore). Bank’s deposits
increased by 16.40%. at march 2016, saving and current account deposits limit was
30.16% . that increased at march 2017 by 33.87%. also during demonetisation this
number was increased, because people deposited their cash in their bank account.

(3) Total Profit:

At the end of march 2017, bank’s profit after tax (net profit) is became Rs.
8,00,04,443/-. Also at the end of march 2016 net profit was Rs. 7,01,71,412/-. Which
increased by Rs. 98,33,031/-.

(4) Total Fund’s:

Bank’s total reserve and other funds are now Rs. 89.18/-. (in crore). And also at the end
of march 2016 banks total fund was Rs. 100.58/- crores.

(5) Become multistate bank:

Recently , reserve bank had given permission to thane bharat bank to start more 2 new
branches, so bank established its new branches in chakan city and thakurli branch in
march 2018. Now board of directors have decided to make bank as multistate bank due
to need of grow. And also board of directors have decided to start work area in goa state.

(6) Working Capital:

At 31 march 2017 bank’s working capital was Rs.1444.20/- (in crore). And now it
increased with Rs.153.15/- (in crore). When it was Rs. 1291.05 (in crore) at march 2016.
Also working capital was increased previous year by 4.78%

(7) Loans &outstandings:

At end of march 2016, bank’s loans were Rs.807.20/- (in crore), at 31 march 2017, it
was 935.90/- (in crore).that means it increased by 15.94% (Rs. 128.70/- crore).At march
2017 total outstanding was 2.66% to total loans, which was 3.78% at march 2016.

(8) Total investment:

Bank always decides its investment plan as per their income, according to RBI’s policy
bank always keeps CRR’s particular amount and also SLR’s investment. Bank’s total
investment on fund with another bank was Rs.437.74 crore. At the end of march 2016,
bank’s total investment on fund was Rs.371.43/- crore.

(9) Dividend:
According to the interest rate, profit and expansion of the banks, the board of directors
have decided that give 10.25% dividend to the bank members. At march 2016 bank had
decided to give 10.00% dividend to its bank members.

(10) Profit division: The profit division of the thane bharat bank are as follows:

20
 According to above statement, and also as per 31st march 2017, profit bank has Rs.
8,00,04,443/- net profit, and also with reserve fund Rs. 2,55,090/-. At the march 2016
bank had Rs. 7,01,71,412/- and reserve profit was Rs.12,275/-. For profit division for
different purposes.

(11) Capital adequacy:

In march 2016, banks total capital adequacy was 12.07%, which improves and it was
march 2017 was 13.82%.

(12) Share capital & members:

According to 2017 the total members 3222 have been added.so 60 members had been
left. At march 2017 the total members were 33338. At march 2016 banks total share
capital was Rs.33.41/- crore. It increased at march at Rs. 34.19/- crore. That means it’s
increased at 2.34%.

21
CHAPTER 3: COMPANY BACKGROUND

22
 3.1 HISTORY
Retail banking provides financial services for individuals and families. The three most
important functions are credit, deposit, and money management. They are a component
of commercial banking.

First, retail banks offer consumers credit to purchase homes, cars, and furniture. These
include mortgages, auto loans, and credit cards. The resulting consumer spending drives
almost 70 percent of the U.S. economy. They provide extra liquidity to the economy this
way. Credit allows people to spend future earnings now. Retail banks also offer small
business loans to entrepreneurs. These small companies create up to 65 percent of all
new jobs as they grow.

Second, retail banks provide a safe place for people to deposit their money. Savings
accounts, certificates of deposit, and other financial products offer a better rate of return
compared to stuffing their money under a mattress. Banks base their interest rates on
the Fed funds rate and Treasury bond interest rates. That's why they rise and fall over
time. The Federal Deposit Insurance Corporation insures most of these deposits.

Third, retail banks allow customers to manage your money with checking accounts and
debit cards. That means they don't have to do all your transactions with dollar bills and
coins. All of this can be done online, making banking an added convenience.

Cooperative banking is retail and commercial banking organized on

a cooperative basis. Cooperative banking institutions take deposits and lend money in
most parts of the world. Cooperative banking, as discussed here, includes retail banking
carried out by credit unions, mutual savings banks, building societiesand cooperatives, as
well as commercial banking services provided by mutual organizations (such
as cooperative federations) to cooperative businesses.

A 2013 report by ILO concluded that cooperative banks outperformed their

competitors during the financial crisis of 2007-2008. The cooperative banking sector had
20% market share of the European banking sector, but accounted for only 7 per cent of
all the write-downs and losses between the third quarter of 2007 and first quarter of
2011. Cooperative banks were also over-represented in lending to small and medium-
sized businesses in all of the 10 countries included in the report Credit unions in the US
had five times lower failure rate than other banks during the crisis[2] and more than
doubled lending to small businesses between 2008 - 2016, from $30 billion to $60
billion, while lending to small businesses overall during the same period declined by
around $100 billion[3]. Public trust in credit unions stands at 60%, compared to 30% for
big banks[4] and small businesses are eighty percent less likely to be dissatisfied with a
credit union than with a big bank
Cooperative banks are owned by their customers and follow the cooperative
principle of one person, one vote. Co-operative banks are often regulated under both
banking and cooperative legislation. They provide services such as savings and loans to
non-members as well as to members, and some participate in the wholesale markets for
bonds, money and even equities.[6] Many cooperative banks are traded on public stock
markets, with the result that they are partly owned by non-members. Member control is
diluted by these outside stakes, so they may be regarded as semi-cooperative.

