CCBXCB

Xorcom IP PBX
Enterprise Telephone & Contact Center

> System proposal (vn)
ĐỀ XUẤT CHO:
12/2017
Version 7.1
Released
2017-Dec-20
© 2009-2017 NTTNETWORKS. All rights reserved
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Table of contents
General information ................................................................................................................................................................................................................ 4
Requirements ........................................................................................................................................................................................................................... 4
Xorcom™ ................................................................................................................................................................................................................................... 5
System topology ....................................................................................................................................................................................................................... 6
System components ................................................................................................................................................................................................................ 7
PBX Features ...........................................................................................................................................................................................................................10
PBX Administration ................................................................................................................................................................................................................ 11
Overview.................................................................................................................................................................................................................................. 11
Extensions ............................................................................................................................................................................................................................... 12
Devices..................................................................................................................................................................................................................................... 12
ACD Queue .............................................................................................................................................................................................................................. 13
Interactive Voice Response (IVR) .......................................................................................................................................................................................... 14
Trunking .................................................................................................................................................................................................................................. 14
PMS Interface (Xorcom Complete Concierge) .................................................................................................................................................................... 15
PMS Interface Features ......................................................................................................................................................................................................... 16
PMS Interface setting............................................................................................................................................................................................................. 17
Class of Services (CoS) ........................................................................................................................................................................................................... 17
Rooms ...................................................................................................................................................................................................................................... 18
Languages ............................................................................................................................................................................................................................... 19
Data communication ............................................................................................................................................................................................................. 20
Xorcom Twinstar High Availability ....................................................................................................................................................................................... 21
Warranty & Support ............................................................................................................................................................................................................... 22
Contact .................................................................................................................................................................................................................................... 23
www.nttnetworks.com | 1900 6020 System Proposal (Confidential) - Xorcom IP PBX - Cocobay Da Nang | Page 2
GENERAL INFORMATION
PROJECT COCOBAY DA NANG
SOLUTION IP PBX & PMS

LOCATION DA NANG, VIET NAM
DATE 20/12/2017
FROM 00:00 AM TO 00:00 AM
PARTICIPANTS
Full name Department E-mail Telephone
1. EMPIREGROUP
Mr.Tri - minhtri22@yahoo.com +84916666163
Mr.Lâm - lam.tran@empiregroup.vn +84908 353 823
Mr. Long - long.luu@empiregroup.vn
- - - -
2. NTTNETWORKS
Mr.Nhan GM nhan.lt@nttnetworks.com +84918 633 646
Mr.Tan CTO vntan@nttnetworks.com +84902 789 919
Empire Group is a multi-industry conglomerate with international vision and objective to develop top
General class tourist and recreational complex in Southeast Asia and the world. Cocobay Da Nang is the top-
information class tourist and recreational complex in Southeast Asia, with a mission to put Vietnam on the world
tourist map. The complex is the fine combination between the world’s entertainment activities such as
culinary experiences (restaurant)… includes:
 Cocobay Tower
 Coco Ocean Spa Resort.
 Coco Skyeline Resort.
 Bontique Hotel.
Empiregroup is looking for new IP telephone system which able to meet new project with following
Requirements requirements:
 IP PBX system for new Hotel

