Problema 9

Genere en una hoja de cálculo 100 números con la función 𝑋𝑋 = −3𝑋𝑋(1 − 𝑋𝑋 ) donde r es un
número pseudo aleatorio entre cero y uno obtenido a partir de la función ALEATORO de la hoja
de cálculo. Suponga que estos valores son tempos de proceso de cierta pieza. Determina el
promedio móvil de estos valores conforme se va realzando el procesamiento de las piezas y
grafique ese promedio ¿El tiempo promedio de proceso es estable? ¿Y si ahora se generan 200
números?

Desarrollo:

TIEMPO TIEMPO
DE DE
ERROR ERROR
N° VALORES PROCESO PROMEDIO N° PROCESO PROMEDIO
TIPICO TIPICO
100 MÓVIL 200 MÓVIL
VALORES VALORES
1 0,311085709 4,3599 1 1,5225
2 14,84298148 4,7266 #N/A #N/A 2 2,9666 #N/A #N/A
3 1,936501581 2,6990 #N/A #N/A 3 6,5411 #N/A #N/A
4 2,765417738 1,9537 #N/A #N/A 4 0,3631 #N/A #N/A
5 0,028636239 2,9035 #N/A #N/A 5 0,9482 #N/A #N/A
6 8,789833599 0,8072 #N/A #N/A 6 5,7316 #N/A #N/A
7 0,015640701 2,6954 #N/A #N/A 7 0,7224 #N/A #N/A
8 1,422998962 8,8523 #N/A #N/A 8 3,0733 #N/A #N/A
9 0,555376452 0,1243 #N/A #N/A 9 2,5882 #N/A #N/A
10 0,524489073 4,9197 #N/A #N/A 10 6,9379 #N/A #N/A
11 3,427692529 1,7620 3,4042 #N/A 11 4,7836 3,1395 #N/A
12 7,676305495 1,9245 3,1444 #N/A 12 6,8191 3,4656 #N/A
13 6,741451158 0,4243 2,8642 #N/A 13 3,8082 3,8509 #N/A
14 1,853006158 2,4952 2,6367 #N/A 14 1,3109 3,5776 #N/A
15 3,694032003 2,7474 2,6908 #N/A 15 0,1319 3,6724 #N/A
16 3,432398412 0,5270 2,6752 #N/A 16 2,6384 3,5907 #N/A
17 4,591880196 10,2156 2,6472 #N/A 17 1,4535 3,2814 #N/A
18 3,499067822 1,7486 3,3992 #N/A 18 6,2144 3,3545 #N/A
19 1,874223444 7,8314 2,6889 #N/A 19 2,7414 3,6686 #N/A
20 8,055932142 1,5783 3,4596 2,84577122 20 4,7251 3,6839 2,32304743
21 3,938016664 1,5395 3,1254 2,84746968 21 4,1830 3,4627 2,0280882
22 6,020804553 1,2077 3,1032 2,85683625 22 1,2877 3,4026 2,00008071
23 0,300787266 4,3805 3,0315 2,89928256 23 0,9855 2,8495 1,8339001
24 0,857451438 7,3187 3,4271 2,82971336 24 2,3955 2,5672 1,89948379
25 0,252101987 0,4306 3,9095 3,02749197 25 0,1069 2,6756 1,74877805
26 0,559711713 0,4271 3,6778 3,19681458 26 0,6882 2,6731 1,58758576
27 1,934214124 0,9536 3,6678 3,2894214 27 0,6657 2,4781 1,67315855
28 1,00264436 2,5564 2,7416 2,54826976 28 1,3342 2,3993 1,65488536
29 1,650779079 3,8806 2,8224 2,53225934 29 1,3530 1,9113 1,45734159
30 2,211924229 0,3886 2,4273 2,17077166 30 2,3558 1,7725 1,43269132
31 1,923372457 2,3211 2,3083 2,20032316 31 1,7181 1,5355 1,40017992
32 0,555015463 5,6854 2,3865 2,14413977 32 0,5231 1,2891 1,38492239
33 2,791929714 1,2185 2,8343 2,25335265 33 0,6359 1,2126 1,3121206
34 2,888575103 6,5812 2,5181 2,2705935 34 2,4835 1,1776 1,22508893
35 6,974492106 0,2384 2,4443 2,38845448 35 1,2739 1,1864 1,28888641