23
 Cooperative banking systems are also usually more integrated than credit
union systems. Local branches of co-operative banks select their own boards of directors
and manage their own operations, but most strategic decisions require approval from a
central office. Credit unions usually retain strategic decision-making at a local level,
though they share back-office functions, such as access to the global payments system,
by federating. Some cooperative banks are criticized for diluting their cooperative
principles. Principles 2-4 of the "Statement on the Co-operative Identity" can be
interpreted to require that members must control both the governance systems and capital
of their cooperatives. A cooperative bank that raises capital on public stock markets
creates a second class of shareholders who compete with the members for control. In
some circumstances, the members may lose control. This effectively means that the bank
ceases to be a cooperative. Accepting deposits from non-members may also lead to a
dilution of member control.

How Retail Banks Work:

Retail banks use the depositors' funds to give out loans. They make money by charging
higher interest rates on loans than they pay on deposits. The Federal Reserve, the
nation's central bank, regulates most retail banks. Except for the smallest banks, it
requires all other banks to keep around 10 percent of their deposits in reserve each night.
They are free to lend out the rest. At the end of each day, banks that are short of the
Fed's reserve requirement borrow from other banks to make up for the shortfall. The
amount borrowed is called the fed funds.

TYPES OF RETAIL BANKING

The retail banks are generally classified into

 Commercial Bank: It is a normal bank that distinguishes from an Investment

Bank. The US congress after the Great Depression required banks that are
engaged only in banking activities, which is different from Investment Bank that
is limited to capital market activities. Some people use the term commercial bank
for a bank or a branch of bank that deals mostly with loans and deposits from
corporate and large businesses.

 Community Bank: The financial institution that operates locally and empowers
the employees to make local decisions in order to serve their customers and the
other partners
.
1. Community Development Bank: The regulated banks, that serves the
underserved markets or population with various financial services.

2. Postal Savings Bank: The national postal system that offers services related to
savings banking.

3. Private Bank: The banks that basically manage the high net worth individuals
assets.

24
 4. Offshore Bank: Banks those are located in the jurisdiction with low tax rates
and regulation. Generally many offshore banks are private banks.

5. Savings Bank: Savings Banks have its roots into 18th or early 19th century. The
basic objective of savings bank was to offer easy accessible savings products and
services to all categories of public. The savings banks were created on public
initiation in some parts of the world where as they were started by some socially
committed individuals to put in place the necessary infrastructure. These days‟
European savings banks started focusing on retail banking: payments, savings
products, credits and insurance for individual customers, small and medium-sized
enterprises.

6. Building Societies: These are the organizations which just conduct retail
banking.

7. Ethical Banks: The banks that give more importance to the transparency of all
the operations and that make only social-responsible investments.

Reasons of Growth of Retail Banking in India:

Retail banking has gained enormous momentum in the Indian Banking Scene during
the last five years. The reasons are:
1. Introduction of Technology,
2. Increased competition among different types of banks,
3. Opening of new generation private banks,
4. Inviting of more foreign banks in post WTO (World Trade Organization) era,
5. Focus on productivity and profitability,
6. Deregulation of interest rates,
7. Drive towards low non-performing asset
8 .They function with the rule of “one member, one vote” and function on “no profit, no
loss” basis.
9 .It performs all the main banking functions of deposit mobilization, the supply of credit
and provision of remittance facilities
10. It provides financial assistance to the people with small means to protect them from
the debt trap of the moneylenders.
11 .It is engaged in tasks of production, processing, marketing, distribution, servicing
and banking in India
12 .It supervises and guides affiliated societies
13 .Mobilization of funds from their members
14. Advance loans to the members

CHALLENGES TO REAIL BANKING IN INDIA:

The issue of money laundering is very important in retail banking. This compels all the
banks to consider seriously all the documents which they accept while approving the

25
loans. The dependency on technology has brought Information Technology
Department‟s additional responsibilities and challenges in managing, maintaining and
optimizing the performance of retail banking networks. It is equally important that banks
should maintain security at the advanced level to retain the faith of the customer.
Difficulty and high cost of acquiring new customers in a matured market. Less options
for growth via acquisition, as the banking industry continues to consolidate.
A study conducted by Reichheld (published in Harvard Business Review), which
identified that “5% increase in customer retention can increase profitability by 35% in
banking business, 50% in insurance and brokerage and 125% in credit card market”.
Thus, the customer retention is a paramount important for the profitability of Retail
banking business. So banks need to retail their customers in order to increase the market
share. The issue of outsourcing has become very important in the recent past because
various core activities such as hardware and software maintenance, entire ATM setup
and operation (including cash, refilling), MIS and data center management, etc., are
being outsourced by Indian banks. That is why, before taking any decision on
outsourcing banks are expected to take utmost care to retain the ongoing trust of the
public.
Customer service should be all and end all of retail banking. Someone has rightly
said, “It takes months to find a good customer but only seconds to lose one”. Thus,
strategy of knowing your customer (KYC) is paramount important. So, the banks are
required to adopt innovative

