Page

Italcaffè’s
Barista Manual

Everyone should
These coffee be committed
drinks to preparing
are based upon Italian and
styleserving coffee
espresso, drinks
which thatfoundation
is the taste great.of all
coffees on our menu. In Italy, the person making your coffee is called a barista.
A traditional barista understands how to operate the espresso machine and the steps
required to prepare great tasting coffee drinks.

Take time to read and understand the following pages. The steps are few, but each step is
important to the final outcome of the drink.

People love a good coffee experience. Every customer you serve will judge you. Are you
making a coffee drink that tastes good enough for the customer to want a second cup?
Take time to learn the steps, practice the techniques detailed in the manual. Learn how to
make each coffee drink taste great.

Great espresso demands a lot from a barista…but there is a personal reward in store for
you as you begin to receive a steady stream of thankyou’s and positive feedback from your
customers.

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 Coffee Origins
A few words about coffee

Coffee grows betwee n the Tropi cs of Cancer and Capricorn. It is produ ced as far as 25°
North and 30° South. It can grow up to an altitude of 2000 metres above sea level but it
only flowers when the temperature rises above 15°.

The two main types are:

• Coffea Arabica
• Coffea Canephora (otherwise known as Robusta)

Arabica Robusta Both

Arabica
Coffea Arabica is a species of coffea srcinally indigenous to the mountains of Yemen in
the Arabian Peninsula, hence its name, and also from the southwestern highlands of

Ethiopia and southeastern Sudan.

It is also known as the "coffee shrub of Arabia", "mountain coffe e" or "arabica coffee".
Coffea arabica is believed to be the first species of coffee to be cultivated, being grown in
southwest Arabia for well over 1,000 years.

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 Coffee Origins
It is considered to produce better coffee than the other major commercially grown coffee
species, Coffea canephora (robusta). Arabica contains less caffeine than any other
commercially cultivated species of coffee

Robusta
Coffea canephora (Robusta Coffee) is a species of coffee which has its srcins in central
and western sub-Saharan Africa.
It is grown mostly in Africa and Brazil, where it is often called Conillon. It is also grown
in Southeast Asia where French colonists introduced it in the late 19th century.

In recent years Vietnam, which only produces robusta, has surpassed Brazil, India, and
Indonesia to become the world's single largest exporter. Approximately one-third of the
coffee produced in the world is robusta.

Canephora is easier to care for than the other major species of coffee, Coffea arabica, and,
because of this, is cheaper to produce.
Since arabica beans are often considered superior, robusta is usually limited to use as a
filler in lower-grade coffee blends. It is also often included in instant coffee, and in
espresso blends to promote the formation of "crema".
Robusta has about twice as much caffeine as arabica.

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Espresso basics
The cleanliness of the machine will directly
affect the taste of your coffee.

• The four factors that affect your ability to prepare properly made espresso are:

• The blend you choose and th e freshn ess of t he coff ee

• The gri nd – is it corr ectly adj usted for a 20 - 25 second brewin g ti me
• The mac hi ne - i s the brewin g hand cl ean
- is the temperature set at 90 ° C (194 ° F)
- i s the pump pr essur e set at 9 B AR

• Th e operator / barista

• Espresso should be served hot! It is important to keep the handles in the group heads at
all times. Handles should never be left on the drip tray when not in use.

• Warm cups – one of the great pleasures of coffee is the feel of a warm cup in your hand.
Cups may be stacked on top of the espresso machine to warm the base. Do not cover the

top of the machine with a cloth as this stops air circulation.

• Speed is of the essence…
Don’t dose a shot and leave it in the brewing head without starting the brewing process.
I n l ess than 5 seconds the coffee will begin to burn, leaving your shot thin, flat, with
serious damage to the crema and a sharp bitter taste. Pull the dose and brew within 2
seconds.

The Recipe

The International Standard for espresso extraction is:

• 7 grams of ground coffee dosed into the correct handle

• Tamped

• Brewed: using water at 90 °C (194 °F)

• Under pressure of 9 BAR per square inch (131 pounds)
• With an extraction time of 20 - 25 seconds
• Producing 28ml of espresso

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 The Perfect Espresso

1. The taste of your coffee will be directly affected by the amount of coffee you dispense
into the handle;

Single
No morehandle:
– no One
less complete pull 7g

Double handle: Two complete pulls 14g

No more – no less

2. Tamp the coffee. Hold the handle in your left hand, tamp with your right hand.
As you tamp give the handle a good hard twistleft - to - r ight to ensure a solid pack.

