R E S H M A T HO M A S

TEL: UAE +971.50.10.77.368; INDIA: +91.75.50.04.72.28

E-MAIL: THINKTANK.KUSDESIGNS@GMAIL.COM

An Experienced Professional successful in driving Infrastructure Projects expertise in Project Management,

Implementation and Service delivery.
Industry of Experience: Telecommunication, Energy, Industry, Retail, IoT, Utilities and Society within the
Middle East and Americas Region.

H IG H L IG H T S
Project
Management,
Governance and
Delivery

Service IT Enabled Business

Management Transformation
and delivery Project

Business
Operations Process
Management
Analysis and
and Budgeting
Improvement

Vendor Customer
Management, Engagement
Procurement and stake
and Skilled holder
Negotiator management
EXPOSURE
Independent Consultant Aug 2016 – Till Date
Intellitek IT Solutions - UAE
• Supporting Client with Business Development, Pre Sales, Project Planning Controls, Sourcing, Vendor Management,
Customer Engagement within the Business
• Review of New Technologies solutions and driving implementation for required customers.

Project Manager - Planning, & Control Aug 2015 – Aug 2016

Gulf Marketing Group – GCC Region
• Support VP Development and Core Team with Project Controls, Leasing Administration and Financials within
the Leasing, Projects and Facilities with the GCC Region.
• Prepares master capex project and portfolio plans, schedules, and master resource estimate based on project specifications and
timelines; ensure regular update of the master schedules so that they accurately reflect project progress and update the
Department Head and stakeholders.
• Ensures the procurement schedules for both material and sub-contracts are planned, scheduled and maintained.
• Tracks and controls project schedules, through conducting regular project report reviews, monitoring project costs and projections
against budget; determines areas of delay and highlights the same to the Department Head and Project Management team so that
the corrective action may be initiated in order to ensure project progress as per schedule.
• Determines resource utilization on each project and present variances from resource utilization schedules to the Department Head
and Project Management team.
RESHMA  THOMAS,  MANAGER  –  ADMINISTRATION,  PROJECTS  AND  GENERAL   1  
• Ensures that all project documentation (technical documentation, communication, changes, schedules, resource utilization) is
complete and filed as per guidelines.
• Provides direction/guidance and motivation across the team to enhance performance and produce quality work; ensures that
subordinates are continuously developed for higher levels.
• Prepares performance evaluation and appraisal reports of direct reports (if any) to assess subordinates’ productivity and progress
and identify training needs of team members to improve efficiency and ensure conformity with standard procedures and practices
• Obtains project status reports from the Project Management team on all current projects and update master project plan
accordingly to ensure that project plan reflects progress.
• Ensures the procurement schedules for both material and sub-contracts are planned, scheduled and maintained.
Projects:
Ø 158 Signature Brand Outlet Expansions in Saudi, Oman, Kuwait and UAE over a year.
Project Consultant Aug 2011 – July 2015
Ericsson AB Middle Region, UAE, Qatar, Oman, Bahrain (Various Vendors)
• Performed multiple roles in different region over multiple infrastructure projects.
• Business Development, Pre sales, driving scope definition/refinement, bid management, risk management,
contractual negotiation throughout engagement.
• End to end accountability of tracking project activities, monitor & manage changes, risks, conflicts & escalations
• Contract management: managing contract changes and/or amendments during the contract execution; working
closely with Key Accounts and relevant stakeholders.
• Developing Project management areas: simplifying processes, methods & tools with innovative ideas.
• Suppliers and Vendor management experience
Few Projects:
Ø Etisalat Modernization Network SWAP and Upgrade.
Ø BAPCO: Security Enhancement
Ø DEWA: SMART Metering Implementation.
Ø Oman Navy: Maritime Security and Surveillance Project
Ø Royal Omani Police – Secure Communication Network
Ø Qatar National Broadband Network – Infrastructure Fiber Rollout.
Ø Etisalat IT Infrastructure Transition and Transformation.

Sr. Operation Analyst Mar 2010 to Jul 2011

IBM India Private Ltd – Bangalore India
• Conducts and facilitates RCA of a problem
• Review and approval of analysis solution and results
• Reviews problem validation and solution propagation activities
• Consults for incident solution identification and regular review of service level agreement (SLA) performance data
• Keeps informed about new SLAs and SLA framework
• Reviews progress and results with client and (senior) management
• Sets scope for (trend) analysis
• Applies Information Technology Infrastructure Library (ITIL) framework knowledge
• Facilitates communication with clients, team members, suppliers, etc. to ensure the actions and changes which may
affect them are known. Documents commitments and action items.
Projects:
Ø ABN Amro IT Transition and Transformation
Ø The Coca-Cola Company
Ø Ontario Municipal Employees Retirement System
Ø Home Depot
Ø Target

RESHMA  THOMAS,  MANAGER  –  ADMINISTRATION,  PROJECTS  AND  GENERAL   2  

 Sr. Technical Support Expert Dec 2006 to Jan 2010
Dell International – Bangalore, India
• Provide IT (hardware, software, and networking) support – performed desktop, laptop, printers, telecom
troubleshooting and repairs, provided security measures as per company’s global policies.
• As a senior member of the team, took initiative and responsibility to mentor, coach, and assist new technicians in on
boarding to the team and process.
• Assisted Team Manager in data analysis for team performance, individual performance, and performance improvement.