strategies to meet customers needs and requirements in terms of services/products,

etc.
 Credit unions:
Credit unions have the purpose of promoting thrift, providing credit at reasonable
rates, and providing other financial services to its members.[7] Its members are
usually required to share a common bond, such as locality, employer, religion or
profession, and credit unions are usually funded entirely by member deposits, and
avoid outside borrowing. They are typically (though not exclusively) the smaller
form of cooperative banking institution. In some countries they are restricted to
providing only unsecured personal loans, whereas in others, they can provide
business loans to farmers, and mortgages.
 Land development banks:
The special (bank)s providing Long Term Loans are called Land Development
Banks, in the short, LDB. The history of LDB is quite old. The first LDB was
started at Jhang in Punjabin 1920. This bank is also based on Co-operative. The
main objective of the LDBs are to promote the development of land, agriculture
and increase the agricultural production. The LDBs provide long-term finance to
members directly through their branches.[8]
 Building societies:
Building societies exist in Britain, Ireland and several Commonwealth countries.
They are similar to credit unions in organisation, though few enforce a common
bond. However, rather than promoting thrift and offering unsecured and business
loans, their purpose is to provide home mortgages for members. Borrowers and
depositors are society members, setting policy and appointing directors on a one-
member, one-vote basis. Building societies often provide other retail banking

26
 services, such as current accounts, credit cards and personal loans. In the United
Kingdom, regulations permit up to half of their lending to be funded by debt to
non-members, allowing societies to access wholesale bond and money markets to
fund mortgages. The world's largest building society is Britain's Nationwide
Building Society.

THANE BHARAT SAHAKARI BANK LTD

Thane Bharat Sahakari Bank Ltd, which has 20 branches in the district, has decided to
open its first branch outside the district in Pune soon. "The bank founded in 1979, has

27
branches not only in Thane city, but in Airoli, Mulund, Ghatkopar, Dombivali and
Kalyan, Bhandup and opening of Badlapur & Pune branches is on anvil, which will be a
thing of the past," chairman of the bank M Y Gokhale told this to PTI.
The bank plans to open five more branches soon, he said. "The bank has crossed
the significant mark of deposits, which stands at Rs 915 crore and advances Rs 576
crore, thus totaling mix business of Rs 1,491 crore. The bank today manages a business
of Rs 1,500 crore and aiming to go grow at 25 per cent per annum in following years," he
said. Gokhale added that the bank is equipped with latest technology that includes
providing facilities such as ATM/CDM, core banking, SMS bank..

Performance of last 5 Years of Thane Bharat Sahakari Bank:

As the above Financial statement of thane bharat bank the banks all over profit is
increasing every year. And also I have studied that the bank’s popularity is increasing
day by day, the number of account holders are increasing day by day, the large amount
of loan provided by the bank, the investment was decreased in 2016 but it bounces
greatly at 2017. I have observed that most of the people and customers prefers the thane
bharat bank’s loan because it’s interest rates are beneficiary to the customers. And due to

28
the goodservices facilities customers attract to the bank. So the bank is in profit as my
opinion. As per my observation bank is always crowded, bank is going well.
According to the statement, company’s working capital is in plus & increases.
And at 2017 the numbers of investment in banks has grown up.

Return (Bounce) cheques:

Most of the time the number of return cheques which come to the bank are very fewIt not
above the 10 always, but when at 30 may and 31 may there was strike of all indian
nationalised banks, that time both 2 days total 25 to 35 cheques were return to the bank,
normal reasons of the bounce cheques are insufficient funds, payment stopped by
drawer, and signature difference. But that time the reasons which had written on cheques
were other reasons, connectivity failure and branch blocks these were the reasons that
time.
Then our bank had decided to represent all cheques to customers satisfaction we
make credit voucher and send all the cheques as the same process like we send normal
cheques, bank can’t view. the balance the other bank’s cheques so that can be reduced
bounce cheques as like transfer cheques, NEFT & RTGS.

Outward cheques:

Each and every working day and also at the morning session the large number of
outward cheques come in the bank, the number of cheques are always above the 150 but
in weekend at friday the number goes to above 225. Not only Friday but also at Monday
the numbers are above 230. At evening session the number of the cheques are very less
sometimes the tota number of cheques are 60 or 100, So morning session has huge
amount of cheques than evening session

RTGS & NEFT:

In the thane bharat bank RTGS & NEFT has the huge demand customer prefers RTGS
& NEFT rather than transfer of cheques, RTGS & NEFT takes less time than cheque.
Bank gain huge amount in previous years of NEFT & RTGS by service charges. Mostly
the less no of RTGS Come to the bank which is above 2 lacs, but everyday
approximately 25 to 30 NEFT comes everyday as per my observation. During the june
month no of RTGS & NEFT increase

No. of chequebook issue:

Normally total number of new chequebooks request are not necessary, but all
current saving and cc, the number goes sometimes 20 sometimes 30. First in Omni has
chequebook issuing option, first we go in the cheque book request menu, then we type all
the slip data, for the chequebook issuing the account balance should be Rs.1000/- if the
account balance is less than 1,000 then bank will not create that customers cheque book.
But only those people can request for issue their cheque book if they allow the cheque
book for their account during account opening. Then bank processes the other cheque
book bank has special printer for print the new cheque book, after printing new cheque
book bank prints the new cheque book. And also they print signature pages for customers
signature