3. Wipe the excess grounds from the rim of the handle.

Note: This will ensure that you don’t have coffee grounds build up on the
rubber seal in the brewing head. Over time this build up will cause grounds to
leak into the coffee drink you are preparing.

4. Brew the espresso into a demi tasse.

Remember: the correct brewing time for an espresso is 20 - 25 seconds.

L ess th an 20 seconds M ore than 30 seconds

Th e coffee will be thi n the coff ee wil l be watery
and sour f rom lack of burnt and bitter from too
time spent in contact much time spent i n contact
with the ground coff ee. with the ground coff ee.

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 The Perfect Espresso
Images

We define an extraction "perfect", when

the coffee has got the features we want in
an espresso: a beautiful brown with cream
stripes, intense aroma and a rich and
balanced flavor .

We define coffee as "under extracted"

when it has a very light cream and
inconsistent, poor aroma, flavor and
aqueous body with the presence of
unpleasant tastes.

The coffee will instead be defined as

"over extracted " when will feature cream
with a very dark black line at the edges
and a possible white spot at the center,
aromas and flavors of burnt.

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 How to foam milk
For best results…. Always use cold fresh milk!

1. Begin
more byhalf
than filling
fullthe jug slightly
because you aremore than
going 1/3 full,the
to double never exceed
volume of
milk!

2. Insert tip of nozzle just under the surface of the milk.

3. Rapidly open the steam valve to the left to the fully opened
position

4. As the milk takes in air you will hear an intermittent sound.

Continue lowering the jug so that the tip of the nozzle will stay just
under the surface of the milk. This movement will stretch the milk
and create a dense foam.

5. When the temperature gauge reaches 60°C (140o F) turn the

valve off and remove the milk jug from the steam wand.

Do not exceed 70 ° C (160 ° F ) the milk wi ll scorch and the drink you
create wil l bur n your tongue!

Always wipe off and purge the st eam wand!

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 How to steam milk
Caff e latte, caff e mocha, fl avour ed l attes don’t require the dense foam of a cappuccino ,
these drinks are made with hot milk – no foam.

Follow the same steps for foaming milk except at step four, don’t lower the milk jug –
leave the steam wand positioned just under the surface of the milk – don’t move the jug.

Follow the same milk temper ature procedure – st op at 65 °C ( 150 °F ) – serve at 70 °C

( 160 °F ).

Always wipe off and purge the steam wand!

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 The Coffee Menu

Espresso

Espresso Ristretto

Cappuccino

Caffè latte

Espresso Macchiato

Caffè mocha

Americano

Iced Mocha

Iced Coffee

Hot Chocolate

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 Espresso
A single shot of espresso is the basis for all drinks on the espresso menu. Get this
right and you will have the great flavour people look for in a cappuccino or caffe
latte.

1. Place the empty handle under the doser and make:

One complete pull.

2. Tamp the coffee. Hold the handle in your left hand, tamp with your right hand.
As you tamp, give the handle a good hard twist left-to-right to ensure a solid pack.

3. Wipe the excess grounds from the rim of the filter.

4. Brew the espresso into an espresso cup.

Remember:

• The correct brewing time for an espresso is 25 seconds.

• The correct fill level on an espresso cup is ½ to ¾ full.

• The espresso should have the all-important creamy hazelnut coloured cap called crema.
This cap will only last two minutes so getting espresso to the table quickly is crucial.

Espresso Ristretto
1. Follow the directions for espresso but only fill the cup approximately ¼ full.

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 Cappuccino
Cappucci no i s a shot of espresso served with equal part s steamed milk an d foam served
in a
mediu m sized cup.

1 . Place the empty handle under the doser and make: one complete pull

2. Tamp the coffee. Hold the handle in your left hand, tamp with your right hand.
As you tamp give the handle a good hard twist left – to – right to ensure a solid pack.

3. Wipe the excess grounds from the rim of the handle.

4. Brew the espresso into a medium sized cappuccino cup. Remember: the correct
brewing time for an espresso is 20 - 25 seconds.

5. While the espresso is brewing, begin foaming the milk following the Milk foaming
guide – page 3.

6. Wipe off and purge the steam wand!

7. Using
milk intoathe
milk spatula,
cup, holdthe
then with thespatula
foam back whilst
scoop pouring
the foam theof
on top correct amount
the milk for of
the presentation of the drink.