 Number of Hotel Rooms : 360
 Type of Phones : SIP
 Amount of Office Extension : 10
 Preferred Type of System : Virtual Machine or Appliance
 PMS system : Opera
 High Availability required : Yes
 Number of PRI :1
 Number of SIP Trunk :8
 Location : Da Nang, Viet Nam
 Integrate to current IP PBX (Asterisk) : Yes
Xorcom, established in 2004, designs and manufactures
Xorcom™ business telephony solutions that support both
traditional PSTN and VoIP communication. All Xorcom
products are based on the IP telecommunication
platform, making them easy to install and maintain as well
as cost-effective, since there are no per user license fees.
Various utilities that maximize system uptime include
backup and restore, dedicated redundant power supplies,
and TwinStar – a unique award-winning hot failover
solution for the entire PBX.
Xorcom IP PBX is a completely IP telephone solution which made in Israel with manufacturer
standards and quality control. It support most business scales (SOHO, SMB, SME) and expandable to
1,500 extensions per system. Xorcom come with industrial design 19 inch, rackmount and modular
which upgradable by plug-n-play feature. Beside that, Xorcom’s providing to customer so many high
class telephony solutions like IP PBX, Call Center, Contact Center, Hospitality and System Integration
with high availability feature via Xorcom Twinstar™ solution.
Xorcom’s product are installed in more the 100 countries around the world and distributed by channel
partners (Distributor and Reseller) in all sectors like Government, Banking, Construction, Education,
Healthcare, Manufacturing, …
System topology
6 3
7 4
System (1) Telephone lines
components - New system come with 01 x ISDN 30B+D (E1) line.
- Digium 1G102F Media Gateway is a media gateway which to connect
to this line and provide 30 con-current calls at the same time for now
and future.
- 01 x E1 (30 con-current calls)
- 01 x 10/100Mbps
(2) Xorcom IP PBX (Primary & Backup)
- Xorom IP PBX (Primary) and Xorcom IP PBX (Backup)

systems
- Xorcom CXR3000 IP PBX (Primary Server) is using the
main switchboard Xorcom serves as a central
switchboard (depend on scope). IPPBX system with
advanced features has responsible to manage all of
inbound calls to the system and unlimited user scalability,
flexibility for the future. Specifications:
- Support up to 500 extensions (Analog & IP)
- Support up to 325 con-current calls
- 19 inch, rackmount
- Upgrade to 32 x FXO or 04 x E1
- SIP Trunk supported
- Web-based management, Report and Recording monitor
- Xorcom Twinstar High Availability feature ready (See Xorcom Twinstar section)
- Hot-Failover switching
(4) IP Phone (Rooms and Back Office)
The Xorcom XP Series of IP phones provides high definition (HD) sound quality and a comprehensive
range of traditional business and VoIP features to the enterprise desktop.
Key features:
- Excellent sound quality – high definition voice support in both the handset and speaker.
- Robust feature set – includes all traditional (Call Hold, Park, Pickup, Transfer, etc.) and
advanced (Busy Lamp Field, Do Not Disturb, Caller ID, Call recording, etc.) operations supported
by the Xorcom IP-PBX.
- Efficient call management – easy access to a variety of standard features via smart keys,
such as voice messages, call log history, and contact list.
- Simple deployment – plug & play, auto detection and provisioning by Xorcom IP-PBX server,
phone- and Web-based configuration.
Xorcom XP0101P IP Phone (recommended for Officers, Customer Care)

- Support 02 SIP Accounts
- Support 02x10/100Mbps
- Display 2.3″ 132×64 graphic LCD
- HD voice
- Navigation keys x 6
- Feature keys: Call/History/Message/Headset/Conf/Hold/Mute/Tran
- Support PoE (Power over Ethernet)
Xorcom XP0150G IP Phone (recommended for Operator/Manager)