36 1,206362121 4,1243 2,4251 2,26460369 36 0,5338 1,3031 1,00136906
37 1,218045778 2,4284 2,7948 2,06275964 37 4,1709 1,2877 0,85976971
38 7,595994772 1,3332 2,9423 1,99040132 38 2,9909 1,6382 1,03927967
39 1,397078801 0,1561 2,8200 2,04344346 39 5,8138 1,8039 1,08981164
40 0,55718205 10,5498 2,4475 2,118848 40 1,0064 2,2500 1,56211433
41 1,104941527 1,0131 3,4636 3,02363842 41 6,4367 2,1150 1,57981741
42 2,976277336 1,3899 3,3328 3,11128024 42 6,2144 2,5869 1,98986245
43 0,323089726 0,2961 2,9033 3,01599278 43 2,3822 3,1560 2,20167761
44 0,392034971 7,1384 2,8111 3,09189373 44 0,9033 3,3307 2,21539799
45 0,631792746 0,1416 2,8668 3,1101602 45 4,2939 3,1726 2,29232248
46 0,045950112 2,1163 2,8571 3,15156233 46 5,4605 3,4746 2,30689659
47 0,407459169 7,8355 2,6563 3,12806001 47 11,5897 3,9673 2,34262506
48 3,285355198 3,5970 3,1970 3,45107234 48 1,0700 4,7092 3,09525102
49 2,343968614 6,9592 3,4234 3,41933861 49 3,0483 4,5171 3,26004848
50 0,724686411 1,1263 4,1037 3,46153149 50 11,3168 4,2406 3,08219776
51 0,318415788 3,5126 3,1613 2,7156865 51 5,3159 5,2716 3,609914
52 4,683372156 3,5476 3,4113 2,61493338 52 2,4290 5,1595 3,39879197
53 3,069957914 3,3506 3,6271 2,57089006 53 5,2461 4,7810 3,3420896
54 2,086048812 4,7792 3,9325 2,45170396 54 4,4221 5,0674 3,32908452
55 0,867850061 0,0298 3,6966 2,07446228 55 5,2118 5,4192 3,26607476
56 5,294768446 2,8387 3,6854 2,21411488 56 1,3766 5,5110 3,25715863
57 3,414555191 0,8932 3,7577 2,22656407 57 4,1830 5,1026 3,43139381
58 1,575280787 6,1438 3,0634 1,81025473 58 8,2466 4,3620 2,65396365
59 0,426419301 1,6357 3,3181 2,01803843 59 8,5941 5,0796 2,61883055
60 5,220348708 0,9249 2,7858 1,84101794 60 2,8713 5,6342 2,75540228
61 9,906772301 3,4732 2,7656 1,82044737 61 5,4054 4,7897 2,07504199
62 2,051373257 2,1242 2,7617 1,83401874 62 2,1339 4,7986 2,08330909
63 0,310420225 0,2698 2,6193 1,84051966 63 2,1217 4,7691 2,11693998
64 3,087538542 1,4952 2,3113 1,94175685 64 1,1526 4,4567 2,24130062
65 0,482267337 4,9399 1,9829 1,91754765 65 0,3631 4,1297 2,41046359
66 0,333800437 15,2984 2,4739 1,71720638 66 0,9318 3,6448 2,6226621
67 2,639153255 4,5410 3,7198 4,03369484 67 7,1907 3,6004 2,49040753
68 1,867507023 0,7643 4,0846 3,97750404 68 0,0211 3,9011 2,69834017
69 0,067657213 1,4399 3,5467 3,9744462 69 2,6457 3,0786 2,68568276
70 12,44323602 2,7220 3,5271 4,01242893 70 3,9841 2,4837 2,5178179
71 1,585441677 7,6187 3,7068 3,98217689 71 6,4625 2,5950 2,48281332
72 4,598819824 7,9016 4,1213 4,12677614 72 4,8737 2,7007 2,74638581
73 7,170972022 4,2183 4,6991 4,24633767 73 0,3699 2,9747 2,68492639
74 4,085390669 3,7912 5,0939 4,20610252 74 6,3859 2,7995 2,69331446
75 2,630488989 0,5381 5,3235 4,23111458 75 0,3429 3,3228 2,70293194