29
Outward Cheque Clearing Process:

 The thane bharat banks all daily banking works is done on Omni (the intrasoft
company’s) software, everyone can say it’s blood circulation of the banking
works, without the Omni banks are nothing. So the outward clearing process is
done on outward clearing menu, after typing the batch we type the drawee’s
account number who’s getting the amout of money and who’s receiving
particular amount from other party (drawer) the after typing the drawee’s
account then slip (voucher amount is typed in slip box which is same like same
amount)

 After all instrument’s number will be typed in middle section those numbers
means last 6 digits will be considered first 3 digits known as bank’s name then 3
digits known as that bank’s branch names, last 2 digits stands for type of account
like cash credit, saving, current a/c,etc . and then first 6 digits will be typed which
is known as cheque number.

 It is very important for clearing cheque, and that is date it’s very important to
write proper date, next month or after 5 days date software will not accept that
cheque is known as post dated cheque. also it is very important to type narration
for every cheque. To know the cheque belongs to who, and if the cheque is
belongs to school fee then we type the name of the student and it’s standard and
division. To understand which student has paid his fees.

 After that cheque amt. will be typed after all process we get particular set number
of the cheque. And then senior employees cheque all data of the cheque, that
process is called as authorising of cheques’.

 The senior employees have rights to cancel the authorization of the cheque if the
amount or instrument number of the cheque is wrong. They say create the set
number again. And if the cheque number or it’s date or amount is wrong or
narration of the cheque is wrong then no need to cancel all the set we can modify
in voucher menu, we can modify the correct number of the instrument number or
modify the correct narration of the cheque.

 After the authorization process cheques go for sorting, sorting means the voucher
or sleep which attached by the drawee to cheque, it separates from the cheque, all
the cheques will be separate for sending to clearing house.

 After the sorting process, bank makes Microsoft excel sheet file for cheques. That
process is called as ‘patti’. It means calculation of the total number of the cheque,
the Omni system shows the total number of cheques and the total rupees amount
of the cheque. The amount can be anything like 50 lac to 1 cr., the banker try to
add all the cheque amount of the cheques in the excel. If it becomes tally (the
amount of system and excel becomes same).then bank goes for advice print
process. And bank keep bank names cross stamp on all the cheque. the patti is to
be done before 1:15 pm.

30
  Clearing house asks advice of the cheques to know the total no of cheque and it’s
amount for clearing process. the advice is made first on outward clearing contra
menu then it goes to debit part of the contra. Then it goes to in transfer entry, the
entry is known as inter bank transaction entry. We type narration in it as no of
cheque and amount then advice is made. After printing the advice slip it goes for
authorization to senior employees. Then after authorization of the slip it will be
tore up in two parts one part is attached to cheque and the one is attached to slip
and vouchers. Bank keep round stamp on voucher if the cheques goes to next
date the stamp is keep of next date, and if the cheque has come at afternoon and it
date is keep after 1 day date and if Saturday Sunday come the stamp will be keep
Monday.

 Cheques clear only at working days of the bank. Except Saturday and Sunday.

 Every bank has rule that if the cheque comes before 11 am then it goes at
afternoon for clearing and if the cheque comes at afternoon means after 11 am
then it goes for clearing at next day.

 When if any cheque is return due to insufficient funds, signature difference, or

payment stopped by drawer, etc. then bank puts its letter to that cheque.

 Bank also has school fees payment services b cheque. School gives to parents the
voucher one voucher for bank and one is for school. There’re some school names
who have their bank account in:
TBSB chandanwadi branch:
 S.V.P.T’s saraswati secondary school.
 S.V.P.T’s saraswati computer fees account
 S.V.P.T’s college of arts, science & commerce
The process of the clearing the cheque is same the cheques can be other banks
or cheques may be of thane bharat bank but the narration will change the narration bank
types the name of the student and it’s standard and division. To know this cheque
belongs to school fees.

Transfer cheque clearing process:

(1) Transfer cheque means the cheque which is belongs to same bank, both cheques
(drawer and drawees cheques) then it goes in transfer clearing.

(2) If the cheque and account number of drawee belongs to same branch then in
transfer menu we can add first cheques ( drawers account number ) to debit the
money from his account and then we type narration of that account holder who gets
money in his account and then we type drawee’s account number and then we type
the narration name of drawer.

(3) If cheque belongs to other branch then we type 8000 number it shows ABB
Transaction name then system asks the branch number the branch which is
mentioned on cheque. Then we type the drawers account number and then all same
details as above then type the creditors account number in next menu. and all same

31
 process and same as if the voucher belongs to other bank then type 8000 and same
data which belongs to the party.

(4) Bank uses morning batches till lunch time and after lunch time bank uses evening
batch.

(5) We also do transaction with debit and credit transfer trough transfer entries the
process is same.

(6) Transfer entries are only can be done with particular same bank ( The transfer
transactions only to be done with thane bharat bank’s cheques and with thane
bharat vouchers (debit and credit vouchers).