- Support 06 SIP Accounts
- Support 02x10/100/1000Mbps
- Display 4.3”, 480×272 pixel graphic LCD
- HD voice
- Feature keys: Call/History/Message/Headset/Conf/Hold/Mute/Tran
- Support PoE (Power over Ethernet)
(5) & (7) Mobile App (Mobility Users)
The Bria Mobile Application:
- The Bria Mobile application we recommend in this solution supports
mobile applications on iOS, Android ... allow employees to call / receive calls
via Wifi / 3G / 4G connection with high quality. Very good voice quality and
signal.
- Complete FREE Local Call through this application
For detail: https://secure.counterpath.com/Store/CounterPath/Default.aspx
(6) Xorcom IP PBX (Primary & Backup) - for upcoming hotel projects
- Xorom IP PBX (Primary) and Xorcom IP PBX (Backup)
systems
- Able to make inter-connection between two systems
and create a wide telephone network which provide
unique-communication and free calls.
PBX Features Standard features Description
FREE calls Free internal (SIP) calls
Hydrid extensions Support many kind of extentions (Analog, IP, Mobile, Software)
ACD Queue Automation Call Distribution
Music on hold Music on hold
IVR Interactive Voice Response (Multi layer)
Recording Call recording (In/Out/Both)
Backup & Restore Backup & Restore (Xorcom Rapid Recovery)
Blacklist Deny incoming call
Report Call report
PIN Code Outgoing call pin code required
Advanced features
Web-based Web-based system management
Conference Voice conference with unlimited participants
Video Call Point-to-Point video call (Video Phone required)
Voicemail Voicemail
Fax to Email Fax to Email
Time conditions Time conditions
Realtime monitor Realtime monitor
Fax Send/Receive Fax
Remote Users Remote Users via Mobile app, IP Phone, Softphone…
Multi-offices Multi-offices expandable
High Availability Xorcom Twinstar High Availability solution
ITSP Internet Telephone Service Provider
IVR-based call routing IVR-based call routing
Group-based call routing Group-based call routing
Time-based call routing Time-based call routing
Options
Mobile App Mobile App (iOS, Android)
Billing Call Billing system
PMS PMS integration for Hotel, Resort
Call Center Able to upgrade to Call Center system
Integration Able to integrate to CMS, CRM, ERP, 3rd party system, Cloud-based
PBX
Administration
 Username
 Password
Overview
1. Main menu
2. Sub-menu
3. Features
4. Settings
5. Sections
6. Global search
7. Expand/Collape
8. Save
9. User profile
Extensions
Devices
ACD Queue
Interactive Voice
Response (IVR)
Trunking
And more …
Complete Concierge™ is a fully functional business VoIP telephony system that includes a PMS (Property
PMS Interface Management System) interface. Not only does the transition to an IP-PBX save on inter-company
(Xorcom communications and improve efficiencies by integrating with the business' data network, it leverages
existing infrastructure (cabling and analog phone sets), and is compatible with the leading PMS
Complete packages. Hotels have special requirements for their telephone systems. They need to have a separate
Concierge) call accounting for the guests as opposed to administration staff, they need flexible internal caller IDs,
telephone lines must be closed/opened on demand, etc. Complete Concierge is interoperable with a
wide variety of PMS, such as Micros Fidelio, Micros Opera, Micros Opera Suite, Protel Hotel Systems,
Amadeus Hospitality, Brilliant, Silverbyte/Optima, Newhotel and all other PMS that support FIAS (Fidelio
Interface Application Specification).
Certified Interoperable PMS solutions:
Micros Opera Protel Amadeus
Optima Brilliant New Hotel Jurudata Services
(and most of PMS system which support FIAS/Mitel protocols)
PMS Interface
Features
PMS Interface
setting
 Xorcom support CTP/IP
protocol which
communicate with PMS
systems
Class of Services
(CoS)
Rooms
Languages
Data
communication
and samples
scripts
There are examples of the messages that Xorcom support:
* Guest checkin (from PMS):: * Room status report (to PMS):

