WIPRO TECHNOLOGY LTD.

Azim Prem Ji
Chairman, Wipro

Type Public
(BSE: 507685, NYSE: WIT)

Industry IT services
IT consulting

Founded 1945

Founder(s) M. H. Premji

Headquarters Bangalore, Karnataka, India

Key people Azim Premji (Chairman)

Girish Paranjpe (joint CEO)
Suresh Vaswani (joint CEO)

Services BPO
Product Engineering Solutions
Technology Infrastructure Services

Revenue ▲ 23,606.30 crore (US$5.31 billion)(March 2010) [1]

Operating income ▲ 6,268.40 crore (US$1.41 billion)(March 2010)[1]

Profit ▲ 4,898.00 crore (US$1.1 billion)(March 2010)[1]

Total assets ▲ $7.340 billion (March 2010)[2]

Total equity ▲ $4.373 billion (March 2010)[2]

Employees 112,925 (June 2010) [3]

Website Wipro.com

WIPRO’s Chairman Azim H. Premji, senior executives of Wipro and external

members who are global leaders and visionaries, form the Wipro Board of Directors
which provides direction and guidance to the organization.

Executive Directors

Girish S. Paranjpe Suresh C. Senapaty Suresh Vaswani

Independent Directors

Ashok S. Ganguly B. C. Prabhakar Dr. Henning Kagermann Jagdish N. Sheth

N. Vaghul P. M. Sinha William Arthur Owens Shyam Saran

History

Wipro (an acronym of "Western India Products Limited") started as a vegetable

oil trading company in 1945 from an old mill at Amalner,Maharashtra, India founded by
Azim Premji's father.

When his father died in 1966, Azim, a graduate in Electrical

Engineering from Stanford University, took on the leadership of the company at the age
21. He repositioned it and transformed Wipro (Western India Palm Refined Oil Ltd) into
a consumer goods company that produced hydrogenated cooking oils/fat company,
laundry soap, wax and tin containers and later set up Wipro Fluid Power to manufacture
hydraulic and pneumatic cylinders in 1975. At that time, it was valued at $2 million [citation
needed]
.

In 1977, when IBM was asked to leave India, Wipro entered the information
technology sector.

In 1979, Wipro began developing its own computers, and in 1981 started selling
the finished product. This was the first in a string of products that would make Wipro one
of India's first computer makers. Wipro Technologies hired managers who held their
employees to strict performance standards.

In 1980 Wipro moved into software development and started developing

customized software packages for their hardware customers. This expanded their IT
business and subsequently developed the first Indian 8086 chip. Since 1992 Wipro has
begun to grow its roots offshore in United States and by 2000 Wipro Ltd ADRs were
listed on the New York Stock Exchange site. The company's revenue grew by 450% from
2002 to 2007.

Wipro started a highly appreciated initiative called WASE - Wipro Academy of

Software Excellence in 1996 .Under this program, some of the brightest science
graduates are selected and enrolled in an MS (Software Engineering) program in
collaboration with BITS, Pilani.
 Wipro Floating learning Centre, Electronic City 2, Bangalore, India.

 1945 - Incorporation as Western India Products Limited

 1947 - Establishment of an oil mill at Amalner, Maharashtra, India
 1960 - Manufacture of laundry soap 787 at Amalner
 1970 - Manufacture of Bakery Shortening Vanaspati at Amalner
 1975 - Diversification into engineering and manufacture of hydraulic cylinders as
WINTROL (now called Wipro Fluid Power) division in Bangalore.
 1977 - Name of the Company changed to Wipro Products Limited
 1980 - Diversification into Information Technology.

This is the time the top IT Managers Sridhar Mitta, Dr. Laxman Rao, Venkatesh,
Sadasivam quit in one stoke from the IT division of giant public sector ECIL,Hyderabad
to join Wipro.

• 1988 - Crossed the $10 million mark in annualized revenues.

• 1990 - Incorporation of Wipro-GE medical systems
• 1992 - Going global with global IT services division
• 1993 - Busny to achieve the "TL9000 certification" for industry specific quality
standards
• Wipro acquires American Management Systems’ global energy practice
• Becomes world's first PCMM Level 5 company.
• Premji established Azim Premji Foundation, a not-for-profit organization for
elementary education.
• Wipro becomes only Indian company featured in Business Week’s 100 best-
performing technology companies.
• 1995 - Established Wipro Academy of Software Excellence
• 2002
• Wipro acquires Spectramind.
• Ranked the 7th software services company in the world
by BusinessWeek (Infotech 100, November 2002)
• 2003
• Wipro acquires Nervewire.
• Wipro Technologies Wins Prestigious IEEE Award for Software Process
Excellence[citation needed]
• Wipro Technologies awarded prestigious ITSMA award for services marketing
excellence[citation needed]
• Wipro wins the 2003 Asian Most Admired Knowledge Enterprise Award.[citation
needed]

• 2004
• Crossed the $1 Billion m
• IDC rates Wipro as the leader among worldwide offshore service providers
• 2005 - Wipro acquires mPower to enter payments space and also acquires
European System on Chip (SoC) design firm NewLogic.
• 2006 - Wipro acquires Enabler to enter Niche Retail market
• 2007 - Wipro acquires US's Infocrossing for 600mn
• 2009 - Wipro acquires Gallagher Financial Systems to enter mortgage loan
origination space.
• Wipro stops Semiconductor IP Solutions and closes NewLogic Sophia-Antipolis
R&D, France
• Wipro Launches ESS - Electronic Security Solutions with Products in CCTV
System, Access Control System and Building Management Systems.
Major Divisions: -
Cyber Towers the software landmark of Hyderabad. Located at Madhapur
surrounded by many software majors like Wipro, IBM and Accenture, the building is a
huge tourist attraction.