 NEFT( National Electronic Funds Transfer)& RTGS (Real Time Gross

Settlement)Transaction:

 NEFT( National Electronic Funds Transfer) & RTGS (Real Time Gross
Settlement), the two processes are the fastest way to transfer the funds in less
time, Both transaction has no time limit for Transferring funds. If the amount is
above the 2 lac or perfect 2 lac then it goes to RTGS, But RTGS is only to be
done before 3 pm, then it goes to NEFT section, then it takes 2 hours for transfer
the funds so the bank prefers RTGS for large amount but RTGS is better than
NEFT to transfer large amount of money ( from 2,00,000/-) RTGS takes to
transfer money in 15 to 30 minutes and NEFT takes 2 hours

 It has special form for transactions, It is important for Account holder having
Beneficiary banks All details like it’s IFSC code number, Account number,
account holders mobile number ,etc. all are required. For NEFT Transactions,
the transaction code is 1902 and for the RTGS transactions the code is 1900 and
for both transactions we select the option RTGS outward client and then all
details of RTGS Transactions like IFSC code, A/c no, mobile number, etc. Then
we get particular set number of transaction and we take service charges of NEFT
& RTGS as given below:
1. Amount upto rs. 10,000/- is Rs. 2.96/-
2. Amount upto rs. 10,000/- to Rs. 1,00,000/- is Rs. 5.90/-
3. Amount upto rs. 1,00,000/- to Rs. 2,00,000/- is Rs. 17.70/-
4. Amount upto rs 2,00,000/- to Rs. 5,00,000/- is Rs. 29.50/-
5. Amount upto rs. 5,00,000/- is Rs. 59.00/-
(This all charges included with taxes (GST) Also)
(The above NEFT & RTGS Rate may change as per RBI guidelines)

 The charges will be debitedfrom drawer’s account according to the particular

amount.

 (For NEFT & RTGS The cheque of Thane bharat bank is must. and it isimportant
to write yourself in pay’s column)

32
  For NEFT & RTGS The full address is not required only area or city’s name is
must.

 The above process is for chandanwadi branch NEFT & RTGS Transaction same
process
 applied on outward cheque RTGS & NEFT Process but we must add all charges
of GST and other service charges as our own typing manually in particular
branch like chandanwadi all charges create automatically.
 It’s very important point transfer entries and for NEFT RTGS Transaction
entries and also for transfer cheque entries that the drawer’s account should be
fulfilledwith account balance which is suitable for cheque amount.

Cash transactions entries:

(1) Cash transaction menu is mostly used for withdrawal cash, there’s two option for
withdrawing cash, first is saving bank account withdrawal slip, but the withdrawal cash
limit for withdraw slip is only upto 25,000/- not more than that, and 2 option is
withdraw cash from cheque, everyone can withdraw large amount of cash from chequeif
the amount of the cheque is below 50,000/- and the cheque belongs to same branch then
token is not required, and if the cheque is belongs to other branch but amount is very less
then token is compulsory.

(2) This is also important for withdrawal slip if the account number belongs to other
branch then also token is important. And it is important to carry passbook for withdraw
slip. And for cheque id proof is important like pan card or aadhar card. In the cash entry,
we type the savings account number then total no of withdrawing amount which is
written byaccount holder and receipt number and in narration we write WH and the slip
number and after we write the particular token number. Which is given to the person and
then it goes for authorization and after it goes to the cashier and cashier gives cash to
account holder.

(3) Same process is to be done with cheque process but there the narration is different
the narration is written ‘To self ’ Means cash withdrawal for me. And again same
procedure to authorization of cheque. And it goes to cashier.

(4) Not only for cash withdrawal systems but also it is used for postage entries, this
facility is used by most of the time by the employees. postage means withdrawal cash
from bank to small expenses like travelling, stationery, etc. in cash transactions for
postage entries we type the number 2999/3300 then it automatically shows the postage
record. Then type the amount. and type the narration which has given on pink slip. But
the postage entries normally not above the Rs.500/-

33
  Account number generation and customer id generation:

(1) For account number creation we goes in Omni menu at customer master menu, and
select create option then we type all customer details on that section which is written in
the form then select the type of the account, current, saving, cash credit (cc), sod
(secured overdraft)

(2) Then next menu customers all requirement for the account he’s cheque book
requirement, his ATM card requirement, then customer’s all charges like ATM card
charges, cheque book charges, (bank gives first 2 chequebooks free after using first 2
chequebooks banks takes chequebook charges

(3 Rs. Per cheque), for every chequebook cheque-book request application small slip is
to be filled up. Then next day customer can be able to get chequebook, and if customer
not takes chequebook till 15 days then it will be sent by post and it’s charges will be
debited from his or her account, same process will be applied on ATM card, ATM card
takes 1 month to create, now thane bharat bank has launched new platinum cards which
can use worldwide, before the platinum bank had given rupay cards which were only
using in india only now the new platinum cards will arrive after 15 june 2018.

(4) After that it asks for nominees if it mentioned or not it asks for occupation, after all
this process the account number is generated, and 6 digit customer id is generated.

(5) After account number creation We go in aadhar link master section, it is used for
aadhar card linking, it only requires pan card and aadhar card number, for account
opening these two documents are must.