2
76 3,176156175 0,2928 4,8833 4,37976388 76 5,3693 3,3208 2,66752381
77 1,096282263 0,3523 3,3828 2,59437293 77 2,5459 3,7646 2,58090831
78 7,264105887 2,0277 2,9639 2,71882257 78 1,8264 3,3001 2,37399527
79 3,655229556 8,4653 3,0903 2,59436849 79 0,3869 3,4806 2,23039318
80 2,420291722 2,6406 3,7928 2,91176677 80 1,3530 3,2547 2,40717168
81 2,443911234 1,4987 3,7847 2,91758341 81 3,3626 2,9916 2,42281859
82 3,537840575 7,4237 3,1727 2,7512445 82 3,2898 2,6816 2,1216319
83 0,632903926 3,9966 3,1249 2,89684436 83 2,3822 2,5233 2,0492637
84 0,374649546 3,2863 3,1027 2,89740015 84 2,1278 2,7245 1,90286485
85 6,869006603 0,3061 3,0522 2,85755031 85 6,9991 2,2987 1,63877459
86 13,75610268 3,2577 3,0290 2,64931945 86 5,8770 2,9643 1,85114772
87 3,543699952 0,0280 3,3255 2,46263507 87 1,3342 3,0151 1,99706944
88 2,601787502 4,1963 3,2931 2,53940074 88 0,5266 2,8939 2,04320383
89 0,148201051 15,5019 3,5099 2,5264133 89 2,3101 2,7639 2,09799737
90 3,26212697 0,7631 4,2136 4,11607351 90 0,9565 2,9562 1,90286659
91 0,762355067 3,5970 4,0258 4,22796565 91 1,6445 2,9166 1,93302363
92 0,358040273 4,0725 4,2357 4,19955512 92 1,2877 2,7448 1,9522468
93 1,236562962 3,3653 3,9005 3,97381923 93 5,2983 2,5446 1,97749032
94 1,894463401 1,0098 3,8374 3,9665636 94 0,6359 2,8362 2,12248445
95 0,51913416 3,0392 3,6098 4,05020329 95 0,0302 2,6870 2,21872307
96 1,049523613 2,3710 3,8831 3,96660249 96 1,2739 1,9901 1,91804262
97 2,967390834 12,1711 3,7944 3,99200431 97 1,8990 1,5298 1,69303888
98 10,67355358 3,4418 5,0087 4,47214543 98 2,5180 1,5863 1,62261654
99 0,486850989 3,0725 4,9333 4,49170477 99 1,1526 1,7854 1,47851425
100 4,132598566 17,7435 3,6903 2,73331919 100 1,4293 1,6697 1,47342765
101 3,515485053 5,3884 4,65526063 101 1,2557 1,7169 1,33979876
2,962554723 102 9,1728 1,6780 1,30071037
1,774480581 103 2,3624 2,4666 2,45586777
12,91519678 104 6,9379 2,1730 2,32995433
5,32647749 105 0,9277 2,8032 2,59183012
2,234584849 106 3,5722 2,8929 2,59222713
5,333569692 107 1,5325 3,1227 2,5948593
1,985526992 108 1,4487 3,0861 2,63910786
3,677632919 109 7,8519 2,9792 2,67310079
1,041022616 110 0,4075 3,6491 2,98078442
7,554769888 111 0,7997 3,5469 3,14044895
2,157857515 112 0,5917 3,5013 3,25183702
0,95030296 113 0,4665 2,6432 2,54909973
10,96053693 114 2,0024 2,4536 2,62472925
3,028509341 115 4,3702 1,9601 2,27591215
3,846884313 116 1,5475 2,3043 2,28480827
3,190025024 117 0,1476 2,1018 2,28711131
3,152896906 118 0,2371 1,9634 2,3063415
0,40025134 119 0,2145 1,8422 2,31140467
0,855056865 120 1,0444 1,0785 1,91073075