Call Center Agent June 2006 to Jan 2006

CEM Solutions – Bangalore, India
• Provide support, telecom troubleshooting and repairs, provided security measures as per company’s global policies.
Student’s Support Centre (Various Roles) Aug 2002 to Mar 2005
University of Manitoba Students Association - Manitoba, Canada
• Provide customer Support to the over the counter customers, in various business in the Student run businesses, Like
Book store, Tim Horton’s, Sports café, and restaurant.

VOLUNTEERING AND PASSIONS

VOLUTEERING
• 2002: Teach in Mumbai’s less privileged areas (6 months)
• 2002 – 2005 – Weekend Volunteering in Shelters and senior homes for additional Helping hands.
• 2010 – 2016 – Ran Blood Donation Camps, every couple of months, in Offices and Clubs
• 2014 – 2016 – Ran Fitness Awareness Camps, and Pet Walks for Sheltered Animals.
• 2014: Opened Photo Club in our Ericsson Office.
PASSIONS
• Photography and Traveller
• Fitness, Trekking, Hiking Camping and Martial Arts
• SMART Business Solution Provider for Entrepreneurs
LEADERSHIP
• 2004- 2005 Elected Student Representative for Canadian Students Federation representing National Level to
government of Canada.
• 2003 – 2005 Founder and Elected Indian Association President at U of M, Canada
C A R E E R A C C O M P L IS H M E N T S
• Opened over 20 – 35 stores retail stores per month openings for Signature brands.
• Streamlined FTTx Last mile to monitor activities real time.
• Awarded with various performance awards and appreciation for best practices, resolution rate, sales and customer
experience in Dell Rated among the top 10 performers consecutively in 2007, 2008 and among top 5 in 2009.
• In 2009 while serving the team as mentor the team was awarded Smart step Award for the best performance in 4
quarters.
• Individual Top Performer for Sales in Technical Support and Dell Solution.
C E R T IF IC A T IO N S

CCNA, CSSA, CCSA (Check point), MSCE, Dell Certified Resolution expert, ITIL V3, PMP, Six Sigma Green Belt, Lean
Methodology, NLP for Negotiation and Sales, Data Center Management

Soft skills Cross-Cultural Communications Team Management & Motivation Excellent Interpersonal Skills Time
Management.
E D U C A T IO N A N D P E R S O N A L IN F O
• BBA FROM ASPER SCHOOL OF BUSINESS – Manitoba, Canada (incomplete)
• BS, INFORMATION TECHNOLOGY- 2010, Abraham Lincoln International University – Florida, USA
• DOB: 22 NOV 1980;
• VISA: Company VISA (Required)

RESHMA  THOMAS,  MANAGER  –  ADMINISTRATION,  PROJECTS  AND  GENERAL   3  

RESHM A THOM A S
CONTACT: +971.50.10.77.368 ; INDIA: +91.75.50.04.72.28
E-mail: thinktank.kusdesigns@gmail.com

Greetings,

Over the last 10 years, I’ve built my career on one simple principle: WORK
SMARTER. I’m the person who looks for inefficient procedures, finds ways to
streamline them, and consistently strives to boost the productivity of everyone around
me.

When I took on a management role for the first time it was tricky, learned plenty of
lessons by trusting gut, making mistakes, and, most importantly, listening to my team.
At first, I was nervous for them to work on unrelated projects because I didn’t know
how it would impact already heavy workload, but I had to let go of my fears and trust
them. After spending time listening, learning, and brainstorming, we found activities
and projects that could help us work, think, and play outside of the box.

I’m always searching for answers and information, consistently documenting and
recording our Processes, guidelines, objectives, and important details aren’t lost or
f o r g o t t e n . I w a s o n c e t o l d t h a t I ’ m s e e n a s a b i t o f a “ t a s k- m a s t e r ” — h a n d i n g o u t
responsibilities without asking what kind of work truly motivates each team member.
Over a period feedback from your team gives you an opportunity to improve as a
leader, and when it’s taken seriously.

I’ve done jobs in support, technical sales and management and I know what works
and what don’t. I've built support programs & teams from the ground up. Some of the
Projects come to me as a rough idea sketch, from idea to implementations is a
c h a l l e n g e b u t w i t h t r u e d e d i c a t i o n o v e r a p e r i o d , w e d e l i v e r p r o d u c t s a n d So l u t i o n s . I
have taken time to create products to applying Technology in new industry like Waste
Management, and later generate funds for converting an idea to solutions. Few
successes and many experiences have made me resilient to never give up. It has
been Soulful to be creative and thing out of the box solutions for my community.

I have attached my résumé for your review and would welcome the chance to speak
with you soon.

Kindest Regards,

Reshma Thomas

RESHMA  THOMAS,  MANAGER  –  ADMINISTRATION,  PROJECTS  AND  GENERAL   4