Signature scan:

(1) After opening account and account number generation Bank verifies the signature of
the customer bank checks that this signature of that customer or not. Bank employees
drag the signature of the customer and check the customer signature, if signature
matched then they marked the ‘scanned’ stamp on customer’s account form near the
signature. Bank charges nearly 50 rs. If customer has changed his signature.

Thanks letter to customers:

(1) After account number and customer id creation thanks letter will be printed, it is
automatically made in Omni bank has made regular format of the thanks letter, just the
name and account number and customer id changes, it is found in online printing section,
the option is thanks letter to the introducer, we just print new accounts thanks letters, we
print 2 copies of each account number one is send to customer by post and second is
attached to the account form at particular date.

(2) The bank always send thanks letter to it’s all new customers. It goes to customers
bank says thanks to customers about opening account in it’s bank and bank tells
customer’s new account number in that letter.

34
Passbook printing & barcode generation:

(1) In the Omni software, F9 button has lot of options if anyone confused, and if in any
one menu F2 button help to go forward, this are the important features of the Omni
software.

(2) For passbook printing there’s the F9 and P option it gets us on passbook printing
menu,
a. First menu 1 no shows the passbook printing then after typing the account number
there’s modify option shows if passbook prints wrongly then we select the modify option
and then it asks for date. Then we can select the particular date, then print option is to be
done.
b. First box if we select 2 option it shows first page details, if we select that part then it
prints first page details.

(3) Barcode generation process is not very difficult. Barcode helps for print passbook
from passbook printing machine.

(4) In accounts master menu select barcode generation option or F9 and $ (Shift + 4
button) it gets on that menu, the barcode sticker scanned by barcode machine and after
select branch code and account number the barcode will be generated. That passbook can
be printed in passbook printing machine.

SMS Banking registration:

This function is in Accounts master section, we can find easily that option select SMS
Banking option it asks for account holder details, it verifies all data which has given on
the form, customer must fill SMS banking form, it helps them to know the updates of
their account balance,etc.

Statement of customers account:

In the F9 and S we can know the balance and account statement, we can get statement of
any account, not only F9 S but also we can know the balance in F9 Z menu, there
specially we can know the balance of cc (cash credit account), Cash credit account is
much better than current account, in cc account, account holders can get high interest on
cc account, cc account has particular limits, it may 5,00,000 or 25,00,000 or 1,00,00,000
also, but if account holder has come for transfer cheque or NEFT & RTGS. If cc account
has 5,00,000 limit and debit balance is above 5,00,000 then it does not have balance.
mostly people call to bank for knowing their transactions then this menu helps us to
know the balance.

Statement of accounts prints:

This Function comes in F9 and \ option, every type of account holders can get their
statements from here except saving account holder, if saving account holder needs
statement then he must write request application to bank then bank gives him statement,
and other like current, cash credit account holder can easily get their statement from

35
here, that menu ask the type of a ccount holder.Then after typing the account number it
shows the last date of print if customer wants one more particular statement we choose
duplicate statement option, then it asks for dates and then we can print easily.And if
account belongs to other bank then we can select ABB Transaction statement printing
option.And the account belongs to other branch then we can print by ABB statement
very easily.

Statement of advise printing:

Advise means the quantity of total number of cheques and the total number of all
cheques amount, cheque clearing office always requires for advice, then they can
recognise how many cheques and how many total amount of cheques are there. it’s
written proof of number of cheques and total number of amount.
After calculating ‘patti’(the total calculation of amount of cheques on excel) bank
goes to print advice, first we go in voucher clearing menu and then go in contra menu
then we type 1578 number which is known as CTS clearing suspense, debit then we type
code ‘99’ which is knows as common voucher numberthen instrument date automatically
comes then type the narration the particular batch names of particular date which I wrote
at above we type like, at Monday to Thursday we type batch MCLG-M for evening E
then number of cheque it can be many like 50, 100 or above 200 then type the total
amount of cheque then ok after that system generates particular set number, then we go
to batches menu and daily reports if the system total is match with amount of cheque
then we can go forward.
Then we go in transfer cheques menu then type the number ‘8001’, in debit
section we type IBT (Inter bank transaction) then in instrument branch type HO (head
office), then we type total amount of all cheques then system generates printed serial no
and then the same narration which we written in contra entry and then press ok. And then
transfer set no generates. Then in that set number we go in credit section then type again
1578 number and then same narration and same amount and then press ok.
After this process we go in online printing menu then select advice printing/
H.O option it asks different numbers then we type 8001then select ‘IBT’ option then
selected option then press F2 it shows cheques amt. then select that amount then select
print option the advice will be printed, then two advices print on page, after authorisation
the advice, advice attaches with cheques and 1attaches with voucher slips. Then cheques
go for clearing.

Chequebook making process:

When customers give chequebook request slip for new chequebook the
chequebook will be given them next day. For new chequebook account balance is
required for saving account if balance is less than Rs.1000/-, chequebook cannot made,
and same as for current account. For saving account minimum 15 to maximum 30 pages
allowed in chequebook and for current account more than 30 or current account holder
can made more than 1 chequebooks according to their requirement.
First go to the customer master menu then go in the chequebook creation menu.
First we type the account number of the customer, it can be current account or cash credit
account or savings account , then customer name automatically comes then type the total
page number of cheque which customer wants, then the serial number of cheque book.
Before that it is important to try to add joint account holders name then we verify the
signature of that customer if the signature is matching then we go forward and press ok.