8. Dust with chocolate powder (optional) and serve.

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 Caffe Latte
Caffe latte: one shot of espresso topped with steamed milk, served in a Latte glass.

1. Place the empty handle under the doser and make: One complete pull

2. Tamp the coffee. Hold the handle in your left hand, tamp with your right. As you tamp
give the handle a good hard twist left-to-right to ensure a solid pack.

3. Wipe the excess grounds from the rim of the handle.

4. Brew the espresso into a small cup or 3oz espresso jug.

Remember: The correct brewing time for an espresso is 25 seconds.

5. While the espresso is brewing, begin steaming the milk following the Milk steaming
guide – page 4.

6. Always wipe off and purge the steam wand.

7. Pour the espresso in to the latté glass

8. Using
glass. a milk
Finish spatula
the drink hold
with backofthe
a scoop foamed
creamy milk letting only steamed milk into the
foam.

Espresso Macchiato
In Italian macchiato means “stained with” or “marked with”. As opposed to a specific
drink,
macchiato is more how you finish an espresso; you simply pour in a very small amount of
hot milk and top with a small head of foam.
Macchiato can be a single or double espresso. You might be asked for a ristretto macchiato
or possibly a latte macchiato (foamed milk in a tall glass “stained with” a shot of espresso).
Pull your espresso, then using your milk spatula, pour a small amount of hot milk and
scoop a small head of foam onto the top.

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 Caffe Mocha
Caffe mocha is hot chocolate with a shot of espresso added.

1. In a caffe latte glass, pour one sachet (or 3 teaspoons) of chocolate powder.

2. Using the t op button on the water into the chocolate powder and stir with a small wire
whisk until smooth and creamy.

3. Place the empty handle under the doser and make:

One complete pull, no more – no less.

4. Tamp the coffee. Hold the handle in your left hand tamp with your right hand.
As you tamp give the handle a good hard twist left-to-right to ensure a solid pack.

5. Wipe the excess grounds from the rim.

6. Brew a single shot of espresso into a shot glass.

Remember: The correct brewing time for an espresso is 25 seconds.

7. Steam the milk following the Milk steaming guidelines on page 7

.8. Always wipe off and purge the steam wand.

9. Using a small wire whisk, stir the foamed milk into the glass, ensuring that the
chocolate, espresso and milk are well mixed.

10. Finish with whipped cream and dust with chocolate powder (optional).

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 Iced coffee
The traditional preparation for iced coffee includes milk however, water may be
Substituted in its place.

1. Brew a double espresso into 2 shot glasses.

2. Fill a cocktail shaker ½ full with ice.

3. Pour the double shot of Espresso into an ice shaker.

4. Add one espresso cup full of fresh, cold milk to the shaker.

5. Add a measure of syrup (if required).

6. Shake with enthusiasm to ensure the coffee and milk mixture has a nice creamy taste.

7. Pour mixture into a caffe latte glass.

Hot chocolate
Step One: In a small cup pour ½ sachet of chocolate powder.

Step Two: Using the hot water tap on the espresso machine, pour one ounce of water onto
the chocolate powder and stir until smooth and creamy.

Step Three: Steam the milk following themilk steaming guidelines on page 6.
Note: People who enjoy hot chocolate want a hot drink. Therefore you need
to steam the milk to a temperature of 70 °C (160 °F)

Step Four: Using a wire whisk pour and stir the steamed milk until they are well mixed.
Finish with a swirl of whipped cream (optional).

Step Five: Dust with chocolate powder and serve.

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 Americano
( black coffee )

Fill the cup with hot water from the machine to the level shown in training.

1. Place the empty handle under the doser and make:

One complete pull.

2. Tamp the coffee. Hold the handle in your left hand, tamp with your right hand.
As you tamp, give the handle a good hard twist left-to-right to ensure a solid pack.

3. Wipe the excess grounds from the rim of the filter.

4. Brew the espresso into the cup containing hot water.

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HOW TO CLEAN YOUR ESPRESSO MACHINE

Daily Cleaning Procedure

1. Place the rubber di sc in the group handle (nipple upwards)

2. Place the handle in the group head

3. Press the on/off button to allow water to pass through for about 20-25 seconds.
4. After this time empty out any loose coffee ground that have accumulated on the
top of the disc.

5. Repeat this process as many times required on each brewing head, until the
brewing head is clean! This should be done at least twice per day.

6. Shower plates to be taken out using the Alan key-rinse and build back up onto the
brewing head, this should be done every day at the e nd of business hours, ready
for the next days trading.