3
1,180016785 121 2,4698 1,1422 1,63285899
6,925809496 122 5,6914 1,3092 1,43911874
6,533148333 123 2,5459 1,8191 1,77471376
1,101474822 124 1,0657 2,0271 1,66782638
0,905748697 125 1,7448 1,9334 1,69019201
3,962643668 126 7,8933 1,6709 1,5590148
2,180732432 127 3,8730 2,3054 2,3499306
4,700572395 128 0,3061 2,6780 2,3098185
3,753193236 129 7,2574 2,6849 2,37560445
1,796785516 130 4,6253 3,3892 2,65803309
1,393257753 131 1,1132 3,7473 2,67231861
3,626956038 132 11,7361 3,6116 2,76238885
0,396482711 133 9,5103 4,2161 3,43313406
5,860012995 134 2,1157 4,9125 3,72470408
2,500678003 135 1,8541 5,0175 3,8262521
0,610390442 136 0,5735 5,0284 3,95566477
0,048388146 137 1,4927 4,2965 3,72973992
4,228074902 138 5,1278 4,0584 3,79821555
4,002244469 139 1,2923 4,5406 3,72760757
0,369215993 140 0,7415 3,9441 3,61966118
11,39608296 141 1,9618 3,5557 3,71709626
1,342613654 142 9,4397 3,6406 3,67075402
0,533076865 143 0,2081 3,4109 3,38436965
3,080829006 144 3,8839 2,4807 3,13951114
15,83554422 145 2,6240 2,6575 3,02735093
0,08427264 146 0,1287 2,7345 2,85629999
0,793068741 147 1,3483 2,6901 2,72551628
1,544500935 148 11,8899 2,6756 2,63559265
2,159089547 149 1,4196 3,3518 3,76853239
3,24969356 150 2,5319 3,3645 3,72517527
1,461815612 151 3,0401 3,5436 3,63143491
2,249787584 152 0,3228 3,6514 3,5976185
0,455959071 153 2,5459 2,7397 3,14523035
4,69339364 154 1,5325 2,9735 3,06500537
2,624726682 155 4,2939 2,7384 3,06419367
1,165381528 156 20,7233 2,9054 3,0952966
3,753193236 157 4,2441 4,9648 5,81013985
4,31402639 158 0,2306 5,2544 5,80375837
1,035509857 159 1,3861 4,0885 5,28033333
5,3406787 160 0,9524 4,0851 5,31338957
1,756108765 161 1,4780 3,9272 5,38652926
0,602312101 162 1,8990 3,7709 5,43167494
2,642046913 163 1,9217 3,9286 5,41579565
7,731065816 164 0,2048 3,8661 5,44891341
12,95997373 165 0,3564 3,7334 5,54890096

4
1,47061901 166 10,7267 3,3396 5,61137201
2,914617618 167 1,6969 2,3400 3,6997626
5,963323059 168 0,7377 2,0852 3,68798757
2,524941567 169 2,2587 2,1360 3,5083456
6,630017735 170 0,4665 2,2232 3,40296259
4,056258569 171 3,3903 2,1746 3,31466444
1,875344311 172 2,3955 2,3659 3,25056617
0,276016937 173 2,7265 2,4155 3,18658097
3,998829557 174 2,7265 2,4960 3,12754057
6,833677441 175 0,9648 2,7481 2,92172823
8,536768845 176 0,0945 2,8090 2,82606157
2,281709571 177 0,6100 1,7458 1,10709124
2,87681192 178 2,3166 1,6371 1,1471945
6,047710563 179 1,0872 1,7950 1,07133151
0,394429088 180 2,4089 1,6778 1,08743134
1,040173839 181 0,3462 1,8721 0,95892717
1,111017918 182 5,3159 1,5677 0,98172235
3,700204845 183 1,4148 1,8597 1,46909999
1,700601044 184 1,1394 1,7285 1,47064098
0,445500025 185 0,0976 1,5698 1,4769106
0,829237441 186 0,3028 1,4831 1,42587308
3,955907138 187 1,3909 1,5039 1,38011338
0,146625503 188 0,5990 1,5820 1,34271415
1,175574314 189 0,4665 1,4103 1,35701415
0,864646644 190 1,4682 1,3482 1,37271674
1,06274795 191 1,3577 1,2541 1,36386055
0,174158794 192 8,3906 1,3553 1,30802446
2,562766023 193 0,2862 1,6627 2,24563672
0,93019207 194 3,3903 1,5499 2,27875481
7,786844315 195 1,4780 1,7750 2,33133609
1,357198486 196 1,6084 1,9130 2,29392303
0,408834055 197 3,1581 2,0436 2,26643777
0,096949804 198 1,3109 2,2203 2,28495621
11,47753593 199 4,4352 2,2915 2,29158728
200 2,0573 2,6884 2,34067998
201 2,7473 2,34985189

5
 Solución 9
Cuando se tiene 100 tiempos de proceso, podemos observar en la gráfica de promedios o medias
móviles son relativamente estables, mediante la observación, lo mismo sucede cuando se tiene
200 tiempos de proceso, sin embargo, se observa que sí es menos inestable que los 100
promedios iniciales Gráficas tomadas con un intervalo de 10, cabe resaltar que las gráficas son
hechos con un intervalo de 10.