36
 Then system generates particular set number then slips go for authorisation. After
the authorisation the chequebooks will be made. Some branches have special printers to
print chequebook . in that system automatically customers new book details comes then
in that system first folder has the information of latest chequebook then all the
chequebooks will be printed depends on the total request of the chequebooks at particular
day. Then that chequebooks account holder list will be made separately. Then after
signature of customer chequebook will be given to that customers.

Aadhar card link process

This process belongs KYC (know your customer) update process. To fill up the
aadhar card link for aadhar link to bank account is mandatory in thane bharat bank.
After getting the aadhar link request form by the customer. We go in customer master
section then aadhar linking section then we type the account number of the customer also
its account number and pan card number (pan card is mandatory to open account in thane
bharat bank even to aadhar card ) then press ok. The aadhar number will be linked to
customers account number.

Overdraft against fixed deposits:

This is the process of the Loan related documents writing or printing, first one it is
very important to make documents or write documents without any mistakes. If we did
mistake then it gets problem. First one in F9 W menu we can see loan limit & sanction
date, in F9 G we can see customers fixed deposit amounts., and in F9 5 we can see fixed
deposit details. First one the system shows the effective date of the fixed deposit loan or
its renewal date. The validity of the policy/fixed deposit is 1 year. The system shows the
receipt no & codes & the name of the account holder.

37
 CHAPTER 4
DATA ANALYSIS AND INTERPRETATION

38
 DATA ANALYSIS AND INTERPRETATION

1. Which age group do you belong?

Age group
Age Less than 25 25 To 40 40 TO 55 Above 55
Respondents 22 15 8 5

Fig.1.1 Age group belong

25
AGE GROUP

20

15

10

0
Less than 25 25 to 40 40 to 55 above 55

FIG 1.1 INTERPRETATION:

From the above graph, less than 25 age group respondents are more it is
22.least number of respondents are in above 55 age group are 5. In 25 to 40 age group
people are 15, and 40 to 55 age group people are 8.

39
 2. What is your occupation?

Occupation
Occupation service Salaried business Others
Respondents 18 12 6 4

FIG.1.2 Occupation of customer

OCCUPATION
20

18

16

14

12

10

0
service salaried business others

Fig. 1.2 occupation of customer

INTERPRETATION :

From above this chapter, talks about the occupation of respondents. maximum
number of people are do service and minimum number people are do others like they
have shop, made handmade things at home etc. salaried people are 12. Some people do
business respondents are 6.

40
 3. Specify your annual income?

Annual income
Annual income Less than 1 1 to 2 lakh 3 to 4 lakh more than 4
lakh lakh
Respondents 20 16 10 4

FIG.1.3 ANNUAL INCOME

ANNUAL INCOME
MORE THAN 4
LAKH, 4

3 TO 4 LAKH, 10 LESS THAN 1 LAKH,

20

1 TO 2 LAKH, 16

FIG.1.3. ANNUAL INCOME

INTERPRETATION

The above pie chart is talks about the annual income of respondents. 20
customers have less than 1 lakh annual income .least number of customers have more
than 4 lakh annual income. 1 to 2 lakh annual income have 16 respondents. 3 to 4 lakh
annual income have 10 customers.

41
4.Which kind of account do you have in TBSB?

Type of account

ACCOUNT Saving Current Fixed deposit Cash credit

account account account
RESPONDENT 27 6 14 3

FIG.1.4. KIND OF ACCOUNT

KIND OF ACCOUNT
30

25

20
RESPONDENTS

15

10

0
SAVING ACCOUNT CURRENT ACCOUNT FIXED DEPOSIT CASH CREDIT ACCOUNT
KIND OF ACCOUNT

FIG.1.4 KIND OF ACCOUNT

INTERPRETATION:

From the above chart, talks about the kind of account customers maintained
in thane Bharat Sahakari bank . most number of people are have saving account it is 27.
6 people maintain current account for their business purpose. 14 people have fixed
deposit for their future purpose. Least number of people have cash credit account.

42
 5. What are the expectation from banking sector?

Expectation from banking sector

EXPECTATION Loan facilities Minimum Fastest Instant A/C

at lower balance limit of cheque opening
interest rate A/C clearing
process
RESPONDENTS 5 10 30 5

FIG.1.5 EXPECTATION FROM BANKING SECTOR

EXPECTATION FROM BANKING SECTOR

35

30

25

20

15

10

0
LOAN FACILITIES AT MINIMUM BALANCE LIMIT FASTEST CHEQUE INSTANT A/C OPENING
LOWER INTEREST RATE OF A/C CLEARING PROCESS
EXPECTATION FROM BANKING SECTOR

FIG.1.5. EXPECTATION FROM BANKING SECTOR

INTERPRETATION:

From the above graph, talks about the expectation from banking sector
.30 number of people expect that fastest cheque clearing process. 5 number of
respondents expect that loan facilities at lower interest rate. 10 number of people are
expect that minimum balance limit of account. Least number of people expect that
instant account opening

43
 6. According to you which bank services are help to you?