 IT Services: Wipro provides complete range of IT Services to the organization.

The range of services extends from Enterprise Application Services (CRM, ERP, e-
Procurement and SCM) to e-Business solutions. Wipro's enterprise solutions serve a
host of industries such as Energy and Utilities, Finance, Telecom, and Media and
Entertainment.
 Product Engineering Solutions: Wipro is the largest independent provider of R&D
services in the world. Using "Extended Engineering" model for leveraging R&D
investment and accessing new knowledge and experience across the globe, people
and technical infrastructure, Wipro enables firms to introduce new products rapidly.
 Technology Infrastructure Service: Wipro's Technology Infrastructure Services
(TIS) is the largest Indian IT infrastructure service provider in terms of revenue,
people and customers with more than 200 customers in US, Europe, Japan and over
650 customers in India.
 Business Process Outsourcing: Wipro provides business process outsourcing
services in areas Finance & Accounting, Procurement, HR Services, Loyalty Services
and Knowledge Services. In 2002, Wipro acquiring Spectramind and became one of
the largest BPO service players.
 Consulting Services: Wipro offers services in Business Consulting, Process
Consulting, Quality Consulting, and Technology Consulting.

Innovation: -

Ideas that change the world

Change has always been driven by innovation at Wipro. We have sustained this
innovative spirit in every endeavor of ours. Over the years we have raised the bar in
delivering solutions that make a difference in the technology landscape while leading to
enhanced value for our customers. Our innovation is driven by strong Research and
Development (R&D) talent who can deliver key solutions. The Global Command Center
that envisions solutions and services for our clients IT infrastructure is a result of this
innovative process.
Our Advisory Board provides a strategic direction to the innovative initiatives at
Wipro. The incubation of ideas is overseen by the Innovation Council who also look into
the process and budgetary flow of the project.

Innovation is driven by the various Centers of Excellence (CoEs) that work on projects
related to specific domains like.

Automotive: -

CRM

Data Warehouse Mobile

Portals and Content Management Multimedia

Security .NET

Storage Supply Chain

Linux Web Services

From Quality to Business Excellence: -

As the world’s first SEI CMM Level 5 company, Wipro endeavors to deliver
reliability and perfection to customers by maintaining high standards in service offerings
and products, as well as internal processes and people management. We believe that
business success and market leadership comes through innovation and a culture of
excellence driven by our total quality management system and our business excellence
model, the Wipro Way.

Wipro’s Quality Management System

Wipro’s Quality Journey

Towards Business Excellence

Assuring Outcome

Wipro’s Quality Management System: -

Wipro’s customers trust the strength of the quality processes that have always
assured them of timely, defect-free delivery of products and services. The Quality
Management System (QMS), called Veloci-Q, is a consolidation of experiences and best
practices that are also aligned to standard quality models and certification. This is
dynamic, and also all encompassing, meeting specific technology and domain specific
requirements with ease. The fact that Wipro has consistently been assessed and certified
on critical quality models, generic and domain specific, bears testimony to the goodness
of the QMS.

Wipro’s Quality Journey - a series of firsts:-

In line with Wipro’s belief in constant innovation, over the years, Wipro has been a
pioneer in adopting and adapting several improvement methodologies like Lean, Six
Sigma, Kaizen, etc. to further the efficiency of its processes. Wipro was the first to adopt
Six Sigma in IT delivery, way back in 1998; Lean methodology was adopted from the
world-class Toyota Production System for improving the efficiency of the delivery
engine; again a first in the industry, in the year 2005. Wipro has become extremely
proficient in the application of these methodologies for internal processes as well as in
our customer’s organizations, achieving significant improvements not only in the
customers’ IT processes but also critical business processes.

Towards Business Excellence: -

To enhance the value and experience that customers derive from Wipro, and
achieve operational excellence internally, Wipro rolled out its proprietary Business
Excellence Framework called the ‘Wipro Way’ in 2006. This leverages the strong
process driven culture of Wipro, brings in an outward-in transformation and a culture of
service excellence.

In keeping with our culture of pioneering best practices and methodologies drawn
from various industries, Wipro adopted a unique, structured approach and framework to
service excellence that has proven its effectiveness in the service sector. Using this
framework, Wipro now offers its key customers value adds, and a steadily improving
level of experience; the improvement in customer satisfaction measured through an
independent, third party agency, where there has been a year-on-year improvement of
over 1,700 basis points is a clear indicator of the success of this structure.