Problema 10
Genere en una hoja de cálculo 100 números con la función 𝑋𝑋 = 5 + 10 𝑋𝑋 donde r es un
número pseudo aleatorio entre cero y uno obtenido a partir de la función ALEATORO de la hoja
de cálculo. Suponga que estos valores son tempos de proceso de cierta pieza. Determina el
promedio móvil de estos valores conforme se va realzando la atención de los clientes y grafique
ese promedio ¿El tiempo promedio de proceso es estable? ¿Y si ahora se generan 200 números?

Desarrollo:

TIEMPO DE TIEMPO DE
ATC PROMED ERROR ATC PROMEDIO ERROR
N° VALORES N°
100 IO TIPICO 200 MÓVIL TIPICO
VALORES MÓVIL VALORES
1 12,445 7,7250 1 12,8310

6
2 11,579 14,1680 #N/A #N/A 2 14,0750 #N/A #N/A
3 12,806 6,7160 #N/A #N/A 3 13,3490 #N/A #N/A
4 13,66 12,4630 #N/A #N/A 4 11,2430 #N/A #N/A
5 5,55 7,5030 #N/A #N/A 5 9,8620 #N/A #N/A
6 8,07 5,5030 #N/A #N/A 6 14,8670 #N/A #N/A
7 9,631 14,0760 #N/A #N/A 7 11,9980 #N/A #N/A
8 14,444 10,6340 #N/A #N/A 8 13,0090 #N/A #N/A
9 5,837 8,9490 #N/A #N/A 9 13,6160 #N/A #N/A
10 6,436 7,1660 #N/A #N/A 10 11,7780 #N/A #N/A
11 8,45 8,3640 9,4903 #N/A 11 8,4020 12,6628 #N/A
12 8,868 12,5110 9,5542 #N/A 12 10,9100 12,2199 #N/A
13 5,663 11,3060 9,3885 #N/A 13 8,5330 11,9034 #N/A
14 11,352 11,7060 9,8475 #N/A 14 5,9060 11,4218 #N/A
15 10,414 10,1810 9,7718 #N/A 15 5,9480 10,8881 #N/A
16 14,34 11,9220 10,0396 #N/A 16 13,1360 10,4967 #N/A
17 7,567 5,6170 10,6815 #N/A 17 11,6870 10,3236 #N/A
18 9,049 10,6580 9,8356 #N/A 18 12,9980 10,2925 #N/A
19 11,268 12,4110 9,838 #N/A 19 10,1580 10,2914 #N/A
20 10,23 13,5830 10,1842 2,17769977 20 13,5260 9,9456 2,95682691
21 8,599 6,2490 10,8259 2,22762189 21 6,5490 10,1204 3,13438182
22 5,705 6,5280 10,6144 2,59351372 22 6,5660 9,9351 3,08436066
23 14,865 8,2490 10,0161 2,63969637 23 12,8040 9,5007 3,20559554
24 10,091 8,5690 9,7104 2,63985676 24 14,4160 9,9278 3,20446233
25 9,712 12,2850 9,3967 2,58132514 25 7,8530 10,7788 3,01817316
26 6,99 14,7040 9,6071 2,71631275 26 11,3440 10,9693 2,83044777
27 8,26 11,1080 9,8853 3,08973427 27 14,5310 10,7901 2,69279701
28 7,464 13,0180 10,4344 2,79502647 28 6,2910 11,0745 2,87253058
29 11,664 9,2640 10,6704 2,88028741 29 11,0270 10,4038 3,03486012
30 5,531 14,5870 10,3557 2,81413799 30 11,5750 10,4907 3,0388528
31 10,653 6,7800 10,4561 2,97752348 31 14,3010 10,2956 2,87027902
32 7,937 9,8430 10,5092 2,88975217 32 13,8190 11,0708 2,85225412
33 5,792 14,6070 10,8407 2,68952114 33 14,5770 11,7961 2,77188015
34 14,608 14,3840 11,4765 2,8284197 34 11,2870 11,9734 2,7448024
35 6,538 6,1210 12,058 2,91075194 35 10,9290 11,6605 2,49498859
36 7,029 11,6840 11,4416 3,25365033 36 11,1360 11,9681 2,3155579
37 5,998 11,0070 11,1396 2,87991157 37 6,0320 11,9473 2,32313336
38 12,531 9,4480 11,1295 2,87228438 38 12,4600 11,0974 2,60154514
39 5,62 8,3670 10,7725 2,80612277 39 12,1570 11,7143 2,26542084
40 10,082 14,5090 10,6828 2,87948556 40 14,1170 11,8273 2,26146856
41 11,689 11,8590 10,675 2,838126 41 13,2260 12,0815 2,31622098
42 10,628 8,7080 11,1829 2,59036234 42 5,1530 11,974 2,11617835
43 11,849 5,5360 11,0694 2,67732283 43 14,0620 11,1074 2,75943587
44 14,616 11,1540 10,1623 2,88588282 44 6,0020 11,0559 2,80004942
45 7,019 10,3120 9,8393 2,82137124 45 10,3440 10,5274 3,1423321
46 14,073 11,6090 10,2584 2,26484978 46 14,5890 10,4689 3,12535408