GI|RN101|GNFidelio, Mr. Micros|GLEA|GSN| RE|RN201|RS1|
RE|RN201|RS2|
* Guest checkout (from PMS)::
GO|RN101|GSN| * Wakeup requests
From PMS:
* Guest Change (from PMS): Wake Up Request:
GC|RN202|GSN|GNMr. WR|RN201|DA010108|TI070000|
PBillX|GLEA|RO201|GSN| Wake Up Clear:
WC|RN201|DA010108|TI070000|
* Change Class Of Service (from PMS): To PMS:
RE|RN101|CS0| Wake Up Answer:
WA|RN201|DA010108|TI070000|ASOK|
*Do not disturb On/Off (from PMS):
RE|RN201|DNY| * Charge Posting
RE|RN201|DNN|
PS|RN201|TA1050|DA000915|TI123545|P#173
1|DD004989920920|PCI|CTInternational|PTC|
Xorcom Twinstar
High Availability 1 2
 [1] Xorcom IP PBX
(Primary)
 [2] Xorcom IP PBX
(Backup)
 [3] Media Gateway
 [4] PSTN networks
 [5] Internet Telephone
Service Provider (ITSP) 3 4
 [6] Terminals (Analog/IP
Phone)
Operation:
[1] Xorcom VoIP Gateway (3) connected to Primary Server (1) and Backup Server (2) via SIP Trunk
connections and it’s also monitor the status of Primary Server.
[2] In case Primary system has problem (hardware, lost power…) the whole system will be replaced by
Backup system within 10 seconds.
- The primary and backup Xorcom systems are set up to operate via virtual IP addresses Vendors (5) &
terminals operate via virtual IP
- Main and backup systems are synchronized via H-A Corosync technology, ensuring the two systems
always have the most data, configuration, recording, voicemail...
- During operation the Primary System is responsible for handling all users’s (6) requests
- When the main system crashes, the Backup system automatically activates and processes all system
requests and activities.
Warranty & Warranty
Support  Free standard warranty period: 1 year
 Additional warranty services: 4 years or 5 years (options)
Support service
Before:
 Consult and Support for contract process with telecom provider (FPT, VTN, Viettel…)
 Support to place order with manufacturer more quickly.
 Recommend and guide to choose suitable hardwares which can meet business’s requirements
well.
In-time:
 Implementate project with professional process with less time.
 We can support to build the best scenario which follow bussines’s policy.
 Training and hand-over to technical staff.
After:
 The system will work with highest quality and performance as our guarantee.
 24/7/365 Support service.
 Consult and recommend to customer anytime when they need.
Response time:
 On site support : Within 02 hours and around regions and 24 hours in other location.
 Off site support : 24/7 via email, phone, instant message.
Contact About NTTNETWORKS
NTT NETWORKS was founded in 2009 as a Viet Nam IP Telephony Solution and Service
Center. The company performs research, development, implementation, and consulting
services, and is a VoIP hardware supplier. The company started as a solutions and service
supplier (IP PBX, Call Center & Contact Center, Fax over IP, Voice & Video Conference, IP
Paging and Intercom…) and approached the distributor market since 2010 via VOIPMART –
VIET NAM VOIP MARTKET PLACE – where customers can find any VoIP product from various
vendors from around the world.
About Xorcom Co., Ltd

Xorcom, established in 2004, designs and manufactures business telephony solutions that support both
traditional PSTN and VoIP communication. All Xorcom products are based on the Asterisk open source platform,
making them easy to install and maintain as well as cost-effective, since there are no per user license fees.
Various utilities that maximize system uptime include backup and restore, dedicated redundant power supplies,
and TwinStar – a unique award-winning hot failover solution for the entire PBX.
Contact Information
[A] Mezzanine Floor, 728-730 Vo Van Kiet Ave, Ward 1, District 5, HCMC, Viet Nam
[T] 1900 6020
[E] seo@nttnetworks.com
[W] www.nttnetworks.com
© 2009-2015. All rights reserved. XCS logo is trade mark of Xorcom. All other company and product names may be trademarks of the respective companies with which they are
associated. For more information, please visit www.xorcom.com
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Xorcom IP PBX

Enterprise Telephone & Contact Center

PROJECT COCOBAY DA NANG

SOLUTION IP PBX & PMS

 IP PBX system for new Hotel

(2) Xorcom IP PBX (Primary & Backup)

- Xorom IP PBX (Primary) and Xorcom IP PBX (Backup)

Xorcom XP0101P IP Phone (recommended for Officers, Customer Care)

Xorcom XP0150G IP Phone (recommended for Operator/Manager)

For detail: https://secure.counterpath.com/Store/CounterPath/Default.aspx

Certified Interoperable PMS solutions:

Micros Opera Protel Amadeus

Optima Brilliant New Hotel Jurudata Services

(and most of PMS system which support FIAS/Mitel protocols)

There are examples of the messages that Xorcom support:

* Guest checkin (from PMS):: * Room status report (to PMS):

About Xorcom Co., Ltd

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