Bank services

BANK Loans Fixed deposit RTGS & Online

SERVICES NEFT banking and
sms banking
RESPONDENTS 4 6 18 22

FIG.1.6. BANK SERVICES HELP TO YOU

RESPONDENTS
8%

12%

44%

36%

LOANS FIXED DEPOSIT RTGS & NEFT ONLINE BANKING & SMS BANKING

FIG.1.6 BANK SERVICES HELP TO YOU

INTERPRETATION:

From the above pie diagram, talks about the which bank services are most
helpful to you online banking and sms banking services are most useful for 44%
customers . least number of people help loans. 36% customers help NEFT& RTGS. 12%
of customers help them fixed deposit .

44
 7. In which services bank should do improvements?

Improvements in bank

Services Cheque Loan facilities Online NEFT &

improvements clearing banking RTGS
process
respondents 16 8 14 12

FIG.1.7 BANK SHOULD DO IMPROVEMENTS

BANK SERVICES IMPROVEMENT

14

12

10
lRESPONDENTS

0
CHEQUE CLEARING LOAN FACILTIES ONLINE BANKING NEFT & RTGS
PROCESS
BANK SERVICES IMPROVEMENT

FIG.1.7 BANK SERVICES IMPROVEMENT

INTERPRETATION:

From the above graph, talks about the what are bank services should improve
as customer point of view. 16 customers wants to improvement in fastest cheque clearing
process.14 customers wants to improvement in online banking.12 customers wants
improvement in NEFT & RTGS Services. Least number of people wants improvement in
loan facility.

45
 8. What are the maximum amount limit of NEFT transfer?

Limit of NEFT transfer

NEFT limit 150000 200000 300000 500000

transfer
Respondent 12 28 6 4

FIG. 1.8 LIMIT OF NEFT TRANSFER:

LIMIT OF NEFT TRANSFER

30

25

20
RESPONDENTS

15

10

0
150000 200000 300000 500000
LIMIT OF NEFT TRANSFER

FIG.1.8 LIMIT OF NEFT TRANSFER

INTERPRETATION:
From the above graph, 28 respondents says that NEFT limit transfer is
200000.4 respondents says that 500000 is NEFT limit transfer.12 people says that
150000 NEFT limit of transfer.

46
 9. Your remark on products of Thane Bharat Sahakari bank ?

Remark Excellent Good Average Poor

Respondents 6 18 22 4

FIG.1.9 REMARK OF PRODUCT

RESPONDENTS

2% 13%

EXCELLENT
47%
GOOD
38%
AVERAGE
POOR

FIG. 1.9 REMARK OF PRODUCT

INTERPRETATION:
In the above pie chart, shows that the remark about the product of Thane
Bharat sahakari Bank. 47% people are says that TBSB bank products are average .13%
people are says that it is excellent product because of good return on product like fixed
deposit, mutual fund , loans. 2% people are says that it is poor remark on product.

47
 10. Do you have fixed deposit ?

FIXED DEPOSIT

Fixed deposit YES NO

Respondents 12 38

FIG.1.10 FIXED DEPOSIT

RESPONDENTS

NO
21%

YES
79%

YES NO

FIG.1.10 FIXED DEPOSIT

INTERPRETATION:
From the above, pie chart 79% people are don’t have fixed deposit because
some people says that they not provide good percent of return on fixed deposit. 21%
people have fixed deposit .

48
 CHAPTER 5

SUGGESTION AND CONSLUSION

49
 SUGGESTION AND CONCLUSION
 After the completing project I can see bank is in profit, and its deposits are
increasing year by year not only investment but also its investment growing up
bank launches new facilities in banking sector like net banking, NEFT & RTGS,
etc.

 Bank’s financial condition is good condition and its wealth is also good. In the
thane bharat bank’s summer internship job I learned about banking daily
operations, how the outward cheques go for clearing?, What’s the clearing
procedure?, how to do NEFT & RTGS Through banking software? Same process
is applied in other banks.

 Thane bharat banks financial wealth is good, and its improving year by year. the
total amount of deposits and even fixed deposits shows that banks financial
condition I good, if the working capital of the company is in plus in 3 year then
its not dangerous. Bank has less pending loan case.

 Bank opens their new branches in Mumbai. according to the march 2017 report,
banks total share capital was Rs. 34.19 crore. Which was Rs. 33.41 crore. So its
good for bank.Bank always try to collect their loans at proper time. The many
investors are interested to invest their money in thane bharat bank. Because the
bank is in profit then the investors can get returns easily.

 I have seen that bank always crowded. Banks cheque clearing process is very
fast. Bank tries to clear other banks cheque in minimum 3 days. Then also I have
learned banks transfer cheque which is done between thane bharat bank only (not
other banks cheques) clearing process is very fast even the customers can transfer
large amount of money by RTGS in just less time.

 NEFT also not takes more than 2 hours. Finally the overall experience was very
nice. I enjoyed internship job in thane bharat bank. And the employees were very
helpful and kind.

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BIBLIOGRAPHY

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 BIBLIOGRAPHY

 www.wikipedia.com

 www.quara.com

 www.thanebharat.com

 Some information got from bank employees

 Bank’s annual reports

 Google search

 LinkedIn slideshare

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