7
47 11,067 7,0380 10,2509 2,29877162 47 10,6290 10,8142 3,33570515
48 6,9 14,4340 9,854 2,46492108 48 6,4450 11,2739 2,93303439
49 13,786 7,5190 10,3526 2,75067056 49 6,5960 10,6724 3,21468116
50 8,529 14,8430 10,2678 2,79024832 50 12,5850 10,1163 3,40037586
51 12,627 7,0060 10,3012 2,89453361 51 7,0300 9,9631 3,44030027
52 12,094 9,7780 9,8159 3,02029262 52 5,8450 9,3435 3,49487392
53 11,004 8,9250 9,9229 2,92688334 53 10,7500 9,4127 3,15301509
54 13,346 11,1880 10,2618 2,57003587 54 10,8920 9,0815 3,05224993
55 14,825 12,7270 10,2652 2,55291926 55 13,8620 9,5705 2,72817546
56 11,953 10,7460 10,5067 2,64765607 56 8,7080 9,9223 2,9989173
57 14,239 12,6690 10,4204 2,61462055 57 7,0260 9,3342 2,75822517
58 9,872 9,0020 10,9835 2,51542164 58 5,4850 8,9739 2,81880257
59 8,302 7,4530 10,4403 2,20645284 59 7,7860 8,8779 2,70365196
60 7,77 10,7500 10,4337 2,23635893 60 12,7490 8,9969 2,49341344
61 8,616 14,1540 10,0244 1,7294959 61 13,6250 9,0133 2,63158129
62 14,254 11,8490 10,7392 1,8351262 62 13,2010 9,6728 2,81992559
63 11,029 14,4400 10,9463 1,85663009 63 6,2550 10,4084 2,73111579
64 14,618 14,3930 11,4978 2,03323042 64 14,4790 9,9589 2,92446436
65 13,934 8,2530 11,8183 2,17066303 65 14,1230 10,3176 3,17955666
66 12,003 14,1760 11,3709 2,27836231 66 11,0290 10,3437 3,16002655
67 9,411 5,4540 11,7139 2,40552009 67 11,5250 10,5758 3,1570705
68 12,731 13,4740 10,9924 2,92742606 68 5,2740 11,0257 3,10041816
69 12,214 7,7720 11,4396 2,96257168 69 8,7480 11,0046 3,42715529
70 12,652 5,9450 11,4715 3,04253246 70 6,6300 11,1008 3,48601954
71 9,808 11,9220 10,991 3,42790983 71 14,9530 10,4889 3,49941391
72 10,481 10,4800 10,7678 3,2737895 72 7,0970 10,6217 3,54399848
73 6,065 14,0070 10,6309 3,26166952 73 6,3300 10,0113 3,55378365
74 11,324 5,3870 10,5876 3,30787902 74 6,4070 10,0188 3,55221272
75 12,92 10,7110 9,687 3,48255015 75 13,0130 9,2116 3,41658724
76 5,913 11,1320 9,9328 3,34911706 76 13,5550 9,1006 3,43153681
77 11,709 12,9730 9,6284 3,29187982 77 15,0000 9,3532 3,67701213
78 13,531 9,8430 10,3803 2,90539061 78 5,9010 9,7007 4,03778976
79 6,658 11,1520 10,0172 2,83380501 79 10,4330 9,7634 3,80940703
80 10,105 6,0800 10,3552 2,59332023 80 6,2220 9,9319 3,73940172
81 11,221 14,1250 10,3687 2,45324132 81 10,0520 9,8911 3,72024781
82 13,277 6,5910 10,589 2,67123657 82 9,4080 9,401 3,46505526
83 14,08 11,9000 10,2001 2,90444281 83 5,4460 9,6321 3,34100517
84 7,729 10,6840 9,9894 2,76253464 84 12,9240 9,5437 3,38831899
85 10,04 13,1550 10,5191 2,40526856 85 10,0510 10,1954 3,38210781
86 14,047 12,4460 10,7635 2,50931953 86 7,6440 9,8992 3,14805816
87 10,612 13,3100 10,8949 2,51220906 87 8,2770 9,3081 2,90201322
88 10,34 14,4250 10,9286 2,49120285 88 9,2990 8,6358 2,37198154
89 10,656 11,4500 11,3868 2,66947991 89 13,7280 8,9756 2,03591302
90 11,505 9,7960 11,4166 2,65758264 90 5,5130 9,3051 2,46496169
91 6,186 12,7600 11,7882 2,37072496 91 11,9130 9,2342 2,47275951

