Sandeep Salgado

No 16 Salesian Court, Queens Park, WA 6107 |0424820275 | sandeepsalgado@gmail.com

16 March 2019

“Alinta Energy”
Human Resource Department,
Level 18 Raine Square, 300 Murray St, Perth WA 6000
Dear Hiring Manager,

RE: Post of Application Support and Service Delivery Analyst (Job no: 496372)

Upon review of your posting for an Application Support and Service Delivery Analyst, I
was eager to submit my resume which I hope to convince you of my suitability for your
exciting role.

According to the required criteria’s applicable for this position, my experiences are well
aligning with the qualifications you are seeking through your advertisement. I can bring
you over three years of Industrial IT experiences in application development, project
support and provide technical support for end users. Moreover, while my on-the-job
experience has afforded me a well-rounded skill set, including first-rate planning and
problem-solving abilities to complete the job within the agreed time frame.

Following are some of the key highlights from my career experience:

- Provided technical application support through over the phone, online forms, e-
mail’s and follow-up tickets to resolve application issues escalated from end users.

- Analyzed and Processed large batches of data on a daily and weekly basis using MS
Sql.

- Integrated, troubleshoot and apply application software, network and hardware

configuration changes within the ITIL framework.

- Follow up ticket issuing process and provide assistance in FIFO order.

- Analyzed and processed large batches of project data on a daily and weekly basis
using MS Sql and communicate identified data patterns to relevant parties.

- Provide root cause analysis and work with business/project processors to optimize
them to reach a proper business outcome.
- Developed, configured and maintained the company’s web site and software
applications using the .NET platform.

- Tracked and planned the project activities using MS Project and actively
participated in daily, weekly, and bi-monthly status meetings.

- Prepared project documents and other supporting documents including technical

documents for senior management review and communicated completed project
milestones to stakeholders.

- Utilized superior communication, leadership, problem solving, and time

management skills to build consensus across relevant parties and drive business
success. Also reported and communicated project milestones to stakeholders.

- Earned a reputation for gaining an in-depth understanding of project value and core
concerns prior to recommending and implementing effective business solutions.

My previous experiences and gained knowledge through post-graduate studies will

defiantly assist and contribute to your company to uplift current business functions.

Thank you for taking the time to review my credentials and accomplishments. I am very
passionate about being a competent and contributing team player, and I hope to have an
opportunity to discuss abilities in greater detail with you.

Thank you for your consideration.

Sincerely,

Sandeep Salgado