Weekly cleaning procedure

1. This is the same process as before but when you put the black disc into the handle put a
teaspoon of detergent on the top of the disc and repeat the cycle as before but, pass water
through for 30 seconds to 1minuet instead of 25.

2. Again repeat the process until the water runs clear. Rinse the handles after this proce-
dure.

3. Removal of the showe r plates (as shown during train ing) needs to be done on a daily
basis. This involves removing the plates using the alan key and washing thoroughly.

*Regular back flushing with a detergent loosens these coffee tars and flushes them away*

Shower Plates

Using your alan key (in training) drop the shower plate set & build back up in this order

Brass block
Large shower plate
Small shower plate

Build up on the screw & place back into the brewing head on the machine.

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 F.A.Q’s
About the grinder:

Q. How long can coffee beans be left in the hopper?

A. No more than one day – after that they will be stale and should be discarded.

Q. How long can ground coffee be left in the doser?

A. No more than one hour is recommended

Q. How often should the grinder blades be changed?

A. After grinding approximately 500 kilos of coffee or every 6-9 months

Q. If I change the type of coffee beans I use, does the grinder need adjusting?
A. Yes – the grinder needs resetting every time the bean is changed to ensure the correct
grind for that particular bean.

Q. Does the grinder need adjusting during the day?

A. Several factors can affect the grind of the coffee during the day therefore, the extraction
time should be checked several times per day and if it is too long or too short, the grinder
may need adjusting to suit.

About the espresso machine:

Q. Can the single and double group handles be used in either group head?
A. Yes – you can use any group handle in any group head.

Q. Can I use the double group handle with only one shot of coffee in it?
A. No definitely not. Only ever use the double group handle with two coffee shots.

Q. Can I leave the Espresso machine switched on over night?

A. Yes you can if you wish. If you leave it switched on it uses some power.
Over night however, the machine does not have to warm up from cold the
following morning which can take about 30 minutes.

Q. I sometimes have difficulty foaming the milk – is all milk the same?
A. No definitely not – there is much inconsistency in milk. You need to use full fat milk
however even then, there can be a great difference between brands and also, the same
brand can exhibit different characteristics at different times.
It is advisable to find a brand that you are happy with and stick to that.

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 TROUBLE SHOOTING
Grinder

No power to grinder –

Check that the plug socket is working by trying a different device in it.

Beans not dropping down from hopper when grinding –

Check there are loose beans in the hopper
Check that the black plastic slide at the base of the hopper is pulled out to
allow beans to fall.

Incorrect coffee portion being dispensed in to the group handle –

Ensure that the ground coffee is covering each of the portion segments.
Ensure that the handle is being pulled quickly and firmly all the way forward and then
released.

Make sure that you only use the single group handle basket in the single group handle and
the double basket in the double handle. They will each fit in the wrong group handle if
tried but, this will lead to incorrect coffee dosing.

Ensure that you are dosing one shot into the single group handle or two shots into the
double group handle.

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 TROUBLE SHOOTING
Espresso Machine

No power
Check that to
theespresso
machinemachine – on.
is switched
Check that the plug socket is working by trying a different device in it.

No water or steam coming from machine –

Has the machine had time to warm up after being switched on (approx 30 minutes)?
Ensure that the isolati on tap on the water feed pi pe to the machine is in the ‘open ’ position.
If hot water o r steam has been run o ff continuously to the extent that the boiler is empty, it
may take a few minutes to ‘recharge’ ready for use again.
(particularly applicable to machines with smaller boilers).

Drips appearing under the machine –

Remove the drip tray and check if the black plasti c waste box is full of water and over-
flowing. If it is, the waste pipe is either folded or trapped restricting the flow or, blocked
with debris and you need to clear it. The water will then flow away.
Visually check other pipes and joints for signs of leakage. If found report to your engineer.

Dripping group head –

Group head seals need replacing. You can either order the parts and fit them
yourself or, ask for an engineer to call and fit them for you (chargeable).

Dripping hot water spout –

Most likely cause is a leaking water valve that needs replacing.

Low pressure steam on steam wand –

Thoroughly clean steam wand especially all four exit holes on the end
ensuring that no debris or dried milk is blocking the nozzle.

Extraction time is less than 20 seconds –

Check coffee grind, it is probably too coarse and needs to be ground finer.

Extraction time exceeds 30 seconds –

Check coffee grind, it is probably too fine and needs to be coarser.

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