8
92 10,719 8,4480 11,6517 2,11963207 92 13,4280 9,4203 2,5871828
93 8,053 13,7510 11,8374 2,08304658 93 12,7800 9,8223 2,82641115
94 14,295 9,7070 12,0225 2,06707887 94 13,0460 10,5557 2,60849315
95 11,811 10,1980 11,9248 2,18219145 95 8,6970 10,5679 2,58337157
96 8,705 9,2520 11,6291 2,09638666 96 11,0280 10,4325 2,64058713
97 11,968 11,6090 11,3097 2,13954641 97 7,3850 10,7709 2,58889697
98 6,446 11,8770 11,1396 2,00812995 98 13,1910 10,6817 2,78860841
99 5,957 11,0910 10,8848 1,79107958 99 11,6520 11,0709 2,86624502
10
9,25 6,8810 10,8489 1,79268395 100 6,3130 10,8633 2,51423166
0
10
6,044 10,5574 2,04167121 101 6,0360 10,9433 2,66093888
1
5,384 102 9,8710 10,3556 2,88533097
6,837 103 8,0140 9,9999 2,65079027
10,506 104 13,7480 9,5233 2,59994936
11,771 105 14,2760 9,5935 2,80564177
12,234 106 10,5570 10,1514 3,04494043
14,376 107 7,1530 10,1043 3,04721938
13,406 108 11,8530 10,0811 3,00933544
7,455 109 5,9350 9,9473 2,99496021
8,408 110 5,2620 9,3756 3,17668927
14,874 111 7,6990 9,2705 3,09098595
8,819 112 11,2610 9,4368 2,82671091
6,77 113 12,3040 9,5758 2,87621678
14,451 114 6,5700 10,0048 2,92804651
5,618 115 7,9490 9,287 2,75421101
8,881 116 14,8240 8,6543 2,43601941
6,003 117 13,9000 9,081 3,03511149
6,327 118 8,2350 9,7557 3,17364885
7,793 119 12,6300 9,3939 3,13738469
14,537 120 12,6290 10,0634 3,05256505
6,974 121 12,8500 10,8001 2,83651788
12,44 122 6,8230 11,3152 2,82478316
8,551 123 11,7530 10,8714 3,05521919
14,245 124 5,4070 10,8163 2,98219263
5,394 125 6,1400 10,7 3,31011313
12,896 126 5,9330 10,5191 3,58116682
7,075 127 7,1100 9,63 3,30050478
6,484 128 11,6870 8,951 3,08459683
10,189 129 5,8830 9,2962 3,15468305
9,136 130 11,0140 8,6215 3,16910395
8,629 131 10,3300 8,46 3,21885444
13,095 132 13,6890 8,208 3,25203801
11,689 133 14,7040 8,8946 3,35192841
8,715 134 10,4370 9,1897 3,76675376