The Business Excellence Framework has also helped Wipro and its customers get
more from its various process excellence methodologies. From Agile to Lean to Six
Sigma, they are all now closely aligned to the daily work management practices, and are
integrated into the QMS. This elevates the level of quality assurance delivered through
our processes, to our customers. Novel approaches adopted from the Japanese
manufacturing sector, like the five day, intense Kaizen events, that focus on ‘improve by
two or reduce by half’ are just another example of Wipro’s continued quest for
excellence.
Further, widespread, organization-wide training, and a consistent project approach
that solves key problems using the most appropriate methods, has helped Wipro build a
culture of excellence.

This is amply illustrated by the following: -

• Winner for Best Project Achievement in Customer Experience at ‘The Global Six
Sigma & Business Improvement Award 2009’ at Orlando.
• Finalists for the Process Excellence Awards at International Quality &
Productivity Center, UK, 2009.
• Over 5,600 Six Sigma projects completed till date, engaging over 10,000 people
as Green Belts, Black Belts and Master Black Belts.
• More than 150 practitioners of Lean have facilitated over 1,500 projects in Wipro.
These projects have employed Lean principles, and demonstrated a significant
upside on productivity and capability to handle requirements volatility.
• To address complex development needs of customers, in an iterative manner,
Wipro has adopted the agile methodology; so far, over 100 Agile projects have
been executed successfully in Wipro.

Assuring Outcome Each business is unique, and quality needs to address these
unique needs. Customer expectations have evolved from where it was, to looking for a
partner who can manage and assure outcomes. A look at some of our innovative
approaches to enhance quality, as experienced by customers across our various groups
makes it clear that Wipro has been successful in achieving this.
Over the years Wipro has moved from managing processes to managing outcomes
for the customers, and the quality function has closely worked to enable this successfully.
Wipro has adopted ITIL to assure services delivery in the managed services space.
Benchmarking the baseline with Gartner has helped us identify best in class performance,
the gaps, and work on bridging the same.
Further, by utilizing tools like the SLA prediction tool that has been developed
internally Wipro and the customer can predict and plan for service levels more
accurately. Use of SLA governance tools allows us to provide the customer online and
real time visibility into actual performance, and also significantly reduce the costs
associated with reporting.

In the BPO space, Wipro’s Process Labs simulate customer environment, to help
deliver best-in-class performance. A structured four step standardization approach helps
standardize and automate the way we work to deliver enhanced and consistent customer
experience.

Awards & Recognition

Wipro is one of the most recognized and respected companies worldwide and has
been awarded with innumerable corporate awards for the various milestones and
innovations achieved.
2010
• Wipro's Identity and Access Management (IDAM) Solution - IDAM-in-a-Rack
has won the Global Product Excellence Award 2010 in the Identity Management
Solution Category .

• Partner of the Year Award for Systems Integration, Applications and Middleware
from Oracle.

• Outstanding Partner of the Year Award from Radware.

• Leadership Award in the Solution Partners Category by RSA, India.

• Indus Towers Customer Award for Excellence in Delivery- Wipro was the only
IT partner to receive an award from Indus.

• Bharat Gaurav Award, 2010 for Nagarajan A., VP, Business Operations, Wipro
Arabia for excellence in keeping Indian Flag high in other countries.

• Wipro receives Most Outstanding Alliance Partner of the Year Award in Asia-
Pacific and Japan from HP. This is the third time in the last five years that Wipro
Technologies has been recognized by HP Software and Solutions.
 • Wipro Infotech is the Indian IT Company of the Year 2009. Springboard
Research chooses Wipro for impressive revenue growth, client acquisitions and
push towards Green technologies.

• Wipro’s CIGMA wins NASSCOM Award for Process Innovation as CIGMA

enables customers to manage IT outsourcing engagements through business
linked KPI’s rather than traditional IT SLA’s. CIGMA integrates cutting edge
technology and process elements to deliver stability of the client’s business
platform at a lower cost.

• Wipro receives 2010 Global Impact Award from Metro Atlanta Chamber of
Commerce for success in job creation and positive impact on Atlanta's economy
in 2009.

Wipro Group Companies: -

Wipro Consumer Care and Lighting (WCCLG), a business unit of Wipro Limited,
started with vegetable oil production in 1947 and has since come a long way and
established a profitable presence in the branded retail market. With a vast plethora of
products spanning soaps, baby care products, health and wellness, Wipro's products have
touched the lives of millions of consumers across India and global markets. It is also a
leader in institutional lighting in specified segments like software, pharma and retail.
Wipro Consumer Care and Lighting has been one of the fastest growing FMCG
companies, both organically and through acquisitions.

Wipro EcoEnergy

Wipro EcoEnergy, the renewable energy services arm of Wipro, is a one-stop shop for all
the renewable and alternative needs of your organization. Our scope of work provides the
entire range of sustainable and energy efficient solutions such as,