9
12,428 135 10,1880 9,6927 3,38263909
7,029 136 14,9580 10,0975 3,08632703
13,559 137 6,1880 11 3,1185269
6,78 138 12,3210 10,9078 3,40792212
7,512 139 14,0440 10,9712 3,35030397
13,546 140 7,5190 11,7873 3,3141919
13 141 12,3740 11,4378 3,44489125
7,066 142 10,3280 11,6422 3,38681863
11,385 143 14,5260 11,3061 3,04427023
13,038 144 11,2020 11,2883 2,6972395
14,057 145 11,1220 11,3648 2,68744359
12,859 146 10,9000 11,4582 2,68939344
12,771 147 13,9550 11,0524 2,38087867
11,653 148 8,5350 11,8291 1,97303754
12,627 149 9,6650 11,4505 2,13557841
13,176 150 6,1110 11,0126 2,05743244
13,926 151 7,8920 10,8718 2,22797005
5 152 12,3130 10,4236 2,3560979
6,436 153 13,0500 10,6221 2,39613097
12,561 154 10,4000 10,4745 2,31440997
8,756 155 13,6410 10,3943 2,31383802
8,544 156 11,1670 10,6462 2,49788431
14,903 157 10,1810 10,6729 2,50230233
10,797 158 11,0260 10,2955 2,41057729
14,958 159 14,3980 10,5446 2,23249713
7,371 160 11,4340 11,0179 2,4382265
14,609 161 12,8920 11,5502 1,9182745
5,13 162 10,4840 12,0502 1,76344547
7,455 163 14,4510 11,8673 1,73642666
8,315 164 7,8670 12,0074 1,71725817
8,41 165 12,7260 11,7541 2,11185393
11,912 166 6,4500 11,6626 1,91732268
5,717 167 5,6300 11,1909 2,42885283
10,886 168 10,3760 10,7358 2,91632207
7,557 169 11,4350 10,6708 2,91383776
10,004 170 7,6930 10,3745 2,73137491
10,726 171 13,4270 10,0004 2,82691849
10,665 172 12,6210 10,0539 3,00971523
11,641 173 9,9210 10,2676 3,06934571
12,237 174 13,0350 9,8146 2,97067283
12,228 175 11,5740 10,3314 2,83635113
12,537 176 12,2120 10,2162 2,84888888
9,196 177 12,8780 10,7924 2,46375343
9,606 178 7,3090 11,5172 1,91006264
6,369 179 7,0350 11,2105 2,27196364

10
 8,1 180 6,0310 10,7705 2,53865098
7,72 181 7,0350 10,6043 2,82910703
14,562 182 6,5370 9,9651 2,77931913
11,009 183 12,1830 9,3567 2,82238135
8,718 184 14,4870 9,5829 2,93951636
10,141 185 5,2280 9,7281 3,18975297
13,459 186 5,4270 9,0935 3,38885983
8,037 187 13,2330 8,415 3,48936369
13,225 188 9,9510 8,4505 3,77858597
11,112 189 8,6970 8,7147 3,59282416
9,781 190 12,9130 8,8809 3,39357796
13,612 191 5,4480 9,5691 3,24700336
5,173 192 7,1910 9,4104 3,35477921
11,861 193 7,4550 9,4758 3,31383522
5,916 194 14,9520 9,003 3,24731924
11,097 195 6,1530 9,0495 3,42991545
5,708 196 8,3430 9,142 3,34118587
8,349 197 5,2570 9,4336 3,22329792
10,227 198 7,3660 8,636 3,0404248
6,783 199 13,9920 8,3775 3,03210363
5,785 200 8,4500 8,907 3,43161667
201 8,4607 3,26463439

11
Solución 10
Cuando se tiene 100 tiempos de atención al cliente, podemos observar en la gráfica de
promedios o medias móviles que estas si son estables, mediante la observación, caso contrario
sucede cuando se tiene 200 tiempos de atención al cliente, los promedios en esta gráfica
tienen menor estabilidad, cabe resaltar que las gráficas son elaboradas con un intervalo de 10.

12